What is the official website of the payment service?
https://www.bancosecurity.cl
- Direct message
- Leave a review
- Bookmark
- Share
- Report
- prev
- next
Where can I find the customer support contacts?
Customer support contacts are on the “Contact Us” page at the bottom of the Banco Security official website
What is the hotline phone number?
600 6000 820
Is there a toll-free support number?
No toll-free number is published; standard local call rates may apply for service numbers
What is the email address for technical support?
Are there separate emails for different types of inquiries?
There are specific contact forms and emails for general, business, and technical inquiries on the Banco Security website
Where can I find the online chat support?
Online chat is accessible through the Banco Security website upon logging into online banking
Does the chat support work 24/7?
Chat support typically operates during business hours; after-hours queries are handled the next business day
Is there support through messengers (Telegram, WhatsApp)?
Messenger support through WhatsApp is offered via a widget on the website, but not Telegram
What are the support working hours?
Customer service is generally available Monday to Friday 9:00-18:00, with limited coverage outside these hours
Does support work on weekends and holidays?
Support is usually unavailable on weekends and public holidays, except for urgent card blocking services
Are there regional offices for in-person visits?
Physical offices are primarily in Santiago and select cities for in-person banking services
Where are the physical offices located?
Main branch at Apoquindo 3131, Las Condes, Santiago; branch addresses are listed on the website
Can I schedule a personal meeting?
Personal meetings can be scheduled via online forms or by contacting a branch directly
Are there representatives in different countries?
Banco Security operates only in Chile without international representative offices
In which languages is support available?
Support is primarily in Spanish; English assistance may be available for business clients on request
How quickly does support respond to requests?
Response to phone and chat inquiries is immediate during work hours; email replies typically arrive within 1-2 business days
Is there a priority system for VIP clients?
VIP and “Banca Privada” clients receive priority handling and dedicated relationship managers
Can I request a callback?
Callback requests can be made through online contact forms or by arranging with a manager
When was the payment service founded?
Banco Security was founded in 1981
Who is the founder and owner of the service?
Banco Security is part of Grupo Security, a Chilean financial group established by Chilean entrepreneurs
In which country is the company registered?
The company is registered in Chile
What is the development history of the payment service?
Banco Security grew from a corporate bank to a full-service financial institution, expanding digital services and retail banking since the 2000s
Have there been major updates or rebranding?
The bank has periodically updated branding and launched new digital channels, but no major rebranding
Who sits on the company's board of directors?
The board includes executives from Grupo Security and external financial experts; current members are listed on the annual report
Are there investors or partners in the service?
Banco Security is part of Grupo Security, listed on the Santiago Stock Exchange with institutional and retail investors
Does the company participate in stock trading?
Grupo Security, Banco Security’s parent, is listed on the Santiago Stock Exchange (ticker: SECURITY)
What is the company's market capitalization?
Market capitalization information is available for Grupo Security as a whole, not separately for Banco Security
Are there subsidiary companies or branches?
Banco Security is part of Grupo Security, which also owns subsidiaries in insurance, asset management, and factoring
What licenses does the payment service have?
Banco Security is licensed as a commercial bank by the Comisión para el Mercado Financiero (CMF) of Chile
In which jurisdictions does the service operate officially?
Banco Security operates only in the Chilean jurisdiction under local regulations
Are there licenses for cryptocurrency operations?
Banco Security does not currently hold licenses for cryptocurrency operations
Does the service comply with AML/KYC requirements?
Banco Security complies with Chile’s AML and KYC obligations, including strict customer verification
Are there security certificates (PCI DSS, etc.)?
The bank meets industry security standards including PCI DSS for card operations and strong online banking security protocols
Has the service undergone security audits?
Regular internal and external audits are conducted to ensure compliance and information security
Is there insurance for client funds?
Deposits are insured according to Chilean Central Bank and legal requirements for customer protection
Which international standards does it comply with?
