What is the official website of the payment service?
https://www.bancointernacional.cl
https://www.bancointernacional.cl
Customer support contacts can be found on the “Contáctanos” page of the official website in the main menu.
+56 600 200 6000
A toll-free number may be available for local (Chile) users; international callers should use the standard hotline.
Banco Internacional does not publicly list a dedicated technical support email; general queries may use [email protected].
Large institutions typically provide separate emails for business, personal, or card-related issues. These are usually listed on the website or upon request.
Online chat support is accessible via the “Contáctanos” section on the Banco Internacional website during business hours.
Chat support is generally available during standard business hours on working days.
Most regulated banks in Chile do not offer support through Telegram or WhatsApp due to security and compliance reasons.
Typical customer support operates Monday to Friday, 9:00 to 18:00 local time, except on national holidays.
Customer service is usually unavailable on weekends and public holidays, except for emergency card services.
Banco Internacional has a network of physical branches in major cities across Chile for in-person assistance.
Main office is at Av. El Bosque Norte 0177, Las Condes, Santiago, Chile; branch locations are listed on the website.
Personal meetings can be scheduled by contacting your branch or relationship manager directly via phone or email.
Banco Internacional does not have international branches; its primary operations and offices are in Chile.
Customer support is primarily offered in Spanish, with limited assistance in English upon request.
Standard response time ranges from immediate for calls to within 1–2 business days for online or email inquiries.
VIP and premium clients may receive priority attention and a dedicated relationship manager for expedited service.
A callback can be requested via the official website’s contact form by selecting a preferred time for follow-up.
Banco Internacional was established in 1944.
The bank’s largest shareholder is the Saieh family, with board-level executives overseeing daily operations.
The company is registered in Chile and regulated under Chilean financial law.
Founded in 1944, Banco Internacional has expanded nationwide, introduced digital banking, and updated systems to comply with modern FinTech trends.
The bank periodically updates branding and digital platforms to reflect modern designs and improve customer experience.
The board includes senior executives and representatives of major shareholders; names are listed on the corporate governance section of the website.
Institutional investors and major business clients are partners; major shareholders include prominent Chilean business groups.
Banco Internacional is not publicly listed on the Chilean stock exchange.
As a privately held entity, its market capitalization is not publicly disclosed.
Banco Internacional operates branches across Chile, offering a full range of financial products.
The bank holds a Chilean banking license, authorized by Chile’s Comisión para el Mercado Financiero (CMF).
Banco Internacional operates officially and exclusively within Chile.
The bank is not currently licensed for direct cryptocurrency operations; regulated entities require approval from the CMF.
Banco Internacional implements robust anti-money laundering and know-your-customer policies in accordance with local and global regulations.
Banks typically certify their payment systems to standards such as PCI DSS for card processing and ISO/IEC 27001 for information security.
Regular independent audits are standard and required for all regulated entities to ensure compliance and system integrity.
Customer deposits are insured according to Chilean law and regulatory requirements for banking institutions.
The bank follows international banking and security standards such as ISO/IEC 27001, PCI DSS, and BASEL III compliance.
There are no publicly reported major regulatory fines or violations for Banco Internacional in recent years.
Real reviews are posted on Google, Facebook, and Chilean consumer forums such as Reclamos.cl.
Users sometimes mention slow response to support requests, occasional app issues, or branch wait times.
Customers cite prompt in-branch service, personalized account management, and a wide range of financial products.
No major, systemic issues with withdrawals are reported; isolated delays may occur due to compliance checks.
Most users find the digital interface functional but report occasional usability concerns and requests for modernization.
Transaction speed is generally satisfactory, though some clients would prefer faster digital processing.
Many business users recommend Banco Internacional for complex financial needs, while retail feedback is more varied.
Financial experts rate the bank as a stable, well-regulated institution with solid compliance controls.
Banco Internacional has received local banking sector awards mainly for risk management and service quality.
The bank is included in Chilean financial institution rankings compiled by the CMF and local industry groups.
The bank is considered compliant and is held in good standing with the Chilean CMF.
Corporate and institutional partners recognize Banco Internacional for reliability and personalized service.
Banco Internacional steadily updates its products; innovation is moderate within market standards.
The bank holds quality certifications such as ISO/IEC 27001 for information security.
Banco Internacional representatives take part in local and some international financial industry events.
The bank positions itself as a premium service provider specializing in business and upper-tier retail banking.
Banco Internacional supports the Chilean peso (CLP) for all services, with select support for USD and EUR for special products.
Cryptocurrency support through Banco Internacional services is not currently available.
