What is the official website of the payment service?
https://www.dnb.no/en
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Where can I find the customer support contacts?
Customer support contacts are listed on the official DNB website under the "Contact points" and "Help and guidance" sections.
What is the hotline phone number?
+47 915 04800
Is there a toll-free support number?
There is no specific toll-free support number mentioned; the main contact phone number is +47 915 04800.
What is the email address for technical support?
No specific technical support email address is publicly listed; support is primarily available via phone, chat, or contact forms on the website.
Are there separate emails for different types of inquiries?
No publicly listed specialized email addresses for different departments; inquiries are handled through centralized contact methods.
Where can I find the online chat support?
Online chat support can be accessed via DNB's online bank platform and the official DNB website.
Does the chat support work 24/7?
The chatbot "Aino" offers 24/7 assistance; live adviser chat is available during customer service center opening hours.
Is there support through messengers (Telegram, WhatsApp)?
There is no publicly available information about support via Telegram or WhatsApp.
What are the support working hours?
Customer service phone support hours are Monday–Friday 08:00–20:00, Saturday–Sunday 10:00–18:00 for retail customers; business hours vary slightly.
Does support work on weekends and holidays?
Yes, weekend support is available with reduced hours; holiday support details are specified during such periods.
Are there regional offices for in-person visits?
Yes, DNB has physical branches across Norway for in-person visits.
Where are the physical offices located?
Physical office locations are spread throughout Norway; specific addresses are provided on the DNB website branch locator.
Can I schedule a personal meeting?
Yes, customers can book appointments for personal financial advice at branches via the website or phone.
Are there representatives in different countries?
DNB primarily operates in Norway; limited international representation exists mainly through correspondent banking relationships.
In which languages is support available?
Support is available primarily in Norwegian and English.
How quickly does support respond to requests?
Chatbot responses are instant; human adviser replies during business hours typically range from minutes to a few hours.
Is there a priority system for VIP clients?
VIP clients receive priority handling and dedicated services, common in large banking services, though specific details about DNB's program are not publicly detailed.
Can I request a callback?
Callback options may be available as part of customer service but no specific public procedure is detailed.
When was the payment service founded?
DNB was founded in 1822 as a banking institution.
Who is the founder and owner of the service?
DNB evolved from multiple mergers; it is a publicly traded company with the Norwegian government and other shareholders.
In which country is the company registered?
Norway
What is the development history of the payment service?
DNB has undergone mergers and expansions to become Norway’s largest financial services group, evolving its digital payment capabilities including partnerships with Nets and Vipps.
Have there been major updates or rebranding?
Major updates include digital service expansion and integration of 3-D Secure payment authentication and launch of Vipps mobile payments.
Who sits on the company's board of directors?
The board consists of executive and non-executive members; specific names are listed annually on DNB’s official corporate site.
Are there investors or partners in the service?
DNB partners with Nets and Vipps for payment solutions; majority ownership by Norwegian government and institutional investors.
Does the company participate in stock trading?
Yes, DNB is publicly traded on the Oslo Stock Exchange under the ticker "DNB".
What is the company's market capitalization?
Market capitalization fluctuates; it is one of Norway’s largest companies by market value.
Are there subsidiary companies or branches?
DNB has subsidiaries including DNB Bank ASA and branches throughout Norway.
What licenses does the payment service have?
DNB holds banking and payment service licenses regulated by Norwegian financial authorities.
In which jurisdictions does the service operate officially?
Officially operates in Norway; some services extend internationally through correspondent banks.
Are there licenses for cryptocurrency operations?
No public information indicates that DNB holds specific cryptocurrency operation licenses.
Does the service comply with AML/KYC requirements?
Yes, DNB complies fully with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulatory requirements.
Are there security certificates (PCI DSS, etc.)?
DNB complies with international security standards including PCI DSS through partners like Nets.
Has the service undergone security audits?
Yes, regular security audits are conducted as part of regulatory compliance and internal risk management.
Is there insurance for client funds?
Client deposits are covered by the Norwegian Banks' Guarantee Fund, providing insurance on deposits up to legal limits.
Which international standards does it comply with?
Compliance with GDPR, PCI DSS, ISO 27001 standards for data security and privacy is expected.
Have there been any regulatory fines or violations?
No major publicly reported regulatory fines or violations against DNB in recent years.
Where can I find real reviews about the service?
Reviews are available on platforms like Trustpilot, Google Reviews, and banking forums.
What are the main user complaints?
Complaints focus on customer service responsiveness, mobile app issues, and high fees for certain services.
