What is the official website of the payment service?
The official website for AIB (Allied Irish Banks) payment services is https://aib.ie
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Where can I find the customer support contacts?
Customer support contact details are available on the AIB official website under the "Contact Details" section.
What is the hotline phone number?
The main customer service phone number for AIB Phone & Internet Banking is 0818 724 724 (within Ireland) and +353 1771 2424 (outside Ireland).
Is there a toll-free support number?
Yes, there are toll-free numbers for lost or stolen cards such as 1800 242227 available 24/7.
What is the email address for technical support?
There is no general technical support email; for security alerts related to fraud or suspicious activity, email [email protected] is used.
Are there separate emails for different types of inquiries?
Generally, AIB does not provide specific public emails for different inquiries and directs customers to phone or branch visits.
Where can I find the online chat support?
Online chat support (WebChat) is available via the AIB website, accessible under customer service sections.
Does the chat support work 24/7?
Chat support operates Monday to Friday 09:00-20:00, Saturday and Sunday 09:00-17:00, excluding certain holidays.
Is there support through messengers (Telegram, WhatsApp)?
No verified information indicates support through Telegram or WhatsApp.
What are the support working hours?
Phone and internet banking support is generally available 09:00 to 17:00 every day; social media and chat have extended hours as above.
Does support work on weekends and holidays?
Support via phone is limited on weekends and holidays; chat and social media support are available Saturday and Sunday 9-17, closed on some holidays.
Are there regional offices for in-person visits?
Yes, AIB operates physical branches across Ireland for in-person customer service.
Where are the physical offices located?
AIB has numerous branches nationwide in Ireland; head office is at 10 Molesworth Street, Dublin 2, Ireland.
Can I schedule a personal meeting?
Personal meetings can be scheduled by contacting local branches or relationship managers.
Are there representatives in different countries?
AIB primarily operates in Ireland and Northern Ireland with limited international offices.
In which languages is support available?
Support is primarily in English; Irish language support availability may be limited.
How quickly does support respond to requests?
Phone support typically responds immediately; email responses can take up to two business days.
Is there a priority system for VIP clients?
Yes, AIB provides priority handling and dedicated services for certain high-value or business clients.
Can I request a callback?
Callback services are available through phone banking upon request.
When was the payment service founded?
The Allied Irish Banks group was founded in 1966 through a merger of several Irish banks.
Who is the founder and owner of the service?
AIB was formed by merging several Irish banks; it is owned by shareholders as a publicly traded company.
In which country is the company registered?
AIB is registered in Ireland.
What is the development history of the payment service?
AIB has evolved from traditional banking to digital banking with milestones including internet banking introduction and mobile app launches.
Have there been major updates or rebranding?
The bank has undergone branding updates aligned with modern banking trends and digital transformation initiatives.
Who sits on the company's board of directors?
The AIB board includes a chairman and several executive and non-executive directors (specific names are published on the AIB corporate website).
Are there investors or partners in the service?
AIB is publicly traded with a diverse investor base and partnerships in payment processing and technology.
Does the company participate in stock trading?
Yes, AIB is listed on the Irish and London Stock Exchanges.
What is the company's market capitalization?
Market capitalization fluctuates; current figures are available on stock market data providers.
Are there subsidiary companies or branches?
AIB operates subsidiaries including AIB Group (UK) plc and other affiliated entities.
What licenses does the payment service have?
AIB holds banking licenses and is authorized under EU Payment Services Regulations.
In which jurisdictions does the service operate officially?
AIB operates officially in Ireland and Northern Ireland, with services extending to some international transactions.
Are there licenses for cryptocurrency operations?
No verified information indicates AIB has cryptocurrency-specific licenses.
Does the service comply with AML/KYC requirements?
Yes, AIB complies with anti-money laundering (AML) and know-your-customer (KYC) regulations according to EU and Irish law.
Are there security certificates (PCI DSS, etc.)?
AIB complies with PCI DSS and other relevant security standards for payment processing.
Has the service undergone security audits?
Yes, regular security audits are conducted to maintain compliance and protect customer data.
Is there insurance for client funds?
Customer deposits are protected under the Irish Deposit Guarantee Scheme.
Which international standards does it comply with?
AIB complies with PSD2, GDPR, PCI DSS, and other EU financial security standards.
Have there been any regulatory fines or violations?
No publicly disclosed significant fines or regulatory violations are noted.
Where can I find real reviews about the service?
Reviews can be found on Trustpilot, Google Reviews, and financial service forums.
What are the main user complaints?
Common complaints include branch wait times, app usability issues, and occasional customer service delays.
What do users most often praise the service for?
