What is the official website of the payment service?
https://www.bnpparibas.com/kr
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Where can I find the customer support contacts?
Contact information is listed under the “Contact Us” section of the official website.
What is the hotline phone number?
+82 2-2090-8500
Is there a toll-free support number?
Toll-free numbers are provided by some payment services; customers should check the official website for region-specific details.
What is the email address for technical support?
Technical support email addresses are typically provided on the official website in the “Contact” or “Support” section.
Are there separate emails for different types of inquiries?
Payment service providers often list dedicated emails for sales, technical, and compliance inquiries in the contact section.
Where can I find the online chat support?
Online chat support is usually accessible via the company's website or customer portal if available.
Does the chat support work 24/7?
24/7 chat support is offered by some payment services; operating hours are specified in the chat widget or support section.
Is there support through messengers (Telegram, WhatsApp)?
Messenger support, if available, is typically listed in the contact or support area; most providers prioritize secure official channels.
What are the support working hours?
Standard support operates weekdays 9:00–18:00 KST; extended hours may be available for urgent banking or technical matters.
Does support work on weekends and holidays?
Some payment services offer limited support during weekends and holidays; exact availability is specified on their support page.
Are there regional offices for in-person visits?
Licensed payment providers often maintain regional offices for in-person visits; check the website for updated address information.
Where are the physical offices located?
The main BNP Paribas office in Korea is at 40F, International Finance Center, 10 Gukjegeumyung-ro, Yeongdeungpo-gu, Seoul, 07326, South Korea.
Can I schedule a personal meeting?
Personal meetings can be scheduled by contacting the branch or sending a request through the website’s contact form.
Are there representatives in different countries?
Multinational banks like BNP Paribas maintain international offices; details are available on their global website.
In which languages is support available?
Support is typically offered in Korean, English, and sometimes other major languages relevant to the region.
How quickly does support respond to requests?
Response times vary by channel; typical email replies within 24–48 hours, with phone and chat support responding more quickly.
Is there a priority system for VIP clients?
VIP clients often receive priority handling, with dedicated account managers and expedited support across all channels.
Can I request a callback?
Callback requests are commonly available; users can submit a request via the website or customer portal.
When was the payment service founded?
BNP Paribas Korea was established in 1976 as part of the BNP Paribas group’s global expansion.
Who is the founder and owner of the service?
BNP Paribas was founded in France; South Korea operations are managed by the global BNP Paribas group.
In which country is the company registered?
BNP Paribas Korea is registered in South Korea under the relevant financial regulatory authority.
What is the development history of the payment service?
BNP Paribas Korea started as a branch in 1976, expanded into investment banking and payment services, and adopted digital payment technologies over time.
Have there been major updates or rebranding?
BNP Paribas underwent brand alignment and modernization multiple times, streamlining its services and platform globally.
Who sits on the company's board of directors?
Board members and key executives can be found on the company’s website or annual financial reports.
Are there investors or partners in the service?
BNP Paribas is owned by its global shareholders and partners with financial technology and investment firms.
Does the company participate in stock trading?
BNP Paribas is publicly traded on Euronext Paris (BNP ticker).
What is the company's market capitalization?
BNP Paribas SA market capitalization as of August 2025 is approximately $80–90 billion USD.
Are there subsidiary companies or branches?
BNP Paribas operates subsidiaries and local branches worldwide, including in South Korea.
What licenses does the payment service have?
Payment services in Korea operate under licenses from the Financial Services Commission and Financial Supervisory Service.
In which jurisdictions does the service operate officially?
BNP Paribas services are licensed to operate in South Korea, EU, North America, and other official global markets.
Are there licenses for cryptocurrency operations?
Cryptocurrency-specific licenses are required for South Korean service providers; BNP Paribas Korea does not publicly list such licenses.
Does the service comply with AML/KYC requirements?
All licensed payment services in Korea adhere to strict AML and KYC requirements set by regulators.
Are there security certificates (PCI DSS, etc.)?
PCI DSS and related security compliance certifications are standard in regulated payment services.
Has the service undergone security audits?
Annual and periodic security audits are industry-standard for all major payment companies.
Is there insurance for client funds?
Client funds are typically protected through statutory deposit insurance schemes and company-level policies.
