What is the official website of the payment service?
The official website of Brown Shipley payment and banking services is https://brownshipley.com
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Where can I find the customer support contacts?
Customer support contacts can be found at the "Support" or "Contact Us" sections on the official Brown Shipley website.
What is the hotline phone number?
Brown Shipley's dedicated helpline for support is 0800 916 6911 (UK) and +44 20 7320 3662 from outside the UK.
Is there a toll-free support number?
Yes, 0800 916 6911 is a toll-free helpline number available for UK callers.
What is the email address for technical support?
The email address for support is [email protected].
Are there separate emails for different types of inquiries?
There is no publicly verified information specifying multiple specialized email addresses; typically, support inquiries are directed to the main support email.
Where can I find the online chat support?
Brown Shipley does not currently offer online chat support on their website.
Does the chat support work 24/7?
Since chat support is not available, there is no 24/7 chat service.
Is there support through messengers (Telegram, WhatsApp)?
No verified information indicates messenger support such as Telegram or WhatsApp.
What are the support working hours?
Customer support operates Monday to Friday from 9:00 AM to 5:00 PM UK time.
Does support work on weekends and holidays?
Support is not available on weekends or public holidays.
Are there regional offices for in-person visits?
Yes, Brown Shipley has regional offices in the UK and Europe where clients can visit by appointment.
Where are the physical offices located?
The London office is located at 2 Moorgate, London EC2R 6AG, and there is a Birmingham office at 45 Church Street, Birmingham B3 2RT.
Can I schedule a personal meeting?
Personal meetings are available by appointment, typically arranged through client advisors.
Are there representatives in different countries?
Brown Shipley is part of Quintet Private Bank, which operates in over 30 European cities, indicating international representation.
In which languages is support available?
Support is primarily provided in English; no verified multilingual support details are publicly available.
How quickly does support respond to requests?
Average response times are within business hours, typically same business day or up to 1-2 days for email queries.
Is there a priority system for VIP clients?
Brown Shipley offers bespoke wealth management services, implying premium priority support for high-net-worth clients.
Can I request a callback?
Callback services are generally available through client relationship managers upon request.
When was the payment service founded?
Brown Shipley was founded in 1810.
Who is the founder and owner of the service?
The company was originally founded by Brown Shipley; it is now owned by Quintet Private Bank (Europe).
In which country is the company registered?
Brown Shipley is registered in the United Kingdom.
What is the development history of the payment service?
Brown Shipley has evolved over more than 200 years from a traditional private bank to a modern wealth management and private banking service, joining Quintet Private Bank to expand its European presence.
Have there been major updates or rebranding?
The significant event was incorporation into Quintet Private Bank, enhancing scale and services.
Who sits on the company's board of directors?
Specific current board members’ names are not publicly detailed; key executives include client advisors and senior managers within Quintet Private Bank frameworks.
Are there investors or partners in the service?
Brown Shipley is part of Quintet Private Bank, which has multiple stakeholders and strategic partnerships across Europe.
Does the company participate in stock trading?
Brown Shipley is a private bank and not publicly traded.
What is the company's market capitalization?
As a private company and part of Quintet, Brown Shipley does not have a public market capitalization figure.
Are there subsidiary companies or branches?
Brown Shipley operates under Quintet Private Bank with multiple branches in the UK and Europe.
What licenses does the payment service have?
Brown Shipley is a UK authorised bank regulated under the Financial Conduct Authority (FCA) and Prudential Regulation Authority (PRA).
In which jurisdictions does the service operate officially?
Official operations are in the UK and Europe through Quintet’s network.
Are there licenses for cryptocurrency operations?
No verified information indicates Brown Shipley holds cryptocurrency specific licenses.
Does the service comply with AML/KYC requirements?
Brown Shipley complies fully with AML (Anti-Money Laundering) and KYC (Know Your Customer) regulations as per UK and EU financial compliance standards.
Are there security certificates (PCI DSS, etc.)?
No publicly detailed PCI DSS certificates are mentioned; however, as a regulated bank, robust security standards are maintained.
Has the service undergone security audits?
Security audits compliant with regulatory requirements are conducted regularly, typical for regulated financial institutions.
