What is the official website of the payment service?
https://alat.ng
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Where can I find the customer support contacts?
Customer support contacts are located on the "Contact Us" page of the official Alat website and in the mobile app.
What is the hotline phone number?
+234-700-225-5662
Is there a toll-free support number?
No dedicated toll-free number is listed for Alat by Wema at present.
What is the email address for technical support?
Are there separate emails for different types of inquiries?
Specific email addresses for various inquiries may be found on the website or app but main support is at [email protected].
Where can I find the online chat support?
Online chat support is available through the official Alat mobile app and via the website during business hours.
Does the chat support work 24/7?
Chat support is generally available during standard Nigerian business hours, not 24/7.
Is there support through messengers (Telegram, WhatsApp)?
Alat by Wema provides support via WhatsApp at +234-903-000-3700.
What are the support working hours?
Support typically operates from 8:00am to 5:00pm WAT, Monday to Friday.
Does support work on weekends and holidays?
Support may be limited on weekends and holidays; responses are primarily during business days.
Are there regional offices for in-person visits?
Physical visits can be made to Wema Bank branches nationwide for Alat-related inquiries.
Where are the physical offices located?
Wema Bank branches across Nigeria serve Alat customers; main office is at 54 Marina, Lagos, Nigeria.
Can I schedule a personal meeting?
Personal meetings can be scheduled by contacting customer support or visiting a Wema Bank branch.
Are there representatives in different countries?
Alat by Wema focuses on Nigeria, and does not list representatives in other countries.
In which languages is support available?
Support is primarily available in English.
How quickly does support respond to requests?
Email/support requests are usually addressed within 24-72 hours for standard inquiries.
Is there a priority system for VIP clients?
Priority support is generally available for premium banking clients; details depend on customer segment.
Can I request a callback?
Callback requests can be submitted via the app or customer support channels; response within standard business hours.
When was the payment service founded?
Alat by Wema was launched in May 2017.
Who is the founder and owner of the service?
Developed and owned by Wema Bank Plc, led by executive management.
In which country is the company registered?
Nigeria
What is the development history of the payment service?
Alat launched in 2017 as Nigeria’s first fully digital bank, expanding features since inception including debit cards, bill payments, and savings products.
Have there been major updates or rebranding?
Alat has seen updates such as improved UX, rewards, new savings products, but no major rebranding since launch.
Who sits on the company's board of directors?
Alat is governed by Wema Bank’s board, led by CEO Moruf Oseni; full roster is on Wema Bank’s corporate site.
Are there investors or partners in the service?
Wema Bank is a publicly traded company with institutional and retail investors; Alat partners with payment processors and billers.
Does the company participate in stock trading?
Wema Bank Plc is listed on the Nigerian Stock Exchange.
What is the company's market capitalization?
Market capitalization information is available on the Nigerian Stock Exchange for Wema Bank Plc.
Are there subsidiary companies or branches?
Wema Bank Plc operates numerous branches in Nigeria; Alat is a business unit within Wema Bank.
What licenses does the payment service have?
Licensed by the Central Bank of Nigeria as part of Wema Bank’s banking licenses.
In which jurisdictions does the service operate officially?
Alat by Wema operates officially within Nigeria.
Are there licenses for cryptocurrency operations?
Alat by Wema does not currently offer cryptocurrency operations or hold crypto-specific licenses.
Does the service comply with AML/KYC requirements?
Yes, complies fully with CBN standards for anti-money laundering and know your customer policies.
Are there security certificates (PCI DSS, etc.)?
Alat and parent Wema Bank implement PCI DSS and security standards required for payment processors in Nigeria.
Has the service undergone security audits?
Regular security audits are conducted in line with banking regulatory mandates.
Is there insurance for client funds?
Clients’ deposits are insured by the Nigeria Deposit Insurance Corporation (NDIC) per Nigerian banking standards.
Which international standards does it comply with?
Complies with CBN, NDIC, PCI DSS, ISO27001 cybersecurity standards.
