What is the official website of the payment service?
https://ke.absa.africa
https://ke.absa.africa
Visit the "Contact us" page at the bottom of the Absa Bank Kenya website for support numbers and email addresses.
+254 (020) 3900000 or 0722 130120 or 0732 130120
There is no widely advertised toll-free support number; standard call charges may apply.
Yes, Absa often provides different emails for loan, card, or business inquiries; details are available on their Contact Us web page.
Online chat is accessible via the official Absa Kenya website during business hours.
Chat support is typically available during standard business hours, not 24/7.
Absa Kenya offers WhatsApp banking and support at +254 710 130000.
Customer support generally operates Monday to Friday, 8am–5pm, and on Saturday 8am–12pm; hours may vary by channel.
Phone support is typically available on Saturday mornings, but limited or unavailable on Sundays and public holidays.
Absa has branches across Kenya for in-person banking and support.
Main office is at Absa Towers, Loita Street, Nairobi. Branch addresses are on the website.
Personal meetings at branches can be scheduled by contacting customer service or visiting a branch.
Absa Group operates in several African countries, but each country’s bank manages its own client support.
Support is mainly offered in English and Swahili.
Response time varies by channel; phone usually within minutes, emails may take 1–2 business days.
Priority services are available for premier banking customers, offering faster service and dedicated managers.
Callback requests can be made through select channels or by filling out a form on the contact page.
Absa Bank Kenya was originally founded in 1916 as Barclays Bank Kenya; rebranded to Absa in 2020.
Barclays Bank established the institution; currently, Absa Group Limited is the parent company.
The company is registered in Kenya and operates as a regulated financial institution.
Founded as Barclays Kenya in 1916, it has expanded nationwide, rebranded to Absa in 2020, and modernized digital services.
Major rebranding from Barclays to Absa Group across Africa occurred in 2020, with product updates and new digital channels.
The board consists of local and Group appointees; specific details are available on the Absa Bank Kenya annual report or website.
Absa Bank Kenya is a publicly traded firm on the Nairobi Securities Exchange, with institutional and public shareholders.
Yes, Absa Bank Kenya is listed on the Nairobi Securities Exchange (NSE: ABSA).
Market capitalization fluctuates; check the Nairobi Securities Exchange for the latest value.
Absa Bank Kenya operates numerous branches nationwide and is part of the broader Absa Group.
It holds a commercial banking license from the Central Bank of Kenya and is authorized to provide all standard banking services.
Absa Bank Kenya operates in Kenya and follows Kenyan financial laws.
There is no indication of Absa Bank Kenya holding cryptocurrency-specific licenses.
Absa Bank Kenya complies fully with AML and KYC regulations as required by Kenyan law.
Banks usually maintain PCI DSS for card operations and comply with ISO 27001 for information security.
Regular internal and external audits are conducted to ensure regulatory and security compliance.
Customer deposits are insured under the Deposit Protection Fund regulations up to stated limits.
Compliance with international anti-money laundering, financial, and information security standards such as BASEL, PCI DSS, and ISO.
Publicly available records do not indicate major recent regulatory fines; the bank reports compliance status in annual filings.
Reviews are available on Google Reviews, Facebook, Trustpilot, and local banking forums.
Typical complaints include account access issues, branch wait times, and occasional service delays.
Positive comments often highlight mobile app features, digital banking, and professional staff at branches.
Withdrawal issues are rare but can occur due to technical errors or regulatory checks.
Mobile and online banking interfaces are generally rated as user-friendly and easy to navigate.
Clients are usually satisfied with electronic transaction speeds, especially for in-country transfers.
Most users would recommend Absa Bank Kenya, especially for digital and mainstream banking needs.
Experts consider Absa Bank Kenya reliable due to strong regulatory backing, IT infrastructure, and established history.
Absa Bank Kenya has received awards for innovation, best digital bank, and customer care from Kenyan and African financial bodies.
Yes, regularly featured in rankings of African/ Kenyan banks for digital banking and customer service.
Kenyan regulators list Absa as a compliant, licensed financial institution.
Partners view Absa Kenya as a trusted, Tier 1 financial services provider with robust corporate and retail solutions.
Absa is often recognized for introducing mobile banking, digital payment platforms, and partnership with fintechs in Kenya.
The bank typically holds ISO certifications for information security and quality management.
Absa Bank Kenya participates in financial industry events and fintech innovation forums.
Absa targets digital innovation, customer-centric services, and a leading position in the Kenyan banking sector.
