What is the official website of the payment service?
The official website for Banco Galicia payment services is www.galicia.ar
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Where can I find the customer support contacts?
Customer support contacts are available on the official Banco Galicia website under the "Contact Us" section.
What is the hotline phone number?
The main customer service phone number is 0810-444-6500.
Is there a toll-free support number?
Yes, Banco Galicia provides a toll-free number 0810-444-6500 for customer support within Argentina.
What is the email address for technical support?
Specific technical support email addresses are not publicly listed; users typically contact the bank through official website channels or phone.
Are there separate emails for different types of inquiries?
Banco Galicia generally directs inquiries through website forms and specific contact points rather than multiple public email addresses.
Where can I find the online chat support?
Banco Galicia offers online chat support via their official website, typically accessible within the client portal or customer service section.
Does the chat support work 24/7?
Chat support availability is generally during business hours; 24/7 availability is not confirmed.
Is there support through messengers (Telegram, WhatsApp)?
There is no verified information confirming support via Telegram or WhatsApp.
What are the support working hours?
Customer support operates mainly from 8:00 AM to 6:00 PM local time.
Does support work on weekends and holidays?
Support on weekends and holidays is typically limited or unavailable.
Are there regional offices for in-person visits?
Yes, Banco Galicia has many branches available for in-person visits throughout Argentina.
Where are the physical offices located?
Physical offices are located across major cities in Argentina, including Buenos Aires and regional centers as listed on their website.
Can I schedule a personal meeting?
Customers can schedule personal meetings at Banco Galicia branches by contacting the branch directly or calling customer service.
Are there representatives in different countries?
Banco Galicia primarily operates in Argentina with no widely known international representative offices.
In which languages is support available?
Support is primarily available in Spanish.
How quickly does support respond to requests?
Response times vary; telephone support is immediate during hours, online inquiries may take hours to one business day.
Is there a priority system for VIP clients?
Banco Galicia provides VIP customer support services with priority handling for premium clients.
Can I request a callback?
Callback requests are typically possible through customer service after initial contact.
When was the payment service founded?
Banco Galicia was founded in the year 1905.
Who is the founder and owner of the service?
Banco Galicia was established as a private bank; it is currently owned by Grupo Galicia, a financial group in Argentina.
In which country is the company registered?
The company is registered in Argentina.
What is the development history of the payment service?
Banco Galicia has evolved from a traditional bank to offering modern payment methods including credit and debit cards, online banking, QR code payments, and mobile app services.
Have there been major updates or rebranding?
The bank has periodically updated its services and technology platforms to incorporate digital banking and enhanced payment solutions.
Who sits on the company's board of directors?
The Board includes Eduardo J. Escasany (Chairman), Pablo Gutiérrez (Vice Chairman), Federico Braun and Silvestre Vila Moret among others.
Are there investors or partners in the service?
Grupo Galicia owns Banco Galicia, with partnerships in financial technology and compliance solutions.
Does the company participate in stock trading?
Banco Galicia is part of Grupo Galicia, which is publicly traded on the US stock market.
What is the company's market capitalization?
Market capitalization information is tied to Grupo Galicia as a whole and fluctuates with the stock.
Are there subsidiary companies or branches?
Banco Galicia operates numerous branches and is part of the Grupo Galicia financial group with affiliated entities.
What licenses does the payment service have?
Banco Galicia is licensed as a bank by the Central Bank of Argentina.
In which jurisdictions does the service operate officially?
Officially operates in Argentina.
Are there licenses for cryptocurrency operations?
There is no verified information on Banco Galicia holding cryptocurrency-specific licenses.
Does the service comply with AML/KYC requirements?
Banco Galicia complies with national AML and KYC regulations as set by Argentine law and the Central Bank.
Are there security certificates (PCI DSS, etc.)?
The bank employs industry-standard security certifications, though specific certifications like PCI DSS are not publicly listed.
Has the service undergone security audits?
Banco Galicia undergoes regular security audits to comply with regulatory and internal standards.
Is there insurance for client funds?
Deposits are insured under the regulatory frameworks applicable in Argentina.
Which international standards does it comply with?
Banco Galicia complies with international banking regulations and corporate governance standards, including Sarbanes-Oxley Act for Grupo Galicia.
Have there been any regulatory fines or violations?
No publicly available information on major regulatory fines or violations.
Where can I find real reviews about the service?
Real reviews can be found on Google Reviews and other local review platforms.
What are the main user complaints?
Common complaints include slow customer service, issues receiving debit cards, disorganization, and ATM malfunctions.
What do users most often praise the service for?