Users praise AIB for comprehensive branch network, reliable banking services, and effective fraud protection.
Are there issues with fund withdrawals?
No widespread systemic issues reported; occasional delays may happen with international withdrawals.
Is the interface convenient according to users?
The AIB mobile app and online banking interface receive generally good usability feedback with ongoing improvements.
Are clients satisfied with transaction speed?
Transaction speeds, especially domestic transfers, are rated positively by customers.
Do users recommend this service?
Many users recommend AIB for personal and business banking needs.
How do experts assess the service's reliability?
Experts consider AIB a stable, regulated institution with strong operational reliability.
Are there industry awards and recognitions?
AIB has received awards for innovation and customer service in Irish banking industry.
Does the service participate in payment system rankings?
AIB is recognized among key Irish banks in payment system industry rankings.
Are there recommendations from financial regulators?
No publicly specific endorsements, but AIB meets stringent regulatory standards consistently.
What reputation does the service have among partners?
Partners view AIB as a solid and trusted financial services provider in Ireland.
How do they evaluate solution innovation?
AIB is noted for progressive digital banking solutions and adoption of payment technology.
Are there quality service certificates?
AIB holds various certifications related to operational quality and security.
Does the company participate in industry conferences?
AIB executives regularly participate and speak at financial technology and banking conferences.
How does the service position itself in the market?
AIB positions itself as a leading Irish bank focused on comprehensive digital and traditional banking services.
Which fiat currencies does the service support?
AIB supports EUR primarily, along with GBP and other major currencies for international transfers.
Are cryptocurrencies supported? Which ones specifically?
Cryptocurrency support is not provided directly through AIB payment services.
Is there a proprietary cryptocurrency or token?
No proprietary cryptocurrency or token is offered.
Can currencies be converted within the service?
Currency conversion is available for international payments.
What exchange rates are used for conversion?
Conversion uses market-competitive exchange rates updated based on financial markets.
How often are exchange rates updated?
Exchange rates typically update multiple times daily in line with market movements.
Are stablecoins supported?
Stablecoins are not supported directly through AIB services.
Can exotic currencies be handled?
Exotic or less common currencies may not be supported; primarily major currencies are handled.
Are there currency restrictions in different countries?
Geographic currency restrictions comply with international and EU regulations.
What types of transfers does the service support?
AIB supports SEPA, non-SEPA, standing orders, direct debits, international transfers, and mobile top-ups.
Can transfers be made between service users?
Yes, peer-to-peer transfers within AIB account holders are supported.
Are transfers to bank cards supported?
Transfers to bank cards are typically not supported; transfers to accounts are the norm.
Can money be transferred to bank accounts?
Yes, transfers to bank accounts domestically and internationally are supported.
Is bill payment available?
Yes, bill payment services for utilities, credit cards, and other regular bills are available.
Are recurring payments supported?
Standing orders and direct debits enable recurring payments.
Can automatic transfers be set up?
Automatic transfers can be configured through standing orders and direct debit mandates.
Is payment scheduling available?
Payment scheduling is supported via online and mobile banking platforms.
Are group payments supported?
Group payments or payment splitting features are generally not a standard feature.
Can payment links be created?
Payment link creation is not confirmed; generally this is not a core AIB feature.
What are the minimum transaction amounts in the service?
Minimum transaction amounts vary by payment type, typically from 1 EUR upwards.
What are the maximum amounts that can be transferred?
Maximum transfer limits depend on account type, verification level, and channel used.
Are there daily limits on operations?
Daily transaction limits are in place per regulatory and internal risk policies.
What monthly and annual limits are in effect?
Monthly and annual limits vary by customer profile and verification status.
Can limits be increased? How?
Limits can be increased by completing additional verification steps and contacting customer support.
Do limits differ for verified users?
Verified users have higher transaction limits than unverified or basic accounts.
Are there restrictions for new accounts?
New accounts may have initial transaction limits and restrictions to prevent fraud.
Do special limits apply in different countries?
Limits may vary based on regulatory requirements of destination countries.
Can operations be temporarily blocked?
Yes, operations can be temporarily blocked for suspicious activity or security concerns.
Are there limits on the number of daily operations?
Yes, transaction count limits per day are enforced for security and compliance.
What are the minimum amounts for account funding?
Minimum deposit amounts depend on the funding method but often start from 10 EUR or equivalent.
What methods of funding are supported?
Funding methods include bank transfers, debit/credit card payments, standing orders, and cheque deposits.
Are there fees for funding?
Deposit fees are generally not charged for standard methods within Ireland.
What are the minimum funding amounts?
Minimum funding thresholds vary; commonly low, starting from a few euros.
