What is the official website of the payment service?
The official website of Banco Comafi is www.comafi.com.ar
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Where can I find the customer support contacts?
Customer support contact information can be found on the Banco Comafi official website under the "Contact Us" or "Customer Support" section.
What is the hotline phone number?
The main customer service phone number is +54 11 4328-5555.
Is there a toll-free support number?
Yes, Banco Comafi provides toll-free numbers such as 0800-999-2662 for individual customers and 0800-999-7528 for premium customers.
What is the email address for technical support?
Verified specific technical support email is not publicly listed; general inquiries often use [email protected] but technical support requests may be routed via their customer service channels.
Are there separate emails for different types of inquiries?
Banco Comafi typically manages inquiries through different contact points but does not publicly list specialized emails for distinct inquiry types; often handled through customer service.
Where can I find the online chat support?
Banco Comafi offers a virtual assistant named "Sofía" on their official website to assist customers with inquiries.
Does the chat support work 24/7?
Yes, the virtual assistant chat support is available 24/7 to answer customer queries instantly.
Is there support through messengers (Telegram, WhatsApp)?
There is no verified information indicating support via Telegram or WhatsApp messengers.
What are the support working hours?
Phone support and specialized assistance typically operate during regular business hours, Monday through Friday, approximately 9 AM to 6 PM local time.
Does support work on weekends and holidays?
Customer support phone services generally do not operate on weekends and holidays; however, digital assistance via virtual assistant is available 24/7.
Are there regional offices for in-person visits?
Banco Comafi has physical branches across Argentina where customers can visit for in-person service.
Where are the physical offices located?
Key physical office is located at Av. Roque Sáenz Peña 660, Buenos Aires, Argentina, and other branch locations throughout Argentina.
Can I schedule a personal meeting?
Personal meetings at branches can be scheduled typically by contacting the branch directly or via customer service.
Are there representatives in different countries?
Banco Comafi primarily operates in Argentina; no verified international representative offices are noted.
In which languages is support available?
Support is primarily provided in Spanish, Argentina's official language; limited availability in English may be possible for select services.
How quickly does support respond to requests?
Support response through phone and email usually occurs within one to two business days; virtual assistant provides instant replies.
Is there a priority system for VIP clients?
There are dedicated toll-free lines for premium customers indicating priority service.
Can I request a callback?
Callback services are available, typically arranged by contacting customer service via phone or online.
When was the payment service founded?
Banco Comafi was founded in 1985.
Who is the founder and owner of the service?
The bank was established as a private financial institution; current ownership is private and corporate, specific founders are not publicly detailed.
In which country is the company registered?
Banco Comafi is registered in Argentina.
What is the development history of the payment service?
Banco Comafi has evolved from a domestic bank into a provider of diverse financial products including payment services, digital banking, loans, credit cards, and investments in Argentina over several decades.
Have there been major updates or rebranding?
The bank launched a new mobile app "Comafi App" with enhanced features and security updates as recent major service improvements.
Who sits on the company's board of directors?
Specific current board member details are not publicly detailed; typically includes financial professionals and executives.
Are there investors or partners in the service?
Banco Comafi works with strategic partners in financial services, payment networks like Visa, and local/regional financial institutions.
Does the company participate in stock trading?
Banco Comafi is a private company and is not publicly traded on stock exchanges.
What is the company's market capitalization?
Market capitalization information is not applicable because Banco Comafi is privately held.
Are there subsidiary companies or branches?
Banco Comafi has branches throughout Argentina; subsidiary or affiliate companies in financial service areas may exist but are not publicly detailed.
What licenses does the payment service have?
Banco Comafi operates under licenses issued by the Central Bank of Argentina regulating commercial banks.
In which jurisdictions does the service operate officially?
Banco Comafi operates officially within Argentina.
Are there licenses for cryptocurrency operations?
There is no publicly available information confirming Banco Comafi has cryptocurrency-specific licenses.
Does the service comply with AML/KYC requirements?
Banco Comafi complies with Argentina’s regulatory AML (Anti-Money Laundering) and KYC (Know Your Customer) requirements as mandated by local law and BCRA.
