What is the official website of the payment service?
The official website for Deutsche Bank payment services is https://www.db.com
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Where can I find the customer support contacts?
Customer support contacts can be found on the Deutsche Bank contact page and branch locator at www.db.com/contact
What is the hotline phone number?
The main customer service phone number varies by country and service type; specific numbers are provided through local Deutsche Bank websites or branches.
Is there a toll-free support number?
No specific toll-free number is publicly listed; toll-free availability depends on the region and local Deutsche Bank branch services.
What is the email address for technical support?
For technical and product issues related to Autobahn services: [email protected] (EMEA region)
Are there separate emails for different types of inquiries?
Yes, specialized emails exist for departments such as SCF service, technical support, corporate services, and implementations, e.g., [email protected], [email protected], [email protected]
Where can I find the online chat support?
Online chat support is typically available via Deutsche Bank's official website or private banking portals but no direct public URL for chat support was identifiable.
Does the chat support work 24/7?
Standard chat support is usually available during business hours; 24/7 availability depends on the service type and region.
Is there support through messengers (Telegram, WhatsApp)?
There is no publicly available information that Deutsche Bank Norway or Deutsche Bank provides support through Telegram or WhatsApp.
What are the support working hours?
Customer support working hours are generally aligned with local business hours, typically Monday to Friday 09:00-17:00 local time.
Does support work on weekends and holidays?
Support services generally do not operate on weekends and public holidays, except for some digital or app-based services.
Are there regional offices for in-person visits?
Yes, Deutsche Bank has physical branch offices where customers can visit for personal banking and payment services.
Where are the physical offices located?
Physical offices are located throughout major cities in Norway and globally; addresses are listed at www.db.com/addresses
Can I schedule a personal meeting?
Yes, customers can schedule personal meetings by contacting local branches or relationship managers.
Are there representatives in different countries?
Deutsche Bank operates internationally with regional offices and representatives in multiple countries, including in the EEA.
In which languages is support available?
Support is offered primarily in English and local languages, including Norwegian for Norway, as well as German and other major European languages.
How quickly does support respond to requests?
Response times vary by contact method; email responses typically within 24-48 hours, phone support immediate during business hours.
Is there a priority system for VIP clients?
Yes, Deutsche Bank offers priority customer support and dedicated relationship managers for VIP and private banking clients.
Can I request a callback?
Callback services are generally available through customer service channels on request, subject to regional service policies.
When was the payment service founded?
Deutsche Bank was founded in 1870; particular payment services have evolved continuously since then.
Who is the founder and owner of the service?
Founded by Adelbert Delbrück and Ludwig Bamberger; Deutsche Bank AG is publicly owned with multiple shareholders.
In which country is the company registered?
Deutsche Bank AG is registered in Germany.
What is the development history of the payment service?
Deutsche Bank has expanded its payment services from traditional banking to digital and open banking solutions, including recent partnerships with Mastercard to enhance open banking payments (2025).
Have there been major updates or rebranding?
Recent updates include integration of open banking solutions and enhanced Merchant Solutions like Request to Pay (R2P) in partnership with Mastercard.
Who sits on the company's board of directors?
The board of Deutsche Bank AG includes senior executives and independent directors; details are published on the official Deutsche Bank website.
Are there investors or partners in the service?
Deutsche Bank has numerous investors, shareholders, and partners including Mastercard for payment innovation solutions.
Does the company participate in stock trading?
Yes, Deutsche Bank AG is publicly traded primarily on the Frankfurt Stock Exchange.
What is the company's market capitalization?
Market capitalization fluctuates and can be found on financial data platforms under Deutsche Bank AG ticker.
Are there subsidiary companies or branches?
Yes, Deutsche Bank has multiple subsidiaries and branches worldwide, including in Norway under the Deutsche Bank AG umbrella.
What licenses does the payment service have?
Deutsche Bank holds banking and payment licenses under German and European regulatory authorities such as BaFin and ECB.
In which jurisdictions does the service operate officially?
Deutsche Bank operates officially across the European Economic Area (EEA) including Norway, and other global jurisdictions.
