What is the official website of the payment service?
https://www.discovery.bank
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Where can I find the customer support contacts?
Customer support contacts can be found on the Discovery Bank website under the Help or Contact Us section.
What is the hotline phone number?
0800 07 96 97
Is there a toll-free support number?
Discovery Bank offers a toll-free number, 0800 07 96 97, for South African clients.
What is the email address for technical support?
Contact technical support via [email protected]
Are there separate emails for different types of inquiries?
Discovery Bank commonly uses specific emails for queries, complaints, and technical support; these details are usually found on their website.
Where can I find the online chat support?
Online chat support is available in the Discovery Bank app and via the web banking platform.
Does the chat support work 24/7?
Online chat support availability varies; most banks offer chat during business hours, with limited availability after hours.
Is there support through messengers (Telegram, WhatsApp)?
Messenger support is not specifically referenced for Discovery Bank; most banks may use WhatsApp for certain queries.
What are the support working hours?
Standard support hours are Monday to Friday, 7:00 to 18:00, and Saturday, 8:00 to 12:00; hours may vary seasonally.
Does support work on weekends and holidays?
Weekend support is available but may have reduced hours; holiday support is typically limited.
Are there regional offices for in-person visits?
Most banks maintain regional offices or main branches for in-person customer service.
Where are the physical offices located?
Discovery Bank’s main office is at 1 Discovery Place, Sandton, Johannesburg, South Africa.
Can I schedule a personal meeting?
Most banks allow scheduling personal meetings via phone or online; Discovery Bank typically supports this through appointments.
Are there representatives in different countries?
Discovery Bank operates mainly in South Africa and does not generally have international representatives.
In which languages is support available?
Support is provided in English and, where possible, additional major South African languages.
How quickly does support respond to requests?
Average response times range from instant via chat to 1-2 business days by email; phone support is usually immediate during hours.
Is there a priority system for VIP clients?
Priority or VIP clients typically receive faster, dedicated support channels and enhanced service levels.
Can I request a callback?
Callback requests are supported, usually via website forms or app options, with follow-up in business hours.
When was the payment service founded?
Discovery Bank was founded in 2019.
Who is the founder and owner of the service?
Discovery Bank is owned by Discovery Limited, founded by Adrian Gore.
In which country is the company registered?
South Africa
What is the development history of the payment service?
Discovery Bank evolved from Discovery’s financial services, launching its digital banking solution in 2019 as South Africa’s first full digital bank.
Have there been major updates or rebranding?
Updates include feature rollouts and app enhancements; no major rebranding since launch.
Who sits on the company's board of directors?
The board includes Adrian Gore (CEO, Discovery Limited), with executive and non-executive directors as listed on Discovery’s corporate site.
Are there investors or partners in the service?
Discovery Bank is wholly owned by Discovery Limited; partnerships include Visa and Mastercard.
Does the company participate in stock trading?
Discovery Limited is publicly traded on the Johannesburg Stock Exchange (JSE).
What is the company's market capitalization?
Market capitalization fluctuates; Discovery Limited was valued at approximately R85 billion.
Are there subsidiary companies or branches?
Discovery Limited operates several subsidiaries, but Discovery Bank itself is a wholly owned division.
What licenses does the payment service have?
Discovery Bank possesses a full banking license from the South African Reserve Bank.
In which jurisdictions does the service operate officially?
Discovery Bank operates officially only in South Africa.
Are there licenses for cryptocurrency operations?
No cryptocurrency-specific licenses; Discovery Bank does not offer crypto services as of now.
Does the service comply with AML/KYC requirements?
Full AML and KYC compliance as required by South African banking regulations.
Are there security certificates (PCI DSS, etc.)?
PCI DSS standards for card transactions and stringent online banking security protocols.
Has the service undergone security audits?
Major banks like Discovery Bank conduct regular internal and external security audits.
Is there insurance for client funds?