What do users most often praise the service for?
Users praise comprehensive service offerings, digital payment solutions, and bank reliability.
Are there issues with fund withdrawals?
Some users report delays or difficulties related to fund transfers and withdrawals.
Is the interface convenient according to users?
Mixed reviews; some find the mobile app and online banking user-friendly, others find it less so.
Are clients satisfied with transaction speed?
Generally, transaction speeds including instant payments via Vipps are rated positively.
Do users recommend this service?
User recommendations are mixed, with vocal dissatisfaction balanced by loyal customers.
How do experts assess the service's reliability?
Experts consider DNB one of Norway’s most established and reliable financial institutions.
Are there industry awards and recognitions?
DNB has received awards for digital innovation and corporate responsibility in Norway.
Does the service participate in payment system rankings?
DNB participates in Nordic and European payment system rankings and comparisons.
Are there recommendations from financial regulators?
Regulators endorse DNB's adherence to financial stability and payment system oversight requirements.
What reputation does the service have among partners?
Partners regard DNB as a key player in Norway’s financial ecosystem with strong payment infrastructure.
How do they evaluate solution innovation?
DNB is recognized for innovation especially with Vipps and risk-based payment authentication.
Are there quality service certificates?
Certifications include information security and financial service quality standards.
Does the company participate in industry conferences?
DNB representatives regularly participate in Nordic and European financial technology events.
How does the service position itself in the market?
DNB positions as Norway’s leading financial services group focusing on digital transformation and customer-centric payment solutions.
Which fiat currencies does the service support?
Primarily Norwegian Krone (NOK), with capabilities for major international currencies via foreign exchange.
Are cryptocurrencies supported? Which ones specifically?
DNB does not offer direct cryptocurrency wallet or trading services.
Is there a proprietary cryptocurrency or token?
No proprietary cryptocurrency or token.
Can currencies be converted within the service?
Yes, foreign currency exchange services are available for supported currencies.
What exchange rates are used for conversion?
Exchange rates are based on market rates with a margin applied by the bank.
How often are exchange rates updated?
Exchange rates are updated in real-time during banking hours according to market shifts.
Are stablecoins supported?
No stablecoin support is provided.
Can exotic currencies be handled?
Ability to handle exotic currencies may be limited; focus remains on major currencies.
Are there currency restrictions in different countries?
Geographic currency restrictions apply based on regulatory compliance.
What types of transfers does the service support?
Supports domestic transfers, international SWIFT payments, instant payments, and direct debit.
Can transfers be made between service users?
Yes, peer-to-peer transfers are supported through Vipps and online banking.
Are transfers to bank cards supported?
Card-to-card transfers are generally supported via card networks.
Can money be transferred to bank accounts?
Yes, transfers to bank accounts domestically and internationally are supported.
Is bill payment available?
Yes, bill payment services via eFaktura, AvtaleGiro, and manual payment options are supported.
Are recurring payments supported?
Recurring payments and direct debits through AvtaleGiro are supported.
Can automatic transfers be set up?
Automatic transfers can be configured for bill payments and scheduled payments.
Is payment scheduling available?
Payment scheduling features are available via online banking.
Are group payments supported?
Group payments or bill splitting features are limited but P2P payments can be done via Vipps.
Can payment links be created?
Payment links creation is generally offered through partner services such as Vipps.
What are the minimum transaction amounts in the service?
Minimum transaction amounts vary by payment type; some low-value payments are allowed.
What are the maximum amounts that can be transferred?
Maximum limits depend on payment type and customer verification levels, with caps on instant transfers.
Are there daily limits on operations?
Daily transaction limits apply based on account type and verification status.
What monthly and annual limits are in effect?
Monthly and annual transaction limits are regulated and based on customer profile.
Can limits be increased? How?
Limits can be increased upon request and verification through customer service.
Do limits differ for verified users?
Yes, verified users have higher transaction and withdrawal limits.
Are there restrictions for new accounts?
New accounts may have lower limits and restrictions pending verification.
Do special limits apply in different countries?
Geographic-specific limits may apply due to regulatory constraints.
Can operations be temporarily blocked?
Operations can be temporarily blocked for security or compliance reasons.
Are there limits on the number of daily operations?
There are limits on the number of transactions per day depending on account type and product.
What are the minimum amounts for account funding?
Minimum deposit amounts depend on the funding method used.
What methods of funding are supported?
Funding is supported via bank transfers, card payments, and payments from other DNB accounts.
Are there fees for funding?
Some fees may apply to certain funding methods according to tariff.
