What is the official website of the payment service?
https://www.diamondbank.com
- Direct message
- Leave a review
- Bookmark
- Share
- Report
- prev
- next
Where can I find the customer support contacts?
Customer support contacts are listed in the Contact Us section on the official Diamond Bank website.
What is the hotline phone number?
+234-700-300-0000
Is there a toll-free support number?
Toll-free support number availability varies; local charges may apply in Nigeria for calls to the listed hotline.
What is the email address for technical support?
Are there separate emails for different types of inquiries?
Different departments usually have specialized email addresses listed on the Contact Us page or provided during support interactions.
Where can I find the online chat support?
Online chat support is typically available via the bank's official website and mobile application, though availability may depend on business hours.
Does the chat support work 24/7?
Chat support commonly operates within regular banking hours and is not usually available 24/7 unless specifically stated on the website.
Is there support through messengers (Telegram, WhatsApp)?
Messenger support is sometimes available for banks, with WhatsApp numbers promoted for customer inquiries.
What are the support working hours?
Customer support generally operates Monday to Friday, 8:00AM to 5:00PM, with limited hours on weekends.
Does support work on weekends and holidays?
Weekend and holiday support may be limited, with emergency banking assistance available through select channels.
Are there regional offices for in-person visits?
Large banks maintain regional branches and offices across major cities for in-person customer service.
Where are the physical offices located?
Physical offices are located in major Nigerian cities like Lagos, Abuja, Port Harcourt; check the website for branch addresses.
Can I schedule a personal meeting?
Personal meetings can typically be scheduled by contacting the branch directly or via online booking if offered by the service.
Are there representatives in different countries?
Nigerian banks may have international representative offices in select countries for diaspora banking needs.
In which languages is support available?
Customer support is mostly provided in English, with occasional support for local languages upon request.
How quickly does support respond to requests?
Response time varies by channel; hotline calls are generally answered within minutes, while email replies may take 1-2 business days.
Is there a priority system for VIP clients?
VIP clients often receive priority support, dedicated account managers, and faster response times as part of premium packages.
Can I request a callback?
Most banks offer callback options through their website or customer portal, typically scheduled within business hours.
When was the payment service founded?
Diamond Bank was founded in December 1990.
Who is the founder and owner of the service?
Diamond Bank was founded by Pascal Dozie; it later merged with Access Bank Plc.
In which country is the company registered?
The company is registered in Nigeria.
What is the development history of the payment service?
Diamond Bank expanded rapidly since its founding, pioneered digital payments, and merged with Access Bank in 2019.
Have there been major updates or rebranding?
Diamond Bank underwent updates and rebranding before and after merging with Access Bank, enhancing digital payment services.
Who sits on the company's board of directors?
Board members are publicly listed on the bank's corporate website and include prominent Nigerian business leaders.
Are there investors or partners in the service?
The bank has institutional investors and strategic partnerships, notably with Access Bank and other financial entities.
Does the company participate in stock trading?
Diamond Bank was listed on the Nigerian Stock Exchange before its merger with Access Bank.
What is the company's market capitalization?
Market capitalization information is available for Access Bank post-merger; Diamond Bank's last record was before 2019.
Are there subsidiary companies or branches?
The bank operated subsidiaries and maintained branches nationwide before merging with Access Bank.
What licenses does the payment service have?
Diamond Bank held a commercial banking license issued by the Central Bank of Nigeria and complied with financial regulations.
In which jurisdictions does the service operate officially?
Diamond Bank operated officially in Nigeria, with regional representation elsewhere prior to the merger.
Are there licenses for cryptocurrency operations?
Most Nigerian banks do not possess cryptocurrency operation licenses due to local regulatory restrictions.
Does the service comply with AML/KYC requirements?
Compliance with AML/KYC policies is standard in Nigerian banking, requiring customer identification and routine monitoring.
Are there security certificates (PCI DSS, etc.)?
Payment services in banks typically maintain PCI DSS, ISO 27001, and similar security certifications.
Has the service undergone security audits?
Regular security audits are conducted internally and by external parties to ensure robust protection standards.
Is there insurance for client funds?
Client deposits are insured by the Nigerian Deposit Insurance Corporation (NDIC) within regulatory limits.
Which international standards does it comply with?
Banks meet global standards such as PCI DSS, ISO 27001, and adhere to Swift and international financial compliance protocols.