Is there insurance for client funds?
Client funds are protected under UK banking regulations, and deposits may be covered by the Financial Services Compensation Scheme (FSCS).
Which international standards does it comply with?
Compliance includes FCA regulations, GDPR for data protection, and standard banking security protocols.
Have there been any regulatory fines or violations?
No publicly known significant regulatory fines or violations.
Where can I find real reviews about the service?
Real user reviews can be found on financial advisory review platforms and wealth management forums.
What are the main user complaints?
Some complaints relate to lack of debit cards, internet banking, and payment service limitations.
What do users most often praise the service for?
Personalized wealth management, expert advisory, trustworthiness, and long-term client relationships.
Are there issues with fund withdrawals?
No widespread withdrawal issues reported; standard banking withdrawal procedures apply.
Is the interface convenient according to users?
The My Brown Shipley app is appreciated for secure portfolio access though some note limited transactional features.
Are clients satisfied with transaction speed?
Transaction processing is seen as reliable, though some services like debit cards are not offered.
Do users recommend this service?
Generally recommended by high-net-worth clients for private banking.
How do experts assess the service's reliability?
Experts consider Brown Shipley a stable, reputable private bank with a conservative and client-focused approach.
Are there industry awards and recognitions?
No specific industry awards publicly listed, but the bank is respected in wealth management circles.
Does the service participate in payment system rankings?
Not typically featured in general payment system rankings due to its private bank focus.
Are there recommendations from financial regulators?
The FCA and PRA regulate and endorse Brown Shipley as a compliant private bank.
What reputation does the service have among partners?
Highly regarded by professional partners (lawyers, accountants) for integrated wealth services.
How do they evaluate solution innovation?
Innovation is balanced with tradition; there are developments like API access for PSD2 compliance and open banking.
Are there quality service certificates?
Standard banking quality certifications apply under FCA regulation.
Does the company participate in industry conferences?
Brown Shipley and Quintet Private Bank participate in financial and wealth management conferences.
How does the service position itself in the market?
Positioned as a bespoke private bank focused on high-net-worth clients seeking personalized wealth management in the UK and Europe.
Which fiat currencies does the service support?
Supports major fiat currencies for wealth management and investment purposes (GBP, EUR, USD).
Are cryptocurrencies supported? Which ones specifically?
No verified support for cryptocurrency transactions or holdings.
Is there a proprietary cryptocurrency or token?
No proprietary cryptocurrency or token exists for Brown Shipley.
Can currencies be converted within the service?
Currency conversion services are generally available as part of wealth management but details on in-house currency exchange are not explicit.
What exchange rates are used for conversion?
Exchange rate sources are typical interbank rates; specific rate policies not publicly detailed.
How often are exchange rates updated?
Not publicly specified; expected to update in real-time or daily for transaction purposes.
Are stablecoins supported?
No support for stablecoins.
Can exotic currencies be handled?
Exotic currency handling is limited/non-standard.
Are there currency restrictions in different countries?
Geographic regulatory compliance sets currency restrictions according to local law.
What types of transfers does the service support?
Supports bank transfers, wealth transfers, and investment-related payments.
Can transfers be made between service users?
Peer-to-peer transfers within the service are limited or not the primary offering.
Are transfers to bank cards supported?
Bank card transfers are limited; debit cards are not offered.
Can money be transferred to bank accounts?
Yes, transfers to external bank accounts are supported.
Is bill payment available?
Bill payment features are limited or not standard.
Are recurring payments supported?
Recurring payment options are limited or unavailable.
Can automatic transfers be set up?
Not typically supported in basic form for retail clients.
Is payment scheduling available?
Not typically offered as a dedicated feature.
Are group payments supported?
Group payment and splitting functions are not standard.
Can payment links be created?
Payment link features are not part of the service.
What are the minimum transaction amounts in the service?
Minimums vary by product; for example, £1,000 minimum on savings accounts.
What are the maximum amounts that can be transferred?
Maximum amounts vary per account type and regulatory limits; specific caps are not publicly detailed.
Are there daily limits on operations?
Daily transaction limits exist per regulatory standards.
