What is the official website of the payment service?
https://www.bice.cl
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Where can I find the customer support contacts?
The customer support contacts can be found in the "Contact" section of the official website or at the bottom of the homepage.
What is the hotline phone number?
+56 2 2692 2000
Is there a toll-free support number?
The service generally provides a local number; toll-free numbers may not be available for all regions.
What is the email address for technical support?
Are there separate emails for different types of inquiries?
Many providers offer separate emails for technical, sales, and complaints; check the contact page for specific addresses.
Where can I find the online chat support?
Online chat support is often available on the official website, typically at the bottom right corner as a live chat icon.
Does the chat support work 24/7?
Most providers offer chat support during business hours; 24/7 chat is uncommon but may be available for urgent issues.
Is there support through messengers (Telegram, WhatsApp)?
Messenger-based support is increasingly offered; providers typically list available platforms and contacts on their website.
What are the support working hours?
Standard working hours are commonly Monday to Friday, 9:00–18:00, with extended availability for urgent inquiries.
Does support work on weekends and holidays?
Most customer support centers close on weekends and holidays, but urgent or VIP inquiries may be handled.
Are there regional offices for in-person visits?
Licensed payment services commonly operate regional offices for in-person customer visits; check the website for addresses.
Where are the physical offices located?
Offices are generally located in major cities; BICE's main office is in Santiago, Chile, at Avenida Vitacura 2670.
Can I schedule a personal meeting?
Personal meetings can be scheduled via online forms or by contacting the hotline; advance booking is usually required.
Are there representatives in different countries?
International offices or representatives may be available depending on service expansion; information listed on the website.
In which languages is support available?
Customer service is typically available in Spanish, with English often provided for international inquiries.
How quickly does support respond to requests?
Response times vary; hotline calls are immediate, chat can take minutes, emails may take 24–48 hours.
Is there a priority system for VIP clients?
Many services offer prioritized or dedicated support lines for VIP and corporate clients.
Can I request a callback?
Callback requests can be submitted through online forms or by phone; confirmation and scheduling are standard procedure.
When was the payment service founded?
BICE was founded in 1979.
Who is the founder and owner of the service?
The Matte family, a prominent Chilean business group, are the founders and main shareholders.
In which country is the company registered?
BICE is registered and headquartered in Chile.
What is the development history of the payment service?
BICE was established in 1979, expanding into retail, corporate banking, and payment solutions through digital innovation milestones.
Have there been major updates or rebranding?
Payment services typically update platforms periodically; BICE has expanded digital offerings but has kept consistent branding.
Who sits on the company's board of directors?
The board is led by industry executives and Matte family representatives; details are listed on the corporate governance page.
Are there investors or partners in the service?
Primary investors are Matte family holdings; partnerships include major Chilean corporations and international payment networks.
Does the company participate in stock trading?
Banco BICE participates in Chile’s financial market but is not publicly listed; it operates as a private entity.
What is the company's market capitalization?
Market capitalization figures are not published for private entities; publicly listed providers typically report this.
Are there subsidiary companies or branches?
Subsidiaries include BICE Vida (insurance) and BICE Inversiones (investment services).
What licenses does the payment service have?
Licensed by Chilean financial authorities for banking, payment, and investment services.
In which jurisdictions does the service operate officially?
Operates officially within Chile; selected international operations may exist for investment clients.
Are there licenses for cryptocurrency operations?
Specific cryptocurrency licenses are typically required for crypto activity; BICE does not currently advertise crypto support.
Does the service comply with AML/KYC requirements?
All licensed Chilean payment providers must comply with AML/KYC regulations for customer due diligence.
Are there security certificates (PCI DSS, etc.)?
Payment services often hold PCI DSS, SSL, and ISO/IEC 27001 certifications to secure transaction and client data.
Has the service undergone security audits?
Licensed providers annually undergo internal and external security audits as part of regulatory requirements.
Is there insurance for client funds?
Industry standards require bank-grade deposit insurance or dedicated fund protection for client balances.
Which international standards does it comply with?
Compliance typically includes PCI DSS, ISO/IEC 27001, and local regulations enforced by Chile’s CMF.
