Site logo
What is the official website of the payment service?

The official website related to Anoncoin (ANC) can be found through community and developer sources, with one key website being https://anoncoin.github.io/About_Anoncoin/ which provides detailed information about Anoncoin's features and background.

Where can I find the customer support contacts?

Customer support contact information for Anoncoin is typically available on community forums such as the official BitcoinTalk threads and GitHub repositories associated with Anoncoin.

What is the hotline phone number?

There is no publicly available hotline phone number for Anoncoin as it is a decentralized cryptocurrency project without centralized customer service.

Is there a toll-free support number?

No toll-free support number is available for Anoncoin, reflecting its decentralized nature without centralized customer call centers.

What is the email address for technical support?

Specific technical support email addresses are not publicly listed; support is generally provided through community channels, forums, and developer GitHub pages.

Are there separate emails for different types of inquiries?

There is no information about separate specialized email addresses for Anoncoin inquiries; all communications occur within open community platforms.

Where can I find the online chat support?

Online chat support for Anoncoin is available through community forums like BitcoinTalk and potentially on developer channels, but no official dedicated chat platform exists.

Does the chat support work 24/7?

Since support is community-driven, availability can be irregular and likely informal, without guaranteed 24/7 coverage.

Is there support through messengers (Telegram, WhatsApp)?

No verified official messenger support via Telegram or WhatsApp is available; communication mainly occurs on cryptocurrency forums and developer platforms.

Can I contact support through social media?

Direct social media support is not available; however, discussions about Anoncoin occur in social media groups focused on privacy coins and crypto.

What are the support working hours?

No defined support working hours exist due to Anoncoin being a decentralized open-source project relying on volunteer developers and community.

Does support work on weekends and holidays?

Community support may be active during weekends and holidays, but no official customer service schedule is established.

Are there regional offices for in-person visits?

Anoncoin does not have physical offices or regional locations as it is a decentralized cryptocurrency project.

Where are the physical offices located?

There are no physical office locations associated with Anoncoin.

Can I schedule a personal meeting?

Personal meetings are not applicable as Anoncoin operates as a decentralized network without centralized representatives.

Are there representatives in different countries?

There are no official country-specific representatives for Anoncoin; governance is decentralized.

In which languages is support available?

Support and communication primarily occur in English, with some community discussions possibly in other languages depending on participants.

How quickly does support respond to requests?

Response times vary widely depending on community activity and developer availability; no guaranteed SLA exists.

Is there a priority system for VIP clients?

There is no VIP customer support or priority handling system within Anoncoin.

Can I request a callback?

Callback services are not available.

When was the payment service founded?

Anoncoin was founded and released in June 2013.

Who is the founder and owner of the service?

Anoncoin was created by a team of developers focused on internet privacy; no single owner exists since it is open source and decentralized.

In which country is the company registered?

Anoncoin is an open-source decentralized cryptocurrency project without a registered company entity.

What is the development history of the payment service?

Launched in 2013 as a fork of Litecoin source code, Anoncoin integrated I2P and Tor for anonymity, uses scrypt PoW mining, and is managed by four active developers focused on privacy.

Have there been major updates or rebranding?

The project plans to transition from PoW to Anoncash, a hard-fork aimed at technical fixes and privacy improvements, signaling evolution without formal rebranding.

Who sits on the company's board of directors?

There is no company or board as Anoncoin is decentralized; development is community-driven by a small team of active developers.

Are there investors or partners in the service?

No formal investors or corporate partners are publicly documented.

Does the company participate in stock trading?

Anoncoin is not a stock-listed company; it is a cryptocurrency token traded on crypto exchanges.

What is the company's market capitalization?

Market cap varies with price fluctuations; current supply is approximately 3.1 million ANC coins but exact market cap should be checked on live crypto data platforms.

Are there subsidiary companies or branches?

There are no subsidiaries or branches.

What licenses does the payment service have?

As a decentralized crypto project, Anoncoin does not hold financial licenses typical of regulated payment services.

Who is the regulator for this service?

No regulatory authority oversees Anoncoin specifically as it is a decentralized cryptocurrency.

In which jurisdictions does the service operate officially?

Operates globally in jurisdictions that permit cryptocurrency use without formal licensing.

Are there licenses for cryptocurrency operations?

No cryptocurrency-specific licenses apply to Anoncoin.

Does the service comply with AML/KYC requirements?

Being decentralized and privacy-focused, Anoncoin itself does not enforce AML/KYC; compliance depends on users and exchanges where it is traded.

Are there security certificates (PCI DSS, etc.)?

No PCI DSS or similar certifications apply to Anoncoin as it is not a traditional payment processor.

Has the service undergone security audits?

There is no public record of formal third-party security audits.

Is there insurance for client funds?