What monthly and annual limits are in effect?
Limits correspond with account type and verification level.
Can limits be increased? How?
Limits may be increased subject to client verification and bank approval.
Do limits differ for verified users?
Verified clients generally have higher limits.
Are there restrictions for new accounts?
New accounts may have initial restrictions until verification is completed.
Do special limits apply in different countries?
Geographic limits apply according to local regulations.
Can operations be temporarily blocked?
Yes, operations may be blocked for security or compliance reasons.
Are there limits on the number of daily operations?
Limits on the number of transactions are imposed per account policies.
What are the minimum amounts for account funding?
Minimum deposit amounts vary, e.g., £1,000 minimum for certain savings accounts.
What methods of funding are supported?
Funding via bank transfer; no debit card or direct deposit options.
Are there fees for funding?
Deposit fees typically not charged; standard banking fees may apply.
What are the minimum funding amounts?
Minimum varies by product; £1,000 is a common threshold.
How quickly are funds credited when funding?
Funds usually credited within 1-2 business days.
How can money be withdrawn from the system?
Withdrawals by bank transfer.
Are there fees for fund withdrawal?
Withdrawal fees depend on account terms; no general fees publicly specified.
How long does withdrawal take?
Withdrawals can take up to 2 business days.
What withdrawal limits are set?
Withdrawal limits align with account and regulatory requirements.
How quickly are funds credited when funding with a card?
Card funding not supported.
How long does a bank transfer take?
Bank transfers typically take 1-2 business days.
How quickly do cryptocurrency transfers arrive?
Crypto transfers not supported.
Are transfers between users instant?
Internal transfers between users not a primary service; speed not applicable.
Are there delays when funding on weekends?
Funding on weekends is delayed until next business day.
Do holidays affect funding speed?
Public holidays delay processing times.
Can crediting be accelerated for a fee?
Express processing options are not publicly detailed.
What determines the speed of funding processing?
Bank operational hours, method of transfer, and regulatory checks.
Are there notifications about funding status?
Email or app notifications may be provided.
What to do if funding takes too long?
Contact customer support immediately for investigation.
How quickly are withdrawal requests processed?
Usually within 1-2 business days.
How long does card withdrawal take?
Card withdrawals not applicable.
How quickly do bank transfers arrive?
Typically 1-2 business days.
Are cryptocurrency withdrawals instant?
Not applicable.
Are there withdrawal delays on weekends?
Withdrawals requested on weekends processed next business day.
Do holidays affect withdrawal speed?
Withdrawals delayed on holidays.
Can withdrawal be accelerated for an additional fee?
Not publicly disclosed.
What determines withdrawal processing time?
Banking system operational hours and compliance reviews.
Are there notifications about withdrawal status?
Clients receive status updates via email or client portal.
Can a withdrawal request be canceled?
Withdrawal cancellation depends on processing stage and bank policies.
How to register with the payment service?
Registration involves submitting identity details through the bank’s onboarding process, often via a client advisor or online portal.
What data is needed to create an account?
Identity documents, proof of address, email, phone number, and financial information.
Can registration be done without email?
Email is typically required for account setup and communication.
Is phone confirmation required during registration?
Phone verification is standard for security purposes.
Are there age restrictions for registration?
Minimum age usually 18 years.
Can a corporate account be created?
Yes, corporate accounts and wealth management services are available.
Is it required to provide real data?
Real identity verification is mandatory to comply with AML/KYC laws.
Are there country restrictions for registration?
Registration limited to certain countries, primarily UK and European residents.
How long does account activation take?
Activation typically takes up to 30 days depending on verification.
What verification levels exist?
Multiple tiers, from basic identity verification to enhanced due diligence for high-net-worth clients.
What documents are required for basic verification?
Passport or national ID, proof of address utility bill.
Are documents needed for full verification?
Additional financial and source of wealth documents may be required.
Are digital copies of documents accepted?
Yes, digital document uploads are accepted.
How long does the verification procedure take?
Usually several days to a few weeks.
Can the service be used without verification?
Basic services may require full verification; unverified use is limited.
What restrictions apply to unverified users?
Transaction and service access limits apply.
Is address confirmation required?
