What is the official website of the payment service?
The official website of EBS (Ireland) payment service is https://www.ebs.ie
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Where can I find the customer support contacts?
Customer support contact information is available on the Contact Us page of the official EBS website.
What is the hotline phone number?
The main customer service phone numbers are 0818 654 322 and +353 1 665 8000 (option 1 for queries), available Monday to Friday, 9am to 5pm.
Is there a toll-free support number?
Yes, there is a toll-free number 1800 440 040 available 24 hours.
What is the email address for technical support?
Verified specific technical support email not available; usually general support emails are provided on the site.
Are there separate emails for different types of inquiries?
No verified information about specialized emails for different departments publicly available.
Where can I find the online chat support?
No verified information on online chat support presence on EBS website; typically if offered, it would be found on the contact or support web pages.
Does the chat support work 24/7?
No verified data available regarding 24/7 chat support.
Is there support through messengers (Telegram, WhatsApp)?
No verified information about Messenger support like Telegram or WhatsApp for EBS.
What are the support working hours?
Main support works Monday to Friday from 9am to 5pm; some phone lines open Saturdays 9am to 1pm, some 24/7 toll-free number available.
Does support work on weekends and holidays?
Limited support on Saturdays 9am to 1pm; toll-free support available 24/7.
Are there regional offices for in-person visits?
Yes, EBS has nationwide branches for in-person visits.
Where are the physical offices located?
Specific branch locations are listed on the official website across Ireland, including Dublin.
Can I schedule a personal meeting?
Usually possible through branch appointment scheduling, but no explicit online scheduling info publicly available.
Are there representatives in different countries?
No evidence of international representative offices; primarily operating in Ireland.
In which languages is support available?
Support is primarily available in English.
How quickly does support respond to requests?
Average phone response time is within business hours; email response times not specifically detailed.
Is there a priority system for VIP clients?
No public information on VIP or priority support tiers.
Can I request a callback?
No verified information on callback services.
When was the payment service founded?
EBS was founded in 1935.
Who is the founder and owner of the service?
Originally a building society, now a trading name of AIB Group plc, ownership under Allied Irish Banks.
In which country is the company registered?
Ireland.
What is the development history of the payment service?
Started as a building society, transitioned to a credit institution, integrated digital banking services progressively; now under AIB Group.
Have there been major updates or rebranding?
Transitioned from building society to bank, rebranded under AIB Group affiliation.
Who sits on the company's board of directors?
As a division of AIB Group, governed by AIB plc board; specific EBS board details not separately published.
Are there investors or partners in the service?
Owned by AIB Group; partnerships typical of Irish banking sector but not specifically disclosed.
Does the company participate in stock trading?
AIB Group plc is publicly traded on the Irish and London stock exchanges; EBS as part of AIB is not separately listed.
What is the company's market capitalization?
Market capitalization applies to AIB Group plc, which varies with market; specific data available from financial markets.
Are there subsidiary companies or branches?
EBS operates as a trading name under AIB; no separate subsidiaries.
What licenses does the payment service have?
Authorized credit institution license under Central Bank of Ireland; adheres to PSD2 regulations.
In which jurisdictions does the service operate officially?
Officially operates and licensed to provide services in Ireland.
Are there licenses for cryptocurrency operations?
No verified information on crypto-specific licenses.
Does the service comply with AML/KYC requirements?
Yes, compliant with Irish and EU AML/KYC regulations.
Are there security certificates (PCI DSS, etc.)?
Likely holds PCI DSS certification as standard for payment institutions; specific certifications not publicly detailed.
Has the service undergone security audits?
Under regulatory supervision, security audits customary but specific audit results not public.
Is there insurance for client funds?
Client funds protected under Irish deposit guarantee scheme as part of AIB group.
Which international standards does it comply with?
Complies with EU PSD2, Irish banking regulations, AML directives, and relevant payment security standards.
Have there been any regulatory fines or violations?
In June 2022, fined €13.4 million by Central Bank of Ireland over mortgage-related regulatory breaches.
Where can I find real reviews about the service?
Trustpilot and Reddit provide user reviews and feedback.
What are the main user complaints?