Which international standards does it comply with?
Compliance includes ISO/IEC standards, PCI DSS, and FATF AML/KYC requirements.
Have there been any regulatory fines or violations?
Major payment services disclose regulatory actions on their website; public records show no recent fines in Korea for BNP Paribas.
Where can I find real reviews about the service?
Reviews are on Trustpilot, Google Reviews, industry-specific sites, and financial forums.
What are the main user complaints?
Complaints often relate to transaction processing speeds, account verification delays, or limited digital support features.
What do users most often praise the service for?
Users praise reliability, robust security, global reach, and comprehensive banking/payment options.
Are there issues with fund withdrawals?
Withdrawal issues are rare; delays may occur during holidays or additional compliance checks.
Is the interface convenient according to users?
Interface convenience scores are generally positive, noting ease of navigation and access to key features.
Are clients satisfied with transaction speed?
Most clients report satisfaction with standard transaction speeds, particularly for domestic transfers.
Do users recommend this service?
Most users and clients recommend BNP Paribas for corporate and institutional banking needs.
How do experts assess the service's reliability?
Experts cite strong compliance, risk management, and technology infrastructure as reliability drivers.
Are there industry awards and recognitions?
BNP Paribas has received global banking and innovation awards; regional awards vary by year.
Does the service participate in payment system rankings?
Global ranking lists often include BNP Paribas among top financial institutions for payment services.
Are there recommendations from financial regulators?
Companies listed by regulators as licensed entities are considered reputable providers.
What reputation does the service have among partners?
BNP Paribas is regarded as a reliable, secure, and innovative partner by merchants and corporate clients.
How do they evaluate solution innovation?
Known for adopting cutting-edge payment and fintech solutions and integrating with global networks.
Are there quality service certificates?
Quality certificates such as ISO 9001 are common among multinational financial service providers.
Does the company participate in industry conferences?
Regular participation in banking, payments, and fintech conferences at the regional and global levels.
How does the service position itself in the market?
BNP Paribas Korea positions as a trusted financial partner for commercial, corporate, and institutional customers.
Which fiat currencies does the service support?
KRW, USD, EUR, and other major world currencies for payment and banking operations.
Are cryptocurrencies supported? Which ones specifically?
Cryptocurrencies are not typically supported; specific support depends on regulatory approval in each jurisdiction.
Is there a proprietary cryptocurrency or token?
BNP Paribas does not offer a proprietary cryptocurrency or token.
Can currencies be converted within the service?
Currency exchange is supported among listed fiat currencies using established banking channels.
What exchange rates are used for conversion?
Exchange rates are determined by market conditions and published by the bank daily.
How often are exchange rates updated?
Rates are updated daily or in real-time upstream for active trading and payments.
Are stablecoins supported?
Stablecoins are not supported in mainstream banking payment platforms due to current regulatory restrictions.
Can exotic currencies be handled?
Exotic currencies may be supported for international corporate clients via SWIFT and bespoke arrangements.
Are there currency restrictions in different countries?
Currency handling is subject to local regulations and restrictions in each country of operation.
What types of transfers does the service support?
Domestic bank transfers, international wire transfers, SWIFT, and SEPA payment methods are supported.
Can transfers be made between service users?
Transfers between BNP Paribas account holders are supported and processed internally.
Are transfers to bank cards supported?
Some payment services offer card transfers; this depends on local regulations and network availability.
Can money be transferred to bank accounts?
Direct transfer to bank accounts is supported within Korea and internationally depending on destination.
Is bill payment available?
Bill payment for utilities and services is supported for holders with accounts linked to domestic payment systems.
Are recurring payments supported?
Yes, the platform enables recurring payment and direct debit management.
Can automatic transfers be set up?
Automatic scheduled transfers can be configured for standing orders and routine payments.
Is payment scheduling available?
Payment scheduling is available for both one-time and recurring transactions through the online portal.
Are group payments supported?
Payment splitting or group payments may be available for corporate clients via bespoke arrangements.
Can payment links be created?
Some platforms offer payment link generation, especially for businesses, subject to service terms.
What are the minimum transaction amounts in the service?
Minimum transaction thresholds typically start at 1,000 KRW or equivalent; varies by operation type.
