What is the official website of the payment service?
https://www.sella.it
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Where can I find the customer support contacts?
Customer support contacts are available on the Banca Sella website under the "Contatti e assistenza" (Contacts and Support) section.
What is the hotline phone number?
The main customer service phone number is 800.142.142 (toll-free within Italy) and +39 015 2434617 for calls from abroad or mobile phones.
Is there a toll-free support number?
Yes, Banca Sella offers a toll-free number 800.142.142 for customer support within Italy.
What is the email address for technical support?
General email contact is [email protected]; a specific technical support email is not publicly specified.
Are there separate emails for different types of inquiries?
Specialized email addresses include [email protected] for general inquiries and [email protected] for official communications, but distinct emails for technical support or other departments are not clearly listed.
Where can I find the online chat support?
Online chat support is available through the Banca Sella Internet Banking portal and website, where customers can access chat assistance sessions.
Does the chat support work 24/7?
The interactive voice response (IVR) system is active 24/7, but live chat support is generally available Monday to Friday, 09:00 to 20:00.
Is there support through messengers (Telegram, WhatsApp)?
There is no verified information indicating official support through Telegram, WhatsApp, or similar messengers.
What are the support working hours?
Customer service hotline and chat support generally operate Monday to Friday from 08:00 to 21:00 or 09:00 to 20:00, excluding holidays.
Does support work on weekends and holidays?
Customer service is typically unavailable on weekends and public holidays, except for automated IVR services.
Are there regional offices for in-person visits?
Yes, Banca Sella has physical branch offices where in-person visits are possible.
Where are the physical offices located?
The headquarters is in Biella, Italy, with multiple branches throughout Italy. Example: Piazza Gaudenzio Sella, 1, Biella, Italy.
Can I schedule a personal meeting?
Personal meetings can be scheduled by contacting the branch offices or through the Internet Banking platform’s videoconference service during business hours.
Are there representatives in different countries?
Banca Sella primarily operates in Italy. International branches or representatives are not publicly detailed.
In which languages is support available?
Customer support is mainly in Italian; limited information suggests support for other languages may be minimal or unavailable.
How quickly does support respond to requests?
Response times vary but typically phone support answers promptly during business hours; email responses may take from a few hours to one or two business days.
Is there a priority system for VIP clients?
There is no publicly confirmed priority support system specifically for VIP clients.
Can I request a callback?
Callback services are typically not advertised; customers usually access immediate help via phone or scheduled video calls.
When was the payment service founded?
Banca Sella was founded in 1886.
Who is the founder and owner of the service?
Founded by the Sella family; the institution is controlled by Banca Sella Holding S.p.A.
In which country is the company registered?
Banca Sella is registered in Italy.
What is the development history of the payment service?
Banca Sella has evolved since 1886, expanding from traditional banking to digital payments, adding POS services, partnerships (e.g., Discover Network integration), and online platforms.
Have there been major updates or rebranding?
Recent efforts include integration with the Discover Global Network (2024) and enhancements in digital compliance and blockchain analytics partnerships.
Who sits on the company's board of directors?
Specific current board member details are not fully public but key executives include CFO Alessandro Basile and other investor relations professionals.
Are there investors or partners in the service?
The Sella family remains primary owners, with strategic partnerships such as with Chainalysis for crypto compliance and Discover Global Network for card payments.
Does the company participate in stock trading?
Banca Sella Holding S.p.A. has bond programs listed on the Luxembourg Stock Exchange; however, it is not a widely publicly traded company.
What is the company's market capitalization?
Market capitalization data for Banca Sella Holding is not publicly disclosed as it’s mostly privately held or traded via limited securities.
Are there subsidiary companies or branches?
The group includes multiple subsidiaries within the financial services sector under Banca Sella Holding.
What licenses does the payment service have?
Banca Sella is regulated and licensed by the Bank of Italy for banking and payment services.
In which jurisdictions does the service operate officially?
Banca Sella operates officially mainly in Italy and the European Economic Area.
Are there licenses for cryptocurrency operations?
Banca Sella has enhanced crypto compliance through partnerships but no public disclosure of dedicated cryptocurrency licenses.
Does the service comply with AML/KYC requirements?
Yes, Banca Sella complies fully with AML (Anti-Money Laundering) and KYC (Know Your Customer) regulations.
Are there security certificates (PCI DSS, etc.)?
