What is the official website of the payment service?
https://www.brubank.com
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Where can I find the customer support contacts?
Customer support contacts are available within the Brubank app under "Mi Cuenta" > "Soporte" and via email at [email protected].
What is the hotline phone number?
Specific main customer service phone number is not openly published, but consumer claims can be made through national consumer defense web or phone (e.g., 147 in Argentina).
Is there a toll-free support number?
No verified information about a toll-free support number is available for Brubank specifically.
What is the email address for technical support?
Are there separate emails for different types of inquiries?
No verified separate departmental emails are publicly available; a general support email is used.
Where can I find the online chat support?
Online chat support is accessible directly within the Brubank mobile app under "Mi Cuenta" > "Soporte."
Does the chat support work 24/7?
Verified information on 24/7 availability is not available; typical digital bank chats are commonly available during business hours.
Is there support through messengers (Telegram, WhatsApp)?
There is no verified information indicating support via Telegram or WhatsApp.
What are the support working hours?
Specific customer support working hours are not publicly listed.
Does support work on weekends and holidays?
Weekend and holiday support availability is not verified; many digital banks limit full support to business days.
Are there regional offices for in-person visits?
Brubank operates as a fully digital bank and does not have branch offices for in-person visits.
Where are the physical offices located?
The company is headquartered in Buenos Aires Province, Argentina.
Can I schedule a personal meeting?
No in-person meetings or scheduling options are available as it is a digital-only bank.
Are there representatives in different countries?
No international representative offices or contacts are publicly listed.
In which languages is support available?
Support is available at least in Spanish, the primary language of Argentina.
How quickly does support respond to requests?
Average response times are not publicly available.
Is there a priority system for VIP clients?
There is a VIP service option called BruPlus, which offers preferential rates and VIP support.
Can I request a callback?
There is no verified information about callback services.
When was the payment service founded?
Brubank was founded in 2017.
Who is the founder and owner of the service?
Founder includes Juan Bruchou (former CEO of Citibank Argentina); ownership includes Canadian billionaire David Thomson holding a 15% stake as of 2019.
In which country is the company registered?
Argentina.
What is the development history of the payment service?
Founded in 2017, licensed by the Central Bank of Argentina in 2018, launched officially after a test phase, has grown as a fully digital bank offering Visa debit and credit cards, currency exchange, and cryptocurrency investment integration.
Have there been major updates or rebranding?
No significant rebranding known; continuous app updates and addition of cryptocurrency purchasing happened recently.
Who sits on the company's board of directors?
Specific board of directors details are not publicly available.
Are there investors or partners in the service?
Investors include Canadian billionaire David Thomson (15% stake); partnerships include Visa and integration with cryptocurrency services.
Does the company participate in stock trading?
Brubank is a private company and is not publicly traded.
What is the company's market capitalization?
Not applicable as it is privately held.
Are there subsidiary companies or branches?
No subsidiaries or branch offices; fully digital operation.
What licenses does the payment service have?
License from the Central Bank of Argentina to operate as a bank.
In which jurisdictions does the service operate officially?
Officially operates in Argentina.
Are there licenses for cryptocurrency operations?
No specific crypto licenses noted; cryptocurrency features are integrated but with disclaimers about legal protections.
Does the service comply with AML/KYC requirements?
Yes, as a regulated bank, Brubank complies with Argentina’s AML and KYC regulations.
Are there security certificates (PCI DSS, etc.)?
Specific PCI DSS or other security certification details are not publicly disclosed, but adherence to banking security standards is implied.
Has the service undergone security audits?
No publicly available detailed information on security audit history.
Is there insurance for client funds?
Deposits are presumably covered by Argentine deposit insurance schemes consistent with banking regulations.
Which international standards does it comply with?
No explicit listing; likely complies with standards applicable to Argentine banking.
Have there been any regulatory fines or violations?
No public records of regulatory fines or violations were found.
Where can I find real reviews about the service?
User reviews are available on Google Play Store, Apple App Store, Reddit, and fintech review sites.
What are the main user complaints?
Common complaints include app crashes especially on iOS, account holds or blocks, limitations on international transactions, and unresponsive customer support delays.