Are there licenses for cryptocurrency operations?
No verified public information of Deutsche Bank Norway holding specific cryptocurrencies licenses.
Does the service comply with AML/KYC requirements?
Deutsche Bank fully complies with AML and KYC regulations per European banking standards.
Are there security certificates (PCI DSS, etc.)?
Deutsche Bank payment services comply with PCI DSS and other relevant security standards for card and online payments.
Has the service undergone security audits?
Yes, Deutsche Bank undergoes regular security audits by internal and external auditors.
Is there insurance for client funds?
Client funds are protected under statutory deposit guarantee schemes applicable within the EEA.
Which international standards does it comply with?
Deutsche Bank complies with international standards including GDPR, PCI DSS, PSD2, and Basel III regulations.
Have there been any regulatory fines or violations?
Deutsche Bank has faced historical regulatory fines but maintains compliance with ongoing regulatory requirements.
Where can I find real reviews about the service?
Reviews can be found on financial service review sites such as Trustpilot, Google Reviews, and specialized banking forums.
What are the main user complaints?
Common complaints include customer service delays, fee transparency, and occasional complexities in digital platform usability.
What do users most often praise the service for?
Users praise Deutsche Bank for comprehensive service offerings, global presence, and robust online banking security.
Are there issues with fund withdrawals?
Withdrawal issues are infrequent and mostly relate to regional banking regulations or verification delays.
Is the interface convenient according to users?
Online and mobile banking interfaces are generally considered user-friendly, with some users noting room for improved navigation.
Are clients satisfied with transaction speed?
Transaction speeds meet industry standards with SEPA and instant payments available.
Do users recommend this service?
Majority of users recommend Deutsche Bank for reliable and secure banking services.
How do experts assess the service's reliability?
Experts recognize Deutsche Bank as a stable, well-regulated institution with advanced payment technology adoption.
Are there industry awards and recognitions?
Deutsche Bank has received multiple banking industry awards for innovation and customer service.
Does the service participate in payment system rankings?
Deutsche Bank features in major banking and payment system industry rankings.
Are there recommendations from financial regulators?
Regulators monitor and endorse compliance but do not provide public endorsements; Deutsche Bank meets all required standards.
What reputation does the service have among partners?
Deutsche Bank is respected by partners for its stability, compliance, and innovation capabilities.
How do they evaluate solution innovation?
Deutsche Bank is recognized for its pioneering role in open banking partnerships and digitization.
Are there quality service certificates?
Deutsche Bank holds certifications for quality management and information security standards.
Does the company participate in industry conferences?
Deutsche Bank regularly participates and presents at global financial and fintech conferences.
How does the service position itself in the market?
Deutsche Bank positions itself as a premium, innovative global bank focused on comprehensive client solutions.
Which fiat currencies does the service support?
Major fiat currencies including EUR, USD, GBP, NOK, and others for international and domestic payments.
Are cryptocurrencies supported? Which ones specifically?
Deutsche Bank does not publicly support direct cryptocurrency transactions in Norway.
Is there a proprietary cryptocurrency or token?
Deutsche Bank does not have a proprietary cryptocurrency or token.
Can currencies be converted within the service?
Currency conversion is supported for major fiat currencies within account and payment operations.
What exchange rates are used for conversion?
Exchange rates are based on interbank market rates with applicable spreads.
How often are exchange rates updated?
Exchange rates are updated regularly in real time during business hours.
Are stablecoins supported?
There is no verified support for stablecoins in payment services by Deutsche Bank Norway.
Can exotic currencies be handled?
Exotic currency handling depends on correspondent banking relationships and is limited.
Are there currency restrictions in different countries?
Currency restrictions follow legal and regulatory requirements applicable in each jurisdiction.
What types of transfers does the service support?
Supports domestic and international bank transfers, SEPA payments, instant payments, standing orders, and direct debits.
Can transfers be made between service users?
Yes, intra-bank transfers between Deutsche Bank account holders are supported.
Are transfers to bank cards supported?
Transfers directly to bank cards are usually not standard; focus is on bank account transfers.
Can money be transferred to bank accounts?
