What is the official website of the payment service?
The official website for Danske Bank payment services is https://danskebank.dk
- Direct message
- Leave a review
- Bookmark
- Share
- Report
- prev
- next
Where can I find the customer support contacts?
Customer support contacts can be found on the Danske Bank website under "Contact Us" or the "Help" section for payments and transfers.
What is the hotline phone number?
The main customer service phone number for Danske Bank UK is 0345 600 2882.
Is there a toll-free support number?
Specific toll-free support numbers are not explicitly confirmed; however, main contact numbers like 0345 600 2882 in the UK are local-rate calls.
What is the email address for technical support?
Verified technical support email addresses are not publicly listed; customers typically access support through phone or online channels.
Are there separate emails for different types of inquiries?
Danske Bank has specialized communication channels for customer service, sustainability, investors, media, and careers but exact public email addresses may vary.
Where can I find the online chat support?
Online chat support is available via the Danske Bank website, prominently accessible on their help and contact pages.
Does the chat support work 24/7?
Chat support availability details are not explicitly stated as 24/7; it is expected to have business hours aligned support.
Is there support through messengers (Telegram, WhatsApp)?
There is no confirmed support through Telegram or WhatsApp for Danske Bank.
What are the support working hours?
UK phone support hours are typically Mon-Fri 8am-6pm and Sat 9am-1pm, closed Sundays and bank holidays.
Does support work on weekends and holidays?
Support is available limitedly on Saturdays with shorter hours; closed Sundays and public holidays.
Are there regional offices for in-person visits?
Yes, Danske Bank operates physical branch offices for in-person visits.
Where are the physical offices located?
The headquarters is located at Holmens Kanal 2-12, Copenhagen, Denmark, with branch locations in multiple Nordic countries and the UK.
Can I schedule a personal meeting?
Personal meeting scheduling is generally available through appointment requests at branches.
Are there representatives in different countries?
Danske Bank has offices and representatives in Denmark, UK, Norway, Sweden, Finland, and other Nordic and Baltic countries.
In which languages is support available?
Support languages include Danish, English, Swedish, Finnish, Norwegian, and potentially other Nordic languages.
How quickly does support respond to requests?
Average response times vary by channel; phone responses are typically immediate during business hours, email or chat may take from hours to a couple of days.
Is there a priority system for VIP clients?
VIP customers generally receive priority customer support and specialized services though exact policies are not publicly detailed.
Can I request a callback?
Callback services are commonly available in banking customer support but no explicit public confirmation for Danske Bank.
When was the payment service founded?
Danske Bank was founded in 1871.
Who is the founder and owner of the service?
Danske Bank was founded by local Danish financiers and is now a publicly listed company owned by shareholders.
In which country is the company registered?
Danske Bank A/S is registered in Denmark.
What is the development history of the payment service?
Danske Bank evolved from a Danish local bank into a leading Nordic financial institution, integrating modern digital banking, mobile payments, and multi-banking platforms.
Have there been major updates or rebranding?
The bank has continually updated its digital platforms and rebranded to emphasize its Nordic and digital service expansion, including launching the District multi-banking platform.
Who sits on the company's board of directors?
The board consists of experienced executives from the financial sector; current detailed names can be found on the official Danske Bank corporate governance page.
Are there investors or partners in the service?
As a listed company, Danske Bank has institutional and retail investors and collaborates with technology and payment service partners.
Does the company participate in stock trading?
Yes, Danske Bank is publicly traded on the Nasdaq Copenhagen stock exchange.
What is the company's market capitalization?
The exact market capitalization fluctuates, but it generally ranks among the largest Nordic financial institutions by market value.
Are there subsidiary companies or branches?
Danske Bank has subsidiaries and branches across the Nordic countries and the UK.
What licenses does the payment service have?
Danske Bank is authorized under Danish and European banking regulations, holding licenses for banking and payment services.
In which jurisdictions does the service operate officially?
Danske Bank operates officially in Denmark, Nordic countries, UK, Ireland, and parts of the Baltic region.
Are there licenses for cryptocurrency operations?
There is no verified information on cryptocurrency-specific licenses held by Danske Bank.
Does the service comply with AML/KYC requirements?
Danske Bank strictly complies with AML and KYC requirements as mandated by Danish and EU regulations.
Are there security certificates (PCI DSS, etc.)?
Danske Bank holds industry-standard security certifications including PCI DSS for card payments.
Has the service undergone security audits?
Regular security audits are conducted as part of regulatory compliance and internal controls.
Is there insurance for client funds?
Client funds are protected under Danish law, including deposit guarantee schemes securing deposits up to specified limits.
