What is the official website of the payment service?
https://danskebank.fi/
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Where can I find the customer support contacts?
Customer support contact information is available on the official Danske Bank Finland website under the customer service section.
What is the hotline phone number?
The main customer service phone number in Finland is 0600 12525.
Is there a toll-free support number?
There is no verified toll-free number; however, the above phone number is charged at local/mobile network rates.
What is the email address for technical support?
The technical support email address for corporate customers is [email protected].
Are there separate emails for different types of inquiries?
Yes, there are specialized emails, for example, [email protected] for asset services in Finland.
Where can I find the online chat support?
There is no verified specific online chat support service publicly documented; usually web and in-bank services provide it if available.
Does the chat support work 24/7?
No verified 24/7 chat support information available for Danske Bank Finland.
Is there support through messengers (Telegram, WhatsApp)?
There is no verified information about support through Telegram or WhatsApp for Danske Bank Finland.
What are the support working hours?
Customer support in Finland typically operates Monday to Friday from 8:00 to 16:00.
Does support work on weekends and holidays?
Customer support does not operate on weekends or public holidays.
Are there regional offices for in-person visits?
Yes, Danske Bank has physical branch offices in Finland where customers can visit in person.
Where are the physical offices located?
The registered domicile and address for Danske Bank Finland branch is Televisiokatu 1, FI-00075 Helsinki, Finland.
Can I schedule a personal meeting?
Personal meetings can typically be scheduled by contacting the branch or customer service directly.
Are there representatives in different countries?
Danske Bank operates in multiple Nordic and Baltic countries with local branches and representative offices.
In which languages is support available?
Support is available primarily in Finnish and English; Danish and Swedish may also be supported given the regional presence.
How quickly does support respond to requests?
User reports suggest response times can vary; some users have reported waiting several business days (up to 5-8) for replies.
Is there a priority system for VIP clients?
VIP clients often receive priority customer support and personalized service, typical of large Nordic banks.
Can I request a callback?
Callback services are generally available upon request through customer service channels.
When was the payment service founded?
Danske Bank was founded in 1871; MobilePay, their mobile payment product, was launched in Finland in 2013.
Who is the founder and owner of the service?
Danske Bank A/S is the parent company; it is a public Nordic universal bank headquartered in Copenhagen.
In which country is the company registered?
The company is registered in Denmark, with a branch registered for operations in Finland.
What is the development history of the payment service?
Danske Bank evolved from a local Danish bank to a major Nordic financial group expanding across Nordic and Baltic regions; digital payment services like MobilePay were introduced around 2013.
Have there been major updates or rebranding?
MobilePay merged with Vipps (Norway) in 2022 forming Vipps MobilePay while maintaining separate brands locally.
Who sits on the company's board of directors?
Specific Finland branch board details are not public, but Danske Bank Group has a board based in Denmark with key Nordic executives.
Are there investors or partners in the service?
Danske Bank partners strategically with payment processors like Nets as well as integration partners for payment services.
Does the company participate in stock trading?
Yes, Danske Bank A/S is publicly traded on the Nasdaq Copenhagen stock exchange.
What is the company's market capitalization?
Market capitalization fluctuates; current figures should be obtained from financial market data for Danske Bank A/S.
Are there subsidiary companies or branches?
Danske Bank has branches in Finland and other Nordic/Baltic countries plus subsidiaries in various financial service segments.
What licenses does the payment service have?
Danske Bank holds banking and payment licenses regulated under EU and Finnish financial authorities for payment services.
In which jurisdictions does the service operate officially?
Official operations include Finland, Denmark, Norway, Sweden, Estonia, Latvia, Lithuania, and the broader EU/EEA.
Are there licenses for cryptocurrency operations?
No verified cryptocurrency-specific licenses publicly disclosed for Danske Bank Finland.
Does the service comply with AML/KYC requirements?
Yes, Danske Bank complies with EU and Finnish AML/KYC regulations as part of licensed financial institutions.
Are there security certificates (PCI DSS, etc.)?
Danske Bank maintains industry-standard security certifications, typically including PCI DSS for card payments.
Has the service undergone security audits?
Regular internal and external security audits are conducted to maintain compliance and security posture.
Is there insurance for client funds?
Client funds are protected under Finnish deposit guarantee schemes and European banking regulations.
Which international standards does it comply with?
Compliance with PCI DSS, GDPR, PSD2, SEPA rules, and other relevant EU banking standards.
Have there been any regulatory fines or violations?
No publicly reported major regulatory fines or compliance violations specifically for Danske Bank Finland.
