What is the official website of the payment service?
https://www.bancoparis.cl
- Direct message
- Leave a review
- Bookmark
- Share
- Report
- prev
- next
Where can I find the customer support contacts?
Customer support contacts are available at the bottom or ‘Contacto’ section of the official Banco Paris website.
What is the hotline phone number?
600 400 6000
Is there a toll-free support number?
Toll-free numbers are not specifically listed; standard customer service lines are provided for national users.
What is the email address for technical support?
No dedicated technical support email is published; contact typically via website form or customer portal.
Are there separate emails for different types of inquiries?
Separate email addresses for distinct departments are usually not made public, inquiries are routed via the central website form.
Where can I find the online chat support?
Online chat support, if available, can be accessed through the official website under the ‘Contacto’ or ‘Help’ section during working hours.
Does the chat support work 24/7?
Chat support is typically available only during regular business hours, not 24/7.
Is there support through messengers (Telegram, WhatsApp)?
Banco Paris does not officially provide support through messengers like Telegram or WhatsApp.
What are the support working hours?
Customer support operates during standard bank working hours, usually Monday to Friday from 9:00 to 18:00.
Does support work on weekends and holidays?
Support is generally unavailable on weekends and national holidays except for digital self-service.
Are there regional offices for in-person visits?
Banco Paris maintains physical branches throughout Chile for in-person support.
Where are the physical offices located?
Physical offices are found in multiple Chilean cities, with main branches in Santiago’s central business districts.
Can I schedule a personal meeting?
Personal meetings can be scheduled at branches by contacting customer service or booking through the online portal.
Are there representatives in different countries?
There are no international representative offices; Banco Paris operates exclusively in Chile.
In which languages is support available?
Support is officially provided in Spanish.
How quickly does support respond to requests?
Telephone support is usually immediate, while email and website inquiries are generally answered within 24-48 hours.
Is there a priority system for VIP clients?
VIP clients may receive prioritized assistance at branches and through dedicated managers.
Can I request a callback?
Callback can be requested through the Banco Paris website or by calling customer service directly.
When was the payment service founded?
Banco Paris was established in 2004.
Who is the founder and owner of the service?
Banco Paris is part of Grupo Cencosud, a major Chilean retail conglomerate.
What is the development history of the payment service?
Founded to serve retail customers, Banco Paris expanded services until merging with Scotiabank Chile in 2018, after which it ceased operating as an independent bank.
Have there been major updates or rebranding?
Major update occurred in 2018 when Banco Paris merged with Scotiabank Chile, ending its independent operations.
Who sits on the company's board of directors?
Banco Paris as a brand is managed under Grupo Cencosud and Scotiabank’s leadership; board details are not listed post-merger.
Are there investors or partners in the service?
Previously part of Cencosud; since the merger, retail banking is affiliated with Scotiabank Chile.
Does the company participate in stock trading?
Banco Paris as a separate entity is not publicly traded; parent company Cencosud is listed on the Santiago and NYSE exchanges.
What is the company's market capitalization?
Market capitalization applies to Grupo Cencosud, not Banco Paris as an independent payment service.
Are there subsidiary companies or branches?
When operating, Banco Paris maintained several branches; currently, banking services are integrated under Scotiabank.
What licenses does the payment service have?
Banque Paris was licensed as a commercial bank by the Chilean Superintendency of Banks and Financial Institutions.
In which jurisdictions does the service operate officially?
Banco Paris operated officially only in Chile.
Are there licenses for cryptocurrency operations?
No cryptocurrency operation licenses are associated with Banco Paris.
Does the service comply with AML/KYC requirements?
AML/KYC compliance followed Chilean regulatory requirements, as per standard banking industry practices.
Are there security certificates (PCI DSS, etc.)?
Security certifications such as PCI DSS are typical for banking services, though specific certificates are not publicly listed.
Has the service undergone security audits?
Regular security audits are standard for banks, supervised by Chilean regulators.
Is there insurance for client funds?
Client deposits were insured according to Chilean banking regulations.
Which international standards does it comply with?
Compliance would include international standards such as Basel accords and PCI DSS for payment operations.
Have there been any regulatory fines or violations?
No widely reported major regulatory violations or fines directly related to Banco Paris.
Where can I find real reviews about the service?
User reviews appear on local Chilean financial forums and product review platforms.
What are the main user complaints?
Common complaints included occasional digital platform outages and delays in response times.
What do users most often praise the service for?
Users praised accessible branch networks and customer-oriented service when operating independently.
Are there issues with fund withdrawals?
There were limited public reports of serious withdrawal issues during independent operation.
