What is the official website of the payment service?
The official website of Banco Supervielle payment services is www.supervielle.com.ar
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Where can I find the customer support contacts?
Customer support contacts can be found on the official website under the "Contacto" or "Consultas y Reclamos" section and within the Online Banking platform menu.
What is the hotline phone number?
The main customer service phone number is +54 11 4324-8000.
Is there a toll-free support number?
Banco Supervielle offers toll-free telephone banking support through the number 0810-333-4959 for users within Argentina.
What is the email address for technical support?
Specific technical support email addresses are not publicly listed; customer inquiries are usually channeled through Online Banking secure messaging or official contact forms.
Are there separate emails for different types of inquiries?
It is common practice for banks like Banco Supervielle to have specialized contact points for different inquiries (e.g., customer service, technical support, complaints) typically accessible via online banking or website forms, but precise email addresses are not publicly detailed.
Where can I find the online chat support?
Banco Supervielle does not prominently advertise online chat support on their main site, so chat support may be accessible through their mobile apps or digital platforms for registered users.
Does the chat support work 24/7?
There is no verified information that Banco Supervielle offers 24/7 chat support; customer support is generally aligned with banking hours.
Is there support through messengers (Telegram, WhatsApp)?
Banco Supervielle customers can send or request immediate money transfers through WhatsApp using integrated payment solutions like MODO, indicating some messenger transaction support.
What are the support working hours?
Customer support is generally available during standard business hours in Argentina, approximately Monday to Friday from morning to early evening.
Does support work on weekends and holidays?
Typically, official support is limited or unavailable on weekends and public holidays, except for certain automated or digital services.
Are there regional offices for in-person visits?
Banco Supervielle has a nationwide presence in Argentina with many branches and service centers available for in-person visits.
Where are the physical offices located?
The bank's headquarters is in Buenos Aires, and there are multiple branches across Argentina, including Rosario and other key cities.
Can I schedule a personal meeting?
Personal meetings can often be scheduled at physical branches; customers typically need to contact the branch directly or use online tools.
Are there representatives in different countries?
Banco Supervielle primarily operates in Argentina; there are no widely known international representative offices.
In which languages is support available?
Customer support is primarily available in Spanish, the official language of Argentina.
How quickly does support respond to requests?
Average response times vary by contact channel; phone lines usually respond within minutes, while email and online queries may take several hours to a couple of business days.
Is there a priority system for VIP clients?
Banco Supervielle offers differentiated services and priority support to VIP and premium clients, typical in banking industry standards.
Can I request a callback?
Callback services are generally available through phone support channels, subject to standard banking procedures.
When was the payment service founded?
Banco Supervielle was founded in 1887, evolving through mergers including Banco Banex and Société Générale de Argentina.
Who is the founder and owner of the service?
The bank's origin dates back to its founders in the late 19th century; it is currently owned by Grupo Supervielle, a publicly traded financial holding company.
In which country is the company registered?
Banco Supervielle is registered and operates under Argentine jurisdiction.
What is the development history of the payment service?
Key milestones include its foundation in 1887, expansion through mergers, and recent digital innovation like launching the MODO payment platform in 2020 and rebranding payment solutions such as BOLDI.
Have there been major updates or rebranding?
Yes, Banco Supervielle rebranded its payment grouper service from IUDÚ Pago to BOLDI in 2021 and launched the MODO digital payment platform in 2020.
Who sits on the company's board of directors?
The board is composed of executives and independent members overseeing governance, with details available in Grupo Supervielle's annual reports.
Are there investors or partners in the service?
Grupo Supervielle is publicly traded with multiple investors; strategic partnerships include collaborations with digital payment platforms and financial fintech solutions.
Does the company participate in stock trading?
Yes, Grupo Supervielle is listed on the Buenos Aires Stock Exchange (BYMA) and the New York Stock Exchange (NYSE: SUPV).
What is the company's market capitalization?
Market capitalization fluctuates as a publicly listed company; exact current figures require live stock data.
Are there subsidiary companies or branches?
Banco Supervielle is part of Grupo Supervielle, which includes several financial service entities and maintains a network of branches in Argentina.
