What is the official website of the payment service?
The official website of the Bank of Åland payment services is https://www.alandsbanken.com
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Where can I find the customer support contacts?
Customer support contact information is available on the Bank of Åland official website under the "Contact us" section.
What is the hotline phone number?
The main customer service phone number is +358 (0)18 29 011.
Is there a toll-free support number?
There is no specific toll-free support number publicly listed for the Bank of Åland; the main contact phone number is subject to local network or mobile call charges.
What is the email address for technical support?
The general customer service email is [email protected], which may include technical support queries.
Are there separate emails for different types of inquiries?
Separate emails for specific departments are not clearly publicly listed; inquiries are routed through general customer service contact points.
Where can I find the online chat support?
Online chat support is not prominently indicated on the website; customers are encouraged to contact via phone or secure messaging through the mobile app.
Does the chat support work 24/7?
There is no verified information indicating 24/7 availability of chat support.
Is there support through messengers (Telegram, WhatsApp)?
There is no verified information that the Bank of Åland offers customer support through Telegram, WhatsApp, or other messengers.
What are the support working hours?
Customer support is available Monday to Friday from 9:00 to 16:30 (local time).
Does support work on weekends and holidays?
Customer support does not operate on weekends and public holidays.
Are there regional offices for in-person visits?
Yes, Bank of Åland has regional offices where customers can visit in person.
Where are the physical offices located?
Physical offices are located mainly in Åland (Mariehamn and Godby), and additional offices are in Sweden (Stockholm, Göteborg, Malmö).
Can I schedule a personal meeting?
Personal meetings can be scheduled by contacting customer service via phone or email.
Are there representatives in different countries?
The bank has offices and representatives in Finland, Åland, and Sweden.
In which languages is support available?
Support is available in Finnish, Swedish, and likely English.
How quickly does support respond to requests?
Response times typically vary but phone support is immediate during working hours; email responses may take one to two business days.
Is there a priority system for VIP clients?
There is no public detailed information about a VIP customer support priority system.
Can I request a callback?
Callback service availability is not explicitly detailed but common industry practice suggests it may be offered upon request.
When was the payment service founded?
The Bank of Åland was founded in 1919.
Who is the founder and owner of the service?
The bank was founded by local entrepreneurs in Åland and it is currently owned as a publicly listed company.
In which country is the company registered?
The company is registered in Finland.
What is the development history of the payment service?
The bank has developed secure online and e-payment services including integration with Crosskey Banking Solutions since early 2010s, continually updating payment functionalities.
Have there been major updates or rebranding?
Major updates include enhanced e-payment security and mobile banking app launches; no major rebranding noted recently.
Who sits on the company's board of directors?
The board includes experienced Finnish and Åland region professionals; specific names are listed publicly on their corporate governance pages.
Are there investors or partners in the service?
Investors include public shareholders; partners include Crosskey Banking Solutions and other Nordic financial service providers.
Does the company participate in stock trading?
Yes, Bank of Åland Plc is publicly traded on the Helsinki stock exchange.
What is the company's market capitalization?
Market capitalization fluctuates; for latest figures consult financial markets data.
Are there subsidiary companies or branches?
The bank operates with several branches across Åland and Sweden, but no large subsidiaries are publicly listed.
What licenses does the payment service have?
The Bank of Åland holds a full banking license granted by the Finnish Financial Supervisory Authority.
In which jurisdictions does the service operate officially?
Bank of Åland operates officially in Finland, Åland Islands, and Sweden.
Are there licenses for cryptocurrency operations?
There is no publicly verified license specifically for cryptocurrency operations.
Does the service comply with AML/KYC requirements?
The service complies fully with EU and Finnish AML/KYC regulations as standard banking practice.
Are there security certificates (PCI DSS, etc.)?
The bank’s digital payments comply with standard financial security certifications though specific PCI DSS certification details are not publicly listed.
Has the service undergone security audits?
Security audits are undertaken regularly as part of regulatory compliance requirements.
Is there insurance for client funds?
Client funds are insured under Finnish deposit guarantee schemes.
Which international standards does it comply with?
The bank complies with EU banking regulations and Finnish financial standards.
Have there been any regulatory fines or violations?
The bank was fined EUR 60,000 in 2023 for failures in derivatives contracts reporting obligations.