Are there security certificates (PCI DSS, etc.)?
Specific third-party security certification disclosures like PCI DSS are not publicly listed; Banco Comafi implements standard banking security protocols.
Has the service undergone security audits?
Banks in Argentina including Banco Comafi are subject to regular security and regulatory audits by national authorities.
Is there insurance for client funds?
Client funds deposited in Banco Comafi are protected under Argentina’s deposit insurance scheme overseen by regulatory authorities.
Which international standards does it comply with?
Banco Comafi follows international banking compliance standards regulated within Argentina and aligned with global financial security protocols.
Have there been any regulatory fines or violations?
There are no publicly reported significant fines or regulatory penalties against Banco Comafi.
Where can I find real reviews about the service?
Real user reviews can be found on app stores (Google Play, Apple App Store), and local financial services review websites.
What are the main user complaints?
Users commonly complain about app stability, token integration issues, and occasional service glitches.
What do users most often praise the service for?
Users praise the convenience, range of services via the mobile app, and security features like biometric authentication.
Are there issues with fund withdrawals?
No widespread verified reports of fund withdrawal issues, but occasional delays may occur as normal with banking operations.
Is the interface convenient according to users?
The interface of Banco Comafi app and online banking receives mixed reviews—some find it user-friendly, others report usability challenges.
Are clients satisfied with transaction speed?
Clients generally report satisfactory transaction processing speeds within the banking network in Argentina.
Do users recommend this service?
Referral and recommendation rates are moderate; users tend to recommend based on service convenience and mobile app features.
How do experts assess the service's reliability?
Experts recognize Banco Comafi as a stable regional bank with compliant financial operations and improving digital services.
Are there industry awards and recognitions?
Banco Comafi was recognized for its advanced conversational AI virtual assistant in customer service.
Does the service participate in payment system rankings?
Banco Comafi is listed among recognized Argentine banking institutions but is not featured in major global payment rankings.
Are there recommendations from financial regulators?
Banco Comafi maintains regulatory compliance as mandated by Argentina’s Central Bank without public regulator endorsements.
What reputation does the service have among partners?
Banco Comafi is regarded as a trustworthy banking partner within Argentina’s financial ecosystem.
How do they evaluate solution innovation?
The bank is noted for digital innovation such as AI-driven chat support and updated mobile app features.
Are there quality service certificates?
Specific quality certifications are not publicly disclosed beyond regulatory compliance.
Does the company participate in industry conferences?
Banco Comafi participates in local financial and banking technology events though exact engagements are not detailed.
How does the service position itself in the market?
Banco Comafi positions as a full-service commercial bank in Argentina with a growing focus on digital banking and customer experience.
Which fiat currencies does the service support?
Primarily Argentine Peso (ARS); offers foreign currency services including USD.
Are cryptocurrencies supported? Which ones specifically?
No verified information on direct cryptocurrency support or trading within Banco Comafi services.
Is there a proprietary cryptocurrency or token?
Banco Comafi does not have a proprietary cryptocurrency or token.
Can currencies be converted within the service?
Banco Comafi supports currency exchange, including foreign exchange operations like buying/selling USD (e.g., MEP Dollar).
What exchange rates are used for conversion?
Exchange rates follow Argentina’s official and market exchange rates as regulated by the Central Bank and prevailing market conditions.
How often are exchange rates updated?
Rates are updated in real-time or daily in accordance with market fluctuations.
Are stablecoins supported?
No publicly available information indicating support for stablecoins.
Can exotic currencies be handled?
Foreign currency operations focus on major currencies; exotic currencies handling is not a standard offering.
Are there currency restrictions in different countries?
Currency handling is bound by Argentine regulations, with restrictions on some foreign currency transactions.
What types of transfers does the service support?
Banco Comafi supports bank transfers, electronic transfers, mobile payments, and international transfers through SWIFT network.
Can transfers be made between service users?
Yes, peer-to-peer transfers and account-to-account transfers within Banco Comafi are supported.
Are transfers to bank cards supported?
Transfers to linked bank cards are supported.