Which international standards does it comply with?
Danske Bank complies with international banking standards including ISO 20022 for payments, PCI DSS, GDPR, and Basel accords.
Have there been any regulatory fines or violations?
There are no widely publicized recent major regulatory fines or violations involving Danske Bank payment services.
Where can I find real reviews about the service?
Reviews can be found on financial review sites such as Trustpilot, Google Reviews, and banking forums.
What are the main user complaints?
Common complaints include customer service delays, card usage issues abroad, and online banking glitches.
What do users most often praise the service for?
Users praise Danske Bank for reliability, comprehensive digital banking services, and effective payment options.
Are there issues with fund withdrawals?
Some users report occasional delays in withdrawals but no systemic issues documented.
Is the interface convenient according to users?
The mobile app and web interface are generally rated user-friendly and well-designed.
Are clients satisfied with transaction speed?
Transaction speeds are largely satisfactory, supporting instant internal transfers and timely external payments.
Do users recommend this service?
Many users recommend Danske Bank, especially for Nordic banking needs, though some advise caution on service responsiveness.
How do experts assess the service's reliability?
Experts recognize Danske Bank as a stable, secure, and reputable payment service provider in the Nordic banking sector.
Are there industry awards and recognitions?
Danske Bank has received various awards for digital banking innovation and customer service in Nordic financial circles.
Does the service participate in payment system rankings?
Danske Bank is often included in rankings of leading Nordic banks and payment service providers.
Are there recommendations from financial regulators?
Danske Bank is regularly monitored and recommended for compliance and reliability by Danish regulators.
What reputation does the service have among partners?
The bank is respected among payment and financial industry partners for its infrastructure and integration capabilities.
How do they evaluate solution innovation?
Danske Bank is rated positively for innovation, especially with its multi-banking platform and digital payment solutions.
Are there quality service certificates?
The bank holds quality certifications relevant to banking and payment services.
Does the company participate in industry conferences?
Danske Bank representatives actively participate in Nordic and international financial technology conferences.
How does the service position itself in the market?
Danske Bank positions itself as a leading Nordic bank with strong digital capabilities and customer-centric payment solutions.
Which fiat currencies does the service support?
It supports major fiat currencies relevant to Nordic and international banking, including DKK, EUR, GBP, USD, SEK, and NOK.
Are cryptocurrencies supported? Which ones specifically?
Danske Bank currently does not offer direct cryptocurrency wallet or exchange services.
Is there a proprietary cryptocurrency or token?
No proprietary cryptocurrency or token is offered by Danske Bank.
Can currencies be converted within the service?
Currency conversion is supported for payments and transfers in multiple currencies.
What exchange rates are used for conversion?
Exchange rates are based on market rates with added bank margins; specifics are disclosed during transactions.
How often are exchange rates updated?
Exchange rates are updated regularly during banking hours to reflect market changes.
Are stablecoins supported?
Stablecoins are not supported by Danske Bank.
Can exotic currencies be handled?
Exotic currency support is limited; common global currencies are preferred.
Are there currency restrictions in different countries?
Currency restrictions comply with international and local regulatory requirements.
What types of transfers does the service support?
Transfers include domestic bank transfers, international SWIFT payments, standing orders, direct debits, and mobile payments.
Can transfers be made between service users?
Yes, internal transfers between Danske Bank customers are supported and usually instant.
Are transfers to bank cards supported?
Transfers directly to bank cards are generally not standard, but card payments and top-ups are supported.
Can money be transferred to bank accounts?
Yes, transfers to external bank accounts are supported via domestic and international methods.
Is bill payment available?
Bill payment services are available through Danske Mobile Banking and eBanking.
Are recurring payments supported?
Yes, standing orders and recurring payment setups are supported.
Can automatic transfers be set up?
Automatic transfers and payment scheduling can be configured through eBanking and mobile apps.
Is payment scheduling available?
Payment scheduling is supported for future-dated payments.
Are group payments supported?
Group payment or splitting features are not explicitly noted; generally handled via internal transfers.
Can payment links be created?
Payment link creation is not publicly indicated as a supported feature.
What are the minimum transaction amounts in the service?
Minimum transaction amounts depend on the type of transaction and channel; no broad default minimum is published.
What are the maximum amounts that can be transferred?
Maximum daily payment limits vary; £25,000 daily limit via UK eBanking, lower limits on mobile apps, with higher amounts possible in branches.
Are there daily limits on operations?
Yes, daily limits apply depending on channel and verification levels.
What monthly and annual limits are in effect?
Monthly and annual limits depend on account agreements and customer verification.
Can limits be increased? How?
