What is the official website of the payment service?
CBC Online is offered by CBC Banque (Belgium), which is part of KBC Group. The official website is https://www.cbc.be
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Where can I find the customer support contacts?
Customer support contacts are listed under the "Contact us" section on https://www.cbc.be and in the "Help" section of CBC Online Banking.
What is the hotline phone number?
+32 81 82 06 11 for CBC Banque general customer care; banking-specific lines may vary by region and product.
Is there a toll-free support number?
Toll-free numbers are not prominently listed; most CBC Banque support lines are standard local Belgian numbers and may incur standard call charges.
What is the email address for technical support?
CBC Online general support queries can be sent to [email protected]; technical queries may use secure channels within online banking.
Are there separate emails for different types of inquiries?
CBC typically provides department-specific emails through their contact pages, with dedicated addresses for insurance, banking, and technical support.
Where can I find the online chat support?
CBC Online chat is available via the secure banking app and website under "Contact" or "Help" sections, accessible to logged-in users.
Does the chat support work 24/7?
Online chat is available during extended business hours but not 24/7; hours may vary by channel and user authentication level.
Is there support through messengers (Telegram, WhatsApp)?
Messenger-based support is not standard; most communication takes place via secure web, app, phone, or email channels.
What are the support working hours?
Telephone and online support generally operate Monday to Friday, 8:00–20:00, and Saturday 9:00–17:00 Belgian local time.
Does support work on weekends and holidays?
CBC offers limited Saturday support, but response times and availability may decrease during Belgian national holidays.
Are there regional offices for in-person visits?
CBC Banque maintains physical branches across Belgium for in-person banking, product inquiry, and support services.
Where are the physical offices located?
CBC branches are located throughout Wallonia and Brussels. Government and product pages provide detailed branch location lists.
Can I schedule a personal meeting?
Personal appointments can be booked via online banking, phone support, or at a CBC branch for account, advisory, and lending matters.
Are there representatives in different countries?
CBC Banque is focused on the Belgian market and does not typically offer international representatives outside Belgium.
In which languages is support available?
Support is offered in French (primary), Dutch (secondary for KBC Group), and sometimes English for non-native speakers.
How quickly does support respond to requests?
Phone and chat responses are typically within minutes during working hours; email replies and secure messaging range from a few hours to two working days.
Is there a priority system for VIP clients?
CBC Banque offers enhanced advisory and priority service for private banking/VIP clients, including faster response and dedicated advisors.
Can I request a callback?
Callback requests are available via online banking, app-based contact forms, or phone, usually scheduled same or next business day.
When was the payment service founded?
CBC Banque was established in 1921; CBC Online payment service launched as part of group digitalization during the 2000s and evolved since.
Who is the founder and owner of the service?
CBC Banque is owned by KBC Group NV; the founders were a consortium of regional Belgian banking and insurance institutions.
In which country is the company registered?
CBC Banque is registered and operates under Belgian law and is headquartered in Namur, Belgium.
What is the development history of the payment service?
CBC evolved from regional banking to digital services under KBC Group, launching online banking in the 2000s, mobile apps, and updates since.
Have there been major updates or rebranding?
CBC's online platforms have undergone redesigns and upgrades, including mobile banking launches, security improvements, and integration under the KBC Group.
Who sits on the company's board of directors?
The board includes executives from CBC Banque and KBC Group; specific names are published on their governance pages and annual reports.
Are there investors or partners in the service?
CBC Banque is wholly owned by KBC Group NV, which partners with financial, insurance, and fintech organizations across Europe.
Does the company participate in stock trading?
Parent company KBC Group NV is publicly traded on Euronext Brussels; CBC Banque itself is not separately listed.
What is the company's market capitalization?
KBC Group NV, the parent, has a market capitalization exceeding €20 billion as of 2025; CBC Banque’s valuation is internal.
Are there subsidiary companies or branches?
CBC Banque operates multiple branches in Belgium but does not have separately listed subsidiaries; KBC Group has global subsidiaries.
What licenses does the payment service have?
CBC Banque is licensed as a credit institution by the National Bank of Belgium and operates under Belgian and EU payment regulations.
