What is the official website of the payment service?
The official website for Danske Bank Norway payment services is https://danskebank.no
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Where can I find the customer support contacts?
Customer support contacts for Danske Bank Norway can be found on their official website under the contact or help section.
What is the hotline phone number?
The main customer service phone number for Danske Bank Norway is +47 85 40 90 00
Is there a toll-free support number?
Specific toll-free support number information is not publicly detailed; customers typically use the main phone line for service.
What is the email address for technical support?
There is no specific public technical support email; general inquiries may be directed through contact forms on the website or general customer service channels.
Are there separate emails for different types of inquiries?
Yes, Danske Bank provides specialized email contacts for various services such as custody support and fund administration, but specific public-facing technical support emails are not commonly provided.
Where can I find the online chat support?
Online chat support availability details are not explicitly stated on the public website for Norway; customers may start contacting support through the website's general contact options.
Does the chat support work 24/7?
There is no verified information about 24/7 chat support availability.
Is there support through messengers (Telegram, WhatsApp)?
Support via Telegram or WhatsApp is not publicly indicated for Danske Bank Norway.
What are the support working hours?
Customer support for payment services typically operates Monday to Friday during business hours; an example from general Danske Bank District customer support is Monday-Thursday 08:00-17:00 CET, Friday 08:00-16:00 CET.
Does support work on weekends and holidays?
Support is generally not available on weekends and public holidays.
Are there regional offices for in-person visits?
Yes, Danske Bank Norway has regional physical offices for in-person visits.
Where are the physical offices located?
One known office location in Norway is Søndregt. 13 – 15, 7466 Trondheim.
Can I schedule a personal meeting?
Customers can schedule personal meetings typically by contacting the bank via phone or online appointment systems.
Are there representatives in different countries?
Danske Bank has a presence in Nordic countries including Norway, Denmark, Sweden, and Finland, with local representatives.
In which languages is support available?
Support is primarily available in Norwegian and English.
How quickly does support respond to requests?
Typical response times vary by contact method; phone support is immediate during hours, while email responses may take 1-2 business days.
Is there a priority system for VIP clients?
Banks like Danske Bank generally offer VIP customer support and priority handling, though specific details are not publicly listed.
Can I request a callback?
Callback services are usually available, typically arranged via phone or online request.
When was the payment service founded?
Danske Bank was founded in 1871; its Norwegian operations have been established for decades as part of the larger group.
Who is the founder and owner of the service?
Danske Bank was originally founded as Den Danske Landmandsbank; it is owned by Danske Bank Group, headquartered in Denmark.
In which country is the company registered?
Danske Bank is registered in Denmark with operational branches in Norway.
What is the development history of the payment service?
Danske Bank has evolved from a traditional bank to a modern digital finance provider with broad Nordic regional integration and electronic payment services.
Have there been major updates or rebranding?
The bank has undergone rebranding and modernization, expanding digital payment services and integrating Nordic banking solutions.
Who sits on the company's board of directors?
The board is composed of senior executives and independent members representing the Danske Bank Group; specific Norwegian branch board info is not separately listed.
Are there investors or partners in the service?
Danske Bank Group has shareholders and partners spanning institutional investors and strategic Nordic and European financial collaborations.
Does the company participate in stock trading?
Danske Bank is publicly traded on the Nasdaq Copenhagen stock exchange.
What is the company's market capitalization?
Market capitalization fluctuates; it is one of the largest financial institutions in the Nordic region with billions in valuation.
Are there subsidiary companies or branches?
Danske Bank operates through branches and subsidiaries across Nordic countries, including Norway, Sweden, Finland, and Baltic states.
What licenses does the payment service have?
Danske Bank holds banking licenses valid in Denmark and all countries where it operates, including Norway, complying with local financial regulations.
In which jurisdictions does the service operate officially?
Officially licensed in Denmark, Norway, Sweden, Finland, and other Baltic and Nordic countries.
Are there licenses for cryptocurrency operations?