Users praise the bank's reliable ATMs and the broad range of payment options.
Are there issues with fund withdrawals?
Some users report occasional delays and issues at ATMs or branch withdrawals.
Is the interface convenient according to users?
Users find the interface generally functional but have noted areas for improvement in online usability.
Are clients satisfied with transaction speed?
Transaction speeds for digital and card payments are generally rated positively.
Do users recommend this service?
Recommendations are mixed, with loyal clients but also notable critiques on service quality.
How do experts assess the service's reliability?
Experts consider Banco Galicia a solid, established financial institution with good risk controls.
Are there industry awards and recognitions?
There is no specific public record of major industry awards.
Does the service participate in payment system rankings?
Banco Galicia is recognized among Argentina's leading banks but not specifically ranked globally.
Are there recommendations from financial regulators?
Banco Galicia is in good regulatory standing with formal endorsements for compliance adherence.
What reputation does the service have among partners?
Partners view Banco Galicia as a reputable, reliable partner within Argentina's financial market.
How do they evaluate solution innovation?
The bank is positively viewed for adopting digital payment innovations like QR code payments and mobile banking.
Are there quality service certificates?
The bank holds quality and compliance certificates as required under Argentine regulation.
Does the company participate in industry conferences?
Banco Galicia participates in local and regional financial industry events.
How does the service position itself in the market?
Banco Galicia positions itself as a leading full-service private bank focused on innovation and customer service in Argentina.
Which fiat currencies does the service support?
Primarily the Argentine Peso (ARS).
Are cryptocurrencies supported? Which ones specifically?
No verified information on direct cryptocurrency support.
Is there a proprietary cryptocurrency or token?
No proprietary cryptocurrency or token.
Can currencies be converted within the service?
Currency conversion is generally limited to traditional fiat currencies, mostly Argentine Peso and possibly USD.
What exchange rates are used for conversion?
Exchange rates are set by the bank based on the prevailing market rates and central bank benchmarks.
How often are exchange rates updated?
Exchange rates are updated regularly daily or multiple times per business day.
Are stablecoins supported?
No information on stablecoin support.
Can exotic currencies be handled?
The bank primarily handles major fiat currencies; exotic currency handling is limited or unavailable.
Are there currency restrictions in different countries?
Currency transactions are subject to Argentine regulatory controls and restrictions.
What types of transfers does the service support?
Supports bank transfers, electronic funds transfers, QR code payments, card payments, and cash deposits.
Can transfers be made between service users?
Yes, transfers between Banco Galicia account holders are supported.
Are transfers to bank cards supported?
Transfers to bank cards within Argentina are supported, typically via card-linked transfer services.
Can money be transferred to bank accounts?
Yes, money transfer to external bank accounts within Argentina is available.
Is bill payment available?
Bill payment services are available through the bank’s app and online platforms.
Are recurring payments supported?
Recurring payments can be set up for bills and loan repayments.
Can automatic transfers be set up?
Automatic transfers and scheduled payments are supported.
Is payment scheduling available?
Customers can schedule future-dated payments.
Are group payments supported?
Group payment or splitting features are not prominently documented.
Can payment links be created?
No clear information on payment link creation features.
What are the minimum transaction amounts in the service?
Minimum amounts depend on the payment type and channel; typically low for electronic transfers.
What are the maximum amounts that can be transferred?
Maximum limits vary by account type and regulatory limits; specific thresholds are internally set.
Are there daily limits on operations?
Daily transaction limits apply based on account verification and regulatory policies.
What monthly and annual limits are in effect?
Monthly and annual limits correspond to AML regulations and account type restrictions.
Can limits be increased? How?
Limits can be increased by providing additional verification documentation and approval by the bank.
Do limits differ for verified users?
Yes, verified users have higher limits compared to unverified users.
Are there restrictions for new accounts?
New accounts usually have more restrictive limits until fully verified.
Do special limits apply in different countries?
Since Banco Galicia operates primarily in Argentina, country-specific limits are Argentine regulatory driven.
Can operations be temporarily blocked?
Operations can be temporarily blocked due to security alerts, compliance reviews, or suspicious activity.
Are there limits on the number of daily operations?
Number of daily operations may be limited based on account status and verification.
What are the minimum amounts for account funding?
Minimum deposit amounts vary by funding method but generally are low.
What methods of funding are supported?
Funding via cash deposits, bank transfers, card payments, and deposits at branches and ATMs are supported.
Are there fees for funding?
Fees for funding are generally not charged for standard deposits but may apply for specific card or third-party processed transactions.
What are the minimum funding amounts?
Minimums are low, typically set by payment type and regulatory requirements.