No proprietary cryptocurrency or digital token is issued or supported by Banco Internacional.
Currency exchange services are available for certain products/accounts, generally between CLP, USD, and EUR.
Exchange rates are determined by the bank, reflecting market rates plus a bank margin; presented at the time of conversion.
Exchange rates are updated several times daily based on market conditions and published rates.
Banco Internacional does not currently offer support for stablecoins or digital asset transactions.
Conversion for less common currencies may be available on request, subject to approval and availability.
The bank operates under Chilean currency controls; international transactions must comply with applicable Chilean and foreign regulations.
Supports internal bank transfers, local interbank transfers (Banco de Chile network), and international wire transfers.
Yes, customers can transfer funds directly to other Banco Internacional account holders.
Direct transfers to bank cards are typically not supported; transfers go to bank accounts or through card-linked withdrawals.
Yes, funds can be transferred to external and internal bank accounts using standard transfer procedures.
Bill payment services for utilities and select merchants are available through online banking and mobile app.
Clients can set up recurring payments for select services through online banking.
Automatic scheduled transfers can be configured using online or branch banking.
Yes, payment and transfer scheduling tools are available in online and mobile platforms.
Group payments are uncommon in traditional banks but may be arranged through business account features.
Payment links are not a standard feature; corporate and business clients may access similar solutions on request.
Minimums are set per transaction type; for most local transfers, the minimum is typically around 1,000CLP.
Maximums depend on user tier, agreement, and compliance status; limits are defined in account contracts.
Daily transfer limits apply by user profile and regulatory requirements, adjustable through verification.
Monthly and annual transaction limits are established in accordance with risk and compliance policies.
Limits can be increased by submitting a request and completing enhanced due diligence with additional documentation.
Verified users have higher operational limits and may enjoy faster processing times.
New accounts may have lower limits and additional transaction monitoring until full verification is complete.
As the bank operates in Chile, limits are aligned with local legal and regulatory requirements for cross-border operations.
Accounts or operations may be temporarily blocked for security, compliance, or suspicious activity; users are notified accordingly.
The number of daily transactions may be limited depending on account type and regulatory standards.
Minimum deposit amounts depend on the funding method, generally starting from 1,000CLP via online channels.
Common methods include bank transfers, cash at branches, check deposits, and limited third-party payment processors.
Account funding via own Banco Internacional channels is typically free; fees apply for third-party or international deposits.
Minimum funding thresholds depend on the method but commonly start at 1,000CLP.
Most funds deposited via own channels are credited instantly or within the same business day.
Withdrawals can be made via cash at branches, transfers to external accounts, or ATM withdrawals with bank cards.
Cash withdrawals at branches are normally free; fees may apply for international or off-network ATM withdrawals.
Branch and ATM withdrawals are instant; bank transfers may take 1–2 business days, especially internationally.
Daily and transaction-specific withdrawal limits apply and vary by account type and user profile.
Instant or near-instant crediting applies when depositing from own card channels within the bank.
Local transfers typically process within the same day; international transfers can take 1–3 business days.
Cryptocurrency transfers are not supported by Banco Internacional.
Internal transfers between Banco Internacional users are generally processed instantly.
Funding via electronic methods may be delayed or processed on the next business day if initiated during weekends.
National holidays can delay processing of deposits until the next business day.
Accelerated processing for deposits is uncommon in traditional banking; premium services may apply for business clients.
Processing speed depends on deposit method, time of day, bank network, and regulatory checks.
Real-time notifications via SMS or in-app are provided when deposits or withdrawals are processed.
Users should contact customer service, provide transaction details, and request a trace for delayed transactions.
Most withdrawal requests are processed within minutes to hours during business days.
ATM or branch withdrawals with a card are processed instantly at the point of transaction.
Local bank transfers generally arrive same day; international transfers typically take 1–3 business days.
Cryptocurrency withdrawal is not offered by this institution.
Withdrawal requests initiated on weekends may be processed on the next business day.
Withdrawal speed may be affected, with processing occurring on the next working day if it falls on a holiday.
Expedited withdrawal is generally not a standard retail service; may be available as a premium feature for business clients.
Factors include time of request, method, destination, and compliance checks.
Users receive SMS/email notifications regarding withdrawal status and completion.
Withdrawal requests can sometimes be canceled if not yet processed by contacting customer service promptly.
Registration is completed in-branch or online by providing personal data and supporting documents, then confirming identity.
Required information includes full name, national ID, contact details, proof of address, and sometimes email/phone.
An email address is generally required for online banking setup and notifications.