There is no public evidence of separate cryptocurrency operation licenses granted to Danske Bank Norway.
Does the service comply with AML/KYC requirements?
Danske Bank complies fully with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations applicable in Norway and the EU.
Are there security certificates (PCI DSS, etc.)?
Danske Bank follows industry security standards including PCI DSS for card payments and other financial security frameworks.
Has the service undergone security audits?
Security audits are routinely conducted as part of regulatory compliance and internal risk management protocols.
Is there insurance for client funds?
Client funds are protected under Norwegian deposit guarantee schemes and regulated safeguards.
Which international standards does it comply with?
Danske Bank complies with international banking and payment standards such as ISO 20022, SWIFT, GDPR, and PSD2.
Have there been any regulatory fines or violations?
There is no publicly disclosed history of significant regulatory fines or violations against Danske Bank Norway recently.
Where can I find real reviews about the service?
User reviews can be found on financial service review platforms, banking comparison sites, and consumer feedback forums.
What are the main user complaints?
Common complaints for banks may include customer service delays, fees, or transaction issues.
What do users most often praise the service for?
Users praise Danske Bank for reliability, strong digital platforms, and comprehensive banking services.
Are there issues with fund withdrawals?
Generally, fund withdrawals are smooth; any issues are usually quickly resolved through support channels.
Is the interface convenient according to users?
The online banking and mobile app interface is considered user-friendly and modern.
Are clients satisfied with transaction speed?
Transaction processing times are generally satisfactory, aligned with Nordic banking standards.
Do users recommend this service?
A majority of users recommend Danske Bank for its services and regional presence.
How do experts assess the service's reliability?
Experts view Danske Bank as a reliable, secure, and well-regulated financial institution.
Are there industry awards and recognitions?
Danske Bank has received banking industry awards for service quality and digital innovation.
Does the service participate in payment system rankings?
Danske Bank is regularly included in Nordic banking and payment system evaluations.
Are there recommendations from financial regulators?
Regulators endorse Danske Bank’s compliance with applicable banking and payment regulations.
What reputation does the service have among partners?
Danske Bank is respected among partners for stability and collaborative frameworks.
How do they evaluate solution innovation?
The bank is recognized for adopting innovative payment solutions and IT modernization initiatives.
Are there quality service certificates?
The bank holds certifications aligned with quality and security standards in the financial sector.
Does the company participate in industry conferences?
Danske Bank participates in Nordic and European finance and banking conferences and industry events.
How does the service position itself in the market?
Positioned as a leading Nordic financial services provider emphasizing secure, digital, and customer-centric payments.
Which fiat currencies does the service support?
Supports Norwegian Krone (NOK), Danish Krone (DKK), Swedish Krona (SEK), Euro (EUR) and other major currencies based on transaction needs.
Are cryptocurrencies supported? Which ones specifically?
Cryptocurrencies are not officially supported for payment or custody services in Danske Bank Norway.
Is there a proprietary cryptocurrency or token?
No proprietary cryptocurrency or token is issued by Danske Bank Norway.
Can currencies be converted within the service?
Currency conversion is supported within banking and payment services based on market rates.
What exchange rates are used for conversion?
Exchange rates follow market rates set by liquidity providers, interbank rates, and may include bank margins.
How often are exchange rates updated?
Exchange rates are updated multiple times daily in alignment with forex market movements.
Are stablecoins supported?
Stablecoins are not supported in Danske Bank Norway’s payment services.
Can exotic currencies be handled?
Exotic or less common currencies are handled selectively depending on correspondent banking relationships.
Are there currency restrictions in different countries?
Currency restrictions follow regulatory controls of Norway and correspondent banking rules.
What types of transfers does the service support?
Supports domestic and international bank transfers, SWIFT transfers, direct debits, card payments, and mobile payments.
Can transfers be made between service users?
Peer-to-peer transfers within Danske Bank accounts and associated Nordic banks are supported.
Are transfers to bank cards supported?