Yes, money transfers to external bank accounts are supported domestically and internationally.
Is bill payment available?
Bill payment services are available through online banking channels for utilities and other common billers.
Are recurring payments supported?
Recurring payments can be set up via standing orders or direct debit arrangements.
Can automatic transfers be set up?
Automatic transfer setup is supported via scheduled payments.
Is payment scheduling available?
Payment scheduling functionality is available for future date payments.
Are group payments supported?
Group payment or payment splitting features are typically limited or handled externally.
Can payment links be created?
No public information on native payment link generation from Deutsche Bank Norway.
What are the minimum transaction amounts in the service?
Minimum transaction amounts depend on payment type and country regulations.
What are the maximum amounts that can be transferred?
Transfer caps vary by account type, verification level, and regulatory requirements.
Are there daily limits on operations?
Daily transaction limits apply and depend on account settings and regulatory limits.
What monthly and annual limits are in effect?
Monthly and annual limits vary by account type, verification status, and bank policy.
Can limits be increased? How?
Limits can generally be increased by submitting additional verification documents and bank approval.
Do limits differ for verified users?
Verified users typically have higher transaction limits than unverified users.
Are there restrictions for new accounts?
New accounts often have initial restrictions on transaction size and frequency until verification.
Do special limits apply in different countries?
Yes, limits may vary due to local regulations where the service operates.
Can operations be temporarily blocked?
Operations can be blocked temporarily due to suspicious activity, security concerns, or regulatory requirements.
Are there limits on the number of daily operations?
Limitations on the number of transactions per day may apply depending on account terms.
What are the minimum amounts for account funding?
Minimum deposit amounts vary by funding method; some allow very low minimums, such as €0 or nominal amounts.
What methods of funding are supported?
Funding methods include bank transfers, debit/credit cards, and electronic payment services.
Are there fees for funding?
Deposit fees may apply depending on method, currency, and country regulations.
What are the minimum funding amounts?
Minimum amounts depend on funding channel and account type.
How quickly are funds credited when funding?
Fund crediting times vary; bank transfers usually 1-2 business days, cards often instant or within hours.
How can money be withdrawn from the system?
Withdrawals are possible via transfers to bank accounts, card debits, and branch cash withdrawals.
Are there fees for fund withdrawal?
Withdrawal fees vary by method, currency, and account agreement.
How long does withdrawal take?
Withdrawal processing time ranges from instant (cards) to several business days (bank transfers).
What withdrawal limits are set?
Limits depend on account type, verification status, and regulatory constraints.
How quickly are funds credited when funding with a card?
Card funding is typically credited instantly or within a few hours.
How long does a bank transfer take?
Bank transfers generally take 1-3 business days depending on destination and currency.
How quickly do cryptocurrency transfers arrive?
Deutsche Bank Norway does not provide cryptocurrency wallet services; therefore, not applicable.
Are transfers between users instant?
Internal transfers between Deutsche Bank accounts are usually instant.
Are there delays when funding on weekends?
Weekend funding may be delayed until the next business day for bank transfers.
Do holidays affect funding speed?
Public holidays may delay funding and withdrawal processing times.
Can crediting be accelerated for a fee?
Some express processing options may be available for fees depending on payment type.
What determines the speed of funding processing?
Speed depends on payment method, currency, banking hours, and correspondent banks.
Are there notifications about funding status?
Customers receive notifications via email, SMS, or app about funding status for transactions.
What to do if funding takes too long?
Contact customer support or local branch to inquire about delays and provide payment details.
How quickly are withdrawal requests processed?
Withdrawal requests are processed according to payment method; typically within 1-3 business days.
How long does card withdrawal take?
Card withdrawals are usually instant at ATMs and terminals.
How quickly do bank transfers arrive?
Arrival times for bank transfers vary between 1-3 business days.
Are cryptocurrency withdrawals instant?
Not applicable, Deutsche Bank Norway does not offer cryptocurrency withdrawal services.
Are there withdrawal delays on weekends?
Withdrawals initiated on weekends typically process next business day.
Do holidays affect withdrawal speed?
Withdrawals can be delayed during holidays due to banking closures.
