What is the official website of the payment service?
The official website for Elacoin payment services is https://elcoin.co.uk
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Where can I find the customer support contacts?
Customer support contacts are available on the Elacoin support portal at https://elcoin.co.uk/resources/support_portal
What is the hotline phone number?
There is no verified hotline phone number specifically listed publicly for Elacoin customer support.
Is there a toll-free support number?
There is no verified information about a toll-free support number for Elacoin.
What is the email address for technical support?
No specific technical support email address is publicly provided for Elacoin.
Are there separate emails for different types of inquiries?
No publicly available data on specialized email addresses for different inquiry types exist for Elacoin.
Where can I find the online chat support?
There is no public online chat support location or availability information for Elacoin.
Does the chat support work 24/7?
No data available on chat support operating hours or 24/7 availability for Elacoin.
Is there support through messengers (Telegram, WhatsApp)?
No verified messenger support such as Telegram or WhatsApp for Elacoin is identified.
What are the support working hours?
Specific customer support operating schedule for Elacoin is not publicly available.
Does support work on weekends and holidays?
Information regarding weekend or holiday support availability is not disclosed for Elacoin.
Are there regional offices for in-person visits?
No data on physical office locations or in-person visit availability for Elacoin.
Where are the physical offices located?
No specific physical office addresses for Elacoin have been found in public sources.
Can I schedule a personal meeting?
There is no information on personal meeting scheduling for Elacoin.
Are there representatives in different countries?
No verified data on international representative offices or contacts for Elacoin.
In which languages is support available?
Language support information is not available for Elacoin; typically, multilingual support is industry best practice.
How quickly does support respond to requests?
Average response times are not publicly disclosed for Elacoin.
Is there a priority system for VIP clients?
No data on VIP client priority support for Elacoin.
Can I request a callback?
Callback request availability and processes are not available for Elacoin.
When was the payment service founded?
Elacoin's establishment date is not specifically disclosed in public sources.
Who is the founder and owner of the service?
Information on Elacoin’s founder and ownership is not publicly available.
In which country is the company registered?
The company is registered in the United Kingdom, as indicated by their UK domain.
What is the development history of the payment service?
Elacoin offers a cloud, API-driven banking engine for payment services, designed as a flexible core banking platform for payment institutions and electronic money issuers. It has evolved around microservice architecture supporting business payments and financial operations automation.
Have there been major updates or rebranding?
No publicly available information on major updates or rebranding for Elacoin.
Who sits on the company's board of directors?
Board of directors and key executives information is not publicly disclosed.
Are there investors or partners in the service?
No detailed information on investors or partners in Elacoin is publicly available.
Does the company participate in stock trading?
Elacoin is not publicly traded on stock exchanges.
What is the company's market capitalization?
Market capitalization data is not significant or practically available since Elacoin is a cryptocurrency with low trading volume.
Are there subsidiary companies or branches?
Information about subsidiaries or branches of Elacoin is not available.
What licenses does the payment service have?
Elacoin operates as a payment institution with electronic money issuance capabilities; regulatory licenses specifics are not publicly disclosed but compliance with standard financial services licenses is implied.
In which jurisdictions does the service operate officially?
No explicit list of licensed jurisdictions for Elacoin operations was found.
Are there licenses for cryptocurrency operations?
No public confirmation of specific cryptocurrency operation licenses for Elacoin.
Does the service comply with AML/KYC requirements?
Elacoin follows industry standards to comply with AML (Anti-Money Laundering) and KYC (Know Your Customer) regulations as is standard for licensed payment services.
Are there security certificates (PCI DSS, etc.)?
No explicit public disclosures of PCI DSS or other security certificates for Elacoin.
Has the service undergone security audits?
There is no publicly available record of recent security audits for Elacoin.
Is there insurance for client funds?
No information about client fund insurance or protection policies for Elacoin.
Which international standards does it comply with?
Elacoin claims compliance with banking and payment institution standards, but specific named international standard certifications are not listed publicly.
Have there been any regulatory fines or violations?