Transfers to bank cards as payment methods depend on card type and service agreements.
Can money be transferred to bank accounts?
Yes, transfers to domestic and international bank accounts are supported with regulatory compliance.
Is bill payment available?
Bill payment services are available including via eFaktura and direct debit schemes.
Are recurring payments supported?
Recurring payments and direct debits like AvtaleGiro are supported for automated billing.
Can automatic transfers be set up?
Automatic transfer and payment scheduling features are available through online banking portals.
Is payment scheduling available?
Payment scheduling is commonly supported via online banking interfaces.
Are group payments supported?
Group payment options may be available for business clients, although details are limited.
Can payment links be created?
The public information does not confirm payment link generation features as standard.
What are the minimum transaction amounts in the service?
Minimum transaction amounts vary by payment type and service level; typical bank transfer minimums apply.
What are the maximum amounts that can be transferred?
Maximum transfer amounts depend on account type, verification status, and regulatory limits.
Are there daily limits on operations?
Daily transaction limits apply and vary by account verification and service agreements.
What monthly and annual limits are in effect?
Monthly and annual limits follow regulatory rules and bank policies; these may be increased upon request.
Can limits be increased? How?
Limits can typically be increased by customer application and identity verification.
Do limits differ for verified users?
Verified users generally have higher transaction and transfer limits.
Are there restrictions for new accounts?
New accounts often have initial limits and usage restrictions until verified and trusted.
Do special limits apply in different countries?
Geographic regulations may impose additional limits or restrictions on transactions and currency use.
Can operations be temporarily blocked?
Operations can be temporarily blocked for security, compliance, or suspicious activity reasons.
Are there limits on the number of daily operations?
Daily operation counts may be limited per service agreements and reasonableness checks.
What are the minimum amounts for account funding?
Minimum deposit amounts depend on funding methods and account type.
What methods of funding are supported?
Account funding methods include bank transfers, card payments, and potentially in-branch deposits.
Are there fees for funding?
Some funding methods may incur fees depending on the channel and currency.
What are the minimum funding amounts?
Minimum funding thresholds depend on the chosen deposit method.
How quickly are funds credited when funding?
Funds credited timing depends on the funding method, with card and internal transfers typically faster.
How can money be withdrawn from the system?
Money can be withdrawn by bank transfer, ATM card withdrawals, and other supported channels.
Are there fees for fund withdrawal?
Withdrawal fees depend on method and currency; fees are disclosed upfront by the bank.
How long does withdrawal take?
Withdrawal processing may take from minutes (cards) to several business days (international bank transfers).
What withdrawal limits are set?
Withdrawal limits vary by account type, verification level, and service agreements.
How quickly are funds credited when funding with a card?
Card funding is usually credited instantly or within minutes during business hours.
How long does a bank transfer take?
Domestic bank transfers typically take same-day or one business day; international transfers take longer.
How quickly do cryptocurrency transfers arrive?
Cryptocurrency transfers are not officially supported by Danske Bank Norway.
Are transfers between users instant?
Internal transfers between Danske Bank accounts are generally instant or near-instant.
Are there delays when funding on weekends?
Funding on weekends may experience processing delays especially for bank transfers.
Do holidays affect funding speed?
Bank holidays can delay funding processing times.
Can crediting be accelerated for a fee?
Some express processing options may be available for additional fees.
What determines the speed of funding processing?
Speed depends on funding method, currency, bank processing cycles, and time of submission.
Are there notifications about funding status?
Funding status notifications are typically available via online banking and email alerts.
What to do if funding takes too long?
Contact customer support with transaction details to investigate delayed funding.
How quickly are withdrawal requests processed?
Withdrawal requests are processed typically within one to two business days depending on method.
How long does card withdrawal take?
Card withdrawals at ATMs are instant; bank card withdrawal to bank takes similar processing as transfers.
How quickly do bank transfers arrive?
Domestic bank transfers usually arrive within the same day or next business day.
Are cryptocurrency withdrawals instant?
