What is the official website of the payment service?
The official website of Arion Bank payment services is https://www.arionbanki.is.
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Where can I find the customer support contacts?
Customer support contacts can be found on the Arion Bank website under the "Contact Us" or "Support" section, accessible from their main page.
What is the hotline phone number?
The main customer service phone number for Arion Bank is +354 444 0000.
Is there a toll-free support number?
There is no verified information about a specific toll-free support number for Arion Bank publicly available; typically, Icelandic banks may not provide toll-free numbers, but customers can use local phone numbers.
What is the email address for technical support?
Specific technical support email is not publicly listed; customers can use the general support email [email protected] or contact via web forms.
Are there separate emails for different types of inquiries?
Arion Bank provides general emails for various departments such as corporate communications and SWIFT services, but a detailed publicly available list of separate specialized emails is not confirmed.
Where can I find the online chat support?
Online chat support is generally available via the Arion Bank website or mobile app during business hours.
Does the chat support work 24/7?
There is no verified evidence that Arion Bank offers 24/7 chat support; support is typically available during Icelandic business hours.
Is there support through messengers (Telegram, WhatsApp)?
There is no confirmed availability of support via Telegram, WhatsApp, or other messenger apps for Arion Bank.
What are the support working hours?
Customer support operates Monday to Friday, approximately 9:00 AM to 5:00 PM local Icelandic time.
Does support work on weekends and holidays?
Customer support is generally not available on weekends and public holidays.
Are there regional offices for in-person visits?
Yes, Arion Bank has physical branch offices in Iceland for in-person customer service.
Where are the physical offices located?
The main office is at Borgartún 19, Reykjavík, 105, Iceland. Other branches are located across the country.
Can I schedule a personal meeting?
Customers can schedule personal meetings typically by contacting branches directly or through online appointment booking where available.
Are there representatives in different countries?
Arion Bank primarily operates within Iceland with no widely known international representative offices.
In which languages is support available?
Support is provided mainly in Icelandic and English.
How quickly does support respond to requests?
Response times vary; typical phone calls are immediate, emails may take 1-2 business days.
Is there a priority system for VIP clients?
Arion Bank offers personal banking services which may include priority handling, but detailed VIP support procedures are not publicly detailed.
Can I request a callback?
Callback services may be available upon request through customer service channels.
When was the payment service founded?
Arion Bank was established in 2008 after restructuring Iceland’s banking system.
Who is the founder and owner of the service?
Arion Bank hf. is a publicly traded company, originally restructured from the old Kaupthing Bank, owned by shareholders including institutional investors.
In which country is the company registered?
Arion Bank is registered in Iceland.
What is the development history of the payment service?
Key milestones include its 2008 establishment, adoption of modern banking platforms including SBS Banking Platform in 2021, digital transformation initiatives and partnerships for payments modernization.
Have there been major updates or rebranding?
The bank was rebranded from New Kaupthing to Arion Bank in 2008 and has regularly updated its IT infrastructure and payment systems.
Who sits on the company's board of directors?
The board includes Icelandic banking and business professionals; specific names are listed on the bank’s annual reports or website.
Are there investors or partners in the service?
Investors include institutional shareholders; partners include technology firms like Volante Technologies for payment infrastructure modernization.
Does the company participate in stock trading?
Yes, Arion Bank hf. is publicly traded on the Iceland Stock Exchange (NASDAQ Iceland).
What is the company's market capitalization?
Market capitalization fluctuates; exact up-to-date figures can be retrieved from financial market data sources.
Are there subsidiary companies or branches?
Arion Bank operates several branches and associated entities within Iceland.
What licenses does the payment service have?
Arion Bank is licensed as a financial institution by the Financial Supervisory Authority of Iceland.
In which jurisdictions does the service operate officially?
The service officially operates in Iceland.
Are there licenses for cryptocurrency operations?
There is no confirmed public record that Arion Bank holds specific licenses for cryptocurrency operations.