What licenses does the payment service have?
Banco Supervielle operates under licenses issued by Argentine financial regulatory authorities for banking and payment services.
In which jurisdictions does the service operate officially?
Banco Supervielle operates officially within Argentina.
Are there licenses for cryptocurrency operations?
No verified information indicates Banco Supervielle holds cryptocurrency-specific licenses.
Does the service comply with AML/KYC requirements?
Banco Supervielle complies with AML (Anti-Money Laundering) and KYC (Know Your Customer) regulatory requirements as mandated by Argentine law.
Are there security certificates (PCI DSS, etc.)?
The bank maintains industry-standard security certifications including PCI DSS compliance for card payment processing.
Has the service undergone security audits?
Banco Supervielle undergoes regular security audits as part of its regulatory and operational compliance.
Is there insurance for client funds?
Client deposits are generally protected under Argentine regulations and deposit insurance schemes.
Which international standards does it comply with?
Compliance includes international standards for banking, data security, and anti-money laundering frameworks.
Have there been any regulatory fines or violations?
There is no publicly disclosed history of major regulatory fines or violations for Banco Supervielle.
Where can I find real reviews about the service?
User reviews can be found on financial forums, social media, and specialized banking review websites.
What are the main user complaints?
Common complaints include occasional delays in customer service response and issues related to digital platform usability.
What do users most often praise the service for?
Users praise Banco Supervielle for its comprehensive banking network, personal customer service, and growing digital payment solutions.
Are there issues with fund withdrawals?
Some users report occasional delays with fund withdrawals, typically linked to regulatory or banking processing times.
Is the interface convenient according to users?
Interface usability is rated moderately positive; recent efforts target improved mobile and digital interfaces.
Are clients satisfied with transaction speed?
Transaction speed is generally satisfactory, especially for in-branch and card transactions.
Do users recommend this service?
Many users recommend Banco Supervielle for its traditional banking services combined with new digital initiatives.
How do experts assess the service's reliability?
Experts rate Banco Supervielle as a reliable, well-regulated institution in Argentina’s banking sector.
Are there industry awards and recognitions?
Banco Supervielle has received recognitions for innovation and digital transformation in financial services within Argentina.
Does the service participate in payment system rankings?
The bank and Grupo Supervielle participate in regional financial industry rankings and reports.
Are there recommendations from financial regulators?
Regulatory approvals and ongoing oversight testify to compliance with financial authority recommendations.
What reputation does the service have among partners?
Banco Supervielle is regarded as a trustworthy and cooperative partner in banking and fintech collaborations.
How do they evaluate solution innovation?
The bank is recognized for advancing digital payment innovations, especially with platforms like MODO and BOLDI.
Are there quality service certificates?
Banco Supervielle holds certificates related to service quality and operational excellence in banking.
Does the company participate in industry conferences?
Banco Supervielle and Grupo Supervielle regularly participate in financial industry events and conferences.
How does the service position itself in the market?
The bank positions itself as a customer-focused universal financial services provider advancing digital transformation.
Which fiat currencies does the service support?
Banco Supervielle primarily supports Argentine Peso (ARS) and offers foreign currency services including USD.
Are cryptocurrencies supported? Which ones specifically?
There is no verified support for cryptocurrencies for transactional or payment services.
Is there a proprietary cryptocurrency or token?
No proprietary cryptocurrency or token is associated with Banco Supervielle.
Can currencies be converted within the service?
Currency conversion services are available between supported fiat currencies.
What exchange rates are used for conversion?
The bank uses market benchmark rates influenced by official central bank rates and FX market conditions.
How often are exchange rates updated?
Exchange rates are updated regularly during banking hours, reflecting market fluctuations.
Are stablecoins supported?
Stablecoins are not currently supported.
Can exotic currencies be handled?
Exotic currency handling is limited and generally unavailable.
Are there currency restrictions in different countries?
Currency use and conversion are subject to Argentine regulatory restrictions.
What types of transfers does the service support?
Banco Supervielle supports bank transfers, instant mobile payments, SWIFT international transfers, and internal account transfers.