The payment processing system complies with PCI DSS and other standard banking security requirements.
Has the service undergone security audits?
Regular security audits and compliance checks are performed as part of regulatory oversight and partnerships.
Is there insurance for client funds?
Client funds are protected by Italy’s Interbank Deposit Protection Fund (Fondo Interbancario di Tutela dei Depositi).
Which international standards does it comply with?
Compliance includes EU banking regulations, PSD2, GDPR data protection, and banking security frameworks.
Have there been any regulatory fines or violations?
No publicly disclosed major regulatory fines or violations.
Where can I find real reviews about the service?
Reviews can be found on Trustpilot, Google Reviews, and Italian consumer finance forums.
What are the main user complaints?
Complaints focus on customer support responsiveness and occasional payment or transfer service issues.
What do users most often praise the service for?
Users praise the ease of account opening, professional staff, digital platform usability, and smooth banking transactions.
Are there issues with fund withdrawals?
Some users report occasional delays or issues but these are infrequent and partly dependent on banking partners.
Is the interface convenient according to users?
The web and mobile interfaces are generally rated as user-friendly but an English version is requested by some international users.
Are clients satisfied with transaction speed?
Transaction processing speeds are generally regarded as efficient, with typical banking timeframes.
Do users recommend this service?
Majority of users recommend Banca Sella, noting its professionalism and comprehensive banking services.
How do experts assess the service's reliability?
Experts confirm Banca Sella’s reliability due to strict regulation, compliance, and established banking history.
Are there industry awards and recognitions?
No specific awards are publicly noted, but it is recognized as a long-standing Italian banking institution.
Does the service participate in payment system rankings?
Participation in general banking and payment rankings exists but no top global payment system rank is publicly noted.
Are there recommendations from financial regulators?
Regulated by the Bank of Italy with no adverse findings; the institution complies with EU financial standards.
What reputation does the service have among partners?
Banca Sella is well-regarded for compliance and innovation partnerships, such as with Discover and Chainalysis.
How do they evaluate solution innovation?
Recognized for embracing new payment technologies, digital services, and cryptocurrency compliance tools.
Are there quality service certificates?
Holds certifications required for banking and payment service provision under Italian and EU law.
Does the company participate in industry conferences?
Banca Sella participates in banking and fintech events to showcase innovations and compliance solutions.
How does the service position itself in the market?
Positioned as a traditional Italian bank with modern digital payment solutions and compliance leadership.
Which fiat currencies does the service support?
Primarily supports Euro (EUR) transactions.
Are cryptocurrencies supported? Which ones specifically?
Crypto services are supported through compliance partnerships but direct crypto exchange or custody services are limited.
Is there a proprietary cryptocurrency or token?
No proprietary cryptocurrency or token is issued by Banca Sella.
Can currencies be converted within the service?
Currency conversion services comply with banking regulations, though mostly Euro-centric due to primary market.
What exchange rates are used for conversion?
Rates adhere to market mid-rates with applicable bank fees.
How often are exchange rates updated?
Exchange rates update daily based on foreign exchange markets.
Are stablecoins supported?
Stablecoins are not explicitly supported as primary banking service offerings.
Can exotic currencies be handled?
Handling of exotic currencies is limited, focus remains on major Eurozone and global currencies.
Are there currency restrictions in different countries?
Geographic restrictions align with EU and Italian regulations; non-EU transactions subject to compliance checks.
What types of transfers does the service support?
Supports bank transfers, card payments, international wire transfers, and digital payment methods.
Can transfers be made between service users?
Peer-to-peer transfers within the platform are generally available.
Are transfers to bank cards supported?
Transfers to bank cards follow standard banking protocols if linked.
Can money be transferred to bank accounts?
Yes, transfers to external bank accounts are supported.
Is bill payment available?
Bill payment services are available through online banking portals.
Are recurring payments supported?
Recurring payments can be set up via Internet Banking.
Can automatic transfers be set up?
Automatic transfers and scheduled payments are supported.
Is payment scheduling available?
Yes, payment scheduling features exist.
Are group payments supported?
Group payment or splitting features are not specifically detailed.
Can payment links be created?
Payment link generation is not confirmed publicly.
What are the minimum transaction amounts in the service?
Minimum amounts vary by operation; details depend on specific service.
What are the maximum amounts that can be transferred?
Maximums are regulated by account type and country law.