Compliance includes ISO/IEC standards for information security and financial services best practices
Have there been any regulatory fines or violations?
No major recent public record of regulatory fines or serious violations for Banco Security
Where can I find real reviews about the service?
Reviews are available on Google Maps, Facebook, third-party review websites, and banking forums
What are the main user complaints?
Users often mention slow in-person service and paperwork-heavy processes for some transactions
What do users most often praise the service for?
Business clients praise personalized service, dedicated account managers, and reliability
Are there issues with fund withdrawals?
No widespread or systematic withdrawal problems are reported, with standard procedures followed
Is the interface convenient according to users?
Online and mobile interfaces are considered professional and stable, though less modern than some fintechs
Are clients satisfied with transaction speed?
Clients are generally satisfied with transaction times for domestic payments and transfers
Do users recommend this service?
Users with business needs are likely to recommend Banco Security for B2B and corporate banking
How do experts assess the service's reliability?
Financial sector analysts rate Banco Security as stable and conservative with sound risk management
Are there industry awards and recognitions?
Banco Security and Grupo Security have received regional recognition for corporate banking and service excellence
Does the service participate in payment system rankings?
The bank is regularly ranked among major Chilean banks in industry surveys and business publications
Are there recommendations from financial regulators?
Banco Security operates with approval from financial regulators, indicating compliance and recommended standing
What reputation does the service have among partners?
The bank has a positive reputation for professionalism among corporate clients and business partners
How do they evaluate solution innovation?
The service is viewed as solid but not a sector leader in fintech innovation; investments continue in new digital capabilities
Are there quality service certificates?
Quality management systems and certifications in customer service and operations are maintained
Does the company participate in industry conferences?
Banco Security and Grupo Security take part in national and regional industry events and conferences
How does the service position itself in the market?
The bank focuses on high-net-worth individuals, corporate, and business clients with personalized services
Which fiat currencies does the service support?
Services support the Chilean peso (CLP) primarily, with access to major international currencies for business accounts
Are cryptocurrencies supported? Which ones specifically?
Cryptocurrencies are not supported for payments or banking operations
Is there a proprietary cryptocurrency or token?
The bank does not have a proprietary cryptocurrency or token
Can currencies be converted within the service?
Currency exchange services are available for business and wealth management clients
What exchange rates are used for conversion?
Mid-market or institutional rates are used for business clients, determined by market conditions
How often are exchange rates updated?
Exchange rates are updated daily based on interbank and market values
Are stablecoins supported?
Stablecoins are not supported as a funded currency or payment method
Can exotic currencies be handled?
Exotic currency exchanges may be processed for business needs on a case-by-case basis
Are there currency restrictions in different countries?
All operations comply with Chilean currency control and exchange regulations
What types of transfers does the service support?
Domestic transfers, international wire transfers (SWIFT), same-bank and interbank payments
Can transfers be made between service users?
Transfers between Banco Security clients are supported
Are transfers to bank cards supported?
Transfers to Chilean debit and credit cards are possible via identified accounts
Can money be transferred to bank accounts?
Funds can be sent to other Chilean and international bank accounts via standard procedures
Is bill payment available?
Bill payments for utilities and services are available through the online banking portal
Are recurring payments supported?
Scheduled and recurring payment options are offered for standing instructions and bill payments
Can automatic transfers be set up?
Automatic transfers can be configured via online banking for regular payments
Is payment scheduling available?
Payment scheduling and post-dated instructions are included in digital banking services
Are group payments supported?
Group payment options are not standard; collective transactions typically managed by business relationship managers
Can payment links be created?
Payment link generation is not an advertised function; invoicing handled through standard banking products
What are the minimum transaction amounts in the service?
Minimums follow Chilean bank policy; small-scale transfers allowed subject to regulatory limits
What are the maximum amounts that can be transferred?
Maximum limits are defined by account verification and regulatory guidelines
Are there daily limits on operations?
