What is the official website of the payment service?
The official website for Aurland Sparebank's payment services is part of Sogn Sparebank's site at https://www.sognbank.no
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Where can I find the customer support contacts?
Customer support contacts are available on the bank's "Contact us" webpage at https://www.sognbank.no/English/Contact-us and in the mobile banking app.
What is the hotline phone number?
The main customer service phone number is +47 57 64 85 10.
Is there a toll-free support number?
There is no verified indication of a toll-free support number for Aurland Sparebank; support is provided via local phone number.
What is the email address for technical support?
The general support email is [email protected] which can be used for technical issues.
Are there separate emails for different types of inquiries?
Specific specialized emails for different departments are not publicly listed; contact is centralized through [email protected].
Where can I find the online chat support?
Online chat support availability is not clearly described on the website; mobile banking app and phone support are primary support channels.
Does the chat support work 24/7?
There is no confirmed 24/7 online chat support.
Is there support through messengers (Telegram, WhatsApp)?
No verified support through Telegram or WhatsApp is provided by Aurland Sparebank.
What are the support working hours?
Customer support operates Monday to Friday from 7:00 AM to 9:00 PM, and weekends from 9:00 AM to 9:00 PM.
Does support work on weekends and holidays?
Support is available on weekends from 9:00 AM to 9:00 PM; holiday support is not explicitly mentioned.
Are there regional offices for in-person visits?
Yes, physical offices are open for visits and appointments, including a main office in Aurland.
Where are the physical offices located?
The main physical office is at Helabrotet 1A, 5745 Aurland, Norway.
Can I schedule a personal meeting?
Yes, personal meetings can be scheduled by contacting customer service in advance.
Are there representatives in different countries?
There are no international representatives; services focus on local Norwegian customers.
In which languages is support available?
Support is provided primarily in Norwegian; English may be available for some services.
How quickly does support respond to requests?
Typical response times for phone and email support are within the same business day.
Is there a priority system for VIP clients?
There is no public information about VIP priority support services.
Can I request a callback?
Callback services are not explicitly detailed but likely available upon request through customer service channels.
When was the payment service founded?
Aurland Sparebank itself was merged and became part of Sogn Sparebank on April 1, 2019.
Who is the founder and owner of the service?
Aurland Sparebank was founded in the 19th century and is now owned as part of Sogn Sparebank after merger.
In which country is the company registered?
The company is registered in Norway.
What is the development history of the payment service?
The service evolved through the merger of Aurland Sparebank and Vik Sparebank forming Sogn Sparebank in 2019.
Have there been major updates or rebranding?
The major event was the 2019 merger forming Sogn Sparebank; branded payment services continue under this bank.
Who sits on the company's board of directors?
Specific current board members are listed on the Sogn Sparebank corporate site, but detailed names are not publicly aggregated here.
Are there investors or partners in the service?
As a savings bank, ownership is regional stakeholders; no public investor list is available.
Does the company participate in stock trading?
The bank is not publicly traded; it operates as a Norwegian savings bank.
What is the company's market capitalization?
Market capitalization is not applicable as it is not a publicly listed entity.
Are there subsidiary companies or branches?
Sogn Sparebank operates local branches including the one in Aurland.
What licenses does the payment service have?
It holds standard Norwegian banking licenses enabling deposit-taking and payment services.
In which jurisdictions does the service operate officially?
Officially operates within Norway.
Are there licenses for cryptocurrency operations?
There is no evidence of cryptocurrency-specific licenses for this bank or payment service.
Does the service comply with AML/KYC requirements?
The bank complies with Norwegian AML and KYC regulatory standards as a licensed financial institution.
Are there security certificates (PCI DSS, etc.)?
Standard banking security compliance applies; PCI DSS compliance would typically be met for card services.
Has the service undergone security audits?
Regular security audits are standard practice; specific audit details are not publicly disclosed.
Is there insurance for client funds?
Deposits are protected under the Norwegian banks' deposit guarantee scheme.
Which international standards does it comply with?
Compliance with Norwegian and EU financial regulatory standards and GDPR for data protection.
Have there been any regulatory fines or violations?
No publicly available records of major regulatory fines or violations.
Where can I find real reviews about the service?
Users review banks including Sogn Sparebank on local finance forums and Norwegian review sites.
