What is the official website of the payment service?
https://secure.cbonline.co.uk
- Direct message
- Leave a review
- Bookmark
- Share
- Report
- prev
- next
Where can I find the customer support contacts?
Customer support contacts are found on the "Contact Us" page on the official website https://secure.cbonline.co.uk/contact-us/
What is the hotline phone number?
The main customer service hotline number is 0800 345 7365
Is there a toll-free support number?
Yes, the toll-free support number available within the UK is 0800 345 7365
What is the email address for technical support?
Specific technical support email is not publicly detailed; general inquiries and phishing reports can be sent to [email protected]
Are there separate emails for different types of inquiries?
Yes, there are specialized emails such as [email protected] for privacy and legal matters
Where can I find the online chat support?
Online chat support is available through the secure customer login area on the Clydesdale Bank website, including their Virgin Money internet banking platform
Does the chat support work 24/7?
Chat support hours are limited; the main phone support operates generally Monday to Saturday 7 am to 9 pm and Sunday 10 am to 5 pm, so chat support is not fully 24/7
Is there support through messengers (Telegram, WhatsApp)?
There is no verified information indicating support via Telegram or WhatsApp messengers
What are the support working hours?
Customer support is available Monday to Saturday from 8:00 AM to 9:00 PM and Sunday from 10:00 AM to 5:00 PM
Does support work on weekends and holidays?
Support is available on weekends during specified hours; holiday coverage specifics are not provided but typically limited
Are there regional offices for in-person visits?
Yes, Clydesdale Bank operates a network of branches across the UK for in-person visits
Where are the physical offices located?
The main headquarters is at 30 St. Vincent Place, Glasgow, Scotland G1 2HL, with other branches throughout the UK
Can I schedule a personal meeting?
Personal meetings can typically be scheduled by contacting your local branch or customer service to arrange appointments
Are there representatives in different countries?
The bank mainly operates within the UK, with no widespread international representative offices
In which languages is support available?
Customer support is primarily available in English, reflecting the UK market
How quickly does support respond to requests?
Phone support is immediate during operating hours; email responses can take 2–3 working days depending on the inquiry
Is there a priority system for VIP clients?
There is no verified public information on VIP client priority support systems
Can I request a callback?
Callback services are commonly offered for customer convenience through the bank’s contact options
When was the payment service founded?
Clydesdale Bank was founded in 1838
Who is the founder and owner of the service?
Founded under the Joint Stock Banking Act, now owned by CYBG plc, which also operates Virgin Money
In which country is the company registered?
The company is registered in the United Kingdom
What is the development history of the payment service?
Founded 1838, expanded with over 70 UK branches, integrated Virgin Money’s internet banking platform, and partnered with Worldpay for payment services
Have there been major updates or rebranding?
Yes, Clydesdale Bank underwent rebranding aligning with Virgin Money branding and transitioned online banking services accordingly
Who sits on the company's board of directors?
Specific current board member details are not publicly detailed; typically include executive directors of CYBG plc
Are there investors or partners in the service?
Partners include Worldpay (payment processing), and parent company CYBG plc provides investment backing
Does the company participate in stock trading?
CYBG plc (parent company) is a public company listed on the London Stock Exchange
What is the company's market capitalization?
Market capitalization varies; as of recent public data, CYBG plc’s market value is several billion GBP (exact current value requires market lookup)
Are there subsidiary companies or branches?
Clydesdale Bank operates branches and services under CYBG plc umbrella with affiliated entities like Virgin Money
What licenses does the payment service have?
Clydesdale Bank operates under UK banking licenses, regulated by the Financial Conduct Authority (FCA) and Prudential Regulation Authority (PRA)
In which jurisdictions does the service operate officially?
The service operates officially within the United Kingdom
Are there licenses for cryptocurrency operations?
No publicly confirmed cryptocurrency-specific licenses are held
Does the service comply with AML/KYC requirements?
