What is the official website of the payment service?
The official website of Arbejdernes Landsbank payment services is www.al-bank.dk
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Where can I find the customer support contacts?
Customer support contacts can be found on the official website under the "Contact" or "Customer Service" sections.
What is the hotline phone number?
The main customer service phone number is +45 38484848
Is there a toll-free support number?
There is no publicly listed toll-free support number available for Arbejdernes Landsbank.
What is the email address for technical support?
The specific technical support email is not publicly disclosed; customers typically use general customer service contacts from the website.
Are there separate emails for different types of inquiries?
Arbejdernes Landsbank likely has specialized email contacts for different departments, though exact addresses are generally available only after becoming a customer or via direct inquiry.
Where can I find the online chat support?
The online chat support availability is not explicitly advertised; customers can use the website's contact section or mobile app message functions for assistance.
Does the chat support work 24/7?
No verifiable information indicates 24/7 chat support; banking hours typically apply.
Is there support through messengers (Telegram, WhatsApp)?
Arbejdernes Landsbank does not provide support via Telegram or WhatsApp.
What are the support working hours?
Customer support generally operates during normal Danish banking hours, typically weekdays 9:00 AM to 5:00 PM.
Does support work on weekends and holidays?
Support is generally not available on weekends and public holidays.
Are there regional offices for in-person visits?
Yes, Arbejdernes Landsbank has regional branches and physical offices for in-person customer visits.
Where are the physical offices located?
Offices are located across Denmark, including addresses like Kongensgade 13, 6700 Esbjerg, and Vesterbrogade 5, DK-1620 København V.
Can I schedule a personal meeting?
Personal meetings can be scheduled by contacting the bank via phone or online.
Are there representatives in different countries?
The bank primarily operates in Denmark and does not have international representative offices.
In which languages is support available?
Support is mainly provided in Danish; English assistance may be available for international clients.
How quickly does support respond to requests?
Response times vary, generally within one business day for email, and immediately or within minutes by phone during business hours.
Is there a priority system for VIP clients?
VIP customers may receive prioritized service typical of retail banking standards.
Can I request a callback?
Callback services may be available on request during customer support interactions.
When was the payment service founded?
Arbejdernes Landsbank was founded in 1919.
Who is the founder and owner of the service?
The bank was originally founded by Danish workers; currently, it is owned by private stakeholders with a stable ownership structure.
In which country is the company registered?
The company is registered in Denmark.
What is the development history of the payment service?
Since its founding in 1919, the bank has grown steadily, evolving into a well-established Danish retail bank with expanded services including digital banking.
Have there been major updates or rebranding?
Recent developments include issuance of Non-Preferred Senior bonds to meet regulatory requirements and ongoing digital banking enhancements.
Who sits on the company's board of directors?
Specific board members are listed in public investor presentations and annual reports accessible through the bank’s official publications.
Are there investors or partners in the service?
Arbejdernes Landsbank has a stable ownership structure; partnerships include financial market participants and regulators.
Does the company participate in stock trading?
The bank is not publicly traded—it is privately held.
What is the company's market capitalization?
Market capitalization data is not applicable as it is not a publicly listed company.
Are there subsidiary companies or branches?
The bank operates multiple branches across Denmark; subsidiary details are limited publicly.
What licenses does the payment service have?
The bank operates under Danish financial regulations including requisite banking licenses from Danish and EU authorities.
In which jurisdictions does the service operate officially?
Official operations are limited to Denmark.
Are there licenses for cryptocurrency operations?
There is no verified information that Arbejdernes Landsbank holds specific cryptocurrency licenses.
Does the service comply with AML/KYC requirements?
The bank complies fully with AML and KYC regulations pursuant to Danish and EU laws.
Are there security certificates (PCI DSS, etc.)?
Security measures include compliance with industry standards; detailed certificates are not publicly listed.
Has the service undergone security audits?
The bank conducts regular internal and external security audits as part of compliance.
Is there insurance for client funds?
Client deposits are protected under the Danish Guarantee Fund for Depositors and Investors.
Which international standards does it comply with?
The bank complies with European banking standards and Danish legal frameworks including GDPR and AML directives.
Have there been any regulatory fines or violations?
No publicly disclosed significant regulatory fines or violations are noted.
Where can I find real reviews about the service?
User reviews can be found on Danish financial forums, Trustpilot, and app stores.
What are the main user complaints?
Common complaints include typical banking service delays and occasional digital platform issues.
What do users most often praise the service for?
Users praise its local focus, customer service, reliability, and digital banking features.
