What is the official website of the payment service?
https://www.equitasbank.com
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Where can I find the customer support contacts?
The customer support contacts can be found on the official website's 'Contact Us' section.
What is the hotline phone number?
1800 103 1222
Is there a toll-free support number?
1800 103 1222 is a toll-free customer care number for all India.
What is the email address for technical support?
Are there separate emails for different types of inquiries?
Yes, specialized emails exist such as [email protected] for grievance redressal, and [email protected] for general support.
Where can I find the online chat support?
Online chat support is accessible via the official website through the live chat option, typically on the main page or 'Contact Us' section.
Does the chat support work 24/7?
Most banking live chats operate during business hours, typically between 8:00AM and 8:00PM IST, not 24/7.
Is there support through messengers (Telegram, WhatsApp)?
WhatsApp banking is available at +91 75398 66555; Telegram and other messengers are generally not supported.
What are the support working hours?
Standard support hours are 9:00AM to 6:00PM IST, Monday to Saturday, except bank holidays.
Does support work on weekends and holidays?
Support is generally available on Saturdays but not on Sundays and bank holidays.
Are there regional offices for in-person visits?
Yes, customers can visit regional bank branches and offices across India for in-person support.
Where are the physical offices located?
Headquarters at 4th Floor, Spencer Plaza, No.769, Anna Salai, Chennai, TN 600002; branches are located nationwide.
Can I schedule a personal meeting?
Personal meetings can be scheduled by calling the branch or hotline, subject to staff availability.
Are there representatives in different countries?
Equitas Small Finance Bank operates only in India and does not have international offices.
In which languages is support available?
Support is mainly in English, Hindi, and regional Indian languages depending on the branch location.
How quickly does support respond to requests?
Hotline responses are typically immediate; email replies may take 24-48 hours; branch support depends on queue.
Is there a priority system for VIP clients?
Priority banking services exist for premium account holders, offering dedicated relationship managers.
Can I request a callback?
Callback service is available via request on the official website, through hotline, or upon branch visit.
When was the payment service founded?
Equitas Small Finance Bank was established in September 2016.
Who is the founder and owner of the service?
Founded by Equitas Holdings, with Arun Ramamurthy as key founder; ownership lies with Equitas Holdings and public shareholders.
What is the development history of the payment service?
The bank was formed after getting an SFB license from RBI in 2016, evolving from Equitas Microfinance Limited.
Have there been major updates or rebranding?
Key milestones include conversion from microfinance, product launches, and digital banking advancements since 2016.
Who sits on the company's board of directors?
Board includes Arun Ramamurthy (MD & CEO), and several independent directors as per regulatory mandate.
Are there investors or partners in the service?
Stakeholders include Equitas Holdings Limited and various institutional and retail shareholders.
Does the company participate in stock trading?
Equitas Small Finance Bank is listed on the Bombay Stock Exchange (BSE) and National Stock Exchange (NSE).
What is the company's market capitalization?
Market capitalization fluctuates but is reported on leading stock market platforms, currently around ₹6,000-₹7,000Crore.
Are there subsidiary companies or branches?
Equitas Holdings Limited is the parent; the bank operates branches pan-India, but no foreign subsidiaries.
What licenses does the payment service have?
Licensed by the Reserve Bank of India to operate as a Small Finance Bank under the Banking Regulation Act.
In which jurisdictions does the service operate officially?
Operates officially throughout India under RBI guidelines.
Are there licenses for cryptocurrency operations?
Cryptocurrency operations are not licensed; Indian banks do not support crypto transactions directly.
Does the service comply with AML/KYC requirements?
Yes, strict AML and KYC procedures as per Indian banking and regulatory standards.
Are there security certificates (PCI DSS, etc.)?
The bank complies with RBI IT security standards; PCI DSS applies primarily to card processing channels.
Has the service undergone security audits?
Regular internal and external audits as mandated by RBI and industry standards.
Is there insurance for client funds?
Deposits up to ₹5Lakh per customer are insured by the Deposit Insurance and Credit Guarantee Corporation (DICGC).
Which international standards does it comply with?
Complies with ISO 27001 (in IT systems), RBI cybersecurity standards, and FSSAI for payment security.