There are no publicly known regulatory fines or violations related to Elacoin.
Where can I find real reviews about the service?
Reviews or discussions may occasionally appear in cryptocurrency forums, but no centralized review platform for Elacoin exists.
What are the main user complaints?
No systematic data on user complaints is available.
What do users most often praise the service for?
No detailed public praise or testimonials are documented.
Are there issues with fund withdrawals?
No publicly noted withdrawal issues have been reported.
Is the interface convenient according to users?
No user feedback on interface usability is publicly found.
Are clients satisfied with transaction speed?
There is no user rating information about transaction speed satisfaction.
Do users recommend this service?
There is no verifiable data on user recommendation rates for Elacoin.
How do experts assess the service's reliability?
Expert analysis or professional reviews about Elacoin are not widely available.
Are there industry awards and recognitions?
No publicly known industry awards or recognitions have been noted.
Does the service participate in payment system rankings?
Elacoin is not listed prominently in major payment system rankings.
Are there recommendations from financial regulators?
No public regulatory endorsements or recommendations are known.
What reputation does the service have among partners?
Partner reputation information is not publicly available.
How do they evaluate solution innovation?
No formal innovation ratings or technology recognitions can be found.
Are there quality service certificates?
Quality assurance certificates are not publicly listed.
Does the company participate in industry conferences?
No information about conference participation or speaking engagements.
How does the service position itself in the market?
Elacoin positions itself as a flexible cloud-based core banking and payment processing platform with API integration capability.
Which fiat currencies does the service support?
Elacoin supports multiple fiat currencies common to payment institutions but no explicit list is publicly available.
Are cryptocurrencies supported? Which ones specifically?
Elacoin (ELC) token itself is a cryptocurrency; detailed support for other cryptocurrencies is not public but likely as it integrates crypto payments.
Is there a proprietary cryptocurrency or token?
Yes, Elacoin (ELC) is their native cryptocurrency token.
Can currencies be converted within the service?
The platform supports configurable currency conversion, typically through integrated partners or internal forex business rules.
What exchange rates are used for conversion?
Exchange rates are set by business rules and external market data feeds though specifics are not publicly detailed.
How often are exchange rates updated?
Rates are updated in real-time or near real-time based on financial market feeds, typical for payment processors.
Are stablecoins supported?
No public confirmation of stablecoin support specifically.
Can exotic currencies be handled?
Support for exotic currencies depends on configuration and partner network, not publicly detailed.
Are there currency restrictions in different countries?
Geographic currency restrictions follow local jurisdiction licensing and regulatory compliance.
What types of transfers does the service support?
Elacoin offers a broad range including payments, electronic money transfers, bank transfers, card payments, and crypto transfers.
Can transfers be made between service users?
Peer-to-peer transfers within the platform are supported.
Are transfers to bank cards supported?
Transfers to bank cards are supported as part of integrated services.
Can money be transferred to bank accounts?
Money transfers to bank accounts are supported.
Is bill payment available?
Bill payment services are typically offered in such platforms, but no specific public confirmation for Elacoin.
Are recurring payments supported?
Recurring payment functionality is expected but no explicit confirmation.
Can automatic transfers be set up?
Automation of transfers is likely supported through API and business rule configuration.
Is payment scheduling available?
Payment scheduling features are expected in the platform.
Are group payments supported?
No explicit information on group payment functionality.
Can payment links be created?
Payment link generation is a common feature but no explicit public details for Elacoin.
What are the minimum transaction amounts in the service?
Minimum transaction limits depend on service configuration; typical payment services have minimums but not publicly confirmed.
What are the maximum amounts that can be transferred?
Maximum transaction limits depend on user verification and regulatory limits; no specific data.
Are there daily limits on operations?
Daily transaction limits are standard to comply with regulatory requirements; specific Elacoin limits are not published.
What monthly and annual limits are in effect?
Monthly and annual transaction limits depend on user profile and regulatory status.
Can limits be increased? How?
Limits are typically increased after enhanced KYC verification and compliance checks.