Client funds in Anoncoin wallets are not insured due to the decentralized, self-custodial nature of the cryptocurrency.

Which international standards does it comply with?

Compliance with international standards for financial services generally does not apply; it aligns more closely with privacy and cryptographic community standards.

Have there been any regulatory fines or violations?

No reported regulatory fines or violations specific to Anoncoin.

What is the overall user rating of the service?

User ratings vary; crypto forums note strong privacy features but limited user-friendly support.

Where can I find real reviews about the service?

Reviews and user feedback can be found on cryptocurrency forums such as BitcoinTalk and cryptocurrency market data sites like CoinMarketCap.

What are the main user complaints?

Common complaints include limited exchange availability, infrequent updates, and lack of centralized customer support.

What do users most often praise the service for?

Users praise Anoncoin for its built-in privacy features, I2P and Tor compatibility, and strong anonymity protections.

Are there issues with fund withdrawals?

Withdrawal issues depend on the exchange used; Anoncoin itself does not provide withdrawal mechanisms.

How do users rate customer support?

Support is community-driven and rated as limited or inconsistent due to lack of official customer service.

Is the interface convenient according to users?

Official wallet interfaces are basic; user experience is minimal compared to mainstream payment services.

Are clients satisfied with transaction speed?

Transactions occur approximately every 3 minutes, which users generally find acceptable for proof-of-work altcoins.

How do they rate the service's reliability?

The Anoncoin network is considered reliable given its continuous mining and blockchain support since 2013.

Do users recommend this service?

Recommendations exist mainly among privacy-focused cryptocurrency users.

How do experts assess the service's reliability?

Experts recognize Anoncoin as reliable in privacy and security but note its niche status and small developer team.

Are there industry awards and recognitions?

No widely known industry awards or recognitions reported.

Does the service participate in payment system rankings?

Not listed in major payment system rankings due to its decentralized crypto nature.

How do independent auditors assess security?

No public independent audit reports are available.

Are there recommendations from financial regulators?

No official endorsements or recommendations from financial regulators.

What reputation does the service have among partners?

Anoncoin is known within privacy cryptocurrency communities but limited visibility among mainstream partners.

How do they evaluate solution innovation?

Recognized as innovative in integrating I2P and Tor anonymity into cryptocurrency early in its lifecycle.

Are there quality service certificates?

No formal quality service certificates exist.

Does the company participate in industry conferences?

No formal participation noted.

How does the service position itself in the market?

Positioned as a privacy-centric cryptocurrency focused on anonymity and resistance to censorship.

Which fiat currencies does the service support?

Anoncoin itself is a cryptocurrency and does not support fiat currencies directly; fiat support depends on exchanges.

Are cryptocurrencies supported? Which ones specifically?

Anoncoin is a cryptocurrency; it can be exchanged for other cryptos on listed exchanges.

Is there a proprietary cryptocurrency or token?

Yes, Anoncoin (ANC) is the native cryptocurrency.

Can currencies be converted within the service?

Conversion is possible on third-party crypto exchanges but not within a proprietary internal service.

What exchange rates are used for conversion?

Exchange rates depend on market supply and demand as reflected on crypto exchanges.

How often are exchange rates updated?

Updated in real-time on trading platforms.

Are stablecoins supported?

Stablecoins are supported on external exchanges but not by Anoncoin internally.

Can exotic currencies be handled?

Support for exotic currencies depends on the exchange.

Are there currency restrictions in different countries?

Currency and crypto restrictions vary by jurisdiction, not controlled by Anoncoin.

What types of transfers does the service support?

Transfers are on-chain cryptocurrency transactions.

Can transfers be made between service users?

Yes, peer-to-peer ANC transfers are supported on the blockchain.

Are transfers to bank cards supported?

Not directly supported; must go through exchanges and payment processors.

Is bill payment available?

Not supported by Anoncoin directly.

Are recurring payments supported?

Not supported natively.

Can automatic transfers be set up?

No native automation features.

Is payment scheduling available?

Not supported.

Are group payments supported?

Not supported.

What are the minimum transaction amounts in the service?

Minimums are dictated by blockchain protocol fees, typically very small.

What are the maximum amounts that can be transferred?

Maximum amounts are limited by wallet and network capacity; no formal upper limit.

Are there daily limits on operations?

No formal daily limits except network and wallet constraints.

What monthly and annual limits are in effect?

No set monthly or annual limits.

Can limits be increased? How?

Not applicable due to decentralized protocol.

Do limits differ for verified users?

No verification is present in the protocol.

Do special limits apply in different countries?

Limits are imposed by local laws on cryptocurrency use, not by Anoncoin.

Can operations be temporarily blocked?

Nodes or exchanges can block transactions; protocol transactions cannot be blocked centrally.

Are there limits on the number of daily operations?

Limited by network throughput only.