How quickly are funds credited when funding?
Funds from cash deposits or transfers are usually credited instantly or within the same business day.
How can money be withdrawn from the system?
Withdrawals via ATM, branch cash withdrawals, bank transfers, and card cash advances are available.
Are there fees for fund withdrawal?
Withdrawal fees may apply depending on method and account type.
How long does withdrawal take?
Withdrawal times are immediate at ATMs or bank tellers, longer for bank transfers.
What withdrawal limits are set?
Withdrawal limits depend on account type, verification, and regulatory limits.
How quickly are funds credited when funding with a card?
Card funding typically processes within minutes to hours depending on the card issuer.
How long does a bank transfer take?
Bank transfers within Argentina are generally instant or same-day under the Transferencias 3.0 system.
How quickly do cryptocurrency transfers arrive?
Banco Galicia does not officially support cryptocurrency transfers.
Are transfers between users instant?
Transfers between Banco Galicia users are usually instant.
Are there delays when funding on weekends?
Funding is generally processed instantly 24/7, especially under the Transferencias 3.0 system.
Do holidays affect funding speed?
Public holidays may slow down some banking processes.
Can crediting be accelerated for a fee?
No specific express funding fee options found.
What determines the speed of funding processing?
Funding speed depends on the funding method, regulatory checks, and banking system processing times.
Are there notifications about funding status?
Customers are usually notified via SMS or app notifications on funding status.
What to do if funding takes too long?
Contact customer service and provide transaction details for resolution.
How quickly are withdrawal requests processed?
Withdrawal requests through ATMs or branches are immediate; bank transfers may take same day to a few business days.
How long does card withdrawal take?
Card withdrawals at ATMs are immediate.
How quickly do bank transfers arrive?
Bank transfers within Argentina generally arrive instantly or by the end of the business day.
Are cryptocurrency withdrawals instant?
Not applicable as crypto withdrawals are not supported.
Are there withdrawal delays on weekends?
ATM withdrawals occur instantly; bank transfer withdrawals may be delayed on weekends.
Do holidays affect withdrawal speed?
Bank holidays may delay withdrawal processing.
Can withdrawal be accelerated for an additional fee?
No public information on express withdrawal fees.
What determines withdrawal processing time?
Processing speed depends on withdrawal method, banking hours, and regulatory compliance.
Are there notifications about withdrawal status?
Withdrawal status notifications are typically provided via mobile app or SMS.
Can a withdrawal request be canceled?
Cancellation may be possible if the request has not yet been processed; bank contact required.
How to register with the payment service?
Registration is done online via the website or in person at branches, requiring personal identification.
What data is needed to create an account?
Identification documents, proof of address, and personal data such as name, date of birth, and tax information.
Can registration be done without email?
Email is typically required for account communication and registration.
Is phone confirmation required during registration?
Phone number verification is commonly required.
Are there age restrictions for registration?
Minimum age is generally 18 years.
Can a corporate account be created?
Yes, Banco Galicia offers business and corporate accounts.
Is it required to provide real data?
Yes, real and accurate information is required for regulatory compliance.
Are there country restrictions for registration?
Accounts are generally restricted to Argentine residents due to regulatory compliance.
How long does account activation take?
Activation typically takes from a few hours up to several business days depending on verification.
What verification levels exist?
Basic and enhanced verification levels exist based on documentation submitted.
What documents are required for basic verification?
Government-issued ID and proof of address.
Are documents needed for full verification?
Yes, additional documents and possibly income proof for higher verification.
Are digital copies of documents accepted?
Digital uploads of documents are accepted via online platform.
How long does the verification procedure take?
Verification can take from 24 hours to several business days depending on capacity.
Can the service be used without verification?
Limited use is possible but with strict transaction and service restrictions.
What restrictions apply to unverified users?
Lower transaction limits and reduced service accessibility apply.
Is address confirmation required?
Yes, proof of address is a standard requirement.
Is a selfie with documents required?
Recent regulatory trends suggest selfie verification but not specifically confirmed.
How often do documents need to be updated?
Documents must be updated as they expire or upon regulatory request.
What encryption technologies does the service use?
Banco Galicia employs industry-standard encryption protocols such as TLS/SSL for data protection.
Is two-factor authentication supported?
Yes, 2FA is supported for secure user authentication.
Are there SMS confirmations for operations?
SMS confirmation is used for transaction verification.
Is biometric authentication supported?
Mobile app may support biometric options like fingerprint or Face ID depending on device.
Is blockchain technology used?
No public information on blockchain use.
Is there a multi-level security system?
Banco Galicia uses layered security including encryption, 2FA, and monitoring systems.