What are the main user complaints?
Common banking complaints generally involve waiting times or digital service issues, specifics for Aurland Sparebank are not detailed.
What do users most often praise the service for?
Users praise local expertise, personalized service, and secure mobile banking functions.
Are there issues with fund withdrawals?
No widespread reported withdrawal issues are found.
Is the interface convenient according to users?
Mobile and online banking interfaces are described as user-friendly and convenient.
Are clients satisfied with transaction speed?
Instant payments and transfers are supported, with user satisfaction generally positive.
Do users recommend this service?
Local customers tend to recommend the bank for regional banking and payment needs.
How do experts assess the service's reliability?
Experts consider Norwegian savings banks like Sogn Sparebank reliable and well-regulated.
Are there industry awards and recognitions?
No specific awards for Aurland Sparebank payment service are publicly cited.
Does the service participate in payment system rankings?
Participation in rankings is not publicly documented.
Are there recommendations from financial regulators?
Licensed status and compliance imply endorsement by Norwegian financial authorities.
What reputation does the service have among partners?
The bank has a good reputation regionally for cooperation with clients and payment networks.
How do they evaluate solution innovation?
The bank adopts modern mobile banking digital solutions consistent with the Sparebank 1 alliance.
Are there quality service certificates?
Banking certifications typical to Norwegian banks are maintained but not specifically itemized.
Does the company participate in industry conferences?
No public information available on industry event participation.
How does the service position itself in the market?
Positioned as a regional savings bank focusing on personal banking and community presence.
Which fiat currencies does the service support?
Payment services primarily support Norwegian Krone (NOK) and standard foreign currency transfers via SWIFT.
Are cryptocurrencies supported? Which ones specifically?
No cryptocurrency services are offered.
Is there a proprietary cryptocurrency or token?
No proprietary tokens or cryptocurrencies exist.
Can currencies be converted within the service?
Currency exchange is offered for international payments through standard bank FX services.
What exchange rates are used for conversion?
Rates correspond to market FX rates with possible small margins added by the bank.
How often are exchange rates updated?
Exchange rates are updated multiple times daily in line with market movements.
Are stablecoins supported?
Stablecoins are not supported.
Can exotic currencies be handled?
Exotic currency handling is limited, primarily focus on major global currencies.
Are there currency restrictions in different countries?
Standard international banking restrictions apply depending on destination country regulations.
What types of transfers does the service support?
Domestic payments, international SWIFT transfers, bank card payments, bill payments.
Can transfers be made between service users?
Yes, transfers between bank customers can be made instantly via mobile or internet banking.
Are transfers to bank cards supported?
Card payments and transfers are supported with Visa bank cards.
Can money be transferred to bank accounts?
Yes, transfers to external bank accounts are supported domestically and internationally.
Is bill payment available?
Bill payment services are available via mobile and online banking.
Are recurring payments supported?
Recurring payment setup is supported through the online banking platform.
Can automatic transfers be set up?
Automatic transfers can typically be configured via the internet banking service.
Is payment scheduling available?
Payment scheduling features are supported within the mobile and online banking system.
Are group payments supported?
Group payment capabilities are not specifically detailed.
Can payment links be created?
There is no explicit feature for generating payment links.
What are the minimum transaction amounts in the service?
Minimum amounts vary by payment type; typical minimums correspond to regulatory and system limits.
What are the maximum amounts that can be transferred?
Maximum limits depend on account type and verification status; specific limits are set by the bank.
Are there daily limits on operations?
Daily transaction limits apply based on customer verification level and risk assessment.
What monthly and annual limits are in effect?
Monthly and annual limits conform to regulatory requirements and bank policy.
Can limits be increased? How?
Limits can be increased by contacting customer service and completing enhanced verification.
Do limits differ for verified users?
Verified users generally have higher transaction and transfer limits.
Are there restrictions for new accounts?
New accounts have restricted limits until full verification is completed.
Do special limits apply in different countries?
No specific country-based differential limits since operation is domestic.
Can operations be temporarily blocked?
Yes, accounts and operations can be temporarily blocked for security or compliance reasons.
Are there limits on the number of daily operations?
Limits on daily transactions count exist based on risk and usage policies.
What are the minimum amounts for account funding?