Where can I find real reviews about the service?
Reviews can be found on Trustpilot, Google Reviews, and Finnish consumer feedback platforms.
What are the main user complaints?
Common complaints include slow customer service responses, high fees, and limited online banking usability.
What do users most often praise the service for?
Users appreciate the bank’s wide network, solid payment services, and MobilePay's convenience.
Are there issues with fund withdrawals?
Some users have reported occasional delays or complications in withdrawal processing.
Is the interface convenient according to users?
The online and mobile interfaces receive mixed feedback; some find them outdated or difficult.
Are clients satisfied with transaction speed?
Transaction speeds generally meet expectations for standard banking transfers and payments.
Do users recommend this service?
Recommendation rates vary; some users recommend especially for Nordic-focused services, others do not.
How do experts assess the service's reliability?
Experts view Danske Bank as a stable, reputable financial institution with reliable payment infrastructure.
Are there industry awards and recognitions?
Danske Bank has received various Nordic banking awards but no specific awards disclosed for Finnish branch services.
Does the service participate in payment system rankings?
Danske Bank is recognized as one of the major Nordic banks in payment system analyses.
Are there recommendations from financial regulators?
Regulators endorse Danske Bank as a licensed and supervised bank under EU and national authorities.
What reputation does the service have among partners?
The bank is regarded as a strong partner, notably with Nets in payment processing collaborations.
How do they evaluate solution innovation?
Danske Bank is seen as innovating with digital wallets and omni-channel payment solutions.
Are there quality service certificates?
The bank holds standard quality and information security certifications relevant to banking.
Does the company participate in industry conferences?
Danske Bank participates in significant Nordic and European finance and payment industry events.
How does the service position itself in the market?
Positioned as a leading Nordic universal bank with strong focus on digital transformation and customer-centric services.
Which fiat currencies does the service support?
Primarily supports Euro (EUR) for Finland and other Nordic countries supported currencies.
Are cryptocurrencies supported? Which ones specifically?
Cryptocurrency services are not directly supported by Danske Bank Finland.
Is there a proprietary cryptocurrency or token?
No proprietary cryptocurrency or token exists from Danske Bank Finland.
Can currencies be converted within the service?
Currency conversion services are available for supported fiat currencies.
What exchange rates are used for conversion?
Exchange rates are determined based on market rates with standard commercial spreads.
How often are exchange rates updated?
Exchange rates are updated in real-time or at least daily in line with market fluctuations.
Are stablecoins supported?
Stablecoins are not supported by Danske Bank Finland.
Can exotic currencies be handled?
Exotic currency support is limited and mostly subject to correspondent banking arrangements.
Are there currency restrictions in different countries?
Currency restrictions follow local regulatory and international banking rules.
What types of transfers does the service support?
Supports domestic/international bank transfers, SEPA payments, card payments, and mobile payments.
Can transfers be made between service users?
Yes, account-to-account transfers within Danske Bank and via MobilePay are supported.
Are transfers to bank cards supported?
Transfers to and from bank cards are supported within applicable card networks.
Can money be transferred to bank accounts?
Yes, money can be transferred to Finnish and international bank accounts.
Is bill payment available?
Bill payment services are supported via online banking and mobile app.
Are recurring payments supported?
Recurring payment options are available for both corporate and personal customers.
Can automatic transfers be set up?
Automatic scheduled transfers can be configured via online banking services.
Is payment scheduling available?
Payment scheduling features are supported for future-dated transactions.
Are group payments supported?
Group payment or payment splitting features are limited or not explicitly advertised.
Can payment links be created?
Payment link generation is not specifically documented as a retail feature.
What are the minimum transaction amounts in the service?
Minimum transaction amounts usually depend on type of payment and regulatory limits.
What are the maximum amounts that can be transferred?
Maximum limits depend on customer profile, verification level, and transaction type.
Are there daily limits on operations?
Daily limits for payments and transfers are applied based on account type and verification.
What monthly and annual limits are in effect?
Monthly and annual transaction limits exist according to banking policies and regulatory compliance.
Can limits be increased? How?
Limits can be increased by contacting customer service and completing additional verification.
Do limits differ for verified users?
Verified users generally enjoy higher transaction limits than unverified or new customers.
Are there restrictions for new accounts?
New accounts typically have lower limits and restrictions until full verification is completed.
Do special limits apply in different countries?
Limits may vary based on country regulations and specific branch policies.
Can operations be temporarily blocked?
Operations can be temporarily blocked due to suspected fraud, compliance checks, or customer requests.
