What is the official website of the payment service?
The official website of Cynergy Bank is https://www.cynergybank.co.uk
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Where can I find the customer support contacts?
Customer support contacts are listed in the "Contact Us" section on the official website www.cynergybank.co.uk
What is the hotline phone number?
The main customer service phone numbers are +44 345 850 5555 and +44 20 3375 6422 (for international callers)
Is there a toll-free support number?
There is no explicit toll-free number; provided phone numbers use UK dialing codes
What is the email address for technical support?
No specific technical support email publicly listed; general inquiries use specialized emails such as [email protected]
Are there separate emails for different types of inquiries?
Yes, for example [email protected] (complaints), [email protected] (legal), [email protected] (media)
Where can I find the online chat support?
There is no verified information indicating the availability of online chat support
Does the chat support work 24/7?
Not applicable due to no available online chat support
Is there support through messengers (Telegram, WhatsApp)?
No verifiable messenger support is available
What are the support working hours?
Customer support hours are 8:00 AM–7:00 PM Monday-Friday and 9:00 AM–5:00 PM weekends/bank holidays (UK time)
Does support work on weekends and holidays?
Yes, support is available on weekends and bank holidays during specified hours
Are there regional offices for in-person visits?
Yes, offices are located in London, Birmingham, Manchester, Redhill, and Glasgow
Where are the physical offices located?
4th Floor, One New Change, London EC4M 9AF; 112 Colmore Row, Birmingham B3 3AG; 3 Hardman Square, Manchester M3 3; 62 High Street, Kingsgate Floor 6, Redhill RH1 1SH; Spaces 1 West Regent Street, Glasgow G2 1RW
Can I schedule a personal meeting?
Yes, meetings can typically be scheduled through customer service or by visiting branches
Are there representatives in different countries?
No international representative offices beyond UK branches are publicly listed
In which languages is support available?
English is the primary language for customer support
How quickly does support respond to requests?
Complaint acknowledgments within 3 days, resolution within 8 weeks; other inquiries vary
Is there a priority system for VIP clients?
No public information on VIP priority support
Can I request a callback?
Yes, callback service available to avoid long wait times on phone
When was the payment service founded?
Cynergy Bank was founded in December 2018 following acquisition of Bank of Cyprus UK (originally established 1955)
Who is the founder and owner of the service?
Owned by Cynergy Capital Limited; no named individual founder publicly identified
In which country is the company registered?
Registered in the United Kingdom
What is the development history of the payment service?
Founded 2018 from Bank of Cyprus UK acquisition; expanded business and private banking services since
Have there been major updates or rebranding?
Yes, rebranded from Bank of Cyprus UK to Cynergy Bank in 2018
Who sits on the company's board of directors?
Specific directors not publicly listed
Are there investors or partners in the service?
Partners include British Business Bank for SME lending guarantees
Does the company participate in stock trading?
Private company; not publicly traded
What is the company's market capitalization?
Not applicable as Cynergy Bank is private
Are there subsidiary companies or branches?
Operates UK branches; no listed subsidiaries
What licenses does the payment service have?
Authorized by Prudential Regulation Authority and regulated by Financial Conduct Authority
In which jurisdictions does the service operate officially?
United Kingdom
Are there licenses for cryptocurrency operations?
No publicly available crypto-specific licenses
Does the service comply with AML/KYC requirements?
Yes, complies per FCA and PRA regulatory frameworks
Are there security certificates (PCI DSS, etc.)?
Complies with PCI DSS and industry security standards
Has the service undergone security audits?
Conducts regular internal and external audits; no public reports
Is there insurance for client funds?
Deposits up to £85,000 covered by UK Financial Services Compensation Scheme
Which international standards does it comply with?
Complies with PSD2, GDPR, and UK/EU banking standards
Have there been any regulatory fines or violations?
No public records of fines or violations
Where can I find real reviews about the service?
Reviews available on Trustpilot, PissedConsumer, and various financial review sites
What are the main user complaints?
Difficulties reaching customer support and complex security processes
What do users most often praise the service for?
Competitive interest rates and flexible business banking
Are there issues with fund withdrawals?
Some isolated delays reported but not systemic
Is the interface convenient according to users?
Functional but minimal mobile app presence noted
Are clients satisfied with transaction speed?
Faster Payments usually within 2 hours; generally positive
Do users recommend this service?