Where can I find real reviews about the service?
User reviews can be found on financial review platforms, app stores (Google Play), and social media forums.
What are the main user complaints?
Complaints typically concern reporting processes and digital interface usability.
What do users most often praise the service for?
Users praise the bank’s security, local customer service, and stability.
Are there issues with fund withdrawals?
There are no widespread verified issues reported with fund withdrawals.
Is the interface convenient according to users?
The mobile app and web interface are generally considered user-friendly with occasional requests for improvements.
Are clients satisfied with transaction speed?
Transaction speeds are considered standard for Nordic banks with most payments processed promptly.
Do users recommend this service?
Many users recommend Bank of Åland especially for regional banking needs.
How do experts assess the service's reliability?
Experts recognize the bank’s solid regulatory compliance and sound financial standing.
Are there industry awards and recognitions?
The bank holds strong credit ratings and local banking accolades.
Does the service participate in payment system rankings?
The bank participates indirectly via Finnish banking industry reports.
Are there recommendations from financial regulators?
Regulators have not issued negative assessments aside from the noted fine.
What reputation does the service have among partners?
Bank of Åland has a positive reputation for cooperation in Nordic finance sectors.
How do they evaluate solution innovation?
Innovation is rated moderate, with steady fintech and payment system enhancements.
Are there quality service certificates?
It holds financial service quality certifications per Finnish law.
Does the company participate in industry conferences?
The bank participates in Nordic financial sector events.
How does the service position itself in the market?
Positioned as a stable, secure, regional bank with customer focus in Åland and Finland.
Which fiat currencies does the service support?
Supports primarily euro (EUR) with some multi-currency account capabilities.
Are cryptocurrencies supported? Which ones specifically?
No direct cryptocurrency services; crypto purchases possible via third-party platforms.
Is there a proprietary cryptocurrency or token?
No proprietary cryptocurrency or token.
Can currencies be converted within the service?
Currency conversion services are typical in banking but details specific to Bank of Åland are not publicly detailed.
What exchange rates are used for conversion?
Exchange rates are based on market rates sourced from financial markets.
How often are exchange rates updated?
Exchange rates update regularly according to market fluctuations.
Are stablecoins supported?
Stablecoins are not supported.
Can exotic currencies be handled?
Exotic currencies handling is limited typically per banking standards.
Are there currency restrictions in different countries?
Currency restrictions follow EU and regional banking compliance rules.
What types of transfers does the service support?
Supports SEPA payments, domestic transfers, immediate e-payments, and international wire transfers.
Can transfers be made between service users?
Peer-to-peer transfers within the bank are supported.
Are transfers to bank cards supported?
Transfers to bank cards are not specifically detailed.
Can money be transferred to bank accounts?
Yes, transfers to both domestic and international bank accounts are supported.
Is bill payment available?
Bill payment services are available online and via app.
Are recurring payments supported?
Recurring payments can be set up through online banking.
Can automatic transfers be set up?
Automatic transfers and scheduled payments are supported.
Is payment scheduling available?
Payment scheduling functions are included in the online banking system.
Are group payments supported?
Group payment features are typically limited; not specifically detailed.
Can payment links be created?
Payment link generation is not confirmed as a feature.
What are the minimum transaction amounts in the service?
Minimum transaction amounts depend on the payment type but typically start from 1 euro.
What are the maximum amounts that can be transferred?
Maximum limits vary by account type and verification levels.
Are there daily limits on operations?
Daily limits are imposed according to regulatory and security policies.
What monthly and annual limits are in effect?
Monthly and annual transaction limits apply as per banking regulations.
Can limits be increased? How?
Limits can be increased upon additional verification and bank approval.
Do limits differ for verified users?
Verified users have higher transaction limits than unverified users.
Are there restrictions for new accounts?
New accounts have tighter limits until verification and account maturity.
Do special limits apply in different countries?
Country-specific regulatory limits may apply to international users.
Can operations be temporarily blocked?
Operations can be blocked for security reasons or regulatory compliance.
Are there limits on the number of daily operations?
Daily operation counts may be limited for fraud prevention.
What are the minimum amounts for account funding?
Minimum funding amounts typically start at 5–10 euros depending on method.