Are there limits on the number of daily operations?
Limits on number of daily transactions may be in place for security and risk management.
What are the minimum amounts for account funding?
Minimum deposit amounts vary by funding method and account type.
What methods of funding are supported?
Funding methods include bank transfers, card payments, and possibly cash deposits at branches.
Are there fees for funding?
Most bank transfer funding methods have no or low fees; card funding may incur fees depending on agreements.
What are the minimum funding amounts?
Minimum funding amounts depend on payment method and bank rules.
How quickly are funds credited when funding?
Credit times for funding vary—bank transfers typically 1-2 business days; card funding can be instant or same day.
How can money be withdrawn from the system?
Money can be withdrawn via ATM cards, bank transfers to other accounts, or branch withdrawals.
Are there fees for fund withdrawal?
Withdrawal fees depend on method used, account type, and country-specific fee policies.
How long does withdrawal take?
Withdrawal processing times vary; transfers 1-3 business days, ATM withdrawals instant.
What withdrawal limits are set?
Withdrawal limits depend on customer profile, account type, and ATM/network restrictions.
How quickly are funds credited when funding with a card?
Card funding is usually credited instantly or within a few minutes.
How long does a bank transfer take?
Bank transfers typically take 1-2 business days within the EU/EEA.
How quickly do cryptocurrency transfers arrive?
Cryptocurrency transfers are not supported.
Are transfers between users instant?
Transfers within the bank, including MobilePay, are typically instant or near-instant.
Are there delays when funding on weekends?
Weekend funding processing may be delayed until next business day by banking systems.
Do holidays affect funding speed?
Public holidays delay processing and crediting times in banking systems.
Can crediting be accelerated for a fee?
Express transfer options may be available for increased fees in some cases.
What determines the speed of funding processing?
Processing speed depends on payment method, bank policies, and clearing systems.
Are there notifications about funding status?
Clients receive notifications via email or banking apps about funding status.
What to do if funding takes too long?
Contact customer service with transaction details for investigation if funding is delayed.
How quickly are withdrawal requests processed?
Withdrawal requests are processed usually within 1-3 business days.
How long does card withdrawal take?
ATM card cash withdrawals are immediate subject to machine limits.
How quickly do bank transfers arrive?
Bank transfers usually arrive in 1-2 business days.
Are cryptocurrency withdrawals instant?
Cryptocurrency withdrawals are not supported.
Are there withdrawal delays on weekends?
Weekend delays are common; withdrawals are processed next business day.
Do holidays affect withdrawal speed?
Yes, public holidays delay withdrawal processing times.
Can withdrawal be accelerated for an additional fee?
Some banks offer expedited withdrawals for additional fees.
What determines withdrawal processing time?
Factors include payment method, bank processing routines, time of request.
Are there notifications about withdrawal status?
Clients typically receive confirmation via app or email when withdrawals are processed.
Can a withdrawal request be canceled?
Cancellation is possible only in limited conditions before the transaction is completed.
How to register with the payment service?
Customers can register via online banking or branch applications with personal identification.
What data is needed to create an account?
Required data includes personal identity number, proof of address, and contact information.
Can registration be done without email?
Email is generally required for communication and account management.
Is phone confirmation required during registration?
Phone confirmation or verification is typically part of the registration process.
Are there age restrictions for registration?
Minimum age for account registration is typically 18 years or 15 for MobilePay with parental consent.
Can a corporate account be created?
Yes, Danske Bank offers corporate accounts with business registration requirements.
Is it required to provide real data?
Real and verified personal data is required by banking regulations.
Are there country restrictions for registration?
Registration is limited to residents and businesses operating in Finland or supported countries.
How long does account activation take?
Activation usually takes a few business days after document verification.
What verification levels exist?
There are basic and enhanced verification tiers depending on account type and usage.
What documents are required for basic verification?
Basic verification requires a valid ID, proof of address, and contact information.
Are documents needed for full verification?
Full verification may require additional proof of income, business documents, or source of funds.
Are digital copies of documents accepted?
Digital submission of scanned documents is commonly accepted.
How long does the verification procedure take?
Verification can take from hours to several business days.
Can the service be used without verification?
Limited services are available without full verification.
What restrictions apply to unverified users?
Lower limits on transactions, no access to advanced banking features.
Is address confirmation required?
Yes, address verification is a standard requirement.
Is a selfie with documents required?
Typically not mandatory, but biometric verification may be used in some cases.
How often do documents need to be updated?
Documents may be reviewed and updated every few years or as required by law.