Can money be transferred to bank accounts?
Transfers to local and international bank accounts are supported under regulatory compliance.
Is bill payment available?
Yes, bill payment services are available through online banking and mobile app.
Are recurring payments supported?
Recurring payment setups are available for services and credit card payments.
Can automatic transfers be set up?
Automatic debit orders and scheduled payments can be configured.
Is payment scheduling available?
Yes, payment scheduling features are included in the online and mobile banking platforms.
Are group payments supported?
There is no verified specific feature for group payments; typical shared payment solutions may be handled externally.
Can payment links be created?
This functionality is not publicly confirmed as available.
What are the minimum transaction amounts in the service?
Minimum transaction limits vary depending on transaction type and regulatory requirements.
What are the maximum amounts that can be transferred?
Maximum amounts depend on account types, user verification levels, and regulatory limits.
Are there daily limits on operations?
Daily transaction limits exist aligned with regulatory and internal controls.
What monthly and annual limits are in effect?
Monthly and annual transaction limits are subject to user verification status and risk policies.
Can limits be increased? How?
Limits may be increased after completing enhanced verification and approval by bank authorities.
Do limits differ for verified users?
Verified users generally benefit from higher transaction limits.
Are there restrictions for new accounts?
New accounts often have lower limits and restrictions until verification and tenure increase.
Do special limits apply in different countries?
Limits apply regionally based on Argentine law; international restrictions may vary.
Can operations be temporarily blocked?
Transactions can be temporarily blocked due to fraud detection, suspicious activity, or regulatory compliance.
Are there limits on the number of daily operations?
Some limits on transaction count may apply based on account type and risk management.
What are the minimum amounts for account funding?
Minimum funding amounts vary by funding method.
What methods of funding are supported?
Funding is supported via cash deposits, bank transfers, debit/credit cards, and electronic transfers.
Are there fees for funding?
Deposit fees may apply depending on method; bank transfers commonly free from fees within the system.
What are the minimum funding amounts?
Minimum deposit amounts vary by product and payment method.
How quickly are funds credited when funding?
Funds from card payments and transfers are usually credited promptly or within 24 hours.
How can money be withdrawn from the system?
Money can be withdrawn via ATMs, bank transfers, branch cashier counters, or card withdrawals.
Are there fees for fund withdrawal?
Withdrawal fees depend on method; ATM withdrawals may have fixed fees, electronic transfers may be free or incur nominal charges.
How long does withdrawal take?
Withdrawals via ATM or bank transfers typically process within 1-2 business days.
What withdrawal limits are set?
Withdrawal limits are set per account type, verified status, and regulatory compliance.
How quickly are funds credited when funding with a card?
Card funding is generally credited within minutes to a few hours.
How long does a bank transfer take?
Local bank transfers may take a few hours up to one working day; international transfers may take several days.
How quickly do cryptocurrency transfers arrive?
Banco Comafi does not provide cryptocurrency transfer services.
Are transfers between users instant?
Most internal transfers within Banco Comafi accounts are instant or near-instant.
Are there delays when funding on weekends?
Funding by card may be delayed over weekends and public holidays; same with transfers depending on banking hours.
Do holidays affect funding speed?
Yes, funding and transfers are subject to delays during holidays as per banking operation schedules.
Can crediting be accelerated for a fee?
Expedited processing may be available for certain transfer types at additional cost.
What determines the speed of funding processing?
Processing speed depends on payment method, banking network, verification status, and transaction volume.
Are there notifications about funding status?
Customers receive notifications via SMS, email, or app alerts regarding funding status.
What to do if funding takes too long?
Contact customer support promptly to investigate and resolve delayed funding issues.
How quickly are withdrawal requests processed?
Withdrawal requests are processed within 1-2 business days typically.
How long does card withdrawal take?
Card withdrawals at ATMs are instant; transfers to cards may take longer per network processing.
How quickly do bank transfers arrive?
Usually within 1 business day domestically; international transfers may take longer.
Are cryptocurrency withdrawals instant?
Not applicable as Banco Comafi does not offer crypto withdrawals.