Phone number confirmation is typically required for security and authentication.
Individuals must be at least 18 years old to open an account at Banco Internacional.
Yes, corporate and business accounts can be established upon submission of company documentation and due diligence.
Real, verifiable personal or business information is required to meet regulatory KYC obligations.
Accounts can only be opened by Chilean residents or entities meeting local compliance requirements.
Activation is typically completed within 1–2 business days upon receipt and verification of documents.
Verification tiers vary by account type, such as basic, advanced, and business, each with specific document requirements.
Basic verification needs a valid government-issued ID and proof of address; business accounts require company registration documents.
Full verification may request financial statements, tax ID, and additional proof of income or residence.
Digital document submission is accepted for online applications, subject to quality standards and authentication.
Verification usually takes 1–3 business days depending on accuracy and completeness of submissions.
Limited account features may be accessible prior to full verification but with low transaction limits.
Unverified users face strict limits on account balance, transfer amounts, and may not access advanced features.
Yes, proof of legal residential address is required as part of KYC compliance.
In some cases, a selfie with ID may be requested for identity verification in remote onboarding processes.
Document updates are required upon expiration or significant profile changes, or as periodically requested by the bank.
Industry-standard encryption protocols such as TLS/SSL protect online and mobile banking data exchanges.
2FA is supported for account login and certain high-risk transactions, enhancing account security.
SMS-based one-time passwords are used for transaction verification and account actions.
Biometric authentication (e.g., fingerprint, Face ID) is increasingly supported within the bank’s mobile app.
Banco Internacional does not use blockchain technology within its core systems or user products.
Layered security architecture is standard, including firewalls, encryption, access controls, and monitoring.
Personal data is protected through encryption, restricted access, and compliance with data protection regulations.
The bank does not offer cryptocurrency services and therefore does not utilize cold storage.
DDoS mitigation measures and continuous network monitoring are in place as per industry standards.
Frequent internal and external security audits are required by law and standard practice.
Users are protected through anti-phishing education, detection systems, and visual/login security.
Automated monitoring systems flag suspicious activity for immediate review and intervention.
AML frameworks include transaction monitoring, reporting, periodic client reviews, and staff training.
Suspected fraudulent or non-compliant accounts are blocked pending investigation and regulatory reporting.
Clients must contact the bank immediately; the bank initiates investigation and may involve local authorities.
Suspicious activities should be reported to the bank via customer service channels or directly to compliance officers.
Compensation will depend on investigation results and applicable consumer protection laws.
Users may dispute unauthorized or incorrect transactions through formal claim processes as per regulations.
Customers can appeal blocking decisions by providing documentation and contacting compliance or dispute resolution channels.
Cyber insurance is not typically disclosed to retail users; the bank mitigates risk through strong cybersecurity protocols.
Transfer fees depend on type, destination, and amount, with fee tables published by the bank.
No fees for own-channel deposits; fees may apply to third-party and international deposits.
Fees for withdrawals are limited to international or off-network operations; domestic withdrawals are usually free.
Currency exchanges incur bank margin and fixed fees which are disclosed before confirming a transaction.
Account inactivity fees are rare and would be disclosed in the account agreement if applicable.
Maintenance fees may apply to some products and are detailed in account agreement or fee schedule.
Cancellations may incur a processing fee if the operation has already started or involves third-party costs.
Additional fees for expedited or priority processing may be applicable for select premium services.
All fees are transparently disclosed in pricing documentation and client contract as required by regulation.
Larger transfers may incur tiered or percentage-based fees, detailed in product materials.
Distinct pricing structures exist for personal, business, and premium banking segments.
VIP accounts receive dedicated managers, higher limits, priority service, and access to tailored financial products.
Apply for VIP or business status by meeting asset or transaction thresholds and requesting account upgrade.
Certain transaction types, like internal transfers, may be free up to a set monthly quota.
Active clients can benefit from fee waivers, discounted services, or enhanced card benefits, depending on usage.
Business clients are offered competitive, negotiable service tariffs based on account activity and business needs.
Clients may negotiate custom pricing or terms based on relationship with the bank.
Fee reduction via promotional codes is uncommon, but temporary promotions or bundled offers may be available.
Cashback for specific card transactions or promotions may be available for retail clients periodically.
High-volume users may access discounts or rebates on fees, via negotiation or dedicated business products.
Banco Internacional has an official mobile banking application.
The app is available for both iOS (Apple App Store) and Android (Google Play) platforms.
Key app features include checking balances, payments, transfers, card management, notifications, and personal data updates.
Most core banking features are available on both platforms; some advanced tools may require web access.