Many users recommend Cynergy Bank for SME banking
How do experts assess the service's reliability?
Viewed as a stable, regulated specialist bank
Are there industry awards and recognitions?
Awarded Best SME Specialist Banking and Business Services Provider in 2023
Does the service participate in payment system rankings?
Ranked 60th largest UK bank by assets in 2023
Are there recommendations from financial regulators?
Fully authorized and regulated by FCA and PRA
What reputation does the service have among partners?
Positive, with strategic partnerships to support SMEs
How do they evaluate solution innovation?
Specialists in SME finance, not fintech disruptors
Are there quality service certificates?
Regulated under UK banking standards; no other certificates noted
Does the company participate in industry conferences?
No public conference participation data
How does the service position itself in the market?
Specialist bank focused on business owners and family businesses
Which fiat currencies does the service support?
GBP and EUR
Are cryptocurrencies supported? Which ones specifically?
Cryptocurrencies are not supported
Is there a proprietary cryptocurrency or token?
No proprietary cryptocurrency or token is issued
Can currencies be converted within the service?
Yes, currency conversion between GBP and EUR offered
What exchange rates are used for conversion?
Market rates plus fees; exact source not detailed
How often are exchange rates updated?
Regularly updated inline with market fluctuations
Are stablecoins supported?
No stablecoin support noted
Can exotic currencies be handled?
No information on exotic currencies handled
Are there currency restrictions in different countries?
Standard regulatory geographic restrictions apply
What types of transfers does the service support?
CHAPS, Faster Payments, SWIFT, Direct Debit, Standing Orders, cheque payments
Can transfers be made between service users?
Yes, internal transfers supported
Are transfers to bank cards supported?
Not specifically indicated
Can money be transferred to bank accounts?
Yes, UK and international bank account transfers supported
Is bill payment available?
Supported via Direct Debit and Standing Orders
Are recurring payments supported?
Yes, standing orders and direct debits enable recurring payments
Can automatic transfers be set up?
Customers can set up standing orders and direct debits for automatic payments
Is payment scheduling available?
Payment scheduling is available via standing orders
Are group payments supported?
No specific group payment feature known
Can payment links be created?
No official information on payment link functionality
What are the minimum transaction amounts in the service?
Varies by product; for example, minimum deposits £1 for savings
What are the maximum amounts that can be transferred?
Limits vary by product and regulatory requirements
Are there daily limits on operations?
Yes, daily transaction limits apply per account
What monthly and annual limits are in effect?
Limits vary per user and account
Can limits be increased? How?
Via customer request and verification, subject to bank approval
Do limits differ for verified users?
Yes, higher limits for fully verified customers
Are there restrictions for new accounts?
Newer accounts may have lower initial limits
Do special limits apply in different countries?
Geographic differentiation applicable per regulation
Can operations be temporarily blocked?
Yes, for suspicious activity or compliance reasons
Are there limits on the number of daily operations?
Possible fraud prevention limits in place
What are the minimum amounts for account funding?
Business savings accounts have £1 minimum; others vary
What methods of funding are supported?
Bank transfers, cheque deposits, electronic payments
Are there fees for funding?
Usually no fees for deposits, third party fees may apply
What are the minimum funding amounts?
See above; from £1 for some accounts
How quickly are funds credited when funding?
Faster Payments credited usually within 2 hours or by next working day
How can money be withdrawn from the system?
Bank transfer, cheque, debit card ATM withdrawals
Are there fees for fund withdrawal?
Withdrawal fees depend on method and account type
How long does withdrawal take?
Usually same day or next business day
What withdrawal limits are set?
Limits vary by account type and regulations
How quickly are funds credited when funding with a card?
Card funding for deposits not typical
How long does a bank transfer take?
Faster Payments within 2 hours; CHAPS same day by cut-off time
How quickly do cryptocurrency transfers arrive?
Not available
Are transfers between users instant?
Internal transfers are instant or near-instant
Are there delays when funding on weekends?
Weekend funding may be delayed to next business day
Do holidays affect funding speed?
Yes, bank holidays delay processing
Can crediting be accelerated for a fee?
No express crediting service detailed
What determines the speed of funding processing?
Payment method, time, processing system
Are there notifications about funding status?
Yes, customers receive status notifications
What to do if funding takes too long?
Contact customer support or visit branch
How quickly are withdrawal requests processed?
Normally within one business day
How long does card withdrawal take?
