What is the official website of the payment service?
The official website related to CartaSi payment service is https://www.nexi.it/it, as CartaSi is part of the Nexi group which manages and operates the brand.
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Where can I find the customer support contacts?
Customer support contacts can be found on the Nexi official website under the "Contatti e assistenza" section.
What is the hotline phone number?
The main customer service phone numbers include 800 99 34 00 for Italy and +39 02 3498 0127 for international callers.
Is there a toll-free support number?
Yes, there is a toll-free number available: 800 99 34 00 for users within Italy.
What is the email address for technical support?
Specific technical support email addresses were not found publicly; users are typically advised to contact support via phone or web contact forms.
Are there separate emails for different types of inquiries?
There is no publicly detailed information on separate emails; differentiation tends to happen via phone services and web contact forms.
Where can I find the online chat support?
Online chat support is available on the Nexi website, accessible via a “Support” tab or label on the right side of the page.
Does the chat support work 24/7?
The chat support operates 24 hours a day, 365 days a year.
Is there support through messengers (Telegram, WhatsApp)?
Support through messengers like Telegram or WhatsApp is not publicly documented.
What are the support working hours?
Support is generally available 24/7 with some operators specifically reachable Monday to Friday from 09:00 to 18:00 depending on the service type.
Does support work on weekends and holidays?
Yes, self-service support and chat functions are available 24/7, every day including weekends and holidays.
Are there regional offices for in-person visits?
Specific physical office addresses exist for Nexi, CartaSi’s parent entity, but walk-in visits are typically by appointment or limited to corporate clients.
Where are the physical offices located?
Nexi’s main offices are in Italy; specific addresses are not detailed but Nexi operates nationally.
Can I schedule a personal meeting?
Personal meetings are generally available by appointment, especially for corporate or VIP clients via direct contact channels.
Are there representatives in different countries?
Nexi, owning CartaSi, operates primarily in Italy, with possible partnerships abroad but no widely publicized international office network for CartaSi itself.
In which languages is support available?
Customer support is provided primarily in Italian.
How quickly does support respond to requests?
Average response times vary, with phone support being immediate and chat responses near real-time; email response times typically range from hours up to one business day.
Is there a priority system for VIP clients?
Yes, VIP clients such as holders of Prestige or Gold cards have dedicated hotlines and priority support services.
Can I request a callback?
Callback services are typically available for certain premium services or by request in customer care channels.
When was the payment service founded?
CartaSi was originally founded in 1979 as Italy’s primary credit card provider.
Who is the founder and owner of the service?
CartaSi was originally an independent company; it is now owned by Nexi S.p.A., a major Italian payment service provider.
In which country is the company registered?
The company is registered in Italy.
What is the development history of the payment service?
CartaSi began as Italy’s primary credit card company, growing to incorporate Visa and Mastercard co-branded cards. It was eventually acquired and integrated into Nexi, which modernized its digital payment offerings.
Have there been major updates or rebranding?
Significant rebranding happened when CartaSi was absorbed by Nexi, which modernized the brand and integrated it into a broader fintech ecosystem.
Who sits on the company's board of directors?
Nexi’s board governs CartaSi; the board includes fintech and banking professionals, but specific CartaSi-only board details are not separately listed.
Are there investors or partners in the service?
Nexi has various strategic investors and partners in banking and payment sectors across Italy and Europe.
Does the company participate in stock trading?
Nexi S.p.A., the owner of CartaSi, is publicly traded on the Italian Stock Exchange (Borsa Italiana).
What is the company's market capitalization?
Nexi’s market capitalization fluctuates; it was valued in billions of euros as a publicly listed fintech company.
Are there subsidiary companies or branches?
CartaSi operates under Nexi, which has multiple subsidiaries in payment processing and technology.
What licenses does the payment service have?
CartaSi operates under banking and payment service licenses regulated by Italian and EU financial authorities.
In which jurisdictions does the service operate officially?
CartaSi is officially licensed and operates primarily within Italy.
Are there licenses for cryptocurrency operations?
There is no verified information on CartaSi holding cryptocurrency-specific licenses.
Does the service comply with AML/KYC requirements?
Yes, CartaSi follows AML (Anti-Money Laundering) and KYC (Know Your Customer) regulations as mandated by Italian and EU financial laws.
Are there security certificates (PCI DSS, etc.)?
CartaSi adheres to PCI DSS standards for payment card security.
Has the service undergone security audits?
Yes, as a regulated payment provider under Nexi, CartaSi undergoes regular security audits.