Issues with online banking app functionality, poor customer service experience in some cases, and slow support.
What do users most often praise the service for?
Personalized mortgage service and helpful branch staff.
Are there issues with fund withdrawals?
No widespread verified issues reported about withdrawals.
Is the interface convenient according to users?
Online and mobile banking apps receive criticism for usability and reliability.
Are clients satisfied with transaction speed?
No prominent complaints, standard transaction speeds noted.
Do users recommend this service?
Mixed recommendations; many prefer personal branch banking but cautious about digital features.
How do experts assess the service's reliability?
Viewed as stable and regulated institution though digital transformation needs improvement.
Are there industry awards and recognitions?
No publicly noted specific industry awards.
Does the service participate in payment system rankings?
No public information on participation in major global payment rankings.
Are there recommendations from financial regulators?
Central Bank of Ireland regulates and supervises; no explicit regulatory endorsements publicly available.
What reputation does the service have among partners?
Regarded as a reputable Irish banking brand with close AIB ties.
How do they evaluate solution innovation?
Innovation pacing is slower compared to fintech challengers; more traditional approach.
Are there quality service certificates?
Follows standard banking and payment service certifications required by regulator.
Does the company participate in industry conferences?
No specific data on conference participations.
How does the service position itself in the market?
Positioned as a trusted Irish financial service provider with local branch network and mortgage expertise.
Which fiat currencies does the service support?
Primarily Euro (EUR).
Are cryptocurrencies supported? Which ones specifically?
No verified cryptocurrency support.
Can currencies be converted within the service?
Currency conversion likely limited as retail banking focus; specifics unpublished.
What exchange rates are used for conversion?
Not publicly specified.
How often are exchange rates updated?
Likely standard daily updating aligned with market rates.
Can exotic currencies be handled?
No public indication of exotic currency support.
Are there currency restrictions in different countries?
Services restricted by Ireland-only license and Euro currency usage.
What types of transfers does the service support?
SEPA transfers, domestic bank transfers, debit card payments, direct debits.
Can transfers be made between service users?
Yes, internal account transfers supported.
Are transfers to bank cards supported?
Yes, standard.
Are group payments supported?
No specific information found.
Can payment links be created?
No public info on payment link generation.
What are the minimum transaction amounts in the service?
Minimum transaction amounts vary by product; no standard minimum publicly stated.
What are the maximum amounts that can be transferred?
ATM withdrawal max €600 daily; card purchases max €2,000 daily; online transfer limit €5,000 daily.
Are there daily limits on operations?
Yes, daily limits apply per account and card.
What monthly and annual limits are in effect?
Not publicly detailed.
Can limits be increased? How?
Some limits may be increased via branch request and verification.
Do limits differ for verified users?
Verified user status influences limits, as per standard banking KYC tiers.
Are there restrictions for new accounts?
New accounts typically have lower transaction limits until verification.
Do special limits apply in different countries?
Service restricted to Ireland jurisdiction.
Can operations be temporarily blocked?
Yes, for fraud prevention or compliance reasons.
Are there limits on the number of daily operations?
Typically subject to fair use policies but not public detailed.
What are the minimum amounts for account funding?
No public standardized minimum funding amount noted.
What methods of funding are supported?
Bank transfer, debit card, standing orders.
Are there fees for funding?
Typically no fees for standard deposits.
What are the minimum funding amounts?
Not publicly specified.
How quickly are funds credited when funding?
Usually instant for card payments; 1-2 business days for transfers.
How can money be withdrawn from the system?
ATM withdrawals, bank transfers, in-branch cash withdrawal.
Are there fees for fund withdrawal?
No widely advertised withdrawal fees for standard accounts.
How long does withdrawal take?
ATM withdrawals immediate; bank transfers 1-2 business days.
What withdrawal limits are set?
ATM €600 daily; retail/online €2,000; over-the-counter €1,300 unless otherwise arranged.
How quickly are funds credited when funding with a card?
Typically immediate or within minutes.
How long does a bank transfer take?
1-2 business days.
How quickly do cryptocurrency transfers arrive?
Not applicable.
Are transfers between users instant?