Can withdrawal be accelerated for an additional fee?
Expedited processing may be available for certain withdrawal types with additional fees.
What determines withdrawal processing time?
Processing times depend on the payment channel, bank policies, and regulatory clearance.
Are there notifications about withdrawal status?
Withdrawal statuses are communicated via online banking alerts, SMS, or email.
Can a withdrawal request be canceled?
Cancellation is possible only if withdrawal has not been processed by the bank; contact support immediately.
How to register with the payment service?
Registration typically requires filling in an application form online or at a branch with identity verification.
What data is needed to create an account?
Identification documents, proof of address, date of birth, and contact information are required.
Can registration be done without email?
Email is strongly recommended for communication but alternative registration channels may be available.
Is phone confirmation required during registration?
Phone number verification is commonly required for security and communication purposes.
Are there age restrictions for registration?
Minimum age to register is generally 18 years old.
Can a corporate account be created?
Yes, Deutsche Bank offers corporate account creation with business documentation requirements.
Is it required to provide real data?
Providing accurate and truthful personal data is mandatory for regulatory compliance.
Are there country restrictions for registration?
Registration is limited to residents of countries where Deutsche Bank operates legally.
How long does account activation take?
Account activation typically takes a few business days after submission and verification of documents.
What verification levels exist?
Multiple verification levels exist, from basic identity verification to enhanced due diligence for higher limits.
What documents are required for basic verification?
Basic verification requires government-issued ID and proof of residence.
Are documents needed for full verification?
Full verification may require additional documents such as tax information or source of funds.
Are digital copies of documents accepted?
Digital document submission is standard for online verification processes.
How long does the verification procedure take?
Verification usually completes within 1 to 5 business days.
Can the service be used without verification?
Limited service use is possible without full verification but with restricted transaction limits.
What restrictions apply to unverified users?
Unverified users face lower transaction limits and may not access full service features.
Is address confirmation required?
Address verification is required via utility bills or official documents.
Is a selfie with documents required?
A selfie or live photo with documents may be requested for identity verification.
How often do documents need to be updated?
Documents must be updated every 1-3 years or upon regulatory review.
What encryption technologies does the service use?
Deutsche Bank uses advanced encryption standards such as TLS/SSL for data protection.
Is two-factor authentication supported?
2FA is supported for enhanced security in online banking.
Are there SMS confirmations for operations?
SMS verification codes are used for secure transaction authorization.
Is biometric authentication supported?
Biometric authentication is available on mobile platforms supporting fingerprint or face recognition.
Is blockchain technology used?
Blockchain is not publicly used for core payment processing but may be explored in innovation initiatives.
Is there a multi-level security system?
Deutsche Bank employs multi-layered security combining encryption, 2FA, and continuous monitoring.
How is user personal data protected?
Personal data is protected under GDPR with strict access controls and privacy policies.
Is cold storage used for cryptocurrencies?
Deutsche Bank does not offer cryptocurrency custody services.
Is there DDoS attack protection?
Bank infrastructure includes DDoS mitigation to ensure service availability.
Are regular security audits conducted?
Yes, Deutsche Bank conducts internal and external security audits regularly.
What anti-phishing protection measures are provided?
Anti-phishing education, email filtering, and secure login processes are in place.
Is there a suspicious activity detection system?
Fraud detection systems monitor transactions for suspicious patterns in real-time.
How does the service combat money laundering?
Comprehensive AML controls include customer due diligence, transaction monitoring, and reporting suspicious activities.
Is there blocking of suspicious accounts?
Accounts are promptly blocked if suspicious activities are detected pending investigation.
What to do when fraud is detected?
Report fraud immediately to customer support or the bank's fraud department.
How to report suspicious activity?
Customers can report suspicious activity via hotline, email, or online banking channels.
Is there compensation for damage from fraudsters?
Compensation policies vary; generally, Deutsche Bank complies with consumer protection laws regarding fraud losses.
What user rights exist for disputed transactions?
Users have right to dispute unauthorized transactions through formal complaint procedures.
How to dispute account blocking?
Blocked account disputes can be raised via customer service or banking ombudsman channels.