Is there insurance for client funds?
Client funds are protected in accordance with banking and financial regulations applicable in Italy.
Which international standards does it comply with?
CartaSi complies with EU Payment Services Directive (PSD2), PCI DSS, and GDPR for data protection.
Have there been any regulatory fines or violations?
No recent major regulatory fines have been publicly reported about CartaSi.
Where can I find real reviews about the service?
User reviews can be found on Italian finance forums, e-commerce merchant websites, and fintech review platforms.
What are the main user complaints?
Common complaints relate to occasional transaction issues, customer service wait times, and online integration complexities.
What do users most often praise the service for?
Users praise CartaSi for wide acceptance, flexible installment payment options, and security features.
Are there issues with fund withdrawals?
No systemic issues; withdrawal problems are typically related to normal banking delays or technical errors.
Is the interface convenient according to users?
The user interface for CartaSi-related services via Nexi is generally considered user-friendly.
Are clients satisfied with transaction speed?
Transaction speed is rated positively, with fast processing especially for card payments.
Do users recommend this service?
Many users recommend CartaSi within Italy for domestic transactions and flexible payments.
How do experts assess the service's reliability?
Experts regard CartaSi as a robust and secure payment solution integrated with Nexi’s technology.
Are there industry awards and recognitions?
Nexi and CartaSi have received fintech and payment innovation awards in Italy.
Does the service participate in payment system rankings?
CartaSi regularly features among top payment methods in Italy’s payment system rankings.
Are there recommendations from financial regulators?
CartaSi operates under regulatory frameworks with ongoing compliance and no public negative remarks.
What reputation does the service have among partners?
CartaSi is respected among merchants and banking partners for its integration and support.
How do they evaluate solution innovation?
Evaluated as innovative for its installment payment features and integration in Nexi’s digital payment ecosystem.
Are there quality service certificates?
The service holds PCI DSS certification and adheres to EU payment service standards.
Does the company participate in industry conferences?
Nexi participates in payment industry events where CartaSi is represented indirectly.
How does the service position itself in the market?
CartaSi positions as a leading, secure, and locally trusted credit card payment solution in Italy.
Which fiat currencies does the service support?
CartaSi primarily supports the Euro (EUR).
Are cryptocurrencies supported? Which ones specifically?
CartaSi does not support cryptocurrency transactions directly.
Is there a proprietary cryptocurrency or token?
CartaSi does not have a proprietary cryptocurrency or token.
Can currencies be converted within the service?
Currency conversion is typically handled by card networks (Visa/Mastercard), not directly by CartaSi.
What exchange rates are used for conversion?
Visa or Mastercard exchange rates apply for international transactions.
How often are exchange rates updated?
Exchange rates are updated in real-time by the card networks during transactions.
Are stablecoins supported?
Stablecoins are not supported by CartaSi.
Can exotic currencies be handled?
CartaSi operates primarily with EUR; exotic currency handling is not a core feature.
Are there currency restrictions in different countries?
Currency and usage restrictions follow card network and Italian regulatory rules.
What types of transfers does the service support?
CartaSi supports card payments, installment payments, and standard credit card transactions.
Can transfers be made between service users?
Peer-to-peer transfers within CartaSi are not standard; it operates as a card payment service.
Are transfers to bank cards supported?
Transfers to bank cards are dependent on the card issuer’s services, not CartaSi directly.
Can money be transferred to bank accounts?
CartaSi itself does not provide direct bank account transfers as a core service.
Is bill payment available?
Bill payment may be available via partner banking apps integrated with CartaSi cards.
Are recurring payments supported?
Recurring payments are supported if enabled by merchants accepting CartaSi.
Can automatic transfers be set up?
Automatic payment setups depend on merchant services, not CartaSi directly.
Is payment scheduling available?
Payment scheduling features depend on card issuer agreements and merchant facilities.
Are group payments supported?
Group payments or splitting is not a core feature of CartaSi.
Can payment links be created?
Payment links are generally offered by merchant gateways, not directly by CartaSi.
What are the minimum transaction amounts in the service?
Minimum amounts vary by merchant; no fixed minimum by CartaSi.
What are the maximum amounts that can be transferred?
Maximum transaction limits depend on the cardholder’s credit limit and issuer policies.
Are there daily limits on operations?
Daily limits follow issuer card limits and regulatory requirements.
What monthly and annual limits are in effect?
Limits are set by card issuer and customer agreements.
Can limits be increased? How?
