What is the official website of the payment service?
https://www.anpost.com/Money
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Where can I find the customer support contacts?
Customer support contacts are available on the An Post Money Help & Support page at https://www.anpost.com/Money/Help-Support/Contact
What is the hotline phone number?
For Current Accounts from Ireland: 01 705 8000
Is there a toll-free support number?
Yes, for Emergencies / Lost or Stolen Cards: 1800 267 678
What is the email address for technical support?
Are there separate emails for different types of inquiries?
Yes, e.g. [email protected] for foreign exchange, [email protected] for general support
Where can I find the online chat support?
Online chat is available on the An Post website Help & Support Hub
Does the chat support work 24/7?
No, chat support generally operates 9am-5pm Monday to Friday, 9am-2pm on Saturdays
Is there support through messengers (Telegram, WhatsApp)?
WhatsApp support is available Monday-Friday 9am-5pm for mails and parcels enquiries, no confirmed info for payments
What are the support working hours?
Customer service hours are Monday to Friday 9am to 6pm; emergencies 24/7
Does support work on weekends and holidays?
Regular customer support does not operate weekends; emergency support operates 24/7
Are there regional offices for in-person visits?
Yes, An Post has over 900 branches nationwide in Ireland offering in-person banking services
Where are the physical offices located?
Main registered office is General Post Office, O’Connell Street Lower, Dublin 1; multiple post office branches countrywide
Can I schedule a personal meeting?
Personal meetings are typically arranged via branch visits or customer service contact; no specific online scheduling found
Are there representatives in different countries?
No information indicating representatives outside Ireland; primarily Ireland-focused service
In which languages is support available?
Support is provided in English
How quickly does support respond to requests?
Phone support usually immediate during working hours; email responses can take up to 1-2 business days
Is there a priority system for VIP clients?
No public information about VIP or priority support systems
Can I request a callback?
Callback requests are not specifically mentioned; customers generally contact directly via phone or email
When was the payment service founded?
An Post Money was launched by An Post with financial services evolving in recent years; exact founding date of payment service unconfirmed
Who is the founder and owner of the service?
Owned by An Post, the national postal service of Ireland
In which country is the company registered?
Ireland
What is the development history of the payment service?
Developed as part of An Post's expansion into financial services offering current accounts, loans, foreign exchange, and credit cards regulated by Central Bank of Ireland
Have there been major updates or rebranding?
The service has seen updates including the introduction of the An Post Money app and digital banking services; no major rebranding noted
Who sits on the company's board of directors?
Specific board members for An Post Money are not public; An Post board oversees financial service activities
Are there investors or partners in the service?
Partnered with Bankinter S.A. (Avant Money) for loans and credit cards provision via credit intermediary role
Does the company participate in stock trading?
An Post is a state-owned designated activity company, not publicly traded
What is the company's market capitalization?
Not publicly listed; market capitalization data unavailable
Are there subsidiary companies or branches?
An Post Money operates as part of An Post with no separate subsidiaries disclosed
What licenses does the payment service have?
Authorized under Postal and Telecommunications Services Act 1983 (Section 67), regulated by the Central Bank of Ireland
In which jurisdictions does the service operate officially?
Officially operates in Ireland
Are there licenses for cryptocurrency operations?
No evidence of cryptocurrency-specific licenses
Does the service comply with AML/KYC requirements?
Yes, complies with AML/KYC regulations under Central Bank of Ireland supervision
Are there security certificates (PCI DSS, etc.)?
Uses Mastercard certified currency cards and secure online authentication methods including One-Time Passcodes
Has the service undergone security audits?
Security audits are generally required by regulator; no specific public audit reports found
Is there insurance for client funds?
Funds are held in segregated client accounts but not covered by Deposit Guarantee Scheme in Ireland
Which international standards does it comply with?
Complies with EU financial regulations and Central Bank of Ireland standards
Have there been any regulatory fines or violations?
No public record of regulatory fines or violations
Where can I find real reviews about the service?