What do users most often praise the service for?
Ease of use, fast transactions, zero maintenance costs, and transparency with expense notifications.
Are there issues with fund withdrawals?
Some users report issues with account blocks which could affect withdrawals, but no widespread confirmed withdrawal problems.
Is the interface convenient according to users?
Generally rated as intuitive, fast, and user-friendly.
Are clients satisfied with transaction speed?
Clients appreciate the fast transaction processing generally.
Do users recommend this service?
Many users recommend Brubank for digital banking in Argentina, though some caution about occasional account blocks.
How do experts assess the service's reliability?
Experts regard Brubank as a leading digital bank in Argentina with innovative offerings but note concerns regarding customer service responsiveness.
Are there industry awards and recognitions?
Certified as a B Corporation since September 2022, recognized for social and environmental impact.
Does the service participate in payment system rankings?
No explicit ranking participation publicly noted.
Are there recommendations from financial regulators?
Licensed and regulated by Central Bank of Argentina; no special public endorsements available.
What reputation does the service have among partners?
Regarded as reliable and innovative partner for Visa and cryptocurrency integration.
How do they evaluate solution innovation?
Viewed as innovative in Argentina’s digital banking sector, especially for integrating crypto and simple user experience.
Are there quality service certificates?
Certified B Corporation reflecting quality and social responsibility.
Does the company participate in industry conferences?
No explicit information found about conference participation.
How does the service position itself in the market?
Positioned as the largest fully digital bank in Argentina focusing on simplicity, transparency, and financial inclusion.
Which fiat currencies does the service support?
Argentine pesos (ARS) and United States dollars (USD) for deposits, exchange, and time deposits.
Are cryptocurrencies supported? Which ones specifically?
Yes, supports Bitcoin (BTC), Ethereum (ETH), and stablecoins USDC and DAI for purchase/investment within the app.
Is there a proprietary cryptocurrency or token?
No proprietary cryptocurrency or token is offered.
Can currencies be converted within the service?
Yes, currency exchange service between Argentine pesos and US dollars is available.
What exchange rates are used for conversion?
No specific public details on exchange rate sources; typically rates adjust to market rates with possible spreads.
How often are exchange rates updated?
Not specifically detailed; likely updated regularly per market conditions.
Are stablecoins supported?
Yes, USDC and DAI stablecoins are supported for cryptocurrency investment.
Can exotic currencies be handled?
No support for exotic currencies noted; focus is on ARS and USD.
Are there currency restrictions in different countries?
Service is limited to Argentina; no international currency restrictions stated.
What types of transfers does the service support?
Transfers to other Brubank users, other banks, virtual wallets, and bulk payments.
Can transfers be made between service users?
Yes, peer-to-peer transfers within Brubank are supported.
Are transfers to bank cards supported?
Transfers to bank cards are not explicitly detailed; transfers to bank accounts and wallets are supported.
Can money be transferred to bank accounts?
Yes, transfer to external bank accounts is supported.
Is bill payment available?
Yes, payments to over 5,000 bills and services including utilities are supported.
Are recurring payments supported?
Yes, automatic recurring payments can be set up.
Can automatic transfers be set up?
Yes, automatic payment and transfer scheduling options are available.
Is payment scheduling available?
Yes, payment scheduling tools are included in the app.
Are group payments supported?
No explicit information found about group payments.
Can payment links be created?
No verified information on payment link generation.
What are the minimum transaction amounts in the service?
Specific minimum transaction limits are not publicly disclosed.
What are the maximum amounts that can be transferred?
Maximum limits are not explicitly stated publicly.
Are there daily limits on operations?
Daily operational limits likely exist in compliance with banking regulations but details are unavailable.
What monthly and annual limits are in effect?
Monthly and annual limits follow regulatory standards, but are not detailed publicly.
Can limits be increased? How?
Typically limits can be increased by completing higher verification levels or contacting support, consistent with industry standards.
Do limits differ for verified users?
Higher verification levels usually allow higher transaction limits.
Are there restrictions for new accounts?
New accounts often have lower limits until verification is completed.
Do special limits apply in different countries?