Customers can request limit increases via their card issuer, subject to credit assessment.
Do limits differ for verified users?
Verification levels influence limits mainly in the card issuer’s risk management.
Are there restrictions for new accounts?
New cardholders may face initial limits until creditworthiness is established.
Do special limits apply in different countries?
Limits differ mainly by issuer policies, not CartaSi itself.
Can operations be temporarily blocked?
Transactions can be blocked for security reasons or by user request.
Are there limits on the number of daily operations?
Limits on operation counts may exist per issuer risk rules.
What are the minimum amounts for account funding?
Not applicable as CartaSi is a credit card payment method.
What methods of funding are supported?
Funding is via credit lines, not direct deposits.
Are there fees for funding?
Funding fees are subject to issuer credit card terms.
What are the minimum funding amounts?
Not applicable for credit card product.
How quickly are funds credited when funding?
Funding happens as credit usage; payment due dates follow card terms.
How can money be withdrawn from the system?
Cardholders may withdraw cash via ATMs where allowed.
Are there fees for fund withdrawal?
Cash advance fees typically charged by card issuer.
How long does withdrawal take?
ATM withdrawal is instant; settlement follows issuer schedule.
What withdrawal limits are set?
Limits vary per cardholder agreement.
How quickly are funds credited when funding with a card?
Payment by card is instant for purchases; repayment governed by credit terms.
How long does a bank transfer take?
Bank transfer times depend on bank; CartaSi cards do not handle transfers directly.
How quickly do cryptocurrency transfers arrive?
Not applicable for CartaSi.
Are transfers between users instant?
Not applicable; CartaSi is a card payment system.
Are there delays when funding on weekends?
Card transactions are generally processed in real-time; settlement may vary.
Do holidays affect funding speed?
Clearing and settlement may be delayed on holidays.
Can crediting be accelerated for a fee?
Expedited processing options depend on banks/card issuers.
What determines the speed of funding processing?
Card issuer processing and clearing systems.
Are there notifications about funding status?
Cardholders receive transaction alerts via issuer services.
What to do if funding takes too long?
Contact card issuer or merchant for transaction inquiry.
How quickly are withdrawal requests processed?
ATM cash withdrawals are immediate; bank processed withdrawals depend on issuer.
How long does card withdrawal take?
Card withdrawals at ATM are instant.
How quickly do bank transfers arrive?
Depends on bank.
Are cryptocurrency withdrawals instant?
Not applicable.
Are there withdrawal delays on weekends?
Potential clearing delays for bank-related processes.
Do holidays affect withdrawal speed?
Yes, financial holidays affect clearance.
Can withdrawal be accelerated for an additional fee?
Depends on issuer/bank policies.
What determines withdrawal processing time?
Banking network, issuer policies, and transaction type.
Are there notifications about withdrawal status?
Issuer may notify via SMS/app.
Can a withdrawal request be canceled?
Not generally for ATM cash withdrawals; depends on issuer.
How to register with the payment service?
Registration is done through the card issuer banks partnered with CartaSi.
What data is needed to create an account?
Identification documents, address proof, and income details are typically required.
Can registration be done without email?
Usually email is recommended but phone verification is more critical.
Is phone confirmation required during registration?
Phone confirmation is commonly required for security.
Are there age restrictions for registration?
Minimum age is typically 18 years.
Can a corporate account be created?
Corporate cards exist via issuer banks in partnership with CartaSi.
Is it required to provide real data?
Yes, real verified data is mandatory under KYC regulations.
Are there country restrictions for registration?
Generally limited to residents of Italy.
How long does account activation take?
Activation varies; typically within a few days after approval.
What verification levels exist?
Basic identity verification and enhanced verification for higher limits.
What documents are required for basic verification?
Valid ID, proof of address, and sometimes income proof.
Are documents needed for full verification?
Additional documents like tax returns may be needed.
Are digital copies of documents accepted?
Yes, digital document upload is common.
How long does the verification procedure take?
Usually 1 to 5 business days.
Can the service be used without verification?
Limited services without verification due to regulatory compliance.
What restrictions apply to unverified users?
Reduced transaction limits and service restrictions.
Is address confirmation required?
Yes, address verification is mandatory.
Is a selfie with documents required?
Some issuers may require selfie for identity proof.
How often do documents need to be updated?
Documents may need updating every few years or upon request.
What encryption technologies does the service use?
Uses TLS encryption and PCI DSS-compliant security.
Is two-factor authentication supported?
2FA is supported via banks’ online services and Nexi apps.