Have there been any regulatory fines or violations?
No widely reported major regulatory violations or fines for Alat by Wema.
Where can I find real reviews about the service?
Reviews are available on Google Play, Apple App Store, Trustpilot, and forums like Nairaland.
What are the main user complaints?
Users often report app glitches, delays in transaction processing, and customer support response times.
What do users most often praise the service for?
Users praise convenience, swift digital account opening, and innovative savings products.
Are there issues with fund withdrawals?
Some users report occasional delays or difficulties with withdrawals, similar to standard banking systems.
Is the interface convenient according to users?
The interface is generally reviewed as modern and user-friendly with minor complaints about occasional app bugs.
Are clients satisfied with transaction speed?
Transaction speed is typically rated favorably except during peak problems or system maintenance.
Do users recommend this service?
Many users recommend Alat for easy banking; referral programs foster recommendations.
How do experts assess the service's reliability?
Experts note compliance, reliability, and innovation, but recommend continued investment in infrastructure.
Are there industry awards and recognitions?
Alat by Wema has won several awards for digital innovation, including Best Digital Bank Nigeria.
Does the service participate in payment system rankings?
Frequently included in top Nigerian digital bank rankings.
Are there recommendations from financial regulators?
Central Bank of Nigeria frequently highlights Alat among digital transformation leaders.
What reputation does the service have among partners?
Positive reputation with billers, payment processors, and merchants for efficiency and reliability.
How do they evaluate solution innovation?
Considered one of Nigeria’s most innovative digital banking solutions.
Are there quality service certificates?
Parent Wema Bank holds several quality management and service certificates such as ISO standards.
Does the company participate in industry conferences?
Alat and Wema Bank representatives speak at fintech events and digital banking panels.
How does the service position itself in the market?
Alat positions itself as Nigeria’s leading fully digital bank focused on convenience, speed, and innovation.
Which fiat currencies does the service support?
Nigerian Naira (NGN)
Are cryptocurrencies supported? Which ones specifically?
Cryptocurrencies are not currently supported by Alat by Wema.
Is there a proprietary cryptocurrency or token?
No proprietary token or cryptocurrency is available.
Can currencies be converted within the service?
Currency conversion within the app is not supported; all transactions are denominated in Naira.
What exchange rates are used for conversion?
Currency conversion is not available within the service.
How often are exchange rates updated?
No internal FX conversion functions; exchange rates not applicable.
Are stablecoins supported?
Stablecoins are not supported.
Can exotic currencies be handled?
Only Nigerian Naira is transacted.
Are there currency restrictions in different countries?
Service is designed for NGN transactions within Nigeria; international restrictions apply.
What types of transfers does the service support?
Supports fund transfers to other banks, bill payments, card payments, and internal transfers.
Can transfers be made between service users?
Yes, peer-to-peer transfers are supported within Alat.
Are transfers to bank cards supported?
Transfers can be made to Wema Bank-issued debit cards and other Nigerian bank cards.
Can money be transferred to bank accounts?
Yes, funds can be sent to Nigerian bank accounts.
Is bill payment available?
Utility and service bill payments are supported in-app.
Are recurring payments supported?
Recurring bill payments and scheduled transfers are supported.
Can automatic transfers be set up?
Automatic periodic transfers can be scheduled.
Is payment scheduling available?
Payment scheduling is available via app functionality.
Are group payments supported?
Group payment/splitting features are not widely implemented; features focus on individual transactions.
Can payment links be created?
Payment/request links can be generated for peer requests within the app.
What are the minimum transaction amounts in the service?
Minimum transaction values typically start at NGN100; varies by operation.
What are the maximum amounts that can be transferred?
Maximum transfer amounts depend on account type, KYC tier, and regulatory caps; ranges between NGN500,000-NGN1,000,000 daily for individuals.
Are there daily limits on operations?
Daily transaction limits apply and vary by user verification and account type.