Are there daily limits on operations?
Daily transaction limits exist per banking and regulatory policies.
What monthly and annual limits are in effect?
Monthly and annual limits follow AML/KYC regulatory requirements.
Can limits be increased? How?
Limits can be increased after user verification and compliance review.
Do limits differ for verified users?
Verified users receive higher transaction limits.
Are there restrictions for new accounts?
New accounts face stricter initial transaction limits.
Do special limits apply in different countries?
Yes, country-specific regulations may impact limits.
Can operations be temporarily blocked?
Operations can be blocked for security or compliance reasons.
Are there limits on the number of daily operations?
Daily operation count limits are imposed to prevent fraud.
What are the minimum amounts for account funding?
Funding minimums depend on the funding method.
What methods of funding are supported?
Funding via bank transfer, debit/credit card, and digital wallets are generally supported.
Are there fees for funding?
Fees may apply for certain funding types.
What are the minimum funding amounts?
Minimum funding varies by method and account type.
How quickly are funds credited when funding?
Funding times range from instant (cards) to a few days (bank transfers).
How can money be withdrawn from the system?
Withdrawals via bank transfer, ATM cards, and service partners are supported.
Are there fees for fund withdrawal?
Withdrawals may incur fees depending on method.
How long does withdrawal take?
Processing typically takes 1-3 business days.
What withdrawal limits are set?
Withdrawal limits correspond to account type and verification status.
How quickly are funds credited when funding with a card?
Card funding is mostly instant or within minutes.
How long does a bank transfer take?
Bank transfers typically take 1-3 business days.
How quickly do cryptocurrency transfers arrive?
If supported, crypto transfer times depend on network confirmations.
Are transfers between users instant?
Internal transfers are generally instant.
Are there delays when funding on weekends?
Weekend funding may be delayed especially for bank transfers.
Do holidays affect funding speed?
Bank holidays affect processing times.
Can crediting be accelerated for a fee?
Express funding options may be available with fees.
What determines the speed of funding processing?
Processing speed depends on payment method and banking hours.
Are there notifications about funding status?
Notifications are sent via email and app alerts.
What to do if funding takes too long?
Contact customer support to resolve delays.
How quickly are withdrawal requests processed?
Withdrawals are processed within 1-3 business days.
How long does card withdrawal take?
Card withdrawals typically take 1-2 business days.
How quickly do bank transfers arrive?
Usually 1-3 business days depending on destination.
Are cryptocurrency withdrawals instant?
Crypto withdrawals depend on blockchain confirmation times.
Are there withdrawal delays on weekends?
Weekend withdrawals may be delayed.
Do holidays affect withdrawal speed?
Holidays impact withdrawal processing time.
Can withdrawal be accelerated for an additional fee?
Express withdrawal services may be offered at a premium.
What determines withdrawal processing time?
Timeframes depend on method, verification, and banking schedules.
Are there notifications about withdrawal status?
Customers receive status updates via app and email.
Can a withdrawal request be canceled?
Cancellation depends on processing stage; early cancellation possible by contacting support.
How to register with the payment service?
Registration requires filling an online form and submitting identification for verification.
What data is needed to create an account?
Personal info, ID documents, and contact details are mandatory.
Can registration be done without email?
Email is typically required for registration and communication.
Is phone confirmation required during registration?
Phone verification is standard procedure.
Are there age restrictions for registration?
Minimum age is 18 years.
Can a corporate account be created?
Yes, business accounts are available with tailored requirements.
Is it required to provide real data?
Providing authentic personal information and documentation is mandatory.
Are there country restrictions for registration?
Registration is primarily for Italian residents; some services extend within the EU.
How long does account activation take?
Activation takes from a few hours to a few days depending on verification.
What verification levels exist?
Basic and enhanced verification levels with corresponding document requirements.
What documents are required for basic verification?
Government-issued ID and proof of address are required.
Are documents needed for full verification?
Yes, enhanced verification may require additional proof such as income or tax documents.
Are digital copies of documents accepted?
Digital document upload is generally accepted.
How long does the verification procedure take?
Verification usually completes within 1-3 business days.
Can the service be used without verification?
Limited functionality available for unverified users.
What restrictions apply to unverified users?
Transaction limits and access to services are restricted.
Is address confirmation required?
Address proof is required for compliance.
Is a selfie with documents required?