Is the interface convenient according to users?
Users found web and mobile platforms convenient but somewhat less advanced than leading Chilean banks.
Are clients satisfied with transaction speed?
Transaction speed was generally considered good, with standard banking settlement times.
Do users recommend this service?
Recommendations were average to good, especially from long-time in-store banking customers.
How do experts assess the service's reliability?
Experts assessed Banco Paris as reliable for retail and consumer payments before the merger.
Are there industry awards and recognitions?
The service did not receive major international awards, but was recognized locally as a retail banking solution.
Does the service participate in payment system rankings?
Earlier, it appeared in Chilean banking and retail payment rankings.
Are there recommendations from financial regulators?
The bank operated under regulatory oversight and met local recommendations for the sector.
What reputation does the service have among partners?
Banco Paris had a good reputation among retail and consumer financing partners in Chile.
How do they evaluate solution innovation?
The bank was seen as moderately innovative, focusing on retail customer integration with Cencosud’s ecosystem.
Are there quality service certificates?
Quality assurance certifications were held in accordance with Chilean regulations.
Does the company participate in industry conferences?
Participated in local banking, finance, and retail industry events in Chile.
How does the service position itself in the market?
Positioned as a retail-focused bank providing integrated financing solutions for Cencosud’s customer base.
Which fiat currencies does the service support?
Supported Chilean Peso (CLP).
Are cryptocurrencies supported? Which ones specifically?
Cryptocurrencies were not supported.
Is there a proprietary cryptocurrency or token?
There was no native cryptocurrency or token.
Can currencies be converted within the service?
Currency conversion was not a standard feature; primarily operated in CLP.
What exchange rates are used for conversion?
When applicable, exchange rates were provided by central sources like the Central Bank of Chile.
How often are exchange rates updated?
Exchange rates, if offered, were updated according to national banking standards, typically daily.
Are stablecoins supported?
Stablecoins are not supported.
Can exotic currencies be handled?
Handling of exotic currencies was not a standard service.
Are there currency restrictions in different countries?
The service operated solely in Chile, so geographic currency restrictions did not apply.
What types of transfers does the service support?
Supported in-country bank transfers, bill payments, and retail purchase payments.
Can transfers be made between service users?
Transfers could be made between account holders within the same bank.
Are transfers to bank cards supported?
Transfers to debit cards were supported for outgoing payments.
Can money be transferred to bank accounts?
Money could be transferred to Chilean bank accounts domestically.
Is bill payment available?
Bill payment services were widely available for utilities and retail.
Are recurring payments supported?
Recurring payments were offered for regular bills.
Can automatic transfers be set up?
Automatic transfers could be configured through the online or branch banking setups.
Is payment scheduling available?
Payment scheduling functions were provided for various billers.
Are group payments supported?
Group payment or splitting was generally not offered.
Can payment links be created?
Payment link services were not a standard feature.
What are the minimum transaction amounts in the service?
Minimum transaction amounts were defined by national regulations and product-specific policies.
What are the maximum amounts that can be transferred?
Maximum amounts were set according to risk policies and compliance with local regulation.
Are there daily limits on operations?
Daily transaction limits were standard and in line with Chilean banking norms.
What monthly and annual limits are in effect?
Monthly and annual transfer limits were determined by customer profiles and regulatory requirements.
Can limits be increased? How?
Limits could be increased by upgrading account status or submitting additional verification per standard procedures.
Do limits differ for verified users?
Yes, verified users benefited from higher transaction limits.
Are there restrictions for new accounts?
New accounts faced initial restrictions on transfer amounts until full verification.
Do special limits apply in different countries?
Not applicable; service operates only in Chile.
Can operations be temporarily blocked?
Operations could be temporarily blocked for security or compliance reasons.
Are there limits on the number of daily operations?
The number of allowed daily operations was subject to risk controls and compliance.
What are the minimum amounts for account funding?
Minimum funding amounts depended on the type of account and transaction channel.
What methods of funding are supported?
Supported cash deposits, electronic transfers, and payroll deposits.
Are there fees for funding?
Fees were generally not charged for standard in-country account funding methods.
What are the minimum funding amounts?
Minimum amounts varied by funding method but were generally low.
How quickly are funds credited when funding?
Funds were typically credited instantly or within one business day.
How can money be withdrawn from the system?
Withdrawals could be made through ATMs, in-branch, or to other Chilean accounts.
Are there fees for fund withdrawal?
Standard banking fees applied, depending on withdrawal method.
How long does withdrawal take?
Withdrawals to local accounts were processed the same day or next business day.
What withdrawal limits are set?
