What is the official website of the payment service?
The official website of Coopeuch payment service is https://www.coopeuch.cl
- Direct message
- Leave a review
- Bookmark
- Share
- Report
- prev
- next
Where can I find the customer support contacts?
Customer support contacts are available on the Coopeuch website under the "Ayuda para nuestros Socios" section.
What is the hotline phone number?
The main customer service phone number is 600 200 1200 (within Chile).
Is there a toll-free support number?
Yes, 600 200 1200 is a toll-free number available within Chile for customer support.
What is the email address for technical support?
The technical support email is [email protected]
Are there separate emails for different types of inquiries?
Specific emails for different inquiries include [email protected] for app support and [email protected] for other customer service issues.
Where can I find the online chat support?
Online chat support availability is not explicitly stated; typically, such support is found on the official website or mobile app.
Does the chat support work 24/7?
There is no verified information indicating 24/7 chat support availability for Coopeuch.
Is there support through messengers (Telegram, WhatsApp)?
No verified information indicates support via Telegram or WhatsApp for Coopeuch.
What are the support working hours?
Support working hours generally are Monday to Friday during business hours; exact times are not published.
Does support work on weekends and holidays?
Support is typically not available on weekends and holidays.
Are there regional offices for in-person visits?
Yes, Coopeuch has physical offices available for member visits.
Where are the physical offices located?
The main office address is Av. Independencia No. 1038, Santiago, Región Metropolitana, Chile.
Can I schedule a personal meeting?
Personal meetings can typically be scheduled by contacting customer service in advance.
Are there representatives in different countries?
There is no verified information about international representative offices.
In which languages is support available?
Support is primarily available in Spanish, the main language in Chile.
How quickly does support respond to requests?
Response times vary; customer feedback suggests timely responses via email and phone.
Is there a priority system for VIP clients?
There is no public information about a VIP priority system for support.
Can I request a callback?
Callback services may be available through customer service channels but are not explicitly confirmed.
When was the payment service founded?
Coopeuch was founded in 1964 as a financial cooperative in Chile.
Who is the founder and owner of the service?
Coopeuch is owned by its members; founder details are not individually cited.
In which country is the company registered?
The company is registered in Chile.
What is the development history of the payment service?
Coopeuch has evolved from a traditional savings and loans cooperative into a digitally transforming institution with online banking, a mobile app, and digital wallet services.
Have there been major updates or rebranding?
Major digital transformation updates include launching digital account registration, digital loan rescheduling, and the DALE digital account app.
Who sits on the company's board of directors?
Specific current board members are not publicly listed; the board typically includes member-elected representatives.
Are there investors or partners in the service?
As a cooperative, Coopeuch is member-owned; it partners with financial institutions for services like Mastercard and banking integrations.
Does the company participate in stock trading?
No, Coopeuch is a cooperative and is not publicly traded.
What is the company's market capitalization?
Market capitalization does not apply to Coopeuch as it is not a publicly traded company.
Are there subsidiary companies or branches?
Coopeuch operates branches across Chile but does not list subsidiaries.
What licenses does the payment service have?
Coopeuch is regulated and licensed under Chilean financial authorities including the Superintendence of Banks and financial market regulators.
In which jurisdictions does the service operate officially?
Coopeuch officially operates within Chile.
Are there licenses for cryptocurrency operations?
There is no verified information about cryptocurrency operation licenses for Coopeuch.
Does the service comply with AML/KYC requirements?
Yes, Coopeuch complies with anti-money laundering (AML) and know-your-customer (KYC) regulatory requirements.
Are there security certificates (PCI DSS, etc.)?
The service uses PCI DSS compliant systems, especially for payment card processing.
Has the service undergone security audits?
Security audits are standard for regulated financial institutions; specific audit reports are not publicly detailed.
Is there insurance for client funds?
Client funds are protected under cooperative regulations and Chilean financial law; explicit insurance details are not provided.
Which international standards does it comply with?
Compliance includes local Chilean financial regulations and international banking security standards like PCI DSS.
Have there been any regulatory fines or violations?
No public record of major regulatory fines or violations for Coopeuch is available.