Do limits differ for verified users?
Verified users have higher limits consistent with regulatory best practices.
Are there restrictions for new accounts?
New accounts usually face lower transaction limits initially.
Do special limits apply in different countries?
Country-specific regulatory rules commonly impose different limits depending on local laws.
Can operations be temporarily blocked?
Operations can be temporarily blocked for fraud, compliance, or regulatory reasons.
Are there limits on the number of daily operations?
There can be limits on daily transaction counts; specifics vary by service provider.
What are the minimum amounts for account funding?
Minimum funding amounts vary by payment method and are typically disclosed upon funding.
What methods of funding are supported?
Funding methods include bank transfers, card payments, and cryptocurrency deposits where applicable.
Are there fees for funding?
Funding fees depend on method and partner processing fees.
What are the minimum funding amounts?
Minimum funding thresholds vary by funding type.
How quickly are funds credited when funding?
Funding times vary; bank transfers may take 1-3 business days, card payments are usually faster.
How can money be withdrawn from the system?
Withdrawals possible via bank transfer, card payout, or crypto wallet transfers.
Are there fees for fund withdrawal?
Withdrawal fee amounts depend on method and partner charges.
How long does withdrawal take?
Withdrawal processing can take from minutes (crypto) to several business days (bank transfer).
What withdrawal limits are set?
Withdrawal limits vary based on verification level and regulatory compliance.
How quickly are funds credited when funding with a card?
Card funding is typically instant or near-instant.
How long does a bank transfer take?
Bank transfer processing usually takes 1-3 business days.
How quickly do cryptocurrency transfers arrive?
Cryptocurrency transfers usually confirm within minutes depending on network congestion.
Are transfers between users instant?
Internal platform transfers are usually instant or near-instant.
Are there delays when funding on weekends?
Weekend funding via banks may be delayed; crypto and card usually not affected.
Do holidays affect funding speed?
Public holidays usually delay bank transfer processing.
Can crediting be accelerated for a fee?
Express funding options may be available at additional cost, depending on method.
What determines the speed of funding processing?
Funding speed depends on payment method, network, and partner system processing times.
Are there notifications about funding status?
Payment services usually provide notifications on funding status.
What to do if funding takes too long?
Users should contact customer support and provide transaction details for resolution.
How quickly are withdrawal requests processed?
Withdrawal requests are processed according to method; crypto is faster, bank transfers slower.
How long does card withdrawal take?
Card withdrawals typically take 1-3 business days.
How quickly do bank transfers arrive?
Bank transfers usually arrive in 1-3 business days.
Are cryptocurrency withdrawals instant?
Crypto withdrawals are near-instant depending on blockchain network conditions.
Are there withdrawal delays on weekends?
Weekend delays are common for bank transfers.
Do holidays affect withdrawal speed?
Holidays can delay withdrawal processing.
Can withdrawal be accelerated for an additional fee?
Some services offer expedited withdrawals for an extra fee.
What determines withdrawal processing time?
Method, verification, compliance checks, and payment partner times affect speed.
Are there notifications about withdrawal status?
Withdrawal status notifications are common in modern payment services.
Can a withdrawal request be canceled?
Some services allow withdrawal cancellation if not yet processed.
How to register with the payment service?
Registration typically is online via website by providing personal information and agreeing to terms.
What data is needed to create an account?
Personal data such as name, email, phone number, and sometimes identity documents.
Can registration be done without email?
Email registration is standard; alternatives are uncommon but possible with phone number verification.
Is phone confirmation required during registration?
Phone verification is a common security best practice.
Are there age restrictions for registration?
Minimum age is usually 18 years following legal regulations.
Can a corporate account be created?
Corporate accounts are often available but require additional business documents.
Is it required to provide real data?
Real data and identity verification are required for compliance with AML/KYC.
Are there country restrictions for registration?
Geographic restrictions may apply depending on regulatory requirements.
How long does account activation take?
Activation time varies, often instant for basic accounts and longer for full verification.
What verification levels exist?
Multiple levels including basic, enhanced, and full verification depending on service.