Withdrawal limits were set per account type and ATM rules.
How quickly are funds credited when funding with a card?
Card funding was usually immediate.
How long does a bank transfer take?
Domestic bank transfers typically completed within the same business day.
How quickly do cryptocurrency transfers arrive?
Not applicable, as cryptocurrencies were not supported.
Are transfers between users instant?
Internal transfers between Banco Paris users were typically instant.
Are there delays when funding on weekends?
Weekend funding could be delayed until the next business day for non-automated methods.
Do holidays affect funding speed?
Funding may be delayed to the next business day if initiated on a holiday.
Can crediting be accelerated for a fee?
Expedited funding services were not a standard offering.
What determines the speed of funding processing?
Processing speed was determined by payment channel, account verification, and bank operating hours.
Are there notifications about funding status?
Notifications were provided via SMS or online banking alerts upon transaction completion.
What to do if funding takes too long?
Contact customer service via branch or phone if funding is delayed beyond stated timeframes.
How quickly are withdrawal requests processed?
Withdrawal requests were processed immediately or on the next business day for larger sums.
How long does card withdrawal take?
Card (ATM) withdrawals were immediate.
How quickly do bank transfers arrive?
Domestic account transfers typically arrived within hours or the same day.
Are cryptocurrency withdrawals instant?
Not applicable.
Are there withdrawal delays on weekends?
Withdrawals requested on weekends were processed on the next business day.
Do holidays affect withdrawal speed?
Withdrawals requested on holidays were processed on the next business day.
Can withdrawal be accelerated for an additional fee?
Accelerated withdrawal service was not standard.
What determines withdrawal processing time?
Withdrawal processing time depended on method, account type, amount, and business day.
Are there notifications about withdrawal status?
Withdrawal status was notified through online banking or SMS alerts.
Can a withdrawal request be canceled?
Withdrawal cancellations were possible before final processing via branch or phone support.
How to register with the payment service?
Registration was in-branch or online, requiring completion of an application and identity verification.
What data is needed to create an account?
Full name, national ID, contact information, proof of address, and employment details were required.
Can registration be done without email?
Email was recommended but not strictly required for in-branch applications.
Is phone confirmation required during registration?
Phone confirmation may have been requested for security purposes.
Are there age restrictions for registration?
Minimum age of 18, in line with Chilean financial regulations.
Can a corporate account be created?
Corporate accounts could be opened with business registration documents and legal representative information.
Is it required to provide real data?
Real and verifiable personal or business information was required for compliance reasons.
Are there country restrictions for registration?
Only Chilean residents could register for Banco Paris; foreign residents needed additional documentation.
How long does account activation take?
Account activation was generally completed within 1-3 business days after document verification.
What verification levels exist?
Verification levels included basic, enhanced, and corporate, each requiring progressively more documentation.
What documents are required for basic verification?
Basic verification required national ID, contact information, and proof of address.
Are documents needed for full verification?
Full verification needed ID, address proof, income documentation, or business papers.
Are digital copies of documents accepted?
Digital copies were accepted for online applications, subject to review.
How long does the verification procedure take?
Verification was usually completed within 1-3 business days.
Can the service be used without verification?
Limited access was possible pre-verification, with near zero transaction or funding limits.
What restrictions apply to unverified users?
Unverified users faced strict limits on funding, transfers, and withdrawals.
Is address confirmation required?
Address confirmation was required for full account activation.
Is a selfie with documents required?
Selfie with documents could be requested for enhanced verification or fraud prevention.
How often do documents need to be updated?
Documents needed updating upon expiry or major changes in account information.
What encryption technologies does the service use?
Standard banking encryption such as SSL/TLS is used to secure communications and transactions.
Is two-factor authentication supported?
Two-factor authentication (2FA) is standard on most online banking platforms.
Are there SMS confirmations for operations?
SMS confirmations are used for transaction verification and security.
Is biometric authentication supported?
Biometric authentication is supported on mobile applications for login and transactions.
Is blockchain technology used?
Blockchain technology is not used for Banco Paris payment processing.
Is there a multi-level security system?
Multi-layered security systems including authentication, monitoring, and encryption are standard.
How is user personal data protected?
Personal data is safeguarded per Chilean privacy laws and strict internal data protection policies.
Is cold storage used for cryptocurrencies?
Not applicable.
Is there DDoS attack protection?
Banks employ DDoS protection measures to ensure service continuity.
Are regular security audits conducted?
Regular internal and third-party security audits are mandatory per regulations.
What anti-phishing protection measures are provided?
Anti-phishing training, verified communication, and reporting mechanisms are provided.