Where can I find real reviews about the service?
Real user reviews are found on Google Play Store, App Store, and financial service review platforms.
What are the main user complaints?
Common complaints include occasional app crashes, limitations on adding transfer accounts, and customer service delays.
What do users most often praise the service for?
Users praise easy digital account management, payment convenience, security features, and cashback benefits.
Are there issues with fund withdrawals?
Some users report delays or difficulties with transfers and withdrawals through the app.
Is the interface convenient according to users?
Users find the mobile and web interface generally convenient but note occasional technical issues.
Are clients satisfied with transaction speed?
Most users report satisfactory transaction speeds for payments and transfers.
Do users recommend this service?
Many users recommend the service for digital banking in Chile, citing ease of use and features.
How do experts assess the service's reliability?
Experts view Coopeuch as a reliable cooperative with strong local market presence and ongoing digital innovation.
Are there industry awards and recognitions?
No specific industry awards publicly listed.
Does the service participate in payment system rankings?
No participation in global payment system rankings is noted.
Are there recommendations from financial regulators?
Regulators endorse Coopeuch as a compliant financial entity under Chilean law.
What reputation does the service have among partners?
Coopeuch is regarded as a solid partner within the Chilean financial ecosystem.
How do they evaluate solution innovation?
The company’s digital transformation and app offerings receive positive recognition for innovation locally.
Are there quality service certificates?
Quality certifications are not specifically detailed; adherence to regulatory standards is maintained.
Does the company participate in industry conferences?
No public information on conference participation is available.
How does the service position itself in the market?
Coopeuch positions itself as a member-owned cooperative focusing on inclusive, digital financial services.
Which fiat currencies does the service support?
The primary supported currency is Chilean Peso (CLP).
Are cryptocurrencies supported? Which ones specifically?
No verified support for cryptocurrencies is provided.
Is there a proprietary cryptocurrency or token?
Coopeuch does not have a proprietary cryptocurrency.
Can currencies be converted within the service?
Currency conversion is not a prominently offered feature.
What exchange rates are used for conversion?
Exchange rate policies are not publicly specified.
How often are exchange rates updated?
Exchange rate updates are not applicable or not provided.
Are stablecoins supported?
Stablecoin support is not available.
Can exotic currencies be handled?
Exotic or foreign currency handling is not supported.
Are there currency restrictions in different countries?
Service operates only in Chile with usual currency limitations for non-residents applying.
What types of transfers does the service support?
Supports domestic bank transfers, peer-to-peer transfers, and card payments.
Can transfers be made between service users?
Yes, transfers between Coopeuch users are supported.
Are transfers to bank cards supported?
Transfers to bank cards are supported.
Can money be transferred to bank accounts?
Money transfers to bank accounts are supported.
Is bill payment available?
Bill payment services for utilities and subscriptions are provided.
Are recurring payments supported?
Recurring payment setup is generally supported through digital banking interfaces.
Can automatic transfers be set up?
Automatic transfers can be configured through online banking.
Is payment scheduling available?
Payment scheduling features are available.
Are group payments supported?
Group payment functionality is not specifically detailed.
Can payment links be created?
Payment link creation is not publicly described.
What are the minimum transaction amounts in the service?
Minimum transaction amounts vary by operation; details are client-specific.
What are the maximum amounts that can be transferred?
Transfer maximums depend on account type and verification level.
Are there daily limits on operations?
Daily operational limits apply per regulatory standards.
What monthly and annual limits are in effect?
Monthly and annual limits may depend on account status and verification.
Can limits be increased? How?
Limits can be increased by upgrading verification levels and contacting customer service.
Do limits differ for verified users?
Verified users generally have higher transaction limits.
Are there restrictions for new accounts?
New accounts have initial restrictions for security and regulatory compliance.
Do special limits apply in different countries?
Service is Chile-only, so no country-specific differential limits apply.
Can operations be temporarily blocked?
Operations can be blocked for security reasons or suspicious activity.
Are there limits on the number of daily operations?
Limits on daily transaction counts are typically enforced for anti-fraud.