Yes, Clydesdale Bank fully complies with AML (anti-money laundering) and KYC (know-your-customer) regulations as required by UK law
Are there security certificates (PCI DSS, etc.)?
Payment security complies with standards including PCI DSS certificates through their payment partners like Worldpay
Has the service undergone security audits?
The bank and its payment services undergo regular security audits as per regulatory and industry standards
Is there insurance for client funds?
Deposits are protected by the UK Financial Services Compensation Scheme (FSCS) up to specified limits
Which international standards does it comply with?
The bank complies with UK and EU data protection, payment security, and financial regulatory standards including GDPR
Have there been any regulatory fines or violations?
There are no publicly detailed recent major fines or violations recorded
Where can I find real reviews about the service?
Real user reviews can be found on Trustpilot, Smart Money People, and financial forums
What are the main user complaints?
Common complaints include slow service response, online banking issues, and customer service wait times
What do users most often praise the service for?
Users often praise the bank’s branch accessibility and the range of payment methods offered
Are there issues with fund withdrawals?
Some users report delays or difficulties with certain withdrawal processes, but not widespread
Is the interface convenient according to users?
The online banking interface is frequently noted as less user-friendly especially after integration with Virgin Money systems
Are clients satisfied with transaction speed?
Transaction speeds are generally satisfactory for traditional payments; some users note delays in certain online transactions
Do users recommend this service?
Recommendations are mixed; some long-term customers remain loyal while others advise caution based on service issues
How do experts assess the service's reliability?
Experts consider Clydesdale Bank a stable regional UK bank with sound regulatory compliance, though not leading in innovation
Are there industry awards and recognitions?
No specific industry awards currently publicized for payment services
Does the service participate in payment system rankings?
The bank is recognized as a regional player but does not typically feature in top global payment system rankings
Are there recommendations from financial regulators?
The bank operates under full regulatory compliance and is monitored closely with no public major warnings
What reputation does the service have among partners?
Partners view Clydesdale as a reliable traditional banking partner with solid payment infrastructure
How do they evaluate solution innovation?
Innovation is regarded as moderate; deeper digital transformation is ongoing through Virgin Money integration
Are there quality service certificates?
The bank holds various UK financial service quality certifications as mandated
Does the company participate in industry conferences?
Participation in UK financial and payment industry conferences occurs as part of the CYBG group
How does the service position itself in the market?
Positioned as a traditional UK retail and business bank with strong regional presence and growing digital services
Which fiat currencies does the service support?
Primarily GBP (British Pound Sterling) with some support for EUR and limited others via merchant payment services
Are cryptocurrencies supported? Which ones specifically?
No direct cryptocurrency services are provided to retail customers
Is there a proprietary cryptocurrency or token?
There is no proprietary cryptocurrency or token
Can currencies be converted within the service?
Through merchant services, multi-currency payment acceptance is possible
What exchange rates are used for conversion?
Exchange rates are typically based on standard mid-market or Worldpay partner exchange rates with some margin
How often are exchange rates updated?
Rates update regularly in line with market conditions during transaction processing
Are stablecoins supported?
Stablecoins are not supported by Clydesdale Bank services
Can exotic currencies be handled?
Limited exotic currency support via payment processing partners, but primarily focused on major currencies
Are there currency restrictions in different countries?
Currency restrictions follow UK banking regulations and international sanctions policies
What types of transfers does the service support?
Faster Payments, CHAPS, BACS, international payments via SWIFT, and merchant payment services through Worldpay
Can transfers be made between service users?
Internal transfers and payments between accounts within the bank are supported
Are transfers to bank cards supported?
Transfers to bank cards may be supported depending on the method via payment networks
Can money be transferred to bank accounts?
Yes, transfers to external UK and international bank accounts are supported with proper verification
Is bill payment available?
Bill payments may be supported through internet banking and Virgin Money platform
Are recurring payments supported?
Recurring payments and standing orders are supported
Can automatic transfers be set up?
Automatic and scheduled transfers can be set up via online banking
Is payment scheduling available?