Is there a suspicious activity detection system?
Automated monitoring systems are in place to detect and flag suspicious transactions.
How does the service combat money laundering?
AML compliance monitoring, transaction tracking, and reporting of suspicious activity are enforced.
Is there blocking of suspicious accounts?
Suspicious accounts are subject to temporary or permanent blocks per compliance rules.
What to do when fraud is detected?
If fraud is suspected, contact Banco Paris immediately to initiate investigation and safeguard funds.
How to report suspicious activity?
Report suspicious activity via customer service channels, in-person, or through the bank’s website.
Is there compensation for damage from fraudsters?
Victims of unauthorized transactions may be eligible for compensation after investigation.
What user rights exist for disputed transactions?
Users can dispute unauthorized or incorrect transactions through formal complaint procedures.
How to dispute account blocking?
Appeal process is available for disputing account blocks; submit documentation to customer service.
Is there insurance against cyber attacks?
Banks implement cyber risk insurance as part of their risk management strategy.
What fees does the service charge for transfers?
Standard transfer fees are charged according to the bank's fee schedule and local regulations.
Are there fees for account funding?
Account funding by electronic transfer was generally free; fees may apply for third-party or international deposits.
Are fees charged for fund withdrawal?
ATM and in-branch withdrawal fees depend on account type and transaction channel.
Are there fees for currency conversion?
Currency conversion fees, if applicable, followed standard rates regulated nationally.
Are there fees for account inactivity?
Inactivity fees may be charged for dormant accounts per policy.
Are there account maintenance fees?
Monthly account maintenance fees may apply, varying by account and service agreement.
Are fees charged for operation cancellation?
Operation cancellation fees could be applied if transactions are reversed after processing.
Are there fees for expedited operations?
Expedited operations were not standard; any special handling fees would be disclosed in the terms.
Are there hidden fees?
All fees must be transparently disclosed in fee schedules, in compliance with consumer protection laws.
How are fees calculated for large amounts?
Large transaction fees are proportional to the transfer amount and may be negotiated for high-value clients.
Are there different tariff plans in the service?
Various account types offered differing fee schedules and package benefits.
What advantages does VIP status provide?
VIP clients may receive reduced fees, dedicated advisors, and preferential rates or limits.
How to get preferential conditions?
Meeting specific criteria such as high balances or frequent use may grant preferential terms.
Are there free operations per month?
Certain account types offer a limited number of free transfers monthly.
Are there discounts for active users?
Discounts or bonus rates may be available for highly active account users.
Are there corporate tariffs?
Special tariffs and packages are offered for businesses and corporate clients.
Can individual conditions be obtained?
Personalized terms may be negotiated for high-value or business clients.
Do promotional codes work for fee reduction?
Promotional code campaigns for fee discounts are sometimes available during marketing campaigns.
Are there cashback programs?
Cashback may be available for purchases at partner merchants, mainly through credit cards.
Are there discounts for transaction volumes?
Volume-based discounts are sometimes provided to high-transaction clients.
Is there an official mobile application?
Yes, Banco Paris provided mobile applications for banking services.
On which platforms is the application available?
Available on Android and iOS platforms.
What functions are available in the mobile application?
App functions included balance inquiry, transfers, bill payment, and account management.
Does functionality differ from the web version?
Mobile applications provide similar functions to web platforms, with minor differences in interface.
Is Touch ID/Face ID supported?
Touch ID and Face ID are supported for secure access in the mobile app.
Can the application work offline?
Offline functionality is limited to viewing cached information; transactions require online access.
Are there push notifications about operations?
Push notifications inform users of account activity and security events.
Is dark theme supported?
Dark mode is available in newer versions of the app.
How often is the mobile application updated?
Updates are provided regularly, with frequency depending on development cycles and security needs.
Are there beta versions of the application?
Beta versions may be released periodically for testing, not always publicly available.
Is the web interface of the service convenient?
The web interface was rated as user-friendly and accessible for retail banking.
Is responsive design supported?
The web platform supports responsive design for mobile and desktop browsers.
In which languages is the interface available?
Interface is primarily available in Spanish.
Is there a night mode for the website?
Night mode may be available, depending on the latest web updates.
Are hotkeys supported?
Hotkey support is not standard but may be available for accessibility.
Can data be exported?
Data export functions, such as downloading statements, are available for users.
Is there an API for developers?
No public API for Banco Paris is listed; integration is limited to authorized partners.
Is integration with other services supported?
Integration with partner retail platforms is available, but no open API support.
How often is the web interface updated?
The web interface is updated periodically, typically several times a year for features and security.