How quickly are funds credited when funding?
Funds are credited immediately or within the same business day depending on method.
How can money be withdrawn from the system?
Withdrawals can be made via ATM, bank transfer, cheque, or branch counter.
Are there fees for fund withdrawal?
Withdrawal fees may apply for some methods or international transfers.
How long does withdrawal take?
Domestic withdrawals via bank transfer usually take 1-2 business days; ATM withdrawals are instant.
What withdrawal limits are set?
Withdrawal limits depend on account type and security settings.
How quickly are funds credited when funding with a card?
Card funding is usually instant or takes minutes.
How long does a bank transfer take?
Domestic bank transfers typically complete within 1 business day; international may take longer.
How quickly do cryptocurrency transfers arrive?
AIB does not support direct cryptocurrency transfers.
Are transfers between users instant?
Internal transfers between AIB customers are instant or near-instant.
Are there delays when funding on weekends?
Weekend funding may be delayed, with processing starting next business day.
Do holidays affect funding speed?
Bank holidays impact funding speed, delaying processing.
Can crediting be accelerated for a fee?
Express payment options may be available for international transfers at additional cost.
What determines the speed of funding processing?
Speed depends on method used, banking hours, and regulatory compliance checks.
Are there notifications about funding status?
Notifications are provided via online banking alerts, SMS, and email.
What to do if funding takes too long?
Contact customer support with transaction details to resolve delays.
How quickly are withdrawal requests processed?
Withdrawal requests are processed typically same day or within one business day.
How long does card withdrawal take?
ATM card withdrawals are immediate; bank card cash advances may take longer.
How quickly do bank transfers arrive?
Domestic transfers arrive within one business day; international vary from 1-5 days.
Are cryptocurrency withdrawals instant?
Not applicable; AIB does not support crypto withdrawals.
Are there withdrawal delays on weekends?
Withdrawals requested on weekends process on next business day.
Do holidays affect withdrawal speed?
Withdrawals on holidays process delayed till next working day.
Can withdrawal be accelerated for an additional fee?
Some international withdrawals can be expedited for a fee.
What determines withdrawal processing time?
Processing time depends on banking channels, security checks, and destination.
Are there notifications about withdrawal status?
Customers receive status updates via SMS, email, or app notifications.
Can a withdrawal request be canceled?
Withdrawal cancellation may be possible if actioned before processing; contact customer service immediately.
How to register with the payment service?
Registration is done online or at branches, requiring personal identification and contact details.
What data is needed to create an account?
Required information includes personal ID, proof of address, contact information, and date of birth.
Can registration be done without email?
Email is typically required for digital registration and account security.
Is phone confirmation required during registration?
Phone verification may be part of identity confirmation.
Are there age restrictions for registration?
Minimum age is generally 18 years.
Can a corporate account be created?
Yes, business and corporate accounts are available with additional documentation.
Is it required to provide real data?
Real and verified data are mandatory to comply with KYC and regulatory standards.
Are there country restrictions for registration?
Registration is typically limited to residents or entities in Ireland.
How long does account activation take?
Activation may be immediate for online accounts; branch accounts may take a few days.
What verification levels exist?
Multiple levels, including basic verification and enhanced due to regulatory requirements.
What documents are required for basic verification?
Government-issued photo ID and proof of address.
Are documents needed for full verification?
Yes, additional documents like utility bills or financial statements may be required.
Are digital copies of documents accepted?
Yes, digital uploads are accepted for remote verification.
How long does the verification procedure take?
Verification can take from a few hours to several business days.
Can the service be used without verification?
Limited use and low transaction limits usually apply without verification.
What restrictions apply to unverified users?
Restrictions generally include transaction limits, access to services, and withdrawal caps.
Is address confirmation required?
Yes, address verification is required for compliance.
Is a selfie with documents required?
A selfie may be requested to verify identity as part of enhanced KYC processes.
How often do documents need to be updated?
Periodic updates are required based on regulatory and risk policies.
What encryption technologies does the service use?
AIB uses industry-standard encryption such as TLS/SSL for data protection.
Is two-factor authentication supported?
Yes, 2FA is supported for secure access and transactions.
Are there SMS confirmations for operations?
SMS verification is used for transaction confirmations.
Is biometric authentication supported?
Biometric authentication is supported on mobile apps (e.g., fingerprint or face recognition).
Is blockchain technology used?
There is no public evidence that AIB uses blockchain technology in its payment services.
Is there a multi-level security system?
Yes, AIB employs multiple layers of security including encryption, 2FA, and fraud monitoring.
How is user personal data protected?
User data is protected under GDPR and uses encryption, access controls, and monitoring.
