What is the official website of the payment service?
https://www.falabella.com/falabella-cl/
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Where can I find the customer support contacts?
Customer support contacts can be found on the official Falabella website under the "Centro de ayuda" (Help Center) and "Contáctanos" (Contact Us) sections.
What is the hotline phone number?
The main customer service phone number is 600 390 6000 for general assistance in Chile.
Is there a toll-free support number?
Yes, Falabella offers toll-free numbers such as 600 390 6000 for customer service in Chile.
What is the email address for technical support?
Specific technical support email is not publicly disclosed; general inquiries are handled via web contact forms and social media channels.
Are there separate emails for different types of inquiries?
There are no widely listed separate emails; Falabella and CMR encourage contact via contact forms, phone and social media for specialized inquiries.
Where can I find the online chat support?
Online chat support is available on the Falabella website's customer service section and at CMR Falabella's dedicated customer service portal.
Does the chat support work 24/7?
There is a 24/7 customer assistance WhatsApp line (+56 2 2390 6000), but the live chat on the website typically operates during business hours.
Is there support through messengers (Telegram, WhatsApp)?
Yes, support is available via WhatsApp at +56 2 2390 6000 with 24/7 availability for card blocking and inquiries.
What are the support working hours?
Phone and chat support generally operate Monday to Saturday, 09:00 to 19:00, while WhatsApp support is available 24/7.
Does support work on weekends and holidays?
Phone support is available Saturdays 09:00-19:00; WhatsApp support is available 24/7 on weekends and holidays.
Are there regional offices for in-person visits?
Yes, Falabella and Banco Falabella have physical offices and branches throughout Chile for in-person service.
Where are the physical offices located?
Offices are located across Chile, including major stores and Banco Falabella branches, such as Santiago and other regional cities.
Can I schedule a personal meeting?
Personal appointments can be scheduled by contacting local offices or Banco Falabella branches directly.
Are there representatives in different countries?
CMR Falabella primarily operates in Chile and Argentina with no broad international representative network.
In which languages is support available?
Support is primarily available in Spanish.
How quickly does support respond to requests?
Response times vary but phone and chat support typically respond immediately during business hours; email responses may take longer, generally up to 24-48 hours.
Is there a priority system for VIP clients?
There is no publicly detailed VIP priority system but preferential customer treatment may be offered for premium clients.
Can I request a callback?
Callback services may be available through customer service channels upon request, depending on issue urgency.
When was the payment service founded?
Falabella’s credit services including CMR cards have evolved since the 1980s; CMR Falabella credit card service has been in place in Chile for several decades.
Who is the founder and owner of the service?
Falabella is owned by the Falabella Group, a leading Chilean multinational retail company founded by Salvatore Falabella.
In which country is the company registered?
The company is registered in Chile.
What is the development history of the payment service?
CMR Falabella started as retail credit and payment service evolving into a credit card brand integrated with both Visa and MasterCard networks, expanding digital and e-commerce payment capabilities over time.
Have there been major updates or rebranding?
CMR Falabella has undergone updates including digital wallet integration and expanded online payment solutions but no major rebranding recently.
Who sits on the company's board of directors?
The Falabella Group's board oversees Falabella and its financial subsidiaries including CMR services; detailed specific board members can be found in Falabella Group corporate governance disclosures.
Are there investors or partners in the service?
Falabella Group holds ownership with strategic partnerships with Visa and MasterCard for card issuance.
Does the company participate in stock trading?
Falabella Group is publicly traded on the Santiago Stock Exchange.
What is the company's market capitalization?
Falabella Group market capitalization fluctuates; exact current figures can be obtained from financial market sources.
Are there subsidiary companies or branches?
Falabella has multiple subsidiaries including Banco Falabella and Promotora CMR Falabella S.A.
What licenses does the payment service have?
CMR Falabella operates under Chilean financial licenses as a credit card issuer and consumer credit provider regulated by Chilean banking authorities.
In which jurisdictions does the service operate officially?
CMR Falabella operates officially in Chile and Argentina.
Are there licenses for cryptocurrency operations?
There is no verified information on CMR Falabella holding cryptocurrency licenses.
Does the service comply with AML/KYC requirements?
CMR Falabella complies with AML/KYC regulations governed by Chilean financial authorities.
Are there security certificates (PCI DSS, etc.)?
As a credit card issuer and payment service, it complies with PCI DSS and standard financial security certifications.
Has the service undergone security audits?