Instant at ATM within limits
How quickly do bank transfers arrive?
Within two hours or next business day
Are cryptocurrency withdrawals instant?
Not applicable
Are there withdrawal delays on weekends?
Possible delays to next business day
Do holidays affect withdrawal speed?
Yes, national holidays typically delay withdrawal processing
Can withdrawal be accelerated for an additional fee?
No express withdrawal option publicly available
What determines withdrawal processing time?
Withdrawal method, processing hours, verification
Are there notifications about withdrawal status?
Yes, notifications provided
Can a withdrawal request be canceled?
Possible if not processed yet, subject to bank policy
How to register with the payment service?
Online application via official website with required identity verification
What data is needed to create an account?
Personal info, ID documents, proof of address, business info if applicable
Can registration be done without email?
Email is generally required
Is phone confirmation required during registration?
Phone verification may be part of process
Are there age restrictions for registration?
Minimum age 18 years
Can a corporate account be created?
Yes, business accounts available
Is it required to provide real data?
Yes, verification requires authentic data
Are there country restrictions for registration?
Primarily UK residents and businesses
How long does account activation take?
Several days depending on verification
What verification levels exist?
Basic and enhanced verification levels
What documents are required for basic verification?
Valid ID and proof of address
Are documents needed for full verification?
Additional documents such as business licenses for some accounts
Are digital copies of documents accepted?
Yes, digital document uploads are accepted during the verification process
How long does the verification procedure take?
Typically a few days
Can the service be used without verification?
Limited or no service until verification
What restrictions apply to unverified users?
Lower limits and restricted access
Is address confirmation required?
Yes, address verification is mandatory for compliance
Is a selfie with documents required?
May be required for enhanced security
How often do documents need to be updated?
Periodically or as regulations require
What encryption technologies does the service use?
Uses TLS, secure encryption standards for data protection
Is two-factor authentication supported?
Yes, via authenticator app and Digipass devices
Are there SMS confirmations for operations?
Yes, for sensitive transactions
Is biometric authentication supported?
Supported in mobile app with biometrics
Is blockchain technology used?
No public use of blockchain
Is there a multi-level security system?
Yes, including 2FA, monitoring, encryption
How is user personal data protected?
GDPR compliant, encrypted storage and transmission
Is cold storage used for cryptocurrencies?
Not applicable
Is there DDoS attack protection?
Yes, standard protections in place
Are regular security audits conducted?
Yes, regular audits performed
What anti-phishing protection measures are provided?
Secure login systems, alerts, customer education
Is there a suspicious activity detection system?
Yes, real-time fraud detection
How does the service combat money laundering?
KYC, transaction monitoring, reporting
Is there blocking of suspicious accounts?
Yes, for fraud or compliance concerns
What to do when fraud is detected?
Contact support immediately for account security
How to report suspicious activity?
Via customer service phone, email, or secure messaging
Is there compensation for damage from fraudsters?
Policies exist subject to conditions
What user rights exist for disputed transactions?
Right to dispute unauthorized transactions via bank and ombudsman
How to dispute account blocking?
Contact customer service with evidence for review
Is there insurance against cyber attacks?
Cyber insurance details not public but standard risk management expected
What fees does the service charge for transfers?
Fees vary; CHAPS and SWIFT fees apply; Faster Payments low or no fee
Are there fees for account funding?
No standard deposit fees
Are fees charged for fund withdrawal?
Fees vary by method and account type
Are there fees for currency conversion?
Currency conversion fees apply
Are there fees for account inactivity?
Inactive account fees generally not charged
Are there account maintenance fees?
Some maintenance fees may apply depending on account
Are fees charged for operation cancellation?
Possible fees for canceled payments
Are there fees for expedited operations?
Express payment fees apply for urgent transfers
Are there hidden fees?
Fee transparency is maintained, no hidden fees reported
How are fees calculated for large amounts?
Large transfers incur fees per tiered or fixed structure
Are there different tariff plans in the service?
Different fee plans exist by account type
What advantages does VIP status provide?
No public VIP program details
How to get preferential conditions?
Through negotiation for business clients
Are there free operations per month?
Some accounts may have free transaction allowances
Are there discounts for active users?
None publicly stated
Are there corporate tariffs?
Yes, for business accounts
Can individual conditions be obtained?
Custom pricing negotiable for business clients
Do promotional codes work for fee reduction?
No promo code system reported
Are there cashback programs?