Client deposits are protected under South African banking regulations, including deposit insurance schemes.
Which international standards does it comply with?
Compliance includes PCI DSS, ISO security standards, and South African banking regulations.
Have there been any regulatory fines or violations?
No publicly reported fines or major violations.
Where can I find real reviews about the service?
Reviews can be found on Google Play, Apple App Store, HelloPeter, and Trustpilot.
What are the main user complaints?
Common complaints focus on app performance issues, customer service delays, and account-related disputes.
What do users most often praise the service for?
Users praise the ease of use, innovative banking features, rewards programs, and app convenience.
Are there issues with fund withdrawals?
Occasional complaints about withdrawal processing delays; most transactions are completed promptly.
Is the interface convenient according to users?
Interface is rated highly for convenience and modern design.
Are clients satisfied with transaction speed?
Transaction speed is generally praised, especially for in-app payments and transfers.
Do users recommend this service?
High rates of user recommendations in app reviews and word-of-mouth.
How do experts assess the service's reliability?
Experts rate Discovery Bank as innovative and reliable, noting strong digital infrastructure and compliance.
Are there industry awards and recognitions?
Discovery Bank has won awards for innovation and digital banking excellence in South Africa.
Does the service participate in payment system rankings?
Discovery Bank is listed in various South African banking and fintech rankings.
Are there recommendations from financial regulators?
Discovery Bank is regulated and authorized, meeting all required standards.
What reputation does the service have among partners?
Partners and merchants respect Discovery Bank for its innovative offerings and reliability.
How do they evaluate solution innovation?
Discovery Bank is frequently recognized for technological advancement and reward integration.
Are there quality service certificates?
Standard certifications for banking and customer service are held.
Does the company participate in industry conferences?
Discovery Bank and Discovery Limited frequently present and participate in fintech and digital banking conferences.
How does the service position itself in the market?
Positioned as South Africa’s leading digital bank focused on well-being, rewards, and modern financial technology.
Which fiat currencies does the service support?
South African Rand (ZAR) only.
Are cryptocurrencies supported? Which ones specifically?
Discovery Bank does not currently support cryptocurrencies.
Is there a proprietary cryptocurrency or token?
No proprietary cryptocurrency or token is offered.
Can currencies be converted within the service?
Only ZAR is supported; currency conversion services are not available.
What exchange rates are used for conversion?
Not applicable, as foreign currency conversion is not supported.
How often are exchange rates updated?
Not applicable.
Are stablecoins supported?
Stablecoins are not supported.
Can exotic currencies be handled?
Exotic currencies cannot be handled within Discovery Bank.
Are there currency restrictions in different countries?
ZAR is supported for accounts and transactions; restrictions apply by jurisdiction.
What types of transfers does the service support?
EFT, internal instant payment, debit orders, and scheduled payments.
Can transfers be made between service users?
Yes, instant transfers can be made between Discovery Bank accounts.
Are transfers to bank cards supported?
Transfers to other South African bank accounts/cards are supported via EFT.
Can money be transferred to bank accounts?
Yes, EFT transfers to bank accounts are supported.
Is bill payment available?
Bill payments for utilities and selected merchants are available.
Are recurring payments supported?
Recurring payment setup is supported in the online banking and app platform.
Can automatic transfers be set up?
Automated scheduled transfers can be configured in-app.
Is payment scheduling available?
Payment scheduling for future transactions is available.
Are group payments supported?
Group payment or splitting is typically not directly supported; alternatives may be available via manual transfers.
Can payment links be created?
Direct payment link creation is not a current feature; money request functionality may be present.
What are the minimum transaction amounts in the service?
Minimum transaction amounts vary by type, typically R1 for payments or transfers.
What are the maximum amounts that can be transferred?
Maximum amounts depend on account type and limits, commonly set at R50,000 or higher per transaction.
Are there daily limits on operations?
Daily limits apply according to account verification and can be increased upon request.