In which jurisdictions does the service operate officially?
CBC operates officially within Belgium and complies with EU-wide banking and payment service regulations.
Are there licenses for cryptocurrency operations?
CBC Banque does not publicly offer cryptocurrency operations; no specific crypto licenses are indicated.
Does the service comply with AML/KYC requirements?
CBC Banque strictly adheres to AML and KYC obligations as required by Belgian and EU law for all transactions and account openings.
Are there security certificates (PCI DSS, etc.)?
CBC Online complies with international security standards such as PCI DSS for payment processing and ISO certifications for digital operations.
Has the service undergone security audits?
CBC Banque and its online service undergo regular internal, external, and regulatory IT security audits per banking sector requirements.
Is there insurance for client funds?
CBC client funds are protected by Belgian deposit guarantee schemes up to €100,000 per client in accordance with EU regulations.
Which international standards does it comply with?
CBC Banque follows SEPA, PSD2, PCI DSS, ISO/IEC 27001, and GDPR requirements for payment, security, and data protection.
Have there been any regulatory fines or violations?
CBC Banque maintains a strong compliance record with no publicized major violations or fines in recent years.
Where can I find real reviews about the service?
User reviews are posted on Google Play, Apple App Store, Trustpilot, and Belgian finance forums.
What are the main user complaints?
Users report occasional app outages, login difficulties, paperwork demands for compliance, and delays in international transfers.
What do users most often praise the service for?
CBC clients praise the convenience of the mobile app, user-friendly features, responsive customer service, and local branch access.
Are there issues with fund withdrawals?
Issues are rare and usually relate to compliance checks or external factors; processing delays are promptly investigated and resolved.
Is the interface convenient according to users?
CBC Online’s interface is widely considered simple, intuitively designed, and easy to use across channels.
Are clients satisfied with transaction speed?
Most users report satisfaction with transaction speeds for SEPA payments, in-app transfers, and direct debit processing.
Do users recommend this service?
CBC Banque is highly recommended by Belgian users, especially in Wallonia, for local expertise and comprehensive digital solutions.
How do experts assess the service's reliability?
Financial analysts rank CBC Online as a robust, secure, and compliant platform with well-established operational procedures.
Are there industry awards and recognitions?
CBC Banque and KBC Group have received awards for customer service, digital banking innovation, and sector leadership in Belgium.
Does the service participate in payment system rankings?
CBC features in ranking reports for Belgian banks and payment platforms, regularly scoring among the leaders in satisfaction and service.
Are there recommendations from financial regulators?
Belgian regulators recognize CBC Banque as a compliant and reliable service provider in the Belgian financial system.
What reputation does the service have among partners?
CBC Banque maintains a strong reputation among local merchants, business partners, and financial institutions in Belgium.
How do they evaluate solution innovation?
CBC Online is credited for digital transformation, mobile-first services, and continuous innovation within the KBC Group.
Are there quality service certificates?
CBC has quality certifications for banking, customer service, and IT security in compliance with Belgian and EU standards.
Does the company participate in industry conferences?
CBC Banque participates in Belgian and European financial conferences focusing on payment technology and customer-centric banking.
How does the service position itself in the market?
CBC positions as a regional leader for Wallonia, delivering full-service personal, business, and digital banking under KBC Group.
Which fiat currencies does the service support?
CBC Online supports EUR primarily; payment processing may accommodate other major currencies via correspondent banking.
Are cryptocurrencies supported? Which ones specifically?
CBC Online does not currently support direct cryptocurrency transactions, custody, or trading.
Is there a proprietary cryptocurrency or token?
CBC Banque does not offer a native cryptocurrency or digital token.
Can currencies be converted within the service?
Currency conversion is available for international payments; rates may reflect partner banks and market quotations.
What exchange rates are used for conversion?
CBC uses market-based exchange rates provided by correspondent banking partners and financial data sources.
How often are exchange rates updated?
Exchange rates for currency conversion are updated in real-time or at least daily, following market fluctuations.
Are stablecoins supported?
CBC Online does not directly support stablecoin operations or payments.
Can exotic currencies be handled?
