What is the official website of the payment service?
https://bandhanbank.com
https://bandhanbank.com
You can find customer support contact details in the Contact Us page at the bottom of the official website.
1800 258 8181
Yes, the toll-free customer care number is 1800 258 8181.
Yes, Bandhan Bank provides department-specific contacts, typically listed on their website for customer care, grievance redressal, and credit card support.
Online chat support is generally available via the customer support section on the official Bandhan Bank website.
Most banks operate chat support during business hours; 24/7 support may only be available for select emergency issues.
Messenger-based support is increasingly offered for queries, often accessible through links provided on the official website or mobile app.
Support is typically available from 9:00 to 18:00 IST on weekdays, and limited hours on weekends or holidays.
Most banks offer basic support on weekends and holidays, but full services may be limited to business days.
Yes, Bandhan Bank has branches and regional offices across multiple cities for walk-in customer service.
Physical branches are found throughout major cities and towns in India; addresses are listed on the branch locator section of the website.
You may request appointments by contacting a local branch; availability depends on branch policies and customer needs.
Bandhan Bank primarily operates in India; international representatives are generally not available.
Customer support is available in English, Hindi, and regional Indian languages, depending on branch and channel.
Typical response time for phone/email support is within a few hours to one business day; social media responses may vary.
Priority support is available to premium or privileged banking clients, offering expedited service and dedicated managers.
Callback services can be requested via customer care or website forms; response time is usually one business day.
Bandhan Bank was founded on August 23, 2015.
Bandhan Bank was founded by Chandra Shekhar Ghosh; the bank is publicly listed and institutionally owned.
Bandhan Bank originated as Bandhan Financial Services, a microfinance institution, before becoming a universal bank in 2015, expanding nationwide.
Bandhan Financial transitioned to Bandhan Bank in 2015 and regularly updates services and branding to remain competitive.
The Board includes Chandra Shekhar Ghosh (MD & CEO) and other executive and independent directors; full list available on the investor relations section.
Major shareholders include institutional investors, and the bank partners with service providers for banking solutions.
Yes, Bandhan Bank is publicly traded on the National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.
Market capitalization fluctuates; as of August 2025, Bandhan Bank's market cap is estimated near ₹350 billion.
Bandhan Bank has hundreds of branches across India, but does not have major international subsidiaries.
Bandhan Bank holds a universal banking license issued by the Reserve Bank of India (RBI).
Bandhan Bank operates in India, serving customers nationwide via its network.
Bandhan Bank does not possess specific licenses for cryptocurrency operations as per RBI regulations.
Yes, Bandhan Bank strictly complies with AML and KYC guidelines mandated by Indian law and RBI.
Bandhan Bank is expected to meet PCI DSS for card payments and uses ISO/IEC standards for broader security.
Regular security audits are conducted internally and by regulatory authorities; results are not always publicly disclosed.
Client deposits are insured up to ₹500,000 per depositor under Deposit Insurance and Credit Guarantee Corporation (DICGC) in India.
Compliance includes ISO/IEC standards for security, PCI DSS, and the RBI’s banking and cybersecurity regulations.
Like most large banks, Bandhan Bank may have minor regulatory findings, but no major fines are commonly reported.
Real user reviews are available on platforms like Google Reviews, Trustpilot, and financial forums.
Common complaints involve branch service wait times, online transaction failures, customer support delays, and ATM issues.
Users praise Bandhan Bank for its extensive branch network, approachable staff, and competitive deposit rates.
Withdrawal issues are infrequent but may occur due to technical glitches or transaction limits; usually resolved promptly.
The digital interface is generally user-friendly but may lack advanced features seen in larger banks’ apps.
Most clients are satisfied with transaction speeds; occasional delays are reported during peak operating hours.
Many customers recommend Bandhan Bank for basic banking; referral rates are modest compared to larger private banks.
Experts consider Bandhan Bank reliable for conventional banking; suggestions for improvement include digital innovation.
Bandhan Bank has received awards for financial inclusion, customer service, and microfinance excellence from several Indian institutions.
Bandhan Bank features in Indian banking sector rankings but is not a leader in digital payment systems.
Recommendations from the RBI focus on compliance improvements, risk assessment, and customer grievance management.
Bandhan Bank is respected among merchant partners, particularly for its outreach in underserved regions and prompt settlements.
The bank is recognized for financial inclusion and microfinance innovation, but lags in high-tech payment solutions.
Banks in India commonly hold certifications such as ISO 9001 for quality management; details may be available on request.
Yes, representatives attend and speak at industry events related to banking, microfinance, and financial technology.
Bandhan Bank markets itself as a leader in financial inclusion, targeting underserved populations with accessible lending and deposit products.
Bandhan Bank primarily supports the Indian Rupee (INR) for all banking and payment operations.
