What is the official website of the payment service?
The official website is https://www.adamandcompany.co.uk.
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Where can I find the customer support contacts?
Customer support contacts can be found in the "Contact Us" section or on the official website footer.
What is the hotline phone number?
The main customer service phone number is +44 131 225 8484.
Is there a toll-free support number?
There is an emergency toll-free number: 0800 092 5327.
What is the email address for technical support?
No specific technical support email was found publicly; general inquiries use the website contact forms or main emails.
Are there separate emails for different types of inquiries?
Typically, firms like Adam & Company segment emails by departments, but no explicit separate emails were publicly listed.
Where can I find the online chat support?
Online chat support is not prominently featured on the official website.
Does the chat support work 24/7?
No information indicates 24/7 chat support availability.
Is there support through messengers (Telegram, WhatsApp)?
No mention of messenger support such as Telegram or WhatsApp was found.
What are the support working hours?
Typical UK private bank customer service hours are business days 9am-5pm; exact times not specified.
Does support work on weekends and holidays?
Support likely does not operate on weekends and bank holidays as common in financial services.
Are there regional offices for in-person visits?
Yes, Adam & Company has physical office locations.
Where are the physical offices located?
The main office is in Edinburgh, Scotland, with possible other UK-affiliated locations.
Can I schedule a personal meeting?
Personal meetings can be scheduled, usually by appointment through a wealth adviser.
Are there representatives in different countries?
The bank mainly operates in the UK with global service for private banking clients but no widespread offices abroad.
In which languages is support available?
Support is primarily in English.
How quickly does support respond to requests?
Industry standard for private banks is 1-2 business days for inquiries.
Is there a priority system for VIP clients?
Yes, as a private bank, Adam & Company offers priority and bespoke service to high net worth and VIP clients.
Can I request a callback?
Callback services are standard in private banking, likely available by request through client service.
When was the payment service founded?
Adam & Company was founded in 1983.
Who is the founder and owner of the service?
Founded by a group of Scottish business people; currently owned and operated as a trading name of Canaccord Genuity Wealth Limited.
In which country is the company registered?
The company is registered in the United Kingdom.
What is the development history of the payment service?
Founded 1983, it developed as a private bank focused on wealth management, later acquired by Canaccord Genuity Wealth Management.
Have there been major updates or rebranding?
The investment management business was sold to Canaccord Genuity Wealth Management in 2021; the brand continues under CGWM.
Who sits on the company's board of directors?
Specific board details are not publicly disclosed; managed under Canaccord Genuity Wealth Limited governance.
Are there investors or partners in the service?
Owned by Canaccord Genuity Wealth Management, part of Canaccord Genuity Group with various strategic partnerships.
Does the company participate in stock trading?
Adam & Company itself is not publicly traded; Canaccord Genuity Group is publicly traded in Canada.
What is the company's market capitalization?
Market capitalization pertains to Canaccord Genuity Group, not specific to Adam & Company.
Are there subsidiary companies or branches?
Operates as trading names under CG Wealth Planning Limited and Canaccord Genuity Wealth Limited.
What licenses does the payment service have?
Licensed and regulated by the UK Financial Conduct Authority (FCA) for wealth and investment management services.
In which jurisdictions does the service operate officially?
Primarily operates officially in the UK, with private banking services that can cater to international clients.
Are there licenses for cryptocurrency operations?
No verified information on cryptocurrency-specific licenses found.
Does the service comply with AML/KYC requirements?
Yes, as an FCA-regulated entity, it complies with AML and KYC standards.
Are there security certificates (PCI DSS, etc.)?
Specific PCI DSS certification not evident; financial firms typically comply with relevant security standards.
Has the service undergone security audits?
Regular security audits are standard; no public detailed audit results available.
Is there insurance for client funds?
Client funds are protected under UK regulatory frameworks like the FSCS for eligible products.
Which international standards does it comply with?
Compliant with FCA requirements and standard UK financial regulations.