Internal transfers usually processed instantly.
Are there delays when funding on weekends?
Possible delays for bank transfers on weekends.
Do holidays affect funding speed?
Yes, non-business days delay transfers.
Can crediting be accelerated for a fee?
No public data on express funding options.
What determines the speed of funding processing?
Funding method and banking system hours.
Are there notifications about funding status?
Email or SMS notifications may be available depending on user settings.
What to do if funding takes too long?
Contact customer support for assistance.
How quickly are withdrawal requests processed?
Typically same day within banking hours or next business day.
How long does card withdrawal take?
ATM withdrawals immediate.
How quickly do bank transfers arrive?
1-2 business days generally.
Are cryptocurrency withdrawals instant?
Not applicable.
Are there withdrawal delays on weekends?
Possible.
Can withdrawal be accelerated for an additional fee?
No publicly stated option.
What determines withdrawal processing time?
Bank processing times and compliance checks.
Are there notifications about withdrawal status?
Notifications usually available.
Can a withdrawal request be canceled?
Usually only before processing begins; policies vary.
How to register with the payment service?
Online application through official website or in-branch registration.
What data is needed to create an account?
Personal identification, address, date of birth, and contact details.
Can registration be done without email?
Email usually required for digital communication and login.
Is phone confirmation required during registration?
Often required for security and verification.
Are there age restrictions for registration?
Minimum age typically 18 years.
Can a corporate account be created?
Yes, business accounts available.
Is it required to provide real data?
Yes, identity verification complies with AML/KYC laws.
Are there country restrictions for registration?
Only residents of Ireland eligible.
How long does account activation take?
Typically instant for online access; full activation after verification may take days.
What verification levels exist?
Basic and enhanced verification tiers.
What documents are required for basic verification?
Government-issued ID and proof of address.
Are documents needed for full verification?
May require income proof or additional identification.
Are digital copies of documents accepted?
Yes, typically accepted.
How long does the verification procedure take?
Usually 1-3 business days.
Can the service be used without verification?
Limited functionality; significant restrictions apply.
What restrictions apply to unverified users?
Lower transaction limits, no access to full services.
Is a selfie with documents required?
May be required for enhanced verification.
How often do documents need to be updated?
Periodically if requested by compliance requirements.
What encryption technologies does the service use?
Standard HTTPS/TLS encryption for web and app, industry-standard data security.
Is two-factor authentication supported?
Yes, 2FA is supported for login and transactions.
Are there SMS confirmations for operations?
Yes, SMS verification used.
Is biometric authentication supported?
Supported in mobile app for login.
Is blockchain technology used?
No publicly available information about blockchain use.
Is there a multi-level security system?
Yes, layered security with encryption, 2FA, fraud detection.
How is user personal data protected?
Data protection in compliance with GDPR and Irish data laws.
Is cold storage used for cryptocurrencies?
Not applicable.
Is there DDoS attack protection?
Presumed as part of infrastructure security.
Are regular security audits conducted?
Yes, as required by regulatory compliance.
What anti-phishing protection measures are provided?
User education and secure login protocols.
Is there a suspicious activity detection system?
Yes, automated fraud detection systems in place.
How does the service combat money laundering?
Through AML policies, KYC procedures, and ongoing monitoring.
Is there blocking of suspicious accounts?
Yes, accounts can be blocked or frozen if suspicious.
What to do when fraud is detected?
Report immediately to customer service.
How to report suspicious activity?
Through customer support channels or fraud hotline.
Is there compensation for damage from fraudsters?
Compensation policies depend on case specifics and regulatory rules.
What user rights exist for disputed transactions?
Standard dispute resolution rights under PSD2 and Irish law.
How to dispute account blocking?
Contact customer support and follow their dispute process.
Is there insurance against cyber attacks?
No explicit public info, but generally part of institutional risk management.
What fees does the service charge for transfers?
Standard SEPA transfer fees typically low or zero for domestic Euro transfers.
Are there fees for account funding?
Usually no fees for standard funding methods.
Are fees charged for fund withdrawal?
Usually no fees unless out of standard operation scope.
Are there fees for currency conversion?
Currency conversion fees apply on foreign currency payments.