Are there withdrawal delays on weekends?
Withdrawals may be delayed on weekends due to non-operational banking hours.
Do holidays affect withdrawal speed?
Holidays can delay withdrawal processing times.
Can withdrawal be accelerated for an additional fee?
Express withdrawals may be available with service fees depending on transaction type.
What determines withdrawal processing time?
Withdrawal speed depends on the method, bank policies, regulatory checks, and transaction amount.
Are there notifications about withdrawal status?
Withdrawal status updates are provided via email, SMS, or app notifications.
Can a withdrawal request be canceled?
Cancellation possibilities depend on processing stage; customers must contact support immediately.
How to register with the payment service?
Registration is done via Banco Comafi branches or online banking through their website and mobile app.
What data is needed to create an account?
Personal identification, proof of address, tax identification, and contact information are required.
Can registration be done without email?
Email is generally required for communication and security purposes.
Is phone confirmation required during registration?
Phone verification is commonly required for security during registration.
Are there age restrictions for registration?
The minimum age to register is usually 18 years old or per local regulatory requirements.
Can a corporate account be created?
Yes, Banco Comafi offers corporate accounts with documentation specific to businesses.
Is it required to provide real data?
Real and verifiable documentation is required by law for identity verification and compliance.
Are there country restrictions for registration?
Registration is generally limited to residents or legal entities in Argentina.
How long does account activation take?
Account activation after document submission typically takes a few business days.
What verification levels exist?
Basic and enhanced verification levels exist based on document submission and risk assessment.
What documents are required for basic verification?
Valid ID, proof of residence, and tax ID documents.
Are documents needed for full verification?
Additional documents such as income proof and business certificates may be required.
Are digital copies of documents accepted?
Digital document submissions are accepted through online banking or app interfaces.
How long does the verification procedure take?
Verification processing takes between a few hours to several business days depending on complexity.
Can the service be used without verification?
Limited functionality is available without full verification; restrictions on transactions apply.
What restrictions apply to unverified users?
Unverified users face lower transaction limits and cannot access some services.
Is address confirmation required?
Yes, address proof is required for account opening and verification.
Is a selfie with documents required?
For enhanced verification or digital onboarding, a selfie or biometric check may be requested.
How often do documents need to be updated?
Documents usually need updating every few years or when personal data changes.
What encryption technologies does the service use?
Banco Comafi employs industry-standard SSL/TLS encryption for data protection.
Is two-factor authentication supported?
Two-factor authentication is supported via app tokens and SMS codes.
Are there SMS confirmations for operations?
SMS confirmations are commonly used for transaction verifications.
Is biometric authentication supported?
Biometric authentication is supported through mobile app features like fingerprint or Face ID.
Is blockchain technology used?
There is no public information confirming blockchain use in Banco Comafi services.
Is there a multi-level security system?
Banco Comafi implements multi-factor authentication and layered security practices.
How is user personal data protected?
Personal data is protected according to Argentine data protection regulations and internal security policies.
Is cold storage used for cryptocurrencies?
Not applicable as Banco Comafi does not support cryptocurrency custody.
Is there DDoS attack protection?
Banco Comafi implements standard network protections to mitigate DDoS attacks.
Are regular security audits conducted?
Regular security audits are conducted as part of regulatory compliance and internal policies.
What anti-phishing protection measures are provided?
The bank educates customers on anti-phishing and employs email and site security measures.
Is there a suspicious activity detection system?
Banco Comafi uses monitoring systems to detect suspicious or fraudulent activities.
How does the service combat money laundering?
The bank enforces AML policies including KYC checks, transaction monitoring, and reporting suspicious activities.
Is there blocking of suspicious accounts?
Suspected fraudulent or suspicious accounts are blocked or restricted in compliance with regulation.
What to do when fraud is detected?
Customers should immediately notify Banco Comafi’s support and follow the bank’s fraud response procedures.
How to report suspicious activity?
Suspicious activity can be reported via customer service telephone, email, or online banking interface.
Is there compensation for damage from fraudsters?
Consumer protections and potential compensation depend on case review and national banking laws.