Does the service comply with AML/KYC requirements?
Yes, Arion Bank complies strictly with AML (Anti-Money Laundering) and KYC (Know Your Customer) regulations as per Icelandic and EU standards.
Are there security certificates (PCI DSS, etc.)?
The bank follows industry standards for security including PCI DSS for card payments.
Has the service undergone security audits?
Arion Bank regularly undergoes internal and external security audits to comply with regulatory and industry standards.
Is there insurance for client funds?
Customer deposits are protected by Icelandic deposit guarantee schemes covering specified limits.
Which international standards does it comply with?
The bank complies with ISO 20022 for payments, GDPR for data protection, and other relevant financial and IT standards.
Have there been any regulatory fines or violations?
No widely reported recent major regulatory fines are publicly known for Arion Bank.
Where can I find real reviews about the service?
Reviews can be found on local Icelandic consumer forums, Google reviews, and banking comparison sites.
What are the main user complaints?
Complaints typically relate to transaction delays, customer service responsiveness, and occasional technical issues with the online platform.
What do users most often praise the service for?
Users praise the bank’s digital convenience, app functionality, and comprehensive payment card acceptance.
Are there issues with fund withdrawals?
There are occasional reports of withdrawal processing delays, especially during weekends or holidays.
Is the interface convenient according to users?
The web and mobile apps are rated user-friendly and feature-rich.
Are clients satisfied with transaction speed?
Most users are satisfied with transaction speeds, especially online and card payments.
Do users recommend this service?
A majority of users recommend Arion Bank for domestic financial services.
How do experts assess the service's reliability?
Experts view Arion Bank as a stable and technologically evolving bank with strong compliance culture.
Are there industry awards and recognitions?
Specific awards are not widely publicized but the bank is recognized in Icelandic banking sector for innovation.
Does the service participate in payment system rankings?
Arion Bank participates in national and Nordic banking technology and compliance benchmarks.
Are there recommendations from financial regulators?
Regulators endorse Arion Bank’s licensing and compliance with Icelandic financial laws.
What reputation does the service have among partners?
Among partners, Arion Bank is known as a leading Icelandic bank committed to innovation and security.
How do they evaluate solution innovation?
Innovation is positively noted, particularly the recent adoption of API-driven payment platforms and open banking.
Are there quality service certificates?
The bank holds quality assurance and information security certifications relevant to financial institutions.
Does the company participate in industry conferences?
Arion Bank participates in Nordic and European financial technology conferences and events.
How does the service position itself in the market?
The bank positions itself as a modern, customer-focused universal bank with strong digital and compliance capabilities.
Which fiat currencies does the service support?
Primarily supports Icelandic króna (ISK) and major international currencies through currency cards and exchange.
Are cryptocurrencies supported? Which ones specifically?
No direct cryptocurrency support is publicly confirmed by Arion Bank.
Is there a proprietary cryptocurrency or token?
No proprietary cryptocurrency or token is issued by Arion Bank.
Can currencies be converted within the service?
Currency conversion between supported currencies is offered, often linked to debit card and account services.
What exchange rates are used for conversion?
The bank uses wholesale market exchange rates with a margin applied, aligned with Visa/Mastercard rates for card transactions.
How often are exchange rates updated?
Exchange rates are updated regularly in line with market fluctuations, typically daily.
Are stablecoins supported?
Stablecoin support is not publicly available for Arion Bank services.
Can exotic currencies be handled?
Support for exotic currencies is limited; mainly focuses on major currencies.
Are there currency restrictions in different countries?
Geographic restrictions depend on local regulations and sanctions compliance.
What types of transfers does the service support?
Supports domestic bank transfers, international SWIFT payments, card payments, and online P2P transfers.
Can transfers be made between service users?
Yes, clients can make transfers between Arion Bank accounts instantly via online banking.
Are transfers to bank cards supported?
Direct transfers to cards are generally done via card payments or refunds rather than bank transfers.