Primarily Kenyan Shilling (KES), with support for major foreign currencies such as USD, EUR, GBP, and others in specific accounts.
Cryptocurrencies are not supported directly; Absa Bank Kenya does not provide crypto wallet or trading services.
There is no native cryptocurrency or token issued by Absa Bank Kenya.
Currency conversion between supported fiat currencies is available through banking services and forex desks.
Absa uses prevailing interbank rates plus a margin; exact rates are published daily on their website and branches.
Exchange rates are updated daily, and intraday for significant fluctuations.
Stablecoins are not supported.
Conversion of less-common/exotic currencies is available upon request and subject to availability at forex desks.
Foreign exchange operations comply with Kenyan and partner country regulations on currency flows and sanctions.
Supports mobile money, local interbank transfers (RTGS, EFT), SWIFT international transfers, and intra-bank transfers.
Yes, transfers between Absa accounts are available instantly via online, mobile, or branch services.
Transfers to certain bank cards are possible, usually within Kenya, depending on the type of card and scheme.
Yes, transfers to local and international bank accounts are supported.
Bill payment for utilities, TV, mobile, and other services is available via mobile and online banking platforms.
Recurring and scheduled payments can be set up within digital banking channels.
Automated transfers between own accounts or for pre-set beneficiaries are supported.
Clients can schedule payments for future dates in online banking.
Dedicated group payment features are less common, but multiple recipients can be paid individually via batch functions.
Creating direct payment links is not common; payments are mostly initiated via account numbers or paybill services.
Minimums depend on the transaction type; for digital channels, often as low as KES 10-50.
Maximums depend on transfer type and channel, subject to regulatory and account limits.
Daily limits apply and vary by transaction, channel, and user verification level.
Aggregated monthly and annual limits are set based on account type, compliance status, and regulatory requirements.
Limits can often be increased upon request, subject to enhanced verification and compliance review.
Yes, fully verified users enjoy higher transaction and withdrawal limits.
New accounts may have limited features and lower limits until verification is complete.
Foreign transaction limits may apply, as set by regulatory authorities for international remittances.
Certain operations can be blocked for suspicious activity, fraud prevention, or at user request.
Total number of daily operations may be limited for non-verified users or due to AML compliance policies.
Minimum deposit for account funding is typically low, such as KES 50–100, depending on method.
Supports funding via cash deposit, interbank transfer, mobile money (M-Pesa), check, and salary transfers.
Fees depend on the method; cash deposits at branches are often free, while mobile money and interbank transfers may incur charges.
Minimum funding amounts vary by method; mobile money often as low as KES 50.
Most digital funding methods (e.g., M-Pesa, cash at branch) are credited almost instantly; interbank transfers may take longer.
Funds can be withdrawn at branch, ATM, or by transferring to another bank account or mobile wallet.
Some withdrawals (ATM, mobile money, interbank) incur fees, detailed in the bank’s tariff guide.
ATM and branch withdrawals are instant; interbank/EFT can take one to three business days.
ATM and digital channel limits are set by account type and card class, with daily and per-transaction maximums.
Card funding at branches or ATMs is immediate; transfers from card-linked wallets may take up to one business day.
Local interbank transactions (EFT/RTGS) are completed within hours to one business day, while international wires can take two to five days.
Cryptocurrency transfers are not supported by Absa Bank Kenya.
Internal transfers within Absa accounts are generally instant, barring systems downtime.
Real-time methods like mobile money are available weekends, but interbank and cheque transfers are processed next business day.
National holidays delay processing for banking and interbank transfers until the next business day.
Express bank transfer services may be available for an extra charge; standard methods have set processing times.
Speed depends on method (real-time, interbank), compliance checks, and transaction cut-off times.
SMS/app/email notifications are provided for successful funding.
Contact customer support with transaction details; the bank will trace and resolve delayed deposits.
ATM and over-the-counter requests are instant; online initiated withdrawals follow standard settlement times.
ATM withdrawals are real time; card-to-mobile or card-to-bank transfers can take up to one business day.
Local bank transfer arrival is within a few hours up to one day; international may take 2–5 working days.
Cryptocurrency withdrawals are not available.
Withdrawals at ATM are instant weekends; interbank withdrawal requests process next business day.
Public holidays delay processing of bank-based withdrawals to next business day.
Express withdrawal is not widely offered on retail products; premium/corporate customers may get faster service.
Processing time is determined by withdrawal method, destination, compliance, and time of request.
Notification via SMS or mobile app is provided upon successful or failed withdrawal.
