What is the official website of the payment service?
https://bancomat.it/en/bancomat-pay
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Where can I find the customer support contacts?
Customer support contacts can be found on BANCOMAT's official contact page and through the help section in the BANCOMAT Pay app.
What is the hotline phone number?
The specific hotline phone number for BANCOMAT Pay customer service is not publicly listed; users are advised to contact their bank or refer to the app for support.
Is there a toll-free support number?
There is no publicly available information on a toll-free support number specifically for BANCOMAT Pay.
What is the email address for technical support?
The general customer service email is [email protected]; technical support inquiries can be directed here.
Are there separate emails for different types of inquiries?
Yes, for fraud-related matters, there is a dedicated PEC email [email protected]; other inquiries use [email protected].
Where can I find the online chat support?
Online chat support availability is not specified; users can contact support via email or through their banking app.
Does the chat support work 24/7?
No direct information on 24/7 chat support; typical banking service hours likely apply.
Is there support through messengers (Telegram, WhatsApp)?
There is no information indicating support via Telegram or WhatsApp.
What are the support working hours?
Specific support working hours are not detailed; customer service usually operates during standard business hours in Italy.
Does support work on weekends and holidays?
Support is generally not available on weekends and public holidays.
Are there regional offices for in-person visits?
BANCOMAT has physical office locations but no specific mention of regional offices for BANCOMAT Pay customer visits.
Where are the physical offices located?
The main office is located at Piazzale Luigi Sturzo 15 - 00144 Rome, Italy.
Can I schedule a personal meeting?
No public information available regarding scheduling personal meetings for BANCOMAT Pay services.
Are there representatives in different countries?
BANCOMAT Pay primarily operates in Italy with no information about international representatives.
In which languages is support available?
Support is primarily offered in Italian given the service’s Italian market focus.
How quickly does support respond to requests?
Average response times are not publicly available.
Is there a priority system for VIP clients?
No public information on VIP customer support or priority handling.
Can I request a callback?
Callback service availability is not indicated.
When was the payment service founded?
BANCOMAT Pay was launched in 2019 by BANCOMAT SpA.
Who is the founder and owner of the service?
BANCOMAT SpA is the founder and owner of BANCOMAT Pay.
In which country is the company registered?
BANCOMAT Pay is registered and operates under Italian jurisdiction.
What is the development history of the payment service?
Key milestones include development from the BANCOMAT card network, launch of digital wallet services, integration with PagoPA, and broad bank partnerships across Italy.
Have there been major updates or rebranding?
The service has undergone continuous updates, including app improvements and expanded merchant acceptance; no major rebranding noted.
Who sits on the company's board of directors?
Specific board member details for BANCOMAT SpA are not publicly disclosed.
Are there investors or partners in the service?
Partners include 122 Italian banks, and BANCOMAT Pay is integrated into the broader BANCOMAT payment network ecosystem.
Does the company participate in stock trading?
BANCOMAT SpA is a private company; there is no public stock exchange listing.
What is the company's market capitalization?
Market capitalization information is not applicable for BANCOMAT SpA as it is not publicly traded.
Are there subsidiary companies or branches?
BANCOMAT SpA has affiliated entities involved in payment systems but specifics are limited.
What licenses does the payment service have?
BANCOMAT Pay operates under licenses for payment services in Italy, compliant with PSD2 regulations.
In which jurisdictions does the service operate officially?
BANCOMAT Pay officially operates within Italy.
Are there licenses for cryptocurrency operations?
There is no information indicating cryptocurrency operation licenses.
Does the service comply with AML/KYC requirements?
Yes, BANCOMAT Pay complies with Italian and EU AML and KYC regulations.
Are there security certificates (PCI DSS, etc.)?
BANCOMAT Pay adheres to industry security standards including PCI DSS compliance for card transactions.
Has the service undergone security audits?
Regular security audits are a standard practice, though specific audit results are not publicly disclosed.
Is there insurance for client funds?
Client funds are protected under Italian banking regulations applicable to payment service providers.
Which international standards does it comply with?
BANCOMAT Pay complies with PSD2, GDPR, PCI DSS, and other EU financial security and privacy standards.
