What is the official website of the payment service?
The official website for Axepta payment services in Italy under Worldline is https://axepta.bnpparibas
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Where can I find the customer support contacts?
Customer support contacts can be found on the official Axepta BNP Paribas support page and typically under "Contact" or "Support" sections on the website.
What is the hotline phone number?
The main customer service phone number for Axepta BNP Paribas support is +33 825 07 27 47 (Charged at 0.15€ per minute plus call cost)
Is there a toll-free support number?
For Belgium, there is a toll-free number +32 (0)800 94 044 for additional terminals or new contracts; no general toll-free number was identified for Italy.
What is the email address for technical support?
The technical support email address for Axepta BNP Paribas is [email protected]
Are there separate emails for different types of inquiries?
Yes, specific emails exist such as [email protected] for Belgium technical support and [email protected] for sales inquiries; localized support emails exist for Luxembourg as well but Italy-specific distinct emails were not explicitly detailed.
Where can I find the online chat support?
The availability of online chat support is not explicitly mentioned; usually, chat is accessible via the official website customer support portal if offered.
Does the chat support work 24/7?
No confirmed information about 24/7 chat availability was found; standard support hours are usually business days.
Is there support through messengers (Telegram, WhatsApp)?
No verified information about support via Telegram or WhatsApp is available.
What are the support working hours?
Support service is generally available Monday to Friday 8:30 am to 6:00 pm for email and phone, specific regional services like Belgium have extended hours including weekends.
Does support work on weekends and holidays?
Regional support centers such as Belgium operate on weekends and holidays with limited hours; full weekend/holiday support is generally not available.
Are there regional offices for in-person visits?
As Axepta Italy operates as part of Worldline with banking partnerships, regional physical offices likely exist but no specific public in-person client office information was found.
Where are the physical offices located?
Exact physical office addresses in Italy were not disclosed in available sources; Worldline Italy sites likely serve as operational bases.
Can I schedule a personal meeting?
No direct protocol for personal meeting scheduling is published, typically meetings are arranged via sales or account managers upon request.
Are there representatives in different countries?
Yes, Axepta is part of Worldline which has a presence across Europe including Italy, Belgium, Luxembourg, and others.
In which languages is support available?
Support languages include Italian (for Italy), French, English, Dutch, German, Spanish, Portuguese, and Arabic across regional centers.
How quickly does support respond to requests?
Technical support aims to respond within 8 working hours for premium levels, typical response times by email or phone vary by complexity.
Is there a priority system for VIP clients?
Yes, premium or VIP clients can obtain priority handling and faster technical support response times.
Can I request a callback?
Callback services are typically available in industry-standard payment services, but no specific detail was found for Axepta.
When was the payment service founded?
Axepta was established before being integrated with BNP Paribas and later acquired by Worldline; exact founding year not found, but active since at least early 2010s.
Who is the founder and owner of the service?
Originally owned by BNL (BNP Paribas Group), now majorly owned by Worldline after an 80% acquisition completed in 2022.
In which country is the company registered?
The company is registered in Italy under the banking group BNL BNP Paribas and operational control by Worldline.
What is the development history of the payment service?
Axepta grew as a bank-owned acquirer in Italy, with a strong POS network, integrated extensively into Worldline’s European payment ecosystem from 2022 onward.
Have there been major updates or rebranding?
Significant update includes the acquisition by Worldline in 2022, integration under Worldline’s global Merchant Services brand.
Who sits on the company's board of directors?
Specific board members of Axepta Italy post-acquisition are not publicly detailed; oversight is under Worldline Group executives.
Are there investors or partners in the service?
Main investors/owners are Worldline (80%) and BNL BNP Paribas (20%) as a strategic partnership.
Does the company participate in stock trading?
Worldline is publicly traded on Euronext Paris, but Axepta Italy itself is a subsidiary not independently listed.
What is the company's market capitalization?
Market cap applies to Worldline, the parent company, not to Axepta Italy separately.
Are there subsidiary companies or branches?
Axepta Italy itself acts as a branch/subsidiary under Worldline’s Merchant Services.
What licenses does the payment service have?
Axepta operates under Italy’s regulated banking and payment institution licenses as part of the BNP Paribas Group and Worldline’s regulatory framework.
In which jurisdictions does the service operate officially?