Have there been any regulatory fines or violations?
Publicly disclosed regulatory fines or violations are rare and reported on official regulatory sites.
Where can I find real reviews about the service?
User reviews can be found on Google Reviews, Trustpilot, and local Chilean banking forums.
What are the main user complaints?
Common issues include delayed transactions, account verification problems, and customer support response times.
What do users most often praise the service for?
Users praise reliability, professional service, strong compliance, and stable transaction processing.
Are there issues with fund withdrawals?
Withdrawal problems are not typical in regulated services; occasional delays may occur due to verification or holidays.
Is the interface convenient according to users?
Users typically find licensed services’ web interfaces modern and mobile-friendly, with clear menus and responsive design.
Are clients satisfied with transaction speed?
Transaction speeds are rated positively, with most operations processed within minutes for verified users.
Do users recommend this service?
Recommendation rates tend to be high for established regulated providers, especially in Chilean financial circles.
How do experts assess the service's reliability?
Experts highlight BICE’s strong regulatory compliance, secure systems, and stability in the local market.
Are there industry awards and recognitions?
Leading providers may earn industry, consumer, or banking awards; BICE receives local Chilean banking recognitions.
Does the service participate in payment system rankings?
BICE is ranked among Chilean banks and payment service providers in local industry publications.
Are there recommendations from financial regulators?
Financial regulators recommend licensed services for reliability and compliance with market standards.
What reputation does the service have among partners?
Partners and merchants regard BICE as stable, professional, and secure, with positive feedback in local business circles.
How do they evaluate solution innovation?
Innovation is evaluated via adoption of digital platforms, mobile apps, and secure online payment portals.
Are there quality service certificates?
Providers hold quality management certificates such as ISO/IEC 9001, reflecting high customer service standards.
Does the company participate in industry conferences?
Participation in financial industry events and digital banking conferences is common among established providers.
How does the service position itself in the market?
BICE positions itself as a secure, innovative, and client-focused provider in Chile's financial market.
Which fiat currencies does the service support?
Primarily Chilean Peso (CLP); some international services may include USD, EUR for corporate clients.
Are cryptocurrencies supported? Which ones specifically?
Specific details of cryptocurrency support are not advertised; services often do not process crypto transactions.
Is there a proprietary cryptocurrency or token?
Industry-standard payment methods may not issue proprietary tokens; BICE does not advertise such features.
Can currencies be converted within the service?
Currency conversion is generally possible for international transaction accounts per service terms.
What exchange rates are used for conversion?
Exchange rates are derived from official sources or market averages; rates are published on the website or app.
How often are exchange rates updated?
Rates are updated in real time or at least daily to reflect market fluctuations.
Are stablecoins supported?
Support for stablecoins is uncommon with bank-based providers; check service updates for offerings.
Can exotic currencies be handled?
Handling of exotic currencies is subject to availability; major currencies are preferred by most providers.
Are there currency restrictions in different countries?
Geographic restrictions may apply, based on local regulations and compliance requirements.
What types of transfers does the service support?
Services include bank transfers, bill payments, P2P, and business payments.
Can transfers be made between service users?
Peer-to-peer transfers are supported for account holders, enabling internal payments.
Are transfers to bank cards supported?
Most services support transfers to Chilean and international bank cards, subject to certain limits.
Can money be transferred to bank accounts?
Transfers to bank accounts are supported via standard banking rails, with daily processing.
Is bill payment available?
Bill payment functionality includes utilities, taxes, and merchant invoices.
Are recurring payments supported?
Recurring payments can be set up for subscriptions or regular bills within the platform.
Can automatic transfers be set up?
Automated transfer features allow scheduled recurring payments to designated beneficiaries.
Is payment scheduling available?
Payment scheduling is a standard feature for future-dated transfers.
Are group payments supported?
Group payment and expense splitting is supported by some providers via shared payment links.
Can payment links be created?
Payment links for multiple payers are generated via platform tools or mobile app features.
What are the minimum transaction amounts in the service?
Minimum transaction amounts may be CLP1,000 or equivalent depending on operation type.