No cryptocurrencies are supported; the bank only processes traditional fiat currency transactions.
Bandhan Bank does not issue or support any proprietary cryptocurrency or token.
Foreign currency conversion is available through designated branches; digital platforms primarily support INR.
Established banking exchange rates sourced from RBI guidelines and interbank market rates are applied for conversions.
Exchange rates are updated daily in coordination with regulatory and market sources.
Stablecoins are not supported by Bandhan Bank as per current Indian banking regulations.
Rare/exotic currency services are available at select branches by advance request, subject to RBI approval.
Currency operations are subject to RBI restrictions; international operations may be limited or unavailable.
Bandhan Bank supports NEFT, RTGS, IMPS, UPI, bank-to-bank, and ACH transfers for a wide range of payment needs.
Yes, internal transfers between Bandhan Bank customers are supported via net banking and mobile app.
Direct bank card transfers are generally not available; bank-to-bank transfers are standard.
Yes, funds can be transferred to accounts in Bandhan Bank or other banks via NEFT, RTGS, IMPS, and UPI.
Bill payment services are provided through net banking and mobile banking for utilities, credit cards, and other bills.
Recurring payments and standing instructions may be set up for regular utility bills and loan EMIs.
Automatic transfers can be configured using net banking or mobile app for recurring payments.
Payment scheduling features are offered for select transactions, allowing future-dated payments.
Group payment features are uncommon; payments typically occur individually per account.
Payment link creation for merchants or personal use is uncommon; UPI link sharing is possible for payment requests.
Minimum transaction amounts vary by product; for NEFT/IMPS it is typically ₹1.
Maximum transfer amounts depend on method: NEFT/IMPS can be up to several lakh rupees; RTGS is for transactions above ₹200,000.
Daily transaction limits apply for online banking and UPI, often ranging from ₹1 lakh to ₹2 lakh, subject to account type.
Total limits depend on account, regulatory rules, and verification status; precise details vary by account tier.
Limits may be increased by submitting a formal request and identity verification at a branch, subject to approval.
Verified account holders are eligible for higher transaction limits than non-verified or basic users.
New accounts may have lower initial transaction limits, increased after verification and account tenure.
International transactions, if available, follow stricter RBI-mandated limits and foreign exchange laws.
Account operations can be temporarily blocked for suspected fraud, regulatory issues, or customer request.
There may be restrictions on the number of daily online operations to prevent misuse and ensure security.
Minimum funding for savings accounts may start at ₹1,000; other products have different requirements.
Funding methods include cash deposits, online transfers, cheque deposits, and mobile banking.
Deposits are generally fee-free; specific products like remittance services may attract fees.
Minimum amounts depend on the account type, usually ₹1,000 for savings; higher for term deposits and other products.
Funds are instantly credited for cash deposits; online transfers via IMPS/UPI are real-time, NEFT may take a few hours.
Money can be withdrawn via ATM, branch cash withdrawal, NEFT/RTGS, and cheque withdrawal.
ATM withdrawals within limit are free; excess or international withdrawals may have fees.
ATM and cash withdrawals are instant; NEFT/online transfers may take a few hours to a working day.
ATM withdrawal limits range between ₹20,000 to ₹50,000 per day, depending on account and card type.
Debit card deposits are typically instant; processing may take longer for other card types.
IMPS/UPI transfers are instant; NEFT and RTGS typically process within a few hours or the same day.
Cryptocurrency transfers are not supported by Bandhan Bank.
Internal transfers via online banking and mobile app are instant.
IMPS/UPI are available on weekends; NEFT/RTGS may experience delay as per RBI processing schedules.
Holidays may affect NEFT/RTGS transfers; IMPS/UPI and ATM functions usually operate.
Accelerated processing is generally not offered; all standard funds transfer are processed as per guidelines.
Processing speed depends on method (IMPS, NEFT, cash), regulatory schedules, and network status.
Customers receive SMS and email notifications upon completion or failure of funding transactions.
Customers should contact customer support or branch, providing transaction reference for investigation and resolution.
Withdrawal requests via ATM and online modes are processed instantly; other methods may take up to a business day.
ATM withdrawals are instantaneous; branch and cheque withdrawals may take longer, subject to banking hours.
IMPS/UPI are instant; NEFT/RTGS process within 2-24 hours depending on transaction time.
Bandhan Bank does not process cryptocurrency withdrawals.
NEFT/RTGS withdrawals may be delayed on weekends; ATMs and IMPS/UPI are generally available.
Banking holidays impact NEFT/RTGS withdrawals, while ATMs and fast payment methods remain operational.
Bandhan Bank does not offer express withdrawal for additional fees; transfers are processed per the usual timeline.
Type of transaction, banking hours, regulatory process, and method used determine withdrawal timing.
SMS and email notifications are sent regarding withdrawal transactions and account changes.