The service undergoes periodic security audits as required by regulatory and card network rules.
Is there insurance for client funds?
Client funds held under credit agreements are protected under regulatory consumer protection laws, but direct insurance specifics are not publicly detailed.
Which international standards does it comply with?
CMR Falabella complies with PCI DSS, local financial regulations, and Visa/MasterCard security frameworks.
Have there been any regulatory fines or violations?
No public records of significant regulatory fines have been found.
Where can I find real reviews about the service?
Real user reviews can be found on specialized financial review sites, consumer forums, and social media platforms.
What are the main user complaints?
Common complaints include billing disputes, interest rate concerns, and customer service wait times.
What do users most often praise the service for?
Users praise the convenience of installment payments, rewards program, and widespread acceptance.
Are there issues with fund withdrawals?
Withdrawals are not applicable as it is a credit card; cash advances may have fees.
Is the interface convenient according to users?
The Banco Falabella app and website generally receive positive feedback for usability and features.
Are clients satisfied with transaction speed?
Transactions are typically processed promptly both in-store and online.
Do users recommend this service?
Many users recommend CMR Falabella for retail credit and payment convenience in Chile.
How do experts assess the service's reliability?
Experts view CMR Falabella as a reliable, established credit payment service in the Chilean retail market.
Are there industry awards and recognitions?
Specific industry awards for CMR Falabella are not publicly highlighted.
Does the service participate in payment system rankings?
CMR Falabella is recognized in Latin American retail payment methods but not featured in major global rankings.
Are there recommendations from financial regulators?
The service operates in full regulatory compliance with Chilean authorities and is endorsed for consumer credit services.
What reputation does the service have among partners?
It enjoys a strong reputation among retail partners for credit facilitation and customer loyalty programs.
How do they evaluate solution innovation?
Innovations include integration with digital wallets and online payment platforms, enhancing consumer experience.
Are there quality service certificates?
Quality assurance follows financial regulatory frameworks and card brand standards.
Does the company participate in industry conferences?
Falabella representatives participate in retail and fintech conferences in Latin America.
How does the service position itself in the market?
CMR Falabella positions itself as a leading retail credit payment method with flexible financing and rewards.
Which fiat currencies does the service support?
The service supports the Chilean Peso (CLP).
Are cryptocurrencies supported? Which ones specifically?
No cryptocurrencies are supported for payments.
Is there a proprietary cryptocurrency or token?
There is no proprietary cryptocurrency or token.
Can currencies be converted within the service?
Currency conversion is not a primary feature; the credit card is primarily for Chilean Peso transactions.
What exchange rates are used for conversion?
International transactions use standard MasterCard/Visa exchange rates without additional commission for foreign currency purchases.
How often are exchange rates updated?
Exchange rates update in real-time according to card network providers.
Are stablecoins supported?
Stablecoins are not supported.
Can exotic currencies be handled?
Exotic currency handling is not supported.
Are there currency restrictions in different countries?
Transactions are limited to countries accepting MasterCard/Visa networks.
What types of transfers does the service support?
The service supports purchases and credit card cash advances; direct bank transfers are not part of the credit card service.
Can transfers be made between service users?
Peer-to-peer transfers are not supported.
Are transfers to bank cards supported?
Transfers directly to other bank cards are not supported.
Can money be transferred to bank accounts?
Direct transfers to bank accounts are not supported via the credit card.
Is bill payment available?
Bill payment is available through Banco Falabella channels.
Are recurring payments supported?
Recurring payments can be set up on merchants accepting the card.
Can automatic transfers be set up?
Automatic credit card payments can be scheduled via Banco Falabella online banking.
Is payment scheduling available?
Payment scheduling is available for credit card bills.
Are group payments supported?
Group payment features are not standard.
Can payment links be created?
Payment links are not a feature of the card service.
What are the minimum transaction amounts in the service?
Minimum transaction amounts depend on the merchant; credit cards usually accept small transaction minimums.
What are the maximum amounts that can be transferred?
Credit limit varies per customer and is subject to approval by Banco Falabella.
Are there daily limits on operations?
Daily operation limits depend on credit limits and cardholder agreements.
What monthly and annual limits are in effect?
Monthly and annual credit limits depend on individual creditworthiness assigned by Banco Falabella.
Can limits be increased? How?
Customers can request credit limit increases by submitting updated financial information for evaluation.
Do limits differ for verified users?
Verified users with higher credit scores typically receive higher credit limits.
