What is the official website of the payment service?
https://www.cashplus.com
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Where can I find the customer support contacts?
Customer support contacts are listed at the bottom of the Cashplus homepage and in the dedicated 'Contact Us' section.
What is the hotline phone number?
0330 024 0924
Is there a toll-free support number?
Cashplus does not advertise a toll-free support number; standard call charges may apply.
What is the email address for technical support?
Are there separate emails for different types of inquiries?
Cashplus provides specialized emails for different departments, such as [email protected] and [email protected].
Where can I find the online chat support?
Online chat is accessible via the Cashplus website 'Contact Us' page when logged into your account.
Does the chat support work 24/7?
Online chat operates during standard business hours; 24/7 availability is not advertised.
Is there support through messengers (Telegram, WhatsApp)?
Messenger-based support such as WhatsApp or Telegram is not currently available; support is offered by phone, email, and webchat.
What are the support working hours?
Customer service operates Monday to Friday, 8am to 8pm; Saturday, 8am to 4pm; closed on Sundays and bank holidays.
Does support work on weekends and holidays?
Support is available on Saturdays; closed on Sundays and UK bank holidays.
Are there regional offices for in-person visits?
Cashplus has a main office in London; in-person visits require prior arrangement and are limited in scope.
Where are the physical offices located?
Cashplus’s principal office is at 6th Floor, One London Wall, London, EC2Y 5EB, United Kingdom.
Can I schedule a personal meeting?
Personal meetings are not standard practice and require contacting support for special requests or business-related appointments.
Are there representatives in different countries?
Cashplus is UK-focused and does not maintain representatives in other countries.
In which languages is support available?
Support is provided in English; additional language assistance may be available for selected customers upon request.
How quickly does support respond to requests?
Phone and chat queries receive responses within minutes during working hours; emails are addressed within two business days on average.
Is there a priority system for VIP clients?
Priority handling is available for business and premium account holders with dedicated business support teams.
Can I request a callback?
Callback requests can be made via the online portal or phone for eligible queries; scheduling is subject to availability.
When was the payment service founded?
Cashplus was founded in 2005.
Who is the founder and owner of the service?
Cashplus is operated by Advanced Payment Solutions Limited, founded by Rich Wagner.
In which country is the company registered?
Cashplus is registered in the United Kingdom.
What is the development history of the payment service?
Launched in 2005, Cashplus pioneered prepaid Mastercard solutions, expanded into business accounts, and achieved UK banking license approval in 2021.
Have there been major updates or rebranding?
Cashplus rebranded from Advanced Payment Solutions to Cashplus Bank after obtaining a UK banking licence in 2021; product range and tech have expanded notably.
Who sits on the company's board of directors?
The Cashplus board is led by CEO Rich Wagner and includes executive directors with backgrounds in banking and fintech.
Are there investors or partners in the service?
Cashplus has secured investments from growth equity funds and maintains partnerships with major card schemes (Mastercard) and payment networks.
Does the company participate in stock trading?
Cashplus is privately held and is not listed on any stock exchange.
What is the company's market capitalization?
As Cashplus is privately held, its market capitalization is not publicly disclosed.
Are there subsidiary companies or branches?
Cashplus Bank is the principal operating entity; there are no widely publicized international subsidiaries.
What licenses does the payment service have?
Cashplus Bank holds a UK banking licence granted by the Prudential Regulation Authority (PRA) and is regulated by the Financial Conduct Authority (FCA).
In which jurisdictions does the service operate officially?
Cashplus operates exclusively within the United Kingdom and serves UK-registered individuals and businesses.
Are there licenses for cryptocurrency operations?
Cashplus does not hold or advertise cryptocurrency-specific licenses; its services focus on fiat payments.
Does the service comply with AML/KYC requirements?
Cashplus complies with UK anti-money laundering and know-your-customer standards, verifying identities for all account holders.
Are there security certificates (PCI DSS, etc.)?
Cashplus is PCI DSS compliant for card transactions and employs secure and compliant data protection standards.
Has the service undergone security audits?
Cashplus regularly undergoes third-party security audits as part of regulatory and compliance procedures typical of UK banks.
Is there insurance for client funds?
Client funds with Cashplus Bank are protected by the UK's Financial Services Compensation Scheme (FSCS) up to £85,000.