No multi-country operation; Argentina-specific limits apply.
Can operations be temporarily blocked?
Yes, accounts may be temporarily blocked due to suspicious activity or regulatory compliance.
Are there limits on the number of daily operations?
Limits on daily transactions likely exist but no specific details are provided.
What are the minimum amounts for account funding?
Minimum funding amounts are not explicitly provided.
What methods of funding are supported?
Funding via bank transfers, card payments, and possibly cash through affiliated agents or stores.
Are there fees for funding?
No clear details on deposit fees; many digital banks waive fees for common funding methods.
What are the minimum funding amounts?
Not specified.
How quickly are funds credited when funding?
Funds are credited immediately or within standard banking hours depending on method.
How can money be withdrawn from the system?
Withdrawals are possible via ATM, Easy Payment, or Extra cash stores.
Are there fees for fund withdrawal?
Withdrawal fees are waived for many cases, especially for VIP clients.
How long does withdrawal take?
Withdrawals to cash points or ATMs are immediate; bank transfers follow standard processing times.
What withdrawal limits are set?
Specific withdrawal limits are not publicly detailed.
How quickly are funds credited when funding with a card?
Usually instant or minutes depending on processing.
How long does a bank transfer take?
Typically 1 business day, sometimes same day within domestic banking network.
How quickly do cryptocurrency transfers arrive?
Cryptocurrency investment purchases are immediate within the app; withdrawals are not supported externally.
Are transfers between users instant?
Internal transfers between Brubank users are instant.
Are there delays when funding on weekends?
Weekend funding via bank transfers may have delays, card funding likely instant.
Do holidays affect funding speed?
Yes, national holidays can delay traditional banking transactions.
Can crediting be accelerated for a fee?
No explicit express crediting service is mentioned.
What determines the speed of funding processing?
Method of funding, banking hours, and payment network determine processing speed.
Are there notifications about funding status?
Yes, the app provides notifications on transaction statuses.
What to do if funding takes too long?
Contact support through the app chat or email for resolution.
How quickly are withdrawal requests processed?
Usually processed immediately or within same banking day for cash and transfers.
How long does card withdrawal take?
ATM withdrawals are instant.
How quickly do bank transfers arrive?
Usually same or next business day.
Are cryptocurrency withdrawals instant?
Cryptocurrency cannot be withdrawn outside the app; only sale back to bank.
Are there withdrawal delays on weekends?
Possible delays for bank transfers on weekends.
Do holidays affect withdrawal speed?
Yes, withdrawals may be delayed on holidays.
Can withdrawal be accelerated for an additional fee?
No information on express withdrawal fees.
What determines withdrawal processing time?
Withdrawal method and banking network hours.
Are there notifications about withdrawal status?
Yes, transaction notifications are provided via the app.
Can a withdrawal request be canceled?
Usually withdrawal cancellation depends on processing stage; no specific policy known.
How to register with the payment service?
Registration is done through the Brubank mobile app by providing personal details and verifying identity.
What data is needed to create an account?
Name, ID information, phone number, email, and address typically required.
Can registration be done without email?
Email is typically required for registration and communication.
Is phone confirmation required during registration?
Phone number confirmation with a code is required.
Are there age restrictions for registration?
Users must be of legal age to open an account, generally 18 years or older.
Can a corporate account be created?
No verified information about business accounts; primary focus is on individual digital banking.
Is it required to provide real data?
Yes, real identity data is mandatory for compliance and KYC.
Are there country restrictions for registration?
Registration is limited to residents in Argentina.
How long does account activation take?
Activation is usually immediate after verification.
What verification levels exist?
Basic and enhanced verification levels typical to banking regulations.
What documents are required for basic verification?
Valid identity document such as national ID or passport.
Are documents needed for full verification?
Yes, additional proof of address and identification documents may be requested.
Are digital copies of documents accepted?
Yes, digital document uploads are accepted.
How long does the verification procedure take?
Verification can take from minutes to a few days depending on document review.
Can the service be used without verification?
Limited functionality is available without full verification.
What restrictions apply to unverified users?
Lower transaction limits and restricted features.
Is address confirmation required?