Have there been any regulatory fines or violations?
No major regulatory fines have been publicly reported for Equitas Small Finance Bank.
Where can I find real reviews about the service?
Reviews are available on Google, Facebook, Trustpilot, BankBazaar, and financial forums.
What are the main user complaints?
Users commonly report about delayed transaction processing, customer service response times, and account access issues.
What do users most often praise the service for?
Users often praise the bank’s transparent charges, branch accessibility, and digital banking features.
Are there issues with fund withdrawals?
Occasional reports of delayed withdrawals, mostly due to technical or regulatory checks.
Is the interface convenient according to users?
Digital interfaces are generally considered user-friendly and functional, with positive mobile app feedback.
Are clients satisfied with transaction speed?
Transaction speeds receive positive feedback, though some delays occur during peak times.
Do users recommend this service?
Most users recommend the service for basic banking and payments; referral rates are above average.
How do experts assess the service's reliability?
Experts rate Equitas SFB favorably for regulatory compliance and digital innovation, with occasional comments on scalability.
Are there industry awards and recognitions?
The bank has received awards for financial inclusion, innovation, and customer service excellence.
Does the service participate in payment system rankings?
Regularly features in Indian small finance bank rankings for business size and digital innovation.
Are there recommendations from financial regulators?
RBI lists Equitas among recommended small finance banks for inclusive banking initiatives.
What reputation does the service have among partners?
Has a strong reputation among fintech partners, merchants, and corporate clients for reliability.
How do they evaluate solution innovation?
Recognized for mobile banking, digital onboarding, and expanding payments infrastructure.
Are there quality service certificates?
Holds ISO 27001 (for IT security) and other banking-related certifications.
Does the company participate in industry conferences?
Frequently participates in banking and fintech conferences across India.
How does the service position itself in the market?
Marketed as an inclusive, client-centric small finance bank leveraging digital and branch banking.
Which fiat currencies does the service support?
All major Indian Rupee (INR) transactions; does not support foreign currencies for domestic clients.
Are cryptocurrencies supported? Which ones specifically?
Cryptocurrencies are not supported; no direct crypto banking products are offered.
Is there a proprietary cryptocurrency or token?
No proprietary cryptocurrency or token exists.
Can currencies be converted within the service?
Currency conversion is not available; Equitas SFB supports only INR for regular transactions.
What exchange rates are used for conversion?
If forex offered through correspondent banks, standard market rates apply; otherwise, no conversion.
How often are exchange rates updated?
If forex is available, rates are updated in real time; but usually only for select business products.
Are stablecoins supported?
Stablecoins are not supported by traditional Indian banks.
Can exotic currencies be handled?
Exotic currencies are not supported; only INR transactions are processed for retail users.
Are there currency restrictions in different countries?
Services restricted to India; international customers must comply with Indian currency regulations.
What types of transfers does the service support?
NEFT, RTGS, IMPS, UPI, and intra-bank transfers.
Can transfers be made between service users?
Yes, internal transfers between Equitas SFB account holders are supported via net and mobile banking.
Are transfers to bank cards supported?
Fund transfers to other Indian bank accounts are supported; direct card-to-card transfers are not typical.
Can money be transferred to bank accounts?
Yes, via NEFT, RTGS, IMPS, UPI, and mobile banking.
Is bill payment available?
Bill payment for utilities, recharges, and taxes is available through online banking and app.
Are recurring payments supported?
Standing instructions and recurring payments for various bills are available.
Can automatic transfers be set up?
Automated transfers can be scheduled via net banking or mobile app.
Is payment scheduling available?
Payment scheduling for future dates is available through online banking channels.
Are group payments supported?
Group payments/split bill options may be limited; typically performed via UPI-compatible apps.
Can payment links be created?
Payment links are offered via UPI QR and some merchant channels.
What are the minimum transaction amounts in the service?
Typically ₹1, depending on the channel and transaction type.
What are the maximum amounts that can be transferred?
Varies by channel—₹2Lakh per UPI/IMPS, higher for NEFT/RTGS depending on account type.
Are there daily limits on operations?
Daily transaction limits depend on account type and RBI guidelines.