Banking reviews platforms in Ireland, financial service consumer sites, and app store user reviews for the An Post Money app
What are the main user complaints?
Some users report transaction fees and limited product range compared to traditional banks
What do users most often praise the service for?
Strong customer service, ease of in-person branch access, and integration with digital wallets like Apple Pay and Google Pay
Are there issues with fund withdrawals?
No widespread reports of withdrawal problems
Is the interface convenient according to users?
The An Post Money app and web interface are rated user-friendly with budgeting tools and money management features
Are clients satisfied with transaction speed?
Transactions are processed promptly, with no significant delays reported
Do users recommend this service?
Many users recommend An Post Money for its combined digital and physical banking model
How do experts assess the service's reliability?
Experts view it as a trustworthy service backed by Ireland’s national postal service and regulated by the Central Bank of Ireland
Are there industry awards and recognitions?
Won Bonker’s 2025 award for customer service in current accounts
Does the service participate in payment system rankings?
Participates in Irish financial services evaluations, recognized for customer service excellence
Are there recommendations from financial regulators?
Monitored and regulated by Central Bank of Ireland with ongoing compliance oversight
What reputation does the service have among partners?
Known to be a reliable partner, especially in collaboration with Bankinter S.A. for loan and credit services
How do they evaluate solution innovation?
Recognized for integrating digital wallets and financial management tools innovatively in Irish market
Are there quality service certificates?
Holds required regulatory certifications for payment service providers in Ireland
Does the company participate in industry conferences?
No specific details found about conference participation
How does the service position itself in the market?
Positions as Ireland’s community-connected digital and physical payment and banking services provider
Which fiat currencies does the service support?
Supports Euro (EUR)
Are cryptocurrencies supported? Which ones specifically?
No cryptocurrency support offered
Can currencies be converted within the service?
Foreign exchange service available for certain currencies at selected post offices
What exchange rates are used for conversion?
Rates depend on market rates; 0% commission on foreign currency purchases with transaction fees applied
How often are exchange rates updated?
Rates updated regularly, aligned with market movements
Can exotic currencies be handled?
Limited to commonly traded foreign currencies at selected locations
Are there currency restrictions in different countries?
Foreign exchange services limited to Ireland locations
What types of transfers does the service support?
Supports bank transfers, card payments, digital wallet payments
Can transfers be made between service users?
Yes, between An Post Money account users
Are transfers to bank cards supported?
Yes, cards linked to current accounts and credit cards supported
Is bill payment available?
Yes, bill payment facilities available via app and online
Are group payments supported?
Not explicitly stated
Can payment links be created?
No information found
What are the minimum transaction amounts in the service?
Not publicly specified; typically governed by bank and card network rules
What are the maximum amounts that can be transferred?
Limits apply based on account type and verification
Are there daily limits on operations?
Yes, standard daily transaction limits apply
What monthly and annual limits are in effect?
Subject to regulatory and internal limits
Can limits be increased? How?
Limits may be increased through verification procedures and customer requests
Do limits differ for verified users?
Yes, verified users generally have higher limits
Are there restrictions for new accounts?
Yes, new accounts may have initial limits until verified
Do special limits apply in different countries?
Service is Ireland-focused; geographic limits apply accordingly
Can operations be temporarily blocked?
Yes, for security or compliance reasons
What are the minimum amounts for account funding?
Not explicitly stated
What methods of funding are supported?
Bank transfer, card funding, in-branch cash deposits
Are there fees for funding?
Generally no fees for standard funding methods
What are the minimum funding amounts?
Not publicly disclosed
How quickly are funds credited when funding?
Typically instant or same day banking hours
How can money be withdrawn from the system?
ATM, bank transfer, branch cash withdrawal
Are there fees for fund withdrawal?
Withdrawal fees may apply depending on method and amount
How long does withdrawal take?
Typically same day or 1-2 business days for bank transfers
What withdrawal limits are set?
Limits depend on account type and status
How quickly are funds credited when funding with a card?
Usually immediate or within minutes
How long does a bank transfer take?
1-2 business days depending on banks involved
How quickly do cryptocurrency transfers arrive?
