What is the official website of the payment service?
The official website of BBVA Argentina payment services is www.bbva.com.ar
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Where can I find the customer support contacts?
Customer support contact information can be found in the "Atención al Cliente" section on BBVA Argentina's official website www.bbva.com.ar or in the BBVA Argentina mobile app.
What is the hotline phone number?
The main customer service phone numbers are 0800 333 0303 and 4346 4800.
Is there a toll-free support number?
Yes, there are toll-free support numbers such as 0800 333 0303 for general inquiries and 0800 222 2525 for BBVA Premium clients.
What is the email address for technical support?
Specific technical support email addresses are not publicly disclosed; customers are encouraged to use designated inquiry emails or contact through the app and website.
Are there separate emails for different types of inquiries?
Yes, there are specialized emails, for example, [email protected] for foreign trade inquiries.
Where can I find the online chat support?
Online chat support is available via the BBVA Argentina mobile app in the "Ayuda" (Help) section and on their website.
Does the chat support work 24/7?
Yes, the virtual assistant "Azul" provides 24/7 chat support every day of the year.
Is there support through messengers (Telegram, WhatsApp)?
Yes, BBVA Argentina offers customer support via WhatsApp with a 24/7 virtual assistant; customers can contact through a QR code or link provided on their support page.
What are the support working hours?
Customer support via phone is available Monday to Friday from 07:30 to 21:00, with automatic support systems accessible 24/7.
Does support work on weekends and holidays?
Digital and chat support is available 24/7 including weekends and holidays; phone support primarily operates on business days.
Are there regional offices for in-person visits?
Yes, BBVA Argentina operates approximately 135 branches nationwide where in-person visits are possible.
Where are the physical offices located?
The main office is located at Reconquista 199, Caba Zona Norte, Buenos Aires, Argentina, with multiple branch offices across Argentina.
Can I schedule a personal meeting?
Yes, personal meetings can be scheduled via the BBVA Argentina website or app by selecting a branch and booking an appointment.
Are there representatives in different countries?
BBVA Argentina primarily operates in Argentina; international representation is part of the global BBVA group but not necessarily for local payment service support.
In which languages is support available?
Customer support is primarily available in Spanish, which is the official language of Argentina.
How quickly does support respond to requests?
Average response times are 3-5 minutes for digital platforms and 7-10 minutes for call centers.
Is there a priority system for VIP clients?
Yes, there are special lines and services for Premium and Premium World clients with prioritized handling.
Can I request a callback?
Callback services or urgent help through phone or chat may be available, especially for Premium clients, upon request.
When was the payment service founded?
BBVA Argentina's origin dates back to 1886, with modern payment services evolving under BBVA ownership since around 1996.
Who is the founder and owner of the service?
BBVA Argentina is owned by the Spanish multinational BBVA Group; originally founded as Banco Francés.
In which country is the company registered?
The company is registered in Argentina.
What is the development history of the payment service?
BBVA Argentina has undergone significant digital transformation starting in the early 2000s, adding mobile banking, online services, and expanding payment methods.
Have there been major updates or rebranding?
The bank was formerly known as BBVA Francés and rebranded to BBVA Argentina, alongside continuous digital upgrades.
Who sits on the company's board of directors?
Detailed current board member information is typically published in BBVA Group's annual reports; key executives manage BBVA Argentina operations.
Are there investors or partners in the service?
BBVA Group is the main owner; partnerships include Visa, Mastercard, and local financial and technology firms.
Does the company participate in stock trading?
BBVA Argentina is publicly traded under stock symbol BBAR on the Buenos Aires Stock Exchange.
What is the company's market capitalization?
Market capitalization fluctuates; it can be found referenced on financial market platforms for BBAR stock.
Are there subsidiary companies or branches?
BBVA Argentina operates numerous branches and related subsidiaries offering specialized financial services.
What licenses does the payment service have?
BBVA Argentina holds banking and payment service licenses regulated by Argentina's Central Bank (BCRA).
In which jurisdictions does the service operate officially?
Officially operates in Argentina; subject to Argentine financial regulations.
Are there licenses for cryptocurrency operations?