Have there been any regulatory fines or violations?
No public records of regulatory fines or violations related to BANCOMAT Pay.
Where can I find real reviews about the service?
Reviews are found on app stores for BANCOMAT Pay app and user forums related to Italian mobile payments.
What are the main user complaints?
Complaints occasionally address app usability issues, transaction delays, or bank integration problems.
What do users most often praise the service for?
Users praise the convenience of mobile payments, security via biometric authentication, and ease of use without card details.
Are there issues with fund withdrawals?
There are no widespread reports of fund withdrawal issues.
Is the interface convenient according to users?
The interface is considered user-friendly, intuitive, and suitable for less tech-savvy users.
Are clients satisfied with transaction speed?
Transactions are typically fast, confirmed via app notifications within seconds.
Do users recommend this service?
The majority of users recommend it for domestic mobile payments in Italy.
How do experts assess the service's reliability?
Experts view BANCOMAT Pay as a secure and innovative digital wallet tied to a trusted national card scheme.
Are there industry awards and recognitions?
BANCOMAT Pay has received recognition within the Italian fintech space as a leading mobile payment solution.
Does the service participate in payment system rankings?
It is ranked as one of Italy’s top mobile payment services alongside international wallets.
Are there recommendations from financial regulators?
BANCOMAT Pay is endorsed by the Bank of Italy and compliant with European payment directives.
What reputation does the service have among partners?
It is positively regarded by banks and merchants for market penetration and user convenience.
How do they evaluate solution innovation?
Innovation is highlighted in integration with biometric verification and contactless payment technologies.
Are there quality service certificates?
Certificates for compliance with PSD2, PCI DSS, and GDPR are held.
Does the company participate in industry conferences?
BANCOMAT representatives participate in Italian and European fintech and payment industry events.
How does the service position itself in the market?
BANCOMAT Pay positions itself as Italy’s native, secure, and convenient mobile payment solution.
Which fiat currencies does the service support?
The service supports the Euro (EUR) exclusively.
Are cryptocurrencies supported? Which ones specifically?
Cryptocurrencies are not supported.
Is there a proprietary cryptocurrency or token?
There is no proprietary cryptocurrency or token associated with BANCOMAT Pay.
Can currencies be converted within the service?
Currency conversion is not offered as the service operates only in Euros.
What exchange rates are used for conversion?
Not applicable.
How often are exchange rates updated?
Not applicable.
Are stablecoins supported?
Stablecoins are not supported.
Can exotic currencies be handled?
Exotic currencies are not supported.
Are there currency restrictions in different countries?
BANCOMAT Pay is limited to EUR and available only for Italy.
What types of transfers does the service support?
It supports peer-to-peer transfers, in-store payments, and online e-commerce payments.
Can transfers be made between service users?
Yes, peer-to-peer transfers are supported within the BANCOMAT Pay network.
Are transfers to bank cards supported?
Direct transfers to bank cards are not typical; transactions are linked to bank accounts via IBAN.
Can money be transferred to bank accounts?
Yes, linked to the user's IBAN for transfers and payments.
Is bill payment available?
The service supports payments to public entities via PagoPA.
Are recurring payments supported?
Recurring payment setup is not prominently featured.
Can automatic transfers be set up?
No detailed info on automatic transfer capabilities.
Is payment scheduling available?
Scheduling payments is not confirmed as a supported feature.
Are group payments supported?
Group payment or splitting features are not noted.
Can payment links be created?
The service does not highlight payment link creation.
What are the minimum transaction amounts in the service?
Minimum transactions can be as low as €0.01.
What are the maximum amounts that can be transferred?
Maximum limits depend on bank policies and user verification levels.
Are there daily limits on operations?
Daily transaction limits vary per user and their bank agreements.
What monthly and annual limits are in effect?
Limits depend on the agreement with the issuing bank and regulations.
Can limits be increased? How?
Limits may be increased through higher verification levels or bank requests.
Do limits differ for verified users?
Verified users typically have higher transaction limits.
Are there restrictions for new accounts?
New accounts may have lower initial transaction limits until verification.
Do special limits apply in different countries?