Are there restrictions for new accounts?
New accounts have lower credit limits and may have restrictions on credit usage initially.
Do special limits apply in different countries?
Limits are tied to Chilean credit products, so international usage is governed by card network limits.
Can operations be temporarily blocked?
Yes, customers can request temporary blocks via app or support channels.
Are there limits on the number of daily operations?
No fixed number limits, but transactions are monitored for fraud prevention.
What are the minimum amounts for account funding?
Not applicable since it is a credit product, not an account needing funding.
What methods of funding are supported?
Payments to the credit card can be made via bank transfer, app payment, in-store, or other accepted financing methods.
Are there fees for funding?
Payments to reduce the balance are free of charge.
What are the minimum funding amounts?
Minimum payments depend on cardholder agreement, often the monthly minimum due.
How quickly are funds credited when funding?
Payments generally take up to 72 business hours to reflect in the account.
How can money be withdrawn from the system?
Cash advances may be available but usually with fees and interest.
Are there fees for fund withdrawal?
Cash advances incur fees and interest according to card terms.
How long does withdrawal take?
Cash advances are typically instant but may take time for posting on statements.
What withdrawal limits are set?
Cash advance limits are lower than credit limits and vary by customer.
How quickly are funds credited when funding with a card?
Not applicable for credit card payments.
How long does a bank transfer take?
Bank transfers to pay card balances are processed within 1-3 business days.
How quickly do cryptocurrency transfers arrive?
Cryptocurrencies are not used or supported.
Are transfers between users instant?
Internal peer transfers are not part of the service.
Are there delays when funding on weekends?
Weekend payments post the next business day.
Do holidays affect funding speed?
Payments made on holidays post the next business day.
Can crediting be accelerated for a fee?
Expedited payment posting is generally unavailable.
What determines the speed of funding processing?
Bank processing times and payment method affect speed.
Are there notifications about funding status?
Customers receive notifications via app or email.
What to do if funding takes too long?
Contact customer support or bank to investigate delayed payment.
How quickly are withdrawal requests processed?
Cash advances are processed instantly; other withdrawals depend on method.
How long does card withdrawal take?
Cash advances are immediate but may take statement posting time.
How quickly do bank transfers arrive?
Bank transfers to pay cards take 1-3 business days.
Are cryptocurrency withdrawals instant?
Not applicable.
Are there withdrawal delays on weekends?
Withdrawals requested weekends may post on next business day.
Do holidays affect withdrawal speed?
Holidays delay posting of withdrawal transactions.
Can withdrawal be accelerated for an additional fee?
No standard express withdrawal options.
What determines withdrawal processing time?
Card issuer, ATM, and banking network processing times.
Are there notifications about withdrawal status?
Customers may receive SMS or app alerts on withdrawals.
Can a withdrawal request be canceled?
Withdrawal cancellation is generally not possible once processed.
How to register with the payment service?
Registration is via Falabella stores or online application forms with required identification.
What data is needed to create an account?
Personal identification (RUT), proof of income, and contact information.
Can registration be done without email?
Email is recommended for communication but registration may be possible without it depending on channel.
Is phone confirmation required during registration?
Phone verification is typically required for security.
Are there age restrictions for registration?
Minimum age is 18 years.
Can a corporate account be created?
Corporate credit cards may be offered via Banco Falabella corporate services.
Is it required to provide real data?
Yes, real and verifiable data is mandatory to comply with KYC regulations.
Are there country restrictions for registration?
Only Chilean residents or authorized persons may register.
How long does account activation take?
Activation typically takes a few days after application approval.
What verification levels exist?
Initial identity verification and additional financial status verification.
What documents are required for basic verification?
Official ID card (RUT), proof of income or employment.
Are documents needed for full verification?
Enhanced checks may require bank statements or tax documents.
Are digital copies of documents accepted?
Yes, online applications accept scanned copies.
How long does the verification procedure take?
Verification may take 2-5 business days.
Can the service be used without verification?
Use without verification is not allowed for credit services.
What restrictions apply to unverified users?
Users cannot access credit or card services without full verification.
Is address confirmation required?
Yes, proof of address is part of KYC.
Is a selfie with documents required?
Usually not mandatory but may be requested for enhanced security.
How often do documents need to be updated?
Documents are updated typically every 1-2 years.
What encryption technologies does the service use?
Uses industry-standard SSL/TLS encryption for online transactions.
Is two-factor authentication supported?
Yes, 2FA is supported via SMS or app authentication.