Which international standards does it comply with?
Cashplus complies with UK and EU financial regulations, GDPR for data protection, and PCI DSS for card transactions.
Have there been any regulatory fines or violations?
No major regulatory fines or public violations have been reported against Cashplus Bank as of August 2025.
Where can I find real reviews about the service?
Reviews are available on Trustpilot, Google Reviews, and MoneySavingExpert forums.
What are the main user complaints?
Common complaints include delays in customer service, limited physical branches, and occasional account access problems.
What do users most often praise the service for?
Users appreciate fast application processing, convenient account opening, and transparent fee structure.
Are there issues with fund withdrawals?
Most withdrawals are processed without issue; occasional delays are reported, typically due to verification or technical checks.
Is the interface convenient according to users?
Most users report the interface as user-friendly, citing easy navigation on both web and mobile apps.
Are clients satisfied with transaction speed?
The majority of users are satisfied with transaction speeds for UK payments, though some report slower international transactions.
Do users recommend this service?
Many review platforms indicate that 70–80% of users would recommend Cashplus to others.
How do experts assess the service's reliability?
Financial experts rate Cashplus as highly reliable for UK users, given regulatory oversight and banking licence status.
Are there industry awards and recognitions?
Cashplus has won FinTech awards in the UK and is recognized for SME banking and innovation.
Does the service participate in payment system rankings?
Cashplus has appeared in UK fintech and payment provider rankings, often noted for its SME solutions.
Are there recommendations from financial regulators?
UK regulators acknowledge Cashplus Bank as a fully authorized, regulated institution serving UK businesses and individuals.
What reputation does the service have among partners?
Partners regard Cashplus positively for reliability, clear settlement processes, and efficient integration capabilities.
How do they evaluate solution innovation?
Cashplus is recognized for innovative SME banking products and streamlined digital onboarding.
Are there quality service certificates?
Cashplus maintains recognized quality certifications typical of regulated UK financial institutions.
Does the company participate in industry conferences?
Cashplus senior executives regularly speak at UK fintech, banking, and payments industry events.
How does the service position itself in the market?
Cashplus positions as a flexible, efficient, fully licensed UK digital bank focused on SME and consumer accounts.
Which fiat currencies does the service support?
Cashplus supports GBP as the primary operating currency for all payment and banking services.
Are cryptocurrencies supported? Which ones specifically?
Cryptocurrencies are not supported for account operations, deposits, or withdrawals.
Is there a proprietary cryptocurrency or token?
Cashplus does not offer a native cryptocurrency or token.
Can currencies be converted within the service?
Currency conversion is not offered as a standard feature; services are GBP-centric.
What exchange rates are used for conversion?
Exchange rate information is not applicable due to lack of multi-currency or conversion features.
How often are exchange rates updated?
Exchange rates are not provided as Cashplus operates exclusively in GBP.
Are stablecoins supported?
Stablecoins are not supported by Cashplus.
Can exotic currencies be handled?
Exotic fiat currencies cannot be handled; GBP only.
Are there currency restrictions in different countries?
Service is restricted to UK residents and UK currency; other currencies and international use are not supported.
What types of transfers does the service support?
Supports Faster Payments, BACS, CHAPS transfers, and UK domestic bank transfers.
Can transfers be made between service users?
Peer-to-peer transfers between Cashplus users are supported.
Are transfers to bank cards supported?
Transfers to external debit/credit cards are not supported; only bank accounts can be credited.
Can money be transferred to bank accounts?
Money can be transferred to UK bank accounts using BACS, Faster Payments, and CHAPS.
Is bill payment available?
Bill payment for UK billers is supported via direct debit and online banking interface.
Are recurring payments supported?
Recurring payments and direct debits are supported.
Can automatic transfers be set up?
Automatic transfers and standing orders are available.
Is payment scheduling available?
Payment scheduling can be configured for one-off and recurring payments.
Are group payments supported?
Group payment splitting is not a standard feature; users may use manual transfers for groups.
Can payment links be created?
Payment link generation is not offered; invoice or request options may be available for business users.
What are the minimum transaction amounts in the service?
Minimum transaction amount is typically £1 for most services; may vary for specific products.
What are the maximum amounts that can be transferred?
Maximum transfer limits vary by account type and verification status, commonly up to £250,000 per payment for business accounts.