What monthly and annual limits are in effect?
Monthly and annual transaction volumes are capped according to CBN regulations and account classification.
Can limits be increased? How?
Limits may be raised by completing enhanced verification and contacting customer support.
Do limits differ for verified users?
Verified users have higher transaction limits than basic users per CBN regulations.
Are there restrictions for new accounts?
New accounts may have lower limits and restricted access until basic verification is completed.
Do special limits apply in different countries?
Jurisdictional operation only within Nigeria; all users subject to Nigerian limits.
Can operations be temporarily blocked?
Account operations can be temporarily restricted for security, compliance, or user-requested reasons.
Are there limits on the number of daily operations?
Maximum number of daily transactions is defined by account tier and risk controls.
What are the minimum amounts for account funding?
Minimum account funding typically starts at NGN100; may vary by method.
What methods of funding are supported?
Funding methods include bank transfers, debit/ATM card payments, and pay-in at Wema branches.
Are there fees for funding?
Card funding may incur nominal fees; details are outlined in the fee schedule.
What are the minimum funding amounts?
Minimum funding amounts start from NGN100 depending on funding channel.
How quickly are funds credited when funding?
Funds are usually credited instantly or within minutes for most methods.
How can money be withdrawn from the system?
Money can be withdrawn to linked bank accounts, cards, or at agent/branch locations.
Are there fees for fund withdrawal?
Withdrawal fees are applicable as per published tariff schedule; varies by method.
How long does withdrawal take?
Standard withdrawals to Nigerian banks are processed within a few minutes to several hours.
What withdrawal limits are set?
Withdrawal limits mirror transfer limits; capped by account verification and regulatory rules.
How quickly are funds credited when funding with a card?
Card deposits are typically credited instantly or within minutes.
How long does a bank transfer take?
Bank transfers within Nigeria are usually completed within minutes, up to a few hours.
How quickly do cryptocurrency transfers arrive?
Cryptocurrencies are not supported in Alat by Wema.
Are transfers between users instant?
All internal Alat transfers between users are processed instantly.
Are there delays when funding on weekends?
Card and electronic funding are generally processed on weekends, with possible delays.
Do holidays affect funding speed?
Funding via bank transfer may be delayed on public holidays; card payments often remain instant.
Can crediting be accelerated for a fee?
No express deposit options are listed; all funding is processed as quickly as possible.
What determines the speed of funding processing?
Processing speed is determined by payment method, banking network load, and verification status.
Are there notifications about funding status?
Users receive instant notifications via SMS, email, or push when funds are credited.
What to do if funding takes too long?
If funding is delayed, contact customer support with transaction reference for resolution.
How quickly are withdrawal requests processed?
Withdrawal requests are processed within minutes to a few hours.
How long does card withdrawal take?
Card withdrawals generally occur within minutes, subject to banking network status.
How quickly do bank transfers arrive?
Bank transfers are usually completed within minutes to a few hours.
Are cryptocurrency withdrawals instant?
Cryptocurrency withdrawals are not applicable; service does not support crypto.
Are there withdrawal delays on weekends?
Some withdrawal methods may experience delays on weekends due to interbank schedules.
Do holidays affect withdrawal speed?
Public holidays may result in slower withdrawal processing, especially for bank transfers.
Can withdrawal be accelerated for an additional fee?
No express withdrawal service or fee is published.
What determines withdrawal processing time?
Method, time of day, banking network, and verification status affect withdrawal speed.
Are there notifications about withdrawal status?
Withdrawal status notifications are sent via app, email, or SMS.
Can a withdrawal request be canceled?
Withdrawal requests can sometimes be canceled if not processed; contact support promptly.
How to register with the payment service?
Registration is via Alat mobile app or website with KYC information and phone verification.
What data is needed to create an account?
Name, phone number, email, address, and BVN are required; further details needed for higher account tiers.
Can registration be done without email?
Email is generally required for account setup, but mobile registration options may be available.