Photo verification including selfie with ID may be requested.
How often do documents need to be updated?
Document renewal is generally required periodically, depending on regulatory demands.
What encryption technologies does the service use?
Uses TLS/SSL encryption for data in transit and secure storage protocols.
Is two-factor authentication supported?
Yes, 2FA options are available for account security.
Are there SMS confirmations for operations?
SMS OTP confirmation is used for transaction security.
Is biometric authentication supported?
Biometric login is supported on mobile applications.
Is blockchain technology used?
Blockchain tools are used for compliance and crypto asset monitoring.
Is there a multi-level security system?
Yes, multi-layered security systems protect accounts and transactions.
How is user personal data protected?
Strong data protection policies conforming to GDPR standards are applied.
Is cold storage used for cryptocurrencies?
If crypto custody is offered, cold storage is part of security measures.
Is there DDoS attack protection?
Systems include measures against DDoS attacks.
Are regular security audits conducted?
Security audits are periodically performed as part of compliance.
What anti-phishing protection measures are provided?
Anti-phishing warnings and education are provided to users.
Is there a suspicious activity detection system?
Fraud detection systems monitor and flag suspicious activity.
How does the service combat money laundering?
AML protocols include KYC checks, transaction monitoring, and reporting.
Is there blocking of suspicious accounts?
Suspicious accounts are frozen pending investigation.
What to do when fraud is detected?
Contact support immediately; follow fraud response procedures.
How to report suspicious activity?
Use official support channels or dedicated reporting forms.
Is there compensation for damage from fraudsters?
Client fund protection schemes and insurance apply per regulation.
What user rights exist for disputed transactions?
Users have rights to dispute incorrect or unauthorized transactions.
How to dispute account blocking?
Formal dispute processes exist via customer service.
Is there insurance against cyber attacks?
Cyber insurance policies are employed to mitigate risk.
What fees does the service charge for transfers?
Fees vary by transfer type and amounts, disclosed transparently.
Are there fees for account funding?
Some funding methods may incur fees.
Are fees charged for fund withdrawal?
Withdrawal fees apply in certain cases.
Are there fees for currency conversion?
Currency conversion fees are applied based on bank tariffs.
Are there fees for account inactivity?
Inactivity fees may apply per account terms.
Are there account maintenance fees?
Maintenance fees depend on account type.
Are fees charged for operation cancellation?
Cancellation fees are generally not applied unless service costs incur.
Are there fees for expedited operations?
Express operation fees may be charged.
Are there hidden fees?
Fees are disclosed according to regulation; hidden fees are not permitted.
How are fees calculated for large amounts?
Fee schedules may include tiered or percentage rates for large transfers.
Are there different tariff plans in the service?
Yes, multiple pricing plans exist depending on customer segment.
What advantages does VIP status provide?
VIP clients may receive personalized support and reduced fees.
How to get preferential conditions?
Preferential terms are granted based on volume or relationship status.
Are there free operations per month?
Some plans allow a number of free transactions monthly.
Are there discounts for active users?
Discounts may be available for high transaction volumes.
Are there corporate tariffs?
Corporate accounts have specific fees and tariff structures.
Can individual conditions be obtained?
Custom pricing agreements are sometimes available.
Do promotional codes work for fee reduction?
Promotional codes may be offered occasionally.
Are there cashback programs?
Cashback is not a commonly known feature.
Are there discounts for transaction volumes?
Volume discounts are possible in some plans.
Is there an official mobile application?
Yes, Banca Sella offers an official mobile app.
On which platforms is the application available?
The app is available on iOS and Android platforms.
What functions are available in the mobile application?
Account management, payments, transfers, notifications, and biometric login.
Does functionality differ from the web version?
Mobile apps provide similar but sometimes simplified interfaces for convenience.
Is Touch ID/Face ID supported?
Yes, biometric authentication is supported.
Can the application work offline?
Limited offline functionality mainly for viewing cached data.
Are there push notifications about operations?
Push notifications are available for transaction alerts and bank messages.
Is dark theme supported?
Dark mode availability is not clearly specified.
How often is the mobile application updated?
The app is updated regularly for security and features.
Are there beta versions of the application?
No public information on beta testing programs.
Is the web interface of the service convenient?
The web platform is generally regarded as user-friendly and responsive.
Is responsive design supported?
The website supports mobile-responsive design.