Minimum funding thresholds vary by deposit method.
What methods of funding are supported?
Funding is supported via bank transfers, card payments, and direct deposit.
Are there fees for funding?
Funding fees may vary; deposits via bank transfer are usually free but card deposits might incur fees.
What are the minimum funding amounts?
Minimum deposit amounts depend on funding method and account type.
How quickly are funds credited when funding?
Funds via transfer or card are usually credited instantly or within the same banking day.
How can money be withdrawn from the system?
Withdrawals can be made via bank transfers, card withdrawals, or cash at bank.
Are there fees for fund withdrawal?
Withdrawal fees depend on method and destination; bank transfers may be free domestically.
How long does withdrawal take?
Withdrawals typically complete within one business day.
What withdrawal limits are set?
Withdrawal limits depend on account verification and type.
How quickly are funds credited when funding with a card?
Card funding is credited instantly or within minutes in most cases.
How long does a bank transfer take?
Domestic bank transfers usually occur within the same banking day.
How quickly do cryptocurrency transfers arrive?
Cryptocurrency transfers are not supported.
Are transfers between users instant?
Internal transfers between customers are instantaneous.
Are there delays when funding on weekends?
Weekend funding can be delayed due to banking system schedules.
Do holidays affect funding speed?
Public holidays may delay funding processing.
Can crediting be accelerated for a fee?
Some banks offer express processing for fees; it's not clearly stated here.
What determines the speed of funding processing?
Processing speed depends on funding method, bank cut-off times, and day of operation.
Are there notifications about funding status?
Users receive notifications through mobile banking and email about funding status.
What to do if funding takes too long?
Contact customer service for investigation and resolve delayed funding.
How quickly are withdrawal requests processed?
Withdrawal requests are usually processed within one business day.
How long does card withdrawal take?
Card withdrawals are processed instantly or within minutes at ATMs.
How quickly do bank transfers arrive?
Bank transfers arrive typically on the same day domestically.
Are cryptocurrency withdrawals instant?
Cryptocurrency withdrawals are not supported.
Are there withdrawal delays on weekends?
Withdrawals may be delayed on weekends.
Do holidays affect withdrawal speed?
Withdrawals may be delayed during bank holidays.
Can withdrawal be accelerated for an additional fee?
Information about express withdrawal for fees is not publicly available.
What determines withdrawal processing time?
Processing time depends on bank operation hours, withdrawal method, and verification status.
Are there notifications about withdrawal status?
Users receive status alerts via app and email.
Can a withdrawal request be canceled?
Withdrawal cancellation is possible if not yet processed; depends on timing.
How to register with the payment service?
Registration is done online or at the bank office, requiring personal identification.
What data is needed to create an account?
Personal details, identification number, address, and contact details are required.
Can registration be done without email?
Email is typically required for digital communication and service access.
Is phone confirmation required during registration?
Phone verification is generally part of security and registration process.
Are there age restrictions for registration?
Minimum age is 18 years for account ownership.
Can a corporate account be created?
Yes, business accounts are offered with additional documentation.
Is it required to provide real data?
Real and verifiable identification information is mandatory by law.
Are there country restrictions for registration?
Account registration is generally restricted to residents of Norway.
How long does account activation take?
Account activation is usually immediate after verification or within a few days for compliance checks.
What verification levels exist?
Basic and full verification levels exist, involving identity and address checks.
What documents are required for basic verification?
Valid ID and proof of address are standard.
Are documents needed for full verification?
Yes, additional proof such as income or business documents for corporate accounts.
Are digital copies of documents accepted?
Digital document submission is accepted via secure channels.
How long does the verification procedure take?
Verification typically completes within 1-3 business days.
Can the service be used without verification?
Limited service access is provided without full verification.
What restrictions apply to unverified users?
Unverified users face limits on transactions and may not access all services.
Is address confirmation required?
Yes, address verification is part of the KYC process.
Is a selfie with documents required?
Photo identification or selfie with documents may be needed for remote verification.
How often do documents need to be updated?
Periodic updates may be required, typically every few years.
What encryption technologies does the service use?
Industry-standard encryption such as TLS is used to protect data.
Is two-factor authentication supported?
Yes, 2FA is supported for secure login and transactions.