What are the minimum amounts for account funding?
Minimum deposit amounts vary; exact values depend on method.
What methods of funding are supported?
Funding via bank transfer, debit card, and cash deposit at branches.
Are there fees for funding?
Deposit fees are generally minimal or none but may vary by method.
What are the minimum funding amounts?
Minimum funding amounts vary by the deposit channel.
How quickly are funds credited when funding?
Funds are credited usually within the same day or instantly via card.
How can money be withdrawn from the system?
Withdrawals via bank transfer, ATM card, or branch cash withdrawal.
Are there fees for fund withdrawal?
Withdrawal fees depend on method and account type.
How long does withdrawal take?
Withdrawals to bank accounts typically take 1-3 business days.
What withdrawal limits are set?
Withdrawal limits depend on account verification and type.
How quickly are funds credited when funding with a card?
Card funding is usually instant or within minutes.
How long does a bank transfer take?
Bank transfers usually take 1-3 business days.
How quickly do cryptocurrency transfers arrive?
Not applicable, cryptocurrency is not supported.
Are transfers between users instant?
Internal transfers among Coopeuch users are typically instant.
Are there delays when funding on weekends?
Weekend funding may be delayed until next business day.
Do holidays affect funding speed?
Yes, holidays may delay funding and withdrawals.
Can crediting be accelerated for a fee?
Express processing is not publicly disclosed.
What determines the speed of funding processing?
Factors include funding method, bank clearing times, and verification.
Are there notifications about funding status?
Users are usually notified via app or email about funding status.
What to do if funding takes too long?
Contact customer service to investigate delayed funding.
How quickly are withdrawal requests processed?
Withdrawals are processed within 1-3 business days.
How long does card withdrawal take?
Card withdrawals are usually immediate or same day at ATMs.
How quickly do bank transfers arrive?
Bank transfers may take 1-3 business days.
Are cryptocurrency withdrawals instant?
Cryptocurrency withdrawals are not supported.
Are there withdrawal delays on weekends?
Withdrawals requested on weekends are processed next business day.
Do holidays affect withdrawal speed?
Holidays may delay withdrawal processing.
Can withdrawal be accelerated for an additional fee?
No information on express withdrawal fees.
What determines withdrawal processing time?
Processing time depends on withdrawal method and banking hours.
Are there notifications about withdrawal status?
Withdrawal status notifications are sent via app or email.
Can a withdrawal request be canceled?
Withdrawals can generally be canceled if still pending processing.
How to register with the payment service?
Registration is online via website or app, requiring ID and personal details.
What data is needed to create an account?
Required data includes ID number, personal info, contact details.
Can registration be done without email?
Email is typically required for registration and communication.
Is phone confirmation required during registration?
Phone confirmation or verification is normally required.
Are there age restrictions for registration?
Minimum age requirement is 18 years.
Can a corporate account be created?
Yes, business accounts are available with additional documentation.
Is it required to provide real data?
Real and verified identity data is mandatory for regulatory compliance.
Are there country restrictions for registration?
Registration is restricted to residents of Chile.
How long does account activation take?
Activation is usually immediate after verification or up to a few days.
What verification levels exist?
Basic and enhanced verification levels are offered.
What documents are required for basic verification?
Basic verification requires ID and proof of address.
Are documents needed for full verification?
Full verification may require income proof and other supporting documents.
Are digital copies of documents accepted?
Digital document uploads are accepted for verification.
How long does the verification procedure take?
Verification generally takes 1-3 business days.
Can the service be used without verification?
Limited use is possible but with restrictions on transactions.
What restrictions apply to unverified users?
Unverified users face lower transaction limits and restricted services.
Is address confirmation required?
Yes, address proof is required for full verification.
Is a selfie with documents required?
Selfie or live photo verification may be needed for identity confirmation.
How often do documents need to be updated?
Document updates may be required periodically to maintain account status.
What encryption technologies does the service use?
The service uses industry-standard SSL/TLS encryption for data protection.
Is two-factor authentication supported?
Two-factor authentication (2FA) is supported for enhanced security.
Are there SMS confirmations for operations?