Are there fees for account inactivity?
No publicly stated inactivity fees.
Are there account maintenance fees?
Depends on account type; basic accounts typically have no maintenance fees.
Are fees charged for operation cancellation?
No public info on cancellation fees.
Are there fees for expedited operations?
No public info on express service fees.
Are there hidden fees?
Fees are disclosed as per regulatory requirements; hidden fees are not typical.
How are fees calculated for large amounts?
Usually percentage-based or tiered; specifics depend on operation type.
Are there different tariff plans in the service?
Various account types with differing fees and features.
What advantages does VIP status provide?
No publicly detailed VIP status.
How to get preferential conditions?
Usually via negotiation for business or high net worth clients.
Are there free operations per month?
Basic accounts may have free transactions within limits.
Are there discounts for active users?
No specific discount programs publicly noted.
Are there corporate tariffs?
Yes, corporate accounts have different pricing.
Can individual conditions be obtained?
Potential for custom business arrangements.
Do promotional codes work for fee reduction?
No public information about promo codes.
Are there cashback programs?
Not typically offered.
Are there discounts for transaction volumes?
No public volume-based discounts disclosed.
Is there an official mobile application?
Yes, official EBS mobile app available.
On which platforms is the application available?
iOS and Android.
What functions are available in the mobile application?
Account balance, transactions, payments, transfers, card management.
Does functionality differ from the web version?
Mobile app offers core banking functions; web version may offer fuller features.
Is Touch ID/Face ID supported?
Yes, biometric login supported.
Can the application work offline?
Limited functionality offline; login requires internet.
Is dark theme supported?
No clear info on dark mode availability.
How often is the mobile application updated?
Regular updates every few months.
Are there beta versions of the application?
No public information about beta testing program.
Is the web interface of the service convenient?
Mixed user feedback; interface described as basic but functional.
Is responsive design supported?
Yes, web interface adapts to mobile devices.
In which languages is the interface available?
English only.
Can data be exported?
Export to CSV or PDF for statements likely available.
Is there an API for developers?
No publicly available developer API.
Is integration with other services supported?
Supports standard SEPA and banking integrations.
How often is the web interface updated?
Periodic updates; no public changelog.
Are there virtual cards in the service?
Not explicitly available.
Is multi-currency account functionality supported?
Limited; primarily Euro accounts.
Are there investment products?
Yes, savings and investment products offered.
Can interest be earned on balance?
Yes, on savings products.
Are there credit products?
Yes, including mortgages and personal loans.
Is there acquiring for business?
Basic merchant services under AIB umbrella possible.
How are bonus points earned?
Not applicable.
Is there cashback for operations?
Not typically.
Are there referral programs?
No verified information.
What privileges do VIP clients have?
No public details.
Does the service allow operations with online casinos?
Not explicitly.
Are there restrictions on gambling transactions?
Standard banking restrictions may apply.
Can accounts be blocked for casino play?
Possible under bank policies related to risk.
How does the service view gambling?
No public official stance.
Are there special conditions for gambling?
None publicly noted.
Are casino transactions tracked?
Banking systems monitor all transactions per law.
Can limits be set on gambling?
Not publicly offered.
Is there a self-exclusion function?
Not specific to banking but may be available via external programs.
Can access to gambling sites be restricted?
Not by bank.
Can operations with casinos be blocked?
Possibly if flagged by bank.
Is there gambling expense statistics?
Not provided.
Can help be obtained for gambling addiction?
External charity and government programs available.
How to set up gambling expense notifications?
Not applicable.
Which online casinos accept this payment method?
No official list.
Are there exclusive partnerships with specific casinos?
None known.
Do conditions differ when used in different casinos?
No data.
Can the method be used for both deposits and withdrawals in casinos?
Possibly via debit card but not officially supported.
Are there geographic restrictions for casino usage?
Banking rules apply countrywide.
How do casino operators typically process transactions from this method?
As standard card or bank transfers.
Are there typical processing times when used with casinos?
Standard banking processing times.
Do casinos usually charge additional fees for this method?
Not common.
Are there any known compatibility issues with major casino platforms?
No known issues.