What are the maximum amounts that can be transferred?
Maximums are set per day or transaction; can be up to CLP10,000,000 or higher for corporate accounts.
Are there daily limits on operations?
Daily limits are imposed to prevent fraud and are based on user verification level.
What monthly and annual limits are in effect?
Monthly and annual transaction limits vary by account type, user status, and regulatory requirements.
Can limits be increased? How?
Limits may be increased by submitting identification documents and passing enhanced verification.
Do limits differ for verified users?
Verified users benefit from higher transaction, withdrawal, and funding limits.
Are there restrictions for new accounts?
New accounts often have lower limits and require verification to unlock full service features.
Do special limits apply in different countries?
Geographic-specific limits apply based on regulatory rules and risk management.
Can operations be temporarily blocked?
Temporary blocking occurs for suspicious activity, during account review, or at user request.
Are there limits on the number of daily operations?
Providers set daily operations count limits to manage risk and ensure system stability.
What are the minimum amounts for account funding?
Minimum funding amounts may start at CLP1,000 or similar, depending on the payment method.
What methods of funding are supported?
Supported methods include bank transfers, cash deposits, and electronic funds transfers.
Are there fees for funding?
Funding fees depend on payment type and may range from free (internal transfers) to 1% for some methods.
What are the minimum funding amounts?
Minimum funding thresholds vary by method and may be listed in the account terms.
How quickly are funds credited when funding?
Funds are credited instantly for internal transfers, else within hours or next banking day.
How can money be withdrawn from the system?
Withdrawal options include transfers to bank accounts, cards, or cash pickup.
Are there fees for fund withdrawal?
Withdrawal fees are typically fixed or percentage-based, disclosed in fee schedules.
How long does withdrawal take?
Withdrawals are processed within hours or up to 2 business days, subject to method and verification.
What withdrawal limits are set?
Withdrawal limits are defined per transaction, per day, or month in the account’s terms.
How quickly are funds credited when funding with a card?
Card funding is usually instant or within minutes, subject to network verification.
How long does a bank transfer take?
Bank transfers are processed within 24 hours for domestic transactions, up to 2–5 days for international.
How quickly do cryptocurrency transfers arrive?
Cryptocurrency transfers are not advertised; where available, they typically take minutes to an hour.
Are transfers between users instant?
Internal platform transfers are typically instant or within minutes.
Are there delays when funding on weekends?
Weekend funding may be delayed until the next business day due to banking hours.
Do holidays affect funding speed?
Banking holidays may delay funding until the next available business day.
Can crediting be accelerated for a fee?
Express funding may be offered for an additional fee on certain methods for urgent transactions.
What determines the speed of funding processing?
Speed is determined by method, verification status, banking hours, and transaction amount.
Are there notifications about funding status?
Funding status updates are sent via email, SMS, or app notifications.
What to do if funding takes too long?
Contact support to review the transaction and initiate an investigation or request expedited processing.
How quickly are withdrawal requests processed?
Standard processing is same day or next business day, subject to verification and method.
How long does card withdrawal take?
Withdrawals to cards typically take 1–2 business days to process.
How quickly do bank transfers arrive?
Domestic transfers process in 24 hours; international transfers may take up to 5 days.
Are cryptocurrency withdrawals instant?
Cryptocurrency withdrawal service is not typical; instant processing applies when available.
Are there withdrawal delays on weekends?
Withdrawals requested on weekends are processed next business day per banking hours.
Do holidays affect withdrawal speed?
Withdrawals are delayed if requested on banking holidays, processed next working day.
Can withdrawal be accelerated for an additional fee?
Expedited withdrawal may be available; extra charges apply for urgent processing.
What determines withdrawal processing time?
Processing time is impacted by amount, account status, method, and external bank schedules.
Are there notifications about withdrawal status?
Withdrawal status notifications sent via email, SMS, or app alerts.
Can a withdrawal request be canceled?
Withdrawal cancellation is possible before execution; contact support immediately to request.
How to register with the payment service?
Register online by completing the sign-up form and verifying identity; in-person registration is available at branches.
What data is needed to create an account?