CBC may process exotic currency transactions via SWIFT or correspondent banks, subject to availability and regulatory limits.
Are there currency restrictions in different countries?
Restrictions may apply depending on local regulations for sanctioned and high-risk countries.
What types of transfers does the service support?
CBC Online supports SEPA, SWIFT, internal transfers, instant payments, standing orders, and direct debits.
Can transfers be made between service users?
Peer-to-peer transfers are supported for registered CBC Banque users via online or mobile banking.
Are transfers to bank cards supported?
CBC supports transfers to IBAN-linked accounts; direct transfers to debit/credit cards may be limited to certain payment schemes.
Can money be transferred to bank accounts?
CBC supports transfers to Belgian and international bank accounts via SEPA and SWIFT systems.
Is bill payment available?
CBC Online allows bill payment for utilities, taxes, and selected merchants through direct debit and manual payment entries.
Are recurring payments supported?
Users can set up recurring payments using standing orders and direct debits in CBC Online.
Can automatic transfers be set up?
Automated and scheduled transfers are configurable through the platform for regular payments.
Is payment scheduling available?
Payment scheduling is available for future-dated payments and periodic operations via the online banking interface.
Are group payments supported?
Group payments and expense splitting are managed via integrated solutions, though not always as a core feature.
Can payment links be created?
Payment links creation is not directly offered; business users may generate payment requests through KBC Group merchant services.
What are the minimum transaction amounts in the service?
Minimum transaction amounts are typically €0.01 for standard SEPA payments; may vary with payment type.
What are the maximum amounts that can be transferred?
Maximum transaction limits depend on verification, destination, and regulation; common SEPA limits are €15,000 to €50,000 daily for individuals.
Are there daily limits on operations?
Daily transaction limits apply and are configurable based on account type, security level, and user settings.
What monthly and annual limits are in effect?
Monthly and annual limits reflect regulatory requirements, account features, and may increase for verified business accounts.
Can limits be increased? How?
Limits may be increased upon verification, request through customer support, or by upgrading to higher account tiers.
Do limits differ for verified users?
Verified users enjoy higher transaction limits, enhanced features, and lower risk profiles.
Are there restrictions for new accounts?
New accounts typically face lower limits and restricted features until full KYC and AML checks are completed.
Do special limits apply in different countries?
Limits may differ by user location, destination country, and currency due to international compliance and risk measures.
Can operations be temporarily blocked?
Temporary blocking can occur for security reasons, suspicious activity, or at user request via support channels.
Are there limits on the number of daily operations?
A cap on daily transactions prevents misuse; limits vary according to user profile and risk management rules.
What are the minimum amounts for account funding?
Minimum deposit for most funding methods is €0.01; higher minimums may apply for wire or bank transfers.
What methods of funding are supported?
Funding is supported via bank transfer (SEPA/SWIFT), mobile payment, and deposit at CBC branches.
Are there fees for funding?
Standard domestic funding is typically free; fees may apply for special methods or international transfers.
What are the minimum funding amounts?
Minimum funding thresholds depend on method but are usually set at €0.01 for digital transfers.
How quickly are funds credited when funding?
SEPA transfers are generally credited same-day or next business day; instant payments may be available.
How can money be withdrawn from the system?
Funds can be withdrawn via SEPA transfer, cash withdrawal at branches, or ATM network.
Are there fees for fund withdrawal?
Domestic withdrawals are often free; international or non-standard withdrawals may incur fees, as detailed in the fee schedule.
How long does withdrawal take?
SEPA withdrawals usually complete within one business day; cash withdrawals are instant.
What withdrawal limits are set?
Withdrawal limits vary by method, account status, and user; daily ATM limits, for example, are commonly €1,000–€2,500.
How quickly are funds credited when funding with a card?
Card funding is processed instantly or within minutes, subject to system status.
How long does a bank transfer take?
SEPA bank transfers usually take 0–1 business days; SWIFT/international payments take longer.
How quickly do cryptocurrency transfers arrive?
CBC Banque does not directly process cryptocurrency transfers for users.
Are transfers between users instant?