Have there been any regulatory fines or violations?
No public record of regulatory fines or violations against Adam & Company.
Where can I find real reviews about the service?
Reviews can be found on financial forums, complaint platforms like Resolver, and Google reviews.
What are the main user complaints?
Complaints often relate to service speed, fees, or investment performance as typical for wealth management firms.
What do users most often praise the service for?
Personalized service, bespoke wealth management, and client relationship focus are commonly praised.
Are there issues with fund withdrawals?
No widespread issues reported; withdrawals processed per private banking norms.
Is the interface convenient according to users?
The online interface is generally considered functional; some users expect modernizing.
Are clients satisfied with transaction speed?
Transaction speeds meet industry standards, especially for banking and investment transactions.
Do users recommend this service?
High-net-worth clients often recommend based on personal relationship quality.
How do experts assess the service's reliability?
Experts view Adam & Company as a reliable private bank with strong regulatory compliance.
Are there industry awards and recognitions?
No specific awards found publicly, though it is recognized as a prestigious private bank in the UK.
Does the service participate in payment system rankings?
Not typically ranked as a payment system; it is a private banking institution.
Are there recommendations from financial regulators?
The FCA authorizes and oversees the firm but no special public endorsements.
What reputation does the service have among partners?
Maintains good reputation through Canaccord Genuity with financial industry partners.
How do they evaluate solution innovation?
Innovation is moderate, focused on integrating modern wealth management technologies.
Are there quality service certificates?
Standard FCA authorizations ensure regulatory compliance; no additional public quality certificates.
Does the company participate in industry conferences?
Likely participates in wealth management and financial industry events but no public records specifics.
How does the service position itself in the market?
Positioned as a bespoke private bank offering personal wealth management with global reach.
Which fiat currencies does the service support?
Supports major fiat currencies including GBP, USD, EUR, and others for international private banking.
Are cryptocurrencies supported? Which ones specifically?
No public evidence of crypto trading or custody services.
Is there a proprietary cryptocurrency or token?
No proprietary cryptocurrency or token exists.
Can currencies be converted within the service?
Currency conversion services are generally available within private banking accounts.
What exchange rates are used for conversion?
Uses standard market exchange rates with a spread typically applied.
How often are exchange rates updated?
Exchange rates update in real-time or daily basis depending on banking platform.
Are stablecoins supported?
No stablecoin support indicated.
Can exotic currencies be handled?
Exotic currency handling likely limited, focused on major convertible currencies.
Are there currency restrictions in different countries?
Subject to UK and international regulatory currency restrictions and compliance.
What types of transfers does the service support?
Supports international wire transfers, SEPA, CHAPS, and payment orders.
Can transfers be made between service users?
Peer-to-peer transfers within the bank’s client base are supported.
Are transfers to bank cards supported?
Transfers to cards are not typically standard in private banking.
Can money be transferred to bank accounts?
Yes, transfers to external bank accounts are supported.
Is bill payment available?
Bill payment services may be offered but not prominently featured.
Are recurring payments supported?
Recurring payment setups are generally available for clients.
Can automatic transfers be set up?
Automatic transfer scheduling can be configured through client advisory.
Is payment scheduling available?
Payment scheduling features are available through online banking.
Are group payments supported?
Group payments or splitting is not standard in private banking offerings.
Can payment links be created?
No public information on payment link generation.
What are the minimum transaction amounts in the service?
Minimum amounts vary by product; private banking clients typically have high thresholds.
What are the maximum amounts that can be transferred?
Transfer limits are high, based on wealth management client profiles.
Are there daily limits on operations?
Daily limits apply per regulatory and risk management policies.
What monthly and annual limits are in effect?
Monthly and annual limits vary by client and account type.
Can limits be increased? How?
Limits can be adjusted through client relationship managers and compliance approvals.
Do limits differ for verified users?
Verified clients have higher transactional limits.
Are there restrictions for new accounts?