How is user personal data protected?
Data is protected under Argentine data protection laws and bank privacy policies with encryption and access controls.
Is cold storage used for cryptocurrencies?
Not applicable, as the bank does not handle cryptocurrencies directly.
Is there DDoS attack protection?
Yes, standard DDoS protection and network security measures are in place.
Are regular security audits conducted?
Banco Galicia undergoes periodic security audits for compliance and risk management.
What anti-phishing protection measures are provided?
Anti-phishing info and secure login protocols are implemented.
Is there a suspicious activity detection system?
The bank operates fraud and suspicious activity detection systems.
How does the service combat money laundering?
Compliance with AML laws includes transaction monitoring, KYC, and reporting suspicious activities.
Is there blocking of suspicious accounts?
Accounts can be blocked and reviewed upon suspicious activity detection.
What to do when fraud is detected?
Users should immediately contact Banco Galicia support and report the incident.
How to report suspicious activity?
Reporting is done through customer service phone, online banking, or branch visits.
Is there compensation for damage from fraudsters?
Compensation policies exist according to regulatory frameworks, but depend on case specifics.
What user rights exist for disputed transactions?
Users have rights to dispute transactions per Argentine financial consumer protection laws.
How to dispute account blocking?
Users may appeal through customer service or regulatory bodies.
Is there insurance against cyber attacks?
The bank has cyber risk insurance as part of its risk management.
What fees does the service charge for transfers?
Fees vary by transfer type; some electronic transfers may be free while others have fixed or percentage fees.
Are there fees for account funding?
Generally, funding is free but some methods may incur charges.
Are fees charged for fund withdrawal?
Withdrawal fees may apply depending on method and limitations.
Are there fees for currency conversion?
Currency conversion involves fees through spreads or commissions.
Are there fees for account inactivity?
Inactivity fees are charged only under specific account types and contractual terms.
Are there account maintenance fees?
Maintenance fees apply depending on the account type and service package.
Are fees charged for operation cancellation?
Fees for canceled transactions depend on the operation type and timing.
Are there fees for expedited operations?
No specific publicized expedited service fees.
Are there hidden fees?
Banco Galicia commits to transparency but customers should review terms for any applicable fees.
How are fees calculated for large amounts?
Large transactions may have tiered fees or negotiated rates.
Are there different tariff plans in the service?
Different account plans exist with varied fees and benefits for personal and business clients.
What advantages does VIP status provide?
VIP clients receive priority support, higher limits, and personalized financial services.
How to get preferential conditions?
Preferential conditions are typically offered based on account balance or banking relationship.
Are there free operations per month?
Certain accounts provide a number of fee-free transactions monthly.
Are there discounts for active users?
Discounts may be available for active users or through special promotions.
Are there corporate tariffs?
Corporate accounts have tailored pricing and services.
Can individual conditions be obtained?
Custom pricing or services may be negotiated for high-net-worth clients.
Do promotional codes work for fee reduction?
No widely available promotional code system is noted.
Are there cashback programs?
Banco Galicia offers cashback or rewards programs tied to specific credit cards.
Are there discounts for transaction volumes?
Volume-based discounts may be available for corporate clients.
Is there an official mobile application?
Yes, Banco Galicia has an official mobile app available.
On which platforms is the application available?
The mobile app is available for iOS and Android platforms.
What functions are available in the mobile application?
Mobile app functions include account management, payments, transfers, card management, location services, and notifications.
Does functionality differ from the web version?
The mobile app offers most core functions of the web platform optimized for mobile use.
Is Touch ID/Face ID supported?
Yes, biometric login is supported on compatible mobile devices.
Can the application work offline?
The app requires an internet connection for transaction processing but allows access to some cached information offline.
Are there push notifications about operations?
Push notifications for transactions and alerts are supported.
Is dark theme supported?
Dark theme availability depends on app version and device settings, generally supported.
How often is the mobile application updated?
The app is updated regularly with security patches and feature enhancements.
Are there beta versions of the application?
Beta testing programs may be offered but are not widely publicized.
Is the web interface of the service convenient?
The web interface is considered user-friendly though some users suggest areas for usability improvement.
Is responsive design supported?
Yes, the website supports responsive design for various devices.
In which languages is the interface available?
The interface is primarily in Spanish.
Is there a night mode for the website?
Night mode is not explicitly stated as available on the web interface.
Are hotkeys supported?
Hotkeys are not a standard feature of the web platform.
Can data be exported?
Some account and transaction data can be exported as PDF or CSV files.
Is there an API for developers?
No publicly available API for third-party developers is known.