Yes, proof of address is required.
Is a selfie with documents required?
May be required for identity verification.
How often do documents need to be updated?
Documents are typically required to be refreshed every few years or upon regulatory requests.
What encryption technologies does the service use?
Uses industry-standard encryption such as TLS/SSL for data protection.
Is two-factor authentication supported?
Yes, 2FA is supported for login and transactions.
Are there SMS confirmations for operations?
SMS verification is used for some operations.
Is biometric authentication supported?
My Brown Shipley app supports Face ID and fingerprint login.
Is blockchain technology used?
No public evidence of blockchain technology usage.
Is there a multi-level security system?
Yes, multi-layered security including 2FA, encryption, and fraud monitoring.
How is user personal data protected?
Complies with GDPR and uses encryption and strict access controls.
Is cold storage used for cryptocurrencies?
Crypto services are not offered, so cold storage is not applicable.
Is there DDoS attack protection?
Standard DDoS protection systems are employed.
Are regular security audits conducted?
Yes, regular security audits in line with regulatory requirements.
What anti-phishing protection measures are provided?
Client education, secure login protocols, and monitoring.
Is there a suspicious activity detection system?
Yes, continuous fraud and suspicious activity monitoring is in place.
How does the service combat money laundering?
Strong AML policies, client due diligence, and transaction monitoring.
Is there blocking of suspicious accounts?
Yes, suspicious accounts are blocked or frozen pending investigation.
What to do when fraud is detected?
Report immediately to customer support; investigations and mitigation follow.
How to report suspicious activity?
Via dedicated helpline or email support for fraud concerns.
Is there compensation for damage from fraudsters?
Compensation policies are in place subject to investigation and regulatory compliance.
What user rights exist for disputed transactions?
Users can dispute transactions through formal complaint processes and regulatory bodies.
How to dispute account blocking?
Contact support and escalate through complaint procedures.
Is there insurance against cyber attacks?
Cyber insurance coverage is typical for financial institutions but not specifically disclosed.
What fees does the service charge for transfers?
Charges vary by service type; wealth management fees are structured per client agreement.
Are there fees for account funding?
No general fees for deposits; depends on funding method and product.
Are fees charged for fund withdrawal?
Withdrawal fees depend on account product; typically disclosed upfront.
Are there fees for currency conversion?
Currency conversion fees may apply as per policy but are not publicly detailed.
Are there fees for account inactivity?
Inactivity fees are generally not applied.
Are there account maintenance fees?
Maintenance fees apply for wealth management accounts, varying by client agreement.
Are fees charged for operation cancellation?
No standard cancellation fees publicly indicated.
Are there fees for expedited operations?
Expedited services may carry additional fees.
Are there hidden fees?
Fees are disclosed per regulatory and best practice standards.
How are fees calculated for large amounts?
Fees are tiered or negotiated based on transaction size and client relationship.
Are there different tariff plans in the service?
Multiple pricing plans exist depending on account type and services.
What advantages does VIP status provide?
VIP clients receive personalized service, priority support, and bespoke financial solutions.
How to get preferential conditions?
Preferential terms are offered to high-net-worth clients and long-term relationships.
Are there free operations per month?
Some free transactions may be included; detailed limits depend on account type.
Are there discounts for active users?
Discounts may be offered based on relationship and activity levels.
Are there corporate tariffs?
Yes, business clients have tailored pricing plans.
Can individual conditions be obtained?
Yes, custom pricing is available for major clients.
Do promotional codes work for fee reduction?
No public information about promotional codes.
Are there cashback programs?
Cashback rewards are not typical in private banking offerings.
Are there discounts for transaction volumes?
Volume discounts may be negotiated.
Is there an official mobile application?
Yes, the "My Brown Shipley" mobile app for clients.
On which platforms is the application available?
Available on iOS and Android platforms.
What functions are available in the mobile application?
Portfolio access, messaging, document review, and secure login features.
Does functionality differ from the web version?
Web access offers broader services; mobile app focuses on portfolio overview and communication.
Is Touch ID/Face ID supported?
Yes, biometric login is supported on the mobile app.
Can the application work offline?
Limited offline capabilities; requires internet for core functions.