BBVA has begun cryptocurrency services in Spain under local regulations; no confirmed licenses specific to Argentina for crypto are public yet.
Does the service comply with AML/KYC requirements?
Yes, BBVA Argentina complies with strict anti-money laundering (AML) and know-your-customer (KYC) regulations set by BCRA and Argentine law.
Are there security certificates (PCI DSS, etc.)?
BBVA, as a major financial institution, adheres to PCI DSS and other relevant international security standards for payment processing.
Has the service undergone security audits?
Yes, the bank regularly undergoes internal and external security audits to maintain compliance and safeguard customer data.
Is there insurance for client funds?
Deposits are typically covered by the Argentine deposit insurance system protecting client funds held by banks.
Which international standards does it comply with?
Compliance with PCI DSS, ISO/IEC 27001, and other banking security and financial transaction standards is standard practice.
Have there been any regulatory fines or violations?
No widely publicized major fines or violations specific to BBVA Argentina payment services recently reported.
Where can I find real reviews about the service?
Real user reviews are on app stores (Google Play, Apple App Store), financial forums, and consumer feedback websites.
What are the main user complaints?
Occasional complaints include app downtime, transaction delays, and customer service wait times.
What do users most often praise the service for?
Users praise the convenience of the mobile app, ease of online transactions, and branch accessibility.
Are there issues with fund withdrawals?
No widespread issues, but occasional user reports on delayed withdrawals during weekends or holidays exist.
Is the interface convenient according to users?
The interface is generally rated as intuitive and user-friendly on both web and mobile platforms.
Are clients satisfied with transaction speed?
Most users report satisfactory transaction speeds for payments and transfers.
Do users recommend this service?
A majority of users recommend BBVA Argentina for everyday banking and payment services.
How do experts assess the service's reliability?
Experts consider BBVA a reliable and secure institution with advanced banking technology.
Are there industry awards and recognitions?
BBVA has received numerous awards globally for digital banking innovation but Argentina-specific awards are less publicized.
Does the service participate in payment system rankings?
BBVA is often listed among top banks in Latin America in industry reports.
Are there recommendations from financial regulators?
BBVA Argentina operates under continuous regulatory oversight by BCRA with no major negative recommendations.
What reputation does the service have among partners?
BBVA Argentina is regarded as a trusted partner by merchants and financial institutions.
How do they evaluate solution innovation?
BBVA is recognized for early adoption of digital and mobile banking innovations in Argentina.
Are there quality service certificates?
BBVA holds ISO certifications and complies with international quality standards for financial services.
Does the company participate in industry conferences?
BBVA regularly participates in financial industry events and technology conferences.
How does the service position itself in the market?
BBVA Argentina positions itself as a customer-centric digital banking leader with strong local presence.
Which fiat currencies does the service support?
Supports Argentine Peso (ARS) and U.S. Dollar (USD) for various transactions.
Are cryptocurrencies supported? Which ones specifically?
No confirmed local cryptocurrency services in Argentina; BBVA in Spain supports Bitcoin and Ether.
Is there a proprietary cryptocurrency or token?
BBVA does not have a proprietary cryptocurrency.
Can currencies be converted within the service?
Currency conversion services are available, mainly for ARS and USD, depending on regulatory permissions.
What exchange rates are used for conversion?
Exchange rates are typically based on market rates provided by financial markets and BBVA’s internal pricing.
How often are exchange rates updated?
Rates are updated multiple times daily in accordance with market fluctuations.
Are stablecoins supported?
No confirmed support for stablecoins as of now.
Can exotic currencies be handled?
Handling of exotic currencies is limited due to Argentina’s forex controls.
Are there currency restrictions in different countries?
Yes, Argentina’s capital controls restrict free foreign currency access and cross-border currency movements.
What types of transfers does the service support?
Supports bank transfers, P2P transfers, international transfers, and online payments.
Can transfers be made between service users?
Yes, peer-to-peer transfers within BBVA accounts are supported instantly.
Are transfers to bank cards supported?
Transfers to bank cards are generally supported through card payment rails.
Can money be transferred to bank accounts?
Yes, transfers to external bank accounts in Argentina and internationally are supported.