Is cold storage used for cryptocurrencies?
Not applicable; AIB does not offer cryptocurrency custody.
Is there DDoS attack protection?
Yes, standard DDoS mitigation measures are in place.
Are regular security audits conducted?
Regular audits are done internally and externally to maintain security posture.
What anti-phishing protection measures are provided?
Customer education, secure login portals, and fraud detection help mitigate phishing risk.
Is there a suspicious activity detection system?
Yes, real-time monitoring and fraud detection systems identify suspicious behavior.
How does the service combat money laundering?
Through strict KYC, transaction monitoring, and reporting as required by law.
Is there blocking of suspicious accounts?
Accounts flagged for suspicious activity are temporarily blocked pending investigation.
What to do when fraud is detected?
Customers should contact AIB immediately and report suspicious transactions.
How to report suspicious activity?
Reporting can be done via phone banking, website alerts, or email ([email protected] for fraud).
Is there compensation for damage from fraudsters?
AIB follows regulatory guidelines for reimbursement in proven fraud cases.
What user rights exist for disputed transactions?
Users have rights under PSD2 and Irish law to dispute unauthorized transactions.
How to dispute account blocking?
Disputes can be initiated through customer service and escalated to the compliance team.
Is there insurance against cyber attacks?
The bank maintains cybersecurity insurance policies as part of risk management.
What fees does the service charge for transfers?
Fees vary by transfer type; details are published in AIB’s Schedule of Charges.
Are there fees for account funding?
Standard domestic funding usually has no fee; certain international or card funding may incur fees.
Are fees charged for fund withdrawal?
Withdrawal fees apply in some cases, especially for international or third-party transfers.
Are there fees for currency conversion?
Currency conversion fees apply according to the type of currency and amount.
Are there fees for account inactivity?
Inactivity fees may apply for dormant accounts as per account terms.
Are there account maintenance fees?
Maintenance fees depend on account type; some accounts have fees waived based on usage.
Are fees charged for operation cancellation?
No typical fees for cancellations; subject to terms and timing.
Are there fees for expedited operations?
Fees may apply for express payment or transfer services.
Are there hidden fees?
AIB commits to fee transparency with all fees disclosed in account terms.
How are fees calculated for large amounts?
Large transaction fees are generally tiered or percentage-based depending on service.
Are there different tariff plans in the service?
Various account packages are offered with different fee structures.
What advantages does VIP status provide?
VIP customers receive dedicated support, higher limits, and special banking privileges.
How to get preferential conditions?
Preferential treatment is gained through high transaction volumes or relationship banking.
Are there free operations per month?
Some accounts offer a number of free transactions each month.
Are there discounts for active users?
Discounts or fee waivers can be available for high-activity clients.
Are there corporate tariffs?
Corporate accounts have separate pricing and fee schedules.
Can individual conditions be obtained?
Custom pricing may be negotiated for large or business clients.
Do promotional codes work for fee reduction?
No widely available promotional code program is reported.
Are there cashback programs?
Cashback is rare on payment services; primarily on credit cards if offered.
Are there discounts for transaction volumes?
Volume-based pricing discounts exist for business and corporate accounts.
Is there an official mobile application?
Yes, the official AIB Mobile Banking app is available.
On which platforms is the application available?
Available on iOS (Apple App Store) and Android (Google Play Store).
What functions are available in the mobile application?
Account management, payments, transfers, card controls, and alerts.
Does functionality differ from the web version?
The app offers most key features; some advanced features may be web-exclusive.
Is Touch ID/Face ID supported?
Yes, biometric authentication is supported in the mobile app.
Can the application work offline?
Limited offline functionality; most features require internet connection.
Are there push notifications about operations?
Push notifications for transactions and account activity are available.
Is dark theme supported?
Dark mode is supported in recent versions of the mobile app.
How often is the mobile application updated?
The app receives updates regularly, typically monthly or as needed.
Are there beta versions of the application?
Limited beta testing programs may exist but are not publicly promoted.
Is the web interface of the service convenient?
The web interface is designed for ease of use with intuitive navigation.
Is responsive design supported?
The web platform is mobile-responsive for different device types.
In which languages is the interface available?
Interface is primarily in English; limited availability of Irish language options.
Is there a night mode for the website?
A night/dark mode for the website is not confirmed publicly.
Are hotkeys supported?
Hotkeys support is not commonly provided on banking websites.
Can data be exported?
Transaction data export to formats like PDF or CSV is typically available.
Is there an API for developers?
Public APIs for developers are not commonly available for retail customers.
Is integration with other services supported?
Integration with other financial apps may occur through open banking.