What monthly and annual limits are in effect?
Limits depend on verification status and account type, ranging from R100,000 per month for standard accounts.
Can limits be increased? How?
Limits can be increased via additional verification, contacting support, or upgrading account type.
Do limits differ for verified users?
Higher limits are offered to fully verified users.
Are there restrictions for new accounts?
New accounts may have lower limits and hold periods until verification is completed.
Do special limits apply in different countries?
Only available in South Africa; foreign transaction limits do not apply.
Can operations be temporarily blocked?
Temporary account blocks for security or upon request are supported.
Are there limits on the number of daily operations?
Most banks set caps on transaction number to prevent fraud; details vary.
What are the minimum amounts for account funding?
Minimum funding typically starts at R10 for account deposits.
What methods of funding are supported?
Supported methods include bank transfer, cash deposit, card funding, and salary deposit.
Are there fees for funding?
Funding via salary or bank transfer is typically free; cash deposit and card funding may incur fees.
What are the minimum funding amounts?
The minimum amount varies by method but generally starts at R10.
How quickly are funds credited when funding?
Funding is credited within a few minutes to one business day, depending on method and time.
How can money be withdrawn from the system?
Withdrawals are enabled through ATM, EFT to other bank accounts, and at participating retailers.
Are there fees for fund withdrawal?
ATM withdrawals and certain EFTs may incur standard fees as per the bank’s tariff.
How long does withdrawal take?
ATM withdrawals are instant; EFT withdrawals typically process within one business day.
What withdrawal limits are set?
ATM withdrawal limits are set per day, typically R5,000—R10,000; EFT limits depend on account status.
How quickly are funds credited when funding with a card?
Funds are credited instantly or within minutes using card funding.
How long does a bank transfer take?
Bank transfers usually take 1–2 business days.
How quickly do cryptocurrency transfers arrive?
Cryptocurrency is not supported, so transfers do not apply.
Are transfers between users instant?
Internal Discovery Bank transfers are processed instantly.
Are there delays when funding on weekends?
Some funding methods, especially bank transfers, may be delayed over weekends.
Do holidays affect funding speed?
Public holidays may cause delays in processing times.
Can crediting be accelerated for a fee?
Express funding is generally not offered; standard processing applies.
What determines the speed of funding processing?
Processing speed depends on funding method, cut-off times, and system processing schedules.
Are there notifications about funding status?
Customers receive SMS, email, and app notifications about the status of account funding.
What to do if funding takes too long?
Contact customer support or check the app for transaction status updates and possible resolution steps.
How quickly are withdrawal requests processed?
Withdrawal requests are typically processed within one business day.
How long does card withdrawal take?
ATM card withdrawals are instant to a few minutes.
How quickly do bank transfers arrive?
Bank transfers arrive in 1–2 business days depending on time of request.
Are cryptocurrency withdrawals instant?
Not applicable; cryptocurrencies are not supported.
Are there withdrawal delays on weekends?
Weekend delays may occur for non-instant withdrawal methods.
Do holidays affect withdrawal speed?
Withdrawals may be delayed during public holidays.
Can withdrawal be accelerated for an additional fee?
Accelerated withdrawal is not a standard feature; typical scheduling applies.
What determines withdrawal processing time?
Processing time depends on method, cut-off times, and transaction volume.
Are there notifications about withdrawal status?
Withdrawal status is informed via app notifications, SMS, or email alerts.
Can a withdrawal request be canceled?
Withdrawal cancellations are possible if processed quickly via the app or by contacting support.
How to register with the payment service?
Registration is done online or in-app, requiring personal and financial details.
What data is needed to create an account?
Full name, ID/passport, address, phone number, income details, and email.
Can registration be done without email?
Most banks require an email for registration to ensure secure communication and account verification.
Is phone confirmation required during registration?
Phone verification is a standard step in the registration process.
Are there age restrictions for registration?
Minimum age is typically 18 years for opening a bank account.