The app supports biometric authentication, including Touch ID/Face ID on compatible devices.
Offline functionality is limited to pre-authenticated actions; most features require an active internet connection.
Real-time push notifications for transactions, security alerts, and account changes are supported.
Dark mode is available in the mobile application for user convenience.
Updates are rolled out periodically, typically every 1–2 months for new features or security enhancements.
Beta programs may be available for select clients to test new features before full release.
The web banking interface is regarded as functional, with ongoing usability improvements based on user feedback.
The web banking portal uses a responsive design for optimized viewing across devices.
The digital interface is primarily in Spanish, with limited English accessibility.
Night or dark mode is generally available for the online banking web portal.
Major banking websites provide keyboard shortcuts for accessibility in key areas like navigation and payments.
Account holders can export statements and transaction data in common formats (PDF, Excel) from online banking.
Developer APIs are not typically public but may be available for business integration upon approval.
The bank supports integration with accounting, ERP systems, and payment solutions for businesses.
Web banking updates occur regularly for security and functionality improvements.
Virtual cards are not a standard offering but may be available for business clients upon request.
Disposable cards are not commonly supported in Chilean banks at the retail level.
Multi-currency accounts are available for select business clients and high-net-worth individuals.
Clients have access to a range of investment options, including mutual funds and fixed income.
Interest-bearing accounts and deposits are provided, with rates depending on product type.
Loans, credit lines, credit cards, and overdraft facilities are part of the bank's portfolio.
Peer-to-peer trading functionality is not provided through standard retail banking platforms.
Banco Internacional does not offer cryptocurrency purchase or sale services.
Merchant acquiring and POS payment processing are available to corporate clients.
Bulk payment solutions for salaries or supplier payments are offered to eligible business customers.
Loyalty and rewards programs periodically run for cardholders and retail banking customers.
Points are usually accumulated through card-based transaction spending or participation in partner promotions.
Some credit and debit cards may offer cashback rewards on specific purchase categories or campaigns.
Referral bonuses are occasionally available for bringing new clients, primarily during promotional periods.
VIPs receive higher limits, personalized service, enhanced product rates, and exclusive invitations.
Promotional offers for accounts, cards, or loans are frequently available during holidays and campaign periods.
Clients can qualify for premium status by meeting account size or transaction thresholds.
Discounts are available at partner merchants for bank clients, particularly with co-branded cards.
Corporate account holders may benefit from tailored rewards and discount offerings.
Regulated Chilean banks typically restrict transactions with online casinos in compliance with law.
Gambling-related transactions are generally restricted or blocked, based on regulatory requirements.
Repeated gambling transactions can trigger account monitoring or restrictions to ensure compliance.
Gambling transactions are categorized as high-risk and subject to additional scrutiny or limits.
Special conditions, such as limits or monitoring, may be applied to gambling-related financial activity.
Yes, transactions involving gaming are flagged for enhanced monitoring.
Transaction transparency is required by law; hiding gambling operations is not permitted.
Customers may receive alerts or statements listing transaction categories, including gambling expenses.
Higher fees or restrictions may apply for gaming-related payments due to risk profile.
Account holders can request spending limits for gambling and high-risk transactions.
Self-exclusion support is available for clients seeking to limit exposure to gambling services.
Banks can block payment transactions to identified gambling site merchants.
Expense tracking tools and budgeting features help clients monitor and control gambling-related spending.
Clients receive notifications if approved spending limits are reached, including for gambling.
Yes, upon client request or regulatory demand, payments to casino sites can be blocked.
Expenditure statistics and reports can be generated for all transaction categories.
Clients may request temporary suspension of card use for gambling as part of responsible banking practices.
Support resources and assistance referrals are available upon client request.
Partnerships with addiction support groups may exist, but direct bank involvement varies.
Notifications can be configured in online banking or via branch staff for spending categories.
Chilean-regulated banks typically do not support direct payments to online casinos.
Exclusive partnerships with casinos are not permitted under national regulations.
Bank policies do not vary by casino; Chilean law restricts all such transactions.
Promotions in collaboration with casinos are not available due to regulatory constraints.
Bank cards and transfers cannot generally be used for these purposes due to restrictions.
Usage is restricted by national regulation prohibiting or limiting gambling-related banking.
Casino transactions through Chilean banks are generally declined in accordance with regulations.
If permitted, delays may occur due to monitoring; usually, such transactions are rejected outright in Chile.
As direct transactions are not generally allowed, casino fee policies for this method are not relevant.
Chilean legal restrictions prevent compatibility with major online casino platforms.