What are the minimum funding amounts?
Minimum amounts vary by method and account type.
How quickly are funds credited when funding?
Funds from card or internal transfers are typically credited instantly or within hours.
How can money be withdrawn from the system?
Withdrawals can be made to bank accounts, cards, or ATMs.
Are there fees for fund withdrawal?
Withdrawal fees depend on method, often fixed or percentage-based per transaction.
How long does withdrawal take?
Withdrawal processing varies from instant (card) to 1-3 business days (bank transfer).
What withdrawal limits are set?
Withdrawal limits depend on account type and regulatory compliance.
How quickly are funds credited when funding with a card?
Card funding is usually credited instantly or within minutes.
How long does a bank transfer take?
Bank transfers may take 1-3 business days domestically, longer internationally.
How quickly do cryptocurrency transfers arrive?
Cryptocurrency transfers are not supported directly.
Are transfers between users instant?
Internal transfers, especially via Vipps, are instant.
Are there delays when funding on weekends?
Some funding methods may experience delays on weekends or holidays.
Do holidays affect funding speed?
Yes, holidays can affect processing times for banking transactions.
Can crediting be accelerated for a fee?
Express processing may be available but is not commonly advertised.
What determines the speed of funding processing?
Funding speed depends on payment method, banking hours, and regulatory checks.
Are there notifications about funding status?
Customers receive notifications via email or app regarding funding status.
What to do if funding takes too long?
Contact customer service for investigation if funding is delayed unusually.
How quickly are withdrawal requests processed?
Withdrawal requests are usually processed within 1-3 business days.
How long does card withdrawal take?
Card withdrawal processing is typically instant to within minutes.
How quickly do bank transfers arrive?
Domestic bank transfers generally arrive same or next business day.
Are cryptocurrency withdrawals instant?
Not applicable as crypto withdrawals are not supported.
Are there withdrawal delays on weekends?
Withdrawal may be delayed due to non-banking days on weekends.
Do holidays affect withdrawal speed?
Yes, withdrawals are delayed during bank holidays.
Can withdrawal be accelerated for an additional fee?
Priority withdrawal services may be available in some cases for a fee.
What determines withdrawal processing time?
Processing times depend on method, bank processing cycles, and verification.
Are there notifications about withdrawal status?
Withdrawal status notifications are provided via app or email.
Can a withdrawal request be canceled?
Cancellation may be possible before processing completion; contact customer service quickly.
How to register with the payment service?
Registration is done online via the DNB website or mobile app with personal identification.
What data is needed to create an account?
Required data includes identity number, address, phone, email, and government-issued ID.
Can registration be done without email?
Email is generally required for account registration and communication.
Is phone confirmation required during registration?
Phone number verification is typically required.
Are there age restrictions for registration?
Minimum age is usually 18 years.
Can a corporate account be created?
Yes, DNB offers business accounts with specific registration requirements.
Is it required to provide real data?
Real personal identification and documentation are mandatory to comply with regulations.
Are there country restrictions for registration?
Account opening is restricted to residents or those legally present in Norway.
How long does account activation take?
Account activation is typically immediate after verification or may take a few business days for additional checks.
What verification levels exist?
Verification levels include basic identity verification and enhanced due diligence for higher limits.
What documents are required for basic verification?
Basic verification requires ID card or passport and proof of address.
Are documents needed for full verification?
Full verification may require additional documentation like proof of income or business documents.
Are digital copies of documents accepted?
Yes, digital uploads of verification documents are accepted.
How long does the verification procedure take?
Verification can take from a few hours to several business days.
Can the service be used without verification?
Limited access is possible but with restricted functionality and low limits.
What restrictions apply to unverified users?
Restrictions include low transaction limits and blocked access to certain services.
Is address confirmation required?
Yes, proof of address is required for verification.
Is a selfie with documents required?
Selfie or photo verification may be required to comply with identity verification rules.
How often do documents need to be updated?
Documents may need updating periodically or upon changes in customer information.
What encryption technologies does the service use?
DNB uses industry-standard encryption protocols such as TLS for secure communications.
Is two-factor authentication supported?
Yes, 2FA is supported via SMS or app-based authentication methods.
Are there SMS confirmations for operations?
SMS verification is used for certain transactions as an additional security layer.
Is biometric authentication supported?
Biometric login is supported via mobile apps on compatible devices.
Is blockchain technology used?
There is no public indication that DNB uses blockchain technology directly in payment services.
Is there a multi-level security system?
Yes, multi-layered security mechanisms protect user accounts and transactions.