Are there issues with fund withdrawals?
There are no widespread reported issues with withdrawals.
Is the interface convenient according to users?
The online and mobile banking interface is rated as user-friendly and convenient.
Are clients satisfied with transaction speed?
Transaction processing speed generally meets customer expectations.
Do users recommend this service?
Many users recommend Arbejdernes Landsbank for personal and local business banking.
How do experts assess the service's reliability?
Experts consider the bank reliable and well-capitalized with robust risk management.
Are there industry awards and recognitions?
The bank has been ranked as Danes’ preferred bank multiple years consecutively.
Does the service participate in payment system rankings?
The bank is recognized in national banking rankings within Denmark.
Are there recommendations from financial regulators?
The bank meets all regulatory requirements and is in good standing with authorities.
What reputation does the service have among partners?
Partners regard the bank as a stable, trustworthy financial institution.
How do they evaluate solution innovation?
The bank is noted for steady innovation in digital banking and customer services.
Are there quality service certificates?
Quality standards comply with Danish and EU financial service regulations.
Does the company participate in industry conferences?
The bank’s executives participate in key Danish financial and banking industry events.
How does the service position itself in the market?
Arbejdernes Landsbank positions itself as a local, customer-focused, stable Danish bank with strong ESG and sustainability focus.
Which fiat currencies does the service support?
The bank supports Danish krone (DKK) primarily and euro (EUR) through banking services.
Are cryptocurrencies supported? Which ones specifically?
There is no official support for cryptocurrencies through the bank.
Is there a proprietary cryptocurrency or token?
The bank does not have a proprietary cryptocurrency or token.
Can currencies be converted within the service?
Currency conversions between supported fiat currencies are available.
What exchange rates are used for conversion?
Exchange rates are based on market rates and updated by the bank’s financial services provider.
How often are exchange rates updated?
Exchange rates are updated regularly, usually multiple times per business day.
Are stablecoins supported?
Stablecoins are not supported by the service.
Can exotic currencies be handled?
Exotic or less common currencies are typically not handled directly.
Are there currency restrictions in different countries?
Currency and transfer restrictions follow Danish and EU regulatory compliance.
What types of transfers does the service support?
The bank supports domestic, SEPA, and SWIFT international transfers, as well as card payments and direct debits.
Can transfers be made between service users?
Peer-to-peer transfers within the bank are supported.
Are transfers to bank cards supported?
Transfers to bank cards are generally not standard; transfers are made to accounts linked to cards.
Can money be transferred to bank accounts?
Yes, transfers to domestic and international bank accounts are supported.
Is bill payment available?
Yes, bill payment services are integrated into the banking platform.
Are recurring payments supported?
Recurring payment setup is supported for regular bills and subscriptions.
Can automatic transfers be set up?
Automatic transfer scheduling is available through internet and mobile banking.
Is payment scheduling available?
Scheduled future payments can be configured by customers.
Are group payments supported?
Group payment or payment splitting features are not broadly advertised.
Can payment links be created?
There is no public information about creating payment links.
What are the minimum transaction amounts in the service?
Minimum transaction amounts depend on the transaction type but often are very low or zero for local payments.
What are the maximum amounts that can be transferred?
Maximum transfer limits vary based on account type, verification level, and regulatory rules.
Are there daily limits on operations?
Daily transaction limits apply, typically aligned with AML and risk management policies.
What monthly and annual limits are in effect?
Monthly and annual transaction limits are set based on account and compliance criteria.
Can limits be increased? How?
Limits can usually be increased by contacting the bank and completing additional verification checks.
Do limits differ for verified users?
Verified users generally have higher transaction and transfer limits.
Are there restrictions for new accounts?
New accounts may have initial limitations on transfer and transaction volumes.
Do special limits apply in different countries?
Limits follow the regulations applicable to Denmark and the EU, with possible geographic considerations.
Can operations be temporarily blocked?
Operations may be temporarily blocked for security, compliance, or unusual activity reasons.
Are there limits on the number of daily operations?
Number of daily operations may be limited under internal controls and security policies.
What are the minimum amounts for account funding?
Minimum deposit requirements vary by account type and funding method.
What methods of funding are supported?
Funding methods include bank transfers, card payments, and deposits at branches.
Are there fees for funding?
Funding fees depend on method; typically, intra-Denmark transfers are free, card payments may incur fees.
What are the minimum funding amounts?
Minimums depend on the payment method, often as low as a few DKK.
How quickly are funds credited when funding?