In which languages is the interface available?
The interface is mainly in Italian; English options are limited.
Is there a night mode for the website?
Night mode on the web interface is not confirmed.
Are hotkeys supported?
Keyboard shortcuts are not prominently provided.
Can data be exported?
Account statements and transaction data can be exported in common formats.
Is there an API for developers?
No public API for developers is typically offered.
Is integration with other services supported?
Integration with major payment gateways and financial services is supported.
How often is the web interface updated?
Regular updates occur to maintain security and usability.
Are there virtual cards in the service?
Yes, virtual card issuance is available.
Can disposable cards be created?
Disposable or temporary virtual cards are offered for secure online payments.
Is multi-currency account functionality supported?
Multi-currency accounts are not a core feature.
Are there investment products?
Yes, Banca Sella offers asset management and investment services.
Can interest be earned on balance?
Interest-earning accounts are available depending on account types.
Are there credit products?
Credit and lending products are offered.
Is P2P trading supported?
Peer-to-peer trading is not a primary service.
Can cryptocurrencies be bought/sold?
Crypto-related services are available through partnerships, brokered external offerings.
Is there acquiring for business?
Merchant acquiring services are provided through POS and payment gateway solutions.
Are mass payouts supported?
Bulk payment facilities exist for corporate clients.
Is there a loyalty program in the service?
No widely known loyalty program is specifically marketed.
How are bonus points earned?
Not publicly specified.
Is there cashback for operations?
Cashback is not a standard offering.
Are there referral programs?
Referral schemes may be available occasionally.
What privileges do VIP clients have?
VIP clients benefit from personalized financial advisory and service speeds.
Are there seasonal promotions and offers?
Promotions are occasionally announced.
Can premium status be obtained?
Premium account upgrades are available.
Are there partner discounts?
Partner merchant discounts may occur.
Are there corporate loyalty programs?
Corporate loyalty programs are limited or not publicized.
Does the service allow operations with online casinos?
No official information supporting online casino transactions.
Are there restrictions on gambling transactions?
Generally, gambling-related transactions face restrictions per Italian regulations.
Can accounts be blocked for casino play?
Accounts may be blocked as part of compliance with gambling laws.
How does the service view gambling?
Gambling is subject to strict regulatory compliance and monitoring.
Are there special conditions for gambling?
Specific terms apply to gambling transactions.
Are casino transactions tracked?
Gambling-related transactions are monitored for compliance.
Can operations with gambling sites be hidden?
Transaction privacy for gambling is not supported by the service.
Are there notifications about gambling expenses?
Gambling expense alerts are not standard.
Are there special fees for gambling operations?
Specific fees for gambling transactions are not publicly detailed.
Can limits be set on gambling?
Limits may be applied for compliance reasons.
Is there a self-exclusion function?
Self-exclusion for gambling is managed in line with regulations.
Can access to gambling sites be restricted?
Site blocking can be implemented as per regulatory rules.
Is gambling expense control supported?
Expense controls are regulated by Italian law.
Are there notifications about limit exceedance?
Alerts for spending limits are part of regulated monitoring.
Can operations with casinos be blocked?
Yes, transactions can be blocked.
Is a "cooling-off period" supported?
Cooling-off periods for gambling addiction prevention are legislated.
Can help be obtained for gambling addiction?
Support services are referred by banks following the regulatory framework.
Is there partnership with player assistance organizations?
Banca Sella complies with national assistance programs.
How to set up gambling expense notifications?
Notifications are typically configured through compliance departments.
Which online casinos accept this payment method?
Specific casino acceptance lists are not publicly available.
Are there exclusive partnerships with specific casinos?
No known exclusive partnerships.
Do conditions differ when used in different casinos?
Terms typically depend on the individual casino.
Are there special bonuses for using this method in casinos?
No special casino-related bonuses are known.
Can the method be used for both deposits and withdrawals in casinos?
Not explicitly supported or endorsed.
Are there geographic restrictions for casino usage?
Usage is subject to Italian and EU gambling regulations.
How do casino operators typically process transactions from this method?
Transactions go through standard banking or card processing networks.
Are there typical processing times when used with casinos?
Processing times align with regular card or bank transfer timelines.
Do casinos usually charge additional fees for this method?
Any fees would depend on the casino’s policies.
Are there any known compatibility issues with major casino platforms?
No confirmed compatibility issues.