Internal transfers between CBC accounts are instant or credited within minutes.
Are there delays when funding on weekends?
Weekend funding may be delayed until the next business day for bank transfers; card payments often remain instant.
Do holidays affect funding speed?
Banking holidays can delay funding/transfer processing until the next working day.
Can crediting be accelerated for a fee?
CBC typically does not charge fees for instant payments domestically; expedited processing for special operations may exist for a fee.
What determines the speed of funding processing?
Processing speed is affected by method, time of day, holidays, bank network, and compliance checks.
Are there notifications about funding status?
CBC Online and app send real-time notifications confirming deposit, funding, and transaction status.
What to do if funding takes too long?
Users should contact CBC Banque support through their account help center or branch for assistance and status updates on delayed deposits.
How quickly are withdrawal requests processed?
Withdrawal requests are processed immediately for cash and usually within 1 business day for bank transfers.
How long does card withdrawal take?
ATM withdrawals are instantaneous; branch withdrawals processed immediately during opening hours.
How quickly do bank transfers arrive?
SEPA transfers take same-day or next business day; international SWIFT may require 1–3 business days.
Are cryptocurrency withdrawals instant?
CBC Banque does not offer direct crypto withdrawals.
Are there withdrawal delays on weekends?
Withdrawals set on weekends may be processed the next business day if handled by bank transfer.
Do holidays affect withdrawal speed?
Withdrawals may be delayed during holidays; processing resumes on the next bank working day.
Can withdrawal be accelerated for an additional fee?
Expedited withdrawal is not generally offered for domestic transfers; international payments may have premium options.
What determines withdrawal processing time?
Type of transfer, regulatory and compliance checks, internal review, time of day, and destination affect processing speed.
Are there notifications about withdrawal status?
Users receive notifications via app, online banking, and email confirming withdrawal initiation and completion.
Can a withdrawal request be canceled?
Withdrawals can be canceled if pending; users must contact CBC support or use online banking cancellation functions before processing completes.
How to register with the payment service?
Register by visiting CBC.be or a branch, submitting required data, and passing identity verification per Belgian/EU regulations.
What data is needed to create an account?
Applicants provide full name, address, phone, email, date of birth, ID document, and sometimes proof of address.
Can registration be done without email?
Most digital account registrations require an email; in-person at a branch may offer alternative contact options.
Is phone confirmation required during registration?
CBC requires phone verification for digital registrations to enable two-factor security.
Are there age restrictions for registration?
The minimum age to open an account is generally 18; minors require parent/guardian involvement and special account types.
Can a corporate account be created?
Businesses and organizations can open CBC corporate accounts with company documents, director ID, and mandates.
Is it required to provide real data?
Real and verifiable personal/company data is required for legal compliance and security verification.
Are there country restrictions for registration?
CBC Banque accounts are typically available to Belgian residents; restrictions apply for certain foreign nationals.
How long does account activation take?
Activation occurs same-day or within 1–2 business days following successful ID and document verification.
What verification levels exist?
Standard, advanced, and business/corporate tiers exist, with increasing requirements for documents and account features.
What documents are required for basic verification?
Basic verification needs a valid national ID, sometimes proof of address, and confirmation of contact details.
Are documents needed for full verification?
Full verification requires additional documents—income proof, tax forms, company registration, and director ID for corporate accounts.
Are digital copies of documents accepted?
CBC accepts uploaded scans or digital photos of required documents via its online and app-based processes.
How long does the verification procedure take?
Basic verification completes same or next business day; full verification may require 1–3 working days.
Can the service be used without verification?
Unverified users have restricted access limited to non-transactional functions; payments and transfers require verification.
What restrictions apply to unverified users?
Restrictions include limited account funding, transfer and payment operations, and capped transaction volumes.
Is address confirmation required?
Address confirmation is required for most accounts, typically by submitting proof of address documentation.
Is a selfie with documents required?
CBC may request a selfie with ID for remote verification depending on risk assessment and registration channel.
How often do documents need to be updated?
Document refresh is required periodically, typically every few years, or upon expiry/change in user status.
What encryption technologies does the service use?