Can transfers be made between service users?
Peer-to-peer transfers within the platform and through apps like MODO are supported.
Are transfers to bank cards supported?
Transfers to debit and credit cards linked to accounts are supported.
Can money be transferred to bank accounts?
Transfers to local and international bank accounts are possible following regulatory compliance.
Is bill payment available?
Bill payment services are available through online and mobile banking.
Are recurring payments supported?
Recurring payment setup and management are supported via digital platforms.
Can automatic transfers be set up?
Automatic transfer scheduling is available for regular payments.
Is payment scheduling available?
Payment scheduling functionality is offered through the online banking system.
Are group payments supported?
Group payments and splitting capabilities are generally not highlighted as a service feature.
Can payment links be created?
Payment link generation may be available via digital wallet solutions like BOLDI.
What are the minimum transaction amounts in the service?
Minimum transaction amounts vary by service type and channel; typically small values to encourage use.
What are the maximum amounts that can be transferred?
Maximum transfer limits depend on client verification and regulatory restrictions.
Are there daily limits on operations?
Daily transaction limits apply based on account type and regulatory requirements.
What monthly and annual limits are in effect?
Monthly and annual transaction limits are set per regulatory guidelines and client profile.
Can limits be increased? How?
Limits can be increased by completing enhanced verification and applying through customer service.
Do limits differ for verified users?
Verified users enjoy higher transaction limits aligned with AML/KYC compliance.
Are there restrictions for new accounts?
New accounts typically have lower initial transaction limits until verification is completed.
Do special limits apply in different countries?
Limits follow local Argentine regulatory frameworks; no separate foreign jurisdiction limits are public.
Can operations be temporarily blocked?
Operations may be temporarily blocked due to suspicious activity or fraud suspicion.
Are there limits on the number of daily operations?
Daily count limits apply depending on transaction type and account status.
What are the minimum amounts for account funding?
Minimum funding amounts depend on deposit method; generally nominal minimums apply.
What methods of funding are supported?
Funding methods include cash deposits, bank transfers, card payments, and transfers from other accounts.
Are there fees for funding?
Deposit fees depend on method; ATM and cash deposits typically are free; card funding may include fees.
What are the minimum funding amounts?
Minimum amounts vary by deposit channel; small amounts accepted especially for digital deposits.
How quickly are funds credited when funding?
Funds are credited immediately for cash and card deposits; bank transfers may take 1-2 business days.
How can money be withdrawn from the system?
Money can be withdrawn via ATM, in-branch cash withdrawal, bank transfer, or card withdrawal.
Are there fees for fund withdrawal?
Withdrawal fees depend on channel; ATM withdrawals often free within network, others may incur charges.
How long does withdrawal take?
Withdrawal times vary from instant at ATM to 1-3 business days for bank transfers.
What withdrawal limits are set?
Withdrawal limits depend on client profile and account type, aligned with banking regulations.
How quickly are funds credited when funding with a card?
Card funding is typically credited instantly or within minutes.
How long does a bank transfer take?
Bank transfers normally take 1-2 business days within Argentina.
How quickly do cryptocurrency transfers arrive?
There is no verified support for cryptocurrency transfers through Banco Supervielle.
Are transfers between users instant?
Internal transfers between Banco Supervielle users are processed instantly or near real-time.
Are there delays when funding on weekends?
Deposits made during weekends may have delayed processing due to banking hours.
Do holidays affect funding speed?
Banking holidays delay deposit and transfer processing times.
Can crediting be accelerated for a fee?
Express processing may be available for certain payments at additional cost.
What determines the speed of funding processing?
Processing speed depends on method, time of day, banking hours, and regulatory checks.
Are there notifications about funding status?
Banking platforms notify customers about deposit and transfer status updates.
What to do if funding takes too long?
Contact customer service for delayed funding resolution and transaction status inquiry.
How quickly are withdrawal requests processed?
Withdrawal requests are generally processed within the same or next business day.
How long does card withdrawal take?
Card withdrawals at ATMs or POS are typically instant.
How quickly do bank transfers arrive?