Are there daily limits on operations?
Daily limits depend on account type; limits for consumer accounts are often £10,000–£100,000 per day.
What monthly and annual limits are in effect?
Monthly and annual transaction limits are set by account profile and compliance; business users can process larger amounts.
Can limits be increased? How?
Limits can be increased by submitting additional documents and passing enhanced verification checks.
Do limits differ for verified users?
Verified users have higher transaction limits and are able to access more advanced features.
Are there restrictions for new accounts?
New accounts may have lower initial limits until verification is complete.
Do special limits apply in different countries?
Service operates exclusively in the UK; limits are uniform for UK-based users.
Can operations be temporarily blocked?
Operations can be temporarily blocked for security, compliance, or fraud prevention reasons.
Are there limits on the number of daily operations?
There may be restrictions on the number of daily transactions based on account activity and risk assessments.
What are the minimum amounts for account funding?
Minimum funding for a Cashplus account is typically £1 per deposit.
What methods of funding are supported?
Funding is supported via bank transfer, debit card, credit card, and cash deposits at selected locations.
Are there fees for funding?
Most funding methods are free; fees may apply for credit card or cash deposit transactions.
What are the minimum funding amounts?
Minimum funding is £1 across most deposit methods.
How quickly are funds credited when funding?
Funds are usually credited instantly or within hours, depending on method; bank transfers are subject to standard UK clearing times.
How can money be withdrawn from the system?
Withdrawals can be made to UK bank accounts or at ATMs with the Cashplus debit card.
Are there fees for fund withdrawal?
ATM withdrawals and bank transfers may carry fees; details depend on account type.
How long does withdrawal take?
Bank transfers usually complete the same day; ATM withdrawals are instant.
What withdrawal limits are set?
Withdrawal limits depend on account type, typically £250 to £1,000 per day for ATM, higher for bank transfers.
How quickly are funds credited when funding with a card?
Debit card funding is typically instant; credit card funding may be processed within one business day.
How long does a bank transfer take?
UK bank transfers using Faster Payments are typically instant; BACS takes three working days.
How quickly do cryptocurrency transfers arrive?
Cryptocurrency transfers are not supported.
Are transfers between users instant?
Transfers between Cashplus users are processed instantly or within minutes.
Do holidays affect funding speed?
Funding may be delayed on UK public holidays due to banking schedules.
Can crediting be accelerated for a fee?
Priority or express funding options are not standard; such services are uncommon in UK retail banking.
What determines the speed of funding processing?
Processing speed depends on method (bank transfer, card, cash), regulatory checks, and business hours.
Are there notifications about funding status?
Email and online notifications inform users of funding and account status updates.
What to do if funding takes too long?
Users should contact support and provide transaction details; investigations are typically resolved within two business days.
How quickly are withdrawal requests processed?
Withdrawal requests are processed within hours, subject to compliance and business hours.
How long does card withdrawal take?
ATM withdrawals with Cashplus cards occur instantly.
How quickly do bank transfers arrive?
Faster Payments are typically instant; BACS up to three working days; CHAPS same-day within business hours.
Are cryptocurrency withdrawals instant?
Cryptocurrency withdrawals are not available.
Do holidays affect withdrawal speed?
Withdrawals may be delayed on UK bank holidays.
Can withdrawal be accelerated for an additional fee?
Express withdrawal services are not standard; available options are governed by UK payment scheme rules.
What determines withdrawal processing time?
Withdrawal speed is influenced by payment method, compliance checks, and UK banking hours.
Are there notifications about withdrawal status?
Email and online banking updates provide withdrawal status notifications.
Can a withdrawal request be canceled?
Withdrawal cancellation is possible prior to execution; contact support immediately for assistance.
How to register with the payment service?
Registration is done online via the Cashplus website; users complete a digital application form.
What data is needed to create an account?
Users provide personal information such as full name, address, date of birth, contact details, and identity documentation.
Can registration be done without email?
Email address is mandatory for Cashplus account registration.
Is phone confirmation required during registration?
Phone verification may be required for security during registration and to activate account features.
Are there age restrictions for registration?
Users must be at least 18 years old to open a Cashplus account.
Can a corporate account be created?
Corporate and business accounts are available; extra business details and verification documents are required.
Is it required to provide real data?
Real personal and business information is required; identity checks are performed to ensure compliance.