CBC uses TLS/SSL, advanced AES encryption, and tokenization for data and transaction security.
Is two-factor authentication supported?
2FA is standard; activation via mobile app, SMS codes, or authentication devices.
Are there SMS confirmations for operations?
CBC Online uses SMS and app-based codes for transactional confirmations and new device setups.
Is biometric authentication supported?
CBC's mobile app supports biometric login and authentication (Touch ID, Face ID, fingerprint).
Is blockchain technology used?
CBC Online does not employ blockchain for regular banking; KBC Group has developed blockchain pilots for select use cases.
Is there a multi-level security system?
CBC applies layered security including device registration, authentication, encryption, risk scoring, and real-time monitoring.
How is user personal data protected?
Data is protected by technical, organizational, and legal safeguards per GDPR and EU banking rules.
Is cold storage used for cryptocurrencies?
CBC does not custody cryptocurrencies; cold storage not applicable for direct user accounts.
Is there DDoS attack protection?
CBC Banque uses robust DDoS mitigation and network protection systems per industry standards.
Are regular security audits conducted?
Security audits and penetration tests are performed regularly by internal and external cybersecurity specialists.
What anti-phishing protection measures are provided?
CBC offers anti-phishing education, transaction alerts, and secure communication channels.
Is there a suspicious activity detection system?
CBC Online runs automated detection for unusual patterns, fraud, and suspicious activity.
How does the service combat money laundering?
AML tools include transaction monitoring, customer due diligence, and reporting per Belgian law.
Is there blocking of suspicious accounts?
Suspected accounts are immediately blocked pending investigation and further verification.
What to do when fraud is detected?
Users should contact CBC support via hotline, block cards, and submit fraud claims for rapid investigation.
How to report suspicious activity?
Report via help center, phone, online forms, or directly at a branch as soon as questionable activity is identified.
Is there compensation for damage from fraudsters?
Compensation is provided in accordance with Belgian financial protection schemes and after proper investigation.
What user rights exist for disputed transactions?
Users may dispute transactions by submitting claims; the bank investigates and resolves per EU consumer laws.
How to dispute account blocking?
Blocked accounts can be disputed by contacting CBC support, submitting identity documentation, and appealing via official channels.
Is there insurance against cyber attacks?
CBC holds cyber insurance and follows international standards to protect client assets and liabilities against cyber risks.
What fees does the service charge for transfers?
SEPA transfers are usually free; fees apply for international/SWIFT, urgent, or non-standard transactions per tariff.
Are there fees for account funding?
Domestic account funding by transfer is typically fee-free; other methods may attract nominal charges.
Are fees charged for fund withdrawal?
Cash withdrawals at CBC ATMs are free; withdrawals at other ATMs, international banks, or special services incur fees.
Are there fees for currency conversion?
Currency exchange involves a margin or fixed fee over market rate, detailed in CBC’s fee tables.
Are there fees for account inactivity?
CBC does not normally charge for inactivity; dormant account rules may apply after long periods.
Are there account maintenance fees?
CBC accounts may have monthly or annual maintenance fees, varying by account type and service level.
Are fees charged for operation cancellation?
Operation cancellation fees depend on transaction type and time; most standard cancellations are free if processed early.
Are there fees for expedited operations?
Expedited or urgent payments may incur additional service fees, particularly for international operations.
Are there hidden fees?
CBC provides transparent fee schedules on its website and in agreements; users can review terms for all charges.
How are fees calculated for large amounts?
Large payment fees are proportionate to transaction value; high-value transfers may attract capped or percentage-based fees.
Are there different tariff plans in the service?
CBC offers various account types and tariff plans for individuals, businesses, and private banking, published in brochures.
What advantages does VIP status provide?
VIP clients gain access to priority support, exclusive products, dedicated advisors, and higher transaction limits.
How to get preferential conditions?
Preferential terms are offered to high-value, business, or VIP customers through status upgrades and negotiation.
Are there free operations per month?
Most standard transactions are free up to monthly limits; premium accounts may offer more free operations.
Are there discounts for active users?
Volume users may receive discounts, cashback, or waived fees depending on account status.