Can a corporate account be created?
Discovery Bank currently focuses on personal accounts; business accounts may require a separate process.
Is it required to provide real data?
Accurate personal data is required as part of KYC and regulatory compliance.
Are there country restrictions for registration?
Discovery Bank accounts are available only to South African residents.
How long does account activation take?
Account activation usually takes minutes to 24 hours after verification.
What verification levels exist?
Verification levels include basic, full, and enhanced verification for greater account privileges.
What documents are required for basic verification?
Basic verification requires ID document, proof of address, and possibly income verification.
Are documents needed for full verification?
Full verification needs ID, proof of address, possibly proof of income and other documentation.
Are digital copies of documents accepted?
Digital copies are accepted via secure upload or email during verification.
How long does the verification procedure take?
Verification typically takes from minutes to 1 business day depending on processing volume.
Can the service be used without verification?
Most banks allow limited use until full verification is completed; functionality is restricted.
What restrictions apply to unverified users?
Unverified users face lower transaction limits and limited banking features.
Is address confirmation required?
Proof of address is required for most account openings in compliance with regulations.
Is a selfie with documents required?
A selfie for verification may be requested depending on security and fraud prevention needs.
How often do documents need to be updated?
Documents generally need updating if expired or information changes; periodic review may occur.
What encryption technologies does the service use?
Uses SSL/TLS encryption, secure password protocols, and multi-factor authentication for data security.
Is two-factor authentication supported?
Two-factor authentication is supported for account access and transaction verification.
Are there SMS confirmations for operations?
SMS confirmation is used for sensitive transactions and account changes.
Is biometric authentication supported?
Biometric authentication such as fingerprint or face recognition is supported in the mobile app.
Is blockchain technology used?
Blockchain is not used by Discovery Bank for payments or operations.
Is there a multi-level security system?
Banks employ multi-layered security, including encryption, two-factor authentication, and fraud detection.
How is user personal data protected?
Data is protected through strong encryption, restricted access, and compliance with privacy laws.
Is cold storage used for cryptocurrencies?
Cryptocurrency services are not available.
Is there DDoS attack protection?
Discovery Bank, like major banks, uses robust DDoS mitigation systems.
Are regular security audits conducted?
Regular internal and external audits are conducted to ensure compliance and security.
What anti-phishing protection measures are provided?
Anti-phishing protection includes secure login, user education, and fraud monitoring.
Is there a suspicious activity detection system?
Suspicious activity monitoring is in place to detect and prevent fraudulent transactions.
How does the service combat money laundering?
Implements strict AML policies, transaction monitoring, and regulatory reporting.
Is there blocking of suspicious accounts?
Suspicious accounts are promptly blocked pending further investigation.
What to do when fraud is detected?
If fraud is detected, contact support immediately and follow bank guidance for dispute and investigation.
How to report suspicious activity?
Suspicious activity can be reported via app, website, or customer support hotline.
Is there compensation for damage from fraudsters?
Compensation for fraud is subject to investigation; banks often reimburse losses if the customer was not negligent.
What user rights exist for disputed transactions?
Users have the right to dispute transactions; formal dispute resolution and investigation processes are provided.
How to dispute account blocking?
Dispute account blocks by contacting customer support and submitting required documentation for review.
Is there insurance against cyber attacks?
Most banks hold cyber risk insurance and follow up with customer protection measures.
What fees does the service charge for transfers?
Transfer fees depend on transaction type; most internal transfers are free, while EFTs may incur fees.
Are there fees for account funding?
Account funding through salary or EFT is free; fees may apply for cash deposit or card funding.
Are fees charged for fund withdrawal?
ATM withdrawals and cash-out options may have fees; EFTs typically have minimal charges.
Are there fees for currency conversion?
Not applicable; only ZAR is supported.
Are there fees for account inactivity?
Discovery Bank does not typically charge inactivity fees; consult tariff guides for exceptions.