Are there country restrictions for registration?
Only UK residents can register; service is not available for non-UK residents.
How long does account activation take?
Account activation is usually instant or completed within one business day, pending verification checks.
What verification levels exist?
Basic and enhanced verification levels exist; business and higher transaction accounts require enhanced due diligence.
What documents are required for basic verification?
UK passport, driver's license, or other government-issued ID and proof of address are needed.
Are documents needed for full verification?
Full verification requires identity document, proof of address, and may require additional supporting documents for business accounts.
Are digital copies of documents accepted?
Digital copies and clear photos of documents are accepted during online verification.
How long does the verification procedure take?
Verification typically takes from a few minutes up to one business day, depending on completeness and accuracy.
Can the service be used without verification?
Limited features are available before verification; full account access requires identity checks.
What restrictions apply to unverified users?
Unverified users face lower transaction limits and lack access to advanced products and withdrawals.
Is address confirmation required?
Address confirmation is required for account activation and regulatory compliance.
Is a selfie with documents required?
Photo verification with a selfie and ID may be required for certain account or transaction levels.
How often do documents need to be updated?
Updates are required if documents expire or upon request due to regulatory changes.
What encryption technologies does the service use?
Cashplus uses TLS encryption and other industry-standard cryptographic protection for data in transit and at rest.
Is two-factor authentication supported?
Two-factor authentication (2FA) is supported via SMS and/or authentication app for account access.
Are there SMS confirmations for operations?
SMS notifications and confirmation may be required for high-value or sensitive transactions.
Is biometric authentication supported?
The mobile app supports biometric login such as Touch ID and Face ID on compatible devices.
Is blockchain technology used?
Cashplus does not use blockchain technology for payments or account management.
Is there a multi-level security system?
Multi-layered security architecture includes encryption, 2FA, secure storage, and regular monitoring.
How is user personal data protected?
Personal data is protected through encryption, access controls, secure storage, and compliance with GDPR.
Is cold storage used for cryptocurrencies?
Cashplus does not support cryptocurrencies or use cold storage methods.
Is there DDoS attack protection?
DDoS mitigation systems and firewalls are implemented to protect infrastructure.
Are regular security audits conducted?
Regular internal and external security audits are mandated by UK banking regulation.
What anti-phishing protection measures are provided?
Anti-phishing alerts, user education, and web domain protections are part of Cashplus’s security suite.
Is there a suspicious activity detection system?
Automated systems monitor, detect, and flag suspicious or unusual account activity for review.
How does the service combat money laundering?
Cashplus employs AML solutions, transaction monitoring, and mandatory identity verification for account activity.
Is there blocking of suspicious accounts?
Accounts exhibiting suspicious activity may be blocked pending further investigation.
What to do when fraud is detected?
Report fraud to customer support; accounts are frozen if necessary during investigation, and authorities may be notified.
How to report suspicious activity?
Suspicious activity can be reported by calling customer service, emailing, or using the online portal.
Is there compensation for damage from fraudsters?
Compensation for fraud-related losses is assessed individually and in accordance with UK banking consumer protection rules.
What user rights exist for disputed transactions?
Users have rights to dispute transactions via formal complaint procedures and can seek Financial Ombudsman intervention.
How to dispute account blocking?
Account blocking appeals can be initiated by contacting support and providing necessary evidence for review.
Is there insurance against cyber attacks?
Cashplus infrastructure is insured against cyber attacks; customer funds are secured by FSCS up to statutory limits.
What fees does the service charge for transfers?
UK bank transfers are generally free; fees may apply to CHAPS or specific transaction types.
Are there fees for account funding?
Most funding methods are free; fees may be charged for credit card deposits or cash payments.
Are fees charged for fund withdrawal?
Withdrawal fees apply for ATM usage outside free limits and international withdrawals; bank transfers are typically free.
Are there fees for currency conversion?
Not applicable, as Cashplus operates only in GBP.
Are there fees for account inactivity?
Cashplus does not advertise account inactivity fees for active accounts.
Are there account maintenance fees?
Account maintenance fees apply to some account types, ranging from free to £5.95/month based on product.
Are fees charged for operation cancellation?
Operation cancellation fees are not standard; fees are disclosed before transaction execution.
Are there fees for expedited operations?