What monthly and annual limits are in effect?
Limits set per regulatory requirements; higher for verified business and premium accounts.
Can limits be increased? How?
Limits can be increased through KYC upgrades or by request at branch, subject to verification.
Do limits differ for verified users?
Yes, higher limits are given after completion of full KYC.
Are there restrictions for new accounts?
New accounts often have lower initial limits until full verification is complete.
Do special limits apply in different countries?
Not applicable; bank operates only in India.
Can operations be temporarily blocked?
Operations can be blocked due to suspicious activity, security, or at customer request.
Are there limits on the number of daily operations?
Yes, especially for online transactions, based on risk management and RBI mandates.
What are the minimum amounts for account funding?
For initial deposit, typically ₹1,000; varies by account type.
What methods of funding are supported?
Cash deposit at branches, cheque, NEFT/IMPS/RTGS, UPI, and card payments for select products.
Are there fees for funding?
Generally no fees for standard deposits; cash handling and third-party digital channels may incur fees.
What are the minimum funding amounts?
For a savings account, typically ₹1,000 initial deposit.
How quickly are funds credited when funding?
Most digital deposits (IMPS/UPI) are instant; NEFT/RTGS within a few hours or by end of business day.
How can money be withdrawn from the system?
ATM withdrawals, branch cash withdrawal, online transfer to other accounts.
Are there fees for fund withdrawal?
ATM and interbank transaction fees may apply; no fees for branch withdrawals below limits.
How long does withdrawal take?
ATM withdrawals are instant; NEFT/RTGS follow banking cycle—usually same day; IMPS is instant.
What withdrawal limits are set?
ATM withdrawal limits vary by card type; online channels adhere to RBI-set daily limits.
How quickly are funds credited when funding with a card?
Card deposits typically credit instantly or within a few minutes.
How long does a bank transfer take?
IMPS—instant; NEFT—within couple of hours or next business day; RTGS—immediate during working hours.
How quickly do cryptocurrency transfers arrive?
Not applicable, as cryptocurrency is not supported.
Are transfers between users instant?
Internal account transfers and IMPS/UPI are instant.
Are there delays when funding on weekends?
IMPS/UPI works 24/7; NEFT/RTGS may be delayed during non-business hours.
Do holidays affect funding speed?
Yes, non-IMPS/UPI transactions may be delayed due to bank holidays.
Can crediting be accelerated for a fee?
No express funding for retail bank accounts; standard speeds apply.
What determines the speed of funding processing?
Depends on channel (IMPS, NEFT, UPI), transaction time, and compliance reviews.
Are there notifications about funding status?
Email/SMS notifications are sent for most deposits and transactions.
What to do if funding takes too long?
Contact branch, hotline, or email support; provide transaction ID for investigation.
How quickly are withdrawal requests processed?
ATM/IMPS—immediately; NEFT/RTGS—within business cycle.
How long does card withdrawal take?
ATM card withdrawals are immediate; POS merchant refunds may take 2-3 business days.
How quickly do bank transfers arrive?
IMPS—instant; NEFT—2-4 hours during business; RTGS—immediate if within window.
Are cryptocurrency withdrawals instant?
Not applicable.
Are there withdrawal delays on weekends?
IMPS and ATM operate 24/7; NEFT/RTGS may be paused on weekends.
Do holidays affect withdrawal speed?
Yes, except for IMPS/UPI and ATM, which function round the clock.
Can withdrawal be accelerated for an additional fee?
No priority withdrawals offered for standard accounts.
What determines withdrawal processing time?
Transaction channel, account verification, bank holiday schedule, and compliance checks.
Are there notifications about withdrawal status?
SMS/email alerts for withdrawal requests and completions.
Can a withdrawal request be canceled?
Pending online withdrawal requests can sometimes be canceled; ATM withdrawals cannot.
How to register with the payment service?
Open an account online or at branch with KYC documents, following RBI guidelines.
What data is needed to create an account?
Name, address, phone, email, PAN, Aadhaar, and proof of identity/address.
Can registration be done without email?
Phone number is mandatory; email is recommended for digital banking features.
Is phone confirmation required during registration?
Yes; OTP or phone verification is required for digital onboarding.