How is user personal data protected?
Personal data is protected in compliance with GDPR and Norwegian privacy laws.
Is cold storage used for cryptocurrencies?
Not applicable as DNB does not offer cryptocurrency custody services.
Is there DDoS attack protection?
DNB employs DDoS mitigation services to protect online platforms.
Are regular security audits conducted?
Regular security and vulnerability audits are part of operational risk management.
What anti-phishing protection measures are provided?
Anti-phishing tools, customer education, and secure login procedures are implemented.
Is there a suspicious activity detection system?
Transaction monitoring systems detect suspicious activity based on risk criteria.
How does the service combat money laundering?
AML controls include customer due diligence, transaction monitoring, and reporting suspicious activities.
Is there blocking of suspicious accounts?
Suspected accounts are blocked or restricted as per regulatory requirements.
What to do when fraud is detected?
Users should immediately notify customer support and follow guidance to secure accounts.
How to report suspicious activity?
Suspicious activity can be reported through customer service channels and fraud hotlines.
Is there compensation for damage from fraudsters?
DNB offers fraud protection and may compensate clients depending on case circumstances.
What user rights exist for disputed transactions?
Users can dispute transactions under consumer protection and banking regulations.
How to dispute account blocking?
Disputes can be initiated by contacting customer service and providing supporting documentation.
Is there insurance against cyber attacks?
DNB maintains insurance policies covering cyber-security risks as part of risk management.
What fees does the service charge for transfers?
Fees vary by transfer type; domestic payments may be low cost, international payments include fees and exchange margins.
Are there fees for account funding?
Some funding methods may incur fees; details vary by method and account.
Are fees charged for fund withdrawal?
Withdrawal fees depend on method with fixed or percentage fees applied.
Are there fees for currency conversion?
Currency conversion fees are charged based on exchange margins.
Are there fees for account inactivity?
Inactivity fees are generally not charged on standard accounts but may apply to some products.
Are there account maintenance fees?
Fees may apply for premium accounts or certain business accounts.
Are fees charged for operation cancellation?
Usually, transaction cancellations incur a fee.
Are there fees for expedited operations?
Priority or express operations may have additional charges.
Are there hidden fees?
Fees are disclosed in agreements; transparency is required by Norwegian regulation.
How are fees calculated for large amounts?
Larger transactions may incur tiered or additional fees based on risk and processing cost.
Are there different tariff plans in the service?
Various tariff plans exist depending on account type and customer segment.
What advantages does VIP status provide?
VIP clients receive enhanced services, lower fees, and personalized support.
How to get preferential conditions?
Preferential conditions are available through premium account packages or volume-based agreements.
Are there free operations per month?
Some accounts include a number of free transactions monthly.
Are there discounts for active users?
Discounts or fee reductions may be offered for high activity or loyalty.
Are there corporate tariffs?
Corporate accounts have specific pricing and service terms.
Can individual conditions be obtained?
Custom pricing can be negotiated for large or special clients.
Do promotional codes work for fee reduction?
Promotional offers may occasionally be available but are limited.
Are there cashback programs?
Cashback programs are not a core feature of DNB payment services.
Are there discounts for transaction volumes?
Volume discounts are possible mainly on corporate accounts.
Is there an official mobile application?
Yes, DNB offers an official mobile banking app for customers.
On which platforms is the application available?
The app is available for Android and iOS devices.
What functions are available in the mobile application?
The app supports payments, transfers, account management, card control, and notifications.
Does functionality differ from the web version?
The mobile app is optimized for mobile use but provides most functions of the web bank.
Is Touch ID/Face ID supported?
Biometric authentication such as Touch ID and Face ID is supported on compatible devices.
Can the application work offline?
Some features may work offline but most functions require online access.
Are there push notifications about operations?
Push notifications notify users of transactions and alerts.
Is dark theme supported?
Dark mode is available in the mobile app.
How often is the mobile application updated?
The app receives regular updates for security and improvements.
Are there beta versions of the application?
Beta testing opportunities may be available selectively.
Is the web interface of the service convenient?
The web interface is generally rated user-friendly though some users prefer app usage.
Is responsive design supported?
The web platform supports responsive design for mobile and desktop use.
In which languages is the interface available?
The interface is available in Norwegian and English.
Is there a night mode for the website?
Night mode or dark theme is available on the website.
Are hotkeys supported?
Keyboard shortcuts support is limited.
Can data be exported?
Data export options exist for statements and transaction histories.
Is there an API for developers?
API services for business customers are available; documentation provided by the bank.