What user rights exist for disputed transactions?
Users have the right to dispute transactions through the bank’s claims and resolution process.
How to dispute account blocking?
Account blocking disputes can be addressed by contacting customer support and providing required evidence.
Is there insurance against cyber attacks?
There is no public information about specific cyber attack insurance coverage.
What fees does the service charge for transfers?
Fees vary by transfer type, destination, and amount; domestic transfers may be free or low-cost.
Are there fees for account funding?
Funding fees depend on payment method; electronic transfers typically have no fee.
Are fees charged for fund withdrawal?
Withdrawal fees depend on method; ATMs and card withdrawals may incur fees.
Are there fees for currency conversion?
Currency conversion fees or spreads apply as standard banking practice.
Are there fees for account inactivity?
Inactivity fees may apply after prolonged account dormancy according to bank policy.
Are there account maintenance fees?
Maintenance fees vary by account type and banking product.
Are fees charged for operation cancellation?
Fees for transaction cancellation are uncommon but may apply in specific cases.
Are there fees for expedited operations?
Expedited services may incur additional fees depending on the operation.
Are there hidden fees?
Banco Comafi discloses fees in official tariffs; hidden fees are against regulatory policies.
How are fees calculated for large amounts?
Fees for large transactions are typically proportional and may have caps per bank policies.
Are there different tariff plans in the service?
Different pricing and fee plans exist depending on services and customer segment.
What advantages does VIP status provide?
VIP clients receive priority service, dedicated lines, and personalized banking solutions.
How to get preferential conditions?
Preferential conditions are offered to premium clients or by bank invitation based on account activity.
Are there free operations per month?
Some accounts offer a number of free transactions monthly after which fees apply.
Are there discounts for active users?
Active users may receive discounts or waived fees as part of loyalty programs.
Are there corporate tariffs?
Corporate tariffs and fee structures are customized for business clients.
Can individual conditions be obtained?
Custom pricing and conditions can be negotiated with Banco Comafi based on volume or relationship.
Do promotional codes work for fee reduction?
There is no public information about promo codes for fee reduction.
Are there cashback programs?
Cashback programs are available on some Banco Comafi credit and debit cards.
Are there discounts for transaction volumes?
Transaction volume discounts or tiered fees may apply for business clients.
Is there an official mobile application?
Yes, Banco Comafi offers the Comafi App for mobile banking.
On which platforms is the application available?
The app is available on Android (Google Play) and iOS (App Store).
What functions are available in the mobile application?
The app supports transfers, loans, credit card management, payments, investment funds, currency exchange, insurance, and notifications.
Does functionality differ from the web version?
The mobile app provides most banking features with added convenience and biometric security.
Is Touch ID/Face ID supported?
Yes, biometric authentication is supported in the mobile app.
Can the application work offline?
The app requires internet access; offline usage is limited to viewing cached data.
Are there push notifications about operations?
Push notifications are available for transaction alerts and updates.
Is dark theme supported?
Dark mode support is not confirmed.
How often is the mobile application updated?
The app is updated regularly, with security and feature improvements.
Are there beta versions of the application?
There is no public information about beta program availability.
Is the web interface of the service convenient?
Web interface is functional but user reviews indicate scope for improving usability.
Is responsive design supported?
The web platform supports responsive design for various devices.
In which languages is the interface available?
Interface languages are mainly Spanish; limited availability of English.
Is there a night mode for the website?
Night mode is not confirmed for the web interface.
Are hotkeys supported?
Hotkey support is not publicly detailed.
Can data be exported?
Data export options are limited; transaction history can be viewed and downloaded in some formats.
Is there an API for developers?
The availability of a developer API is not publicly disclosed.
Is integration with other services supported?
Banco Comafi supports integration with payment networks like Visa and MasterCard.
How often is the web interface updated?
Updates occur periodically to enhance security and features.
Are there virtual cards in the service?
Virtual card offerings are not clearly indicated.
Can disposable cards be created?
Disposable card creation is not publicly confirmed.
Is multi-currency account functionality supported?
Multi-currency services are limited mostly to domestic currency plus USD options.