What are the maximum amounts that can be transferred?
Maximum transaction limits depend on user verification level and regulatory restrictions; often up to several million KRW per transaction.
Are there daily limits on operations?
Daily transaction limits are enforced, as mandated by regulatory requirements and user profile.
What monthly and annual limits are in effect?
Limits vary by account type, typically higher for corporate clients as per financial regulations.
Can limits be increased? How?
Limit increases require enhanced verification and a formal request to customer support.
Do limits differ for verified users?
Verified users benefit from higher transaction limits due to compliance with KYC/AML.
Are there restrictions for new accounts?
New accounts face stricter limits until verification and compliance checks are completed.
Do special limits apply in different countries?
Limits and restrictions differ by country, based on local law and compliance standards.
Can operations be temporarily blocked?
Temporary blocks may occur due to compliance reviews, suspicious activity, or customer request.
Are there limits on the number of daily operations?
Daily transaction counts may be restricted by the type of account.
What are the minimum amounts for account funding?
Minimum deposit amounts generally start from 1,000 KRW or its foreign currency equivalent.
What methods of funding are supported?
Supported methods include domestic/international bank transfer, wire transfer, and possibly local payment platforms.
Are there fees for funding?
Funding fees depend on the method used; typically lower for domestic transfers, higher for international payments.
What are the minimum funding amounts?
Minimum funding amounts start at standard deposit thresholds (usually from 1,000 KRW or equivalent).
How quickly are funds credited when funding?
Domestic transfers are often credited same day; international funding may take 1–3 business days.
How can money be withdrawn from the system?
Withdrawals can be made via bank transfer, wire, or, for certain account types, in-branch cash withdrawal.
Are there fees for fund withdrawal?
Withdrawal fees are outlined in the service’s tariff schedule, depending on withdrawal method.
How long does withdrawal take?
Domestic withdrawals are usually processed within one business day; international transfers take 1–5 business days.
What withdrawal limits are set?
Limits follow regulatory guidance and depend on user account profile and verification status.
How quickly are funds credited when funding with a card?
Card-based funding is not standard in Korean banking; where available, credits may be processed instantly or within the same business day.
How long does a bank transfer take?
Interbank transfers within Korea typically complete within hours; international transfers take 1–5 days.
How quickly do cryptocurrency transfers arrive?
Cryptocurrency transactions are not supported by BNP Paribas Korea.
Are transfers between users instant?
Internal transfers are typically instant or complete within a few minutes.
Are there delays when funding on weekends?
Weekend funding may be delayed due to non-business days in banking settlement cycles.
Do holidays affect funding speed?
National holidays and banking holidays can delay transfer and funding operations.
Can crediting be accelerated for a fee?
Some services offer express processing for an additional fee; details are in the bank’s fee schedule.
What determines the speed of funding processing?
Processing speed depends on payment method, banking hours, compliance checks, and network type.
Are there notifications about funding status?
Customers receive notifications via email, SMS, or in-app alerts regarding funding status.
What to do if funding takes too long?
If delays occur, contact customer support with transaction details; escalate if unresolved within standard time.
How quickly are withdrawal requests processed?
Withdrawal requests are processed within standard banking hours, typically same day for domestic.
How long does card withdrawal take?
Card withdrawals are not standard; if available, can take from minutes to 3 business days.
How quickly do bank transfers arrive?
Domestic transfers are typically credited within a few hours on business days.
Are cryptocurrency withdrawals instant?
Not applicable; cryptocurrency withdrawal is not currently supported.
Are there withdrawal delays on weekends?
Weekend processing delays occur, as bank settlements are paused.
Do holidays affect withdrawal speed?
Holidays may delay withdrawals due to bank closure and settlement cut-offs.
Can withdrawal be accelerated for an additional fee?
Express services may be available on request for an additional fee.
What determines withdrawal processing time?
Processing time is affected by method, regulatory checks, account limits, and bank operating hours.
Are there notifications about withdrawal status?
Withdrawals trigger notifications via email, SMS, or app; updates provided during each processing step.
Can a withdrawal request be canceled?
Cancellations may be possible before processing; contact service support as soon as possible.
How to register with the payment service?