What methods of funding are supported?
Account funding via bank transfer, card payments, and possibly direct deposit.
Are there fees for funding?
Funding fees depend on method; card payments may incur typical card processing fees.
What are the minimum funding amounts?
Minimum deposits depend on the funding method; commonly minimal thresholds apply.
How quickly are funds credited when funding?
Funds via bank transfer may take 1–2 business days; card payments are usually instant.
How can money be withdrawn from the system?
Withdrawals via bank transfers, card payments, and possibly cash withdrawals at branches.
Are there fees for fund withdrawal?
Withdrawal fees vary by method and account type.
How long does withdrawal take?
Withdrawals typically take 1–3 business days depending on method.
What withdrawal limits are set?
Withdrawal limits correspond to account type and verification status.
How quickly are funds credited when funding with a card?
Card funding typically credits instantly or within minutes.
How long does a bank transfer take?
Domestic bank transfers usually take 1 business day.
How quickly do cryptocurrency transfers arrive?
Cryptocurrency transfers are not directly supported by the bank.
Are transfers between users instant?
Internal transfers within the bank are usually instant.
Are there delays when funding on weekends?
Weekend funding is generally processed next business day.
Do holidays affect funding speed?
Public holidays delay processing times.
Can crediting be accelerated for a fee?
Express processing options may be available for fees.
What determines the speed of funding processing?
Funding speed is influenced by method, timing, and banking cut-off times.
Are there notifications about funding status?
Customers receive notifications via app or email regarding funding status.
What to do if funding takes too long?
Contact customer service for status inquiries and resolution.
How quickly are withdrawal requests processed?
Withdrawal requests are processed typically within 1 business day.
How long does card withdrawal take?
Card withdrawals may take a few business days to credit.
How quickly do bank transfers arrive?
Bank transfers typically arrive within 1 business day.
Are cryptocurrency withdrawals instant?
Not applicable; bank does not directly support crypto withdrawals.
Are there withdrawal delays on weekends?
Withdrawals requested on weekends process next business day.
Do holidays affect withdrawal speed?
Withdrawals may be delayed by holidays.
Can withdrawal be accelerated for an additional fee?
Expedited withdrawal services may be available subject to fees.
What determines withdrawal processing time?
Processing time depends on method, verification, and banking hours.
Are there notifications about withdrawal status?
Withdrawal status notifications are sent by app or email.
Can a withdrawal request be canceled?
Withdrawal cancellation possible only if not yet processed.
How to register with the payment service?
Registration can be done online or at branch with ID verification.
What data is needed to create an account?
Personal ID info, proof of address, contact details, and possible income verification.
Can registration be done without email?
Email is typically required for registration and correspondence.
Is phone confirmation required during registration?
Phone verification may be required as part of security.
Are there age restrictions for registration?
Minimum age is 18 years.
Can a corporate account be created?
Yes, corporate account creation is available with required documentation.
Is it required to provide real data?
Providing accurate, real personal data is mandatory by law.
Are there country restrictions for registration?
Registration limited to Finland, Åland, and Sweden residents or those meeting criteria.
How long does account activation take?
Activation usually takes a few days subject to document verification.
What verification levels exist?
Basic and enhanced verification tiers exist per regulatory standards.
What documents are required for basic verification?
Valid ID and proof of residence.
Are documents needed for full verification?
Additional documents such as income proof and source of funds may be required.
Are digital copies of documents accepted?
Digital document submission is accepted for verification.
How long does the verification procedure take?
Verification typically completes within 1-3 business days.
Can the service be used without verification?
Limited functionality without verification; full services require completed verification.
What restrictions apply to unverified users?
Unverified users have low transaction and withdrawal limits.
Is address confirmation required?
Address confirmation is part of standard verification.
Is a selfie with documents required?
Selfie or live photo verification may be required to confirm identity.
How often do documents need to be updated?
Documents may need updates upon expiration or periodically as required.
What encryption technologies does the service use?
The bank uses standard TLS and advanced encryption for securing data transmissions.
Is two-factor authentication supported?
Yes, 2FA is supported for logins and sensitive operations.
Are there SMS confirmations for operations?
SMS confirmations are commonly used for transaction verifications.
Is biometric authentication supported?