What are the minimum amounts for account funding?

No funding except blockchain transactions.

What methods of funding are supported?

Funding occurs through purchasing ANC on cryptocurrency exchanges.

Are there fees for funding?

Exchange fees may apply.

What are the minimum funding amounts?

Minimum purchase sizes depend on the exchange.

How quickly are funds credited when funding?

Exchange dependent; usually minutes to hours.

How can money be withdrawn from the system?

Withdrawals occur from exchanges to external wallets or bank accounts.

What withdrawal methods are available?

Exchange-based withdrawal via bank transfer, crypto transfer, or card.

Are there fees for fund withdrawal?

Exchange withdrawal fees apply.

How long does withdrawal take?

Withdrawals vary; bank transfers take 1-5 business days, crypto transfers minutes to hours.

What withdrawal limits are set?

Exchange-dependent.

How quickly are funds credited when funding with a card?

Depends on exchange processing, often instant to a few hours.

How long does a bank transfer take?

Usually 1-5 business days.

How quickly do cryptocurrency transfers arrive?

Typically a few minutes to under an hour.

Are transfers between users instant?

Blockchain confirmations take ~3 minutes per block.

Are there delays when funding on weekends?

Delays possible with traditional banking; crypto transfers continuous.

Do holidays affect funding speed?

Traditional banking holidays slow funding; crypto not affected.

Can crediting be accelerated for a fee?

Some exchanges offer expedited processing for fees.

What determines the speed of funding processing?

Banking system, exchange policies, and blockchain congestion.

Are there notifications about funding status?

Exchanges usually provide notifications.

What to do if funding takes too long?

Contact exchange support; check transaction status on blockchain.

How quickly are withdrawal requests processed?

Varies by exchange, typically hours to days.

How long does card withdrawal take?

Usually 1-5 business days.

How quickly do bank transfers arrive?

1-5 business days.

Are cryptocurrency withdrawals instant?

Withdrawals process quickly but require network confirmations.

Are there withdrawal delays on weekends?

Traditional banking delays occur on weekends.

Do holidays affect withdrawal speed?

Bank holidays delay traditional withdrawals.

Can withdrawal be accelerated for an additional fee?

Some exchanges offer express withdrawal for fees.

What determines withdrawal processing time?

Exchange procedures and blockchain confirmation time.

Are there notifications about withdrawal status?

Most exchanges provide status updates.

Can a withdrawal request be canceled?

Usually not after processing starts; varies by exchange.

How to register with the payment service?

Registration occurs on supporting exchanges or wallet providers; no centralized platform.

Can registration be done without email?

Wallet creation does not require email; exchange registration usually does.

Is phone confirmation required during registration?

Exchange platforms may require phone verification.

Are there age restrictions for registration?

Exchanges require users to be 18 or older.

Is it required to provide real data?

Exchanges require real data for KYC compliance.

Can registration be done through social networks?

Some exchanges offer social login for registration.

Are there country restrictions for registration?

Exchange access varies by country due to regulations.

What verification levels exist?

Basic to advanced KYC tiers on exchanges.

What documents are required for basic verification?

Government ID and proof of address.

Are documents needed for full verification?

Yes, sometimes additional documents like utility bills or selfie verification.

Are digital copies of documents accepted?

Yes, exchanges accept digital uploads.

How long does the verification procedure take?

From hours to several days.

Can the service be used without verification?

Blockchain use is possible without verification; exchanges require it for fiat transactions.

What restrictions apply to unverified users?

Limited trading and withdrawal capabilities on exchanges.

Is address confirmation required?

Usually required for advanced verification.

Is a selfie with documents required?

Often required for full KYC compliance.

How often do documents need to be updated?

Typically every 1-2 years or as requested by exchanges.

What encryption technologies does the service use?

Anoncoin uses cryptographic protocols including scrypt PoW and blockchain encryption standards.

Is two-factor authentication supported?

2FA is supported on exchanges and wallet apps, not natively in the blockchain protocol.

Are there SMS confirmations for operations?

Provided by exchanges or wallet apps, not by Anoncoin itself.

Is biometric authentication supported?

Dependent on wallet or app providers.

Is blockchain technology used?

Yes, Anoncoin is a privacy-focused blockchain cryptocurrency.

Is there a multi-level security system?

Security relies on blockchain consensus, cryptography, and community validation.

How is user personal data protected?

User data protection depends on wallet or exchange policies; blockchain is pseudonymous but not fully anonymous without privacy tech.

Is cold storage used for cryptocurrencies?

Many exchanges and users use cold storage for Anoncoin.

Is there DDoS attack protection?

Not applicable to blockchain; exchanges may have protections.

Are regular security audits conducted?

No public record of regular security audits for Anoncoin protocol.

What anti-phishing protection measures are provided?