Is bill payment available?
Bill payment services are available for utilities, taxes, and other local bills through digital channels.
Are recurring payments supported?
Recurring payment setups are supported through BBVA’s digital platforms.
Can automatic transfers be set up?
Automatic transfer scheduling can be configured in the app or online banking.
Is payment scheduling available?
Payment scheduling features are supported to automate future payments.
Are group payments supported?
Group payment or splitting functions are limited but may be supported through mobile app features.
Can payment links be created?
Payment link generation is not a widely advertised feature but may be available for business clients.
What are the minimum transaction amounts in the service?
Minimum transaction amounts depend on payment types, usually starting from low ARS amounts for transfers.
What are the maximum amounts that can be transferred?
Maximum amounts vary based on account verification, product type, and regulatory limits.
Are there daily limits on operations?
Yes, daily transaction limits are in place to comply with regulatory and security policies.
What monthly and annual limits are in effect?
Monthly and annual limits depend on user verification status and account type.
Can limits be increased? How?
Limits can be increased by providing additional documentation and completing higher verification levels.
Do limits differ for verified users?
Yes, fully verified users have higher transaction limits compared to basic or unverified users.
Are there restrictions for new accounts?
New accounts may have lower initial limits until proper verification is completed.
Do special limits apply in different countries?
Limits are primarily regulated by Argentine law and generally apply uniformly within Argentina.
Can operations be temporarily blocked?
Operations can be blocked temporarily for security reasons or regulatory compliance.
Are there limits on the number of daily operations?
Some limits exist on daily transaction counts, based on risk and fraud prevention policies.
What are the minimum amounts for account funding?
Minimum funding amounts depend on the deposit method used.
What methods of funding are supported?
Funding methods include bank transfers, debit/credit cards, cash deposits at branches, and transfers from other wallets.
Are there fees for funding?
Funding fees may apply depending on the method; many bank transfers and deposits are free.
What are the minimum funding amounts?
Minimums vary by method but generally are low to encourage accessibility.
How quickly are funds credited when funding?
Funds are usually credited instantly or within minutes for card payments; bank transfers may take hours to a day.
How can money be withdrawn from the system?
Withdrawals can be made via ATM, transfer to other bank accounts, or cash withdrawal at branches.
Are there fees for fund withdrawal?
Withdrawal fees depend on method; some ATM or international withdrawals may incur fees.
How long does withdrawal take?
Withdrawal processing time ranges from instant (ATM) to several business days (bank transfers).
What withdrawal limits are set?
Withdrawal limits vary by account type and user verification.
How quickly are funds credited when funding with a card?
Card funding is typically instant or within minutes.
How long does a bank transfer take?
Bank transfers usually take from a few hours up to 1 business day.
How quickly do cryptocurrency transfers arrive?
Cryptocurrency transfers are not a standard feature in BBVA Argentina yet.
Are transfers between users instant?
Internal transfers between BBVA customers are instant.
Are there delays when funding on weekends?
Weekend funding via bank transfers may experience delays; card payments are generally unaffected.
Do holidays affect funding speed?
Public holidays can delay funding and withdrawal processing times.
Can crediting be accelerated for a fee?
Express processing options may be available for certain transfers at additional cost.
What determines the speed of funding processing?
Funding speed depends on payment method, network processing times, and business day scheduling.
Are there notifications about funding status?
Yes, customers receive notifications about the status of their funding transactions.
What to do if funding takes too long?
Contact customer support via phone, chat, or branch visit to resolve delays.
How quickly are withdrawal requests processed?
Withdrawal requests are generally processed within the same business day.
How long does card withdrawal take?
Card withdrawals at ATMs are instant.
How quickly do bank transfers arrive?
Bank transfers typically arrive within 1 business day.
Are cryptocurrency withdrawals instant?
Cryptocurrency withdrawals are not available or disclosed for BBVA Argentina.
Are there withdrawal delays on weekends?
Withdrawals via bank transfers may be delayed on weekends.
Do holidays affect withdrawal speed?
Holidays may impact withdrawal timing due to banking schedules.
Can withdrawal be accelerated for an additional fee?
