What is the official website of the payment service?
https://www.africanbank.co.za
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Where can I find the customer support contacts?
Customer support contacts are listed under the “Contact Us” section of African Bank’s official website.
What is the hotline phone number?
0861 111 011
Is there a toll-free support number?
African Bank’s main support line (0861 111 011) is toll-free for calls within South Africa.
What is the email address for technical support?
Are there separate emails for different types of inquiries?
Specific departments use dedicated email addresses for loans, savings, business banking, and complaints.
Where can I find the online chat support?
Online chat support is available via the African Bank website under the support portal.
Does the chat support work 24/7?
Online chat typically operates during standard working hours, not 24/7; availability varies by channel.
Is there support through messengers (Telegram, WhatsApp)?
WhatsApp support is provided at +27 60 015 9999; Telegram support is not listed.
What are the support working hours?
Support operates Monday to Friday 8:00–17:00, Saturday 8:00–13:00, closed Sundays and public holidays.
Does support work on weekends and holidays?
Limited support is available on Saturdays; closed Sundays and public holidays.
Are there regional offices for in-person visits?
African Bank has branches across South Africa available for customer visits.
Where are the physical offices located?
Physical branches are located nationwide; main office at 59 6th Road, Hyde Park, Johannesburg, 2196.
Can I schedule a personal meeting?
Personal meetings at branches can be scheduled by contacting the branch directly or via the website.
Are there representatives in different countries?
African Bank operates exclusively in South Africa with no international representatives.
In which languages is support available?
Customer support is available in English and several local South African languages.
How quickly does support respond to requests?
Response times vary: calls are answered within minutes, emails typically within 24–48 hours.
Is there a priority system for VIP clients?
Priority service for VIP/private banking clients is standard in the industry, often with dedicated advisors.
Can I request a callback?
Customers can request a callback via the website support form or through a branch.
When was the payment service founded?
African Bank was founded in 1995.
Who is the founder and owner of the service?
African Bank was established by Sam Motsuenyane; ownership structure includes institutional shareholders.
In which country is the company registered?
African Bank is registered in South Africa.
What is the development history of the payment service?
African Bank evolved from personal lending to offer transactional banking, savings, and digital services since 1995.
Have there been major updates or rebranding?
African Bank restructured post-2014, launched transactional banking in 2020, and periodically refreshed its brand.
Who sits on the company's board of directors?
The Board includes major directors such as Basani Maluleke and several institutional representatives.
Are there investors or partners in the service?
Main investors include South African Reserve Bank consortium, government pension funds, and private institutional partners.
Does the company participate in stock trading?
African Bank is an unlisted entity; previous listings were discontinued after restructuring.
What is the company's market capitalization?
As African Bank is unlisted, market capitalization is unavailable.
Are there subsidiary companies or branches?
African Bank has several subsidiaries and trading entities under its financial group.
What licenses does the payment service have?
African Bank is a registered bank, licensed by the South African Reserve Bank as a financial services provider.
In which jurisdictions does the service operate officially?
African Bank operates only in South Africa under full regulatory compliance.
Are there licenses for cryptocurrency operations?
African Bank does not currently hold licenses for cryptocurrency operations.
Does the service comply with AML/KYC requirements?
Yes, strict AML/KYC protocols are enforced for all clients as per South African law.
Are there security certificates (PCI DSS, etc.)?
African Bank adheres to PCI DSS for card payments and utilizes standard banking security protocols.
Has the service undergone security audits?
Regular security audits are conducted to ensure compliance and risk management.
Is there insurance for client funds?
Client deposits are protected under South African banking insurance schemes and statutory requirements.
Which international standards does it comply with?
Compliance includes PCI DSS, ISO standards, and the South African FICA Act.
Have there been any regulatory fines or violations?
No recent significant fines or regulatory violations have been publicly reported.
Where can I find real reviews about the service?
Reviews are available on HelloPeter, Google Reviews, and the African Bank Facebook page.
What are the main user complaints?
Common complaints include service delays, account access problems, and documentation requirements.
What do users most often praise the service for?
Users praise transparency in account terms, innovative solutions, and personalized customer service.
Are there issues with fund withdrawals?
Withdrawal issues occasionally occur, usually due to document verification or system delays.
Is the interface convenient according to users?
Users generally find the online and mobile interfaces modern and user-friendly.
Are clients satisfied with transaction speed?
Transaction speed is considered average to good, with most operations processed promptly.
Do users recommend this service?
Many users recommend African Bank for its competitive rates and digital solutions.
How do experts assess the service's reliability?