Withdrawal requests may be canceled if not yet processed; for immediate transactions, cancellations may not be possible.
Registration for Bandhan Bank accounts requires visiting branch or applying online with required documents.
Applicants provide identity proof, address proof, PAN card, photo, and contact details for account creation.
Registration can be completed in branch without email, but online access and notifications may require email address.
Yes, phone number verification is commonly required for registration and security.
The minimum age for account opening is typically 18 years; minors may open accounts with guardians.
Yes, Bandhan Bank offers corporate accounts; additional documentation is needed such as company registration and PAN.
Real, verifiable data is required per KYC/AML norms mandated by Indian regulations.
Only Indian residents and registered companies are eligible for Bandhan Bank account registration.
Account activation can occur on the same day if documents are verified; digital applications may take 2-3 business days.
Verification tiers include basic KYC, video KYC, and enhanced due diligence for higher transaction volumes.
Basic verification requires government-issued photo ID, address proof, PAN card, and recent photograph.
Full verification may require additional proofs such as income documents, business registration, or audit reports.
Digital copies are accepted for online account opening subject to e-KYC and video-KYC norms.
Verification typically takes 1-3 business days if documents are submitted correctly.
Unverified users have minimal access and cannot transact or use most banking features.
Unverified users face lower transaction limits and restricted account features until full KYC is completed.
Yes, address verification is mandatory per RBI rules.
For online or video KYC, a live selfie with documents may be required.
Documents are re-verified every 2-5 years or upon significant changes; customers are notified by the bank.
Bandhan Bank applies SSL encryption, end-to-end encryption, and meets banking security technical standards.
Yes, two-factor authentication is available via SMS/OTP and app-based verification.
SMS alerts are provided for transactions, account changes, and security events.
Biometric authentication (fingerprint, face) is supported on mobile app and at branches.
Bandhan Bank does not currently deploy blockchain technology in its payment systems.
Multi-layered security includes encryption, authentication, fraud monitoring, and regulatory compliance measures.
User data is protected using encryption, secure servers, restricted access, and compliance with privacy laws.
Bandhan Bank does not handle cryptocurrencies and does not use cold storage.
Bandhan Bank employs standard DDoS protection solutions for its online banking platforms.
Security audits are conducted periodically as mandated by regulatory bodies and internal policy.
Anti-phishing warnings, two-factor authentication, and secure login protocols are standard for user protection.
Suspicious transaction monitoring systems are used for fraud detection and compliance.
The bank uses transaction monitoring, KYC, STR filing, and staff training to prevent and identify money laundering.
Accounts flagged for suspicious activity can be temporarily or permanently blocked pending investigation.
Report fraud to customer care or the branch immediately, provide transaction details, and follow guidance for resolution.
Suspicious activity is reported through phone, email, or branch visit; users should provide detailed information and evidence.
Compensation policies vary; losses due to proven fraud or unauthorized access are investigated for possible reimbursement.
Users have the right to dispute unauthorized or incorrect transactions; banks initiate investigation and reversal if justified.
Dispute account blocking via customer care or at branch, providing identification and relevant documents for review.
Specific cyber attack insurance may not be provided; however, regulatory standards ensure deposit protection and liability mitigation.
Transfer fees vary by method: IMPS/UPI transfers are generally free, NEFT/RTGS may attract nominal fees.
Deposits via cash/cheque/transfer are typically free; specific channels may have minimal fees.
ATM withdrawals within the free limit incur no charge; excess, cross-bank, or international withdrawals have fees.
Currency conversion fees apply for forex transactions, usually as a percentage of the total amount.
Account inactivity fees are rarely charged; some products may have maintenance charges for dormant accounts.
Maintenance fees may apply to specific account types; savings accounts typically have no monthly fees.
Cancellation of scheduled operations rarely incurs a fee; immediate/processed transactions are generally non-reversible.
All fees are disclosed in the bank’s schedule of charges; transparency is enforced by RBI guidelines.
Fees for large transactions are calculated as a fixed rate or percentage, disclosed in the transfer schedule.
Bandhan Bank offers different plans for savings, salary, business, premium, and special segment accounts.
VIP account holders receive priority service, dedicated relationship managers, and higher transaction limits.
Preferential conditions are available for premium account holders, high-value clients, and through promotional offers.
Savings accounts generally include a set number of free ATM or branch transactions per month.
Active users may receive waiver of service charges or preferential interest rates during promotional periods.
Bandhan Bank offers specialized business tariffs for corporate and SME accounts.
Custom solutions may be offered for high net-worth or business clients upon discussion with bank representatives.
Promotional codes are infrequently used in traditional banking; offers are communicated via SMS or website.
Cashback is offered occasionally through debit card usage and merchant partnerships.
Large volume transactions may qualify for discounted fees under specific business plans.
Yes, Bandhan Bank has an official mobile banking app.
