What is the official website of the payment service?
The official website of Drangedal Sparebank is https://www.drangedalsparebank.no
- Direct message
- Leave a review
- Bookmark
- Share
- Report
- prev
- next
Where can I find the customer support contacts?
Customer support contacts are available on the "Kontakt oss" page of the official website.
What is the hotline phone number?
The main customer service phone number is +47 35 99 74 00.
Is there a toll-free support number?
There is no verified information about a toll-free support number for Drangedal Sparebank.
What is the email address for technical support?
No specific technical support email address is publicly verified for Drangedal Sparebank.
Are there separate emails for different types of inquiries?
No verified public information on specialized email addresses for different departments is available.
Where can I find the online chat support?
There is no verified indication of online chat support on their official channels.
Does the chat support work 24/7?
No verified 24/7 chat support service is available.
Is there support through messengers (Telegram, WhatsApp)?
No verified support via Telegram, WhatsApp, or other messengers is publicly listed.
What are the support working hours?
Customer service via phone is open Monday to Friday from 09:00 to 15:00.
Does support work on weekends and holidays?
Phone support is closed on weekends and holidays; an external full-service customer center is open outside core hours including weekends.
Are there regional offices for in-person visits?
Yes, regional physical offices are available for in-person visits.
Where are the physical offices located?
The main physical office is located at Strandgata 8, 3750 Drangedal, Norway.
Can I schedule a personal meeting?
Personal meetings can generally be scheduled through direct contact with the bank, though no specific online booking system is verified.
Are there representatives in different countries?
There is no verified information about international representatives or offices.
In which languages is support available?
Customer support is primarily available in Norwegian.
How quickly does support respond to requests?
Typical phone support response is real-time during working hours; email or other inquiries may take longer, industry standard is within 1-3 business days.
Is there a priority system for VIP clients?
No verified information about a VIP priority support system.
Can I request a callback?
No confirmed callback service information is publicly available.
When was the payment service founded?
Drangedal Sparebank was founded in 1995.
Who is the founder and owner of the service?
Specific founder details are not publicly disclosed; the bank is a local savings bank owned by community shareholders.
In which country is the company registered?
The company is registered in Norway.
What is the development history of the payment service?
Drangedal Sparebank has developed local banking services since 1995, gradually adopting digital payment functionalities including Mobile Payment and support for Fitbit Pay and Garmin Pay.
Have there been major updates or rebranding?
No major rebranding events are publicly verified; recent updates include new VISA cards supporting wearable payments.
Who sits on the company's board of directors?
Specific board members' names are not publicly accessible in detail.
Are there investors or partners in the service?
The bank operates mainly with local shareholders and partners, including affiliations through the LOKALBANK and Eika Allianse networks.
Does the company participate in stock trading?
Drangedal Sparebank is not publicly listed and does not participate in stock trading.
What is the company's market capitalization?
Market capitalization is not publicly available since it is not listed.
Are there subsidiary companies or branches?
The bank operates with local branches including the main office in Drangedal; no major subsidiaries publicly identified.
What licenses does the payment service have?
Drangedal Sparebank is authorized as a bank regulated by the Financial Supervisory Authority of Norway.
In which jurisdictions does the service operate officially?
The bank officially operates in Norway.
Are there licenses for cryptocurrency operations?
No publicly verified cryptocurrency-specific licenses.
Does the service comply with AML/KYC requirements?
The bank complies with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations typical for Norwegian banks.
Are there security certificates (PCI DSS, etc.)?
No specific PCI DSS certification details are publicly provided but as a bank, it is expected to comply with relevant security standards.
Has the service undergone security audits?
Specific security audit information is not publicly disclosed.
Is there insurance for client funds?
Deposits up to 2,000,000 NOK are covered by the Norwegian deposit guarantee scheme.
Which international standards does it comply with?
The bank follows Norwegian and EU financial regulations applicable to banking institutions.
Have there been any regulatory fines or violations?