Daily transaction limits are set based on user profile and risk assessment
What monthly and annual limits are in effect?
Aggregate monthly and annual limits are set per customer segment and account type
Can limits be increased? How?
Limits can often be raised by providing additional documentation and request to the bank for higher limits
Do limits differ for verified users?
Higher verification levels permit increased limits for certain operations
Are there restrictions for new accounts?
New accounts have conservative transaction limits until full client verification is achieved
Do special limits apply in different countries?
Non-resident and international usage may have additional limits in compliance with Chilean regulations
Can operations be temporarily blocked?
Operations can be temporarily blocked by client request or due to suspicious activity alerts
Are there limits on the number of daily operations?
The number of daily operations is capped based on the product and account type
What are the minimum amounts for account funding?
Minimum deposit amounts are defined by product type; typically no strict minimum for standard checking
What methods of funding are supported?
Bank transfers, cash deposits at branches, employer payroll, and check deposits
Are there fees for funding?
Standard account funding methods generally do not incur fees; charges may apply for certain special services
What are the minimum funding amounts?
Minimum funding levels depend on the account type; standard checking accounts require no minimum to stay active
How quickly are funds credited when funding?
Bank transfers credited within hours during business days; cash deposits immediately or same day
How can money be withdrawn from the system?
Withdrawals are made via bank transfers, cash at branch counters, and ATMs for cardholders
Are there fees for fund withdrawal?
ATM usage and branch services may incur small fees per transaction; electronic interbank transfers typically have a service charge
How long does withdrawal take?
ATM and in-person withdrawals are immediate; electronic and interbank may take 1-2 business days
What withdrawal limits are set?
Withdrawal limits are based on account type, service channel, and regulatory ceilings
How quickly are funds credited when funding with a card?
Card-based account funding is generally instant or processed within minutes
How long does a bank transfer take?
Domestic transfers process same day; international wires within 1-3 business days
How quickly do cryptocurrency transfers arrive?
Cryptocurrency transfers are not supported for funding or withdrawal
Are transfers between users instant?
Internal bank transfers are processed instantly during working hours
Are there delays when funding on weekends?
Funding may be delayed if initiated on weekends; processed next business day
Do holidays affect funding speed?
Local and international holidays can delay funding and clearing times
Can crediting be accelerated for a fee?
Express processing may be available for some payments with additional cost upon request
What determines the speed of funding processing?
Payment method, account type, regulatory checks, and business hours influence funding speed
Are there notifications about funding status?
Email and mobile app push notifications inform users about funding and account activity
What to do if funding takes too long?
If delays occur, contact the bank by phone or secure message and provide transaction details for assistance
How quickly are withdrawal requests processed?
Withdrawals at branches and ATMs are immediate; electronic transfers processed within 1 business day
How long does card withdrawal take?
ATM cash withdrawals are processed instantly up to daily limits
How quickly do bank transfers arrive?
Interbank and international transfers typically arrive within 1-3 business days
Are cryptocurrency withdrawals instant?
Cryptocurrency withdrawals are not available
Are there withdrawal delays on weekends?
Withdrawals initiated on weekends, except ATMs, process the next business day
Do holidays affect withdrawal speed?
Withdrawals can be delayed due to national and international banking holidays
Can withdrawal be accelerated for an additional fee?
Priority processing for urgent business transfers may be available
What determines withdrawal processing time?
Withdrawal channel, transaction verification procedures, and bank operation schedules
Are there notifications about withdrawal status?
Withdrawal statuses are updated via mobile app or email notifications
Can a withdrawal request be canceled?
Cancellation depends on transaction status; contact support immediately for assistance
How to register with the payment service?
Registration requires visiting a branch or completing an online application with identity verification
What data is needed to create an account?
Full legal name, national ID, contact information, proof of address, and sometimes employment data
Can registration be done without email?
An email address is normally required for online account registration and security purposes
Is phone confirmation required during registration?