Withdrawal requests may be canceled before processing; contact the bank immediately for assistance.
Register by visiting a branch or completing digital onboarding in Absa’s online/mobile banking with required ID and details.
Personal details, government-issued ID, contact information, and sometimes proof of address are needed.
An email address is preferred but some account types may allow phone-only registration.
Phone number confirmation via SMS is typically required for digital account opening.
The minimum age for opening a personal bank account is usually 18; minors require guardian oversight.
Corporate and business accounts can be opened with business registration certificates, tax IDs, and relevant documentation.
Real, verifiable identity information is required to comply with KYC/AML regulations.
Registration is limited to residents or those with legal presence in Kenya.
Account activation is usually immediate for digital registration, up to several days for in-branch onboarding.
Basic, standard, and enhanced verification levels exist, each requiring escalating levels of documentation.
National ID or passport, sometimes combined with a PIN certificate or tax number.
Full verification may request additional proofs such as utility bills and source of income.
Digital document uploads or photo submissions are generally accepted, subject to quality standards.
Verification is typically completed within one to three business days.
Unverified users may have very limited access — view balances only, with no transactional capabilities.
Transaction limits, inability to withdraw funds, and restricted service access until verification is complete.
Address confirmation is often required for higher verification levels or certain account types.
A selfie with ID may be required for digital onboarding and KYC purposes.
Documents are updated upon expiration or if there are significant client changes; periodic KYC refresh cycles may be enforced.
Absa employs SSL/TLS encryption, secure data storage, and industry-standard security controls.
Yes, 2FA is available for online banking, including OTPs via SMS or app-based authentication.
Key operations are confirmed with one-time SMS passwords or codes.
Fingerprint and Face ID are supported in mobile banking applications.
Absa Bank Kenya does not use blockchain for consumer banking services.
Security includes multi-layered controls, transaction monitoring, and user authentication.
Data is stored securely, encrypted in transit, and processed according to Kenyan privacy law and global standards.
The bank does not manage cryptocurrencies and thus does not use cold storage solutions.
DDoS mitigation technologies and protocols are in place at the network level.
Regular audits, including penetration testing and compliance checks, are performed by internal and third-party firms.
Client education, transaction challenge-response codes, and site authenticity checks help counter phishing.
Automated systems monitor for transactional anomalies and suspicious activity per AML norms.
Strict customer due diligence, transaction monitoring, and mandatory suspicious activity reporting.
Accounts showing suspicious activity are flagged and may be frozen pending investigation.
Contact Absa Kenya immediately via any support channel and follow their fraud dispute process.
Suspicious transactions can be reported to the bank through hotline, email, or branch visit.
Compensation is considered on a case-by-case basis subject to investigation and the bank’s policies.
Users can raise disputes formally; the bank investigates and resolves per regulatory requirements.
You may appeal a block by contacting customer support and providing identification for review.
The bank typically has coverage for operational loss due to cyber attacks, but not for all individual account losses.
Transfer fees depend on the transaction type — interbank, mobile money, and SWIFT fees are published in tariff guides.
Funding fees depend on method; most in-bank cash deposits are free, while electronic channels may involve charges.
ATM and electronic withdrawal charges apply, set per transaction and detailed in the fee schedule.
Currency conversion attracts a margin above the base rate and may include a fixed service charge.
Standard industry practice would be to charge account dormancy or inactivity fees after a set period, if applicable.
Monthly account maintenance fees may apply, varying based on account and product type.
Transaction reversal or cancellation fees may be levied for certain operations as per tariff.
Express or urgent processing fees may apply to SWIFT or RTGS transactions.
Fees are transparently disclosed in published tariff guides; undisclosed hidden fees are prohibited by regulation.
Large transactions may incur tiered or percentage-based fees; detailed calculation is shown in the bank’s tariff.
Different accounts and customer segments have varying fee schedules and tariff plans.
Priority banking, access to relationship managers, higher limits, special offers, and expedited service channels.
Preferential terms may be offered to high net-worth or corporate clients; usually upon meeting minimum balance and usage requirements.
Some account types offer free monthly transactions, subject to product terms and conditions.
Loyalty and activity-based discounts may be available; specifics depend on active product use and client segment.
Corporate accounts have tailored tariffs for business services, payments, and cash management.
Custom pricing and terms may be negotiated for large enterprise or valuable personal clients.
Promotional codes are sometimes used for special product launches or campaigns.
Periodic cashback campaigns exist, particularly for cardholder purchases and promotional offers.
High-volume transactors may receive discounts or rebates under tailored business tariffs.