How often is the web interface updated?
The web platform undergoes periodic updates, at least annually.
Are there virtual cards in the service?
Virtual card issuance is generally not provided for standard AIB accounts.
Can disposable cards be created?
Disposable or temporary cards are not a standard offering.
Is multi-currency account functionality supported?
Multi-currency accounts are offered primarily for business clients.
Are there investment products?
AIB offers investment products including savings, mutual funds, and pensions.
Can interest be earned on balance?
Interest-earning account options are available depending on account type.
Are there credit products?
Credit cards, personal loans, and mortgages are offered by AIB.
Is P2P trading supported?
Peer-to-peer trading is not part of the standard payment service.
Can cryptocurrencies be bought/sold?
AIB does not provide direct cryptocurrency trading services.
Is there acquiring for business?
Merchant acquiring and payment processing services are offered to businesses.
Are mass payouts supported?
Bulk payment and payroll functionality are available for corporate accounts.
Is there a loyalty program in the service?
No specific loyalty program is noted for payment services.
How are bonus points earned?
Not generally applicable to AIB payment services.
Is there cashback for operations?
Cashback is generally linked to credit cards rather than payment services.
Are there referral programs?
No widely advertised referral program is available.
What privileges do VIP clients have?
VIP clients benefit from personal relationship managers and enhanced limits.
Are there seasonal promotions and offers?
Seasonal promotions are more common on credit products than payment services.
Can premium status be obtained?
Premium account upgrades are available through AIB’s relationship banking.
Are there partner discounts?
Some partner offers may be available to customers.
Are there corporate loyalty programs?
Corporate clients may have access to tailored loyalty or partner programs.
Does the service allow operations with online casinos?
Payment restrictions apply; gambling-related transactions may be limited by regulation.
Are there restrictions on gambling transactions?
Yes, regulatory and internal policies restrict gambling transactions.
Can accounts be blocked for casino play?
Accounts may be blocked or restricted if gambling transactions breach terms.
How does the service view gambling?
AIB complies with regulatory requirements regarding gambling and money laundering controls.
Are there special conditions for gambling?
Customers may be subject to additional monitoring for gambling-related payments.
Are casino transactions tracked?
Yes, suspicious monitoring includes gambling-related transaction tracking.
Can operations with gambling sites be hidden?
Transactions are recorded according to regulatory requirements; privacy in such transactions is limited.
Are there notifications about gambling expenses?
Alerts may be set by customers or monitored for responsible banking.
Are there special fees for gambling operations?
Gambling transactions may incur standard payment fees; no specific extra fees disclosed.
Can limits be set on gambling?
Customers can request spending limits or blocks on gambling expenses.
Is there a self-exclusion function?
Self-exclusion and responsible banking support are available through AIB and affiliated organizations.
Can access to gambling sites be restricted?
Customers may use banking controls to block gambling-related transactions.
Is gambling expense control supported?
Some tools exist for budgeting and limiting gambling expenses.
Are there notifications about limit exceedance?
Customer alerts are available for transaction limits.
Can operations with casinos be blocked?
Blocking casino transactions is possible upon customer request or compliance review.
Is there gambling expense statistics?
Analytics may be available via account statements or banking apps.
Is a "cooling-off period" supported?
Responsible banking includes cooling-off and self-exclusion assistance programs.
Can help be obtained for gambling addiction?
Yes, AIB provides support information and referrals to problem gambling services.
Is there partnership with player assistance organizations?
AIB collaborates with Irish gambling addiction support organizations.
How to set up gambling expense notifications?
Notifications may be set up through internet banking or by contacting customer support.
Which online casinos accept this payment method?
Specific casino acceptance varies; generally, credit/debit cards issued by AIB are accepted.
Are there exclusive partnerships with specific casinos?
No publicly known exclusive casino partnerships exist.
Do conditions differ when used in different casinos?
Terms depend on casino policies rather than AIB conditions.
Are there special bonuses for using this method in casinos?
No special bonuses from AIB for casino payments.
Can the method be used for both deposits and withdrawals in casinos?
Commonly used for deposits; withdrawal support depends on casino arrangements.
Are there geographic restrictions for casino usage?
Casino payment usage follows country and regulatory restrictions.
How do casino operators typically process transactions from this method?
Casino operators process card payments via standard acquiring services.
Are there typical processing times when used with casinos?
Casino deposit transactions are usually immediate; withdrawals vary by operator.
Do casinos usually charge additional fees for this method?
Casinos may charge fees independently; AIB does not set these fees.
Are there any known compatibility issues with major casino platforms?
No known broad compatibility issues with major platforms for card payments via AIB.