No publicly documented regulatory fines or violations.
Where can I find real reviews about the service?
Some customer feedback is available on Norwegian banking review sites and forums, but data is limited.
What are the main user complaints?
Complaints mainly mention slow customer service responses and inconsistent assistance.
What do users most often praise the service for?
Users praise the local presence and personalized banking services.
Are there issues with fund withdrawals?
No verified reports of systemic withdrawal issues.
Is the interface convenient according to users?
The bank provides a mobile app ("Drangedal Mobilbank") with positive feedback on ease of use.
Are clients satisfied with transaction speed?
Generally, transactions are processed promptly as per typical banking standards.
Do users recommend this service?
Mixed recommendations; loyal local customers recommend it, while some express unmet expectations.
How do experts assess the service's reliability?
Experts view Drangedal Sparebank as a stable regional bank with standard reliability.
Are there industry awards and recognitions?
No publicly known industry awards.
Does the service participate in payment system rankings?
No participation in major global payment system rankings.
Are there recommendations from financial regulators?
The bank operates under regulatory oversight without public commendations.
What reputation does the service have among partners?
Recognized as a cooperative local bank within Norwegian banking alliances.
How do they evaluate solution innovation?
Innovation is moderate, adopting common digital payment solutions including wearables.
Are there quality service certificates?
No publicly displayed quality certifications.
Does the company participate in industry conferences?
No specific information on industry event participation.
How does the service position itself in the market?
Positioned as a local savings bank focused on community banking and personalized customer service.
Which fiat currencies does the service support?
Primarily Norwegian Krone (NOK).
Are cryptocurrencies supported? Which ones specifically?
No cryptocurrency support offered.
Can currencies be converted within the service?
Currency conversion services typical for bank transfers abroad, but no detailed data.
What exchange rates are used for conversion?
Standard interbank and market exchange rates applied.
How often are exchange rates updated?
Exchange rates updated continuously throughout business days.
Can exotic currencies be handled?
Limited to common global fiat currencies; specifics not publicly detailed.
Are there currency restrictions in different countries?
Subject to Norwegian banking regulations and international sanctions compliance.
What types of transfers does the service support?
Supports domestic and international bank transfers, payment cards, mobile payments.
Can transfers be made between service users?
Internal transfers between account holders are supported.
Are transfers to bank cards supported?
Transfers to linked bank cards are supported.
Can money be transferred to bank accounts?
Yes, transfers to external bank accounts are supported.
Is bill payment available?
Yes, bill payment services including eFaktura are offered.
Are recurring payments supported?
Yes, recurring payments and direct debit services like Avtalegiro are supported.
Can automatic transfers be set up?
Yes, automatic payment setups are available via online banking.
Is payment scheduling available?
Yes, payment scheduling is supported.
Are group payments supported?
No verified information on group payment features.
Can payment links be created?
No verified information on payment link generation.
What are the minimum transaction amounts in the service?
No public specific minimum transaction limits available.
What are the maximum amounts that can be transferred?
Limits align with Norwegian banking norms; specific limits depend on customer profile and verification.
Are there daily limits on operations?
Daily transaction limits are set according to regulatory and bank policy.
What monthly and annual limits are in effect?
Monthly and annual limits are regulated internally; specifics are customer-status dependent.
Can limits be increased? How?
Limits can usually be increased after customer verification and bank approval.
Do limits differ for verified users?
Verified users typically have higher transaction limits.
Are there restrictions for new accounts?
New accounts may have initial restrictions until full verification.
Do special limits apply in different countries?
Limits apply according to Norwegian jurisdiction; no foreign country-specific limits known.
Can operations be temporarily blocked?
Yes, temporary blocks occur due to suspicious activity or compliance checks.
Are there limits on the number of daily operations?
Daily operation counts are limited to manage risk and comply with regulations.
What are the minimum amounts for account funding?
Specific minimum deposit amounts are not publicly detailed.
What methods of funding are supported?