Experts recognize African Bank for robust systems, regulatory compliance, and technological advances.
Are there industry awards and recognitions?
African Bank has won multiple banking industry awards for innovation and customer service.
Does the service participate in payment system rankings?
African Bank is regularly listed in national payment and digital banking rankings.
Are there recommendations from financial regulators?
African Bank’s regulatory compliance is recognized and endorsed by local authorities.
What reputation does the service have among partners?
Partners regard African Bank as reliable and transparent in financial dealings.
How do they evaluate solution innovation?
The bank is recognized for ground-breaking digital products and fintech initiatives.
Are there quality service certificates?
Service certifications are issued per South African financial services criteria.
Does the company participate in industry conferences?
African Bank frequently participates in local and regional banking conferences.
How does the service position itself in the market?
African Bank positions itself as a leading provider of accessible digital and retail banking services.
Which fiat currencies does the service support?
Only South African Rand (ZAR) is supported.
Are cryptocurrencies supported? Which ones specifically?
African Bank does not support cryptocurrencies.
Is there a proprietary cryptocurrency or token?
African Bank does not issue a native cryptocurrency or token.
Can currencies be converted within the service?
Currency conversion is not supported; only ZAR transactions are handled.
What exchange rates are used for conversion?
As no conversion is provided, exchange rates are not applicable.
How often are exchange rates updated?
Not applicable to African Bank’s services.
Are stablecoins supported?
Stablecoin support is not available.
Can exotic currencies be handled?
Exotic currency support is not available; only ZAR is processed.
Are there currency restrictions in different countries?
Transactions are in ZAR; African Bank only operates in South Africa.
What types of transfers does the service support?
Supports electronic payments, bank transfers, debit orders, and instant payments.
Can transfers be made between service users?
Peer-to-peer transfers between African Bank accounts are available.
Are transfers to bank cards supported?
Transfers to bank cards are not offered; funds are sent to bank accounts.
Can money be transferred to bank accounts?
Yes, transfers to South African bank accounts are fully supported.
Is bill payment available?
Bill payments for utilities and certain merchants are offered.
Are recurring payments supported?
Customers can set up recurring payments through debit orders and scheduled transfers.
Can automatic transfers be set up?
Automatic transfer scheduling is available for regular payments.
Is payment scheduling available?
Payment scheduling is offered via digital and mobile banking platforms.
Are group payments supported?
Group payment options are not standard; some solutions may be managed with business accounts.
Can payment links be created?
Payment links are not a current feature.
What are the minimum transaction amounts in the service?
Minimum transaction amounts may apply, generally R1 for electronic transfers.
What are the maximum amounts that can be transferred?
Maximum transfer limits depend on account type and verification status.
Are there daily limits on operations?
Daily transaction limits are set; these vary by account and verification.
What monthly and annual limits are in effect?
Monthly and annual limits are determined by account profile and regulatory requirements.
Can limits be increased? How?
Customers may request higher limits by submitting additional documents and undergoing review.
Do limits differ for verified users?
Verified users typically benefit from higher transaction and withdrawal limits.
Are there restrictions for new accounts?
New accounts may have lower limits until fully verified.
Do special limits apply in different countries?
Limits apply only in South Africa; no international transactions supported.
Can operations be temporarily blocked?
Accounts or operations can be blocked due to suspicious activity or customer request.
Are there limits on the number of daily operations?
Daily operation limits may be applied for security and regulatory compliance.
What are the minimum amounts for account funding?
Minimum deposit amounts start around R10, depending on funding method.
What methods of funding are supported?
Funding methods include cash deposits, EFTs, salary payments, and direct debits.
Are there fees for funding?
Funding fees depend on the method; cash deposits may incur small charges.
What are the minimum funding amounts?
Minimum amounts start at R10 for most deposit methods.
How quickly are funds credited when funding?
EFTs are credited within 1 business day; cash deposits are immediate.
How can money be withdrawn from the system?
Withdrawals are available via EFT to other South African banks and at branches.
Are there fees for fund withdrawal?
Withdrawal fees apply for certain transfer types; branch cash withdrawals may have minor charges.
How long does withdrawal take?
Electronic withdrawals typically process within 1 business day.
What withdrawal limits are set?
Withdrawal limits vary by account type and verification status.
How quickly are funds credited when funding with a card?
Card funding is typically instant; processing may take up to a few minutes.
How long does a bank transfer take?
Bank transfers process within 1 business day, sometimes same day for internal transfers.
How quickly do cryptocurrency transfers arrive?
Cryptocurrency is not supported; transfers are not applicable.