Yes, proof of address is required for full verification.
Is a selfie with documents required?
Possibly required for enhanced identity verification.
How often do documents need to be updated?
Documents need updating if expired or as requested for regulatory compliance.
What encryption technologies does the service use?
Uses standard encryption protocols such as TLS for data in transit.
Is two-factor authentication supported?
2FA is supported for enhanced account security.
Are there SMS confirmations for operations?
SMS confirmations are commonly used for transaction security.
Is biometric authentication supported?
Biometric authentication like fingerprint or facial recognition is supported within the app.
Is blockchain technology used?
Blockchain is used indirectly for cryptocurrency investment features.
Is there a multi-level security system?
Yes, multiple layers including encryption, 2FA, biometrics, and monitoring.
How is user personal data protected?
Personal data is protected under strict privacy policies and encrypted storage.
Is cold storage used for cryptocurrencies?
No access to external crypto wallets; crypto is held within the platform, cold storage details not public.
Is there DDoS attack protection?
Standard DDoS mitigation measures are assumed as per digital bank security best practices.
Are regular security audits conducted?
No public detailed audit schedule; assumed regular security assessments as part of regulation.
What anti-phishing protection measures are provided?
User education and secure authentication protocols help prevent phishing.
Is there a suspicious activity detection system?
Yes, fraud monitoring and suspicious activity detection systems are implemented.
How does the service combat money laundering?
Compliance with AML laws, KYC procedures, and transaction monitoring.
Is there blocking of suspicious accounts?
Yes, accounts may be blocked pending investigation.
What to do when fraud is detected?
Report immediately to support and follow bank’s fraud claim procedures.
How to report suspicious activity?
Contact support via app or email; official complaint channels also exist.
Is there compensation for damage from fraudsters?
Compensation policies follow banking regulations; specific details not public.
What user rights exist for disputed transactions?
Users have rights to dispute transactions under Argentine banking consumer laws.
How to dispute account blocking?
Users can appeal via customer support and regulatory consumer protection agencies.
Is there insurance against cyber attacks?
No specific cyber insurance details public; general banking insurance practices presumed.
What fees does the service charge for transfers?
Transfers to other banks and wallets are free of charge.
Are there fees for account funding?
Usually no fees for typical funding methods.
Are fees charged for fund withdrawal?
Withdrawals through ATMs and affiliated points are often free, especially with VIP.
Are there fees for currency conversion?
Fees apply for currency exchange but specific rates are not publicly disclosed.
Are there fees for account inactivity?
No inactivity fees are known.
Are there account maintenance fees?
The account is maintained without fees.
Are fees charged for operation cancellation?
No information on cancellation fees available.
Are there fees for expedited operations?
No verified express service fee details.
Are there hidden fees?
The service promotes transparency with no hidden fees.
How are fees calculated for large amounts?
Large transaction fees follow regulatory and internal risk guidelines but specific models are not public.
Are there different tariff plans in the service?
BruPlus VIP account offers premium benefits with no fees and better rates.
What advantages does VIP status provide?
VIP service includes no fees on deposits/withdrawals, priority support, and better rates.
How to get preferential conditions?
Upgrade to BruPlus account for enhanced service conditions.
Are there free operations per month?
Regular free transfers and operations with no monthly fee.
Are there discounts for active users?
VIP users enjoy better promos and rates.
Are there corporate tariffs?
No verified business account pricing publicly available.
Can individual conditions be obtained?
Custom conditions possibly available through VIP services.
Do promotional codes work for fee reduction?
No information on promo code usage.
Are there cashback programs?
There is a cashback-like program named BruPlus bonuses.
Are there discounts for transaction volumes?
Higher transaction volumes may benefit from VIP conditions.
On which platforms is the application available?
iOS (Apple App Store) and Android (Google Play Store).
What functions are available in the mobile application?
Visa debit and credit card management, transfers, payments, currency exchange, crypto purchase, investments, notifications, and support chat.
Does functionality differ from the web version?
Main services are app-centric; no distinct web version detailed.
Is Touch ID/Face ID supported?
Yes, biometric logins supported on mobile devices.
Can the application work offline?