Limits can be increased by contacting customer service or visiting a branch with appropriate documentation.
Do limits differ for verified users?
Verified users generally have higher transaction limits.
Are there restrictions for new accounts?
New accounts often have initial restrictions to mitigate fraud risk.
Do special limits apply in different countries?
Yes, limits may vary by the country of account registration.
Can operations be temporarily blocked?
Operations may be blocked temporarily due to security concerns or regulatory compliance.
Are there limits on the number of daily operations?
Some limits may apply but specific numbers are confidential due to security reasons.
What are the minimum amounts for account funding?
Minimum funding amounts vary by method, generally no large minimum for standard deposits.
What methods of funding are supported?
Funding methods include bank transfers, card payments, deposits at branches, and possibly mobile deposits.
Are there fees for funding?
Funding fees depend on method; many electronic funding options are free, while some methods may incur fees.
What are the minimum funding amounts?
Minimum deposit amounts vary by method; no uniform published figure.
How quickly are funds credited when funding?
Funds from bank transfers credit typically the same or next business day; card funding can be instant or delayed depending on issuer.
How can money be withdrawn from the system?
Money can be withdrawn via ATM, bank transfer, card withdrawals, or branch cash withdrawals.
Are there fees for fund withdrawal?
Withdrawal fees may apply for international or card withdrawals; domestic transfers usually free.
How long does withdrawal take?
Withdrawal times depend on method; internal transfers are often instant, international may take 1-3 business days.
What withdrawal limits are set?
Withdrawal limits vary by account type and channel.
How quickly are funds credited when funding with a card?
Card funding is often instant but may take a short processing window.
How long does a bank transfer take?
Domestic transfers are typically same day or next business day; international can take several days.
How quickly do cryptocurrency transfers arrive?
Cryptocurrency transfers are not supported by the bank.
Are transfers between users instant?
Internal transfers between customers are generally instant.
Are there delays when funding on weekends?
Funding via banks may delay on weekends due to banking hours.
Do holidays affect funding speed?
Yes, holidays can delay transaction processing.
Can crediting be accelerated for a fee?
Express transfer services may be available for a fee, depending on service.
What determines the speed of funding processing?
Factors include payment method, intermediary banks, and timing of submission.
Are there notifications about funding status?
Customers receive notifications by email or app push about payment status.
What to do if funding takes too long?
Contact customer support with transaction details for investigation.
How quickly are withdrawal requests processed?
Withdrawal requests are processed within banking hours, often same day for domestic.
How long does card withdrawal take?
Card withdrawals are typically instant at ATMs.
How quickly do bank transfers arrive?
Domestic transfers usually arrive within one business day; international can take longer.
Are cryptocurrency withdrawals instant?
Cryptocurrency withdrawals are not supported.
Are there withdrawal delays on weekends?
Weekend withdrawals may be delayed due to banking system closures.
Do holidays affect withdrawal speed?
Holidays affect processing speed; expect delays.
Can withdrawal be accelerated for an additional fee?
Some instant transfer options may be available at extra cost.
What determines withdrawal processing time?
Processing times depend on payment method, account type, and banking hours.
Are there notifications about withdrawal status?
Withdrawal status alerts are typically sent via app or email.
Can a withdrawal request be canceled?
Canceling withdrawal requests depends on processing stage; not always possible.
How to register with the payment service?
Registration is done online or in branch by providing personal identification and contact information.
What data is needed to create an account?
Required data includes identity documents, personal details, contact info, and proof of address.
Can registration be done without email?
Email is generally required for digital registration for correspondence.
Is phone confirmation required during registration?
Phone number verification is often required.
Are there age restrictions for registration?
Minimum age is typically 18 years.
Can a corporate account be created?
Yes, Danske Bank offers business accounts with separate registration processes.
Is it required to provide real data?
Real and verifiable data is required by law to comply with KYC.
Are there country restrictions for registration?
Registration is limited to residents of countries where Danske Bank operates.
How long does account activation take?
Activation varies but typically completes within 1-3 business days after verification.
What verification levels exist?
Multiple verification levels include basic identity verification and enhanced due diligence.
What documents are required for basic verification?
Basic verification requires photo ID and proof of address.
Are documents needed for full verification?
Enhanced verification may require additional documents such as financial statements.
Are digital copies of documents accepted?
Yes, digital document uploads are accepted.
How long does the verification procedure take?
Verification usually takes 1-3 business days.
Can the service be used without verification?
Limited functionality is available without verification, usually with stringent limits.
What restrictions apply to unverified users?
Unverified users face low transaction limits and restricted access to services.
Is address confirmation required?
Address verification is standard procedure using official documents.