New accounts may have initial restrictions until verification is completed.
Do special limits apply in different countries?
Geographic limits apply based on jurisdictional regulation.
Can operations be temporarily blocked?
Accounts can be blocked temporarily for security or compliance reasons.
Are there limits on the number of daily operations?
Operational frequency may be restricted by policy.
What are the minimum amounts for account funding?
Minimum deposits depend on the account types; private bank clients usually face high minimums.
What methods of funding are supported?
Funding via bank transfers, cheque deposits, and possibly other traditional banking methods.
Are there fees for funding?
Typically no fees for standard bank transfers; other funding methods may incur fees.
What are the minimum funding amounts?
Minimum funding usually aligns with account type requirements.
How quickly are funds credited when funding?
Bank transfers typically take 1-3 business days to credit.
How can money be withdrawn from the system?
Withdrawals by bank transfer to nominated accounts.
Are there fees for fund withdrawal?
Withdrawal fees depend on method used and client agreements.
How long does withdrawal take?
Withdrawals take 1-3 business days typically.
What withdrawal limits are set?
Limits are client-specific and regulated.
How quickly are funds credited when funding with a card?
Card funding is not a primary method for Adam & Company.
How long does a bank transfer take?
Bank transfers generally take 1-3 business days.
How quickly do cryptocurrency transfers arrive?
Not applicable; cryptocurrency transfers are not supported.
Are transfers between users instant?
Internal client transfers can be instant or same day.
Are there delays when funding on weekends?
Weekend funding delays apply as banking does not process on weekends.
Do holidays affect funding speed?
Bank holidays slow processing times.
Can crediting be accelerated for a fee?
Express services may be available on request and subject to fees.
What determines the speed of funding processing?
Funding speed depends on method, bank cut-off times, and compliance checks.
Are there notifications about funding status?
Clients typically receive notifications via email or online platform.
What to do if funding takes too long?
Contact customer support to investigate delays.
How quickly are withdrawal requests processed?
Withdrawal requests processed within 1-3 business days.
How long does card withdrawal take?
Card withdrawal is not typical for Adam & Company.
How quickly do bank transfers arrive?
Typically 1-3 business days depending on destination.
Are cryptocurrency withdrawals instant?
Not supported.
Are there withdrawal delays on weekends?
Yes, withdrawals are not processed on weekends.
Do holidays affect withdrawal speed?
Yes, bank holidays delay withdrawal processing.
Can withdrawal be accelerated for an additional fee?
Possible upon request, depending on method.
What determines withdrawal processing time?
Compliance checks, bank processing times, and client account status.
Are there notifications about withdrawal status?
Status updates provided through online banking and/or email.
Can a withdrawal request be canceled?
Cancellations possible only before processing begins.
How to register with the payment service?
Registration is via online application or in-person with required ID verification.
What data is needed to create an account?
Personal identification, address proof, financial information, and potentially income details.
Can registration be done without email?
Email is generally required for communication and verification.
Is phone confirmation required during registration?
Phone verification is standard for identity confirmation.
Are there age restrictions for registration?
Minimum age is 18 years.
Can a corporate account be created?
Corporate accounts available with appropriate business and director documentation.
Is it required to provide real data?
Yes, real and verifiable information is mandatory for regulatory compliance.
Are there country restrictions for registration?
Accounts generally for UK residents or high net worth international clients fulfilling due diligence.
How long does account activation take?
Account activation usually takes several days after verification.
What verification levels exist?
Basic and enhanced due to AML and regulatory requirements.
What documents are required for basic verification?
Passport or driving license, and proof of address such as utility bills.
Are documents needed for full verification?
Additional financial source documentation may be required for full verification.
Are digital copies of documents accepted?
Yes, digital submissions are accepted.
How long does the verification procedure take?
Verification can take 2-5 business days.
Can the service be used without verification?
Limited functionality until verification completed.
What restrictions apply to unverified users?
Limits on transactions, deposits, and withdrawal until verified.