Is phone confirmation required during registration?
Yes, phone number verification via code is standard during Alat registration.
Can a corporate account be created?
Business/corporate accounts can be created through customized onboarding; contact Wema Bank for specifics.
Is it required to provide real data?
Real and verifiable information is mandatory per banking regulations.
Are there country restrictions for registration?
Only residents or citizens of Nigeria are eligible to register.
How long does account activation take?
Activation is generally instant upon completion of initial registration.
What verification levels exist?
Multiple verification levels exist: basic, full (with BVN/documents), each unlocking more features and higher limits.
What documents are required for basic verification?
Basic verification may require BVN, valid phone number, and NIN (National ID Number).
Are documents needed for full verification?
Full verification needs identification documents such as national ID, passport, or driver's license.
Are digital copies of documents accepted?
Digital copies (photos/scans) of IDs and proof of address are accepted.
How long does the verification procedure take?
Verification is usually completed within 24-72 hours.
Can the service be used without verification?
Some basic functionality is available, but most features require at least basic verification.
What restrictions apply to unverified users?
Lower transaction limits, restricted functionality, and inability to withdraw funds beyond minimal limits.
Is address confirmation required?
Address confirmation is needed for full verification.
Is a selfie with documents required?
Photo verification/selfie with ID may be requested for higher-tier verification.
How often do documents need to be updated?
Documents are updated as per expiry or regulatory requirement changes; periodic refreshes may be requested.
What encryption technologies does the service use?
Utilizes SSL/TLS encryption, secure APIs, and PCI DSS for data protection.
Is two-factor authentication supported?
2FA is supported via SMS/OTP for login and transactions.
Are there SMS confirmations for operations?
Transactions are confirmed via SMS OTP.
Is biometric authentication supported?
Mobile app supports fingerprint and Face ID biometric access.
Is blockchain technology used?
Blockchain is not a technology employed in Alat services.
Is there a multi-level security system?
Multi-layered security protocols are in use, including device, login, and transaction step protections.
How is user personal data protected?
AES encryption, secure storage, restricted access, and privacy compliance protocols are employed.
Is cold storage used for cryptocurrencies?
Not applicable; Alat does not support cryptocurrency operations.
Is there DDoS attack protection?
DDoS mitigation strategies are employed per banking industry standards.
Are regular security audits conducted?
Security is audited periodically to meet CBN and NDIC standards.
What anti-phishing protection measures are provided?
Educational anti-phishing information and transaction verification prompts are included.
Is there a suspicious activity detection system?
AI-powered fraud monitoring and transaction analytics systems are deployed.
How does the service combat money laundering?
AML procedures include transaction monitoring, KYC, and regulatory reporting.
Is there blocking of suspicious accounts?
Accounts flagged for suspicious activity may be restricted or blocked pending review.
What to do when fraud is detected?
Report fraud immediately to customer support; investigations and possible restitution are initiated.
How to report suspicious activity?
Use the app, website contact form, email, or phone to report suspicious activity directly to the fraud team.
Is there compensation for damage from fraudsters?
Compensation depends on investigation outcome; NDIC insures deposits up to legal limits.
What user rights exist for disputed transactions?
Dispute resolution follows CBN guidelines; users can formally appeal and request investigation.
How to dispute account blocking?
Account blocking disputes are handled via customer support, requiring identification and relevant documentation.
Is there insurance against cyber attacks?
Deposit insurance covers losses from breach, but specific cyber insurance details are not publicly published.
What fees does the service charge for transfers?
Transfer fees range from NGN10-NGN50 for most domestic transactions; varies by amount and method.
Are there fees for account funding?
Funding by card may incur fees; bank transfers are usually free.
Are fees charged for fund withdrawal?
Withdrawal fees depend on method; typically around NGN35-NGN50 for ATM or bank transfers.
Are there fees for currency conversion?
No currency conversion fees applicable.
Are there fees for account inactivity?