Can money be transferred to bank accounts?
Yes, money can be transferred to both local and international bank accounts.
Is bill payment available?
Bill payment services are available through online banking and the mobile app.
Are recurring payments supported?
Recurring payment setup is supported via online and mobile banking.
Can automatic transfers be set up?
Automatic transfer scheduling is available for payments and savings.
Is payment scheduling available?
Payment scheduling features are offered within online banking tools.
Are group payments supported?
Group payment splitting is not specifically documented; usually manual arrangements are used.
Can payment links be created?
There is no public confirmation of digital payment link generation within Arion Bank services.
What are the minimum transaction amounts in the service?
Minimum amounts vary by transaction type; small transactions as low as ISK 1 are typically allowed for electronic payments.
What are the maximum amounts that can be transferred?
Maximum limits depend on account type and verification level; large transfers require additional authorization.
Are there daily limits on operations?
Daily transaction limits apply and vary by customer verification status and account agreements.
What monthly and annual limits are in effect?
Monthly and annual limits depend on user verification, risk profiles, and regulatory compliance.
Can limits be increased? How?
Limits can be raised by completing enhanced verification and contacting customer service.
Do limits differ for verified users?
Verified users generally have higher transaction and withdrawal limits.
Are there restrictions for new accounts?
New accounts usually have lower limits until verification and account history are established.
Do special limits apply in different countries?
Limits may vary due to local regulations for non-resident account holders.
Can operations be temporarily blocked?
Yes, suspicious or irregular activity can lead to temporary blocking of accounts or operations.
Are there limits on the number of daily operations?
Limits on daily transactions exist to manage risk and system capacity.
What are the minimum amounts for account funding?
Minimum deposit amounts vary by funding method but can be very low for electronic transfers.
What methods of funding are supported?
Supported methods include bank transfers, card payments, direct deposit, and cash deposits at branches.
Are there fees for funding?
Deposits via bank transfer and cash are usually free; card funding fees depend on card issuer.
What are the minimum funding amounts?
Minimum funding thresholds depend on method; electronic deposits often have no minimum.
How quickly are funds credited when funding?
Electronic transfers are credited within hours; card payments are typically instant.
How can money be withdrawn from the system?
Withdrawals can be made via ATM, bank transfer, branch cash withdrawal, and card cash advances.
Are there fees for fund withdrawal?
Fees apply especially for international ATM withdrawals or excessive withdrawals.
How long does withdrawal take?
Withdrawals are usually processed same day or within one to two business days.
What withdrawal limits are set?
Withdrawal limits depend on account type, verification level, and daily limits.
How quickly are funds credited when funding with a card?
Card funding typically credits instantly or within a few minutes.
How long does a bank transfer take?
Domestic bank transfers are usually instant or same day; international transfers take 1-3 business days.
How quickly do cryptocurrency transfers arrive?
Cryptocurrency transfers are not officially supported.
Are transfers between users instant?
Internal transfers within Arion Bank accounts are instant.
Are there delays when funding on weekends?
Weekend fundings via bank transfer may be delayed until next business day.
Do holidays affect funding speed?
Bank holidays delay processing as banks are closed.
Can crediting be accelerated for a fee?
Express transfer options may be available for certain payments at additional cost.
What determines the speed of funding processing?
Processing speed depends on payment method, correspondent banking hours, and verification.
Are there notifications about funding status?
Notifications are available via app, SMS, or email for transaction status updates.
What to do if funding takes too long?
Contact customer support to investigate and resolve delayed funding issues.
How quickly are withdrawal requests processed?
Withdrawal requests are typically processed within business hours same or next day.
How long does card withdrawal take?
ATM withdrawals are immediate; card statement posting may take 1-2 days.
How quickly do bank transfers arrive?
Domestic transfers arrive instantly or same day; international take 1-3 days.
Are cryptocurrency withdrawals instant?
Cryptocurrency withdrawals are not supported by Arion Bank.