The app is available for Android and iOS devices.
The app enables account management, balance check, fund transfer, bill payment, FD, loan services, and support.
Mobile app may have streamlined features for ease of use; the web version may offer more detailed account options.
Yes, biometric login is supported for enhanced security.
Offline access is limited; most banking features require internet connectivity.
Transaction and alert notifications are sent via app push, SMS, and email.
Dark mode is increasingly supported for user comfort on newer app versions.
Updates typically occur bi-monthly or quarterly to address security, usability, and feature enhancements.
Beta programs are occasionally offered for testing new features; information is shared via the app or bank website.
The web interface is modern, secure, and straightforward, with improved navigation and service access.
The web portal supports responsive design for access on mobile devices and tablets.
The interface supports English, Hindi, and selected regional Indian languages.
Night or dark mode is available on the mobile app and increasingly supported on the web platform.
Keyboard shortcut support is limited but available for some core functions in online banking.
Account statements and transaction data can be exported in standard formats like PDF and CSV.
Bandhan Bank does not offer a public API; integrations are managed through proprietary channels or direct partnerships.
Integration with billers, UPI, and select third-party services is available within regulatory limits.
The web platform is updated regularly for security and user experience improvements, typically once every quarter.
Virtual card services are not standard; physical debit/credit cards are issued.
Disposable card feature is generally not available; physical cards can be blocked and replaced if needed.
Multi-currency accounts are uncommon; all standard accounts are denominated in INR.
Investment products include fixed deposits, recurring deposits, mutual funds, and government bonds.
Savings and deposit account balances earn interest per RBI-regulated rates.
Bandhan Bank offers loans, credit cards, overdrafts, and business credit products.
P2P trading is not available; conventional banking services are offered.
Cryptocurrency services are not provided due to regulatory restrictions.
Merchant acquiring and POS terminal solutions are available for business banking clients.
Bulk payment solutions for merchant and corporate clients are provided through dedicated banking channels.
Loyalty programs exist for select credit/debit card products; details vary.
Points are accumulated through eligible card transactions and banking activity, per product terms.
Card-based or partner transactions may earn periodic cashback per promotional offers.
Referral bonuses are offered for account and product referrals; terms are periodically updated.
VIP clients benefit from priority service, higher limits, exclusive product offers, and personalized banking.
The bank regularly runs campaigns on loans, deposits, and cards during festival and holiday seasons.
Premium and priority banking accounts can be accessed by meeting deposit or transaction criteria.
Discounts are offered through partner merchants, especially for cardholders and select banking services.
Business banking products may feature loyalty rewards; specifics depend on engagement level.
Gambling-related transactions are restricted by RBI policy; banks do not support direct casino payments.
Transactions related to gambling/casinos may be blocked as per Indian regulatory guidelines.
Accounts showing unauthorized gambling activity risk restriction or blocking to meet compliance requirements.
Bandhan Bank adheres to regulatory restrictions; gambling transactions are flagged and often prohibited.
Special conditions are not provided; such transactions are subject to strict monitoring.
Transaction monitoring systems detect and flag transactions suspected of gambling.
Gambling-related transactions are visible in statements and monitored; hiding such activity is not possible.
No regular notifications; flagged transactions may prompt bank alerts or follow-up.
No special fees; transactions may be blocked per regulatory policy.
Gambling limits are enforced via account monitoring and blocking rather than user-set limits.
Self-exclusion from gambling is not formally available in the banking context.
Bandhan Bank restricts direct transactions to gambling sites as per Indian banking rules.
Control is enabled by policy-based restrictions rather than customer-configurable spending controls.
Notifications are sent for exceeding transaction or account limits; not specific to gambling.
Yes, gambling and casino-related transactions may be blocked automatically by the bank.
No dedicated gambling expense analytics; transaction details in statements can be reviewed manually.
Cooling-off periods are not provided specifically for gambling activities.
Banks may refer customers to counseling organizations, but do not provide direct support for gambling addiction.
No formal partnerships are known between Bandhan Bank and gambler assistance organizations.
Expense notifications can be set up for transaction limits but not specifically for gambling expenses.
Indian banks, including Bandhan Bank, do not support direct payments to online casinos due to regulatory prohibitions.
No partnerships exist between Bandhan Bank and any casino operators.
As direct casino transactions are restricted, no varying conditions apply.
Special bonuses are not available for casino-related payments.
Bandhan Bank payment methods cannot be used directly for casino deposits or withdrawals.
Indian law prohibits gambling payments; usage is restricted nationwide.
Transactions from Indian banks are typically blocked or rejected for gambling-related payments.
As payments are restricted, no standard casino-related processing times are applicable.
Additional fees do not apply since bank transactions to casinos are generally prohibited.
Major casino platforms do not accept payments from Indian banks like Bandhan Bank due to legal restrictions.