Operates officially in Italy, and through Worldline, across several European countries.
Are there licenses for cryptocurrency operations?
No verified information indicates specific cryptocurrency licenses for Axepta Italy.
Does the service comply with AML/KYC requirements?
Yes, compliance with AML and KYC is standard, required by EU and Italian regulations for payment institutions.
Are there security certificates (PCI DSS, etc.)?
Axepta payment solutions comply with PCI DSS standards and other relevant payment card security certifications.
Has the service undergone security audits?
Regular security audits are standard practice; no specific audits publicly disclosed but expected under Worldline governance.
Is there insurance for client funds?
Client funds protection adheres to regulatory requirements consistent with banking and payment service providers in Italy.
Which international standards does it comply with?
Compliance includes PCI DSS, PSD2, GDPR, and relevant EU payment regulations.
Have there been any regulatory fines or violations?
No public records of regulatory fines or violations found related to Axepta Italy.
Where can I find real reviews about the service?
Reviews may be found on business payment solution forums, fintech review sites, and merchant feedback platforms.
What are the main user complaints?
Common complaints in payment services generally relate to integration complexity, transaction issues, and customer support delays.
What do users most often praise the service for?
Users appreciate broad payment acceptance, reliability, integration support, and partnership with major banks.
Are there issues with fund withdrawals?
No widespread or significant withdrawal issues reported.
Is the interface convenient according to users?
The payment interface is noted as functional and customizable, with UI components for easy merchant integration.
Are clients satisfied with transaction speed?
Transaction processing is reported fast and efficient in line with industry standards.
Do users recommend this service?
Users typically recommend Axepta in Italian market segments needing integrated bank acquiring services.
How do experts assess the service's reliability?
Experts rate Axepta’s reliability positively, especially after integration with Worldline’s technology and market presence.
Are there industry awards and recognitions?
No specific awards mentioned but Worldline and BNP Paribas have industry recognition for payment innovation.
Does the service participate in payment system rankings?
As part of Worldline, it contributes to high rankings in European acquiring market.
Are there recommendations from financial regulators?
Regulatory adherence is strong, with positive compliance reviews typical for bank-owned services.
What reputation does the service have among partners?
It is well-regarded for innovation and partnership with BNL/BNP Paribas in Italy.
How do they evaluate solution innovation?
Innovation is recognized through features like Smart Checkout, multi-channel acceptance, and API integrations.
Are there quality service certificates?
The service complies with quality standards aligned with banking and fintech sectors.
Does the company participate in industry conferences?
Worldline participates in major payment industry events; Axepta likely represented through Worldline.
How does the service position itself in the market?
Positioned as a leading Italian bank-owned acquirer integrated in Worldline’s European merchant services network.
Which fiat currencies does the service support?
Primarily Euro (EUR); possible acceptance of other European currencies depending on merchant setup.
Are cryptocurrencies supported? Which ones specifically?
No verified cryptocurrency payment support details for Axepta Italy.
Is there a proprietary cryptocurrency or token?
No proprietary crypto token is associated with Axepta.
Can currencies be converted within the service?
Currency conversion may be supported as standard in payment processing but no detailed internal FX system public info.
What exchange rates are used for conversion?
Industry-standard bank or card network exchange rates apply when conversions are performed.
How often are exchange rates updated?
Rates are updated in real-time or near real-time as per card networks and banking FX schedules.
Are stablecoins supported?
No confirmed support for stablecoins.
Can exotic currencies be handled?
Exotic currency acceptance would depend on merchant acquiring agreements, not explicitly stated.
Are there currency restrictions in different countries?
Subject to local regulation and card network rules; Italy primarily uses Euro with typical EU restrictions.
What types of transfers does the service support?
Supports POS payments, online card payments, mobile wallet transactions, and bank transfers (depending on merchant services).
Can transfers be made between service users?
Peer-to-peer transfers are not a common feature of bank acquirers like Axepta.
Are transfers to bank cards supported?
Supports card payments but card-to-card transfers as a payout are typically outside core services.
Can money be transferred to bank accounts?
Merchant settlement funds can be transferred to bank accounts per acquiring agreements.
Is bill payment available?
Not a core feature; service mainly focused on merchant payment processing.
Are recurring payments supported?
Recurring payment setup is supported via API integrations for subscription or repeat billing models.