Phone number verification may be requested during the online setup process
Are there age restrictions for registration?
Accounts require the applicant to be at least 18 years old
Can a corporate account be created?
Corporate and business accounts are available with additional documentation for company details
Is it required to provide real data?
True and verifiable information is required to comply with regulatory standards
Are there country restrictions for registration?
Only legal residents or persons with documents in Chile can register for accounts
How long does account activation take?
Activation is immediate for in-branch and verified applications; online processes may take 1-2 business days
What verification levels exist?
Basic KYC, enhanced due diligence for higher-risk accounts, and full verification for businesses
What documents are required for basic verification?
Chilean national ID, proof of address, and sometimes recent income documentation
Are documents needed for full verification?
Business and high-limit account holders must provide corporate documents, tax ID, and sometimes bank references
Are digital copies of documents accepted?
Digital copies are accepted for online applications; originals may be required for higher-tier accounts
How long does the verification procedure take?
Verification is typically completed within 1-3 business days unless additional documents are requested
Can the service be used without verification?
Unverified or partially verified accounts have restricted functionality and lower transaction limits
What restrictions apply to unverified users?
Lower transaction limits, inability to access international services, and limited features
Is address confirmation required?
Address confirmation is mandatory for standard and business accounts
Is a selfie with documents required?
A selfie or live photo with documents may be requested for online KYC compliance
How often do documents need to be updated?
Document updates are requested periodically or upon changes in account status
What encryption technologies does the service use?
Modern encryption protocols including SSL/TLS, with security standards in online banking
Is two-factor authentication supported?
Two-factor authentication is enabled for online account access and high-risk operations
Are there SMS confirmations for operations?
SMS verification is used for transactions and sensitive online banking actions
Is biometric authentication supported?
Fingerprint and facial recognition authentication are supported in the mobile app
Is blockchain technology used?
Blockchain is not currently implemented in Banco Security’s payment processes
Is there a multi-level security system?
Multi-level controls including transaction signing, device validation, and user access management
How is user personal data protected?
Data is protected under Chilean privacy laws, using technical, organizational, and legal safeguards
Is cold storage used for cryptocurrencies?
The bank does not store or manage cryptocurrencies
Is there DDoS attack protection?
DDoS protection measures are in place to safeguard digital banking infrastructure
Are regular security audits conducted?
The bank performs regular security audits, both internally and by independent auditors
What anti-phishing protection measures are provided?
Anti-phishing campaigns, secure access portals, and transaction confirmation systems are employed
Is there a suspicious activity detection system?
Automated monitoring and AI systems flag suspicious transactions for review
How does the service combat money laundering?
Automated transaction monitoring, mandatory reporting, KYC, and regular staff training address AML compliance
Is there blocking of suspicious accounts?
Accounts flagged for suspicious activity are subject to temporary or permanent holds pending review
What to do when fraud is detected?
Immediately contact customer service to block the account and initiate an investigation
How to report suspicious activity?
Use online forms, call the hotline, or email the bank’s security department to report concerns
Is there compensation for damage from fraudsters?
Reimbursement depends on investigation results, provided the client observed security requirements
What user rights exist for disputed transactions?
Clients can dispute unauthorized transactions through formal claims handled by the bank’s customer service
How to dispute account blocking?
Blocked accounts can be appealed by submitting documentation and a request to the compliance department
Is there insurance against cyber attacks?
Institutional cyber insurance is maintained; direct client coverage varies
What fees does the service charge for transfers?
Domestic and international transfers incur service fees based on transaction type and value
Are there fees for account funding?
Standard funding methods are usually fee-free, but special services may have associated costs
Are fees charged for fund withdrawal?
Withdrawal fees apply for ATMs (non-network), branch services, and some transfer methods
Are there fees for currency conversion?
Currency conversions are subject to disclosed service charges
Are there fees for account inactivity?