No inactivity fees are standard for Alat by Wema digital accounts.
Are there account maintenance fees?
Account maintenance fees are not commonly charged to consumer accounts.
Are fees charged for operation cancellation?
Standard policies do not impose cancellation fees for most transaction types.
Are there fees for expedited operations?
No published expedited operation fees; all transactions are processed with standard priority.
Are there hidden fees?
Fee schedules are published and transparent; users are advised to review them before transactions.
How are fees calculated for large amounts?
Fees for large transactions may be fixed or percentage-based according to published tariffs.
Are there different tariff plans in the service?
Fee tariffs depend on account type and transaction type; corporate and premium tiers may have different pricing.
What advantages does VIP status provide?
VIP or premium users may benefit from higher limits, priority support, and exclusive offers.
How to get preferential conditions?
Complete verification, maintain high transaction volumes, or enroll in premium plans to receive preferential conditions.
Are there free operations per month?
Some free transfers may be included monthly for verified users; check published details for account type.
Are there discounts for active users?
Loyalty and activity-based discounts may be offered on transaction fees or partner services.
Are there corporate tariffs?
Business and corporate accounts are available with customized tariffs; inquire with Wema Bank directly.
Can individual conditions be obtained?
Personalized pricing can be negotiated for high-volume or corporate clients.
Do promotional codes work for fee reduction?
Periodic promotional codes may reduce fees; enter codes during transaction as applicable.
Are there cashback programs?
Cashback is sometimes offered for specific transactions, bill payments, and promotional campaigns.
Are there discounts for transaction volumes?
Bulk or high-volume clients may receive discount rates upon negotiation.
Is there an official mobile application?
Yes, Alat by Wema has an official mobile app.
On which platforms is the application available?
Available on Android and iOS platforms.
What functions are available in the mobile application?
Account opening, transfers, bill payment, savings, card management, support, and notifications.
Does functionality differ from the web version?
Mobile and web versions have similar core features with platform-specific optimizations.
Is Touch ID/Face ID supported?
Mobile app supports Touch ID and Face ID for compatible devices.
Can the application work offline?
The application requires an internet connection for most operations; limited offline features for notifications only.
Are there push notifications about operations?
Push notifications alert users to incoming funds, payments, bill reminders, and security alerts.
Is dark theme supported?
Dark mode is supported in the Alat mobile app for Android and iOS.
How often is the mobile application updated?
Updates are rolled out periodically; typically every 1-2 months for new features and bug fixes.
Are there beta versions of the application?
Beta access or early versions may be available through app stores during feature testing.
Is the web interface of the service convenient?
The web interface features a streamlined, modern design focused on usability.
Is responsive design supported?
Yes, the web app supports responsive, mobile-friendly access.
In which languages is the interface available?
English is the primary language of the interface.
Is there a night mode for the website?
Night/dark mode is available on the Alat web platform.
Are hotkeys supported?
Hotkey support is not documented; standard web navigation is available.
Can data be exported?
Transaction history and statements can be exported in PDF or Excel format.
Is there an API for developers?
API access for business integration is available; documentation upon request.
Is integration with other services supported?
Third-party integrations with billers, payment processors, and select business platforms are supported.
How often is the web interface updated?
Web platform is updated regularly; feature releases every 1-3 months.
Are there virtual cards in the service?
Virtual debit cards are available for online transactions.
Can disposable cards be created?
Disposable/temporary virtual cards are issued for select payment or security uses.
Is multi-currency account functionality supported?
Only Nigerian Naira accounts are supported.
Are there investment products?
Savings and goal-based investment tools are integrated within Alat.
Can interest be earned on balance?
Tiered interest is earned on savings accounts and goal funds.
Are there credit products?
Personal loans and credit offers are available for eligible customers.
Is P2P trading supported?
P2P trading functionality is not present; all transactions are direct banking.
Can cryptocurrencies be bought/sold?
Cryptocurrency purchase/sale is currently not available.
Is there acquiring for business?