Are there SMS confirmations for operations?
SMS verification is used for sensitive operations.
Is biometric authentication supported?
Biometric login is available in the mobile app for convenience.
Is blockchain technology used?
Blockchain is not known to be used in their services currently.
Is there a multi-level security system?
Multiple layers of security including encryption, 2FA, and fraud detection are employed.
How is user personal data protected?
User data is protected under GDPR and Norwegian privacy laws with secure systems.
Is cold storage used for cryptocurrencies?
The service does not operate cryptocurrency wallets or storage.
Is there DDoS attack protection?
Banks implement DDoS protection measures as part of their IT security.
Are regular security audits conducted?
Regular internal and external security audits are conducted.
What anti-phishing protection measures are provided?
Anti-phishing warnings and secure login protocols are used.
Is there a suspicious activity detection system?
Monitoring systems are in place to detect suspicious transactions.
How does the service combat money laundering?
AML procedures include KYC, transaction monitoring, and reporting suspicious activity.
Is there blocking of suspicious accounts?
Suspicious accounts can be blocked promptly to prevent fraud.
What to do when fraud is detected?
Contact customer service immediately to report and mitigate fraud.
How to report suspicious activity?
Report via customer support phone or email.
Is there compensation for damage from fraudsters?
Compensation depends on regulatory provisions and incident circumstances.
What user rights exist for disputed transactions?
Users have rights to dispute and investigate unauthorized transactions.
How to dispute account blocking?
Users can appeal via customer service channels with supporting documentation.
Is there insurance against cyber attacks?
Cybersecurity insurance coverage is commonly held by banks but specific info is not public.
What fees does the service charge for transfers?
Fees vary by transfer type, amount, and destination; details provided on request.
Are there fees for account funding?
Funding fees vary; domestic transfers generally free.
Are fees charged for fund withdrawal?
Withdrawal fees depend on method; domestic bank transfers are usually free.
Are there fees for currency conversion?
Currency conversion fees apply as per tariff schedule.
Are there fees for account inactivity?
Some banks charge inactivity fees; no specific info on this service.
Are there account maintenance fees?
Account fees may apply depending on account type.
Are fees charged for operation cancellation?
Fees for transaction cancellations are not typically charged.
Are there fees for expedited operations?
Express services may carry additional fees if offered.
Are there hidden fees?
Transparent fee disclosure is standard practice.
How are fees calculated for large amounts?
Fees for large transfers may be tiered or percentage-based.
Are there different tariff plans in the service?
Various pricing plans may exist for personal and business accounts.
What advantages does VIP status provide?
VIP services like priority support and higher limits might be offered but are not detailed.
How to get preferential conditions?
Preferential terms usually require high balances or special agreements.
Are there free operations per month?
Some free transactions may be included depending on account type.
Are there discounts for active users?
Discounts or fee waivers for active users may be available.
Are there corporate tariffs?
Corporate accounts have specific fee structures.
Can individual conditions be obtained?
Custom fees and conditions can sometimes be negotiated.
Do promotional codes work for fee reduction?
There is no public evidence of promotional codes.
Are there cashback programs?
Cashback is not typically offered by savings banks in Norway.
Are there discounts for transaction volumes?
Volume discounts may be available for business clients.
Is there an official mobile application?
Yes, Sogn Sparebank provides an official mobile banking app.
On which platforms is the application available?
The app is available on iOS and Android platforms.
What functions are available in the mobile application?
Functions include account management, payments, transfers, card control, and notifications.
Does functionality differ from the web version?
The mobile app offers most core banking functions similar to the web platform.
Is Touch ID/Face ID supported?
Yes, biometric authentication such as Face ID is supported in the app.
Can the application work offline?
Limited offline functionality is available, mainly for viewing cached data.
Are there push notifications about operations?
Push notifications are available for transactions and alerts.
Is dark theme supported?
Dark mode availability is not specifically stated.
How often is the mobile application updated?
Updates are regularly released to improve security and features.
Are there beta versions of the application?
No public beta program is indicated.
Is the web interface of the service convenient?
The web platform is user-friendly and accessible.
Is responsive design supported?
The web interface supports responsive design for mobile devices.
In which languages is the interface available?
Interface available primarily in Norwegian and some English sections.