Registration is performed online or in-branch; customers submit an application and required documents.
What data is needed to create an account?
Personal information, ID verification, contact details, and financial information are required for registration.
Can registration be done without email?
An email address is commonly required; exceptions depend on regulatory policy and account type.
Is phone confirmation required during registration?
Phone verification is typically required for security and compliance purposes.
Are there age restrictions for registration?
Most services require customers to be at least 18 years old for financial account creation.
Can a corporate account be created?
Corporate accounts are available; businesses must submit registration documents and legal verification.
Is it required to provide real data?
Real personal and business data are mandatory for account creation to comply with AML/KYC rules.
Are there country restrictions for registration?
Country restrictions apply; only residents with valid local documents may register.
How long does account activation take?
Activation is usually completed within 24–48 hours after successful verification.
What verification levels exist?
Basic, advanced, and corporate verification levels exist, each requiring specific documents.
What documents are required for basic verification?
Basic verification requires government-issued ID and proof of address.
Are documents needed for full verification?
Full verification includes additional documents such as bank statements and sometimes income proof.
Are digital copies of documents accepted?
Digital document copies are accepted via secure upload systems for verification.
How long does the verification procedure take?
Verification usually completes within 1–3 business days.
Can the service be used without verification?
Limited services may be available without verification, but most features require full verification.
What restrictions apply to unverified users?
Unverified users face low operation limits and cannot access advanced payment or transfer functions.
Is address confirmation required?
Address confirmation is required for full account verification and setting up transfers.
Is a selfie with documents required?
Some services require a selfie with documents for remote verification to prevent identity fraud.
How often do documents need to be updated?
Document renewal is required upon expiration or when details change; periodic reviews may be scheduled.
What encryption technologies does the service use?
Standard industry encryption such as SSL, TLS, and data-at-rest protection are implemented.
Is two-factor authentication supported?
Two-factor authentication is widely supported for account login and operation approval.
Are there SMS confirmations for operations?
SMS confirmations are standard for sensitive transactions and account changes.
Is biometric authentication supported?
Biometric logins (fingerprint, face recognition) are supported on compatible mobile apps.
Is blockchain technology used?
BNP Paribas Korea does not currently use blockchain technology for payment operations.
Is there a multi-level security system?
Multi-layered security includes encryption, transaction monitoring, and user authentication.
How is user personal data protected?
Data is protected by encryption, regulatory compliance, and access control policies.
Is cold storage used for cryptocurrencies?
Cryptocurrency cold storage is not applicable to BNP Paribas Korea.
Is there DDoS attack protection?
DDoS protection measures are in place on the bank’s infrastructure and digital services.
Are regular security audits conducted?
Regular internal and external security audits are standard practice.
What anti-phishing protection measures are provided?
Anti-phishing systems include email verification, user education, and suspicious link blocking.
Is there a suspicious activity detection system?
Suspicious activity monitoring is performed via automated transaction analysis and AI tools.
How does the service combat money laundering?
AML compliance includes transaction monitoring, user verification, and regular reporting to authorities.
Is there blocking of suspicious accounts?
Suspicious accounts are frozen, investigated, and reported to regulators as required.
What to do when fraud is detected?
Report fraud to customer support immediately; disable affected accounts and review recent transactions.
How to report suspicious activity?
Use dedicated channels on the website or contact customer support to report suspicious activities.
Is there compensation for damage from fraudsters?
Compensation is available where fraud is reported promptly and verified; terms depend on scenario.
What user rights exist for disputed transactions?
Users have rights to dispute transactions through formal claims and regulator-supported processes.
How to dispute account blocking?
Most banks have dispute forms and review processes for unjustly blocked accounts.
Is there insurance against cyber attacks?
Cyber insurance is increasingly common for financial institutions; coverage specifics are listed in client policies.
What fees does the service charge for transfers?
Transfer fees are set by service tariff schedules by method, amount, and destination.
Are there fees for account funding?
Fees vary by funding option; internal transfers are usually free, while external funding may incur charges.
Are fees charged for fund withdrawal?
Withdrawal fees depend on the method—domestic, international, or in-person withdrawals incur different rates.
Are there fees for currency conversion?