Are transfers between users instant?
Transfers between African Bank accounts are processed instantly.
Are there delays when funding on weekends?
EFTs may be delayed on weekends; cash deposits at branches depend on branch hours.
Do holidays affect funding speed?
Processing times may be extended during public holidays.
Can crediting be accelerated for a fee?
Express processing of deposits is not standard; expedited services may be offered for some corporate clients.
What determines the speed of funding processing?
Processing speed depends on funding method, bank schedules, and regulatory checks.
Are there notifications about funding status?
Customers receive SMS or app notifications for deposit confirmation and account updates.
What to do if funding takes too long?
If deposits are delayed, contact customer support and provide proof of payment for resolution.
How quickly are withdrawal requests processed?
Most withdrawal requests are processed within 1 business day.
How long does card withdrawal take?
Card (ATM) withdrawals are instant; EFT withdrawals to other banks take 1 business day.
How quickly do bank transfers arrive?
Bank transfers typically arrive within 1 business day.
Are cryptocurrency withdrawals instant?
Cryptocurrency withdrawals are not supported.
Are there withdrawal delays on weekends?
Withdrawal processing for EFT may be delayed over weekends due to bank schedules.
Do holidays affect withdrawal speed?
Withdrawals may be processed more slowly during public holidays.
Can withdrawal be accelerated for an additional fee?
Expedited withdrawal options are not standard.
What determines withdrawal processing time?
Processing times depend on verification level, bank processing, and regulatory compliance checks.
Are there notifications about withdrawal status?
SMS and app notifications are sent upon withdrawal approval or completion.
Can a withdrawal request be canceled?
Withdrawal cancellations depend on transaction status; contact support as soon as possible.
How to register with the payment service?
Registration can be done online or at a branch and requires personal details and documentation.
What data is needed to create an account?
Information required includes legal name, national ID, address, contact details, and proof of income.
Can registration be done without email?
While possible in-branch, digital banking registration typically requires an email address.
Is phone confirmation required during registration?
Phone verification is usually required for digital registration and account activation.
Are there age restrictions for registration?
Clients must be 18 years or older, in accordance with South African financial regulations.
Can a corporate account be created?
African Bank offers business account services, subject to business documentation requirements.
Is it required to provide real data?
All data submitted must be accurate and verifiable for legal and compliance reasons.
Are there country restrictions for registration?
Only South African residents with valid local documentation may register.
How long does account activation take?
Accounts are usually activated within a few hours to 1 business day after verification.
What verification levels exist?
Multiple verification levels allow for enhanced services and higher transaction limits.
What documents are required for basic verification?
Basic verification requires a South African ID, proof of address, and proof of income.
Are documents needed for full verification?
Full verification includes additional documents based on account type and transaction needs.
Are digital copies of documents accepted?
Digital copies are accepted for most account opening and verification procedures.
How long does the verification procedure take?
Verification usually takes between 1–2 business days unless further review is needed.
Can the service be used without verification?
Limited account functions may be available until full verification is completed.
What restrictions apply to unverified users?
Unverified users face transaction, withdrawal, and service access restrictions.
Is address confirmation required?
Address verification is required to comply with local regulations and bank standards.
Is a selfie with documents required?
Selfie with documents may be requested in digital onboarding processes for identity confirmation.
How often do documents need to be updated?
Documents must be updated periodically or upon request based on account review policies.
What encryption technologies does the service use?
African Bank applies SSL encryption, firewalls, and standard banking security protocols.
Is two-factor authentication supported?
Two-factor authentication is available for some online and mobile banking operations.
Are there SMS confirmations for operations?
SMS confirmation is provided for account transactions and security alerts.
Is biometric authentication supported?
Biometric authentication is supported on mobile banking apps for login and transactions.
Is blockchain technology used?
Blockchain is not implemented in African Bank’s core payment processes.
Is there a multi-level security system?
The bank uses a multi-layered security system including firewalls, encryption, and user authentication.
How is user personal data protected?
Data is protected using advanced encryption, regular security audits, and compliance with privacy regulations.
Is cold storage used for cryptocurrencies?
Not applicable; cryptocurrencies are not supported.
Is there DDoS attack protection?
Web platforms are shielded by anti-DDoS technologies and ongoing security monitoring.
Are regular security audits conducted?
Regular audits are conducted to maintain compliance and address vulnerabilities.
What anti-phishing protection measures are provided?
Anti-phishing education, email scanning, and secure login measures are in place.
Is there a suspicious activity detection system?
Automated systems and manual review detect and flag suspicious transactions for follow-up.