SMS confirmations are used for transaction approvals.
Is biometric authentication supported?
Biometric authentication such as fingerprint and Face ID is supported in mobile apps.
Is blockchain technology used?
No public information about blockchain use.
Is there a multi-level security system?
Yes, multi-layer security includes encryption, authentication, and fraud monitoring.
How is user personal data protected?
User data is protected by encryption, privacy policies, and compliance with regulations.
Is cold storage used for cryptocurrencies?
Not applicable; cryptocurrencies are not supported.
Is there DDoS attack protection?
DDoS protection measures are standard for online services.
Are regular security audits conducted?
The service undergoes regular security audits as part of regulatory compliance.
What anti-phishing protection measures are provided?
Anti-phishing measures include secure login, user education, and monitoring.
Is there a suspicious activity detection system?
Yes, fraud and suspicious activity monitoring systems are in place.
How does the service combat money laundering?
AML policies, KYC, transaction monitoring, and reporting requirements are followed.
Is there blocking of suspicious accounts?
Suspicious accounts are blocked pending investigation.
What to do when fraud is detected?
Report immediately to customer service and the fraud investigation team.
How to report suspicious activity?
Through customer support channels and secure online forms.
Is there compensation for damage from fraudsters?
Policies on compensation vary; typically customers are protected against unauthorized transactions.
What user rights exist for disputed transactions?
Users can dispute transactions following regulatory procedures.
How to dispute account blocking?
Contact customer service for review and submit necessary documentation.
Is there insurance against cyber attacks?
Cyber security insurance is not publicly confirmed.
What fees does the service charge for transfers?
Transfer fees vary; many domestic transfers may be free or low cost.
Are there fees for account funding?
Funding fees are minimal or none depending on method.
Are fees charged for fund withdrawal?
Withdrawal fees depend on withdrawal type and channel.
Are there fees for currency conversion?
Currency conversion fees are generally not applicable.
Are there fees for account inactivity?
Account inactivity fees are uncommon but can apply per terms.
Are there account maintenance fees?
Some accounts may have maintenance fees depending on product.
Are fees charged for operation cancellation?
Cancellation fees are generally not charged.
Are there fees for expedited operations?
Expedited processing fees are not publicly detailed.
Are there hidden fees?
Fee structure is disclosed; no systematic hidden fees reported.
How are fees calculated for large amounts?
Large transaction fees may be on a sliding scale or fixed rate.
Are there different tariff plans in the service?
Various account and service plans exist depending on member needs.
What advantages does VIP status provide?
VIP benefits are not publicly described.
How to get preferential conditions?
Preferential conditions typically require account upgrades or higher balances.
Are there free operations per month?
Some free transactions may be included per account type.
Are there discounts for active users?
Loyalty or activity-based discounts are possible but not detailed.
Are there corporate tariffs?
Corporate account pricing is offered with custom terms.
Can individual conditions be obtained?
Custom pricing may be available for high-volume users.
Do promotional codes work for fee reduction?
No public mention of promo codes.
Are there cashback programs?
Cashback is offered, e.g., on digital Mastercard prepaid cards.
Are there discounts for transaction volumes?
Volume discounts are not specifically described.
Is there an official mobile application?
Yes, official apps include AppCoopeuch and DALE by Coopeuch.
On which platforms is the application available?
Apps are available for Android and iOS.
What functions are available in the mobile application?
Account management, transfers, payments, credit application, investments, card locking, notifications.
Does functionality differ from the web version?
Mobile app includes biometric login, instant notifications, and possibly more user-friendly interfaces.
Is Touch ID/Face ID supported?
Yes, biometric login is supported.
Can the application work offline?
Limited functionality offline; Internet needed for transactions.
Are there push notifications about operations?
Yes, push notifications are available for transactions.
Is dark theme supported?
Dark mode availability is not explicitly confirmed for the apps.
How often is the mobile application updated?
Apps are updated regularly to fix bugs and add features.
Are there beta versions of the application?
No information about beta versions is available.
Is the web interface of the service convenient?
Web interface is user-friendly and designed for account management.
Is responsive design supported?