Not applicable
Are transfers between users instant?
Internal transfers are generally instant
Are there delays when funding on weekends?
Possible delays for bank processing
Do holidays affect funding speed?
Yes, holidays may delay funding and withdrawals
Can crediting be accelerated for a fee?
No specific express service mentioned
What determines the speed of funding processing?
Bank processing times and customer verification
Are there notifications about funding status?
Yes, notifications via app and email
What to do if funding takes too long?
Contact customer support to investigate delays
How quickly are withdrawal requests processed?
Usually 1-2 business days
How long does card withdrawal take?
Instant at ATMs
How quickly do bank transfers arrive?
1-2 business days
Are cryptocurrency withdrawals instant?
Not applicable
Are there withdrawal delays on weekends?
Yes, bank delays possible
Can withdrawal be accelerated for an additional fee?
No information available
What determines withdrawal processing time?
Banking partner processing and verification
Are there notifications about withdrawal status?
Yes, via app and SMS/email
Can a withdrawal request be canceled?
Usually only before processing starts; contact support
How to register with the payment service?
Register online via the app or post office branch
What data is needed to create an account?
Name, address, date of birth, proof of identity, contact details
Can registration be done without email?
Email is typically required for registration
Is phone confirmation required during registration?
Phone verification is generally required
Are there age restrictions for registration?
Minimum age is 18 years
Can a corporate account be created?
No information on business accounts; service focused on individuals
Is it required to provide real data?
Yes, real identity verification is mandatory
Are there country restrictions for registration?
Only residents of Ireland can register
How long does account activation take?
Usually within 1-2 business days after verification
What verification levels exist?
Basic and enhanced verification levels
What documents are required for basic verification?
Government issued ID and proof of address
Are documents needed for full verification?
Yes, additional identity and address confirmation documents
Are digital copies of documents accepted?
Yes, digital uploads are accepted
How long does the verification procedure take?
Typically 1-2 business days
Can the service be used without verification?
Limited functionality until verification is completed
What restrictions apply to unverified users?
Lower transaction limits and restricted account features
Is a selfie with documents required?
May be required for identity verification
How often do documents need to be updated?
Annually or as requested by regulator
What encryption technologies does the service use?
Industry standard encryption such as SSL/TLS
Is two-factor authentication supported?
Yes, supported and recommended
Are there SMS confirmations for operations?
Yes, for authentication and transaction confirmation
Is biometric authentication supported?
Supported in mobile apps with device biometric capabilities
Is blockchain technology used?
No evidence blockchain is used in service operations
Is there a multi-level security system?
Yes, multi-layered security controls in place
How is user personal data protected?
Personal data is protected in accordance with GDPR and Irish data protection laws
Is cold storage used for cryptocurrencies?
Not applicable
Is there DDoS attack protection?
Yes, standard anti-DDoS protections are in place
Are regular security audits conducted?
Yes, as part of regulatory compliance
What anti-phishing protection measures are provided?
OTPs, secure login protocols, and user education
Is there a suspicious activity detection system?
Yes, fraud monitoring systems are used
How does the service combat money laundering?
Applies strict KYC and AML controls per regulatory standards
Is there blocking of suspicious accounts?
Yes, suspicious accounts are blocked pending investigation
What to do when fraud is detected?
Report immediately to customer service for resolution
How to report suspicious activity?
Contact customer support via phone or email
Is there compensation for damage from fraudsters?
Limited compensation depending on circumstances and policy
What user rights exist for disputed transactions?
Users can dispute transactions and request investigations
How to dispute account blocking?
Contact support and provide requested information for review
Is there insurance against cyber attacks?
General corporate insurance likely; no specific details published
What fees does the service charge for transfers?
Standard banking fees apply; detailed fees available on the website
Are there fees for account funding?
Generally no fees for standard funding methods
Are fees charged for fund withdrawal?
Fees may apply based on withdrawal method
Are there fees for currency conversion?
Yes, transaction fees apply on foreign currency purchases
Are there fees for account inactivity?