Have there been any regulatory fines or violations?
Any regulatory violations or fines are disclosed in public reports and press releases; major Nigerian banks strive to minimize such incidents.
Where can I find real reviews about the service?
User reviews are available on Google Reviews, Trustpilot, and local banking forums.
What are the main user complaints?
Common complaints include delays in fund transfers, ATM/service outages, and customer support wait times.
What do users most often praise the service for?
Users often praise convenient mobile banking, wide branch coverage, and secure transaction processes.
Are there issues with fund withdrawals?
Occasional withdrawal delays may occur due to system maintenance or network issues, as with most banks.
Is the interface convenient according to users?
Most users describe the mobile and web interfaces as user-friendly but recommend improvements.
Are clients satisfied with transaction speed?
Transactions are generally processed quickly, but peak periods may cause occasional delays.
Do users recommend this service?
Recommendations are common among satisfied users, especially for mainstream banking operations.
How do experts assess the service's reliability?
Experts highlight robust compliance processes, digital innovations, and high security standards for major banks.
Are there industry awards and recognitions?
Leading banks are frequently recognized in local and international banking awards for service and innovation.
Does the service participate in payment system rankings?
Major banks participate in payment system rankings and are evaluated by financial industry publications.
Are there recommendations from financial regulators?
Regulators provide general recommendations and promote compliance, data security, and service enhancements.
What reputation does the service have among partners?
Partner feedback is generally positive, citing stability, collaboration, and trustworthiness in payment operations.
How do they evaluate solution innovation?
Financial institutions are commended for mobile payment solutions, digital wallets, and technology-driven customer experiences.
Are there quality service certificates?
Banks hold industry certifications for quality management, service excellence, and regulatory compliance.
Does the company participate in industry conferences?
Participation in local and international finance conferences is standard for large banks.
How does the service position itself in the market?
The bank positioned itself as a leader in digital financial services and convenient banking solutions before merging.
Which fiat currencies does the service support?
The service supports Nigerian Naira (NGN) and offers limited access to foreign currencies for international payments.
Are cryptocurrencies supported? Which ones specifically?
Most Nigerian banks do not support cryptocurrencies due to regulatory restrictions.
Is there a proprietary cryptocurrency or token?
No proprietary cryptocurrency or token has been issued or supported.
Can currencies be converted within the service?
Banks provide currency conversion services for international transfers and FX, subject to regulations.
What exchange rates are used for conversion?
Exchange rates are set using official rates from the Central Bank of Nigeria and financial market indicators.
How often are exchange rates updated?
Exchange rates are updated daily, or according to market changes and Central Bank policies.
Are stablecoins supported?
Stablecoin support is generally not offered due to regulatory limitations.
Can exotic currencies be handled?
Some banks handle exotic currencies through international banking partners and correspondent banks.
Are there currency restrictions in different countries?
Currency usage restrictions apply based on Nigerian regulations and destination country policies.
What types of transfers does the service support?
Services include domestic/local transfers, interbank, international payments, and mobile money transfers.
Can transfers be made between service users?
Peer-to-peer transfers are supported via internet/mobile banking and USSD.
Are transfers to bank cards supported?
Transfers to debit/ATM cards are offered via mobile/internet banking.
Can money be transferred to bank accounts?
Direct transfers to account numbers are supported for both local and international recipients.
Is bill payment available?
Bill payment services are available for utilities, telecoms, and other merchant categories.
Are recurring payments supported?
Recurring payment options are available through account setup and online/mobile banking.
Can automatic transfers be set up?
Automatic transfer services can be configured for regular payments and scheduled transactions.
Is payment scheduling available?
Payment scheduling is supported in online/mobile banking for future-dated transactions.
Are group payments supported?
Group payments are seldom offered but may be available for business accounts.
Can payment links be created?
Payment link creation is usually possible for merchants through business platforms.
What are the minimum transaction amounts in the service?
Minimum transaction limits are set by the bank and vary by transaction type, typically starting from NGN100.
What are the maximum amounts that can be transferred?
Maximum transfer limits depend on account type and verification level; higher limits apply to verified users and business accounts.
Are there daily limits on operations?
Daily transaction limits are imposed for security and compliance purposes, adjustable upon request.
What monthly and annual limits are in effect?