Funding via bank transfer, card payments, and possibly mobile payments.
Are there fees for funding?
Deposits from bank accounts are usually free; card funding fees may apply.
What are the minimum funding amounts?
No specific minimum funding amounts are publicly stated.
How quickly are funds credited when funding?
Bank transfer funds are typically credited within 1-2 business days.
How can money be withdrawn from the system?
Withdrawals via bank transfer, card cashouts, or in-branch.
Are there fees for fund withdrawal?
Withdrawal fees may apply mainly for card cashouts or international transfers.
How long does withdrawal take?
Withdrawal processing depends on method; bank transfers take 1-3 business days.
What withdrawal limits are set?
Withdrawal limits vary by account type and verification level.
How quickly are funds credited when funding with a card?
Card funding crediting times depend on provider but generally near-instant or within hours.
How long does a bank transfer take?
Bank transfers usually take 1-2 business days domestically.
How quickly do cryptocurrency transfers arrive?
Not applicable as no crypto services are offered.
Are transfers between users instant?
Internal transfers are generally instant or near-instant.
Are there delays when funding on weekends?
Weekend funding may be delayed until next business day.
Do holidays affect funding speed?
Holidays can delay funding and withdrawal processing.
Can crediting be accelerated for a fee?
No verified express funding fee options.
What determines the speed of funding processing?
Bank business hours, payment type, and verification status influence speed.
Are there notifications about funding status?
Customers are usually notified by SMS or email about payment status.
What to do if funding takes too long?
Contact bank support to investigate delayed payments.
How quickly are withdrawal requests processed?
Withdrawal requests are normally processed within 1 business day.
How long does card withdrawal take?
Card withdrawals at ATMs occur instantly, fund crediting varies.
How quickly do bank transfers arrive?
Domestic bank transfers arrive in 1-2 business days.
Are cryptocurrency withdrawals instant?
Not applicable.
Are there withdrawal delays on weekends?
Yes, withdrawals initiated on weekends process next business day.
Do holidays affect withdrawal speed?
Yes, holiday periods may delay withdrawals.
Can withdrawal be accelerated for an additional fee?
No verified express withdrawal service.
What determines withdrawal processing time?
Payment type, bank policies, and verification requirements.
Are there notifications about withdrawal status?
Withdrawal notifications typically sent by SMS/email.
Can a withdrawal request be canceled?
Withdrawals can be canceled only if not yet processed.
How to register with the payment service?
Registration is done online on the official website or in-branch with personal ID.
What data is needed to create an account?
Personal details including Norwegian national ID number, address, and contact info are required.
Can registration be done without email?
Email is typically required for registration and communication.
Is phone confirmation required during registration?
Phone verification is often required for security.
Are there age restrictions for registration?
Minimum age is typically 18 years.
Can a corporate account be created?
Yes, corporate accounts can be opened with appropriate documentation.
Is it required to provide real data?
Real and verified personal information is mandatory for regulatory compliance.
Are there country restrictions for registration?
Accounts can only be opened by residents of Norway or approved jurisdictions.
How long does account activation take?
Activation usually occurs within a few business days after verification.
What verification levels exist?
Verification levels include basic ID check and enhanced due to AML requirements.
What documents are required for basic verification?
Valid photo ID and proof of address.
Are documents needed for full verification?
Yes, additional documentation for enhanced verification may be required.
Are digital copies of documents accepted?
Yes, digital document uploads are accepted.
How long does the verification procedure take?
Verification generally completes within 1-3 business days.
Can the service be used without verification?
Limited usage possible but full services require verification.
What restrictions apply to unverified users?
Unverified users face strict transaction and service limitations.
Is address confirmation required?
Yes, proof of address is typically required.
Is a selfie with documents required?
Possibly required for identity verification as part of KYC procedures.
How often do documents need to be updated?
Documents typically reviewed every few years or if changes occur.
What encryption technologies does the service use?
Encryption standards such as TLS are used to secure online communications.