Limited offline functionality; most features require internet.
Are there push notifications about operations?
Yes, transaction alerts and notifications are standard.
Is dark theme supported?
No explicit confirmation about dark mode found.
How often is the mobile application updated?
Regular updates with bug fixes and feature improvements, latest noted in mid-2025.
Are there beta versions of the application?
No public beta program details found.
Is the web interface of the service convenient?
The bank primarily functions through its app; web interface convenience not detailed.
Is responsive design supported?
Not explicitly stated.
In which languages is the interface available?
Spanish.
Is there a night mode for the website?
No information available.
Are hotkeys supported?
Not applicable to mobile app.
Can data be exported?
No clear data export features noted.
Is there an API for developers?
No public API details found.
Is integration with other services supported?
Integration with Google Pay and Apple Pay for mobile payments is supported.
How often is the web interface updated?
Not detailed.
Are there virtual cards in the service?
Yes, virtual Visa credit cards are provided.
Can disposable cards be created?
No specific mention of disposable cards.
Is multi-currency account functionality supported?
Supports managing ARS and USD balances with currency exchange.
Are there investment products?
Yes, includes time deposits and cryptocurrency investments.
Can interest be earned on balance?
Time deposits provide interest earnings.
Are there credit products?
Credit cards and loans are available within the app.
Is P2P trading supported?
Peer-to-peer transfers are supported within Brubank accounts.
Can cryptocurrencies be bought/sold?
Yes, in-app buying and selling of four cryptocurrencies including BTC and ETH.
Is there acquiring for business?
No information on merchant acquiring services.
Are mass payouts supported?
No public information on bulk payments.
Is there a loyalty program in the service?
The BruPlus program offers benefits and bonuses.
How are bonus points earned?
Bonuses through BruPlus membership and promotions.
Is there cashback for operations?
Cashback-like benefits are part of BruPlus.
Are there referral programs?
No detailed referral system information found.
What privileges do VIP clients have?
Fee waivers, priority support, better rates.
Are there seasonal promotions and offers?
Promotions are periodically available.
Can premium status be obtained?
Via BruPlus upgrade.
Are there partner discounts?
Available through BruPlus and promotional agreements.
Are there corporate loyalty programs?
No information available.
Does the service allow operations with online casinos?
Not explicitly addressed.
Are there restrictions on gambling transactions?
The bank monitors and can block suspicious gambling-related transactions.
Can accounts be blocked for casino play?
Yes, accounts may be blocked if restricted activities are detected.
How does the service view gambling?
Gambling transactions are regulated under bank policies and risk management.
Are there special conditions for gambling?
No special terms publicly disclosed.
Are casino transactions tracked?
Transactions are monitored for compliance and fraud prevention.
Can operations with gambling sites be hidden?
No privacy terms to hide gambling transactions.
Are there notifications about gambling expenses?
No explicit gambling expense alerts.
Are there special fees for gambling operations?
No specific gambling fees mentioned.
Can limits be set on gambling?
No public tools for gambling spend limits.
Is there a self-exclusion function?
No publicly available self-exclusion feature.
Can access to gambling sites be restricted?
Not detailed.
Is gambling expense control supported?
No explicit gambling control tools.
Are there notifications about limit exceedance?
Not specified.
Can operations with casinos be blocked?
Yes, per compliance rules.
Is a "cooling-off period" supported?
Not specified.
Can help be obtained for gambling addiction?
No direct support, may be outside bank scope.
Is there partnership with player assistance organizations?
None indicated.
How to set up gambling expense notifications?
Not available.
Which online casinos accept this payment method?
Not publicly available.
Do conditions differ when used in different casinos?
No information.
Are there special bonuses for using this method in casinos?
No information.
Can the method be used for both deposits and withdrawals in casinos?
Not specified.
Are there geographic restrictions for casino usage?
Service only operates in Argentina; gambling restrictions reflect local laws.
How do casino operators typically process transactions from this method?
No specific details.
Are there typical processing times when used with casinos?
Not detailed.
Do casinos usually charge additional fees for this method?
Not detailed.
Are there any known compatibility issues with major casino platforms?
No public information.