BANCOMAT Pay operates only in Italy; limits conform to Italian banking regulations.
Can operations be temporarily blocked?
Yes, for security or compliance reasons operations can be temporarily blocked.
Are there limits on the number of daily operations?
Banks may impose limits on transaction counts for risk management.
What are the minimum amounts for account funding?
Funding is linked to bank account balances; minimums are bank-dependent.
What methods of funding are supported?
Funding is via linked bank accounts and IBAN; card funding is also integrated via banks.
Are there fees for funding?
No standard fees for funding from linked bank accounts.
What are the minimum funding amounts?
Minimum funding amounts align with bank transfer minimums.
How quickly are funds credited when funding?
Funds credit instantly or within standard bank transfer times.
How can money be withdrawn from the system?
Withdrawals are made through bank accounts connected to BANCOMAT Pay.
Are there fees for fund withdrawal?
Withdrawal fees depend on the user's bank policy.
How long does withdrawal take?
Withdrawals typically take from a few seconds (internal transfers) up to 1-2 bank business days.
What withdrawal limits are set?
Limits depend on verification and linked bank policies.
How quickly are funds credited when funding with a card?
Card funding processes depend on the issuing bank’s processing times.
How long does a bank transfer take?
Bank transfers generally take 1-2 business days in Italy.
How quickly do cryptocurrency transfers arrive?
Not applicable.
Are transfers between users instant?
Internal BANCOMAT Pay transfers are generally instant.
Are there delays when funding on weekends?
Weekend funding may be delayed due to banking hours.
Do holidays affect funding speed?
Yes, banking holidays can delay processing times.
Can crediting be accelerated for a fee?
No public info about express crediting for fees.
What determines the speed of funding processing?
Bank processing times and working hours primarily determine speed.
Are there notifications about funding status?
Users receive notifications in the app regarding funding status.
What to do if funding takes too long?
Contact your bank or BANCOMAT Pay customer service for delays.
How quickly are withdrawal requests processed?
Withdrawal requests are processed within standard banking timeframes.
How long does card withdrawal take?
Card withdrawal time aligns with bank processing schedules, normally 1-2 business days.
How quickly do bank transfers arrive?
Typically within 1-2 business days.
Are cryptocurrency withdrawals instant?
Not applicable.
Are there withdrawal delays on weekends?
Weekend withdrawals may be delayed until the next business day.
Do holidays affect withdrawal speed?
Holidays can delay withdrawal processing.
Can withdrawal be accelerated for an additional fee?
No information on paid express withdrawals.
What determines withdrawal processing time?
Bank schedules and compliance checks affect processing time.
Are there notifications about withdrawal status?
Withdrawal status updates are provided via the app.
Can a withdrawal request be canceled?
Cancellation policies depend on the banking institution.
How to register with the payment service?
Users register via their bank's mobile app or by downloading BANCOMAT Pay app and linking their IBAN.
What data is needed to create an account?
Users provide mobile phone number, IBAN, and personal identification data through their bank.
Can registration be done without email?
Registration relies mainly on phone number and bank details rather than email.
Is phone confirmation required during registration?
Phone number verification is required.
Are there age restrictions for registration?
Users must be at least 18 years old, typical for financial services.
Can a corporate account be created?
BANCOMAT Pay focuses on consumer accounts; no clear corporate account offering.
Is it required to provide real data?
Yes, real personal and banking data must be provided for compliance.
Are there country restrictions for registration?
Only residents of Italy can register and use BANCOMAT Pay.
How long does account activation take?
Activation is usually immediate after data verification by the bank.
What verification levels exist?
Verification is aligned with KYC norms; bank-level verification applies.
What documents are required for basic verification?
Government-issued ID and proof of address via the bank.
Are documents needed for full verification?
Full verification may require additional documentation per bank.
Are digital copies of documents accepted?
Yes, digital submissions are accepted via banking apps.
How long does the verification procedure take?
Verification typically completes within a few hours to days, depending on the bank.
Can the service be used without verification?
Usage is limited or not possible without completing KYC verification.
What restrictions apply to unverified users?
Transaction limits and service access are restricted without verification.