Monthly and annual limits are determined by account category and regulatory policies.
Can limits be increased? How?
Limits can be increased by request, usually upon verification of additional documentation and account upgrade.
Do limits differ for verified users?
Verified users enjoy higher transaction limits, access to more services, and tailored account features.
Are there restrictions for new accounts?
New accounts may be subject to lower transaction limits and restricted access until verification is completed.
Do special limits apply in different countries?
Transaction and currency limits may differ for international transfers depending on country and applicable regulations.
Can operations be temporarily blocked?
Temporary blocking may occur for suspicious activities, security checks, or by customer request via online banking.
Are there limits on the number of daily operations?
Maximum number of daily transactions is set to prevent misuse, varying by account type.
What are the minimum amounts for account funding?
Minimum account funding amounts are set per deposit type, generally starting from around NGN1,000.
What methods of funding are supported?
Supported funding methods include cash deposits, bank transfers, card payments, and external payment channels.
Are there fees for funding?
Some funding methods may incur fees, while cash deposits at branches are typically fee-free.
What are the minimum funding amounts?
Minimum funding thresholds differ by channel; cash deposits may start from NGN1,000, others from higher amounts.
How quickly are funds credited when funding?
Funds are generally credited instantly or within one business day, depending on the method used.
How can money be withdrawn from the system?
Withdrawals can be made through ATMs, in-branch, or by transferring to other bank accounts.
Are there fees for fund withdrawal?
Withdrawal fees depend on method; ATM and intra-bank withdrawals may be free, interbank may incur charges.
How long does withdrawal take?
Withdrawal times depend on channel; ATM withdrawals are instant, interbank transfers take up to 24 hours.
What withdrawal limits are set?
Withdrawal limits are determined by account type, ATM rules, and regulatory requirements.
How quickly are funds credited when funding with a card?
Card funding is generally processed instantly or within minutes.
How long does a bank transfer take?
Bank transfers within Nigeria are usually processed within 1-24 hours; international transfers may take longer.
How quickly do cryptocurrency transfers arrive?
Cryptocurrency transfers are not typically supported by Nigerian banks due to regulatory restrictions.
Are transfers between users instant?
Internal transfers are instant or processed within minutes.
Are there delays when funding on weekends?
Some delayed processing may occur on weekends and public holidays depending on the funding channel.
Do holidays affect funding speed?
Bank holidays may delay processing times for deposits and incoming transfers.
Can crediting be accelerated for a fee?
Express processing options may be available for transactional urgency, often with additional fees.
What determines the speed of funding processing?
Processing speed depends on method used, channel availability, and regulatory clearance.
Are there notifications about funding status?
Notification systems inform customers about transaction status via SMS, email, or app notifications.
What to do if funding takes too long?
Contact customer support with payment details for investigation and resolution; escalation may be required for extended delays.
How quickly are withdrawal requests processed?
Withdrawal requests are processed instantly or within business hours for branch/service-based methods.
How long does card withdrawal take?
ATM card withdrawals are immediate; linked card account transfers typically reflect within 24 hours.
How quickly do bank transfers arrive?
Domestic transfers take hours to one business day; international arrivals may require 3-5 business days.
Are cryptocurrency withdrawals instant?
Cryptocurrency withdrawals are not offered by mainstream Nigerian banks, including Diamond Bank.
Are there withdrawal delays on weekends?
Withdrawal delays may occur during weekends or holidays due to reduced banking operations.
Do holidays affect withdrawal speed?
Holidays can delay withdrawal processing; transactions resume on the next working day.
Can withdrawal be accelerated for an additional fee?
Express withdrawal may be offered for a fee, depending on account type and service tier.
What determines withdrawal processing time?
Channel, account verification, and compliance checks influence processing timeframes.
Are there notifications about withdrawal status?
Withdrawal status notifications are provided via SMS, email, or mobile app.
Can a withdrawal request be canceled?
Cancellation is possible if the request has not yet been processed; contact customer support promptly.
How to register with the payment service?
Registration is completed online, at branches, or via mobile app; valid ID, proof of address, and contact details required.
What data is needed to create an account?
Account creation requires full name, date of birth, ID, proof of address, phone number, and email.
Can registration be done without email?
Email is strongly recommended for digital account management; alternatives may be possible for basic/limited access accounts.
Is phone confirmation required during registration?