Bank transfers usually arrive within 1-2 business days.
Are cryptocurrency withdrawals instant?
Not applicable; cryptocurrency withdrawals not supported.
Are there withdrawal delays on weekends?
Weekend withdrawal processing is generally delayed until next business day.
Do holidays affect withdrawal speed?
Withdrawal transactions are delayed during holidays.
Can withdrawal be accelerated for an additional fee?
Some express withdrawals may be available for an additional fee.
What determines withdrawal processing time?
Processing time depends on method, bank operating hours, and client verification status.
Are there notifications about withdrawal status?
Status notifications are commonly sent via SMS, email, or app alerts.
Can a withdrawal request be canceled?
Withdrawal cancellations may be possible only before processing starts, subject to policy.
How to register with the payment service?
Registration is done online via the Banco Supervielle website or mobile app by providing personal and identification details.
What data is needed to create an account?
Required data includes full name, ID or passport number, tax ID (CUIT/CUIL), address, and contact information.
Can registration be done without email?
Registration typically requires an email for communication and verification.
Is phone confirmation required during registration?
Phone number confirmation is commonly required for security and verification purposes.
Are there age restrictions for registration?
Minimum age to open an account is generally 18 years old.
Can a corporate account be created?
Corporate account creation is supported with additional documentation for business verification.
Is it required to provide real data?
Real identity and truthful data submission is mandatory due to legal and regulatory compliance.
Are there country restrictions for registration?
Accounts are generally restricted to residents or individuals with legal ties to Argentina.
How long does account activation take?
Activation may be immediate online or take up to a few business days after verification.
What verification levels exist?
Verification includes basic ID checks and enhanced due diligence for higher limits.
What documents are required for basic verification?
Basic verification requires a government-issued ID and proof of address.
Are documents needed for full verification?
Full verification may require additional documents such as proof of income and tax information.
Are digital copies of documents accepted?
Banco Supervielle accepts digital copies submitted through online banking or mobile apps.
How long does the verification procedure take?
Verification can take from a few hours to several business days.
Can the service be used without verification?
Limited services and lower limits apply for unverified users.
What restrictions apply to unverified users?
Unverified accounts face restricted transaction volumes and limited functionality.
Is address confirmation required?
Address verification is required using utility bills or official documents.
Is a selfie with documents required?
Biometric verification like selfie with documents may be used especially for digital onboarding.
How often do documents need to be updated?
Document revalidation is required periodically based on regulatory standards or account reviews.
What encryption technologies does the service use?
Banco Supervielle employs advanced encryption protocols such as TLS for data protection.
Is two-factor authentication supported?
Two-factor authentication is supported and recommended for user login and transactions.
Are there SMS confirmations for operations?
SMS verification codes are commonly used for transaction confirmations.
Is biometric authentication supported?
Biometric authentication is supported in the mobile app for login security.
Is blockchain technology used?
There is no verified implementation of blockchain technology in Banco Supervielle's current payment systems.
Is there a multi-level security system?
The bank uses layered security systems including encryption, authentication, and monitoring.
How is user personal data protected?
Personal data is protected under Argentine privacy laws and bank security policies.
Is cold storage used for cryptocurrencies?
Cryptocurrency storage facilities are not applicable as crypto services are not offered.
Is there DDoS attack protection?
Banco Supervielle has measures in place to guard against DDoS and cyberattacks.
Are regular security audits conducted?
Regular security and compliance audits are conducted by internal and external experts.
What anti-phishing protection measures are provided?
Anti-phishing training and technology guard customers from fraudulent communications.
Is there a suspicious activity detection system?
Fraud detection systems monitor transactions for suspicious behavior.
How does the service combat money laundering?
The bank has strict AML policies and monitoring to prevent illicit activities.
Is there blocking of suspicious accounts?
Accounts suspected of fraud or money laundering are subject to immediate blocking and investigation.
What to do when fraud is detected?
Customers should contact support immediately to report fraud and initiate claims.
How to report suspicious activity?
Suspicious activity can be reported via customer service channels or secure online forms.
Is there compensation for damage from fraudsters?