Are there push notifications about operations?
Push notifications are available for security and updates.
Is dark theme supported?
No public indication of dark mode support.
How often is the mobile application updated?
Updates occur periodically to improve features and security.
Are there beta versions of the application?
No public beta programs announced.
Is the web interface of the service convenient?
Web interface is designed for professional use with client portal access.
Is responsive design supported?
Yes, the website and portal are mobile responsive.
In which languages is the interface available?
English primarily; no other languages reported.
Is there a night mode for the website?
No public indication of night mode.
Are hotkeys supported?
No information about hotkey support.
Can data be exported?
Certain portfolio and statement data can be exported or downloaded.
Is there an API for developers?
Yes, Brown Shipley has an API environment compliant with PSD2 for open banking services.
Is integration with other services supported?
Supports integration through open banking APIs for third-party providers.
How often is the web interface updated?
Regular updates align with security and feature improvements.
Are there virtual cards in the service?
No issuance of virtual cards.
Can disposable cards be created?
Disposable or temporary card options are not offered.
Is multi-currency account functionality supported?
Multi-currency support exists primarily for wealth management purposes.
Are there investment products?
Yes, comprehensive investment management services are core offerings.
Can interest be earned on balance?
Certain accounts, like savings, may earn interest.
Are there credit products?
Lending services are offered as part of wealth management.
Is P2P trading supported?
No P2P trading service available.
Can cryptocurrencies be bought/sold?
Cryptocurrency services are not offered.
Is there acquiring for business?
Merchant acquiring services are not offered.
Are mass payouts supported?
No information on mass payout capabilities.
Is there a loyalty program in the service?
No loyalty program publicly available.
How are bonus points earned?
Not applicable.
Is there cashback for operations?
Cashback is not a feature.
Are there referral programs?
No public referral program.
What privileges do VIP clients have?
Enhanced advisory access, priority service, and bespoke financial products.
Are there seasonal promotions and offers?
Generally not applicable to private banking.
Can premium status be obtained?
Premium status is based on asset value and client relationship.
Are there partner discounts?
Not publicly available.
Are there corporate loyalty programs?
Business clients receive bespoke service rather than loyalty programs.
Does the service allow operations with online casinos?
No public indication of supporting online casino transactions.
Are there restrictions on gambling transactions?
Typical banking restrictions and monitoring apply.
Can accounts be blocked for casino play?
Accounts may be blocked if risky or suspicious activity is detected.
How does the service view gambling?
Gambling transactions are monitored under AML policies.
Are there special conditions for gambling?
No specific conditions publicly disclosed.
Are casino transactions tracked?
Yes, monitored for compliance and fraud prevention.
Can operations with gambling sites be hidden?
No, transparency to regulators and banks is standard.
Are there notifications about gambling expenses?
Not specifically provided.
Are there special fees for gambling operations?
No specific extra fees detailed.
Can limits be set on gambling?
Clients may request spending controls; standard banking limits apply.
Is there a self-exclusion function?
Not publicly detailed.
Can access to gambling sites be restricted?
Not a direct banking service feature.
Is gambling expense control supported?
Not specifically supported.
Are there notifications about limit exceedance?
Standard banking alerts for limits may apply.
Can operations with casinos be blocked?
Yes, if flagged for compliance.
Is a "cooling-off period" supported?
Not publicly detailed.
Can help be obtained for gambling addiction?
No direct service for this, but clients may be referred.
Is there partnership with player assistance organizations?
No confirmed partnerships.
How to set up gambling expense notifications?
Customers should discuss with their advisor any limits or notifications.
Which online casinos accept this payment method?
Not applicable.
Do conditions differ when used in different casinos?
Not applicable.
Are there special bonuses for using this method in casinos?
Not applicable.
Can the method be used for both deposits and withdrawals in casinos?
Not supported.
Are there geographic restrictions for casino usage?
Not applicable.
How do casino operators typically process transactions from this method?
Not applicable.
Are there typical processing times when used with casinos?
Not applicable.
Do casinos usually charge additional fees for this method?
Not applicable.
Are there any known compatibility issues with major casino platforms?
Not applicable.