Are there investment products?
Yes, Banco Comafi offers investment funds and fixed-term deposits.
Can interest be earned on balance?
Interest is paid on savings and certain deposit products.
Are there credit products?
Banco Comafi offers personal loans, auto loans, credit cards, and financing products.
Is P2P trading supported?
P2P trading is not publicly supported.
Can cryptocurrencies be bought/sold?
Banco Comafi does not currently offer cryptocurrency trading.
Is there acquiring for business?
Banco Comafi offers merchant acquiring and payment processing solutions.
Are mass payouts supported?
Bulk payments for business clients are likely supported but specifics are not publicly detailed.
Is there a loyalty program in the service?
Banco Comafi has loyalty programs linked to card usage and points redemption.
How are bonus points earned?
Bonus points are earned through card transactions and promotions.
Is there cashback for operations?
Select cards offer cashback on purchases.
Are there referral programs?
No confirmed referral programs publicly detailed.
What privileges do VIP clients have?
VIP clients get priority service, exclusive offers, and personalized financial advice.
Are there seasonal promotions and offers?
Seasonal promotions and campaigns are common.
Can premium status be obtained?
Premium status is usually granted based on account balance and activity.
Are there partner discounts?
Banco Comafi clients receive discounts with partner merchants.
Are there corporate loyalty programs?
Corporate clients may access specialized loyalty programs.
Does the service allow operations with online casinos?
There is no specific mention of support or restrictions related to online casinos.
Are there restrictions on gambling transactions?
Argentine banks often apply restrictions on gambling-related transactions as required by law.
Can accounts be blocked for casino play?
Accounts can be restricted if suspicious activity or policy violations occur.
How does the service view gambling?
Banco Comafi likely follows regulatory guidelines that restrict or monitor gambling transactions.
Are there special conditions for gambling?
No public special terms for gambling transactions.
Are casino transactions tracked?
Transactions related to casinos are monitored for compliance and fraud detection.
Can operations with gambling sites be hidden?
No; banking regulations mandate transparency in transactions.
Are there notifications about gambling expenses?
Notifications depend on user set alerts; no dedicated system confirmed.
Are there special fees for gambling operations?
Fees follow normal transaction fee policies.
Can limits be set on gambling?
No explicit gambling spending limits are publicly detailed.
Is there a self-exclusion function?
Self-exclusion features are not publicly described.
Can access to gambling sites be restricted?
Banco Comafi does not control site access; this is usually managed by other regulatory authorities.
Is gambling expense control supported?
Expense control adheres to basic transaction monitoring and user alerts.
Are there notifications about limit exceedance?
No dedicated gambling limit alerts but general transaction alerts exist.
Can operations with casinos be blocked?
Fraud or compliance-related blocks may affect casino-related transactions.
Is there gambling expense statistics?
No dedicated gambling expense analytics publicly available.
Is a "cooling-off period" supported?
Not publicly confirmed.
Can help be obtained for gambling addiction?
Banco Comafi does not publicize direct gambling addiction support resources.
Is there partnership with player assistance organizations?
No public information about partnerships for gambling addiction support.
How to set up gambling expense notifications?
Standard transaction notifications can be enabled through banking app settings.
Which online casinos accept this payment method?
There is no public list confirming online casino acceptance of Banco Comafi payments.
Are there exclusive partnerships with specific casinos?
No known exclusive partnerships.
Do conditions differ when used in different casinos?
No publicly known variations in terms.
Are there special bonuses for using this method in casinos?
None publicly documented.
Can the method be used for both deposits and withdrawals in casinos?
Such usage is not clearly supported or documented.
Are there geographic restrictions for casino usage?
Casino-related transactions are governed by Argentine law and regional restrictions.
How do casino operators typically process transactions from this method?
Standard banking transfer and card payment systems are used.
Are there typical processing times when used with casinos?
Processing follows usual banking transaction times.
Do casinos usually charge additional fees for this method?
Casino operator fees are not disclosed by Banco Comafi.
Are there any known compatibility issues with major casino platforms?
No documented compatibility issues.