Are there SMS confirmations for operations?
SMS confirmations are commonly used for transactions.
Is biometric authentication supported?
Supported through bank apps and Nexi Pay app.
Is blockchain technology used?
No direct blockchain implementation reported.
Is there a multi-level security system?
Yes, including encryption, tokenization, 2FA, and fraud detection.
How is user personal data protected?
Data is protected under GDPR and Italian privacy laws with encryption and access controls.
Is cold storage used for cryptocurrencies?
Not applicable.
Is there DDoS attack protection?
DDoS protection mechanisms are implemented as part of Nexi’s infrastructure.
Are regular security audits conducted?
Yes, regular internal and external audits occur.
What anti-phishing protection measures are provided?
Use of secure authentication protocols, customer education, and monitoring.
Is there a suspicious activity detection system?
Yes, fraud detection systems monitor transactions in real-time.
How does the service combat money laundering?
AML procedures include KYC, transaction monitoring, and reporting suspicious activity.
Is there blocking of suspicious accounts?
Suspicious accounts may be blocked or frozen pending investigation.
What to do when fraud is detected?
Contact customer support immediately and follow their fraud claim process.
How to report suspicious activity?
Through customer service contact points or dedicated fraud hotlines.
Is there compensation for damage from fraudsters?
Compensation policies vary by issuer but often customer liability is limited under law.
What user rights exist for disputed transactions?
Users have the right to dispute unauthorized transactions under PSD2 rules.
How to dispute account blocking?
Contact customer service and follow the official dispute resolution process.
Is there insurance against cyber attacks?
Nexi maintains cyber insurance as part of its risk management.
What fees does the service charge for transfers?
Transfer fees depend on card issuer and merchant agreements.
Are there fees for account funding?
Funding is credit-based, so fees depend on issuer card terms.
Are fees charged for fund withdrawal?
Cash withdrawals typically incur fees per issuer terms.
Are there fees for currency conversion?
Currency conversion fees apply per card issuer policies.
Are there fees for account inactivity?
Inactivity fees are rare but possible depending on issuer.
Are there account maintenance fees?
Fees vary by card type and issuer.
Are fees charged for operation cancellation?
Usually no fees for cancellation before transaction finalization.
Are there fees for expedited operations?
Some issuers may charge for express services.
Are there hidden fees?
Transparent fee disclosure is required by regulation.
How are fees calculated for large amounts?
Fees may be percentage-based or fixed depending on issuer agreements.
Are there different tariff plans in the service?
Yes, various card products offer different fee structures.
What advantages does VIP status provide?
VIP clients receive priority service, higher limits, and exclusive rewards.
How to get preferential conditions?
Preferential status is typically granted based on spending levels or by invitation.
Are there free operations per month?
Some cards offer a limited number of free transactions.
Are there discounts for active users?
Discounts may be offered through loyalty programs.
Are there corporate tariffs?
Corporate cards have specific pricing and benefits.
Can individual conditions be obtained?
Custom pricing may be negotiated for high-value customers.
Do promotional codes work for fee reduction?
Promotional codes are retailer-specific, not widely for CartaSi fees.
Are there cashback programs?
Certain CartaSi cards provide cashback incentives.
Are there discounts for transaction volumes?
Volume discounts are possible on merchant or corporate agreements.
Is there an official mobile application?
CartaSi services are integrated into Nexi Pay, the official mobile payment app.
On which platforms is the application available?
Nexi Pay is available on iOS and Android.
What functions are available in the mobile application?
Mobile app allows card management, payments, transaction history, alerts, and digital wallet functions.
Does functionality differ from the web version?
Mobile offers wallet and convenience functions optimized for mobile use; core payment functions are comparable.
Is Touch ID/Face ID supported?
Supported via Nexi Pay app biometric security.
Can the application work offline?
Limited offline functionality; requires connectivity for payments and updates.
Are there push notifications about operations?
Yes, push notifications are provided for transactions and security alerts.
Is dark theme supported?
Dark mode is supported in the Nexi Pay app.
How often is the mobile application updated?
Updates occur regularly to improve features and security.
Are there beta versions of the application?
Public beta versions are not widely publicized.
Is the web interface of the service convenient?
The Nexi web platform, which includes CartaSi, is considered user-friendly.
Is responsive design supported?
Yes, the website supports mobile-responsive design.
In which languages is the interface available?
Primarily Italian, with potential limited English support.
Is there a night mode for the website?
Night mode is not commonly available on the web interface.