Are there SMS confirmations for operations?
SMS is used for transaction verification and alerts.
Is biometric authentication supported?
Biometric login is supported in mobile apps where device allows.
Is blockchain technology used?
There is no public use of blockchain technology.
Is there a multi-level security system?
Payment processing includes multi-layered security measures like tokenization and fraud monitoring.
How is user personal data protected?
Data is protected under Chilean data protection laws with strict access controls and encryption.
Is cold storage used for cryptocurrencies?
Not applicable as cryptocurrencies are not supported.
Is there DDoS attack protection?
The service employs DDoS mitigation as part of its IT security.
Are regular security audits conducted?
Regular audits and compliance checks are conducted.
What anti-phishing protection measures are provided?
Anti-phishing tools and user education programs are in place.
Is there a suspicious activity detection system?
Yes, continuous fraud detection systems monitor transactions.
How does the service combat money laundering?
AML measures include customer identification, transaction monitoring, and reporting suspicious activity.
Is there blocking of suspicious accounts?
Suspicious accounts are blocked following regulatory guidelines.
What to do when fraud is detected?
Users should immediately report fraud to customer service and freeze accounts.
How to report suspicious activity?
Reports can be made via phone, chat, or email to the fraud department.
Is there compensation for damage from fraudsters?
Falabella provides fraud protection policies aligning with regulatory requirements.
What user rights exist for disputed transactions?
Users have rights to dispute unauthorized charges under Chilean consumer protection laws.
How to dispute account blocking?
Users can request reviews via customer service channels to resolve account blocks.
Is there insurance against cyber attacks?
Specific cyber insurance information is not public but standard industry practices suggest coverage.
What fees does the service charge for transfers?
Transfer fees are generally not applicable as service is credit-based.
Are there fees for account funding?
No fees for payments made to the card account.
Are fees charged for fund withdrawal?
Cash advances have specific fees outlined in cardholder agreements.
Are there fees for currency conversion?
No additional fees on foreign purchases; exchange rates from card network apply.
Are there fees for account inactivity?
No inactivity fees are typically charged.
Are there account maintenance fees?
Maintenance fees may apply depending on the card product and offer.
Are fees charged for operation cancellation?
Transaction cancellations are generally free but refunds depend on merchant policies.
Are there fees for expedited operations?
Express service fees are not standard.
Are there hidden fees?
Fees are disclosed in cardholder agreements per financial regulations.
How are fees calculated for large amounts?
Fees and interest are proportional and detailed in account terms for credit limits.
Are there different tariff plans in the service?
Various card products with differing fees and benefits are available.
What advantages does VIP status provide?
VIP clients may have higher credit limits, lower fees, and priority support.
How to get preferential conditions?
Preferential conditions are granted based on creditworthiness and client relationship.
Are there free operations per month?
Some free transactions or offers may be included per card type.
Are there discounts for active users?
Loyalty programs and usage-based discounts are offered through CMR Puntos.
Are there corporate tariffs?
Business credit solutions have custom pricing and offers.
Can individual conditions be obtained?
Individual agreements can be made for high-value clients.
Do promotional codes work for fee reduction?
Promotional codes may be offered occasionally via Falabella campaigns.
Are there cashback programs?
Cashback or reward points are part of loyalty programs.
Are there discounts for transaction volumes?
Volume discounts are generally not standard but loyalty rewards exist.
Is there an official mobile application?
Yes, Banco Falabella app supports CMR card management.
On which platforms is the application available?
Android and iOS platforms.
What functions are available in the mobile application?
Account management, payments, balance checks, transaction history, card blocking, and rewards.
Does functionality differ from the web version?
Mobile app offers full core features with some convenience enhancements.
Is Touch ID/Face ID supported?
Yes, biometric authentication is supported in the app.
Can the application work offline?
Offline features are limited; most functions require connectivity.
Are there push notifications about operations?
Yes, push notifications inform of transactions and alerts.
Is dark theme supported?
Dark mode availability depends on app version and device.
How often is the mobile application updated?
Regular updates every few months.
Are there beta versions of the application?
No publicly available beta program found.
Is the web interface of the service convenient?
The website is user-friendly with clear navigation for payments and support.
Is responsive design supported?
Yes, Falabella website supports mobile-responsive design.
In which languages is the interface available?
Spanish is the primary language.
Is there a night mode for the website?
Night mode is limited or not standard on the web platform.
Are hotkeys supported?