Required data includes full name, national ID, date of birth, address, email, and phone number.
Can registration be done without email?
Email is typically mandatory for security and account recovery; exceptions are rare.
Is phone confirmation required during registration?
Phone verification via SMS is a common step to activate accounts and confirm identity.
Are there age restrictions for registration?
Minimum age is usually 18 years, compliant with local legal requirements.
Can a corporate account be created?
Corporate accounts can be created by submitting company documentation and authorization forms.
Is it required to provide real data?
Accurate personal data and verification are mandatory for regulatory compliance.
Are there country restrictions for registration?
Account creation is restricted to residents of service jurisdictions, typically within Chile.
How long does account activation take?
Account activation is completed instantly for basic accounts, or within 24–72 hours for verified profiles.
What verification levels exist?
Basic, advanced, and corporate verification levels exist, each with distinct documentation and service limits.
What documents are required for basic verification?
National ID, proof of address, and phone verification are required for basic access.
Are documents needed for full verification?
Full verification requires government-issued photo ID, income proof, and sometimes business registration for corporate accounts.
Are digital copies of documents accepted?
Digital uploads of documents are widely accepted via secure platform portals.
How long does the verification procedure take?
Verification is handled within 24 hours to several business days, depending on document review.
Can the service be used without verification?
Limited access is available to unverified users; full services require verification.
What restrictions apply to unverified users?
Unverified users face lower transaction limits, limited payments, and no withdrawals.
Is address confirmation required?
Address confirmation by presenting a utility bill or bank statement is standard during registration or verification.
Is a selfie with documents required?
Increasingly, providers require live photo or selfie with ID for enhanced identity confirmation.
How often do documents need to be updated?
Document updates are periodically required, especially when expired or for regulatory recheck.
What encryption technologies does the service use?
Industry-standard encryption includes SSL/TLS, AES-256, and secure cryptographic storage.
Is two-factor authentication supported?
Two-factor authentication is supported via SMS, authentication apps, or email.
Are there SMS confirmations for operations?
SMS confirmations are used to authenticate sensitive and financial transactions.
Is biometric authentication supported?
Mobile and web platforms may support fingerprint or facial recognition for secure login.
Is blockchain technology used?
Blockchain is not commonly implemented in traditional bank-based payment services like BICE.
Is there a multi-level security system?
Multi-tiered security is standard, combining technical protections, encryption, and user authentication.
How is user personal data protected?
Personal data protection follows legal standards, encrypted storage, and privacy policies.
Is cold storage used for cryptocurrencies?
Cold storage is applicable only where crypto offerings exist; traditional providers typically do not hold crypto.
Is there DDoS attack protection?
DDoS protection systems and cloud-based firewalls guard against traffic spikes and attacks.
Are regular security audits conducted?
Providers undergo regular annual or semi-annual security audits by internal and third-party entities.
What anti-phishing protection measures are provided?
Anti-phishing tools include email filtering, website authentication, and user security education.
Is there a suspicious activity detection system?
Automated systems monitor and flag suspicious transactions for review and further action.
How does the service combat money laundering?
Measures include rigorous AML/KYC checks, transaction monitoring, and reporting suspicious activity to regulators.
Is there blocking of suspicious accounts?
Accounts may be blocked upon detection of suspicious or illegal activity pending investigation.
What to do when fraud is detected?
Report fraud to customer service immediately to freeze account, investigate, and pursue resolution.
How to report suspicious activity?
Use hotline, online form, or email to notify compliance team of suspicious transactions or account activity.
Is there compensation for damage from fraudsters?
Compensation depends on investigation outcome; providers may refund affected clients under certain conditions.
What user rights exist for disputed transactions?
Users can file formal disputes, receive investigation, and be compensated per regulatory policy.
How to dispute account blocking?
Contact support, provide documentation, and request review or unblocking as per procedures.
Is there insurance against cyber attacks?
Cyber insurance is standard for large regulated financial services to cover damages from attacks.
What fees does the service charge for transfers?
Transfer fees are listed in the fee schedule, based on amount, destination, and account type.
Are there fees for account funding?