Is there a night mode for the website?
Night mode is not explicitly mentioned.
Are hotkeys supported?
Hotkeys are typically not supported in banking web UIs.
Can data be exported?
Account statements and transaction histories can be exported.
Is there an API for developers?
No public API access is offered.
Is integration with other services supported?
Integration with common financial tools may be possible via indirect methods.
How often is the web interface updated?
The web platform receives periodic updates by the bank.
Are there virtual cards in the service?
Virtual card issuance is offered as part of digital banking services.
Can disposable cards be created?
Disposable or temporary cards are not explicitly available.
Is multi-currency account functionality supported?
Multi-currency accounts are not generally provided.
Are there investment products?
Investment products are available through the bank but separate from core payment services.
Can interest be earned on balance?
Interest may be earned on savings accounts.
Are there credit products?
Credit and loan products are offered through the bank.
Is P2P trading supported?
Peer-to-peer trading is not supported.
Can cryptocurrencies be bought/sold?
Cryptocurrency trading is not available.
Is there acquiring for business?
Merchant acquiring services information is not prominently available.
Are mass payouts supported?
Bulk payment services may be available for businesses.
Is there a loyalty program in the service?
No specific loyalty program is advertised.
How are bonus points earned?
Not applicable.
Is there cashback for operations?
Cashback is not offered.
Are there referral programs?
No public referral program details found.
What privileges do VIP clients have?
VIP privileges, if any, are not detailed.
Are there seasonal promotions and offers?
Seasonal promotions are not prominently offered.
Can premium status be obtained?
Premium banking services may be available on request.
Are there partner discounts?
Partner discounts are not specified.
Are there corporate loyalty programs?
Corporate loyalty programs are not publicly detailed.
Does the service allow operations with online casinos?
Casinos or gambling-related transactions are subject to banking and legal restrictions.
Are there restrictions on gambling transactions?
Gambling transactions follow Norwegian financial legislation and bank policy.
Can accounts be blocked for casino play?
Accounts can be blocked if linked to suspicious gambling transactions.
How does the service view gambling?
Gambling transactions are regulated and monitored for compliance.
Are there special conditions for gambling?
Specific terms for gambling transactions are in line with regulations.
Are casino transactions tracked?
Transactions with gambling merchants are monitored for compliance.
Can operations with gambling sites be hidden?
Transactions are transparent for security and compliance purposes.
Are there notifications about gambling expenses?
There are no dedicated gambling expense alerts.
Are there special fees for gambling operations?
No specific gambling transaction fees are publicly known.
Can limits be set on gambling?
Banks may set general transaction limits but not specifically for gambling.
Is there a self-exclusion function?
Self-exclusion is a standard service in Norwegian banking linked to problem gambling.
Can access to gambling sites be restricted?
Banks do not usually restrict access to websites.
Is gambling expense control supported?
Banks provide general transaction monitoring tools.
Are there notifications about limit exceedance?
Notifications for general limits are available.
Can operations with casinos be blocked?
Suspicious casino-related transactions can be blocked.
Is a "cooling-off period" supported?
Cooling-off periods may be part of self-exclusion programs.
Can help be obtained for gambling addiction?
Referrals to gambling addiction help are typically available through the bank or authorities.
Is there partnership with player assistance organizations?
No public partnerships identified.
How to set up gambling expense notifications?
Users can enable transaction alerts to monitor expenses.
Which online casinos accept this payment method?
No detailed list applies as the bank issues general payment cards usable widely.
Are there exclusive partnerships with specific casinos?
No known exclusive casino partnerships.
Do conditions differ when used in different casinos?
Bank card use conditions comply with general payment provider terms.
Are there special bonuses for using this method in casinos?
No casino-specific bonuses exist.
Can the method be used for both deposits and withdrawals in casinos?
Bank cards may be used for deposits, withdrawals depend on casino rules.
Are there geographic restrictions for casino usage?
Usage depends on jurisdictional legality.
How do casino operators typically process transactions from this method?
Processed as regular card payments.
Are there typical processing times when used with casinos?
Similar to standard card transaction times.
Do casinos usually charge additional fees for this method?
Any fees would be applied by the casino, not the bank.
Are there any known compatibility issues with major casino platforms?
No known compatibility issues reported.