No regular inactivity fee for standard accounts, but specific products may carry such charges
Are there account maintenance fees?
Some accounts incur monthly maintenance fees; conditions disclosed in the tariff schedule
Are fees charged for operation cancellation?
Fees may apply if a transaction is canceled after processing or for certain international payments
Are there fees for expedited operations?
Express services and urgent payments may incur extra fees
Are there hidden fees?
All fees are disclosed in official tariffs and contracts per transparency obligations
How are fees calculated for large amounts?
Large transaction fees may be negotiated or tiered per client agreement or published price lists
Are there different tariff plans in the service?
Multiple account and service plans are available for individuals, business, and premium clients
What advantages does VIP status provide?
Enhanced service, priority support, dedicated managers, and preferential terms for eligible clients
How to get preferential conditions?
Preferential terms may be negotiated with account managers for high-value clients
Are there free operations per month?
Some accounts provide a specified number of free transactions monthly
Are there discounts for active users?
Discounts and incentives may be provided through loyalty or activity rewards programs
Are there corporate tariffs?
Special rates and packages are available for business and corporate clients
Can individual conditions be obtained?
Individualized pricing and service terms can be discussed for significant clients
Do promotional codes work for fee reduction?
Promotional codes for fee reductions may be offered during campaigns or to select customers
Are there cashback programs?
Cashback offers may be available on certain credit and debit card transactions
Are there discounts for transaction volumes?
Volume discounts are potentially available for business and wholesale clients
Is there an official mobile application?
Yes, Banco Security has an official mobile application
On which platforms is the application available?
The app is available for iOS and Android devices
What functions are available in the mobile application?
Account management, transfers, bill payments, security controls, card management, and balance checking
Does functionality differ from the web version?
Some advanced or business features may be desktop-only; most core banking features are available on mobile
Is Touch ID/Face ID supported?
Biometric authentication using Touch ID and Face ID is supported in the mobile app
Can the application work offline?
The app requires internet connectivity for banking operations; offline use is not supported
Are there push notifications about operations?
Push notifications for transactions and important alerts can be enabled in the app settings
Is dark theme supported?
Dark mode is supported in the latest versions of the mobile app
How often is the mobile application updated?
The app is regularly updated to address bugs and introduce new features
Are there beta versions of the application?
Beta versions may occasionally be available for early testers via mobile app stores
Is the web interface of the service convenient?
Online banking platform offers a robust and professional but traditional web experience
Is responsive design supported?
The web platform uses responsive design for compatibility across devices
In which languages is the interface available?
The banking interface is offered in Spanish; English may be partially supported for some business services
Is there a night mode for the website?
Night mode availability is limited; mobile app has dark theme, website may follow in future updates
Are hotkeys supported?
No official hotkey support is advertised; standard web accessibility features are present
Can data be exported?
Statements and transaction data can be exported in various formats (PDF, CSV) from online banking
Is there an API for developers?
No public developer API is available; integration options are tailored for business and corporate needs
Is integration with other services supported?
Integration with business ERP and payment platforms is possible on a case-by-case basis
How often is the web interface updated?
Updates occur periodically with major improvements announced to clients
Are there virtual cards in the service?
Virtual card issuance for digital purchases is not currently a core feature
Can disposable cards be created?
Disposable virtual cards are not advertised as part of the product suite
Is multi-currency account functionality supported?
Multi-currency accounts are available for select business customers
Are there investment products?
Investment funds, fixed-term deposits, and advisory services are offered
Can interest be earned on balance?
Savings and investment accounts accrue interest; current/checking accounts may not
Are there credit products?
Loans, credit cards, and business financing products are available
Is P2P trading supported?
Peer-to-peer trading is not a featured service in retail or business banking
Can cryptocurrencies be bought/sold?
Cryptocurrency exchange and trading are not supported
Is there acquiring for business?
Merchant acquiring and payment processing solutions are available for business clients
Are mass payouts supported?