Compensation policies depend on investigation outcomes and regulatory requirements.
What user rights exist for disputed transactions?
Users have dispute resolution rights through formal complaint procedures.
How to dispute account blocking?
Disputes regarding account blocking can be submitted to the bank’s compliance department for review.
Is there insurance against cyber attacks?
The bank maintains insurance policies to cover risks related to cyber threats.
What fees does the service charge for transfers?
Transfer fees vary by type—domestic, international, card, or wallet payments—with fee details disclosed clearly in customer agreements.
Are there fees for account funding?
Account funding fees depend on method; some channels are free while others may incur costs.
Are fees charged for fund withdrawal?
Withdrawal fees vary by channel and transaction type.
Are there fees for currency conversion?
Currency conversion fees are applied according to transaction rules.
Are there fees for account inactivity?
Some accounts may be subject to inactivity fees depending on account type and balance.
Are there account maintenance fees?
Maintenance fees depend on the account plan selected.
Are fees charged for operation cancellation?
Operation cancellations might incur fees depending on timing and service terms.
Are there fees for expedited operations?
Express operation fees apply for accelerated payment or transfer services.
Are there hidden fees?
Banco Supervielle follows transparency standards, minimizing hidden fees.
How are fees calculated for large amounts?
Large transaction fees may be tiered or percentage-based according to bank policy.
Are there different tariff plans in the service?
The bank offers different pricing tiers and plans for retail and corporate customers.
What advantages does VIP status provide?
VIP clients benefit from priority support, exclusive financial products, and fee discounts.
How to get preferential conditions?
Preferential conditions are granted based on client portfolio size and banking relationship.
Are there free operations per month?
Certain accounts allow free limited transactions monthly.
Are there discounts for active users?
Discounts may be available for frequent or high-volume users.
Are there corporate tariffs?
Corporate clients receive customized pricing and service packages.
Can individual conditions be obtained?
Custom conditions and terms can be negotiated for high-value clients.
Do promotional codes work for fee reduction?
Promotional codes may be offered for specific campaigns to reduce fees.
Are there cashback programs?
Some credit and debit cards provide cashback rewards.
Are there discounts for transaction volumes?
Volume discounts are offered especially for business customers.
Is there an official mobile application?
Banco Supervielle has an official mobile app available.
On which platforms is the application available?
The app is available on iOS and Android platforms.
What functions are available in the mobile application?
Functions include account management, payments, transfers, digital wallet access, and transaction history.
Does functionality differ from the web version?
Some advanced functions may be exclusive to either web or mobile versions, but core services overlap.
Is Touch ID/Face ID supported?
The mobile app supports biometric login such as Touch ID and Face ID.
Can the application work offline?
Limited offline functions exist; most require internet connectivity.
Are there push notifications about operations?
Push notifications inform users of transactional activity and alerts.
Is dark theme supported?
Dark mode is typically available in the mobile app interface.
How often is the mobile application updated?
The app receives periodic updates for security and functionality enhancements.
Are there beta versions of the application?
Beta app versions may be offered for testing by select users.
Is the web interface of the service convenient?
The web platform is designed for user convenience with responsive and modern UI.
Is responsive design supported?
The website supports responsive design for access across devices.
In which languages is the interface available?
The interface is primarily in Spanish.
Is there a night mode for the website?
Night mode or dark theme may be supported depending on the platform update.
Are hotkeys supported?
Hotkey support is limited or unavailable on banking websites.
Can data be exported?
Users can export account statements and transaction data in common formats like PDF or CSV.
Is there an API for developers?
Banco Supervielle does not widely advertise open APIs; integrations may exist for corporate clients.
Is integration with other services supported?
Third-party integration is possible, especially for business clients through API or file exchange.
How often is the web interface updated?
The web interface is regularly updated with new features and security patches.
Are there virtual cards in the service?
Banco Supervielle issues virtual cards as part of its digital wallet offerings.
Can disposable cards be created?
Disposable or temporary virtual cards are not confirmed as a current feature.
Is multi-currency account functionality supported?
Multi-currency accounts are generally available for business and personal clients.