What documents are required for basic verification?
Typically government-issued ID and proof of address.
Are documents needed for full verification?
Enhanced verification may require additional documentation like source of funds.
Are digital copies of documents accepted?
Digital document uploading is standard.
How long does the verification procedure take?
Verification can take from minutes to several days depending on workload.
Can the service be used without verification?
Limited usage possible with unverified accounts but with restricted features.
What restrictions apply to unverified users?
Lower limits, no withdrawals or transfers in many cases.
Is address confirmation required?
Usually required during enhanced verification.
Is a selfie with documents required?
Many services now require selfie or liveness check for additional security.
How often do documents need to be updated?
Periodic refresh may be required, typically every 1-2 years.
What encryption technologies does the service use?
The service uses industry-standard encryption such as TLS/SSL for data in transit.
Is two-factor authentication supported?
2FA is a recommended security practice supported by modern payment systems.
Are there SMS confirmations for operations?
SMS confirmations are commonly used for sensitive transactions.
Is biometric authentication supported?
Biometric authentication is increasingly supported but specific for Elacoin not public.
Is blockchain technology used?
Yes, Elacoin utilizes blockchain as a native cryptocurrency and likely in some service operations.
Is there a multi-level security system?
Multi-layered security is standard including encryption, authentication, and monitoring.
How is user personal data protected?
User data is secured by encryption, access controls, and compliance with data protection regulations.
Is cold storage used for cryptocurrencies?
Cold storage is a best practice for crypto custody; no explicit Elacoin disclosure.
Is there DDoS attack protection?
Payment systems deploy DDoS mitigation to protect services.
Are regular security audits conducted?
Regular security audits are best practice; no public Elacoin audit details.
What anti-phishing protection measures are provided?
Common measures include email alerts, two-factor authentication, and user education.
Is there a suspicious activity detection system?
Suspicious transaction monitoring is a standard AML control.
How does the service combat money laundering?
AML policies include customer screening, transaction monitoring, and reporting.
Is there blocking of suspicious accounts?
Accounts showing suspicious behavior are typically frozen pending investigation.
What to do when fraud is detected?
Users must report fraud immediately; service investigates and may reverse transactions.
How to report suspicious activity?
Usually through customer support or a dedicated compliance contact.
Is there compensation for damage from fraudsters?
Compensation depends on terms and local laws; limited guarantees in crypto.
What user rights exist for disputed transactions?
Users may request dispute resolution and chargeback procedures as applicable.
How to dispute account blocking?
Dispute processes usually involve support contact and document verification.
Is there insurance against cyber attacks?
Some payment services carry cyber insurance; no public info on Elacoin insurance.
What fees does the service charge for transfers?
Transfer fees depend on transfer type and currency; specific Elacoin fee data is unavailable.
Are there fees for account funding?
Funding fees vary by method; no concrete data on Elacoin funding fees.
Are fees charged for fund withdrawal?
Withdrawal fees depend on method; no specific Elacoin fee schedule available.
Are there fees for currency conversion?
Currency conversion fees are common but no Elacoin specific data.
Are there fees for account inactivity?
Inactivity fees are sometimes charged; no public information for Elacoin.
Are there account maintenance fees?
Maintenance fees vary by service; Elacoin data not disclosed.
Are fees charged for operation cancellation?
Cancellations sometimes incur fees; no Elacoin details.
Are there fees for expedited operations?
Express processing fees are common; no data for Elacoin.
Are there hidden fees?
Transparency is industry best practice; no evidence of hidden fees for Elacoin.
How are fees calculated for large amounts?
Tiered fees or negotiation possible; no specific Elacoin info.
Are there different tariff plans in the service?
Tiered pricing plans common in payment services; no specific Elacoin plans found.
What advantages does VIP status provide?
VIP status often includes higher limits and priority support; no Elacoin data.
How to get preferential conditions?
Usually through negotiation or account history; no Elacoin specifics.
Are there free operations per month?
Free transaction limits may be offered; no info for Elacoin.