No publicly stated inactivity fees
Are there account maintenance fees?
No general maintenance fees, except certain product fees may apply
Are fees charged for operation cancellation?
Cancellations may incur fees depending on transaction type
Are there fees for expedited operations?
No express fee services publicly indicated
Are there hidden fees?
Fee structure is transparent and disclosed in terms
How are fees calculated for large amounts?
Fees may scale with transaction size per terms
Are there different tariff plans in the service?
Various account types with different fee structures exist
What advantages does VIP status provide?
No VIP program publicly available
How to get preferential conditions?
Not applicable
Are there free operations per month?
Some free transactions allowed depending on product type
Are there discounts for active users?
No specific discounts identified
Are there corporate tariffs?
No corporate tariffs found; focus on personal accounts
Can individual conditions be obtained?
Custom conditions may be discussed with customer service
Do promotional codes work for fee reduction?
No evidence of promotional codes for fee reduction
Are there cashback programs?
No cashback programs mentioned
Are there discounts for transaction volumes?
No volume-based discounts indicated
Is there an official mobile application?
Yes, the An Post Money app
On which platforms is the application available?
iOS and Android
What functions are available in the mobile application?
Account management, payments, money manager, digital wallet integration, notifications
Does functionality differ from the web version?
Mobile app offers full features with added convenience
Is Touch ID/Face ID supported?
Yes, biometric authentication supported in app
Can the application work offline?
Limited offline functions; requires internet for transactions
Is dark theme supported?
Not confirmed
How often is the mobile application updated?
Periodic updates aligning with OS and security requirements
Are there beta versions of the application?
No public beta program indicated
Is the web interface of the service convenient?
The web interface is user-friendly and accessible
In which languages is the interface available?
English
Is there a night mode for the website?
Not confirmed
Are hotkeys supported?
Not specified
Can data be exported?
Basic account data export may be possible
Is there an API for developers?
No public API available
Is integration with other services supported?
Supports integration with Apple Pay, Google Pay, Fitbit Pay
How often is the web interface updated?
Regular maintenance and updates as needed
Are there virtual cards in the service?
No information available on virtual card issuance
Is multi-currency account functionality supported?
No multi-currency accounts; single currency (Euro)
Are there investment products?
No investment products offered
Can interest be earned on balance?
No interest offered on current account balances
Are there credit products?
Offers credit cards and loans via partner Bankinter S.A.
Is there acquiring for business?
No merchant acquiring services indicated
Are mass payouts supported?
No details found
How are bonus points earned?
Not applicable
Are there referral programs?
Not mentioned
What privileges do VIP clients have?
Not applicable
Are there seasonal promotions and offers?
Not specified
Are there partner discounts?
Not publicized
Are there corporate loyalty programs?
None noted
Does the service allow operations with online casinos?
No specific policy found
Are there restrictions on gambling transactions?
Gambling transaction rules would follow national regulations
Can accounts be blocked for casino play?
Possible under terms and regulated rules
How does the service view gambling?
No official public stance found
Are there special conditions for gambling?
None publicly stated
Are casino transactions tracked?
Standard transaction monitoring likely
Can operations with gambling sites be hidden?
Not typical
Are there notifications about gambling expenses?
None reported
Are there special fees for gambling operations?
None known
Can limits be set on gambling?
Not publicly available
Is there a self-exclusion function?
Not specified
Can operations with casinos be blocked?
Potentially as part of fraud controls
Can help be obtained for gambling addiction?
No direct support via service
How to set up gambling expense notifications?
Not supported
Which online casinos accept this payment method?
No publicly available list
Do conditions differ when used in different casinos?
Not applicable
Can the method be used for both deposits and withdrawals in casinos?
No specific support
Are there geographic restrictions for casino usage?
Service limited to Ireland
How do casino operators typically process transactions from this method?
Not applicable
Are there typical processing times when used with casinos?
Not applicable
Do casinos usually charge additional fees for this method?
Not applicable
Are there any known compatibility issues with major casino platforms?
No information available