Yes, Absa Kenya has a mobile banking app.
The app is available on Android and iOS platforms.
Mobile app provides payments, fund transfers, bill pay, mini statements, balance overview, and customer support features.
Core features are similar, but some advanced banking and administration features may only be available on desktop.
Yes, biometric authentication such as Touch ID and Face ID are supported.
Offline access is limited to previously downloaded information; active transactions require internet connectivity.
Yes, for transaction updates, security alerts, and account changes.
Dark mode is available on supported operating systems.
Updates are issued regularly for security, feature enhancements, and bug fixes, typically every few months.
Beta programs may be offered occasionally for select new features.
The online banking portal is designed for intuitive navigation across services and accounts.
Yes, the web interface supports responsive design for use on mobile browsers and tablets.
Primarily English, with some local content in Swahili.
Night/dark mode is available in the latest website versions.
Hotkeys or keyboard shortcuts are limited on the web platform; not a primary feature.
Account statements and transaction histories can be exported in PDF or Excel formats.
APIs are available to partners and corporate clients for integration with business platforms.
Yes, integration with accounting, payment, and fintech platforms is available for business clients.
Updates occur periodically for features, security, and regulatory changes.
Virtual cards are offered for online payments through select card products.
Disposable or single-use virtual card options may be available for enhanced security.
Multi-currency accounts are available for eligible clients, mainly for international business or trade.
Yes, bonds, fixed deposits, mutual funds, and other investment products are offered.
Some accounts pay interest based on product type, primarily savings and investment products.
Absa Kenya offers personal loans, overdrafts, credit cards, and business financing.
P2P trading is not an available feature in mainstream Absa retail banking.
Absa Bank Kenya does not directly support cryptocurrency purchases or sales.
Merchant acquiring and POS solutions are offered for business customers.
Mass payout services are available for payroll distribution and business payments.
Loyalty and rewards programs are periodically available, especially for cardholders.
Points accumulate through eligible card transactions or promotional campaigns.
Cashback is offered on select credit and debit card operations or campaigns.
Referral incentives may be available for new customer sign-up promotions.
VIPs get priority service, higher limits, exclusive offers, and dedicated relationship management.
The bank periodically launches seasonal promotions on products, loans, and cards.
Premium banking status can be achieved by meeting certain deposit, transaction, or product requirements.
Cardholders can access merchant offers and partner discounts.
Corporate loyalty and rewards programs may be customized for business banking clients.
Absa generally prohibits direct transactions with online casinos, as per Kenyan banking regulations.
Gambling payments may be restricted/blocked to comply with Kenyan regulations.
Accounts may be reviewed or restricted for repeated or high-value gambling transactions in line with compliance.
Gambling is a high-risk category monitored per regulatory rules; transactions may be reported or limited where required.
Payments to gambling platforms may be subject to special limits, monitoring, or outright prohibition.
Transactions with known gambling codes are tracked for compliance and reporting.
Transactions are visible in account statements and cannot be hidden from the bank.
Spending notifications are sent for all outgoing transactions, including gambling where permitted.
Special fees typically do not apply, but transactions may be blocked or reversed if not permitted.
Limit-setting for category-specific spending is not standard; overall transaction limits apply.
No formal system for self-exclusion from gambling is available in standard retail banking.
Banks may not block web access, but can refuse payments to flagged merchants.
No dedicated tools; users can monitor spending through transaction notifications and statements.
Notifications are sent if transaction or account limits are exceeded.
Yes, bank may block or restrict casino-related transactions for regulatory compliance.
No dedicated gambling expense reports are generated; generic transaction analysis is available.
Cooling-off for gambling is not a feature in standard banking operations.
Bank staff can refer clients to counseling or support services, but no formal internal program is in place.
There is no indicated direct partnership with gambling assistance organizations.
Standard transaction notifications will cover gambling expenses; custom alerts are set through app or online banking settings.
Absa payments are rarely accepted directly by online casinos due to regulatory policy.
No exclusive casino partnerships are known.
If allowed, conditions vary based on merchant country and payment processor.
Banks do not offer casino-specific bonuses.
Generally, Absa Bank transactions are not supported for direct deposits/withdrawals in online casinos.
Transactions with casinos outside Kenya or flagged operators are blocked in line with compliance.
Not applicable, as such transactions are usually not permitted.
Not applicable due to regulatory restrictions.
Not applicable; direct casino payments via Absa Bank Kenya are not generally available.
Transactions to online gambling merchants are usually declined per regulatory requirement.