Payment scheduling is available to customers using internet banking platforms
Are group payments supported?
Group payment features are generally not standard but can be facilitated via invoice and merchant payment services
Can payment links be created?
Yes, payment links can be created especially through merchant services (e.g., Pay by Link)
What are the minimum transaction amounts in the service?
Minimum amounts vary by payment type; generally small minimums for digital payments consistent with UK banking norms
What are the maximum amounts that can be transferred?
Maximum transfer limits vary by account type and verification level, typically subject to daily caps
Are there daily limits on operations?
Daily transaction limits apply and can be increased by request with verification
What monthly and annual limits are in effect?
Monthly and annual limits depend on customer profile, account type, and regulatory constraints
Can limits be increased? How?
Limits can be increased by contacting customer service and completing enhanced verification steps
Do limits differ for verified users?
Verified users enjoy higher limits compared to unverified or basic account holders
Are there restrictions for new accounts?
New accounts often have initial transaction limits and restrictions for security reasons
Do special limits apply in different countries?
Geographic variations in limits may apply according to local regulations and customer residency
Can operations be temporarily blocked?
Operations can be blocked for security, fraud prevention, or regulatory compliance reasons
Are there limits on the number of daily operations?
Daily transaction count limits may apply to prevent fraud and manage risk
What are the minimum amounts for account funding?
Minimum deposit amounts vary by method but are generally low to encourage ease of funding
What methods of funding are supported?
Funding methods include bank transfers, card payments, and in-branch cash deposits
Are there fees for funding?
Funding fees depend on method; most common bank transfers are free, card deposits may incur fees
What are the minimum funding amounts?
Minimum deposit thresholds vary by channel, often starting from £1 or equivalent
How quickly are funds credited when funding?
Bank transfer credits typically take same-day or next working day; card payments are instant or near-instant
How can money be withdrawn from the system?
Withdrawals are available via ATM, branch cash withdrawal, bank transfer, or card-based withdrawal
Are there fees for fund withdrawal?
ATM withdrawals in the UK GBP are usually free; fees may apply for international withdrawals
How long does withdrawal take?
Most withdrawals are instant via ATM; bank transfers may take 1–3 business days
What withdrawal limits are set?
Withdrawal limits vary by account type, verification, and regulations
How quickly are funds credited when funding with a card?
Card funding typically credits instantly or within minutes
How long does a bank transfer take?
UK bank transfers usually take a few hours via Faster Payments or one business day for BACS
How quickly do cryptocurrency transfers arrive?
Cryptocurrency transfers are not supported directly
Are transfers between users instant?
Internal transfers within Clydesdale Bank are processed instantly
Are there delays when funding on weekends?
Weekend funding may be delayed, with processing starting on next business day
Do holidays affect funding speed?
Public holidays can delay funding and withdrawal processing times
Can crediting be accelerated for a fee?
Express payment options such as CHAPS can expedite payment for a fee (e.g., £25)
What determines the speed of funding processing?
Processing speed depends on payment method, time of day, and banking intermediaries
Are there notifications about funding status?
Notifications on funding status are typically provided via SMS, email, or app alerts
What to do if funding takes too long?
Contact customer support to investigate delays with appropriate proof of transaction
How quickly are withdrawal requests processed?
Withdrawal requests are usually processed within same or next business day
How long does card withdrawal take?
Card ATM withdrawals are instant; other card withdrawal types may vary
How quickly do bank transfers arrive?
UK bank transfers via Faster Payments usually arrive within hours; international may take longer
Are cryptocurrency withdrawals instant?
Not applicable, cryptocurrency withdrawals not supported
Are there withdrawal delays on weekends?
Withdrawals requested on weekends may be delayed until next business day
Do holidays affect withdrawal speed?
Bank holidays may delay withdrawals and payment processing
Can withdrawal be accelerated for an additional fee?
Yes, CHAPS payments offer next-day delivery for a £25 fee
What determines withdrawal processing time?