Accelerated withdrawal options may exist subject to fees in certain cases.
What determines withdrawal processing time?
Processing time depends on method, intermediary banks, and business day hours.
Are there notifications about withdrawal status?
Customers are notified about withdrawal processing and completion through digital channels.
Can a withdrawal request be canceled?
Withdrawal cancellation depends on processing stage; early cancellations may be allowed via support.
How to register with the payment service?
Registration is completed online via the BBVA Argentina website or app by providing personal details and identity verification.
What data is needed to create an account?
Required data includes full name, ID number, address, phone number, email, and proof of identity.
Can registration be done without email?
Email is typically required for account creation and communication.
Is phone confirmation required during registration?
Phone number confirmation via SMS is standard during registration.
Are there age restrictions for registration?
Minimum age is usually 18 years to hold a bank account legally.
Can a corporate account be created?
Yes, BBVA Argentina offers corporate accounts with additional documentation requirements.
Is it required to provide real data?
Providing accurate, real personal data and documents is mandatory by law.
Are there country restrictions for registration?
Registration is restricted to residents of Argentina or those with legal status allowing account opening.
How long does account activation take?
Account activation typically occurs within hours to 1 business day after verification.
What verification levels exist?
Verification tiers include basic, enhanced, and corporate levels with increasing requirements.
What documents are required for basic verification?
Basic verification usually requires national ID or passport and proof of address.
Are documents needed for full verification?
Full verification requires additional documents like tax ID, utility bills, and sometimes income proof.
Are digital copies of documents accepted?
Yes, digital document submission is accepted via secure upload in the app or website.
How long does the verification procedure take?
Verification can take from a few hours to several business days depending on completeness.
Can the service be used without verification?
Limited functionality is available for unverified users; major services require verification.
What restrictions apply to unverified users?
Unverified users face transaction, funding, and withdrawal limits until verification is completed.
Is address confirmation required?
Yes, address verification is required as part of KYC compliance.
Is a selfie with documents required?
Many banks now require a selfie or live photo for identity confirmation during verification.
How often do documents need to be updated?
Document updates may be requested annually or upon material change.
What encryption technologies does the service use?
BBVA uses industry-standard encryption including SSL/TLS protocols to safeguard data.
Is two-factor authentication supported?
Yes, BBVA supports 2FA via SMS, email, or authenticator apps.
Are there SMS confirmations for operations?
Yes, SMS confirmations are sent for key transactions and security alerts.
Is biometric authentication supported?
Biometric login like fingerprint or Face ID is supported in the mobile app.
Is blockchain technology used?
There is no public info that BBVA Argentina uses blockchain in payment processing.
Is there a multi-level security system?
BBVA employs multi-layer security including device recognition, 2FA, encryption, and monitoring.
How is user personal data protected?
Personal data is protected under Argentina’s data protection laws and BBVA’s privacy policies.
Is cold storage used for cryptocurrencies?
Not applicable as BBVA Argentina does not currently offer crypto custody services.
Is there DDoS attack protection?
The bank's infrastructure includes DDoS protection measures typical for financial institutions.
Are regular security audits conducted?
BBVA regularly conducts internal and external security audits.
What anti-phishing protection measures are provided?
Anti-phishing includes customer education, email verification, and fraud detection systems.
Is there a suspicious activity detection system?
Yes, advanced monitoring systems detect suspicious transactions in real-time.
How does the service combat money laundering?
By enforcing AML policies including customer due diligence, transaction monitoring, and reporting suspicious activities to BCRA.
Is there blocking of suspicious accounts?
Suspicious accounts are blocked or suspended pending investigation.
What to do when fraud is detected?
Customers should immediately contact support to report fraud and freeze accounts.
How to report suspicious activity?
Suspicious activity can be reported through customer support channels and online forms.
Is there compensation for damage from fraudsters?
BBVA typically offers liability protection for unauthorized transactions under local banking regulations.
What user rights exist for disputed transactions?
Users have the right to dispute transactions, access investigation, and seek refunds according to banking laws.
How to dispute account blocking?
Dispute resolution is handled by customer service with the possibility to escalate to banking ombudsman.
Is there insurance against cyber attacks?