Is there insurance against cyber attacks?
Deutsche Bank has cyber insurance coverage as part of operational risk management.
What fees does the service charge for transfers?
Transfer fees vary; SEPA transfers within EEA often have low or no fees, international transfers may incur charges.
Are there fees for account funding?
Deposit fees depend on method, usually none for standard bank transfers.
Are fees charged for fund withdrawal?
Withdrawal fees vary based on method and currency; some withdrawals may be free.
Are there fees for currency conversion?
Currency conversion fees apply typically as a percentage margin over the exchange rate.
Are there fees for account inactivity?
Account inactivity fees may apply based on account type as per Deutsche Bank policy.
Are there account maintenance fees?
Maintenance fees depend on account type; some accounts have monthly fees, others are free.
Are fees charged for operation cancellation?
Cancellation fees may apply if payment order cancellation is late or after processing.
Are there fees for expedited operations?
Expedited processing fees may be charged for urgent payments or transfers.
Are there hidden fees?
Deutsche Bank adheres to transparency laws and discloses all fees in advance.
How are fees calculated for large amounts?
Large transactions may incur tiered fees or higher rates; disclosed in pricing documents.
Are there different tariff plans in the service?
Various pricing plans are available depending on account and service types.
What advantages does VIP status provide?
VIP clients receive preferential rates, dedicated support, higher limits, and exclusive services.
How to get preferential conditions?
Preferential conditions are granted based on account balances, relationship status, or VIP program enrollment.
Are there free operations per month?
Some accounts include a number of free transactions monthly, subject to terms.
Are there discounts for active users?
Active users may qualify for discounts on fees or enhanced benefits.
Are there corporate tariffs?
Corporate accounts have bespoke pricing and service agreements.
Can individual conditions be obtained?
Custom pricing arrangements may be negotiated for high-value clients or corporate customers.
Do promotional codes work for fee reduction?
Promotional codes are generally not used in traditional banking fee structures.
Are there cashback programs?
Cashback offerings may be available on certain credit card products.
Are there discounts for transaction volumes?
Volume discounts may be available for corporate and business clients.
Is there an official mobile application?
Yes, Deutsche Bank offers official mobile banking apps.
On which platforms is the application available?
Mobile apps are available on iOS and Android platforms.
What functions are available in the mobile application?
Mobile apps offer account management, payments, transfers, card controls, alerts, and document access.
Does functionality differ from the web version?
Mobile apps have most key features with some limitations compared to full web platforms.
Is Touch ID/Face ID supported?
Biometric authentication including Touch ID and Face ID is supported.
Can the application work offline?
Limited offline functions exist; full banking operations require internet access.
Are there push notifications about operations?
Push notifications for transactions and alerts are supported.
Is dark theme supported?
Dark mode is available in Deutsche Bank mobile app.
How often is the mobile application updated?
Apps are updated regularly several times per year.
Are there beta versions of the application?
Beta testing programs exist for selected users and newer app versions.
Is the web interface of the service convenient?
The web interface is generally rated as intuitive and user-friendly.
Is responsive design supported?
The website supports responsive design for mobile device compatibility.
In which languages is the interface available?
The interface is available in English, German, Norwegian, and several European languages.
Is there a night mode for the website?
Night mode or dark theme may be available depending on user settings.
Are hotkeys supported?
Hotkey support is limited or not a primary feature.
Can data be exported?
Users can export transaction data and statements in common formats like PDF or CSV.
Is there an API for developers?
Deutsche Bank offers APIs like for merchant solutions; developer documentation is available.
Is integration with other services supported?
Integration with accounting, ERP, and payment platforms is supported through API collaborations.
How often is the web interface updated?
Updates are performed periodically for security and feature improvements.
Are there virtual cards in the service?
Deutsche Bank offers virtual card solutions within certain account and corporate services.
Can disposable cards be created?
Disposable or temporary cards may be offered as security features depending on product.
Is multi-currency account functionality supported?
Multi-currency accounts are available, primarily for corporate and private banking clients.
Are there investment products?
Investment products are offered across wealth management and private banking services.
Can interest be earned on balance?