Supported in mobile app for login via fingerprint or Face ID.
Is blockchain technology used?
No public information on blockchain usage in banking operations.
Is there a multi-level security system?
Multi-layered security with encryption, 2FA, and fraud monitoring is in place.
How is user personal data protected?
Personal data is protected under GDPR with encrypted storage and controlled access.
Is cold storage used for cryptocurrencies?
Not applicable as direct cryptocurrency custody is not offered.
Is there DDoS attack protection?
DDoS protection measures are implemented as standard for banking websites.
Are regular security audits conducted?
Regular internal and external security audits are conducted.
What anti-phishing protection measures are provided?
Measures include secure email practices, warnings, and customer education.
Is there a suspicious activity detection system?
Fraud detection and transaction monitoring systems are in place.
How does the service combat money laundering?
AML monitoring, KYC processes, and transaction screening are implemented.
Is there blocking of suspicious accounts?
Suspicious accounts are blocked pending investigation.
What to do when fraud is detected?
Report immediately to customer service and follow bank instructions.
How to report suspicious activity?
Via phone, email, or secure messaging channels to the bank.
Is there compensation for damage from fraudsters?
Limited compensation depending on case specifics and bank policies.
What user rights exist for disputed transactions?
Users can dispute transactions under consumer protection laws.
How to dispute account blocking?
Contact customer support with identification to resolve blocking issues.
Is there insurance against cyber attacks?
The bank maintains cyber insurance coverage as standard.
What fees does the service charge for transfers?
Fees vary by transfer type and destination; SEPA transfers often low cost.
Are there fees for account funding?
Funding fees depend on method; bank transfers often free.
Are fees charged for fund withdrawal?
Withdrawal fees vary; details depend on account and method.
Are there fees for currency conversion?
Currency conversion fees apply based on market rates plus margin.
Are there fees for account inactivity?
Inactivity fees are typically not charged on retail accounts.
Are there account maintenance fees?
Some account types have maintenance fees; varies by account.
Are fees charged for operation cancellation?
Cancellation fees are not commonly charged; depends on transaction type.
Are there fees for expedited operations?
Express services may incur additional fees.
Are there hidden fees?
Fees are disclosed transparently as per regulations.
How are fees calculated for large amounts?
Fee structures may include percentage fees or fixed tiers for large transactions.
Are there different tariff plans in the service?
Tariff plans exist for retail, corporate, and premium customers.
What advantages does VIP status provide?
VIPs may receive personalized service, higher limits, and lower fees.
How to get preferential conditions?
Preferential conditions obtained through account types or negotiation.
Are there free operations per month?
Free transaction allowances vary by account plan.
Are there discounts for active users?
Discounts or fee waivers may apply for active or high-volume users.
Are there corporate tariffs?
Corporate tariff plans with tailored fees are available.
Can individual conditions be obtained?
Custom conditions may be negotiated for premium clients.
Do promotional codes work for fee reduction?
Promotional codes are not commonly used in banking services.
Are there cashback programs?
Cashback rewards are not standard bank offerings.
Are there discounts for transaction volumes?
Volume-based discounts are possible in corporate agreements.
Is there an official mobile application?
Yes, the Bank of Åland has an official mobile banking app.
On which platforms is the application available?
Available on iOS and Android platforms.
What functions are available in the mobile application?
Mobile app supports payments, transfers, account overview, messages, loan info, and security settings.
Does functionality differ from the web version?
Mobile app offers most essential functions with some interface differences and added convenience.
Is Touch ID/Face ID supported?
Yes, biometric login is supported in the mobile app.
Can the application work offline?
Limited offline functionality; requires connection for transactions.
Are there push notifications about operations?
Push notifications for account activity and transactions are available.
Is dark theme supported?
Dark mode support is dependent on device settings.
How often is the mobile application updated?
The app is updated regularly to enhance security and features.
Are there beta versions of the application?
No public information about beta testing programs.
Is the web interface of the service convenient?
Web interface is user-friendly and designed for customer ease.
Is responsive design supported?
The website uses responsive design for access across devices.
In which languages is the interface available?
Interface languages include Finnish, Swedish, and English.
Is there a night mode for the website?
Night mode for the website is not clearly specified.
Are hotkeys supported?