Are there corporate tariffs?
CBC provides corporate accounts with tailored tariffs, business payment solutions, and services for SMEs and enterprises.
Can individual conditions be obtained?
CBC negotiates custom terms for significant clients or partners, subject to eligibility and product type.
Do promotional codes work for fee reduction?
CBC occasionally runs promotional campaigns for fee reductions, published on their site or communicated by advisors.
Are there cashback programs?
Cashback offers may apply to select account types, card transactions, or promotional products.
Are there discounts for transaction volumes?
High-volume users may benefit from discounted rates or rebates, per agreement and account features.
Is there an official mobile application?
CBC Mobile app is officially available for personal and business banking users.
On which platforms is the application available?
CBC Mobile is available for iOS and Android devices from their respective app stores.
What functions are available in the mobile application?
Functions include balance, payments, transfers, chat support, card control, funding, notifications, and document submission.
Does functionality differ from the web version?
The app offers similar functions to the web, with added mobile convenience and secure notifications; some corporate functions may differ.
Is Touch ID/Face ID supported?
CBC Mobile app supports biometric authentication (Touch ID/Face ID/fingerprint).
Can the application work offline?
The app requires internet for most functions; limited offline features include viewing cached balance and transaction history.
Are there push notifications about operations?
Push notifications for transactions, account changes, and security alerts are configurable in the mobile app.
Is dark theme supported?
The mobile app supports dark mode and interface customization.
How often is the mobile application updated?
CBC Mobile receives regular updates, typically every month or as needed for security, features, and compatibility.
Are there beta versions of the application?
Beta programs may be available periodically for select new app features; participation is by invitation.
Is the web interface of the service convenient?
CBC Online’s web interface is user-friendly, modern, and optimized for both desktop and mobile browsers.
Is responsive design supported?
The web interface uses responsive design for compatibility with mobiles, tablets, and desktops.
In which languages is the interface available?
Web and app interfaces are primarily in French, with Dutch and English options for some features.
Is there a night mode for the website?
Night mode/dark theme is available on web and mobile versions.
Are hotkeys supported?
Some keyboard shortcuts are supported for web banking navigation; details may be found in user help.
Can data be exported?
Transaction and statement data can be exported in PDF, CSV, or Excel formats from online banking.
Is there an API for developers?
CBC/KBC Group provides APIs for business users and developers through its open banking platform.
Is integration with other services supported?
CBC supports integration with third-party financial management and business accounting services via API and platform partnerships.
How often is the web interface updated?
Web platform is updated regularly with new functions, security patches, and interface improvements; frequency varies.
Are there virtual cards in the service?
CBC offers virtual card solutions for online payments, accessible via mobile and online banking.
Can disposable cards be created?
Disposable cards or one-time-use cards can be generated for secure online transactions on select account types.
Is multi-currency account functionality supported?
CBC supports multi-currency accounts for select corporate clients and by special arrangement.
Are there investment products?
CBC offers investment accounts, funds, and advisory services as part of KBC Group’s product suite.
Can interest be earned on balance?
Interest is paid on savings, investment, and select checking account balances per product terms.
Are there credit products?
CBC provides consumer loans, mortgages, credit cards, and other lending services for eligible clients.
Is P2P trading supported?
CBC does not operate a dedicated peer-to-peer trading platform; standard P2P payments are available.
Can cryptocurrencies be bought/sold?
CBC does not directly facilitate cryptocurrency buying, selling, or custody services.
Is there acquiring for business?
CBC and KBC Group offer merchant acquiring and payment solutions for business clients, including POS and e-commerce processing.
Are mass payouts supported?
Mass payment and bulk payout features are available for business and corporate accounts in CBC Online.
Is there a loyalty program in the service?
CBC clients benefit from loyalty rewards linked to account activity, card use, and promotional partnerships.
How are bonus points earned?
Points are earned through product usage, active card transactions, campaign participation, and special offers.
Is there cashback for operations?
Cashback is offered on select card transactions, promotional activity, or specific product purchases.
Are there referral programs?
Referral incentives apply for client recommendations; details vary by product and campaign period.
What privileges do VIP clients have?