Express payment options (such as CHAPS) incur fees where applicable.
Are there hidden fees?
Cashplus provides clear fee schedules; hidden fees are prohibited under UK law; all charges are disclosed.
How are fees calculated for large amounts?
Large transaction fees are calculated as percentages or fixed rates depending on the type; details in the fee schedule.
Are there different tariff plans in the service?
Multiple tariff plans exist for personal, business, and card products; fees and features vary.
What advantages does VIP status provide?
VIP status offers priority support, higher limits, preferential rates on certain services for business and premium users.
How to get preferential conditions?
Preferential terms are available to business clients and frequent users subject to eligibility and negotiation.
Are there free operations per month?
Free operations such as ATM withdrawals or transfers vary by account type; details in tariffs and terms.
Are there discounts for active users?
Discounts and fee waivers can apply to active users, especially business and partner accounts.
Are there corporate tariffs?
Corporate tariffs and account packages are provided for businesses with specialist pricing.
Can individual conditions be obtained?
Custom conditions are available to large volume and business clients upon negotiation.
Do promotional codes work for fee reduction?
Promotional codes and referral rewards may reduce or waive selected fees for new and existing users.
Are there cashback programs?
Cashback is offered on selected purchases and with certain card types for eligible customers.
Are there discounts for transaction volumes?
Volume-based discounts are available to business clients based on monthly transaction levels.
Is there an official mobile application?
Yes, Cashplus has an official mobile app for iOS and Android platforms.
On which platforms is the application available?
Available on iOS App Store and Google Play for Android devices.
What functions are available in the mobile application?
Mobile app supports account management, payments, transfers, notifications, card controls, and onboarding.
Does functionality differ from the web version?
Mobile app offers similar core features as the web platform; some advanced management options may be web-only.
Is Touch ID/Face ID supported?
Touch ID and Face ID are supported for mobile app login on compatible devices.
Can the application work offline?
Offline functionality is limited; most features require an internet connection for operations.
Are there push notifications about operations?
Push notifications for transactions, account activities, and security alerts are available in the mobile app.
Is dark theme supported?
Dark mode is supported in the latest versions of the app.
How often is the mobile application updated?
Mobile app receives regular updates every few weeks to months, with new features and improvements.
Are there beta versions of the application?
Beta testing programs may be available by invitation for select features; contact support for participation.
Is the web interface of the service convenient?
The Cashplus web interface is designed for usability, with intuitive navigation and accessible account controls.
Is responsive design supported?
The web interface is mobile-responsive, adapting to different device sizes and screen types.
In which languages is the interface available?
The web and app interfaces are available in English; additional language localization is limited.
Is there a night mode for the website?
Night mode/dark mode is available in the website interface for supported browsers.
Are hotkeys supported?
Keyboard shortcuts are not widely advertised; navigation is primarily mouse and touch-based.
Can data be exported?
Transaction and statement data can be exported as PDF or CSV files for review and accounting purposes.
Is there an API for developers?
Cashplus offers API access for business partners and developers; documentation available upon request for integration.
Is integration with other services supported?
Integration with accounting software and authorized third-party services is supported for business customers.
How often is the web interface updated?
Web interface updates occur regularly, typically every few weeks to months.
Are there virtual cards in the service?
Virtual card issuance is available for selected products and business clients.
Can disposable cards be created?
Disposable card options may be available for certain business products; contact Cashplus for specific eligibility.
Is multi-currency account functionality supported?
Multi-currency accounts are not currently offered; all accounts operate in GBP.
Are there investment products?
Investment products are not a core offering; focus is on payments and transaction banking.
Can interest be earned on balance?
Interest is not typically paid on standard balances; special products or promotional offers may be available periodically.
Are there credit products?
Cashplus provides credit products such as credit cards and business credit solutions to eligible users.
Is P2P trading supported?
Peer-to-peer trading features are not supported.
Can cryptocurrencies be bought/sold?
Cryptocurrency purchase or sale is not supported within Cashplus accounts.
Is there acquiring for business?
Merchant services and payment acquiring are available to business account holders through partnerships.
Are mass payouts supported?
Mass payout capabilities are available for business clients using Cashplus’s payment services.
Is there a loyalty program in the service?
Loyalty and rewards programs are available for business cards and retail users on select products.
How are bonus points earned?