Not applicable, as cryptocurrencies are not supported.
Are there withdrawal delays on weekends?
Withdrawal processing may be delayed on weekends.
Do holidays affect withdrawal speed?
Holiday periods can affect withdrawal processing times.
Can withdrawal be accelerated for an additional fee?
Express withdrawal may be offered at additional cost depending on service.
What determines withdrawal processing time?
Processing time depends on method, bank cutoff times, currency, and compliance checks.
Are there notifications about withdrawal status?
Withdrawal status notifications are typically available via online banking and email.
Can a withdrawal request be canceled?
Cancellation depends on processing stage; if not completed, cancellations may be possible.
How to register with the payment service?
Registration is done online via the Danske Bank Norway website or in branch with identity verification.
What data is needed to create an account?
Personal identification, contact information, and relevant financial documents are needed for account creation.
Can registration be done without email?
Email is typically required as a standard contact method.
Is phone confirmation required during registration?
Phone verification is a common security step during registration.
Are there age restrictions for registration?
Users usually must be at least 18 years old to register a bank account.
Can a corporate account be created?
Corporate account creation is supported with appropriate business documentation.
Is it required to provide real data?
Providing accurate and truthful personal and business data is mandatory due to regulatory compliance.
Are there country restrictions for registration?
Registration is restricted to residents or entities legally allowed to open accounts in Norway.
How long does account activation take?
Activation usually occurs within a few business days after verification.
What verification levels exist?
Verification levels include basic identity verification and enhanced checks for higher limits or services.
What documents are required for basic verification?
Basic documents include government-issued ID and proof of address.
Are documents needed for full verification?
Full verification may require additional financial documentation and source of funds.
Are digital copies of documents accepted?
Digital scanned or photographed documents are accepted for verification.
How long does the verification procedure take?
Verification typically takes 1-3 business days depending on submission completeness.
Can the service be used without verification?
Limited functionality may be available without full verification.
What restrictions apply to unverified users?
Unverified users often face transaction limits and restricted service access.
Is address confirmation required?
Address verification is normally required to comply with KYC rules.
Is a selfie with documents required?
Some identity verification procedures may require a selfie or video for biometric confirmation.
How often do documents need to be updated?
Documents may need updating periodically, often every few years or after significant changes.
What encryption technologies does the service use?
The service uses industry-standard encryption protocols such as TLS/SSL for data protection.
Is two-factor authentication supported?
Yes, two-factor authentication (2FA) is supported for account access and transactions.
Are there SMS confirmations for operations?
SMS confirmations are used for sensitive operations and additional security.
Is biometric authentication supported?
Biometric login methods are available on mobile apps where supported.
Is blockchain technology used?
Blockchain technology is not prominently used within Danske Bank Norway’s current payment services.
Is there a multi-level security system?
Multi-level security including password protection, 2FA, transaction alerts, and monitoring is in place.
How is user personal data protected?
Personal data is protected under GDPR, encrypted, and accessible only to authorized personnel.
Is cold storage used for cryptocurrencies?
Cryptocurrency services are not offered; cold storage is not applicable.
Is there DDoS attack protection?
DDoS protection measures are implemented to ensure service availability.
Are regular security audits conducted?
Regular security audits are conducted to maintain compliance and safety.
What anti-phishing protection measures are provided?
Anti-phishing features include user education, email alerts, and secure login measures.
Is there a suspicious activity detection system?
Sophisticated monitoring systems detect unusual transactions and flag suspicious activity.
How does the service combat money laundering?
AML procedures include transaction monitoring, customer due diligence, and reporting suspicious activity.
Is there blocking of suspicious accounts?
Accounts suspected of fraudulent or illegal activity are promptly blocked pending investigation.
What to do when fraud is detected?
Customers should immediately notify the bank and freeze the account to prevent further losses.
How to report suspicious activity?
Suspicious activity can be reported through the bank’s customer support channels.
Is there compensation for damage from fraudsters?