Are there withdrawal delays on weekends?
Withdrawals on weekends may be delayed until next business day processing.
Do holidays affect withdrawal speed?
Holidays can delay withdrawal and transfer processing.
Can withdrawal be accelerated for an additional fee?
Priority or express withdrawals may be offered for a fee in some cases.
What determines withdrawal processing time?
Factors include verification, compliance checks, banking hours, and transfer method.
Are there notifications about withdrawal status?
Customers receive notifications about status changes via app or email.
Can a withdrawal request be canceled?
Withdrawal cancellation may be possible if requested before processing begins.
How to register with the payment service?
Registration is done online via the Arion Bank website or mobile app requiring personal ID and contact information.
What data is needed to create an account?
Typically requires name, national ID number, address, email, and phone number.
Can registration be done without email?
Email is generally required for registration and communication.
Is phone confirmation required during registration?
Phone verification is commonly used during account setup.
Are there age restrictions for registration?
Minimum age is typically 18 years for full account access.
Can a corporate account be created?
Yes, Arion Bank offers business accounts with separate registration processes.
Is it required to provide real data?
Real and verifiable personal data must be provided to comply with AML and regulatory requirements.
Are there country restrictions for registration?
Accounts are primarily for Icelandic residents; non-resident accounts have restrictions.
How long does account activation take?
Activation usually takes a few minutes to a few hours after verification.
What verification levels exist?
Verification tiers include basic and enhanced, with increasing requirements and benefits.
What documents are required for basic verification?
Valid government-issued ID and proof of address are typically required.
Are documents needed for full verification?
Additional documents such as income proof or corporate registrations may be required.
Are digital copies of documents accepted?
Yes, digital submissions of documents are accepted.
How long does the verification procedure take?
Verification usually completes within 1-3 business days.
Can the service be used without verification?
Limited services may be used without full verification but with restrictions.
What restrictions apply to unverified users?
Restrictions include lower transaction limits and no access to certain products or transfers.
Is address confirmation required?
Yes, proof of address is a standard requirement.
Is a selfie with documents required?
Recent policies may require a selfie for ID verification.
How often do documents need to be updated?
Documents may need updating every 1-3 years or upon changes.
What encryption technologies does the service use?
Uses TLS/SSL encryption for data in transit and strong encryption for data at rest.
Is two-factor authentication supported?
Yes, 2FA is supported and encouraged for enhanced security.
Are there SMS confirmations for operations?
SMS confirmations are used for transaction verifications and alerts.
Is biometric authentication supported?
Biometric options are available via the mobile app, including fingerprint and facial recognition.
Is blockchain technology used?
No public information that Arion Bank uses blockchain technology in core services.
Is there a multi-level security system?
The bank employs layered security including firewalls, encryption, IAM, anomaly detection.
How is user personal data protected?
Data is protected following GDPR standards, encrypted, and accessed on a need-to-know basis.
Is cold storage used for cryptocurrencies?
Not applicable as there is no public cryptocurrency custody service.
Is there DDoS attack protection?
Yes, DDoS protection measures are in place to protect online services.
Are regular security audits conducted?
Regular internal and external security audits are conducted.
What anti-phishing protection measures are provided?
Phishing detection and user education programs are in place.
Is there a suspicious activity detection system?
Real-time fraud monitoring systems are used to detect anomalies.
How does the service combat money laundering?
AML software, customer due diligence, transaction monitoring and reporting are implemented.
Is there blocking of suspicious accounts?
Accounts suspected of fraud or illegal actions are promptly blocked.
What to do when fraud is detected?
Customers must report fraud immediately via support channels; bank investigates and takes action.
How to report suspicious activity?
Reports can be made through customer service channels, online banking, or dedicated hotlines.
Is there compensation for damage from fraudsters?
Arion Bank typically follows Icelandic banking laws on fraud compensation, protecting clients where fault is proven.
What user rights exist for disputed transactions?