VIPs receive personalized advisory, priority handling, exclusive product offers, and enhanced transaction limits.
Are there seasonal promotions and offers?
CBC frequently rolls out seasonal campaigns, bonuses, and special offers for active users and new clients.
Can premium status be obtained?
Premium or VIP status is attainable through account upgrading, meeting eligibility criteria, or by invitation.
Are there partner discounts?
Partnerships offer discounts at select merchants and service providers for CBC users.
Are there corporate loyalty programs?
CBC provides business loyalty programs and benefit schemes for enterprise clients.
Does the service allow operations with online casinos?
CBC standard policy restricts most gambling transactions per Belgian law and EU banking rules.
Are there restrictions on gambling transactions?
Gambling-related payments are monitored and may be limited or blocked at bank discretion for regulatory compliance.
Can accounts be blocked for casino play?
Accounts may be blocked if gambling transactions breach policy or regulatory requirements.
How does the service view gambling?
CBC complies with Belgian law, treating gambling as a high-risk category subject to monitoring and restriction.
Are there special conditions for gambling?
Gambling transactions may be allowed subject to additional checks, verification, and lower limits.
Are casino transactions tracked?
Transactions with known gambling merchants are tracked for AML compliance and risk monitoring.
Can operations with gambling sites be hidden?
Transaction history remains accessible and transparent; CBC does not provide hidden gambling payment options.
Are there notifications about gambling expenses?
CBC may provide alerts or notifications for gambling spend, especially for accounts with self-control features activated.
Are there special fees for gambling operations?
Gambling payments may incur higher fees or special monitoring costs, per risk policy and product.
Can limits be set on gambling?
Spending and transaction limits on gambling are configurable for clients, subject to system and compliance restrictions.
Is there a self-exclusion function?
Self-exclusion options can be requested to block account usage for gambling operations.
Can access to gambling sites be restricted?
CBC can block payments or card use at registered gambling websites at client request or for compliance.
Is gambling expense control supported?
Expense tracking and control tools may be available within banking app for monitoring gambling activity.
Are there notifications about limit exceedance?
Clients can set alerts for transaction or spending limits, including specific categories like gambling.
Can operations with casinos be blocked?
CBC allows user-requested or policy-based blocking of casino-related transactions for risk management.
Is there gambling expense statistics?
Expense analytics include category breakdowns, potentially highlighting gambling spends.
Is a "cooling-off period" supported?
Cooling-off periods and temporary transaction blocks may be set up for gambling account control.
Can help be obtained for gambling addiction?
CBC refers users to external help resources and may facilitate support via partnerships.
Is there partnership with player assistance organizations?
CBC collaborates with Belgian support organizations for responsible gambling advocacy.
How to set up gambling expense notifications?
Expense alerts are set up in the banking app under notifications or expense management settings.
Which online casinos accept this payment method?
CBC Online payments are often accepted by Belgian-licensed casinos and regulated gambling platforms.
Are there exclusive partnerships with specific casinos?
Exclusive deals are uncommon due to regulatory constraints; all partnerships must comply with local law.
Do conditions differ when used in different casinos?
Transaction conditions may vary depending on the casino’s license, payment scheme, and regulatory environment.
Are there special bonuses for using this method in casinos?
CBC does not advertise explicit casino payment bonuses due to risk and compliance considerations.
Can the method be used for both deposits and withdrawals in casinos?
CBC accounts may be used for both, but only on platforms legally licensed and compliant in Belgium.
Are there geographic restrictions for casino usage?
Usage is restricted to platforms and jurisdictions where gambling payments are legal and regulated.
How do casino operators typically process transactions from this method?
Casino payments are processed via SEPA transfer, card, or other regulated means per Belgian law.
Are there typical processing times when used with casinos?
Casino transaction times match standard bank and card payment processing (minutes to 1 business day).
Do casinos usually charge additional fees for this method?
Casino payment fees depend on the operator’s payment policy and may include handling or processing charges.
Are there any known compatibility issues with major casino platforms?
CBC Online is compatible with regulated Belgian casino payment platforms; issues may arise with unlicensed or foreign sites.