Can automatic transfers be set up?
Automated settlements to merchants’ bank accounts are a standard feature.
Is payment scheduling available?
Payment scheduling at the merchant level via API is typically supported.
Are group payments supported?
No specific group payment feature identified.
Can payment links be created?
Axepta offers Smart Checkout and online payment page features which imply payment link capabilities.
What are the minimum transaction amounts in the service?
Minimum transaction amounts may depend on card schemes and merchant configuration.
What are the maximum amounts that can be transferred?
Maximum transaction limits are set per merchant agreement and card network rules.
Are there daily limits on operations?
Daily limits may apply depending on merchant risk profiles and regulatory requirements.
What monthly and annual limits are in effect?
Monthly/annual limits follow card scheme and banking regulations; typically flexible with merchant volume.
Can limits be increased? How?
Limits can be increased by submitting requests through account managers and verification upgrades.
Do limits differ for verified users?
Verified merchants have higher transaction limits compared to new or unverified accounts.
Are there restrictions for new accounts?
New account restrictions commonly include lower limits and tighter fraud monitoring.
Do special limits apply in different countries?
Local regulatory frameworks may impose geographic variations in limits.
Can operations be temporarily blocked?
Yes, operations can be blocked due to suspicious activity, fraud alerts, or regulatory compliance holds.
Are there limits on the number of daily operations?
Limits on transaction counts may be imposed for operational or security reasons.
What are the minimum amounts for account funding?
Details on account funding minimums are generally merchant-agreement dependent.
What methods of funding are supported?
Funding methods mainly relate to settlement of merchant funds via bank transfers.
Are there fees for funding?
Fees for funding merchant accounts are usually minimal or none; client transaction fees may apply.
What are the minimum funding amounts?
Minimum funding amounts depend on merchant contracts and service type.
How quickly are funds credited when funding?
Merchant settlements generally occur daily or per agreed schedule, typically within 1-3 business days.
How can money be withdrawn from the system?
Merchants withdraw funds settled to their bank accounts; consumer withdrawal methods depend on card issuer.
Are there fees for fund withdrawal?
Withdrawal fees depend on banking partners and country policies, typically paid by merchants or consumers as per card issuer.
How long does withdrawal take?
Withdrawal processing times vary from immediate (card) to several business days (bank transfers).
What withdrawal limits are set?
Limits are defined by card schemes, banks, and merchant contracts.
How quickly are funds credited when funding with a card?
Card funding generally is instant or near-instant for consumer payments.
How long does a bank transfer take?
Bank transfers may take 1-3 business days depending on country banking systems.
How quickly do cryptocurrency transfers arrive?
Not applicable as cryptocurrency transfers are not supported.
Are transfers between users instant?
Internal P2P transfers are not part of Axepta service offering.
Are there delays when funding on weekends?
Weekend processing delays commonly occur in banking and payment settlement.
Do holidays affect funding speed?
Holidays usually delay processing times for funding and withdrawals.
Can crediting be accelerated for a fee?
Express processing options may exist in some agreements, typically at extra cost.
What determines the speed of funding processing?
Funding speed is determined by banking systems, clearing mechanisms, and merchant setup.
Are there notifications about funding status?
Merchants generally receive notifications on transaction and settlement statuses.
What to do if funding takes too long?
Contact support with transaction details to investigate delayed funding.
How quickly are withdrawal requests processed?
Withdrawal requests processing aligns with banking hours and merchant agreements.
How long does card withdrawal take?
Card withdrawals usually occur instantly or within the same day, depending on card network.
How quickly do bank transfers arrive?
Bank transfers may take 1-3 business days.
Are cryptocurrency withdrawals instant?
N/A for Axepta.
Are there withdrawal delays on weekends?
Yes, banking and withdrawal delays occur on weekends.
Do holidays affect withdrawal speed?
Holidays slow down withdrawal processing.
Can withdrawal be accelerated for an additional fee?
Express withdrawal services sometimes available for a fee.
What determines withdrawal processing time?
Banking hours, fraud checks, and regulatory compliance affect withdrawal speed.
Are there notifications about withdrawal status?
Merchants generally get withdrawal status notifications.
Can a withdrawal request be canceled?
Cancellation possible before processing but depends on service policy.
How to register with the payment service?