BBVA carries cyber liability insurance to mitigate risks of cyber threats.
What fees does the service charge for transfers?
Transfer fees vary; internal transfers are often free, while international and certain interbank transfers may incur fees.
Are there fees for account funding?
Deposits via some methods are free; others like card funding may have small fees.
Are fees charged for fund withdrawal?
Withdrawal fees depend on the withdrawal method and destination.
Are there fees for currency conversion?
Yes, currency conversion fees apply on foreign currency exchanges.
Are there fees for account inactivity?
Inactivity fees may be applied after prolonged account dormancy.
Are there account maintenance fees?
Maintenance fees depend on account type; some accounts have monthly fees waived under conditions.
Are fees charged for operation cancellation?
Fee for cancellation of certain operations may apply subject to terms.
Are there fees for expedited operations?
Expedited service fees may be charged for express transfers or payments.
Are there hidden fees?
BBVA follows regulatory guidelines requiring transparent fee disclosure with no hidden fees.
How are fees calculated for large amounts?
Fees for large transfers may be calculated as a percentage or fixed fee plus VAT.
Are there different tariff plans in the service?
Various fee plans exist based on account types and service level agreements.
What advantages does VIP status provide?
VIP clients receive personalized service, priority support, and exclusive financial products.
How to get preferential conditions?
Preferential conditions are obtained by account tier upgrades or relationship volume.
Are there free operations per month?
Some accounts include a number of free transfers or withdrawals monthly.
Are there discounts for active users?
Discounts or fee waivers may apply for users with frequent activity.
Are there corporate tariffs?
Corporate accounts have tailored tariffs and service fees.
Can individual conditions be obtained?
Custom pricing and terms may be negotiated for high-value or corporate clients.
Do promotional codes work for fee reduction?
Promotional codes are not commonly used in traditional banking services.
Are there cashback programs?
Cashback programs may be linked to credit cards rather than general payment services.
Are there discounts for transaction volumes?
Volume-based fee discounts are available for business clients.
Is there an official mobile application?
Yes, BBVA Argentina offers an official mobile app available on major platforms.
On which platforms is the application available?
Available on iOS (Apple App Store) and Android (Google Play Store).
What functions are available in the mobile application?
Functions include account management, transfers, bill payments, card control, loan management, and mobile payments.
Does functionality differ from the web version?
The app offers similar core functionalities optimized for mobile with some exclusive features.
Is Touch ID/Face ID supported?
Yes, biometric authentication such as Touch ID and Face ID is supported in the app.
Can the application work offline?
Some features like viewing cached account info may work offline; transactions require internet.
Are there push notifications about operations?
Push notifications are supported for transaction alerts and security messages.
Is dark theme supported?
Dark mode is available in the mobile application.
How often is the mobile application updated?
The mobile app receives regular updates approximately every few weeks to months.
Are there beta versions of the application?
Beta versions may be offered through developer or testing programs.
Is the web interface of the service convenient?
The web platform is generally rated as user-friendly and accessible.
Is responsive design supported?
The website supports mobile-responsive design suitable for various devices.
In which languages is the interface available?
Web and app interfaces are primarily available in Spanish.
Is there a night mode for the website?
A dark theme is supported on the website and apps.
Are hotkeys supported?
Hotkeys are not commonly a feature in banking web interfaces.
Can data be exported?
Data export for transactions and statements is supported in common formats like PDF or CSV.
Is there an API for developers?
BBVA offers APIs for business clients but not broadly for retail users.
Is integration with other services supported?
Integration with third-party finance apps is supported through APIs and data sharing with consent.
How often is the web interface updated?
The web interface is periodically updated for security, features, and design improvements.
Are there virtual cards in the service?
BBVA offers virtual cards especially useful for online payments.
Can disposable cards be created?
Disposable or temporary virtual card services are offered for enhanced security.
Is multi-currency account functionality supported?
Multi-currency accounts are supported for ARS and USD, not widely for more exotic currencies.
Are there investment products?
BBVA Argentina offers investment products including mutual funds and fixed-term deposits.
Can interest be earned on balance?
Some accounts offer interest on balances based on account type.