Time of request, method, banking institution processing times, and verification affect withdrawal speed
Are there notifications about withdrawal status?
Customers receive notifications via SMS, email, or app about withdrawal status
Can a withdrawal request be canceled?
Cancellation depends on processing stage; early cancellation possible if payment not yet executed
How to register with the payment service?
Registration is done online via the official website with identity verification steps included
What data is needed to create an account?
Required data includes personal identification, address, phone number, email, and proof of identity documents
Can registration be done without email?
Typically, email is required for communication and verification
Is phone confirmation required during registration?
Phone number confirmation is a standard security step during registration
Are there age restrictions for registration?
Minimum age is generally 18 years old to open an account
Can a corporate account be created?
Yes, business account options are available with additional documentation required
Is it required to provide real data?
Real and verified personal data is mandatory to comply with legal and regulatory requirements
Are there country restrictions for registration?
Accounts can only be registered by residents or those with address in the UK
How long does account activation take?
Activation typically occurs within a few hours to a few business days after verification
What verification levels exist?
Verification levels include basic and enhanced, aligned to AML/KYC policies
What documents are required for basic verification?
Basic verification requires valid government-issued ID and proof of address
Are documents needed for full verification?
Full verification may require additional documents such as income proof or business licenses
Are digital copies of documents accepted?
Digital copies are accepted through secure upload portals during verification
How long does the verification procedure take?
Verification usually completes within 1–3 business days
Can the service be used without verification?
Limited use possible but many functionalities are restricted until verification
What restrictions apply to unverified users?
Unverified users face limits on transaction size, access to payment services, and withdrawal amounts
Is address confirmation required?
Yes, address verification is mandatory
Is a selfie with documents required?
Biometric verification like selfie with document may be required for enhanced verification
How often do documents need to be updated?
Documents should be updated every few years or if personal information changes
What encryption technologies does the service use?
The service uses industry-standard encryption like TLS/SSL for data protection
Is two-factor authentication supported?
Yes, 2FA is supported through app-based tokens or SMS codes for enhanced account security
Are there SMS confirmations for operations?
SMS confirmations are used for transaction authorizations and security alerts
Is biometric authentication supported?
Biometric authentication is available through the mobile app on supported devices
Is blockchain technology used?
There is no public indication blockchain technology is used in core banking operations
Is there a multi-level security system?
The bank employs multi-layered security including encryption, MFA, fraud detection, and secure login
How is user personal data protected?
Personal data is protected under GDPR with strict access controls and privacy safeguards
Is cold storage used for cryptocurrencies?
Cryptocurrency services are not offered; thus, no cold storage
Is there DDoS attack protection?
The bank’s IT infrastructure includes DDoS mitigation and cybersecurity protections
Are regular security audits conducted?
Regular internal and external security audits are conducted for compliance and vulnerability assessments
What anti-phishing protection measures are provided?
Anti-phishing education, email monitoring, and secure authentication practices are in place
Is there a suspicious activity detection system?
Fraud detection systems monitor transactions and flag suspicious activity in real-time
How does the service combat money laundering?
Through AML controls, customer due diligence, transaction monitoring, and reporting suspicious transactions
Is there blocking of suspicious accounts?
Accounts suspicious of fraud or AML risk are blocked or restricted pending investigation
What to do when fraud is detected?
Customers should report immediately; the bank initiates investigations and may reimburse verified fraud losses
How to report suspicious activity?
Suspicious activity can be reported via customer service hotlines or secure online forms
Is there compensation for damage from fraudsters?
Compensation policies exist for verified cases of fraud subject to terms and limits
What user rights exist for disputed transactions?
Users have rights to dispute and seek resolution under FCA rules and payments regulations
How to dispute account blocking?
Customers can appeal through customer service and escalate to the Financial Ombudsman if needed
Is there insurance against cyber attacks?
The bank holds cyber insurance to mitigate risks associated with cyber incidents
What fees does the service charge for transfers?
Fees vary by transfer type: CHAPS - £25, Faster Payments usually free, international fees vary
Are there fees for account funding?