Yes, the website supports responsive design for mobile devices.
In which languages is the interface available?
Spanish is the primary interface language.
Is there a night mode for the website?
Night mode for web is not specified.
Are hotkeys supported?
Hotkey support is not detailed.
Can data be exported?
Data export options are likely available for statements and transaction history.
Is there an API for developers?
No public developer API is described.
Is integration with other services supported?
Integrations exist with Mastercard, payment processors, and banking networks.
How often is the web interface updated?
Website updates are performed regularly.
Are there virtual cards in the service?
Virtual prepaid Mastercard cards are offered.
Can disposable cards be created?
Disposable card generation is not detailed.
Is multi-currency account functionality supported?
Multi-currency accounts are not offered.
Are there investment products?
Yes, mutual funds and term deposits are offered.
Can interest be earned on balance?
Interest can be earned on some savings and deposit products.
Are there credit products?
Yes, credit and loan products are available.
Is P2P trading supported?
Peer-to-peer payments and transfers are supported.
Can cryptocurrencies be bought/sold?
Cryptocurrencies are not supported.
Is there acquiring for business?
Merchant acquiring services are not explicitly described.
Are mass payouts supported?
Mass payment capabilities are not confirmed.
Is there a loyalty program in the service?
Loyalty programs and benefits exist for members.
How are bonus points earned?
Bonus points mechanisms are not specified.
Is there cashback for operations?
Cashback is available on certain card transactions.
Are there referral programs?
No public referral program details.
What privileges do VIP clients have?
VIP client privileges are not publicly described.
Are there seasonal promotions and offers?
Seasonal promotions may be available periodically.
Can premium status be obtained?
Premium status options are not described.
Are there partner discounts?
Partner merchant discounts exist.
Are there corporate loyalty programs?
Corporate loyalty programs are not detailed.
Does the service allow operations with online casinos?
No specific information about online casino transactions.
Are there restrictions on gambling transactions?
Likely restrictions as per Chilean financial regulation.
Can accounts be blocked for casino play?
Accounts can be blocked if suspicious activity is detected.
How does the service view gambling?
Formal stance not stated; compliance with legal norms is presumed.
Are there special conditions for gambling?
No specialized gambling terms are disclosed.
Are casino transactions tracked?
Financial transactions are monitored for compliance.
Can operations with gambling sites be hidden?
Transactions transparency complies with regulatory requirements.
Are there notifications about gambling expenses?
Expense notifications are generally available.
Are there special fees for gambling operations?
No special gambling-related fees are reported.
Can limits be set on gambling?
Spending controls may be applied per user request or regulation.
Is there a self-exclusion function?
No specific gambling self-exclusion feature mentioned.
Can access to gambling sites be restricted?
No public info about site blocking.
Is gambling expense control supported?
Basic transaction controls exist but specifics not detailed.
Are there notifications about limit exceedance?
Users are notified about transaction limits.
Can operations with casinos be blocked?
Blocking possible if suspicious.
Is there gambling expense statistics?
Standard transaction reports apply.
Is a "cooling-off period" supported?
No public info on cooling-off periods.
Can help be obtained for gambling addiction?
Not publicly detailed.
Is there partnership with player assistance organizations?
No information on such partnerships.
How to set up gambling expense notifications?
Use account alerts and transaction notifications.
Which online casinos accept this payment method?
No public list of casinos accepting Coopeuch payments.
Are there exclusive partnerships with specific casinos?
No exclusive partnerships disclosed.
Do conditions differ when used in different casinos?
No publicly noted.
Are there special bonuses for using this method in casinos?
No public bonus programs related to casinos.
Can the method be used for both deposits and withdrawals in casinos?
No information confirming this.
Are there geographic restrictions for casino usage?
Usage is limited to Chilean jurisdiction.
How do casino operators typically process transactions from this method?
Standard bank or card payment processing.
Are there typical processing times when used with casinos?
Processing times likely align with normal transaction speeds.
Do casinos usually charge additional fees for this method?
No details on casino-imposed fees.
Are there any known compatibility issues with major casino platforms?
No known reported compatibility issues.