Hotkeys are not a common feature in the web interface.
Can data be exported?
Data export options exist for statements and transaction history.
Is there an API for developers?
No publicly available developer API is noted.
Is integration with other services supported?
Integrations exist primarily for banking partners and payment processors.
How often is the web interface updated?
Regular updates occur for security and feature improvement.
Are there virtual cards in the service?
Virtual cards are not explicitly mentioned among services.
Can disposable cards be created?
Disposable card creation is not indicated.
Is multi-currency account functionality supported?
Multi-currency accounts are available with limits.
Are there investment products?
Investment services are offered including funds and wealth management.
Can interest be earned on balance?
Interest-bearing accounts are available.
Are there credit products?
Credit and loan products, including mortgages, are offered.
Is P2P trading supported?
P2P trading is not a core service offered.
Can cryptocurrencies be bought/sold?
Indirect cryptocurrency purchases through partners can be made, not direct exchange.
Is there acquiring for business?
Merchant acquiring services are provided.
Are mass payouts supported?
Mass payouts for corporate clients are available.
Is there a loyalty program in the service?
No specific loyalty program is publicly noted.
How are bonus points earned?
Not applicable, no bonus points system.
Is there cashback for operations?
No standard cashback programs.
Are there referral programs?
Referral programs are not prominently featured.
What privileges do VIP clients have?
VIP clients gain personalized banking services and improved terms.
Are there seasonal promotions and offers?
Promotions are typical in financial services, specifics vary.
Can premium status be obtained?
Premium status is based on relationship and account type.
Are there partner discounts?
Partner merchant discounts are not broadly advertised.
Are there corporate loyalty programs?
Not specifically reported.
Does the service allow operations with online casinos?
The bank likely restricts direct payments to gambling sites due to regulatory requirements.
Are there restrictions on gambling transactions?
Yes, gambling-related restrictions comply with Finnish and EU regulations.
Can accounts be blocked for casino play?
Accounts may be blocked or monitored for gambling-related risk compliance.
How does the service view gambling?
The bank follows regulatory mandates; generally cautious about gambling transactions.
Are there special conditions for gambling?
Special terms apply to ensure regulatory compliance.
Are casino transactions tracked?
Transactions related to casinos are subject to monitoring.
Can operations with gambling sites be hidden?
Transaction privacy is protected but suspicious activity is monitored and flagged.
Are there notifications about gambling expenses?
No public information on specific gambling expense notifications.
Are there special fees for gambling operations?
Fees may apply according to payment type; no special fees publicly stated.
Can limits be set on gambling?
Spending controls can be requested for responsible banking.
Is there a self-exclusion function?
Self-exclusion is available via regulatory responsible banking services.
Can access to gambling sites be restricted?
Bank may assist in restricting such access indirectly.
Is gambling expense control supported?
Controls are supported as part of AML and responsible banking.
Are there notifications about limit exceedance?
Customers may receive alerts on transaction limits.
Can operations with casinos be blocked?
Blocking of suspicious casino transactions is part of risk management.
Is a "cooling-off period" supported?
The bank supports regulatory responsible gambling measures.
Can help be obtained for gambling addiction?
Customers are directed to support and assistance resources.
Is there partnership with player assistance organizations?
Partnerships for gambling support may exist via regulatory channels.
How to set up gambling expense notifications?
Customers should request transaction alerts through their online banking settings.
Which online casinos accept this payment method?
No official list regarding acceptance by online casinos.
Are there exclusive partnerships with specific casinos?
None publicly noted.
Do conditions differ when used in different casinos?
Conditions are governed by regulatory and merchant rules.
Are there special bonuses for using this method in casinos?
No casino-specific bonuses reported.
Can the method be used for both deposits and withdrawals in casinos?
Usage depends on casino terms and bank policies.
Are there geographic restrictions for casino usage?
Geographic restrictions follow local laws and bank regulations.
How do casino operators typically process transactions from this method?
Transactions processed as regular card or bank payments.
Are there typical processing times when used with casinos?
Processing times align with normal banking or card transaction timelines.
Do casinos usually charge additional fees for this method?
Casinos may charge fees; this is merchant dependent.
Are there any known compatibility issues with major casino platforms?
No known widespread issues; depends on platform and bank cooperation.