Most funding methods are free, but card deposits and international transfers may incur fees
Are fees charged for fund withdrawal?
Fees for withdrawals depend on method, domestic withdrawals typically free; international may incur charges
Are there fees for currency conversion?
Currency conversion fees apply, typically a percentage margin on exchange rates
Are there fees for account inactivity?
Some accounts may charge inactivity fees if no activity over prolonged period
Are there account maintenance fees?
Monthly account fees apply on certain accounts; many personal current accounts are free
Are fees charged for operation cancellation?
Typically, no fees for cancelling pending transactions unless third-party charges apply
Are there fees for expedited operations?
Express services like CHAPS carry fees (e.g., £25); other expedited fees vary
Are there hidden fees?
Fee structures are disclosed though customers should review terms carefully to avoid surprises
How are fees calculated for large amounts?
Fees for large transactions may be flat or tiered percentage rates; specifics depend on account terms
Are there different tariff plans in the service?
Pricing plans vary by account type including personal, business, and merchant account tariffs
What advantages does VIP status provide?
VIP clients may receive priority service, dedicated relationship managers, and tailored credit facilities
How to get preferential conditions?
Preferential conditions usually require a higher balance, business status, or special application
Are there free operations per month?
Many accounts include free monthly transactions before fees apply
Are there discounts for active users?
Discounts or fee reductions may be offered for high volume or active usage accounts
Are there corporate tariffs?
Business accounts have specific pricing and feature sets tailored for corporate needs
Can individual conditions be obtained?
Negotiated terms may be available for high-value or business clients
Do promotional codes work for fee reduction?
Promotional codes are uncommon for banking fee reductions
Are there cashback programs?
Cashback programs are not generally a standard offering
Are there discounts for transaction volumes?
Volume-based fee reductions may be available for merchant services
Is there an official mobile application?
Yes, an official Clydesdale Bank mobile banking app is available
On which platforms is the application available?
The app is available on iOS (Apple App Store) and Android (Google Play Store)
What functions are available in the mobile application?
Functions include balance checking, payments, transfers, card management, and security settings
Does functionality differ from the web version?
The app may have streamlined features but core banking functions are aligned with web services
Is Touch ID/Face ID supported?
Biometric login with Touch ID and Face ID is supported on compatible devices
Can the application work offline?
Limited offline features exist; most functions require internet connectivity
Are there push notifications about operations?
Push notifications for transactions and alerts are supported and can be configured
Is dark theme supported?
Dark mode availability varies by app version; check latest app updates for support
How often is the mobile application updated?
Updates are typically released monthly or as needed for fixes and features
Are there beta versions of the application?
Beta versions or early access programs may be offered but not widely publicized
Is the web interface of the service convenient?
User feedback indicates the web interface is functional but could be more user friendly
Is responsive design supported?
The website supports responsive design for access on mobile and desktop devices
In which languages is the interface available?
The interface is available primarily in English
Is there a night mode for the website?
Night or dark mode is not broadly available on the web platform
Are hotkeys supported?
Hotkey support is typically limited to standard browser functionality
Can data be exported?
Account statements and transaction data can be exported in common formats such as PDF or CSV
Is there an API for developers?
No public API is currently offered for third-party developer access
Is integration with other services supported?
Integration with third-party services may occur via Open Banking standards
How often is the web interface updated?
Updates happen periodically to improve security and usability
Are there virtual cards in the service?
There is no prominent offering of virtual cards by Clydesdale itself; third-party providers may complement
Can disposable cards be created?
Disposable card support is not documented as a current feature
Is multi-currency account functionality supported?
Multi-currency acceptance is supported for merchant services; personal multi-currency accounts not widely available
Are there investment products?
Investment products are available through Virgin Money Wealth Management
Can interest be earned on balance?
Interest may be earned on savings and deposit accounts, not typical for current accounts
Are there credit products?
Credit products include personal loans, mortgages, and overdrafts
Is P2P trading supported?