Interest earning accounts and investment options are available.
Are there credit products?
Credit and lending products are provided including personal loans and credit cards.
Is P2P trading supported?
Peer-to-peer trading services are not standard offerings.
Can cryptocurrencies be bought/sold?
Cryptocurrency trading is not directly supported.
Is there acquiring for business?
Merchant acquiring and payment processing services are provided.
Are mass payouts supported?
Bulk payment and mass payout services are available for corporate customers.
Is there a loyalty program in the service?
Loyalty programs are typically linked to credit card products.
How are bonus points earned?
Bonus points may accumulate from card spending based on card program terms.
Is there cashback for operations?
Cashback offers are tied to specific card products.
Are there referral programs?
Referral programs are limited or unavailable in traditional banking services.
What privileges do VIP clients have?
VIP clients receive tailored advice, priority support, exclusive events, and enhanced benefits.
Are there seasonal promotions and offers?
Seasonal campaigns may be run on cards and banking products.
Can premium status be obtained?
Premium account tiers are available with enhanced features.
Are there partner discounts?
Partner discounts are offered via card or loyalty programs.
Are there corporate loyalty programs?
Corporate loyalty programs may exist linked to business banking.
Does the service allow operations with online casinos?
Banking services may restrict or monitor gambling transactions as per regulations.
Are there restrictions on gambling transactions?
Gambling transaction restrictions apply based on regulatory and bank policies.
Can accounts be blocked for casino play?
Accounts can be blocked or flagged for suspected gambling-related risks.
How does the service view gambling?
Deutsche Bank complies with regulatory mandates on gambling transactions.
Are there special conditions for gambling?
Specific terms apply for clients involved in gambling business sectors.
Are casino transactions tracked?
Transactions related to gambling are monitored under anti-money laundering rules.
Can operations with gambling sites be hidden?
Transaction data is not hidden; banks must report suspicious activities.
Are there notifications about gambling expenses?
Clients do not typically receive gambling-specific alerts.
Are there special fees for gambling operations?
No specialized fees disclosed for gambling-related transactions.
Can limits be set on gambling?
Banks generally provide risk controls but direct gambling spending limits are limited.
Is there a self-exclusion function?
Self-exclusion is provided by gambling operators, not typically banks.
Can access to gambling sites be restricted?
Banks do not usually restrict site access but monitor transactions.
Is gambling expense control supported?
Expense controls are generally user-managed via account or third-party tools.
Are there notifications about limit exceedance?
Notifications for generic account limits exist but not specific to gambling.
Can operations with casinos be blocked?
Banks may block transactions identified as high risk under compliance rules.
Is a "cooling-off period" supported?
Cooling-off periods apply in banking for some contract types, not specifically for gambling.
Can help be obtained for gambling addiction?
Banks refer clients to appropriate addiction support organizations.
Is there partnership with player assistance organizations?
No verified public partnerships with player assistance organizations.
How to set up gambling expense notifications?
No dedicated banking setup for gambling spending alerts is publicly available.
Which online casinos accept this payment method?
No official public list of casinos accepting Deutsche Bank payments.
Are there exclusive partnerships with specific casinos?
No exclusive Deutsche Bank partnerships with casinos are publicly known.
Do conditions differ when used in different casinos?
Banking conditions are standard; casinos set their own payment terms.
Are there special bonuses for using this method in casinos?
No official casino bonus programs through Deutsche Bank payment methods.
Can the method be used for both deposits and withdrawals in casinos?
Deposits through bank cards or transfers are possible; withdrawal support depends on casino policies.
Are there geographic restrictions for casino usage?
Geographic gambling restrictions apply per country legislation, not specifically bank-imposed.
How do casino operators typically process transactions from this method?
Casinos process bank transfers and card payments through standard payment networks.
Are there typical processing times when used with casinos?
Processing times align with standard bank transfer durations, usually 1-3 days.
Do casinos usually charge additional fees for this method?
Some casinos may charge fees, but bank fees depend on account agreement.
Are there any known compatibility issues with major casino platforms?
No known systemic compatibility issues with major casino payment processing platforms.