Are there account maintenance fees?
Monthly account maintenance fees may apply, based on account plan selected.
Are fees charged for operation cancellation?
Most banks do not charge for operation cancellation unless processed after settlement.
Are there hidden fees?
Fees are transparently disclosed in tariff documents; hidden fees are prohibited by regulation.
How are fees calculated for large amounts?
Large transaction fees are calculated based on the fee schedule or as a percentage above thresholds.
Are there different tariff plans in the service?
Discovery Bank offers tiered account options with varying pricing.
What advantages does VIP status provide?
VIP status offers priority support, higher limits, exclusive rewards, and premium benefits.
How to get preferential conditions?
Preferential account terms may be obtained through relationship status, loyalty, or special promotion eligibility.
Are there free operations per month?
Free transactions are included within account plans up to defined limits.
Are there discounts for active users?
Active users benefit from loyalty rewards, discounts, or reduced fees for frequent transactions.
Are there corporate tariffs?
Corporate pricing plans are available for business clients in larger banks; Discovery Bank focuses on personal accounts.
Can individual conditions be obtained?
Individualised terms can be offered on request or based on account history.
Do promotional codes work for fee reduction?
Promotional codes may reduce fees during specific campaigns or promotions.
Are there cashback programs?
Discovery Bank offers cashback rewards as part of its Vitality Money program.
Are there discounts for transaction volumes?
Volume-based discounts are sometimes offered for premium account holders or businesses.
Is there an official mobile application?
Discovery Bank has an official mobile banking app.
On which platforms is the application available?
The app is available for iOS and Android devices.
What functions are available in the mobile application?
Functions include account management, transfers, payments, card control, rewards, chat support, spending analytics.
Does functionality differ from the web version?
App and web offer similar functions, though notifications and some features are optimised for mobile.
Is Touch ID/Face ID supported?
Biometric authentication (Touch ID, Face ID) is supported in the app.
Can the application work offline?
Offline access is limited; internet connection required for most functions.
Are there push notifications about operations?
Push notifications for transactions, updates, and alerts are available in the app.
Is dark theme supported?
Dark mode is available for the mobile app.
How often is the mobile application updated?
The app is updated regularly, with new features and security enhancements every few weeks.
Are there beta versions of the application?
Beta versions may be available to select users for new feature testing.
Is the web interface of the service convenient?
The web banking interface is modern and generally well-reviewed for convenience.
Is responsive design supported?
Responsive design is supported for access on mobile devices and tablets.
In which languages is the interface available?
Interface available in English; additional South African languages may be added.
Is there a night mode for the website?
Night mode (dark theme) for the website may be supported.
Are hotkeys supported?
Some keyboard shortcuts may be supported, especially for accessibility purposes.
Can data be exported?
Data export options include PDF/CSV for statements and transaction history.
Is there an API for developers?
Discovery Bank does not currently offer a public developer API.
Is integration with other services supported?
Payment integration is available for selected billers and service providers.
How often is the web interface updated?
Updates occur regularly with security improvements and feature additions.
Are there virtual cards in the service?
Virtual cards are supported for secure online payments.
Can disposable cards be created?
Disposable cards may be issued for one-time or online payments, subject to availability.
Is multi-currency account functionality supported?
Only South African Rand accounts are supported.
Are there investment products?
Discovery Bank offers access to select Discovery investment products.
Can interest be earned on balance?
Interest is earned on qualifying account balances depending on product and account type.
Are there credit products?
Credit cards, personal loans, and overdraft facilities are available.
Is P2P trading supported?
P2P trading is not supported; only standard banking transactions are available.
Can cryptocurrencies be bought/sold?
Cryptocurrency buying/selling is not offered.
Is there acquiring for business?
Merchant acquiring services are not currently a feature of Discovery Bank.
Are mass payouts supported?
Mass payout capabilities are focused on personal users; business features may be limited.