Is address confirmation required?
Yes, proof of residence is required.
Is a selfie with documents required?
Photo verification or selfie may be required as part of enhanced verification.
How often do documents need to be updated?
Periodic refresh every 1-3 years per regulatory guidance.
What encryption technologies does the service use?
Uses TLS encryption for data transfer and secure access.
Is two-factor authentication supported?
Yes, 2FA is supported for login and transactions.
Are there SMS confirmations for operations?
SMS confirmations are used for security verification.
Is biometric authentication supported?
Some mobile platforms support biometrics tied to device security, but not explicitly stated.
Is blockchain technology used?
No public information indicates use of blockchain technology.
Is there a multi-level security system?
Yes, layered security including encryption, authentication, and fraud monitoring.
How is user personal data protected?
Complies with UK GDPR and corporate privacy policies.
Is cold storage used for cryptocurrencies?
Not applicable, no crypto custody services.
Is there DDoS attack protection?
Standard DDoS protections applied as part of IT security.
Are regular security audits conducted?
Regular internal and external security audits are conducted.
What anti-phishing protection measures are provided?
Phishing awareness, secure login systems, and email authentication.
Is there a suspicious activity detection system?
Systems monitor for unusual transactions and patterns.
How does the service combat money laundering?
Implements KYC, transaction monitoring, and AML compliance programs.
Is there blocking of suspicious accounts?
Accounts with suspicious activity are blocked pending investigation.
What to do when fraud is detected?
Report immediately to client support and follow the bank’s fraud response procedures.
How to report suspicious activity?
Via customer support channels and dedicated fraud reporting contacts.
Is there compensation for damage from fraudsters?
Client funds may be protected under FSCS if fraud occurs through service failure.
What user rights exist for disputed transactions?
Users can dispute transactions through formal complaint and Financial Ombudsman Service if applicable.
How to dispute account blocking?
Contact customer service with supporting evidence; escalate to FCA ombudsman if unresolved.
Is there insurance against cyber attacks?
Cyber insurance policies are standard in financial firms.
What fees does the service charge for transfers?
Transfer fees vary by method, typically competitive for private banking clients.
Are there fees for account funding?
Most bank transfers are free; other funding methods may incur fees.
Are fees charged for fund withdrawal?
Withdrawal fees depend on method and client agreement.
Are there fees for currency conversion?
Currency conversions involve fees or spreads.
Are there fees for account inactivity?
Inactivity fees may apply based on client agreements.
Are there account maintenance fees?
Maintenance fees apply based on account type and service packages.
Are fees charged for operation cancellation?
Generally no fees unless cancellation causes third-party costs.
Are there fees for expedited operations?
Express services are chargeable.
Are there hidden fees?
Fees are disclosed transparently per FCA regulations.
How are fees calculated for large amounts?
Large transactions may have tiered fee structures or negotiated fees.
Are there different tariff plans in the service?
Pricing tiers are based on client relationship and service level.
What advantages does VIP status provide?
VIP status offers personalized service, preferential fee structures, and priority support.
How to get preferential conditions?
By maintaining high account balances or asset values.
Are there free operations per month?
Some transaction types may have free allowances per client agreement.
Are there discounts for active users?
Discounts available based on transaction volumes or asset under management.
Are there corporate tariffs?
Corporate account pricing differs from personal accounts based on services.
Can individual conditions be obtained?
Custom pricing is available for key clients.
Do promotional codes work for fee reduction?
Not typical in private banking.
Are there cashback programs?
No public cashback programs indicated.
Are there discounts for transaction volumes?
Volume-based fee discounts are common.
Is there an official mobile application?
Yes, there is a mobile banking app.
On which platforms is the application available?
Available on iOS and Android.
What functions are available in the mobile application?
Account viewing, payments, transaction history, notifications.
Does functionality differ from the web version?
Mobile apps are streamlined but offer core functions similar to web.
Is Touch ID/Face ID supported?