Are there investment products?
Banco Supervielle offers investment services including asset management.
Can interest be earned on balance?
Certain account types offer interest on deposited funds.
Are there credit products?
Credit products include personal loans, credit cards, and mortgages.
Is P2P trading supported?
Peer-to-peer trading is not a primary service offered.
Can cryptocurrencies be bought/sold?
Cryptocurrency buying and selling are not supported services.
Is there acquiring for business?
The bank provides merchant acquiring and payment processing services.
Are mass payouts supported?
Bulk payment and payroll services are available for business clients.
Is there a loyalty program in the service?
Loyalty programs exist, particularly linked to credit card products.
How are bonus points earned?
Bonus points are earned through card transactions and promotional offers.
Is there cashback for operations?
Cashback offers are available on select cards and promotions.
Are there referral programs?
Referral incentives may be offered as part of marketing campaigns.
What privileges do VIP clients have?
VIP privileges include enhanced service, dedicated relationship managers, and exclusive offers.
Are there seasonal promotions and offers?
Seasonal promotions are periodically available.
Can premium status be obtained?
Premium status is granted based on client assets or activity level.
Are there partner discounts?
Partner merchant discounts are offered through bank alliances.
Are there corporate loyalty programs?
Corporate loyalty programs support business client retention.
Does the service allow operations with online casinos?
Banco Supervielle may restrict or monitor transactions related to online gambling in compliance with regulations.
Are there restrictions on gambling transactions?
Gambling transaction policies comply with local laws and risk management guidelines.
Can accounts be blocked for casino play?
Accounts may be blocked if linked to prohibited activities including unauthorized gambling.
How does the service view gambling?
Typically, the bank maintains regulatory compliance stance limiting unsupported gambling activities.
Are there special conditions for gambling?
Special terms or conditions are generally not provided for gambling transactions.
Are casino transactions tracked?
Transactions suspected related to gambling may be monitored for compliance.
Can operations with gambling sites be hidden?
Full transaction privacy is limited by anti-money laundering regulations.
Are there notifications about gambling expenses?
The bank may not provide specific gambling expense alerts.
Are there special fees for gambling operations?
No publicly detailed special fees for gambling transactions.
Can limits be set on gambling?
Clients can request limits but this is not a widely advertised feature.
Is there a self-exclusion function?
Self-exclusion for gambling is not specifically offered by the bank.
Can access to gambling sites be restricted?
The bank does not usually restrict site access; this is managed by licensing authorities.
Is gambling expense control supported?
Expense control tools for gambling are typically not integrated.
Are there notifications about limit exceedance?
Standard transaction limit alerts exist but not gambling-specific.
Can operations with casinos be blocked?
Blocking may occur if transactions violate bank or regulatory policies.
Is there gambling expense statistics?
The bank does not provide dedicated gambling spending reports.
Is a "cooling-off period" supported?
No established cooling-off periods specific to gambling transactions.
Can help be obtained for gambling addiction?
Direct support is not provided, but referrals to external organizations may be recommended.
Is there partnership with player assistance organizations?
No publicly known partnerships.
How to set up gambling expense notifications?
Customers should use personal budgeting tools since there is no dedicated service.
Which online casinos accept this payment method?
Acceptance depends on individual casino policies, not directly managed by the bank.
Are there exclusive partnerships with specific casinos?
No information about exclusive casino partnerships.
Do conditions differ when used in different casinos?
Terms depend on casino policies rather than bank.
Are there special bonuses for using this method in casinos?
No bank-specific casino bonuses declared.
Can the method be used for both deposits and withdrawals in casinos?
Depending on casino acceptance, card and transfer methods may be used.
Are there geographic restrictions for casino usage?
Usage is subject to local gambling laws in Argentina.
How do casino operators typically process transactions from this method?
Casinos process payments as standard card or bank transfer transactions.
Are there typical processing times when used with casinos?
Processing times align with standard banking transaction times.
Do casinos usually charge additional fees for this method?
Some casinos may charge fees; this is not controlled by the bank.
Are there any known compatibility issues with major casino platforms?
No known documented compatibility issues.