Registration involves filling out a merchant application, providing business and banking info, and signing an agreement.
What data is needed to create an account?
Business identification, bank account details, contact info, and authorized user documents.
Can registration be done without email?
Email is standard for account creation and communication.
Is phone confirmation required during registration?
Phone verification may be part of KYC procedures.
Are there age restrictions for registration?
Merchants must be legally of age and compliant with business regulations.
Can a corporate account be created?
Yes, corporate merchant accounts are standard.
Is it required to provide real data?
Real, verifiable data is required under regulatory compliance.
Are there country restrictions for registration?
Service mainly targets Italian businesses; restrictions apply to non-EU residents.
How long does account activation take?
Account activation varies from a few days to weeks depending on verification.
What verification levels exist?
Multiple KYC verification levels exist, from basic to enhanced.
What documents are required for basic verification?
ID cards, business registration, bank account proof.
Are documents needed for full verification?
Yes, full verification requires more detailed documents.
Are digital copies of documents accepted?
Yes, digital copies are commonly accepted.
How long does the verification procedure take?
Usually a few business days.
Can the service be used without verification?
Limited usage; major functions require verification.
What restrictions apply to unverified users?
Limits on transaction size, number, and service access.
Is address confirmation required?
Yes, address proof is usually part of KYC.
Is a selfie with documents required?
Increasingly common under enhanced KYC.
How often do documents need to be updated?
Typically every 1-2 years or on request.
What encryption technologies does the service use?
Uses TLS encryption, PCI DSS compliant cryptography.
Is two-factor authentication supported?
Yes, 2FA is supported as part of account security.
Are there SMS confirmations for operations?
SMS verification is used for transactions and logins.
Is biometric authentication supported?
Supported in mobile apps where applicable.
Is blockchain technology used?
No publicly known blockchain integration.
Is there a multi-level security system?
Yes, layered security includes encryption, 2FA, fraud monitoring.
How is user personal data protected?
Complies with GDPR and employs secure data storage and processing practices.
Is cold storage used for cryptocurrencies?
Not applicable.
Is there DDoS attack protection?
Standard DDoS mitigation measures in place.
Are regular security audits conducted?
Yes, regular internal and external security audits are conducted.
What anti-phishing protection measures are provided?
Email and site security measures to prevent phishing are implemented.
Is there a suspicious activity detection system?
Fraud and suspicious activity detection systems are in place.
How does the service combat money laundering?
AML programs with transaction monitoring and KYC procedures.
Is there blocking of suspicious accounts?
Yes, suspicious accounts are blocked pending investigation.
What to do when fraud is detected?
Report immediately to support and follow instructions.
How to report suspicious activity?
Via customer support channels with detailed information.
Is there compensation for damage from fraudsters?
Compensation depends on terms and circumstances.
What user rights exist for disputed transactions?
Users have rights for chargebacks and dispute resolution as per PCI and regulatory rules.
How to dispute account blocking?
Contact support and provide required evidence; escalation possible.
Is there insurance against cyber attacks?
Likely operational insurance covers cyber risks but no specific product details found.
What fees does the service charge for transfers?
Fees vary by transaction type and merchant agreement.
Are there fees for account funding?
Typically no fees on funding merchant accounts; customer fees depend on card issuer.
Are fees charged for fund withdrawal?
Withdrawal fees may apply per banking agreements.
Are there fees for currency conversion?
Standard currency conversion fees apply if relevant.
Are there fees for account inactivity?
Not commonly charged.
Are there account maintenance fees?
Possible monthly or annual fees per contract.
Are fees charged for operation cancellation?
Cancellation fees may apply depending on timing.
Are there fees for expedited operations?
Express services may have additional fees.
Are there hidden fees?
Transparent fee disclosures are a regulatory requirement.
How are fees calculated for large amounts?
Often tiered or negotiated fees for large volume merchants.
Are there different tariff plans in the service?
Tariff plans vary by merchant size and service scope.
What advantages does VIP status provide?
VIPs get priority support, customized pricing, and exclusive services.
How to get preferential conditions?
Through business volume, contract negotiation, or premium status.
Are there free operations per month?
Some plans may include free transactions up to a threshold.
Are there discounts for active users?
Discounts often offered for high-volume or loyal customers.
Are there corporate tariffs?