Are there credit products?
Personal and business loans, credit cards, and overdraft facilities are available.
Is P2P trading supported?
Peer-to-peer trading is not a primary service of BBVA Argentina.
Can cryptocurrencies be bought/sold?
Cryptocurrency trading is offered in Spain by BBVA, but not currently in Argentina.
Is there acquiring for business?
Merchant acquiring services are provided for businesses accepting card payments.
Are mass payouts supported?
Bulk payments and payroll services are available for corporate clients.
Is there a loyalty program in the service?
Loyalty programs exist tied to credit card usage and banking products.
How are bonus points earned?
Points are earned through credit card expenditures and participation in loyalty programs.
Is there cashback for operations?
Cashback offers are typically linked to specific credit cards.
Are there referral programs?
Referral incentives may be available periodically for banking products.
What privileges do VIP clients have?
Enhanced service levels, dedicated managers, exclusive offers, and event invitations.
Are there seasonal promotions and offers?
Promotions are frequent around holidays and shopping seasons.
Can premium status be obtained?
Premium status is attained by meeting account balance and transaction volume thresholds.
Are there partner discounts?
Discounts at partner merchants and service providers are offered.
Are there corporate loyalty programs?
Corporate clients have separate loyalty and reward schemes.
Does the service allow operations with online casinos?
Operations with online casinos may be restricted or carefully monitored due to regulatory guidelines.
Are there restrictions on gambling transactions?
Yes, gambling transactions are subject to restrictions and monitoring under AML policies.
Can accounts be blocked for casino play?
Accounts may be monitored and blocked if suspicious gambling activity is detected.
How does the service view gambling?
The service complies with regulations controlling gambling transactions for risk mitigation.
Are there special conditions for gambling?
Special terms may apply including limits and monitoring.
Are casino transactions tracked?
Yes, transaction monitoring includes casino-related payments.
Can operations with gambling sites be hidden?
Transparency and regulatory compliance require tracking; hiding gambling transactions is not supported.
Are there notifications about gambling expenses?
No specific gambling expense notification systems publicly known.
Are there special fees for gambling operations?
Standard transaction fees apply; no known special gambling fees.
Can limits be set on gambling?
Clients can request transaction limits or blocking on gambling-related payments.
Is there a self-exclusion function?
Self-exclusion tools for gambling are not typically provided by banks directly.
Can access to gambling sites be restricted?
BBVA does not typically provide site blocking but follows AML for suspicious activity.
Is gambling expense control supported?
No dedicated gambling expense management tools are offered.
Are there notifications about limit exceedance?
Alerts for transaction or account limits are standard but not gambling-specific.
Can operations with casinos be blocked?
Yes, suspicious or high-risk casino transactions may be blocked.
Is there gambling expense statistics?
No public service provides detailed gambling spending reports.
Is a "cooling-off period" supported?
Not typically provided by payment service providers.
Can help be obtained for gambling addiction?
No direct support; users are referred to specialized organizations.
Is there partnership with player assistance organizations?
No known partnerships specific to gambling assistance.
How to set up gambling expense notifications?
General transaction alerts can be configured in the app, not gambling-specific.
Which online casinos accept this payment method?
BBVA cards and transfers may be accepted by many online casinos depending on merchant agreements.
Are there exclusive partnerships with specific casinos?
No exclusive partnerships are publicly known.
Do conditions differ when used in different casinos?
Conditions depend on casino policies and payment processing agreements.
Are there special bonuses for using this method in casinos?
No specific BBVA bonuses for casino payments.
Can the method be used for both deposits and withdrawals in casinos?
Deposits are generally supported; withdrawals depend on casino payout methods.
Are there geographic restrictions for casino usage?
Usage is subject to local gambling laws and payment restrictions in Argentina.
How do casino operators typically process transactions from this method?
Via card payments or bank transfers processed as normal merchant transactions.
Are there typical processing times when used with casinos?
Processing times follow standard card or bank transfer speeds.
Do casinos usually charge additional fees for this method?
Some casinos may charge fees, independent of BBVA's charges.
Are there any known compatibility issues with major casino platforms?
No common compatibility issues reported with BBVA cards.