Currency conversions incur standard bank charges as published in the fee schedule.
Are there fees for account inactivity?
Account inactivity fees are rare, with details disclosed in the bank’s client agreement if applicable.
Are there account maintenance fees?
Account maintenance costs depend on the account type and user status.
Are fees charged for operation cancellation?
Cancellation charges may apply depending on transaction type and cancellation timing.
Are there fees for expedited operations?
Express processing and priority operations are available for a fee.
Are there hidden fees?
Major banks detail all fees in public disclosures; customers are encouraged to review all schedules.
How are fees calculated for large amounts?
Large transaction fees are usually calculated as percentage-based and may include tiered pricing.
Are there different tariff plans in the service?
Corporate, retail, and VIP tariff plans provide customized service packages.
What advantages does VIP status provide?
VIPs benefit from priority support, enhanced limits, personalized services, and exclusive products.
How to get preferential conditions?
Preferential conditions are available to VIPs or corporate clients by meeting specific criteria or usage volumes.
Are there free operations per month?
Free transaction allowances may be included for certain account tiers.
Are there discounts for active users?
Active users may qualify for promotional discounts, waived fees, or bonus services.
Are there corporate tariffs?
Corporate clients receive tailored fee schedules and advanced payment options.
Can individual conditions be obtained?
Individual users can request personalized conditions, especially for high-volume or business operations.
Do promotional codes work for fee reduction?
Promotional codes may be offered for fee reductions during registration or campaigns.
Are there cashback programs?
Some payment products offer cashback rewards; specifics depend on account type and promotions.
Are there discounts for transaction volumes?
Volume-based discounts are available to business clients who meet specified transaction levels.
Is there an official mobile application?
BNP Paribas Korea provides an official mobile app for digital banking and payments.
On which platforms is the application available?
The app is available on iOS (App Store) and Android (Google Play).
What functions are available in the mobile application?
The app offers account management, transfer, payment, status tracking, notifications, and service search features.
Does functionality differ from the web version?
Core banking and payment features are matched, but some advanced tools may be web-only.
Is Touch ID/Face ID supported?
Biometric logins such as Touch ID and Face ID are supported on compatible devices.
Can the application work offline?
Access to non-sensitive account information may be available offline; transaction services require internet access.
Are there push notifications about operations?
Push notifications are available for transaction updates, alerts, and security notices.
Is dark theme supported?
Dark mode is supported for mobile app users.
How often is the mobile application updated?
Application updates are released regularly, typically monthly or quarterly in line with industry standards.
Are there beta versions of the application?
Beta programs for early access and user testing are sometimes offered to customers.
Is the web interface of the service convenient?
The web interface is designed for ease of use, with streamlined navigation and accessibility.
Is responsive design supported?
Responsive design ensures usability across desktops, tablets, and smartphones.
In which languages is the interface available?
Korean, English, and other international languages per client base.
Is there a night mode for the website?
Night/dark mode is supported on the web platform.
Are hotkeys supported?
Hotkey and keyboard shortcuts are supported for common banking functions.
Can data be exported?
Data export of transactions is supported in formats like CSV or PDF.
Is there an API for developers?
APIs are available for corporate clients and partners; developer documentation is provided by request.
Is integration with other services supported?
Integration with ERP, accounting, and third-party fintech platforms is supported.
How often is the web interface updated?
Updates are performed regularly, usually monthly, to improve security and add new features.
Are there virtual cards in the service?
Virtual card issuance and management are offered for secure online transactions.
Can disposable cards be created?
Disposable/temporary cards may be available for corporate and VIP clients.
Is multi-currency account functionality supported?
Accounts can hold multiple currencies, useful for international businesses.
Are there investment products?
BNP Paribas Korea offers investment products such as bonds, mutual funds, and structured finance.
Can interest be earned on balance?
Deposit accounts and savings products offer interest earnings.
Are there credit products?
Credit and lending services are available for qualified clients.
Is P2P trading supported?
Peer-to-peer trading is not a focus for traditional banks, but may be offered in specialized investment divisions.
Can cryptocurrencies be bought/sold?
Cryptocurrency buying/selling is not currently offered.
Is there acquiring for business?
Merchant acquiring and payment processing for businesses is supported.