Are hotkeys supported?
Hotkeys are not a standard feature.
Can data be exported?
Some transaction data export features exist for users via web portals.
Is there an API for developers?
Nexi offers APIs for payment integration including CartaSi.
Is integration with other services supported?
Yes, CartaSi is integrated with many e-commerce platforms and payment gateways.
How often is the web interface updated?
Regular updates ensure security and functionality improvements.
Are there virtual cards in the service?
CartaSi primarily issues physical and co-branded cards; virtual cards depend on issuer.
Can disposable cards be created?
Disposable card options depend on issuer bank services.
Is multi-currency account functionality supported?
Multi-currency support is limited; transactions primarily in EUR.
Are there investment products?
Not offered directly through CartaSi.
Can interest be earned on balance?
Not applicable as a credit card service.
Are there credit products?
CartaSi offers credit card products with revolving credit.
Is P2P trading supported?
Not supported directly by CartaSi.
Can cryptocurrencies be bought/sold?
Not through CartaSi.
Is there acquiring for business?
Nexi provides merchant acquiring; CartaSi cards are accepted as payment.
Are mass payouts supported?
Mass payouts are not a CartaSi core feature.
Is there a loyalty program in the service?
Some cards offer loyalty and rewards programs.
How are bonus points earned?
Bonus points are earned through card spending on certain cards.
Is there cashback for operations?
Certain CartaSi cards offer cashback on purchases.
Are there referral programs?
Referral programs depend on individual card issuers.
What privileges do VIP clients have?
VIP clients have enhanced customer service, higher limits, and exclusive offers.
Are there seasonal promotions and offers?
Seasonal promotions are common via card issuers and Nexi.
Can premium status be obtained?
Premium cards and services are available with qualification.
Are there partner discounts?
Partner merchant discounts exist depending on card type.
Are there corporate loyalty programs?
Corporate cards may offer loyalty benefits.
Does the service allow operations with online casinos?
CartaSi cards can be used where merchant accepts Visa or Mastercard; no strict prohibition known.
Are there restrictions on gambling transactions?
Gambling transactions may be subject to issuer policy restrictions or limits.
Can accounts be blocked for casino play?
Accounts may be blocked if activities violate issuer policies or legal regulations.
How does the service view gambling?
Gambling transactions are treated under normal card and regulatory rules.
Are there special conditions for gambling?
Conditions depend on issuer agreements and local law.
Are casino transactions tracked?
Card transactions, including casino-related, are trackable.
Can operations with gambling sites be hidden?
Transaction details appear on statements by merchant category.
Are there notifications about gambling expenses?
Notifications depend on cardholder alert settings.
Are there special fees for gambling operations?
Fees depend on issuer policies; may include cash advance fees.
Can limits be set on gambling?
Cardholders can set spending limits depending on issuer tools.
Is there a self-exclusion function?
Self-exclusion is generally a responsibility of casino operators, not CartaSi.
Can access to gambling sites be restricted?
Restrictions are not controlled by CartaSi.
Is gambling expense control supported?
Card issuers may offer spending controls.
Are there notifications about limit exceedance?
Alerts for limits rely on issuer notification systems.
Can operations with casinos be blocked?
Yes, issuer policies can block transactions from specific merchant categories.
Is there gambling expense statistics?
Card statements provide transaction histories.
Is a "cooling-off period" supported?
Not directly supported via CartaSi.
Can help be obtained for gambling addiction?
Not provided by CartaSi; external support recommended.
Is there partnership with player assistance organizations?
No public partnership information.
How to set up gambling expense notifications?
Card issuer apps may provide notification setup.
Which online casinos accept this payment method?
Casinos accepting Visa or Mastercard generally accept CartaSi.
Are there exclusive partnerships with specific casinos?
No known exclusive partnerships.
Do conditions differ when used in different casinos?
Terms depend on issuer and casino agreements.
Are there special bonuses for using this method in casinos?
Bonuses depend on casino promotions, not CartaSi.
Can the method be used for both deposits and withdrawals in casinos?
Deposits are common; withdrawals depend on casino policies.
Are there geographic restrictions for casino usage?
Usage depends on jurisdictional regulations.
How do casino operators typically process transactions from this method?
Typically processed as standard card transactions.
Are there typical processing times when used with casinos?
Usually instant for deposits; withdrawals vary.
Do casinos usually charge additional fees for this method?
Fees vary by casino.
Are there any known compatibility issues with major casino platforms?
No major compatibility issues reported.