Yes, corporate tariffs and plans are available.
Can individual conditions be obtained?
Custom pricing available for large or special clients.
Do promotional codes work for fee reduction?
Not commonly used in B2B payment services.
Are there cashback programs?
Cashbacks are rare, more common in consumer cards.
Are there discounts for transaction volumes?
Volume-based discounts apply.
Is there an official mobile application?
Yes, Axepta BNP Paribas offers mobile apps like Tap to Pay for contactless payments.
On which platforms is the application available?
iOS and Android platforms.
What functions are available in the mobile application?
Accept payments, contactless payments, transaction history, and account management.
Does functionality differ from the web version?
Mobile apps focus on in-person payments; web versions provide broader merchant account management.
Is Touch ID/Face ID supported?
Yes, biometric authentication is supported in mobile apps.
Can the application work offline?
Limited offline functionality, primarily requires online connectivity for transactions.
Are there push notifications about operations?
Push notifications are supported for transaction alerts.
Is dark theme supported?
No specific mention of dark mode availability.
How often is the mobile application updated?
Regular updates maintain security and add features.
Are there beta versions of the application?
Beta versions not publicly disclosed.
Is the web interface of the service convenient?
The web platform is described as user-friendly and customizable.
Is responsive design supported?
Yes, web interfaces are mobile-responsive.
In which languages is the interface available?
Italian, English, French, and other European languages.
Is there a night mode for the website?
Not specifically mentioned.
Are hotkeys supported?
No information about hotkey support.
Can data be exported?
Export of transaction reports and statements is supported.
Is there an API for developers?
Axepta provides APIs for payment integration and management.
Is integration with other services supported?
Supports integration with e-commerce platforms, CMS, and third-party services.
How often is the web interface updated?
Periodic updates aligned with security and feature improvements.
Are there virtual cards in the service?
No mention of virtual card issuance.
Can disposable cards be created?
Not applicable.
Is multi-currency account functionality supported?
Limited, mainly Euro-focused.
Are there investment products?
No investment products offered.
Can interest be earned on balance?
No interest on balance products.
Are there credit products?
No direct credit or lending services.
Is there acquiring for business?
Yes, Axepta operates as a merchant acquirer for businesses in Italy.
Are mass payouts supported?
No explicit information found on mass payouts.
Is there a loyalty program in the service?
No explicit loyalty program information available.
How are bonus points earned?
Not applicable.
Are there referral programs?
No information available.
What privileges do VIP clients have?
VIP clients receive priority support and custom pricing.
Are there seasonal promotions and offers?
Not typically offered.
Can premium status be obtained?
Premium support is available based on service level agreements.
Are there partner discounts?
Possible but not detailed.
Are there corporate loyalty programs?
No specific corporate loyalty programs found.
Does the service allow operations with online casinos?
No explicit mention; standard banking restrictions usually apply.
Are there restrictions on gambling transactions?
Gambling transactions may be subject to regulatory limitations.
Can accounts be blocked for casino play?
Possible under fraud and regulatory compliance policies.
How does the service view gambling?
Generally follows regulatory guidance, with cautious monitoring.
Are there special conditions for gambling?
None publicly detailed.
Are casino transactions tracked?
Transactions monitored like any other for compliance.
Are there notifications about gambling expenses?
No specific notifications.
Can limits be set on gambling?
Standard transaction limits apply.
Is there a self-exclusion function?
Not specific to payment service; provided by gambling operators.
Can access to gambling sites be restricted?
Not applicable.
Can operations with casinos be blocked?
Yes, per compliance policies.
Can help be obtained for gambling addiction?
Not through payment service.
Is there partnership with player assistance organizations?
No information.
How to set up gambling expense notifications?
Not applicable.
Which online casinos accept this payment method?
Not publicly listed.
Are there exclusive partnerships with specific casinos?
No information.
Do conditions differ when used in different casinos?
Not applicable.
Can the method be used for both deposits and withdrawals in casinos?
Not specified.
Are there geographic restrictions for casino usage?
Subject to national regulations.
How do casino operators typically process transactions from this method?
As standard card or bank payments.
Are there typical processing times when used with casinos?
Standard processing times apply.
Do casinos usually charge additional fees for this method?
Depends on casino policies.
Are there any known compatibility issues with major casino platforms?
Not reported.