Is integration with other services supported?
Integrations with payment networks and banking partners exist but not open for public developer access.
How often is the web interface updated?
The web platform is updated periodically for security and feature improvements.
Are there virtual cards in the service?
Banco Galicia offers virtual cards for online payments.
Can disposable cards be created?
No explicit information on disposable or temporary card issuance.
Is multi-currency account functionality supported?
Multi-currency accounts are not generally available; accounts focus on ARS.
Are there investment products?
Banco Galicia offers investment products through affiliated brokerage and asset management services.
Can interest be earned on balance?
Interest can be earned on certain account types depending on terms.
Are there credit products?
Yes, Banco Galicia offers credit cards, loans, and financing products.
Is P2P trading supported?
P2P trading of securities or cryptocurrencies is not supported.
Can cryptocurrencies be bought/sold?
Not offered through Banco Galicia.
Is there acquiring for business?
Yes, merchant acquiring and POS services are available.
Are mass payouts supported?
Bulk payment services may be offered for corporate clients.
Is there a loyalty program in the service?
Loyalty programs linked to cards and customer tiers exist.
How are bonus points earned?
Bonus points are earned mainly via credit card usage.
Is there cashback for operations?
Cashback is available on select credit cards and campaigns.
Are there referral programs?
Referral programs are not prominently publicized.
What privileges do VIP clients have?
VIP privileges include premium service, higher limits, dedicated relation managers.
Are there seasonal promotions and offers?
Seasonal promotions are common, including discounts and special credit offers.
Can premium status be obtained?
Premium status is obtainable through banking relationship or investment level.
Are there partner discounts?
Partner merchant discounts are included in loyalty programs.
Are there corporate loyalty programs?
Corporate loyalty and incentive programs exist.
Does the service allow operations with online casinos?
Operations involving online gambling sites are regulated and may have restrictions.
Are there restrictions on gambling transactions?
Restrictions and monitoring on gambling transactions apply per regulatory requirements.
Can accounts be blocked for casino play?
Accounts may be blocked or restricted if suspicious gambling activity is detected.
How does the service view gambling?
Banco Galicia complies with regulatory guidance on gambling transactions.
Are there special conditions for gambling?
Specific terms may apply for gambling-related transactions.
Are casino transactions tracked?
Casino-related transactions are monitored as part of AML measures.
Can operations with gambling sites be hidden?
Hiding transactions is not permitted due to regulatory transparency.
Are there notifications about gambling expenses?
Notifications are generally not specific to gambling expenses.
Are there special fees for gambling operations?
Fees follow standard transaction charges; no special gambling fees publicly noted.
Can limits be set on gambling?
Customers can set spending limits with bank help, per responsible gaming practices.
Is there a self-exclusion function?
Banco Galicia follows responsible banking practices; self-exclusion is managed externally.
Can access to gambling sites be restricted?
Restriction of access is not a bank service.
Is gambling expense control supported?
Expense control tools are limited, users manage via transaction monitoring.
Are there notifications about limit exceedance?
Alerts on transaction or spending limits are typically available.
Can operations with casinos be blocked?
The bank may block suspicious or non-compliant transactions.
Is a "cooling-off period" supported?
Cooling-off periods for gambling are not directly supported by the bank.
Can help be obtained for gambling addiction?
Banco Galicia directs customers to external support and resources for gambling addiction.
Is there partnership with player assistance organizations?
No public information on partnerships with gambling addiction organizations.
How to set up gambling expense notifications?
Customers can enable transaction alerts but no specialized gambling notifications are provided.
Which online casinos accept this payment method?
Banco Galicia cards and transfers may be accepted generally by online casinos that accept Visa, Mastercard, or bank transfers.
Are there exclusive partnerships with specific casinos?
No known exclusive partnerships with casinos.
Do conditions differ when used in different casinos?
Conditions depend on the casino’s payment policies, not the bank.
Are there special bonuses for using this method in casinos?
No special casino-specific payment bonuses are known.
Can the method be used for both deposits and withdrawals in casinos?
Deposits are supported generally; withdrawal support depends on casino and payment method rules.
Are there geographic restrictions for casino usage?
Casino usage restrictions align with Argentine law and international licensing.
How do casino operators typically process transactions from this method?
Casino operators process deposits via card or bank transfer standards.
Are there typical processing times when used with casinos?
Processing times match general banking transaction speeds; usually instant to a few days.
Do casinos usually charge additional fees for this method?
Casinos may charge fees; this is determined by the casino, not Banco Galicia.
Are there any known compatibility issues with major casino platforms?
No widely reported compatibility issues with major casino platforms.