Hotkey support is not typically offered.
Can data be exported?
Transaction histories can be downloaded or printed in standard formats.
Is there an API for developers?
No public API for CMR Falabella payments has been disclosed.
Is integration with other services supported?
Integration with e-commerce payment gateways is supported.
How often is the web interface updated?
Updates occur periodically aligned to business needs.
Are there virtual cards in the service?
No public information on virtual card offerings for CMR Falabella.
Can disposable cards be created?
Disposable card options are not available.
Is multi-currency account functionality supported?
Multi-currency accounts are not offered.
Are there investment products?
Investment products are separate from CMR payment services under Banco Falabella.
Can interest be earned on balance?
Interest earnings do not apply to credit card balances.
Are there credit products?
Yes, credit card product offerings with financing options.
Is P2P trading supported?
Peer-to-peer trading is not supported.
Can cryptocurrencies be bought/sold?
Not supported.
Is there acquiring for business?
Merchant acquiring services are managed by payment processors, not CMR Falabella directly.
Are mass payouts supported?
Mass payout services are not available.
Is there a loyalty program in the service?
Yes, CMR Puntos loyalty program for rewards and discounts.
How are bonus points earned?
Points are earned on every purchase made with the CMR card.
Is there cashback for operations?
Cashback may be included in offers or loyalty program promotions.
Are there referral programs?
No public referral program has been noted.
What privileges do VIP clients have?
VIP privileges include higher credit limits, exclusive offers, and personalized service.
Are there seasonal promotions and offers?
Seasonal discounts and rewards programs are common.
Can premium status be obtained?
Premium card versions are available for qualifying clients.
Are there partner discounts?
Yes, discounts with various retail partners.
Are there corporate loyalty programs?
Corporate client loyalty programs exist under Banco Falabella.
Does the service allow operations with online casinos?
There are restrictions on gambling transactions as per Falabella policies.
Are there restrictions on gambling transactions?
Gambling transactions may be blocked or restricted to comply with local regulations.
Can accounts be blocked for casino play?
Yes, accounts may be blocked for suspected unauthorized gambling transactions.
How does the service view gambling?
Falabella enforces responsible use policies and restricts certain gambling transactions.
Are there special conditions for gambling?
Special terms or prohibitions apply according to regulatory requirements.
Are casino transactions tracked?
Transactions with gambling merchants are monitored.
Can operations with gambling sites be hidden?
Transaction details are visible on statements; no special hiding.
Are there notifications about gambling expenses?
Specific gambling expense tracking notifications are not standard.
Are there special fees for gambling operations?
Additional fees may apply depending on merchant and card terms.
Can limits be set on gambling?
Limits are typically managed via overall credit limits.
Is there a self-exclusion function?
No public self-exclusion function noted for gambling.
Can access to gambling sites be restricted?
Site access restrictions would be managed outside the card service.
Is gambling expense control supported?
Expense controls are handled via card limit management.
Are there notifications about limit exceedance?
Alerts notify users about approaching credit limits.
Can operations with casinos be blocked?
Blocking is possible in suspected fraud or policy violation cases.
Is there gambling expense statistics?
No dedicated gambling statistics are provided to users.
Is a "cooling-off period" supported?
No formal cooling-off period for gambling transactions.
Can help be obtained for gambling addiction?
Falabella may provide customer information for responsible use or external support resources.
Is there partnership with player assistance organizations?
No public partnerships noted.
How to set up gambling expense notifications?
Users can set credit card alerts to monitor spending in general.
Which online casinos accept this payment method?
Specific casinos accepting CMR Falabella are not publicly listed.
Are there exclusive partnerships with specific casinos?
No known exclusive partnerships with casinos.
Do conditions differ when used in different casinos?
Conditions depend on merchant agreements and card network rules.
Are there special bonuses for using this method in casinos?
No casino-specific bonuses reported.
Can the method be used for both deposits and withdrawals in casinos?
Typically usable for deposits only, subject to casino policies.
Are there geographic restrictions for casino usage?
Usage subject to country and merchant acceptance within Chile.
How do casino operators typically process transactions from this method?
Transactions processed as standard credit card payments via MasterCard/Visa networks.
Are there typical processing times when used with casinos?
Processing times are similar to regular credit card purchases, usually instant.
Do casinos usually charge additional fees for this method?
Additional fees depend on casino policies, not CMR Falabella.
Are there any known compatibility issues with major casino platforms?
No known compatibility issues reported.