What encryption technologies does the service use?
Uses standard TLS/SSL encryption for data transmission.
Is two-factor authentication supported?
Yes, 2FA is supported and recommended for enhanced security.
Are there SMS confirmations for operations?
SMS OTPs are commonly used for transaction confirmations.
Is biometric authentication supported?
Biometric login (fingerprint, Face ID) is supported in mobile apps.
Is blockchain technology used?
Blockchain technology is not directly used in their core payment services.
Is there a multi-level security system?
Yes, including encryption, multi-factor authentication, and fraud monitoring.
How is user personal data protected?
Complies with GDPR and employs data protection and privacy standards.
Is cold storage used for cryptocurrencies?
Cryptocurrencies are not supported; cold storage not applicable.
Is there DDoS attack protection?
Banking systems are protected by DDoS mitigation technologies.
Are regular security audits conducted?
Yes, regular internal and external audits occur to ensure compliance.
What anti-phishing protection measures are provided?
Anti-phishing education, secure login processes, and fraud alerts are implemented.
Is there a suspicious activity detection system?
Yes, automated fraud detection and monitoring systems exist.
How does the service combat money laundering?
Through strict AML policies, KYC checks, transaction monitoring, and reporting.
Is there blocking of suspicious accounts?
Accounts are blocked or restricted if suspicious activity is detected.
What to do when fraud is detected?
Customers should immediately contact customer support and follow bank procedures.
How to report suspicious activity?
Via customer service phone, email, or online banking reporting tools.
Is there compensation for damage from fraudsters?
Compensation policies align with Finnish consumer protection laws.
What user rights exist for disputed transactions?
Users can dispute unauthorized transactions and have recourse under banking regulations.
How to dispute account blocking?
Disputes are handled through customer service with review procedures.
Is there insurance against cyber attacks?
The bank maintains insurance against cyber risks as part of operational risk management.
What fees does the service charge for transfers?
Fees vary by transfer type; e.g., PSD2 payments in Finland typically have low fees (around €2.5).
Are there fees for account funding?
Funding fees depend on method; bank transfers may be free, card funding may incur fees.
Are fees charged for fund withdrawal?
Withdrawal fees may apply depending on method and account type.
Are there fees for currency conversion?
Currency conversions incur fees varying by merchant agreements.
Are there fees for account inactivity?
Inactivity fees may be charged according to account terms.
Are there account maintenance fees?
Maintenance fees depend on account type and customer relationship.
Are fees charged for operation cancellation?
Some cancellation fees may apply depending on timing and conditions.
Are there fees for expedited operations?
Express service fees can apply for faster processing.
Are there hidden fees?
Fees are disclosed per EU regulations, but user complaints occasionally mention unexpected fees.
How are fees calculated for large amounts?
Larger transactions may have tiered fees or proportional percentages.
Are there different tariff plans in the service?
Multiple pricing plans exist for personal, business, and corporate customers.
What advantages does VIP status provide?
VIP clients may receive personalized service, preferential fees, and account management.
How to get preferential conditions?
Contact relationship managers or upgrade account status based on volume or assets.
Are there free operations per month?
Free monthly operations may be included depending on plan.
Are there discounts for active users?
Volume discounts and fee waivers can apply for active customers.
Are there corporate tariffs?
Corporate accounts have specific pricing and service agreements.
Can individual conditions be obtained?
Large customers can negotiate custom pricing.
Do promotional codes work for fee reduction?
Promotional codes are generally not common in traditional banking fees.
Are there cashback programs?
Cashback programs are limited to specific card products.
Are there discounts for transaction volumes?
Volume-based discounts exist primarily for corporate clients.
Is there an official mobile application?
Yes, the Danske Bank mobile app is available.
On which platforms is the application available?
The app is available on iOS and Android.
What functions are available in the mobile application?
Account management, payments, transfers, mobile card services, and MobilePay integration.
Does functionality differ from the web version?
Basic features are similar though mobile app supports biometric login; some advanced functions are easier on the web.
Is Touch ID/Face ID supported?
Yes, biometric authentication is supported.
Can the application work offline?
Limited offline features; internet connection needed for transactions.
Are there push notifications about operations?
Push notifications can be enabled for account activity.
Is dark theme supported?
Dark mode availability depends on app version, generally supported.
How often is the mobile application updated?
Updates occur regularly, often monthly or quarterly.
Are there beta versions of the application?
Beta testing may be available through app stores or invitation.
Is the web interface of the service convenient?
User feedback on web interface is mixed; some find it outdated or less intuitive.