None available
Are there discounts for transaction volumes?
Not publicized
Is there an official mobile application?
Yes, Cynergy Bank has an official mobile banking app
On which platforms is the application available?
Android confirmed; iOS unconfirmed publicly
What functions are available in the mobile application?
Account management, payments, authentication
Does functionality differ from the web version?
Mobile app focuses on core functions; some features web only
Is Touch ID/Face ID supported?
Biometric authentication (Touch ID/Face ID) supported in the mobile app
Can the application work offline?
No, online connection is required for banking functions
Are there push notifications about operations?
Push notifications are supported for transaction alerts
Is dark theme supported?
No details available
How often is the mobile application updated?
Periodically
Are there beta versions of the application?
No public beta program
Is the web interface of the service convenient?
Functional but less modern than fintech apps
Is responsive design supported?
The web interface is mobile responsive for various devices
In which languages is the interface available?
English
Is there a night mode for the website?
No specific night mode announced for the web interface
Are hotkeys supported?
Not indicated
Can data be exported?
Yes, statement and transaction data export available
Is there an API for developers?
No public API information
Is integration with other services supported?
Limited third-party integration
How often is the web interface updated?
Periodic updates
Are there virtual cards in the service?
None reported
Can disposable cards be created?
No disposable or temporary card options are mentioned
Is multi-currency account functionality supported?
Supported for GBP and EUR
Are there investment products?
Not main focus; banking and lending products available
Can interest be earned on balance?
Yes, on business savings accounts
Are there credit products?
Yes, business loans and mortgages
Is P2P trading supported?
Peer-to-peer trading is not supported
Can cryptocurrencies be bought/sold?
Cryptocurrency exchange services are not offered
Is there acquiring for business?
Merchant acquiring services are not indicated
Are mass payouts supported?
No public mass payout service available
Is there a loyalty program in the service?
No loyalty program publicly stated
How are bonus points earned?
Not applicable
Is there cashback for operations?
No cashback rewards for payments or transactions
Are there referral programs?
No referral program available
What privileges do VIP clients have?
Not publicly specified
Are there seasonal promotions and offers?
No seasonal promotional offers advertised
Can premium status be obtained?
No public premium account upgrade path
Are there partner discounts?
No partner discount programs announced
Are there corporate loyalty programs?
Corporate loyalty programs are not described
Does the service allow operations with online casinos?
No specific information
Are there restrictions on gambling transactions?
Standard UK banking compliance applies
Can accounts be blocked for casino play?
Possible if suspicious activity detected
How does the service view gambling?
Compliance with UK financial regulations regarding gambling transactions
Are there special conditions for gambling?
None disclosed
Are casino transactions tracked?
All transactions monitored for compliance
Can operations with gambling sites be hidden?
No, gambling transactions are not hidden but monitored as per compliance rules
Are there notifications about gambling expenses?
No specific notification system for gambling expenses
Are there special fees for gambling operations?
Standard transaction fees apply; no special gambling fees reported
Can limits be set on gambling?
General account limits apply
Is there a self-exclusion function?
Not offered by bank; gambling operators handle self-exclusion
Can access to gambling sites be restricted?
Not by bank
Is gambling expense control supported?
No dedicated gambling expense controls reported in banking services
Are there notifications about limit exceedance?
General account alerts available
Can operations with casinos be blocked?
Yes, if flagged
Is there gambling expense statistics?
Not specifically offered by the bank
Is a "cooling-off period" supported?
No dedicated cooling-off period for gambling transactions by the bank
Can help be obtained for gambling addiction?
Referral to UK charities likely, not through bank
Is there partnership with player assistance organizations?
None public
How to set up gambling expense notifications?
Use general banking alerts; no specific gambling alerts
Which online casinos accept this payment method?
No public list
Are there exclusive partnerships with specific casinos?
None known
Do conditions differ when used in different casinos?
Not applicable
Are there special bonuses for using this method in casinos?
Not applicable
Can the method be used for both deposits and withdrawals in casinos?
Not specified
Are there geographic restrictions for casino usage?
UK regulatory restrictions apply
How do casino operators typically process transactions from this method?
Standard UK banking transfers
Are there typical processing times when used with casinos?
Same as Faster Payments or CHAPS
Do casinos usually charge additional fees for this method?
Fees depend on casino policies
Are there any known compatibility issues with major casino platforms?
None reported