Is a selfie with documents required?
Some services may require photo-based identity verification.
How often do documents need to be updated?
Documents may need updating every few years or upon changes in user status.
What encryption technologies does the service use?
Uses TLS encryption for data in transit and AES encryption for data at rest.
Is two-factor authentication supported?
Yes, 2FA is supported via app authentication or SMS.
Are there SMS confirmations for operations?
SMS transaction confirmations are commonly used for security.
Is biometric authentication supported?
Biometric logins are supported in mobile apps (Touch ID/Face ID).
Is blockchain technology used?
Blockchain is not currently used in core payment processes.
Is there a multi-level security system?
Yes, multiple layers include firewalls, encryption, authentication, and monitoring.
How is user personal data protected?
Data protection complies with GDPR and Danish data privacy laws, using technical and organizational safeguards.
Is cold storage used for cryptocurrencies?
Not applicable as banking services do not handle crypto custody.
Is there DDoS attack protection?
Systems include DDoS mitigation to prevent service disruption.
Are regular security audits conducted?
Security audits are performed regularly for compliance and risk management.
What anti-phishing protection measures are provided?
Anti-phishing training, secure login procedures, and alerts are provided.
Is there a suspicious activity detection system?
Yes, monitoring systems detect and flag suspicious transactions.
How does the service combat money laundering?
Through strict AML policies, transaction monitoring, and customer due diligence.
Is there blocking of suspicious accounts?
Suspicious accounts are blocked pending investigation.
What to do when fraud is detected?
Report to customer support immediately for mitigation and investigation.
How to report suspicious activity?
Use official banking channels via phone or online to report.
Is there compensation for damage from fraudsters?
Compensation policies exist but depend on case specifics and regulatory rules.
What user rights exist for disputed transactions?
Users can dispute transactions and initiate investigations under consumer protection laws.
How to dispute account blocking?
Contact customer service and provide documentation to resolve blocking issues.
Is there insurance against cyber attacks?
The bank maintains cyber insurance as part of risk management.
What fees does the service charge for transfers?
Transfer fees vary by type; many internal transfers are free, while international or urgent transfers incur fees.
Are there fees for account funding?
Deposits are usually free but specific methods may have fees.
Are fees charged for fund withdrawal?
Withdrawal fees may apply for international and card withdrawals.
Are there fees for currency conversion?
Currency conversion fees apply based on the transaction amount.
Are there fees for account inactivity?
Inactivity fees may apply after extended dormancy.
Are there account maintenance fees?
Some accounts may have monthly maintenance fees depending on product type.
Are fees charged for operation cancellation?
Fees are typically not charged for cancellations within allowed timeframes.
Are there fees for expedited operations?
Express payments usually have additional service fees.
Are there hidden fees?
Fees are disclosed transparently in terms and conditions to avoid hidden charges.
How are fees calculated for large amounts?
Larger transactions may incur tiered fees or percentage-based charges.
Are there different tariff plans in the service?
Various account types and tariff plans cater to different customer needs.
What advantages does VIP status provide?
VIP status offers priority support, personalized services, and tailored fees.
How to get preferential conditions?
Preferential treatment is given to high-net-worth clients or premium account holders.
Are there free operations per month?
Some accounts include a number of free transactions monthly.
Are there discounts for active users?
Discounts may be provided based on transaction volumes or service bundling.
Are there corporate tariffs?
Corporate accounts have specific pricing plans suited to business needs.
Can individual conditions be obtained?
Custom pricing and services are available for large or corporate clients.
Do promotional codes work for fee reduction?
Promotional codes are uncommon for banking fees.
Are there cashback programs?
Danske Bank offers cashback and reward programs linked to certain cards.
Are there discounts for transaction volumes?
Transaction volume discounts are available for business customers.
Is there an official mobile application?
Yes, Danske Bank offers official mobile apps.
On which platforms is the application available?
Mobile apps are available on iOS and Android platforms.
What functions are available in the mobile application?
Mobile app supports payments, transfers, card management, account overview, notifications, and biometric login.
Does functionality differ from the web version?
Mobile app functionality is similar but tailored for mobile use with some differences.
Is Touch ID/Face ID supported?
Yes, biometric authentication is supported.
Can the application work offline?
Some features like viewing cached data work offline; transactions require online connection.
Are there push notifications about operations?
Push notifications are supported for transactions and alerts.
Is dark theme supported?
Some versions offer dark mode support.
How often is the mobile application updated?
Updates occur regularly to improve performance and security.
Are there beta versions of the application?
Beta versions may be available through app stores or testing programs.
Is the web interface of the service convenient?
The web interface is designed for ease of use with modern standards.