Funding times vary; most electronic transfers are credited within the same or next business day.
How can money be withdrawn from the system?
Money can be withdrawn via ATM, branch withdrawal, card transactions, or transfers to other banks.
Are there fees for fund withdrawal?
Withdrawal fees depend on method and account agreements but are standard in line with Danish banking.
How long does withdrawal take?
Withdrawals via bank transfer generally take 1-2 business days.
What withdrawal limits are set?
Withdrawal limits are based on the account type and security settings.
How quickly are funds credited when funding with a card?
Card funding is typically instant or within minutes.
How long does a bank transfer take?
Domestic bank transfers are usually same day or next business day.
How quickly do cryptocurrency transfers arrive?
The bank does not process cryptocurrency transfers directly.
Are transfers between users instant?
Internal bank transfers between users are typically instant.
Are there delays when funding on weekends?
Weekend funding may be delayed until next business day.
Do holidays affect funding speed?
Public holidays delay processing times consistent with business banking norms.
Can crediting be accelerated for a fee?
Express crediting options may be available for certain transfers at an extra cost.
What determines the speed of funding processing?
Processing speed depends on transfer type, funding source, and banking hours.
Are there notifications about funding status?
Customers receive notifications via online banking or app on funding status.
What to do if funding takes too long?
Contact customer service to investigate delayed funding.
How quickly are withdrawal requests processed?
Withdrawal requests are processed generally within 1-2 business days.
How long does card withdrawal take?
Card withdrawals at ATMs are immediate.
How quickly do bank transfers arrive?
Bank transfers usually arrive same day or next business day.
Are cryptocurrency withdrawals instant?
Not applicable as the bank does not offer cryptocurrency withdrawals.
Are there withdrawal delays on weekends?
Withdrawals may be delayed during weekends until business hours.
Do holidays affect withdrawal speed?
Public holidays may delay withdrawal processing.
Can withdrawal be accelerated for an additional fee?
Expedited withdrawal services may be offered for a fee.
What determines withdrawal processing time?
Processing time depends on method, banking hours, security checks, and destination bank.
Are there notifications about withdrawal status?
Withdrawal status notifications are provided via banking platforms.
Can a withdrawal request be canceled?
Withdrawal cancellation is typically possible before processing completes, subject to bank policies.
How to register with the payment service?
Registration is done online or in branches, requiring personal identification and agreement to terms.
What data is needed to create an account?
Personal identification, address, contact details, and proof of identity documents are required.
Can registration be done without email?
An email is usually required for account communication and security.
Is phone confirmation required during registration?
Phone verification is typically part of the process for identity confirmation.
Are there age restrictions for registration?
Minimum age is generally 18 years old to open an account.
Can a corporate account be created?
Yes, business accounts are available with relevant documentation.
Is it required to provide real data?
Real and verified personal data is mandatory as per legal and regulatory requirements.
Are there country restrictions for registration?
Account registration is restricted to residents or entities eligible under Danish regulations.
How long does account activation take?
Account activation typically occurs within a few business days pending verification.
What verification levels exist?
Basic and enhanced verification levels exist depending on the services used.
What documents are required for basic verification?
Government-issued ID and proof of address are standard.
Are documents needed for full verification?
Enhanced verification may require additional documents such as tax forms or business registration.
Are digital copies of documents accepted?
Digital copies submitted electronically are generally accepted.
How long does the verification procedure take?
Verification usually takes 1-3 business days.
Can the service be used without verification?
Limited services may be offered without full verification, but with significant restrictions.
What restrictions apply to unverified users?
Unverified users often face limits on transaction size, services, and account functionality.
Is address confirmation required?
Address confirmation via official documents is required.
Is a selfie with documents required?
Biometric selfie verification may be required in some cases for stronger identity validation.
How often do documents need to be updated?
Documents are refreshed periodically to maintain verification status, typically every few years or as required.
What encryption technologies does the service use?
The bank uses industry-standard SSL/TLS and data encryption for secure communications.
Is two-factor authentication supported?
Two-factor authentication (2FA) is supported and encouraged for account security.
Are there SMS confirmations for operations?
SMS confirmation is used for transaction authentication and alerts.
Is biometric authentication supported?
Biometric options like fingerprint or face recognition are supported in the mobile app.
Is blockchain technology used?
There is no public information indicating blockchain use for core banking services.
Is there a multi-level security system?
The bank employs multi-layered security systems combining encryption, authentication, and monitoring.
How is user personal data protected?
Data is protected under Danish and EU GDPR privacy laws and best practices.