Users have rights for refund claims and dispute resolution under Icelandic consumer protection laws.
How to dispute account blocking?
Customers can file disputes via customer service and escalate if needed; internal review processes apply.
Is there insurance against cyber attacks?
The bank has cybersecurity insurance as part of its risk management strategy.
What fees does the service charge for transfers?
Fees depend on type; for example, domestic transfers within Iceland can be free or low fee; international transfers incur fees starting around ISK 650.
Are there fees for account funding?
Generally no fees for incoming transfers; card funding fees depend on card issuer.
Are fees charged for fund withdrawal?
Fees apply mainly for foreign ATM withdrawals and international transfers.
Are there fees for currency conversion?
Currency conversion fees range from about 1% to 2.5% depending on card type and transaction.
Are there fees for account inactivity?
There are no general inactivity fees.
Are there account maintenance fees?
Account maintenance fees may be charged depending on account type.
Are fees charged for operation cancellation?
Fees may apply for canceled international payments.
Are there fees for expedited operations?
Express or priority services may have additional fees.
Are there hidden fees?
Arion Bank maintains transparent fee disclosures with no deliberate hidden fees.
How are fees calculated for large amounts?
Large transfers may incur proportionally higher fees; percentage-based and fixed fees may apply.
Are there different tariff plans in the service?
Different account and card types have varying fee structures.
What advantages does VIP status provide?
VIP customers may have access to personalized service, fee reductions, and priority support.
How to get preferential conditions?
Preferential conditions are granted based on account type, balance, and relationship with the bank.
Are there free operations per month?
Some plans include free basic transactions monthly.
Are there discounts for active users?
Discounts or fee waivers may be available for high volume clients.
Are there corporate tariffs?
Corporate accounts have separate pricing structures.
Can individual conditions be obtained?
Custom agreements are possible for high net worth or business clients.
Do promotional codes work for fee reduction?
No public info on promo codes for fees.
Are there cashback programs?
Some card products may offer cashback features.
Are there discounts for transaction volumes?
Volume-based discounts are applied in certain cases.
Is there an official mobile application?
Yes, the official Arion Bank mobile app is available.
On which platforms is the application available?
Available on iOS (App Store) and Android (Google Play).
What functions are available in the mobile application?
The app allows balance checks, payments, transfers, card management, loan applications, notifications.
Does functionality differ from the web version?
The app and web offer similar core functions, mobile app provides push notifications and biometric login.
Is Touch ID/Face ID supported?
Yes, biometric authentication like Touch ID and Face ID is supported in the mobile app.
Can the application work offline?
Most functions require online access; limited offline functionality for viewing cached info.
Are there push notifications about operations?
Yes, push notifications for transactions and alerts are supported.
Is dark theme supported?
Dark mode is available in the mobile app.
How often is the mobile application updated?
Updates are regularly released multiple times per year.
Are there beta versions of the application?
Beta versions are not publicly advertised.
Is the web interface of the service convenient?
The web interface is modern, responsive, and user-friendly.
Is responsive design supported?
Yes, the website adapts to different screen sizes and devices.
In which languages is the interface available?
Online and mobile interfaces are available in Icelandic and English.
Is there a night mode for the website?
Night/dark mode is not widely implemented on the web interface.
Are hotkeys supported?
Keyboard shortcuts are minimal or not a major feature.
Can data be exported?
Account statements and transaction history can be exported as PDFs or CSV.
Is there an API for developers?
Arion Bank provides APIs for open banking and developer integrations.
Is integration with other services supported?
Integration with third-party payment and financial services is supported through APIs.
How often is the web interface updated?
The web interface receives periodic updates aligned with corporate IT strategy.
Are there virtual cards in the service?
Virtual cards are available for safer online payments.
Can disposable cards be created?
Disposable or single-use virtual cards are not widely confirmed.
Is multi-currency account functionality supported?
Multi-currency accounts and cards (prepaid currency cards) are supported.
Are there investment products?