Are there virtual cards in the service?
Virtual cards were not a standard feature.
Can disposable cards be created?
Disposable or temporary cards were not provided.
Is multi-currency account functionality supported?
Multi-currency accounts were not supported.
Are there investment products?
Investment products, such as savings accounts or term deposits, were available.
Can interest be earned on balance?
Interest-earning opportunities were available for certain account types.
Are there credit products?
Credit cards, loans, and financing solutions were provided.
Is P2P trading supported?
Peer-to-peer trading was not a standard feature.
Can cryptocurrencies be bought/sold?
Cryptocurrency exchange services were not available.
Is there acquiring for business?
Merchant acquiring services for retail payment processing were supported.
Are mass payouts supported?
Bulk and mass payout services were available for business clients.
Is there a loyalty program in the service?
Loyalty programs were offered, particularly through the Cencosud retail ecosystem.
How are bonus points earned?
Bonus points were earned through purchases with affiliated cards or at partner merchants.
Is there cashback for operations?
Cashback rewards were available for certain credit card transactions.
Are there referral programs?
Referral programs were occasionally run as part of promotional campaigns.
What privileges do VIP clients have?
VIP clients receive premium support, lower fees, and exclusive offers.
Are there seasonal promotions and offers?
Seasonal promotions and limited-time offers are periodically launched.
Can premium status be obtained?
Premium account status is available for customers meeting eligibility criteria.
Are there partner discounts?
Partner merchant discounts are available via loyalty and card programs.
Are there corporate loyalty programs?
Loyalty solutions for corporate clients exist within the Cencosud network.
Does the service allow operations with online casinos?
Operating policies generally restrict or prohibit transactions with online gambling sites.
Are there restrictions on gambling transactions?
Transactions with gambling sites are controlled or restricted per regulatory requirements.
Can accounts be blocked for casino play?
Accounts may be blocked if gambling transactions violate terms or legal requirements.
How does the service view gambling?
Viewpoint is regulatory compliance-first, restricting casino-related activity per Chilean law.
Are there special conditions for gambling?
No publicly available special conditions for gambling operations.
Are casino transactions tracked?
Transactions categorized as gambling are monitored and may be reported for compliance.
Can operations with gambling sites be hidden?
Banks are required to maintain transparency; concealing gambling transactions is not allowed.
Are there notifications about gambling expenses?
Account holders may receive alerts regarding high-risk or unusual expenses, including gambling.
Are there special fees for gambling operations?
Specific fees may apply to gambling transactions, subject to fee schedule details.
Can limits be set on gambling?
Spending limits on gambling transactions can be configured upon user request where permissible.
Is there a self-exclusion function?
Self-exclusion from gambling transactions can be requested via customer service.
Can access to gambling sites be restricted?
Banks can block transactions to known gambling merchant codes.
Is gambling expense control supported?
Expense monitoring and spending limit tools for gambling can be made available through account settings.
Are there notifications about limit exceedance?
Notifications are sent if spending limits, including for gambling, are breached.
Can operations with casinos be blocked?
Customers can request to block transactions related to casino and gambling websites.
Is there gambling expense statistics?
Detailed statistics are not commonly provided.
Is a "cooling-off period" supported?
Cooling-off periods for gambling may be set upon customer request.
Can help be obtained for gambling addiction?
Referral to support resources may be available through customer service.
Is there partnership with player assistance organizations?
Official partnerships with gambling addiction support organizations are not standard.
How to set up gambling expense notifications?
Notifications can be set up via online banking or by contacting customer support.
Which online casinos accept this payment method?
Acceptance depends on individual casino policies, which may vary frequently.
Are there exclusive partnerships with specific casinos?
No exclusive casino partnerships are documented.
Do conditions differ when used in different casinos?
Conditions vary according to each online casino’s policies.
Are there special bonuses for using this method in casinos?
No known special bonuses for using Banco Paris with casinos.
Can the method be used for both deposits and withdrawals in casinos?
Casino deposit and withdrawal availability with this method depends on the specific casino’s acceptance policy.
Are there geographic restrictions for casino usage?
Casino transactions may be geographically restricted in accordance with Chilean law.
How do casino operators typically process transactions from this method?
Transactions are typically handled via standard card acquiring and bank transfer channels.
Are there typical processing times when used with casinos?
Processing times mirror regular card transactions, generally immediate or within one business day.
Do casinos usually charge additional fees for this method?
Additional fees may be imposed by the casino, outside the control of the payment service provider.
Are there any known compatibility issues with major casino platforms?
Compatibility is subject to casino platform integrations and regulatory compliance.