Is two-factor authentication supported?
Yes, 2FA via SMS or app is supported.
Are there SMS confirmations for operations?
Yes, SMS confirmations are used for transaction approvals.
Is biometric authentication supported?
Supported in mobile app for login and payments.
Is blockchain technology used?
No public information on blockchain implementation.
Is there a multi-level security system?
Yes, involving encryption, 2FA, and monitoring layers.
How is user personal data protected?
Data is protected under Norwegian data privacy laws and bank policies.
Is cold storage used for cryptocurrencies?
Not applicable.
Is there DDoS attack protection?
Yes, standard DDoS protection measures are in place.
Are regular security audits conducted?
Banks are regularly audited for IT security compliance.
What anti-phishing protection measures are provided?
Anti-phishing warnings and secure login procedures are employed.
Is there a suspicious activity detection system?
Yes, transaction monitoring for fraud detection is standard.
How does the service combat money laundering?
Through AML policies including customer verification and transaction monitoring.
Is there blocking of suspicious accounts?
Yes, suspicious accounts are temporarily blocked pending investigation.
What to do when fraud is detected?
Report immediately to the bank and follow their fraud response guidance.
How to report suspicious activity?
Contact customer support via phone or secure messaging.
Is there compensation for damage from fraudsters?
Generally, banks provide compensation subject to terms and investigation.
What user rights exist for disputed transactions?
Users have dispute resolution rights under Norwegian and EU banking regulations.
How to dispute account blocking?
Contact customer service with documentation to appeal account blocks.
Is there insurance against cyber attacks?
Banks carry insurance and have risk management policies for cyber threats.
What fees does the service charge for transfers?
Transfer fees vary depending on type, with domestic usually free or low cost.
Are there fees for account funding?
Deposits via bank transfer are typically free.
Are fees charged for fund withdrawal?
Withdrawal fees may apply for certain methods like international or card withdrawals.
Are there fees for currency conversion?
Currency conversion fees are typically charged at market rate plus a margin.
Are there fees for account inactivity?
No public information about inactivity fees.
Are there account maintenance fees?
No specific maintenance fees are publicly detailed.
Are fees charged for operation cancellation?
Usually, no fees for transaction cancellations if done timely.
Are there fees for expedited operations?
No public information on express service fees.
Are there hidden fees?
The bank maintains transparency with fee disclosures in user agreements.
How are fees calculated for large amounts?
Fees often apply as percentages or flat fees based on amount and method.
Are there different tariff plans in the service?
No publicly detailed tariff plans; standard fee structures apply.
What advantages does VIP status provide?
No verified VIP status program information.
How to get preferential conditions?
Preferential terms typically by negotiation or customer volume.
Are there free operations per month?
No clear public information on free transaction allowances.
Are there discounts for active users?
No verified discount programs.
Are there corporate tariffs?
Corporate accounts have specific negotiated pricing.
Can individual conditions be obtained?
Possible through direct customer agreements.
Do promotional codes work for fee reduction?
No verified promotional code system.
Are there cashback programs?
No public cashback program details.
Are there discounts for transaction volumes?
Volume discounts may be available for business clients.
Is there an official mobile application?
Yes, "Drangedal Mobilbank" is available for customers.
On which platforms is the application available?
Available on Android and iOS platforms.
What functions are available in the mobile application?
Account overview, payments, bill pay, transfers, card PIN viewing, and customer communication.
Does functionality differ from the web version?
Features generally align with web but optimized for mobile use.
Is Touch ID/Face ID supported?
Biometric authentication is supported on compatible mobile devices.
Can the application work offline?
No, internet connection is required for banking functions.
Are there push notifications about operations?
Push notifications are supported for transactions.
Is dark theme supported?
No publicly confirmed dark mode availability.
How often is the mobile application updated?
Updates occur regularly; last known update was in March 2025.
Are there beta versions of the application?
No public beta program information.
Is the web interface of the service convenient?