Is responsive design supported?
Yes, the website supports responsive design for mobile access.
In which languages is the interface available?
Interfaces are available mainly in Danish and English.
Is there a night mode for the website?
Night mode is available in some interface versions.
Are hotkeys supported?
Keyboard shortcuts are limited but may be available for accessibility.
Can data be exported?
Data export in formats like CSV is supported for statements.
Is there an API for developers?
APIs exist primarily for business clients and integrated services.
Is integration with other services supported?
Danske Bank supports integration with accounting and ERP systems.
How often is the web interface updated?
The web interface is updated periodically for security and feature enhancement.
Are there virtual cards in the service?
Virtual cards are offered with some account types or card products.
Can disposable cards be created?
Disposable or single-use cards are not widely offered.
Is multi-currency account functionality supported?
Multi-currency accounts are available for business and private clients.
Are there investment products?
Investment services are provided including mutual funds and asset management.
Can interest be earned on balance?
Certain account types offer interest on balances.
Are there credit products?
Credit cards, loans, and credit lines are available.
Is P2P trading supported?
Peer-to-peer trading is not a primary service.
Can cryptocurrencies be bought/sold?
Cryptocurrency trading is not directly offered.
Is there acquiring for business?
Merchant acquiring and point of sale payment solutions are offered.
Are mass payouts supported?
Bulk payment services are available for business clients.
Is there a loyalty program in the service?
Loyalty programs exist linked to credit cards.
How are bonus points earned?
Bonus points are earned through card transactions.
Is there cashback for operations?
Cashback rewards are available for selected cardholders.
Are there referral programs?
Referral incentives may be offered occasionally.
What privileges do VIP clients have?
VIP clients receive dedicated managers, fee discounts, and exclusive offers.
Are there seasonal promotions and offers?
Seasonal offers apply mostly to cardholders.
Can premium status be obtained?
Premium accounts require meeting balance or income thresholds.
Are there partner discounts?
Partner discounts are available through card programs.
Are there corporate loyalty programs?
Corporate loyalty programs exist tailored to business needs.
Does the service allow operations with online casinos?
Casino-related transactions are usually restricted or monitored carefully.
Are there restrictions on gambling transactions?
Gambling transactions may be restricted or subject to additional controls.
Can accounts be blocked for casino play?
Accounts may be blocked if gambling policies are violated.
How does the service view gambling?
The bank enforces responsible gambling policies and compliance with law.
Are there special conditions for gambling?
Gambling transactions may have specific terms and monitoring.
Are casino transactions tracked?
Casino transactions are monitored for regulatory compliance.
Can operations with gambling sites be hidden?
Transaction privacy does not allow hiding of gambling-related payments.
Are there notifications about gambling expenses?
Notifications may be set for transactions but casino-specific alerts are not standard.
Are there special fees for gambling operations?
Fees are typically standard; no special gambling fees publicized.
Can limits be set on gambling?
Spending limits may be set voluntarily by customers.
Is there a self-exclusion function?
Self-exclusion tools for gambling are supported by bank collaboration.
Can access to gambling sites be restricted?
Banks may implement blocking at customer request or compliance.
Is gambling expense control supported?
Some tools assist in monitoring gambling expenditures.
Are there notifications about limit exceedance?
Alerts can be set for exceeding payment limits.
Can operations with casinos be blocked?
Yes, blocking can be applied for gambling-related transactions.
Is a "cooling-off period" supported?
Cooling-off periods are part of responsible gambling frameworks.
Can help be obtained for gambling addiction?
Banks refer customers to gambling addiction support services.
Is there partnership with player assistance organizations?
Partnerships exist to support responsible gambling.
How to set up gambling expense notifications?
Customers can request alerts through banking support channels.
Which online casinos accept this payment method?
Specific casino acceptance is not publicly listed.
Are there exclusive partnerships with specific casinos?
No widely known exclusive casino payment partnerships.
Do conditions differ when used in different casinos?
Terms depend on casino operators and payment processing.
Are there special bonuses for using this method in casinos?
No special casino-related payment bonuses documented.
Can the method be used for both deposits and withdrawals in casinos?
Deposits are typically supported; withdrawals via bank vary by casino.
Are there geographic restrictions for casino usage?
Gambling transaction permissions adhere to local laws.
How do casino operators typically process transactions from this method?
Casino operators process payments as standard bank transactions.
Are there typical processing times when used with casinos?
Processing times align with general banking transfer times.
Do casinos usually charge additional fees for this method?
Some casinos may charge fees, but not from the bank.
Are there any known compatibility issues with major casino platforms?
No known widespread compatibility issues reported.