Funding fee information is transparently listed and varies depending on method and source.
Are fees charged for fund withdrawal?
Withdrawal fees apply per amount, method, and destination, detailed in user agreements.
Are there fees for currency conversion?
Currency conversion fees are percentage-based and disclosed before the transaction.
Are there fees for account inactivity?
Some providers charge account inactivity fees after a long dormant period.
Are there account maintenance fees?
Maintenance fees may be charged monthly or annually, depending on account type.
Are fees charged for operation cancellation?
Cancellation fees apply if a transaction is stopped after being processed.
Are there fees for expedited operations?
Expedited operations carry additional fees for priority or same-day service.
Are there hidden fees?
Fee transparency is an industry standard; all charges must be disclosed in terms and schedules.
How are fees calculated for large amounts?
Large transaction fees may be tiered, capped, or negotiated per client agreement.
Are there different tariff plans in the service?
Tiered pricing plans exist for personal, business, and VIP clients.
What advantages does VIP status provide?
VIPs enjoy higher limits, priority support, reduced fees, and tailored account management.
How to get preferential conditions?
Submit proof of activity, volume, or corporate status to apply for premium account terms.
Are there free operations per month?
Limited free transactions may be included per month, depending on account type.
Are there discounts for active users?
Frequent or high-volume users may access discounted fee rates and rewards.
Are there corporate tariffs?
Corporate accounts offer specialized tariffs and bulk transaction benefits.
Can individual conditions be obtained?
Individual pricing is negotiated based on client profile and transaction history.
Do promotional codes work for fee reduction?
Promotional code systems offer periodic discounts on fees or premium features.
Are there cashback programs?
Cashback offers are standard for specific operations, paid monthly or quarterly.
Are there discounts for transaction volumes?
Volume discounts apply for large or frequent transactions.
Is there an official mobile application?
Yes, BICE offers an official mobile banking application.
On which platforms is the application available?
Available on Android and iOS platforms.
What functions are available in the mobile application?
Features include balance checks, payments, transfers, scheduling, and account management.
Does functionality differ from the web version?
Mobile apps may have reduced features compared to the full web platform.
Is Touch ID/Face ID supported?
Biometric authentication is supported on devices with Touch ID/Face ID capabilities.
Can the application work offline?
Essential information may be available offline but transactions require connectivity.
Are there push notifications about operations?
Push notifications keep users informed about account activity and transactions.
Is dark theme supported?
Dark theme is supported in the mobile app for user comfort.
How often is the mobile application updated?
Updates are released every few months to enhance security and features.
Are there beta versions of the application?
Beta versions may be available for testing new features; details are listed on download pages.
Is the web interface of the service convenient?
Web platforms are designed for user convenience, with intuitive navigation and comprehensive options.
Is responsive design supported?
Responsive design ensures usability on mobile browsers and tablets.
In which languages is the interface available?
Spanish (primary), with options for English in some modules.
Is there a night mode for the website?
Night mode or dark theme is increasingly available on modern banking interfaces.
Are hotkeys supported?
Keyboard shortcuts are supported for navigation and quick actions on the web platform.
Can data be exported?
Data export is available in PDF, CSV, or Excel format for statements and history.
Is there an API for developers?
Developer APIs are offered for payment integration and business services; documentation is provided on request.
Is integration with other services supported?
Integration with accounting, e-commerce, and ERP platforms is commonly supported.
How often is the web interface updated?
Web platform updates occur quarterly or as needed to address regulatory or tech advances.
Are there virtual cards in the service?
Virtual card issuance is available for secure online transactions.
Can disposable cards be created?
Temporary or disposable card creation is supported for specific payments.
Is multi-currency account functionality supported?
Multi-currency accounts are supported for business users and international transactions.
Are there investment products?
Investment accounts and products like mutual funds and fixed income are offered via BICE Inversiones.
Can interest be earned on balance?
Interest is paid on savings, investment, and select current accounts.
Are there credit products?
Credit products include loans, credit cards, and financing for individuals and businesses.
Is P2P trading supported?
P2P trading features are available within platforms that support direct user payments.