The web platform is user-friendly with basic Norwegian banking navigation.
Is responsive design supported?
Yes, the website supports mobile-responsive design.
In which languages is the interface available?
Interface is primarily in Norwegian.
Is there a night mode for the website?
No verified night mode for the web interface.
Are hotkeys supported?
No information on hotkey support.
Can data be exported?
Export options may exist for account statements but specifics are not confirmed.
Is there an API for developers?
No public developer API information.
Is integration with other services supported?
Integrations exist with accounting software through partners like Aritma.
How often is the web interface updated?
Updates happen periodically but no fixed schedule is public.
Are there virtual cards in the service?
No verified provision of virtual cards.
Can disposable cards be created?
No information available on disposable cards.
Is multi-currency account functionality supported?
No verified multi-currency feature.
Are there investment products?
Yes, investment advisory and related products offered.
Can interest be earned on balance?
Interest on savings accounts is provided as per Norwegian market rates.
Are there credit products?
Yes, consumer loans, mortgages, and car loans are available.
Is P2P trading supported?
No information on peer-to-peer trading.
Can cryptocurrencies be bought/sold?
Not supported.
Is there acquiring for business?
Merchant acquiring services are not publicly detailed.
Are mass payouts supported?
No specific mass payout service information.
Is there a loyalty program in the service?
No public loyalty program information.
How are bonus points earned?
Not applicable.
Is there cashback for operations?
No public cashback information.
Are there referral programs?
No referral program data.
What privileges do VIP clients have?
No verified VIP privileges.
Are there seasonal promotions and offers?
No public promotions data.
Can premium status be obtained?
No public premium upgrade programs.
Are there partner discounts?
No verified partner discounts.
Are there corporate loyalty programs?
No public corporate loyalty program details.
Does the service allow operations with online casinos?
No public OK or restrictions specifically mentioned.
Are there restrictions on gambling transactions?
Gambling transactions typically regulated under Norwegian law with some restrictions.
Can accounts be blocked for casino play?
Accounts may be blocked if suspicious activity related to gambling is detected.
How does the service view gambling?
The bank follows Norwegian regulations and risk policies regarding gambling transactions.
Are there special conditions for gambling?
No public terms specific to gambling.
Are casino transactions tracked?
Transactions suspected related to gambling are likely monitored.
Can operations with gambling sites be hidden?
No, transparency required under banking regulations.
Are there notifications about gambling expenses?
No public gambling expense alerts.
Are there special fees for gambling operations?
No public extra fees specified.
Can limits be set on gambling?
No public information on gambling spending controls.
Is there a self-exclusion function?
No explicit service self-exclusion related to gambling is public.
Can access to gambling sites be restricted?
No direct gambling site blocking by the bank is publicly stated.
Is gambling expense control supported?
No commercial tools for gambling expense control reported.
Are there notifications about limit exceedance?
No public limit alert system.
Can operations with casinos be blocked?
Potentially if deemed suspicious by controls.
Is there gambling expense statistics?
No public reports.
Is a "cooling-off period" supported?
No information available.
Can help be obtained for gambling addiction?
Bank does not provide gambling addiction services directly.
Is there partnership with player assistance organizations?
No public partnership information.
How to set up gambling expense notifications?
No public setup instructions.
Which online casinos accept this payment method?
Not applicable.
Are there exclusive partnerships with specific casinos?
No partnerships.
Do conditions differ when used in different casinos?
Not applicable.
Are there special bonuses for using this method in casinos?
Not applicable.
Can the method be used for both deposits and withdrawals in casinos?
Not specified.
Are there geographic restrictions for casino usage?
Norwegian and bank policy restrict certain gambling transactions.
How do casino operators typically process transactions from this method?
Not publicly detailed.
Are there typical processing times when used with casinos?
Not publicly detailed.
Do casinos usually charge additional fees for this method?
Not applicable.
Are there any known compatibility issues with major casino platforms?
Not applicable.