Mass or payroll payout services are offered for business customers
Is there a loyalty program in the service?
Loyalty and rewards programs are linked to debit/credit card usage and certain products
How are bonus points earned?
Points are accumulated through eligible card transactions and promotional activity
Is there cashback for operations?
Cashback is available on select debit and credit card purchases
Are there referral programs?
Referral incentives may be available during certain campaigns
What privileges do VIP clients have?
VIP clients have enhanced service, personal managers, higher limits, and tailored benefits
Are there seasonal promotions and offers?
Periodic special offers and seasonal promotions are launched for products and services
Can premium status be obtained?
Premium account status is available based on balance and activity thresholds
Are there partner discounts?
Discounts are offered with partner merchants as part of rewards and loyalty programs
Are there corporate loyalty programs?
Corporate rewards and benefits are available for business banking clients
Does the service allow operations with online casinos?
As a licensed bank, operations with online casinos are restricted by Chilean law
Are there restrictions on gambling transactions?
Transactions related to gambling are monitored and may be blocked per legal and AML requirements
Can accounts be blocked for casino play?
Accounts can be temporarily restricted if flagged for prohibited gambling activity
How does the service view gambling?
Banco Security enforces strict policies to comply with local regulations regarding gambling
Are there special conditions for gambling?
No special arrangements; gambling-related transactions are typically subject to extra scrutiny
Are casino transactions tracked?
The bank is required to monitor and report gambling-related activity per regulatory guidelines
Can operations with gambling sites be hidden?
Transactions are tracked and reported per law; hiding gambling activity is not possible
Are there notifications about gambling expenses?
No automated notifications for gambling expenses beyond standard account activity alerts
Are there special fees for gambling operations?
No special fees, but gambling operations may be refused or blocked
Can limits be set on gambling?
Clients can request spending limits or blocks for gambling transactions for risk management
Is there a self-exclusion function?
Self-exclusion for gambling is available upon customer request
Can access to gambling sites be restricted?
Transaction blocks can be set up for known gambling merchants
Is gambling expense control supported?
Clients can monitor expenses via transaction records; no specialized tools for gambling control
Are there notifications about limit exceedance?
Alerts are sent if transaction limits, including gambling-related, are exceeded
Can operations with casinos be blocked?
Clients can request blocks or receive blocks placed based on risk or regulation
Is there gambling expense statistics?
No dedicated gambling analytics; standard statements provide transaction details
Is a "cooling-off period" supported?
Cooling-off or account freezes can be arranged on request to limit gambling exposure
Can help be obtained for gambling addiction?
Referral to support resources and exclusion policies are available on request
Is there partnership with player assistance organizations?
No formal partnerships are advertised with gambling addiction support organizations
How to set up gambling expense notifications?
Expense alerts can be configured for total spending via online banking—not specifically for gambling
Which online casinos accept this payment method?
As a regulated bank, Banco Security is not advertised as a casino payment method
Are there exclusive partnerships with specific casinos?
No exclusive gambling or casino partnerships due to regulatory restrictions
Do conditions differ when used in different casinos?
All gambling-related transactions are subject to standard bank and regulatory controls
Are there special bonuses for using this method in casinos?
No bonuses or promotions are offered for casino use of banking services
Can the method be used for both deposits and withdrawals in casinos?
Bank services are not intended nor promoted for casino payments or withdrawals
Are there geographic restrictions for casino usage?
Domestic regulations limit gambling-related transactions; foreign transactions may also be restricted
How do casino operators typically process transactions from this method?
Casino transactions may be processed as standard credit/debit card payments, subject to blocks
Are there typical processing times when used with casinos?
No official processing time as banking services are not directly offered for casinos
Do casinos usually charge additional fees for this method?
Any fees would depend on the casino operator; the bank does not levy special fees
Are there any known compatibility issues with major casino platforms?
As not intended for gambling, compatibility is not specified; casino transactions may be rejected per policy