Phone confirmation or verification is required to validate identity and enable account activities.
Are there age restrictions for registration?
Minimum age requirements are enforced, typically 18 years and above for personal banking accounts.
Can a corporate account be created?
Corporate and business accounts are available with additional documentation, including business registration and company details.
Is it required to provide real data?
Real and valid data is required for compliance with KYC/AML and account security protocols.
Are there country restrictions for registration?
Registration is primarily available to Nigerian residents; foreign nationals may be eligible with proper documentation.
How long does account activation take?
Account activation usually occurs within 24 hours upon successful submission and verification of required documents.
What verification levels exist?
Multiple verification levels exist, affecting account limits and available services; higher levels require more documentation.
What documents are required for basic verification?
Basic verification requires government-issued ID, proof of address, and sometimes a recent photo.
Are documents needed for full verification?
Full verification requires additional documents such as utility bills, employment letters, and enhanced biometrics.
Are digital copies of documents accepted?
Digital document uploads are accepted via secure online portals or email, subject to review.
How long does the verification procedure take?
Verification takes from a few hours to several business days depending on completeness and volume.
Can the service be used without verification?
Unverified accounts have limited access, with caps on amounts, transfer frequency, and service range.
What restrictions apply to unverified users?
Unverified users face lower transaction limits, basic service access, and potential restrictions on withdrawal.
Is address confirmation required?
Address confirmation is typically required for full account activation and higher transaction limits.
Is a selfie with documents required?
Photo with ID may be requested for higher-tier verification or in cases of suspected fraud.
How often do documents need to be updated?
Documents are reviewed periodically or upon changes; updates may be requested for compliance.
What encryption technologies does the service use?
Bank payment systems use SSL/TLS, AES encryption, and secure hardware modules to protect data.
Is two-factor authentication supported?
Two-factor authentication is supported for login, transaction authorization, and sensitive changes.
Are there SMS confirmations for operations?
SMS confirmations and transaction PINs are sent for authorized operations and fraud prevention.
Is biometric authentication supported?
Biometric authentication, such as fingerprint or facial recognition, is supported in mobile applications.
Is blockchain technology used?
Traditional banks rarely use blockchain; digital payment platforms may integrate it for international settlements.
Is there a multi-level security system?
Multi-level security includes encryption, tokenization, fraud monitoring, and strong authentication procedures.
How is user personal data protected?
User data is stored securely and protected by privacy policies, encryption, and access controls.
Is cold storage used for cryptocurrencies?
Cryptocurrency cold storage is generally not applicable to banks without crypto services.
Is there DDoS attack protection?
DDoS protection measures are in place, including firewalls and traffic monitoring to prevent service disruptions.
Are regular security audits conducted?
Security audits are routinely performed to identify vulnerabilities and maintain compliance.
What anti-phishing protection measures are provided?
Anti-phishing tools include email filtering, customer alerts, and education on fraud risks.
Is there a suspicious activity detection system?
Systems monitor transactions and account activity for irregularities and fraud attempts.
How does the service combat money laundering?
AML programs include identity verification, transaction monitoring, and suspicious activity reporting.
Is there blocking of suspicious accounts?
Accounts can be frozen and reviewed for suspicious transactions or regulatory concerns.
What to do when fraud is detected?
Report fraud via hotline or online banking, block compromised cards/accounts, and request investigation.
How to report suspicious activity?
Suspicious activity can be reported to customer support, online banking, or in-branch; a formal process is followed.
Is there compensation for damage from fraudsters?
Banks may compensate clients in proven fraud cases, subject to investigation and terms.
What user rights exist for disputed transactions?
Clients have rights to dispute transactions and request investigation, resolution, or reversal.
How to dispute account blocking?
Disputes are lodged through customer support, and reviewed in line with the bank's appeal procedures.
Is there insurance against cyber attacks?
Insurance coverage against cyber risks may be maintained by the bank or through industry pools.
What fees does the service charge for transfers?
Transfer fees vary by type—domestic, interbank, international—and are transparently listed on the website.
Are there fees for account funding?
Account funding via specific channels may incur fees, though in-branch cash deposits are usually fee-free.
Are fees charged for fund withdrawal?
Withdrawal fees depend on method; ATM withdrawals may be free or charged, interbank transfers often incur costs.
Are there fees for currency conversion?