Are there discounts for active users?
Some services offer discount programs; no Elacoin details.
Are there corporate tariffs?
Corporate pricing typically available; no Elacoin public info.
Can individual conditions be obtained?
Customized pricing may be available; no data for Elacoin.
Do promotional codes work for fee reduction?
Promotional codes sometimes used; no public data for Elacoin.
Are there cashback programs?
Crypto cashback programs exist in the sector; none confirmed for Elacoin.
Are there discounts for transaction volumes?
Volume-based discounts are common; no Elacoin info.
Is there an official mobile application?
No public information about an official Elacoin mobile app.
On which platforms is the application available?
Not available or undisclosed.
What functions are available in the mobile application?
Not applicable or unknown.
Does functionality differ from the web version?
Unknown.
Is Touch ID/Face ID supported?
Not disclosed.
Can the application work offline?
Not applicable.
Are there push notifications about operations?
No data.
Is dark theme supported?
No data.
How often is the mobile application updated?
No information available.
Are there beta versions of the application?
No public info.
Is the web interface of the service convenient?
User convenience is important but no public feedback.
Is responsive design supported?
Modern services support it; no Elacoin detail.
In which languages is the interface available?
Likely English but not detailed.
Is there a night mode for the website?
No data.
Are hotkeys supported?
No data.
Can data be exported?
Commonly offered; no Elacoin specific info.
Is there an API for developers?
Yes, Elacoin platform uses open API architecture for integration.
Is integration with other services supported?
Yes, supports partner and third-party integrations.
How often is the web interface updated?
No public details.
Are there virtual cards in the service?
No public information.
Can disposable cards be created?
No data.
Is multi-currency account functionality supported?
Yes, multi-currency support is indicated.
Are there investment products?
No public data.
Can interest be earned on balance?
No information.
Are there credit products?
No data.
Is P2P trading supported?
Peer-to-peer transfers within the platform are supported.
Can cryptocurrencies be bought/sold?
Elacoin token is traded but no exchange service is public.
Is there acquiring for business?
Business payment acquiring is part of platform capability.
Are mass payouts supported?
Bulk payment capabilities exist in platform design.
Is there a loyalty program in the service?
No public data.
How are bonus points earned?
No information.
Is there cashback for operations?
No information.
Are there referral programs?
Not publicly detailed.
What privileges do VIP clients have?
No data.
Are there seasonal promotions and offers?
Not public.
Can premium status be obtained?
No information.
Are there partner discounts?
No data.
Are there corporate loyalty programs?
No data.
Does the service allow operations with online casinos?
No verified information.
Are there restrictions on gambling transactions?
No public details.
Can accounts be blocked for casino play?
No data.
How does the service view gambling?
Unknown.
Are there special conditions for gambling?
No information.
Are casino transactions tracked?
Unknown.
Can operations with gambling sites be hidden?
No data.
Are there notifications about gambling expenses?
No data.
Are there special fees for gambling operations?
No information.
Can limits be set on gambling?
No data.
Is there a self-exclusion function?
No data.
Can access to gambling sites be restricted?
No information.
Is gambling expense control supported?
No data.
Are there notifications about limit exceedance?
No data.
Can operations with casinos be blocked?
No data.
Is there gambling expense statistics?
No data.
Is a "cooling-off period" supported?
No data.
Can help be obtained for gambling addiction?
No data.
Is there partnership with player assistance organizations?
No data.
How to set up gambling expense notifications?
No data.
Which online casinos accept this payment method?
No public casino acceptance information.
Are there exclusive partnerships with specific casinos?
No data.
Do conditions differ when used in different casinos?
No information.
Are there special bonuses for using this method in casinos?
No data.
Can the method be used for both deposits and withdrawals in casinos?
No data.
Are there geographic restrictions for casino usage?
No data.
How do casino operators typically process transactions from this method?
Unknown.
Are there typical processing times when used with casinos?
Unknown.
Do casinos usually charge additional fees for this method?
No data.
Are there any known compatibility issues with major casino platforms?
No information.