Is there a loyalty program in the service?
Loyalty is integrated via Discovery’s Vitality Money program.
How are bonus points earned?
Bonus points are earned for healthy financial habits and qualifying purchases.
Is there cashback for operations?
Cashback is awarded for eligible transactions as defined by the rewards program.
Are there referral programs?
Active referral and friend-get-friend programs are sometimes offered.
What privileges do VIP clients have?
VIP clients access special rates, tailored support, and exclusive rewards.
Are there seasonal promotions and offers?
Seasonal and promotional offers are marketed periodically for account holders.
Can premium status be obtained?
Premium and VIP status can be upgraded based on account activity or through selected promotions.
Are there partner discounts?
Discounts are offered in partnership with select merchants as part of the rewards program.
Are there corporate loyalty programs?
Corporate loyalty programs are not a core focus; offerings center on individual users.
Does the service allow operations with online casinos?
Transactions to licensed gambling merchants may be allowed in compliance with South African laws.
Are there restrictions on gambling transactions?
Restrictions may apply due to regulatory oversight and bank policy.
Can accounts be blocked for casino play?
Accounts can be blocked for suspicious or problematic gambling-related activity.
How does the service view gambling?
Follows regulatory guidelines, monitors gambling transactions for risk and responsible play.
Are there special conditions for gambling?
Special conditions may apply, including limits and monitoring for responsible gambling.
Are casino transactions tracked?
Transactions to gambling sites are tracked for regulatory compliance and risk management.
Can operations with gambling sites be hidden?
Transactions are transparent and visible on statements.
Are there notifications about gambling expenses?
Some notifications and alerts are available for gambling transactions.
Are there special fees for gambling operations?
Standard fees apply; specific fees for gambling transactions are not always outlined.
Can limits be set on gambling?
Users may set spending limits or request restrictions on gambling activity.
Is there a self-exclusion function?
Self-exclusion functions may be available to help limit or block gambling transactions.
Can access to gambling sites be restricted?
Access can be blocked upon request for responsible gambling.
Is gambling expense control supported?
Expense controls may be set and monitored using app budgeting features.
Are there notifications about limit exceedance?
Alerts are sent when spending limits are exceeded, including for gambling.
Can operations with casinos be blocked?
Casinos and gambling transactions can be blocked as part of risk or self-exclusion controls.
Is there gambling expense statistics?
Spending analytics includes tracking of gambling-related transactions.
Is a "cooling-off period" supported?
Cooling-off periods may be available upon request for gambling activity.
Can help be obtained for gambling addiction?
Referral to assistance organizations and in-app support options may be provided.
Is there partnership with player assistance organizations?
Partnerships with responsible gambling organizations may be included.
How to set up gambling expense notifications?
Configure expense alerts for gambling via app settings or by contacting support.
Which online casinos accept this payment method?
Accepted by licensed South African online casinos for deposits and withdrawals via EFT.
Are there exclusive partnerships with specific casinos?
Exclusive partnerships are not widely advertised; usage is permitted at regulated venues.
Do conditions differ when used in different casinos?
Conditions depend on individual casino terms and Discovery Bank’s compliance requirements.
Are there special bonuses for using this method in casinos?
Casino-specific bonuses are dependent on merchant policies and promotions.
Can the method be used for both deposits and withdrawals in casinos?
EFT via Discovery Bank can be used for both deposits and withdrawals where permitted.
Are there geographic restrictions for casino usage?
Usage is restricted to South Africa and regulated environments.
How do casino operators typically process transactions from this method?
Casino operators process payments via EFT, following South African regulations.
Are there typical processing times when used with casinos?
Deposits and withdrawals using EFT are processed within 1–2 business days.
Do casinos usually charge additional fees for this method?
Casinos may impose fees; these vary across platforms and depend on transaction type.
Are there any known compatibility issues with major casino platforms?
No major compatibility issues are reported; EFT is widely supported at South African casinos.