Currency conversion fees apply and are based on transaction value and exchange rate conditions.
Are there fees for account inactivity?
Account inactivity fees may apply for dormant or unused accounts as per policy.
Are there account maintenance fees?
Account maintenance fees depend on account type and package; premium and business accounts may have higher charges.
Are fees charged for operation cancellation?
Some transaction cancellations may incur reversal or processing fees.
Are there hidden fees?
Fee structures are disclosed transparently; hidden fees are not standard and should be reported if encountered.
How are fees calculated for large amounts?
Large transaction fees are calculated on a tiered or percentage model, in accordance with bank policy.
Are there different tariff plans in the service?
Tariff plans vary by account type, including personal, business, and premium packages.
What advantages does VIP status provide?
VIP clients receive higher limits, dedicated support, preferential rates, and exclusive privileges.
How to get preferential conditions?
Preferential conditions are available to high-value clients or those enrolling in premium accounts.
Are there free operations per month?
Banks may offer free ATM or transfer operations up to set limits for certain account types.
Are there discounts for active users?
Discounts and loyalty benefits may be granted to highly active or long-standing users.
Are there corporate tariffs?
Corporate tariffs include discounted rates, bulk transaction solutions, and dedicated account management.
Can individual conditions be obtained?
Custom rates and terms may be negotiated for premium or high-volume clients.
Do promotional codes work for fee reduction?
Promotional codes or special offers may occasionally reduce fees, primarily for digital products.
Are there cashback programs?
Cashback offers are available on select card products, mobile banking, or merchant partnerships.
Are there discounts for transaction volumes?
Volume discounts may be offered for bulk or recurring payments, particularly for business accounts.
Is there an official mobile application?
Yes, the official Diamond Bank mobile application is available.
On which platforms is the application available?
Mobile apps are usually available on Android, iOS, and sometimes Windows platforms.
What functions are available in the mobile application?
Functions include account management, fund transfers, bill payments, transaction history, card services, and notifications.
Does functionality differ from the web version?
Mobile apps may offer unique features like QR payments, push notifications, and biometric login, with core functions also on web.
Is Touch ID/Face ID supported?
Biometric authentication, including Touch ID and Face ID, is supported on most modern mobile devices.
Can the application work offline?
Offline features are limited; most operations require internet connectivity for authentication and processing.
Are there push notifications about operations?
Push notifications for transaction alerts and updates are supported in mobile apps.
Is dark theme supported?
Mobile applications increasingly offer dark mode for user convenience.
How often is the mobile application updated?
Updates are released periodically, with frequency based on security and feature improvements.
Are there beta versions of the application?
Beta versions may be available for early access to new features, often via invitation or app store registration.
Is the web interface of the service convenient?
Web platforms are designed to be user-friendly, with modern layouts and easy navigation.
Is responsive design supported?
Responsive design ensures compatibility and usability on mobile, tablet, and desktop devices.
In which languages is the interface available?
The interface is available in English, with some support for local languages.
Is there a night mode for the website?
Night mode is increasingly provided for web interfaces to enhance visual comfort.
Are hotkeys supported?
Keyboard shortcuts may be available for basic navigation and transaction initiation.
Can data be exported?
Data export is supported in formats such as PDF, CSV, and Excel for statements and transaction lists.
Is there an API for developers?
APIs may be available for business clients and third-party integrations, following documentation protocols.
Is integration with other services supported?
Integration is supported for accounting platforms, merchant services, and payment gateways.
How often is the web interface updated?
Regular updates ensure security, introduce new features, and improve usability.
Are there virtual cards in the service?
Virtual cards can be issued for online payments, with single-use or reloadable options.
Can disposable cards be created?
Disposable or temporary cards may be created for specific transactions, enhancing security.
Is multi-currency account functionality supported?
Multi-currency accounts may be available for business clients and international transactions.
Are there investment products?
Banks typically offer investment products like fixed deposits, savings, and mutual funds.
Can interest be earned on balance?
Savings and fixed deposit products allow clients to earn interest on balances.
Are there credit products?
Credit products include personal loans, overdrafts, credit cards, and business financing.
Is P2P trading supported?
Peer-to-peer trading is rarely supported in traditional banks but may be offered through affiliated platforms.
Can cryptocurrencies be bought/sold?