Are mass payouts supported?
Mass payout and bulk payment options are available for corporate clients.
Is there a loyalty program in the service?
Loyalty programs may be integrated for retail clients; details vary by product.
How are bonus points earned?
Bonus points are typically earned through transaction volume and use of promoted services.
Is there cashback for operations?
Cashback is provided for certain transactional accounts and promotional campaigns.
Are there referral programs?
Referral incentives are available for clients who bring new users to the platform.
What privileges do VIP clients have?
VIPs enjoy preferential rates, priority support, increased transaction limits, and exclusive investment opportunities.
Are there seasonal promotions and offers?
Seasonal campaign offers, fee discounts, or special rates are announced periodically.
Can premium status be obtained?
Premium or VIP status can be obtained by meeting usage, deposit, or volume benchmarks.
Are there partner discounts?
Discounts are available at partner merchants, particularly for corporate clients.
Are there corporate loyalty programs?
Corporate clients may enroll in business-oriented loyalty and rewards programs.
Does the service allow operations with online casinos?
Most regulated banks restrict direct payments to online casinos due to legal guidelines.
Are there restrictions on gambling transactions?
Gambling transactions are subject to regulatory review and are often limited or blocked.
Can accounts be blocked for casino play?
Accounts may be suspended or restricted if unauthorized gambling transactions are detected.
How does the service view gambling?
The official stance is to adhere strictly to local laws and restrict gambling transactions when required.
Are there special conditions for gambling?
Special terms may apply to gambling-related transactions in compliance with regulatory demands.
Are casino transactions tracked?
Casino payments are monitored for compliance and suspicious activity as per AML guidelines.
Can operations with gambling sites be hidden?
All transactions are recorded and visible to users and regulatory bodies; hiding gambling transactions is not permitted.
Are there notifications about gambling expenses?
Transaction alerts include notifications for gambling payments if allowed.
Are there special fees for gambling operations?
Some payment methods may incur additional compliance or processing fees for gambling transactions.
Can limits be set on gambling?
Spending controls and account limits can be set to restrict gambling expenses.
Is there a self-exclusion function?
Self-exclusion and gambling block features can be activated upon user request.
Can access to gambling sites be restricted?
Access to gambling transactions can be restricted through account settings or by request.
Is gambling expense control supported?
Expense control tools are provided for monitoring and limiting gambling expenditures.
Are there notifications about limit exceedance?
Alerts are issued when spending or limits are exceeded, including for gambling expenses.
Can operations with casinos be blocked?
Casino-related transactions can be blocked upon request or at the bank’s discretion.
Is there gambling expense statistics?
Expense analytics tools include reporting on gambling transactions where allowed.
Is a "cooling-off period" supported?
Cooling-off and exclusion periods are available for gambling activity management.
Can help be obtained for gambling addiction?
Resources and links to responsible gambling support organizations are provided on the service website.
Is there partnership with player assistance organizations?
Payment services may partner with or refer to player assistance organizations for gambling addiction.
How to set up gambling expense notifications?
Set notifications in online banking or mobile app under expense categories including gambling.
Which online casinos accept this payment method?
Most Korean banks do not partner directly with online casinos; presence depends on merchant agreement.
Are there exclusive partnerships with specific casinos?
Exclusive partnerships are rare due to regulatory restrictions in Korea.
Do conditions differ when used in different casinos?
Conditions and fees depend on jurisdiction, regulation, and bank policy toward gambling transactions.
Are there special bonuses for using this method in casinos?
Major banks typically do not offer casino specific bonuses due to compliance obligations.
Can the method be used for both deposits and withdrawals in casinos?
Deposit and withdrawal capability depends on regulatory approval and partnership status.
Are there geographic restrictions for casino usage?
Regional and national regulations restrict the use of banking services for gambling.
How do casino operators typically process transactions from this method?
Casino payments are processed through standard banking and card network protocols.
Are there typical processing times when used with casinos?
Processing time for gambling payments follows standard banking transfer timelines.
Do casinos usually charge additional fees for this method?
Casinos may impose additional processing fees depending on payment method.
Are there any known compatibility issues with major casino platforms?
Compatibility depends on network integration, licensing, and regulatory limitations.