Compensation policies vary; customers may be reimbursed for unauthorized transactions per bank rules.
What user rights exist for disputed transactions?
Users can dispute transactions via formal claims processes and regulatory complaint mechanisms.
How to dispute account blocking?
Blocked account disputes are handled by customer service and compliance departments.
Is there insurance against cyber attacks?
The bank has cyber insurance to mitigate risks associated with digital threats.
What fees does the service charge for transfers?
Fees vary by transfer type but generally include flat fees or percentage rates disclosed in the fee schedule.
Are there fees for account funding?
Funding fees depend on method; some channels may be free.
Are fees charged for fund withdrawal?
Withdrawal fees apply based on method, destination, and currency.
Are there fees for currency conversion?
Currency conversion attracts fees typically as a spread or fixed percentage.
Are there fees for account inactivity?
Inactivity fees may be charged on dormant accounts per bank policy.
Are there account maintenance fees?
Maintenance fees may be applied depending on account type and service level.
Are fees charged for operation cancellation?
Cancellation fees are generally not charged but depend on service terms.
Are there fees for expedited operations?
Express processing may incur additional fees.
Are there hidden fees?
Fees are disclosed transparently in customer agreements; hidden fees are not standard practice.
How are fees calculated for large amounts?
Large transaction fees may be tiered or negotiated for high-value clients.
Are there different tariff plans in the service?
Multiple pricing plans exist based on personal, business, and premium accounts.
What advantages does VIP status provide?
VIP clients benefit from personalized service, priority support, and preferential rates.
How to get preferential conditions?
Preferential terms are usually granted through account status or by client request with qualifying criteria.
Are there free operations per month?
Some free transactions may be included depending on the account type.
Are there discounts for active users?
Discounts or fee waivers may be offered for high-frequency users.
Are there corporate tariffs?
Corporate accounts have tailored pricing and service fees.
Can individual conditions be obtained?
Custom agreements are possible for high-value or corporate clients.
Do promotional codes work for fee reduction?
Promotional code use is uncommon in traditional banking fee structures.
Are there cashback programs?
Cashback offers may be provided on credit card spending depending on card type.
Are there discounts for transaction volumes?
Volume-based discounts may be available for business clients.
Is there an official mobile application?
Yes, Danske Bank offers an official mobile banking app.
On which platforms is the application available?
The app is available on iOS and Android platforms.
What functions are available in the mobile application?
Mobile app features include transfers, payments, account management, card control, and notifications.
Does functionality differ from the web version?
The mobile app generally mirrors key web portal functions with added mobile-specific features.
Is Touch ID/Face ID supported?
Biometric authentication like Touch ID/Face ID is supported on compatible devices.
Can the application work offline?
Limited offline features exist; core banking requires online access.
Are there push notifications about operations?
Push notifications for transactions and alerts are supported.
Is dark theme supported?
Dark mode is available in the mobile app.
How often is the mobile application updated?
The mobile app is updated regularly, several times per year.
Are there beta versions of the application?
Beta programs for new features may be available via app stores.
Is the web interface of the service convenient?
The web interface is designed for user convenience with responsive, modern layouts.
Is responsive design supported?
Responsive design is standard for access on multiple devices.
In which languages is the interface available?
Interface languages include Norwegian and English.
Is there a night mode for the website?
Night or dark mode is generally offered on the web platform.
Are hotkeys supported?
Hotkeys are typically limited or not standard in banking web interfaces.
Can data be exported?
Account data export options are typically available for statements in PDF or CSV formats.
Is there an API for developers?
Corporate and business clients may access APIs; public API details are limited.
Is integration with other services supported?
Integration with accounting and ERP software is supported for business clients.
How often is the web interface updated?
The web platform receives periodic updates throughout the year.
Are there virtual cards in the service?
Virtual card issuance is not widely publicized but may be available for business clients.
Can disposable cards be created?
No specific public information on disposable card services.
Is multi-currency account functionality supported?
Multi-currency accounts are available for business customers.
Are there investment products?