Biometric authentication available on supported mobile devices.
Can the application work offline?
Limited offline functionality; requires connection for transactions.
Are there push notifications about operations?
Yes, notifications for transactions and alerts.
Is dark theme supported?
Dark mode availability is unspecified.
How often is the mobile application updated?
Regular updates for security and features.
Are there beta versions of the application?
No public beta program identified.
Is the web interface of the service convenient?
The web platform is functional and professional, designed for private banking clients.
Is responsive design supported?
The website supports responsive design for various devices.
In which languages is the interface available?
Interface primarily in English.
Is there a night mode for the website?
Not explicitly stated.
Are hotkeys supported?
Hotkey functionality is uncommon in private banking websites.
Can data be exported?
Data export options like PDF statements are available.
Is there an API for developers?
No public API documentation for third parties.
Is integration with other services supported?
Limited integration, mostly internal banking systems.
How often is the web interface updated?
Updates are periodic for security and compliance.
Are there virtual cards in the service?
No public issuance of virtual cards.
Can disposable cards be created?
Not available.
Is multi-currency account functionality supported?
Multi-currency accounts are supported.
Are there investment products?
Yes, broad investment management services and portfolios.
Can interest be earned on balance?
Interest-bearing accounts available depending on account types.
Are there credit products?
Lending and mortgage products offered.
Is P2P trading supported?
Not applicable.
Can cryptocurrencies be bought/sold?
No cryptocurrency trading services.
Is there acquiring for business?
Merchant services not a primary offering.
Are mass payouts supported?
No public indication of mass payouts.
Is there a loyalty program in the service?
No loyalty programs disclosed.
How are bonus points earned?
Not applicable.
Is there cashback for operations?
Not available.
Are there referral programs?
Referral programs are not publicly noted.
What privileges do VIP clients have?
VIP clients get personalized wealth advice, priority handling, and preferential terms.
Are there seasonal promotions and offers?
No typical promotions due to private banking model.
Can premium status be obtained?
Premium status by asset levels or invitation.
Are there partner discounts?
Partner discounts are not a major feature.
Are there corporate loyalty programs?
Corporate loyalty programs are not emphasized.
Does the service allow operations with online casinos?
No public support for gambling-related transactions.
Are there restrictions on gambling transactions?
Likely restrictions in place per regulatory requirements.
Can accounts be blocked for casino play?
Possible under AML and risk policies.
How does the service view gambling?
Gambling transactions are typically lower priority and monitored for compliance.
Are there special conditions for gambling?
None publicly stated.
Are casino transactions tracked?
Transactions monitored per standard AML.
Can operations with gambling sites be hidden?
No privacy for gambling transactions beyond standard confidentiality.
Are there notifications about gambling expenses?
No specific gambling expense alerts.
Are there special fees for gambling operations?
No disclosed fees.
Can limits be set on gambling?
Not publicly offered.
Is there a self-exclusion function?
Not specifically mentioned.
Can access to gambling sites be restricted?
No public feature.
Is gambling expense control supported?
No specific tools advertised.
Are there notifications about limit exceedance?
Not publicly stated.
Can operations with casinos be blocked?
Possible through AML controls.
Is there gambling expense statistics?
Not publicly available.
Is a "cooling-off period" supported?
No public information.
Can help be obtained for gambling addiction?
Not specified.
Is there partnership with player assistance organizations?
Not indicated.
How to set up gambling expense notifications?
Not supported.
Which online casinos accept this payment method?
Not applicable.
Are there special bonuses for using this method in casinos?
Not applicable.
Can the method be used for both deposits and withdrawals in casinos?
Not applicable.
Are there geographic restrictions for casino usage?
Not applicable.
How do casino operators typically process transactions from this method?
Not applicable.
Are there typical processing times when used with casinos?
Not applicable.
Do casinos usually charge additional fees for this method?
Not applicable.
Are there any known compatibility issues with major casino platforms?
Not applicable.