How does the service combat money laundering?
AML strategies include transaction monitoring, reporting, and enhanced customer due diligence.
Is there blocking of suspicious accounts?
Accounts are immediately blocked and reviewed upon detection of suspicious activity.
What to do when fraud is detected?
Contact customer support and provide details; the bank will investigate, secure the account, and assist further.
How to report suspicious activity?
Use the official channels (phone, email, branch) to report suspicious activity to African Bank.
Is there compensation for damage from fraudsters?
Compensation is considered on a case-by-case basis, depending on circumstances and investigation results.
What user rights exist for disputed transactions?
Users retain legal rights to dispute unauthorized or erroneous transactions per banking regulations.
How to dispute account blocking?
Submit an appeal through customer support with relevant identification and details for review.
Is there insurance against cyber attacks?
Insurance coverage for cyber incidents is typically maintained to protect client information.
What fees does the service charge for transfers?
Transfer fees vary based on destination, value, and transaction type.
Are there fees for account funding?
Fees depend on funding method; cash deposits at branches may incur small charges.
Are fees charged for fund withdrawal?
Withdrawal fees apply for certain transfer types; branch cash withdrawals may have minor charges.
Are there fees for currency conversion?
Not applicable; only ZAR is supported.
Are there fees for account inactivity?
Account inactivity fees are not standard practice in South African retail banking.
Are there account maintenance fees?
Most personal accounts do not have maintenance fees; some products may include periodic charges.
Are fees charged for operation cancellation?
Cancellation penalties may apply for scheduled debit orders and certain loan operations.
Are there fees for expedited operations?
Expedited processing fees are rare and usually apply to business accounts.
Are there hidden fees?
Full disclosure of all account fees and charges is required by law; hidden fees are prohibited.
How are fees calculated for large amounts?
Fees for large transactions are calculated as a percentage or capped value, based on transaction policy.
Are there different tariff plans in the service?
Multiple product tiers and fee structures are provided for personal and business banking clients.
What advantages does VIP status provide?
VIP clients receive priority service, higher limits, preferential rates, and exclusive account management.
How to get preferential conditions?
Preferential rates are offered based on account history, balances, and VIP qualification; inquire with the bank.
Are there free operations per month?
Many personal accounts include a set number of free transactions per month.
Are there discounts for active users?
Regular users may receive fee waivers, discounts, or loyalty bonuses based on account activity.
Are there corporate tariffs?
Corporate accounts come with specialized pricing, cash management, and payroll services.
Can individual conditions be obtained?
Custom pricing is negotiable for high-value and business clients.
Do promotional codes work for fee reduction?
Promotional campaigns sometimes include codes for fee reductions; details provided during promotions.
Are there cashback programs?
Cashback promotions may be offered for certain card products or loan repayments.
Are there discounts for transaction volumes?
Large transaction volumes may qualify for discounted fees or bonus programs.
Is there an official mobile application?
African Bank has an official mobile banking app.
On which platforms is the application available?
The app is available for both iOS and Android devices.
What functions are available in the mobile application?
Features include balance check, transfers, card management, account statements, and bill payments.
Does functionality differ from the web version?
Mobile and web platforms offer similar essential services with some exclusive app features.
Is Touch ID/Face ID supported?
Touch ID and Face ID login options are supported on compatible devices.
Can the application work offline?
Offline access is not available; internet connection is required for app operation.
Are there push notifications about operations?
Push notifications are sent for account activity and security alerts.
Is dark theme supported?
Dark mode is available in the mobile banking app.
How often is the mobile application updated?
App updates are released on a regular monthly or quarterly basis.
Are there beta versions of the application?
Beta versions are periodically issued for select users through app stores.
Is the web interface of the service convenient?
The web interface is user-friendly, modern, and designed for intuitive navigation.
Is responsive design supported?
Responsive design is supported for optimal use on mobile devices.
In which languages is the interface available?
Interfaces are available in English and select South African languages.
Is there a night mode for the website?
Night/dark mode may be available for web users.
Are hotkeys supported?
Some keyboard shortcuts are available for web banking operations.
Can data be exported?
Data export is available for bank statements and transaction histories in PDF and CSV formats.
Is there an API for developers?
APIs may be available for third-party integration, usually for business clients with approval.
Is integration with other services supported?
Integration with payment, accounting, and financial planning tools is supported for eligible clients.
How often is the web interface updated?
The web interface is updated regularly, typically every quarter or as needed for features.
Are there virtual cards in the service?
Virtual card services may be offered for online shopping and secure payments.
Can disposable cards be created?