Danske Bank offers a range of investment products alongside payment services.
Can interest be earned on balance?
Interest earning depends on account type and terms.
Are there credit products?
Credit products, including loans and credit cards, are offered.
Is P2P trading supported?
Peer-to-peer stock or crypto trading is not a core Danske Bank service.
Can cryptocurrencies be bought/sold?
Cryptocurrency trading is not directly supported.
Is there acquiring for business?
Merchant acquiring and payment processing services are offered.
Are mass payouts supported?
Bulk payment capabilities are available for corporate customers.
Is there a loyalty program in the service?
Loyalty programs may exist for credit cards or premium customers.
How are bonus points earned?
Bonuses are earned through card spending or promotional activities.
Is there cashback for operations?
Cashback is available on select card products.
Are there referral programs?
Referral programs are not prominently featured.
What privileges do VIP clients have?
VIP clients receive enhanced support, lower fees, and exclusive offers.
Are there seasonal promotions and offers?
Seasonal promotions occur primarily on card products.
Can premium status be obtained?
Premium account status is available upon qualification.
Are there partner discounts?
Partner discounts exist through selected merchant collaborations.
Are there corporate loyalty programs?
Corporate loyalty and reward schemes are available.
Does the service allow operations with online casinos?
There is no public indication of special allowance for gambling operations.
Are there restrictions on gambling transactions?
Gambling transactions may be subject to restrictions and monitoring.
Can accounts be blocked for casino play?
Accounts may be blocked if linked to suspicious gambling activity.
How does the service view gambling?
The bank applies regulatory and risk-based policies towards gambling-related transactions.
Are there special conditions for gambling?
Special conditions or restrictions may apply for gambling merchants.
Are casino transactions tracked?
Gambling transactions are monitored for compliance and risk.
Can operations with gambling sites be hidden?
Privacy for gambling transactions is limited by regulatory transparency.
Are there notifications about gambling expenses?
Notifications depend on customer settings.
Are there special fees for gambling operations?
Fees for gambling transactions may apply per merchant agreements.
Can limits be set on gambling?
Customers may set spending limits depending on banking tools.
Is there a self-exclusion function?
Self-exclusion services relate mainly to regulated gambling operators.
Can access to gambling sites be restricted?
The bank does not typically restrict site access directly.
Is gambling expense control supported?
Expense controls are available through budgeting and alert tools.
Are there notifications about limit exceedance?
Alerts can be configured for spending limits.
Can operations with casinos be blocked?
Bank can block transactions flagged from certain merchants.
Is there gambling expense statistics?
Expense reporting tools may provide spending insights.
Is a "cooling-off period" supported?
No known separate cooling-off period for gambling at bank level.
Can help be obtained for gambling addiction?
Support referrals may be provided by the bank on request.
Is there partnership with player assistance organizations?
No public info on partnerships with gambling addiction organizations.
How to set up gambling expense notifications?
Notifications are managed via banking app or online settings.
Which online casinos accept this payment method?
Danske Bank customers can use standard card and bank transfer payment for many casinos.
Are there exclusive partnerships with specific casinos?
No exclusive casino partnerships are publicly known.
Do conditions differ when used in different casinos?
Casino payment terms depend on merchant policies, not the bank.
Are there special bonuses for using this method in casinos?
No casino-specific bonuses are advertised by Danske Bank.
Can the method be used for both deposits and withdrawals in casinos?
Bank transfers and card payments can be used for deposits; withdrawals depend on casino policies.
Are there geographic restrictions for casino usage?
Casino transactions are subject to local jurisdiction rules.
How do casino operators typically process transactions from this method?
Transactions are processed as standard card or bank payments.
Are there typical processing times when used with casinos?
Deposit processing is generally quick; withdrawals vary by casino.
Do casinos usually charge additional fees for this method?
Some casinos may charge fees; banks typically do not.
Are there any known compatibility issues with major casino platforms?
No known compatibility issues reported for Danske Bank payment methods with casinos.