Investment services are offered including trading and portfolio management.
Can interest be earned on balance?
Interest may be earned on savings accounts according to product terms.
Are there credit products?
Credit cards, consumer loans, and mortgages are available.
Is P2P trading supported?
Peer-to-peer trading is not a core feature.
Can cryptocurrencies be bought/sold?
Cryptocurrency buying/selling is not officially supported by Arion Bank.
Is there acquiring for business?
Merchant services and payment acquiring are provided.
Are mass payouts supported?
Bulk payments for payroll and suppliers are supported.
Is there a loyalty program in the service?
Loyalty programs are offered with select products.
How are bonus points earned?
Bonus points may be earned through certain credit card usage.
Is there cashback for operations?
Cashback is available on select credit card products.
Are there referral programs?
Referral programs are not publicly documented.
What privileges do VIP clients have?
VIP clients receive personalized account management, priority services, and fee benefits.
Are there seasonal promotions and offers?
Seasonal and special offers are periodically available.
Can premium status be obtained?
Premium accounts are available via invitation or application based on client profile.
Are there partner discounts?
Partner discounts exist through affiliated merchants.
Are there corporate loyalty programs?
Business customers can participate in loyalty plans.
Does the service allow operations with online casinos?
Transactions with online casinos are generally subject to regulation and bank policy; specific stance not publicly disclosed.
Are there restrictions on gambling transactions?
Restrictions may apply due to regulatory compliance around gambling.
Can accounts be blocked for casino play?
Accounts may be blocked if gambling transactions violate policies or raise compliance flags.
How does the service view gambling?
The bank follows regulatory guidance; no official public stance detailed.
Are there special conditions for gambling?
No public details on special terms for gambling transactions.
Are casino transactions tracked?
Transactions are monitored for compliance and fraud prevention.
Can operations with gambling sites be hidden?
Transaction data is disclosed to users; hiding is typically not supported.
Are there notifications about gambling expenses?
No public info about specific gambling expense alerts.
Are there special fees for gambling operations?
Fees align with standard payment transaction fees.
Can limits be set on gambling?
Customers may request spending limits to control gambling expenses.
Is there a self-exclusion function?
No public info about self-exclusion features via the bank.
Can access to gambling sites be restricted?
The bank does not publicly offer gambling site blocking services.
Is gambling expense control supported?
Limited direct bank tools; customers can monitor spending via statements.
Are there notifications about limit exceedance?
Alerts exist for general transaction limits but not specifically for gambling.
Can operations with casinos be blocked?
Blocking possible if flagged by compliance.
Is there gambling expense statistics?
No specific gambling expense reports publicly provided.
Is a "cooling-off period" supported?
No public info on cooling-off for gambling transactions.
Can help be obtained for gambling addiction?
Bank refers customers to public resources.
Is there partnership with player assistance organizations?
No public partnerships disclosed.
How to set up gambling expense notifications?
No specific process for gambling notifications publicly available.
Which online casinos accept this payment method?
Many Icelandic residents use Visa or Mastercard issued by Arion Bank for casino deposits.
Are there exclusive partnerships with specific casinos?
No exclusive casino partnerships are publicly known.
Do conditions differ when used in different casinos?
Terms usually depend on casino policies rather than bank.
Are there special bonuses for using this method in casinos?
No bank-specific casino bonuses are announced.
Can the method be used for both deposits and withdrawals in casinos?
Card payments can be used for deposits; withdrawal support depends on casino and card issuer policies.
Are there geographic restrictions for casino usage?
Restrictions vary by jurisdiction and regulatory compliance.
How do casino operators typically process transactions from this method?
Transactions use standard card processing networks.
Are there typical processing times when used with casinos?
Deposits are instant; withdrawal speed depends on the casino.
Do casinos usually charge additional fees for this method?
Some online casinos may charge fees; not controlled by the bank.
Are there any known compatibility issues with major casino platforms?
No known compatibility issues reported publicly.