Business account merchants can access payment acquiring and POS services.
Are mass payouts supported?
Bulk payment solutions are available for business clients.
Is there a loyalty program in the service?
Loyalty and rewards programs are available, particularly for savings and bill payments.
How are bonus points earned?
Points are earned primarily through activity such as bill payments and savings milestones.
Is there cashback for operations?
Cashback rewards are given for eligible transactions and promotional activities.
Are there referral programs?
Users can participate in referral programs and earn bonuses for inviting new customers.
What privileges do VIP clients have?
VIP clients benefit from increased limits, exclusive offers, and priority support.
Are there seasonal promotions and offers?
Seasonal campaigns and limited-time promotions are run periodically.
Can premium status be obtained?
Premium account status can be obtained via eligibility or subscription.
Are there partner discounts?
Partner merchant discounts are occasionally offered for Alat users.
Are there corporate loyalty programs?
Corporate clients may enroll in tailored loyalty programs.
Does the service allow operations with online casinos?
Payments to online casinos are generally not promoted or supported per Nigerian banking laws.
Are there restrictions on gambling transactions?
Regulatory restrictions apply; gambling-related transfers may be blocked or flagged.
Can accounts be blocked for casino play?
Accounts may be blocked if suspected of violating gambling transaction rules.
How does the service view gambling?
Alat by Wema adheres to regulatory guidance, generally restricting gambling-related transactions.
Are there special conditions for gambling?
Special conditions for gambling are not documented; transactions may be flagged for compliance review.
Are casino transactions tracked?
Casino transactions are monitored per AML and compliance requirements.
Can operations with gambling sites be hidden?
Transactions cannot be hidden; all are logged for compliance and reporting.
Are there notifications about gambling expenses?
Notifications for gambling-related expenses may be provided, as with other transactions.
Are there special fees for gambling operations?
No documented special fees for gambling operations; transactions may be rejected according to policies.
Can limits be set on gambling?
Spending controls are user-configurable; direct gambling limit features are not specified.
Is there a self-exclusion function?
Self-exclusion from account or specific transactions may be enacted by user request for responsible banking.
Can access to gambling sites be restricted?
Access restriction can be requested; automated blocking mechanisms may exist.
Is gambling expense control supported?
Expense-tracking tools are available; direct gambling analytics may not be core feature.
Are there notifications about limit exceedance?
Alerts are sent if transaction or account limits are exceeded.
Can operations with casinos be blocked?
Casino-related transactions may be blocked per compliance checks.
Is there gambling expense statistics?
General expense analytics are provided; categorization for gambling may not be explicitly labeled.
Is a "cooling-off period" supported?
Cooling-off and account restriction requests can be made for responsible banking needs.
Can help be obtained for gambling addiction?
Support and referral to third-party organizations is available by request; limited in-app resources.
Is there partnership with player assistance organizations?
No documented partnerships with gambling addiction organizations at present.
How to set up gambling expense notifications?
Set transaction or category notifications in app; contact support for help with configuration.
Which online casinos accept this payment method?
No official documentation on casino acceptance; not positioned for online casino payments.
Are there exclusive partnerships with specific casinos?
No partnerships with casinos are listed.
Do conditions differ when used in different casinos?
Not applicable; service is not targeted at casino or gambling merchants.
Are there special bonuses for using this method in casinos?
No special casino bonuses are offered.
Can the method be used for both deposits and withdrawals in casinos?
Service is not enabled for casino deposit/withdrawal transactions.
Are there geographic restrictions for casino usage?
Casino transactions are generally blocked as per national banking controls.
How do casino operators typically process transactions from this method?
Casino processing procedures are not documented; usage is restricted.
Are there typical processing times when used with casinos?
Not applicable; casino transactions are not generally supported.
Do casinos usually charge additional fees for this method?
No typical information, as usage is not supported.
Are there any known compatibility issues with major casino platforms?
Service is not geared for use with major online casino platforms.