Peer-to-peer trading services are not directly offered by the bank
Can cryptocurrencies be bought/sold?
Cryptocurrency buying and selling is not supported directly
Is there acquiring for business?
Merchant acquiring services are provided through Worldpay partnership
Are mass payouts supported?
Bulk payment solutions are part of merchant services through partners
Is there a loyalty program in the service?
No widely advertised customer loyalty program for personal banking
How are bonus points earned?
Not applicable for banking services
Is there cashback for operations?
Cashback is generally not offered
Are there referral programs?
Referral programs may exist at times for account sign-ups, but they are not consistently advertised
What privileges do VIP clients have?
VIP clients may have dedicated managers, priority support, and tailored banking services
Are there seasonal promotions and offers?
Seasonal promotions occur periodically mainly for credit products and accounts
Can premium status be obtained?
Premium account types are available with enhanced benefits
Are there partner discounts?
Partner discounts are not broadly advertised
Are there corporate loyalty programs?
Business loyalty programs may exist linked to merchant services and relationship management
Does the service allow operations with online casinos?
Specific policies are not clearly stated but banking services usually allow payments to online casinos subject to regulations
Are there restrictions on gambling transactions?
Gambling transactions are monitored for compliance and fraud risks, with possible restrictions
Can accounts be blocked for casino play?
Accounts can be blocked if suspicious or non-compliant gambling transactions are detected
How does the service view gambling?
Gambling transactions are approached with caution and monitored under regulatory frameworks
Are there special conditions for gambling?
No widely publicized special conditions for gambling transactions
Are casino transactions tracked?
Casino transactions are tracked as part of fraud and AML controls
Can operations with gambling sites be hidden?
Transparency for regulatory purposes is maintained; hiding transactions is not a supported function
Are there notifications about gambling expenses?
Specific gambling expense alerts are not publicly detailed
Are there special fees for gambling operations?
No explicit special fees for gambling transactions are documented
Can limits be set on gambling?
Spending controls can be set by customers but dedicated gambling limits are not broadly publicized
Is there a self-exclusion function?
Customers can request account restrictions or exclusions through responsible banking services
Can access to gambling sites be restricted?
Such restrictions are generally managed at device level, not by bank services
Is gambling expense control supported?
Expense controls exist but are not specialized for gambling
Are there notifications about limit exceedance?
Default alerts for transaction limits exist; gambling-specific alerts are not confirmed
Can operations with casinos be blocked?
The bank can block accounts or transactions flagged for suspicious gambling activity
Is there gambling expense statistics?
Not publicly provided as a specific feature
Is a "cooling-off period" supported?
No explicit cooling-off period for gambling transactions is documented
Can help be obtained for gambling addiction?
The bank may provide information and referrals to player support organizations
Is there partnership with player assistance organizations?
Partnerships exist through broader financial responsibility and social programs
How to set up gambling expense notifications?
Customers can set transaction alerts; specific gambling notifications are not detailed
Which online casinos accept this payment method?
No public list exists of casinos specifically accepting Clydesdale Bank payments
Are there exclusive partnerships with specific casinos?
No known exclusive partnerships
Do conditions differ when used in different casinos?
Terms typically align with standard payment processing rules
Are there special bonuses for using this method in casinos?
No public bonuses linked to casino payments are documented
Can the method be used for both deposits and withdrawals in casinos?
Typically usable for deposits; withdrawal support depends on casino policies, not banking restrictions
Are there geographic restrictions for casino usage?
Restrictions follow UK gambling and payment regulations
How do casino operators typically process transactions from this method?
Transactions are processed through standard card or bank transfer mechanisms
Are there typical processing times when used with casinos?
Processing times align with standard banking or card payment times, usually instant to a few days
Do casinos usually charge additional fees for this method?
Fees depend on casino policies, not the bank
Are there any known compatibility issues with major casino platforms?
No reported widespread compatibility issues exist between Clydesdale Bank payments and major casino platforms