Disposable/temporary cards are not a standard feature; inquire directly for availability.
Is multi-currency account functionality supported?
Only ZAR accounts are offered; multi-currency options are not available.
Are there investment products?
Savings accounts, fixed deposits, and investment options are provided within the bank product suite.
Can interest be earned on balance?
Interest is earned on savings, investment, and eligible transactional accounts.
Are there credit products?
Credit products include loans, overdrafts, and credit cards.
Is P2P trading supported?
Peer-to-peer trading is not offered as a payment service feature.
Can cryptocurrencies be bought/sold?
Cryptocurrency trading is not available through African Bank.
Is there acquiring for business?
Payment acquiring and merchant services are available for business customers.
Are mass payouts supported?
Corporate accounts support payroll and bulk payment solutions.
Is there a loyalty program in the service?
Loyalty and rewards programs may be provided for selected products.
How are bonus points earned?
Bonus points are typically earned through account use, card transactions, or loan repayment activities.
Is there cashback for operations?
Cashback is offered for select card transactions and promotional offers.
Are there referral programs?
Referral programs are periodically run, rewarding clients for introducing new customers.
What privileges do VIP clients have?
VIPs enjoy faster service, higher transaction limits, personalized support, and special offers.
Are there seasonal promotions and offers?
Seasonal product and service promotions are regularly offered.
Can premium status be obtained?
Premium account status can be achieved based on account history and qualifications.
Are there partner discounts?
Certain products offer discounts with participating merchant partners.
Are there corporate loyalty programs?
Corporate loyalty solutions are available for business clients.
Does the service allow operations with online casinos?
Operations with online casinos are typically restricted due to regulatory compliance.
Are there restrictions on gambling transactions?
Gambling and gaming transactions may be blocked or require enhanced due diligence.
Can accounts be blocked for casino play?
Accounts may be blocked for excessive or suspicious casino activity as per AML policies.
How does the service view gambling?
Gambling is closely monitored and regulated, with strict controls per national regulations.
Are there special conditions for gambling?
Special clearance or reporting criteria may be imposed on gambling-related transactions.
Are casino transactions tracked?
Transactions are tracked and reported for regulatory compliance.
Can operations with gambling sites be hidden?
Transactions are reflected in statements; hiding is not permitted for compliance reasons.
Are there notifications about gambling expenses?
Spending alerts and notifications for gambling transactions may be configured.
Are there special fees for gambling operations?
Additional fees may be applied for certain entertainment or gambling payments.
Can limits be set on gambling?
Spending limits can be configured on accounts for gambling transactions.
Is there a self-exclusion function?
Self-exclusion from gambling payments is available upon customer request.
Can access to gambling sites be restricted?
Gambling-related transaction blocks can be set on request or for compliance reasons.
Is gambling expense control supported?
Account controls and freeze options support gambling expense management.
Are there notifications about limit exceedance?
Alerts are sent if account or gambling transaction limits are exceeded.
Can operations with casinos be blocked?
Casino payments can be blocked per user request or regulatory need.
Is there gambling expense statistics?
Clients may review gambling expenditures via analytics tools or account statements.
Is a "cooling-off period" supported?
Cooling-off periods may be implemented for gambling-related account activity.
Can help be obtained for gambling addiction?
Support and referrals to gambling assistance organizations are provided.
Is there partnership with player assistance organizations?
Partnerships with local gambling support organizations may exist.
How to set up gambling expense notifications?
Notifications for gambling transactions can be configured in account settings or requested via support.
Which online casinos accept this payment method?
Acceptance by online casinos depends on partnership agreements and compliance protocols.
Are there exclusive partnerships with specific casinos?
No exclusive casino partnerships are publicly disclosed.
Do conditions differ when used in different casinos?
Transaction terms may differ based on casino and banking agreements.
Are there special bonuses for using this method in casinos?
Bonuses are rare and depend on casino and bank promotional campaigns.
Can the method be used for both deposits and withdrawals in casinos?
Usage may be limited to deposits; withdrawals depend on casino and partner policies.
Are there geographic restrictions for casino usage?
Casino payments are restricted to South African territory per licensing.
How do casino operators typically process transactions from this method?
Casino operators process transactions via standard EFTs or card payments.
Are there typical processing times when used with casinos?
Processing times usually range from instant to 1 business day.
Do casinos usually charge additional fees for this method?
Casinos may impose service fees for deposits and withdrawals via bank transfers.
Are there any known compatibility issues with major casino platforms?
Compatibility depends on platform and compliance status; most reputable casinos accept major banks.