Is address confirmation required?
Address confirmation is part of the verification process.
Is a selfie with documents required?
Some banks may require a selfie or video verification.
How often do documents need to be updated?
Documents need updating when expired or upon request.
What encryption technologies does the service use?
The service uses TLS encryption and complies with PCI DSS standards.
Is two-factor authentication supported?
2FA is supported via app PIN, biometric methods, or SMS codes.
Are there SMS confirmations for operations?
SMS verification is used for certain transactions.
Is biometric authentication supported?
Yes, fingerprint and face recognition are supported.
Is blockchain technology used?
BANCOMAT Pay does not use blockchain technology.
Is there a multi-level security system?
Security involves multi-factor authentication and encrypted communications.
How is user personal data protected?
Personal data is protected under GDPR with encryption and secure data handling.
Is cold storage used for cryptocurrencies?
Not applicable.
Is there DDoS attack protection?
Standard DDoS mitigation is employed as part of IT security.
Are regular security audits conducted?
Yes, regular security audits are conducted.
What anti-phishing protection measures are provided?
Anti-phishing warnings and secure app design are implemented.
Is there a suspicious activity detection system?
Fraud detection and monitoring systems are in place.
How does the service combat money laundering?
AML systems monitor transactions and enforce KYC checks.
Is there blocking of suspicious accounts?
Suspicious accounts are blocked pursuant to regulatory compliance.
What to do when fraud is detected?
Report fraud immediately to customer support and follow investigation procedures.
How to report suspicious activity?
Contact customer support via official channels or email fraud-related PEC addresses.
Is there compensation for damage from fraudsters?
Compensation depends on banking regulations and specific case investigations.
What user rights exist for disputed transactions?
Users have rights to dispute transactions under PSD2 and Italian law.
How to dispute account blocking?
Contact customer service and follow the formal dispute process.
Is there insurance against cyber attacks?
The company carries cyber insurance as standard industry practice.
What fees does the service charge for transfers?
Fees vary by bank and transaction type, many transfers are free within limits.
Are there fees for account funding?
Typically no fees for funding via linked bank accounts.
Are fees charged for fund withdrawal?
Withdrawal fees depend on user bank policies.
Are there fees for currency conversion?
No currency conversion fees as only EUR is supported.
Are there fees for account inactivity?
Inactivity fees are not commonly charged.
Are there account maintenance fees?
No specific account maintenance fees for BANCOMAT Pay.
Are fees charged for operation cancellation?
Operation cancellation fees are generally not charged.
Are there fees for expedited operations?
No public info on expedited operation fees.
Are there hidden fees?
Fee transparency is required by regulations; hidden fees are not practiced.
How are fees calculated for large amounts?
Large transaction fees depend on bank agreements and regulatory caps.
Are there different tariff plans in the service?
Pricing is influenced by banks and merchant agreements, no public tariff tiers.
What advantages does VIP status provide?
No explicit VIP status or benefits publicized.
How to get preferential conditions?
Preferential banking conditions are negotiated directly with banks.
Are there free operations per month?
Free transactions are common but depend on bank terms.
Are there discounts for active users?
No general discount programs noted.
Are there corporate tariffs?
Corporate tariffs are not standard for BANCOMAT Pay service.
Can individual conditions be obtained?
Customized conditions may be available via bank negotiation.
Do promotional codes work for fee reduction?
Promotional codes are not a feature.
Are there cashback programs?
Cashback offers may be provided by partner banks or merchants.
Are there discounts for transaction volumes?
Volume discounts are not standard.
Is there an official mobile application?
Yes, BANCOMAT Pay has an official mobile app.
On which platforms is the application available?
Available on iOS and Android platforms.
What functions are available in the mobile application?
Functions include payments, transfers, IBAN management, merchant payments, and loyalty card organization.
Does functionality differ from the web version?
The service is primarily app-based; web features are limited compared to the app.
Is Touch ID/Face ID supported?
Yes, biometric authentication is supported.
Can the application work offline?
The app requires internet connectivity for transactions but some features may be accessible offline.
Are there push notifications about operations?
Push notifications are enabled for transaction confirmations and alerts.