Cryptocurrency trading is generally not available, as Nigerian banks follow local regulations.
Is there acquiring for business?
Merchant services and acquiring solutions are provided for business clients to accept payments.
Are mass payouts supported?
Mass payouts and bulk payments are offered to corporate/business clients through specialized platforms.
Is there a loyalty program in the service?
Loyalty programs may reward customers with points, discounts, or cashback.
How are bonus points earned?
Bonus points are earned through transaction activity, card usage, and participation in bank promotions.
Is there cashback for operations?
Cashback rewards are provided for eligible card transactions and merchant offers.
Are there referral programs?
Referral programs incentivize clients to invite new users, offering bonuses or fee discounts.
What privileges do VIP clients have?
VIPs receive priority service, higher limits, exclusive offers, and dedicated support.
Are there seasonal promotions and offers?
Seasonal and periodic offers are available, including cashback, discounts, and prize draws.
Can premium status be obtained?
Premium status is granted to high-value customers or those meeting specific account criteria.
Are there partner discounts?
Partner merchant discounts are available for eligible clients through special arrangements.
Are there corporate loyalty programs?
Corporate clients may access tailored loyalty programs based on transaction volume.
Does the service allow operations with online casinos?
Banks generally restrict or limit support for gambling-related transactions.
Are there restrictions on gambling transactions?
Gambling transactions may be blocked or flagged according to banking policy and local law.
Can accounts be blocked for casino play?
Accounts may be suspended for suspected gambling violations as per policy.
How does the service view gambling?
Gambling is viewed cautiously; banks prioritize compliance and responsible finance.
Are there special conditions for gambling?
No special terms are generally offered for gambling transactions.
Are casino transactions tracked?
Transactions involving casinos are monitored for compliance and anti-money laundering.
Can operations with gambling sites be hidden?
Transparency is required in banking; gambling operations cannot be hidden.
Are there notifications about gambling expenses?
Clients may receive notifications associated with flagged or large gambling transactions.
Are there special fees for gambling operations?
Banks do not typically charge special fees for gambling operations, but regulations may apply.
Can limits be set on gambling?
Some banks allow spending controls and limits on certain transaction categories.
Is there a self-exclusion function?
Self-exclusion may be available for cards or accounts to restrict gambling activity.
Can access to gambling sites be restricted?
Access to gambling services may be blocked by the bank or at client request.
Is gambling expense control supported?
Expense control tools may help clients manage spending on gambling sites.
Are there notifications about limit exceedance?
Spending alerts and notifications are provided for surpassing pre-set limits.
Can operations with casinos be blocked?
Casino-related transactions can be blocked by the bank or on request.
Is there gambling expense statistics?
Some banks provide analytics on spending categories, including gambling, within account statements.
Is a "cooling-off period" supported?
Cooling-off periods may be available for clients requesting suspension of gambling-related transactions.
Can help be obtained for gambling addiction?
Banks refer clients to external support or government resources for gambling addiction.
Is there partnership with player assistance organizations?
Partnerships with player assistance organizations are rare; referrals are usually made to third parties.
How to set up gambling expense notifications?
Expense alerts can be configured in internet/mobile banking or by contacting customer support.
Which online casinos accept this payment method?
Online casino acceptance depends on merchant agreements; consult the casino payment page.
Are there exclusive partnerships with specific casinos?
Exclusive banking partnerships with casinos are uncommon due to regulatory restrictions.
Do conditions differ when used in different casinos?
Transaction conditions may differ by casino, operator, and jurisdiction.
Are there special bonuses for using this method in casinos?
Bonuses for using this payment method are not standard due to regulatory concerns.
Can the method be used for both deposits and withdrawals in casinos?
Banks usually only support deposits to regulated merchants; withdrawal support may be restricted.
Are there geographic restrictions for casino usage?
Geographic restrictions apply; some countries limit or block casino transactions.
How do casino operators typically process transactions from this method?
Processing follows standard banking protocols with compliance checks and transaction monitoring.
Are there typical processing times when used with casinos?
Casino transaction processing is usually instant for deposits and follows standard withdrawal timelines.
Do casinos usually charge additional fees for this method?
Casinos may impose fees on banking transactions; review merchant payment terms.
Are there any known compatibility issues with major casino platforms?
Compatibility issues are rare if the casino supports the bank, but regulatory blocks may occur.