Is cold storage used for cryptocurrencies?
The bank does not custody cryptocurrencies and thus does not use cold storage.
Is there DDoS attack protection?
The bank’s IT infrastructure includes DDoS protection and cyber defense protocols.
Are regular security audits conducted?
Regular security audits and penetration tests are conducted internally and by third parties.
What anti-phishing protection measures are provided?
Anti-phishing training, monitoring, and secure login measures are implemented.
Is there a suspicious activity detection system?
A fraud detection system monitors transactions for suspicious activity.
How does the service combat money laundering?
The bank employs AML strategies including KYC procedures, transaction monitoring, and reporting suspicious activities.
Is there blocking of suspicious accounts?
Accounts suspected of illicit activity are blocked pending investigation.
What to do when fraud is detected?
Customers should immediately notify the bank’s fraud department.
How to report suspicious activity?
Suspicious activity can be reported via customer service or direct fraud reporting lines.
Is there compensation for damage from fraudsters?
The bank follows legal frameworks for customer fraud compensation subject to terms and investigation.
What user rights exist for disputed transactions?
Users have rights to dispute unauthorized transactions under Danish consumer protection laws.
How to dispute account blocking?
Blocked account disputes are addressed through direct bank contact and compliance review.
Is there insurance against cyber attacks?
The bank maintains insurance coverage against cyber risks and operational losses.
What fees does the service charge for transfers?
Transfer fees vary by type; domestic transfers may be free, international transfers incur fees.
Are there fees for account funding?
Funding fees depend on the method; some transfers are fee-free.
Are fees charged for fund withdrawal?
Withdrawal fees apply depending on channel and conditions.
Are there fees for currency conversion?
Currency conversion carries applicable charges based on rate spreads and fees.
Are there fees for account inactivity?
Inactivity fees are generally not charged.
Are there account maintenance fees?
Account maintenance fees depend on account type; some accounts may have monthly fees.
Are fees charged for operation cancellation?
Cancellation fees may apply if a transaction is reversed after processing.
Are there fees for expedited operations?
Expedited service fees apply for fast-tracking payments or transfers.
Are there hidden fees?
Fees are disclosed transparently according to regulatory standards; no known hidden fees.
How are fees calculated for large amounts?
Large transactions may incur tiered fees or require specific arrangements.
Are there different tariff plans in the service?
Pricing plans vary with account types and services.
What advantages does VIP status provide?
VIP clients may get preferential rates, dedicated support, and tailored financial services.
How to get preferential conditions?
Preferential treatment is typically granted by relationship management or by meeting account criteria.
Are there free operations per month?
Some account types offer free transactions up to certain monthly limits.
Are there discounts for active users?
Active users may benefit from fee discounts or loyalty programs.
Are there corporate tariffs?
Corporate accounts have distinct fee structures and service benefits.
Can individual conditions be obtained?
Custom pricing can be negotiated for high-value or business clients.
Do promotional codes work for fee reduction?
Promotional codes are not commonly used in traditional banking services.
Are there cashback programs?
Cashback is generally not offered for banking transactions.
Are there discounts for transaction volumes?
Volume discounts may be negotiated for corporate clients.
Is there an official mobile application?
Yes, Arbejdernes Landsbank offers an official mobile app.
On which platforms is the application available?
Available on iOS (Apple App Store) and Android (Google Play Store).
What functions are available in the mobile application?
The app provides account overview, transfers, bill payments, card management, messaging, investment trading, and budget tracking.
Does functionality differ from the web version?
Mobile app features largely align with web banking but offer enhanced mobility and notification capabilities.
Is Touch ID/Face ID supported?
The app supports biometric authentication like Touch ID and Face ID.
Can the application work offline?
Limited offline functionality; core banking operations require internet.
Are there push notifications about operations?
Push notifications are supported for transactions and account alerts.
Is dark theme supported?
Dark mode availability is not explicitly confirmed.
How often is the mobile application updated?
Regular updates are released to improve features and fix bugs.
Are there beta versions of the application?
Beta testing programs may exist but are not publicly disclosed.
Is the web interface of the service convenient?
The web banking interface is designed for user convenience and responsive access across devices.
Is responsive design supported?
The website supports mobile-responsive design.
In which languages is the interface available?
Interface is primarily in Danish; English may be offered for some users.
Is there a night mode for the website?
Night/dark mode is not publicly advertised.
Are hotkeys supported?
Hotkey support is not typically standard in banking web interfaces.
Can data be exported?
Users can often export transaction data in standard formats like CSV for personal use.