Anti-phishing is provided by exchanges and wallet providers.

Is there a suspicious activity detection system?

Exchanges provide monitoring systems, not the Anoncoin network itself.

How does the service combat money laundering?

AML procedures are implemented by exchanges, not the Anoncoin protocol.

What to do when fraud is detected?

Report to exchange or wallet provider immediately.

How to report suspicious activity?

Contact exchange support or blockchain community channels.

Is there compensation for damage from fraudsters?

Generally no compensation from Anoncoin; exchanges' policies vary.

What user rights exist for disputed transactions?

Rights depend on exchange or wallet provider terms.

Is there insurance against cyber attacks?

Insurance is held by some exchanges, not by Anoncoin itself.

What fees does the service charge for transfers?

Blockchain transaction fees akin to miner/transaction fees; no service fees.

Are fees charged for fund withdrawal?

Withdrawal fees imposed by exchanges.

Are there fees for currency conversion?

Charged by exchanges if conversion is done.

Are fees charged for operation cancellation?

Blockchain transactions cannot be canceled once initiated.

Are there fees for expedited operations?

Mining fees indirectly affect transaction confirmation speed.

Are there hidden fees?

No hidden fees in the decentralized protocol.

How are fees calculated for large amounts?

Fees depend on transaction size and network congestion.

Are there different tariff plans in the service?

No tariff plans; fees are blockchain transaction fees.

What advantages does VIP status provide?

Not applicable.

How to get preferential conditions?

Not applicable.

Are there free operations per month?

Transactions cost minimal network fees; no free quotas.

Are there corporate tariffs?

Not applicable.

Can individual conditions be obtained?

Not applicable.

Do promotional codes work for fee reduction?

Not applicable.

Is there an official mobile application?

Official wallets are available; no centralized official app.

On which platforms is the application available?

Desktop and mobile wallet apps available from various providers.

What functions are available in the mobile application?

Basic wallet functions including send, receive, and transaction history.

Does functionality differ from the web version?

The web version is often an informational portal; wallets provide transaction functions.

Is Touch ID/Face ID supported?

Depends on wallet app and device.

Can the application work offline?

Wallet apps can generate addresses offline; transactions require network to broadcast.

Are there push notifications about operations?

Depends on the wallet app.

Is dark theme supported?

Dependent on wallet app design.

How often is the mobile application updated?

Updates vary by wallet developer.

Are there beta versions of the application?

Possibly available depending on wallet developer.

Is the web interface of the service convenient?

Web interfaces mainly provide information, not transaction management.

Is responsive design supported?

Depends on website.

In which languages is the interface available?

Mostly English.

Can personalization be configured?

Limited.

Is there a night mode for the website?

Not commonly available.

Are hotkeys supported?

Not typically.

Can data be exported?

Wallets provide export of transaction history.

Is there an API for developers?

No official API for payments; blockchain data accessible via nodes.

Is integration with other services supported?

Integration depends on third-party developers.

How often is the web interface updated?

Irregular updates.

Are there virtual cards in the service?

Not supported.

Is multi-currency account functionality supported?

No native multi-currency account.

Are there investment products?

Not offered by Anoncoin project.

Is P2P trading supported?

Yes, via exchanges.

Can cryptocurrencies be bought/sold?

Yes, ANC can be traded.

How are bonus points earned?

Not applicable.

What can accumulated points be spent on?

Not applicable.

Are there referral programs?

No official referral program.

What privileges do VIP clients have?

Not applicable.

Does the service allow operations with online casinos?

No explicit support.

Are there restrictions on gambling transactions?

Likely dependent on exchange policies.

Can accounts be blocked for casino play?

Exchange-dependent.

How does the service view gambling?

No official stance.

Are there special conditions for gambling?

None reported.

Are casino transactions tracked?

Exchanges may track.

Can operations with gambling sites be hidden?

No specific protocol privacy for this.

Are there special fees for gambling operations?

Exchange dependent.

Can limits be set on gambling?

Exchange dependent.

Is there a self-exclusion function?

Not applicable.

Can operations with casinos be blocked?

Possible by exchanges.

Can help be obtained for gambling addiction?

Separate from Anoncoin.

How to set up gambling expense notifications?

Not applicable.

Which online casinos accept this payment method?

No official list.

Can the method be used for both deposits and withdrawals in casinos?

Uncertain, depends on casino acceptance.

Are there geographic restrictions for casino usage?

Depends on local laws and casino policies.

How do casino operators typically process transactions from this method?

Processed as cryptocurrency deposits/withdrawals.

Are there typical processing times when used with casinos?

Generally transaction confirmation times (~3 min) plus casino processing.

Do casinos usually charge additional fees for this method?

Depends on casino policies.

Are there any known compatibility issues with major casino platforms?

No widely reported issues.