Is integration with other services supported?
Integration with accounting and ERP systems is supported for corporate clients.
How often is the web interface updated?
The web platform is updated regularly to add features and maintain security.
Are there virtual cards in the service?
Virtual card issuance is available for secure online payments.
Can disposable cards be created?
Disposable or temporary virtual cards may be available through card services.
Is multi-currency account functionality supported?
Multi-currency accounts are offered mainly to business customers.
Are there investment products?
Investment services and products are available through DNB Wealth Management.
Can interest be earned on balance?
Interest on deposits depends on account type; some accounts offer interest.
Are there credit products?
Credit cards, loans, and overdraft products are offered.
Is P2P trading supported?
Peer-to-peer money transfers are supported mainly via Vipps.
Can cryptocurrencies be bought/sold?
Cryptocurrency trading is not supported directly by DNB.
Is there acquiring for business?
Merchant acquiring services are available via Nets and Vipps integrations.
Are mass payouts supported?
Bulk payment services are available for businesses.
Is there a loyalty program in the service?
Loyalty programs are not a primary feature.
How are bonus points earned?
Bonus points are not widely promoted.
Is there cashback for operations?
Cashback features are limited or unavailable.
Are there referral programs?
Referral programs may exist but are not prominently advertised.
What privileges do VIP clients have?
VIP clients enjoy prioritized service, dedicated support, and preferential fees.
Are there seasonal promotions and offers?
Seasonal promotions occasionally occur for banking products.
Can premium status be obtained?
Premium status is available via invitation or meeting criteria.
Are there partner discounts?
Partner discounts may be offered for banking customers.
Are there corporate loyalty programs?
Corporate loyalty programs focus on service agreements and volume benefits.
Does the service allow operations with online casinos?
Transactions related to gambling are regulated; restrictions may apply.
Are there restrictions on gambling transactions?
Yes, gambling transaction restrictions are enforced according to Norwegian laws.
Can accounts be blocked for casino play?
Accounts may be blocked or restricted for gambling-related policy violations.
How does the service view gambling?
Regulated and monitored; compliance with responsible gambling laws.
Are there special conditions for gambling?
Conditions apply for gambling transactions to prevent fraud and money laundering.
Are casino transactions tracked?
Yes, casino transaction monitoring is part of the bank’s compliance system.
Can operations with gambling sites be hidden?
No, transactions are transparent and monitored under regulations.
Are there notifications about gambling expenses?
Customers may receive alerts for unusual spending patterns.
Are there special fees for gambling operations?
Standard fees apply; no special gambling fees are typically listed.
Can limits be set on gambling?
Spending limits can be set as part of responsible banking practices.
Is there a self-exclusion function?
Self-exclusion support is available through responsible gambling initiatives.
Can access to gambling sites be restricted?
Access may be restricted by third-party tools or personal banking controls.
Is gambling expense control supported?
Expense monitoring features are available.
Are there notifications about limit exceedance?
Notifications for limits and unusual activity alerts are provided.
Can operations with casinos be blocked?
Blocking options exist subject to regulatory compliance.
Is there gambling expense statistics?
Detailed gambling expenditure reports are not routinely provided.
Is a "cooling-off period" supported?
Cooling-off periods are supported in responsible banking policies.
Can help be obtained for gambling addiction?
Support programs and referrals are provided for gambling addiction.
Is there partnership with player assistance organizations?
Partnerships exist with Norwegian gambling addiction support groups.
How to set up gambling expense notifications?
Notifications can be configured via online banking alerts and customer service.
Which online casinos accept this payment method?
Vipps and card payments are widely accepted by Norwegian online casinos compliant with local regulations.
Are there exclusive partnerships with specific casinos?
No public exclusive partnerships are noted.
Do conditions differ when used in different casinos?
Terms may vary by casino and payment provider rules.
Are there special bonuses for using this method in casinos?
No widely known bonuses are tied to payment method usage.
Can the method be used for both deposits and withdrawals in casinos?
Typically yes, Vipps and cards can be used for deposits; withdrawal options depend on casino policies.
Are there geographic restrictions for casino usage?
Casino usage is geo-restricted according to Norwegian and international laws.
How do casino operators typically process transactions from this method?
Transactions are processed via secure card or payment gateway integrations.
Are there typical processing times when used with casinos?
Deposit processing is usually instant; withdrawals may take longer.
Do casinos usually charge additional fees for this method?
Casino-imposed fees are uncommon but possible.
Are there any known compatibility issues with major casino platforms?
No major compatibility issues are reported.