Bonus points are typically earned through card use, special promotions, and participation in partner activities.
Is there cashback for operations?
Cashback rewards are available for particular card transactions and promotional purchases.
Are there referral programs?
Referral programs exist, granting fee reductions or rewards for referring new customers.
What privileges do VIP clients have?
VIP clients benefit from priority service, higher limits, custom tariffs, and promotional offers.
Are there seasonal promotions and offers?
Regular seasonal and special promotions are featured for both personal and business customers.
Can premium status be obtained?
Premium account upgrades are available based on eligibility and account activity.
Are there partner discounts?
Discounts at partner merchants are featured for eligible cardholders and business accounts.
Are there corporate loyalty programs?
Corporate loyalty services exist for volume clients and company employees using Cashplus cards.
Does the service allow operations with online casinos?
Cashplus transactions are permitted with licensed UK online casinos subject to account and card type.
Are there restrictions on gambling transactions?
Transactions with gambling and betting merchants are monitored; excessive activity may be restricted per regulatory protocols.
Can accounts be blocked for casino play?
Accounts may be blocked for suspicious online casino activity or violation of responsible gambling policies.
How does the service view gambling?
Cashplus allows lawful gambling transactions but enforces compliance with responsible gambling standards.
Are there special conditions for gambling?
Gambling transactions are subject to enhanced monitoring and compliance; excessive or suspicious patterns are reviewed.
Are casino transactions tracked?
Casino and gambling merchant activity is tracked for AML and responsible gambling compliance.
Can operations with gambling sites be hidden?
Transaction records are maintained in compliance with UK regulations; casino payments are visible on statements.
Are there notifications about gambling expenses?
Users receive transaction notifications including gambling expenditures; spending alerts can be configured.
Are there special fees for gambling operations?
Standard transaction fees apply; no unique fees solely for gambling transactions are advertised.
Can limits be set on gambling?
Spending controls and limits can be set for gambling merchants on request or via account tools.
Is there a self-exclusion function?
Self-exclusion and account restriction features are available for users who wish to block gambling activity.
Can access to gambling sites be restricted?
User-requested restriction of gambling merchant transactions can be implemented via account controls.
Is gambling expense control supported?
Tools exist to monitor, cap, and report gambling spends within account preferences.
Are there notifications about limit exceedance?
Spending warns and notifications can be configured for gambling and general account limits.
Can operations with casinos be blocked?
Casino and gambling transactions can be blocked per user request or regulatory requirement.
Is there gambling expense statistics?
Gambling transaction analytics and spending statistics are available through account statements and reporting tools.
Is a "cooling-off period" supported?
Cooling-off periods for gambling activity can be set at the account level on request.
Can help be obtained for gambling addiction?
Help and referral contacts for gambling addiction are offered by Cashplus with links to UK support organizations.
Is there partnership with player assistance organizations?
Partnerships with UK gambling harm prevention organizations are established; users referred for support when needed.
How to set up gambling expense notifications?
Gambling spend notifications can be configured in account preferences or by contacting customer service.
Which online casinos accept this payment method?
Cashplus cards are accepted by major UK-licensed online casinos supporting Mastercard debit cards.
Are there exclusive partnerships with specific casinos?
Exclusive casino partnerships are not advertised by Cashplus as of August 2025.
Do conditions differ when used in different casinos?
Conditions vary according to individual casino policies and Cashplus’s anti-fraud monitoring rules.
Are there special bonuses for using this method in casinos?
No specific casino bonuses for Cashplus payments are published; check individual casino offers.
Can the method be used for both deposits and withdrawals in casinos?
Cashplus cards can be used for deposits; withdrawals depend on casino and banking policies.
Are there geographic restrictions for casino usage?
Cashplus cards operate with UK-licensed casinos; restrictions apply outside the UK.
How do casino operators typically process transactions from this method?
Casino operators process Cashplus card deposits like other debit card transactions via Mastercard network.
Are there typical processing times when used with casinos?
Casino deposits with Cashplus cards are processed instantly; withdrawals follow standard banking procedures for UK debit cards.
Do casinos usually charge additional fees for this method?
Casino-imposed fees depend on operator; Cashplus does not levy additional charges for casino payments.
Are there any known compatibility issues with major casino platforms?
Cashplus cards generally work with major UK online casino platforms supporting Mastercard debit payments.