Is dark theme supported?
Dark mode availability is not clearly specified.
How often is the mobile application updated?
Updates are released regularly to improve features and security.
Are there beta versions of the application?
No public beta programs noted.
Is the web interface of the service convenient?
The web interface is functional but less comprehensive than the mobile app.
Is responsive design supported?
The website supports responsive design for mobile and desktop.
In which languages is the interface available?
Available primarily in Italian; some English support on the official site.
Is there a night mode for the website?
Night mode is not specified.
Are hotkeys supported?
Hotkey support is not mentioned.
Can data be exported?
Data export features are not broadly advertised.
Is there an API for developers?
APIs are available via partners like PPRO and Antom for merchant integration.
Is integration with other services supported?
Integration with e-commerce platforms and banking apps is supported.
How often is the web interface updated?
Updates align with general BANCOMAT site refreshes.
Are there virtual cards in the service?
No virtual card issuance under BANCOMAT Pay, but linked banks may offer them.
Can disposable cards be created?
Not supported.
Is multi-currency account functionality supported?
No, only Euro-based accounts are supported.
Are there investment products?
None associated with BANCOMAT Pay.
Can interest be earned on balance?
Not applicable.
Are there credit products?
Not offered through BANCOMAT Pay directly.
Is P2P trading supported?
Peer-to-peer transfers within the user network are supported.
Can cryptocurrencies be bought/sold?
No cryptocurrency trading supported.
Is there acquiring for business?
BANCOMAT Pay supports merchant payments but acquiring is handled by banks/partners.
Are mass payouts supported?
Not a standard feature.
Is there a loyalty program in the service?
Loyalty cards can be managed via the app.
How are bonus points earned?
Dependent on merchant or bank loyalty programs.
Is there cashback for operations?
Cashback depends on bank-specific offers.
Are there referral programs?
No formal referral program disclosed.
What privileges do VIP clients have?
No VIP privileges noted.
Are there seasonal promotions and offers?
Occasional special offers may be available via merchants.
Can premium status be obtained?
No premium status program.
Are there partner discounts?
Partner merchant discounts depend on agreements with BANCOMAT.
Are there corporate loyalty programs?
Not specified.
Does the service allow operations with online casinos?
No specific mention of online casino transaction support.
Are there restrictions on gambling transactions?
Gambling transaction restrictions depend on Italian law and bank policies.
Can accounts be blocked for casino play?
Possible under regulatory compliance and bank monitoring.
How does the service view gambling?
No official stance, complies with legal and banking rules.
Are there special conditions for gambling?
Regulatory compliance conditions apply.
Are casino transactions tracked?
Yes, all transactions are tracked for compliance.
Can operations with gambling sites be hidden?
No; transparency required by law.
Are there notifications about gambling expenses?
No specific gambling expense alerts.
Are there special fees for gambling operations?
Fees depend on bank policies.
Can limits be set on gambling?
Not a native feature.
Is there a self-exclusion function?
Not specific to BANCOMAT Pay; users must use external mechanisms.
Can access to gambling sites be restricted?
No direct restriction tools available.
Is gambling expense control supported?
Not explicitly.
Are there notifications about limit exceedance?
Not available.
Can operations with casinos be blocked?
Blocking can occur per regulatory or bank decision.
Is there gambling expense statistics?
Not provided.
Can help be obtained for gambling addiction?
No service-specific resources.
Is there partnership with player assistance organizations?
None disclosed.
How to set up gambling expense notifications?
Not applicable.
Which online casinos accept this payment method?
No public merchant list specifically for casinos.
Are there exclusive partnerships with specific casinos?
None known.
Do conditions differ when used in different casinos?
Not detailed.
Can the method be used for both deposits and withdrawals in casinos?
No official support.
Are there geographic restrictions for casino usage?
Limited to Italy and subject to regulatory rules.
How do casino operators typically process transactions from this method?
Via standard BANCOMAT Pay merchant payments.
Are there typical processing times when used with casinos?
Usual payment processing times apply.
Do casinos usually charge additional fees for this method?
Not publicly documented.
Are there any known compatibility issues with major casino platforms?
No known issues reported.