Can cryptocurrencies be bought/sold?
Cryptocurrency trading is not prominent on traditional bank payment platforms like BICE.
Is there acquiring for business?
BICE offers acquiring and merchant processing services for business clients.
Are mass payouts supported?
Bulk payment processing is available for payroll and corporate payments.
Is there a loyalty program in the service?
Loyalty and rewards programs may include points, cashback, or airline miles.
How are bonus points earned?
Points are accumulated through spending, transactions, and program participation.
Is there cashback for operations?
Cashback is offered for certain transactions, credited monthly or quarterly.
Are there referral programs?
Referral systems award bonuses for inviting new users or businesses.
What privileges do VIP clients have?
VIPs receive personalized support, fee discounts, higher limits, and exclusive rewards.
Are there seasonal promotions and offers?
Seasonal campaigns offer promotional rates, bonus points, and exclusive deals.
Can premium status be obtained?
Premium account upgrades are available upon meeting specified requirements.
Are there partner discounts?
Partner merchants extend discounts and offers to users.
Are there corporate loyalty programs?
Customized loyalty programs cater to business clients and employees.
Does the service allow operations with online casinos?
Most regulated bank providers restrict or prohibit transactions with online casinos.
Are there restrictions on gambling transactions?
Gambling transaction policies adhere to local laws and may block or limit such operations.
Can accounts be blocked for casino play?
Accounts may be reviewed or blocked if unauthorized gambling activity is detected.
How does the service view gambling?
Views are neutral but aligned with regulatory compliance and risk management.
Are there special conditions for gambling?
Special conditions may apply, documented in terms of service for gaming transactions.
Are casino transactions tracked?
Gambling transactions are monitored for compliance and risk mitigation.
Can operations with gambling sites be hidden?
Transactions are recorded and visible on statements; privacy options are limited by law.
Are there notifications about gambling expenses?
Alerts can be configured to notify users about gaming-related expenses.
Are there special fees for gambling operations?
Higher fees may apply due to regulatory risk and transaction type.
Can limits be set on gambling?
Spending limits for gambling can be established through account controls.
Is there a self-exclusion function?
Self-exclusion tools are available to restrict gambling-related transactions.
Can access to gambling sites be restricted?
Providers offer the ability to block payments to gaming sites upon user request.
Is gambling expense control supported?
Features include tracking, alerts, and spending limits.
Are there notifications about limit exceedance?
Alerts notify users when specified spending or transaction limits are exceeded.
Can operations with casinos be blocked?
Operations can be blocked upon request or by regulatory mandate.
Is there gambling expense statistics?
Expense tracking and analytics help users monitor gambling spending.
Is a "cooling-off period" supported?
Cooling-off tools allow users to temporarily suspend gambling transactions.
Can help be obtained for gambling addiction?
Support resources are available and referral to professional organizations is provided.
Is there partnership with player assistance organizations?
Partnerships exist with gambling help organizations; check website for details.
How to set up gambling expense notifications?
Configure notifications within the user dashboard or app settings.
Which online casinos accept this payment method?
Casino acceptance varies; check merchant sites or payment service partners for listings.
Are there exclusive partnerships with specific casinos?
Exclusive partnerships are not typically advertised; merchant details are on service portal.
Do conditions differ when used in different casinos?
Transaction terms and fees may vary by casino policy and service provider agreements.
Are there special bonuses for using this method in casinos?
Bonuses may be offered by casinos for specific payment methods; consult casino promotions.
Can the method be used for both deposits and withdrawals in casinos?
If supported, both deposits and withdrawals are processed; verify with merchant and service.
Are there geographic restrictions for casino usage?
Usage may be restricted based on country regulations and service policies.
How do casino operators typically process transactions from this method?
Processing follows standard payment gateway protocols, with compliance checks.
Are there typical processing times when used with casinos?
Processing time is similar to standard transfers; usually instant or within a day.
Do casinos usually charge additional fees for this method?
Additional fees may be applied by casinos or payment service, disclosed before completion.
Are there any known compatibility issues with major casino platforms?
Compatibility with casinos depends on proper integration and regulatory approval.