Is responsive design supported?
The website supports responsive design for mobile compatibility.
In which languages is the interface available?
Finnish, Swedish, English.
Is there a night mode for the website?
Night mode availability is limited or not standard.
Are hotkeys supported?
Hotkeys are generally not supported.
Can data be exported?
Users can export transaction history and statements.
Is there an API for developers?
APIs exist for business customers for payment integration.
Is integration with other services supported?
Integrations with accounting and ERP systems are supported.
How often is the web interface updated?
Periodic updates based on compliance and user feedback.
Are there virtual cards in the service?
Virtual card issuance is offered in select markets.
Can disposable cards be created?
Disposable cards are not generally offered.
Is multi-currency account functionality supported?
Multi-currency accounts are available for corporate clients.
Are there investment products?
Investment services are available through Danske Bank.
Can interest be earned on balance?
Interest is earned on some deposit account types.
Are there credit products?
Credit and loan products are available.
Is P2P trading supported?
P2P trading is not a core service.
Can cryptocurrencies be bought/sold?
Direct cryptocurrency trading is not supported.
Is there acquiring for business?
Merchant acquiring services are offered in partnership with Nets.
Are mass payouts supported?
Mass payment solutions are available for corporate customers.
Is there a loyalty program in the service?
Loyalty programs are limited; some card products offer rewards.
How are bonus points earned?
Bonus points are earned mainly via credit card usage.
Is there cashback for operations?
Cashback is offered on some credit card products.
Are there referral programs?
No widely publicized referral programs.
What privileges do VIP clients have?
VIP clients receive personalized service, fee reductions, and exclusive offers.
Are there seasonal promotions and offers?
Seasonal card promotions may be available.
Can premium status be obtained?
Premium account upgrades are possible for qualified clients.
Are there partner discounts?
Discounts with selected partners may be available.
Are there corporate loyalty programs?
Corporate customers have tailored loyalty benefits.
Does the service allow operations with online casinos?
Online casino payment acceptance depends on bank policies and regulations.
Are there restrictions on gambling transactions?
Gambling transactions may be restricted under Finnish law and bank policy.
Can accounts be blocked for casino play?
Accounts can potentially be blocked if suspicious gambling activity is flagged.
How does the service view gambling?
The bank follows regulatory guidelines and cautious approach regarding gambling transactions.
Are there special conditions for gambling?
Special terms may apply to gambling-related payments.
Are casino transactions tracked?
Transactions are monitored as part of AML and fraud detection.
Can operations with gambling sites be hidden?
No, transactions are subject to compliance monitoring.
Are there notifications about gambling expenses?
Not generally provided.
Are there special fees for gambling operations?
Fees depend on transaction type but no special fees disclosed.
Can limits be set on gambling?
Customers may request limits or self-exclusion measures.
Is there a self-exclusion function?
Self-exclusion options are typically offered in cooperation with regulatory requirements.
Can access to gambling sites be restricted?
Banks do not routinely block site access but may restrict transaction types.
Is gambling expense control supported?
Control tools may be supported via third-party services.
Are there notifications about limit exceedance?
Notifications are generally not automatic.
Can operations with casinos be blocked?
Blocking can occur if suspicious activity is detected.
Is a "cooling-off period" supported?
Cooling-off periods may be offered in responsible gambling frameworks.
Can help be obtained for gambling addiction?
Help resources and referrals are provided via regulatory and NGO partnerships.
Is there partnership with player assistance organizations?
Cooperation exists with organizations supporting problem gambling help.
How to set up gambling expense notifications?
Contact customer service or use third-party apps for alerts.
Which online casinos accept this payment method?
Payment acceptance varies; MobilePay and card payments are commonly accepted.
Are there exclusive partnerships with specific casinos?
No publicly disclosed exclusive partnerships.
Do conditions differ when used in different casinos?
Terms depend on casino policies, not the bank.
Are there special bonuses for using this method in casinos?
Casinos may offer bonuses but not specific to Danske Bank services.
Can the method be used for both deposits and withdrawals in casinos?
Deposits usually supported, withdrawals less so; depends on casino.
Are there geographic restrictions for casino usage?
Casino payment usage follows national gambling laws.
How do casino operators typically process transactions from this method?
Through card networks or payment processors integrated with bank services.
Are there typical processing times when used with casinos?
Deposit processing is usually instant; withdrawals can take longer.
Do casinos usually charge additional fees for this method?
Casinos may charge fees or pass on bank fees.
Are there any known compatibility issues with major casino platforms?
No major known issues reported.