Is there an API for developers?
No public API is known for third-party developer integration.
Is integration with other services supported?
Integration with Danish payment schemes and financial services is supported.
How often is the web interface updated?
Updates occur periodically, based on regulatory and service needs.
Are there virtual cards in the service?
Virtual card issuance is not prominently offered as a standard service.
Can disposable cards be created?
Disposable or temporary cards are not publicly advertised.
Is multi-currency account functionality supported?
Multi-currency accounts are not standard but possible via currency conversion services.
Are there investment products?
Yes, the bank offers investment products including stocks and investment certificates.
Can interest be earned on balance?
Interest is earned on certain deposit and savings accounts as per local rates.
Are there credit products?
The bank provides credit products including loans and credit lines.
Is P2P trading supported?
Peer-to-peer trading of securities is not publicly indicated.
Can cryptocurrencies be bought/sold?
No direct cryptocurrency trading via the bank.
Is there acquiring for business?
Business merchant acquiring services are part of the commercial banking offerings.
Are mass payouts supported?
Bulk payment services are available for business clients.
Is there a loyalty program in the service?
No widely promoted loyalty program is known.
How are bonus points earned?
Bonus points systems are not typical in traditional Danish banking.
Is there cashback for operations?
Cashback rewards are not generally part of the service.
Are there referral programs?
Referral programs are not prominently advertised.
What privileges do VIP clients have?
VIP privileges include personalized advisory and potentially reduced fees.
Are there seasonal promotions and offers?
Occasional promotions may be offered on financial products.
Can premium status be obtained?
Premium status is accessible via relationship and account level.
Are there partner discounts?
Partner discounts are not widely advertised.
Are there corporate loyalty programs?
Corporate loyalty or relationship programs exist for business accounts.
Does the service allow operations with online casinos?
Typically, restrictions may apply due to Danish regulatory policies.
Are there restrictions on gambling transactions?
Gambling transaction policies reflect Danish financial regulations and AML rules.
Can accounts be blocked for casino play?
Accounts may be monitored, and suspicious gambling-related transactions could trigger blocks.
How does the service view gambling?
The bank complies with regulatory obligations to monitor and restrict illegal gambling financing.
Are there special conditions for gambling?
Special terms depend on Danish gambling financing laws.
Are casino transactions tracked?
Casino transactions are subject to standard AML monitoring.
Can operations with gambling sites be hidden?
Transaction privacy is regulated; illegal concealment is not allowed.
Are there notifications about gambling expenses?
No specific notification system for gambling expenses is known.
Are there special fees for gambling operations?
No public fee specifics for gambling transactions.
Can limits be set on gambling?
Limits can be set by users or enforced by the bank for risk management.
Is there a self-exclusion function?
Gambling self-exclusion is managed through official Danish gambling authorities rather than the bank.
Can access to gambling sites be restricted?
The bank does not directly restrict access, but monitors transactions.
Is gambling expense control supported?
Expense control tools are general, not gambling-specific.
Are there notifications about limit exceedance?
Notifications for transaction limits may be standard but not gambling-specific.
Can operations with casinos be blocked?
Yes, suspicious casino-related transactions can be blocked.
Is a "cooling-off period" supported?
No bank-specific cooling-off period for gambling is publicly announced.
Can help be obtained for gambling addiction?
The bank advises customers to seek help from Danish support organizations.
Is there partnership with player assistance organizations?
No direct partnership information is available.
How to set up gambling expense notifications?
Customers may set general transaction alerts but not gambling-specific alerts.
Which online casinos accept this payment method?
Payment via Arbejdernes Landsbank accounts is accepted by many Danish online casinos abiding by local laws.
Are there exclusive partnerships with specific casinos?
No known exclusive casino partnerships.
Do conditions differ when used in different casinos?
Casino terms depend on operator policies, not banking methods.
Are there special bonuses for using this method in casinos?
No known special bonuses.
Can the method be used for both deposits and withdrawals in casinos?
Bank account transfers may be used for both deposits and withdrawals depending on casino.
Are there geographic restrictions for casino usage?
Restrictions are defined by Danish and EU law, not specifically by the bank.
How do casino operators typically process transactions from this method?
Casino operators accept standard bank transfers processed through Danish banking infrastructure.
Are there typical processing times when used with casinos?
Processing times align with standard bank transfer durations.
Do casinos usually charge additional fees for this method?
Fees depend on the casino and are not set by the bank.
Are there any known compatibility issues with major casino platforms?
No known compatibility issues reported.