Are there age restrictions for registration?
Minimum age for account opening is 18 years; minors need a guardian.
Can a corporate account be created?
Yes, company, partnership, and trust accounts can be opened with relevant documents.
Is it required to provide real data?
Real, verifiable data is required for regulatory and compliance purposes.
Are there country restrictions for registration?
Only Indian residents and eligible NRIs can register.
How long does account activation take?
Usually within 1-2 business days of document submission and verification.
What verification levels exist?
Basic KYC, Full KYC, and enhanced for higher value accounts.
What documents are required for basic verification?
PAN, Aadhaar, and one address proof document.
Are documents needed for full verification?
Yes, full KYC requires PAN, Aadhaar, proof of address, and sometimes photo/signature.
Are digital copies of documents accepted?
Yes, scans or photos can be uploaded online for verification.
How long does the verification procedure take?
1-3 business days depending on document quality and workload.
Can the service be used without verification?
Only limited features are available pre-KYC; full services require complete verification.
What restrictions apply to unverified users?
Lower transaction limits and restricted access to premium services/features.
Is address confirmation required?
Yes, part of KYC per RBI standards.
Is a selfie with documents required?
Sometimes needed for online account opening and verification.
How often do documents need to be updated?
When expired or upon request for enhanced KYC, typically every few years.
What encryption technologies does the service use?
Employs SSL/TLS encryption for web and app interactions, AES encryption for data.
Is two-factor authentication supported?
Yes, via SMS OTP, app-based codes for login and transaction verification.
Are there SMS confirmations for operations?
Yes, SMS OTPs and transaction alerts are provided for security.
Is biometric authentication supported?
Fingerprint and face recognition supported via mobile app for compatible devices.
Is blockchain technology used?
No blockchain technology implemented for retail banking operations.
Is there a multi-level security system?
Yes, including encryption, 2FA, device binding, firewalls, and fraud monitoring.
How is user personal data protected?
Data is protected using encryption, access controls, and privacy policies as per IT Act and RBI.
Is cold storage used for cryptocurrencies?
Not applicable, no crypto products.
Is there DDoS attack protection?
Yes, industry-standard network protection and monitoring tools are employed.
Are regular security audits conducted?
Quarterly and annual audits as mandated by RBI and cybersecurity best practices.
What anti-phishing protection measures are provided?
Warning systems, safe login procedures, education, and transaction authentication.
Is there a suspicious activity detection system?
Real-time monitoring for suspicious patterns; alerts are sent to customers and compliance teams.
How does the service combat money laundering?
Adheres to AML guidelines—transaction monitoring, reporting, and customer due diligence.
Is there blocking of suspicious accounts?
Accounts may be suspended or blocked pending investigation if suspicious activity is detected.
What to do when fraud is detected?
Report immediately via hotline or branch; bank investigates and may reverse unauthorized transactions.
How to report suspicious activity?
Use hotline, branch visit, email, or in-app tools for reporting suspicious activities.
Is there compensation for damage from fraudsters?
Compensation for proven unauthorized/fraudulent transactions subject to investigation outcome.
What user rights exist for disputed transactions?
Users can raise disputes via bank channels; resolution follows RBI's frameworks and timelines.
How to dispute account blocking?
Contact customer support, submit appeal, and provide necessary documentation.
Is there insurance against cyber attacks?
Cyber risk insurance policies are typically held as per regulatory guidelines; customer data is protected.
What fees does the service charge for transfers?
Service fees vary by channel; IMPS/NEFT/RTGS have nominal charges per transaction.
Are there fees for account funding?
No fees for standard funding; third-party payment gateways may levy charges.
Are fees charged for fund withdrawal?
ATM fees apply beyond free transactions; branch withdrawals are mostly free within limits.
Are there fees for currency conversion?
Currency conversion not typically offered to retail clients.
Are there fees for account inactivity?
No inactivity fees for savings accounts per RBI guidelines.
Are there account maintenance fees?
Maintenance fees may apply for certain account types; savings accounts are mostly free.
Are fees charged for operation cancellation?
No fees for transaction cancellation unless specifically mentioned in terms.
Are there fees for expedited operations?
No express transaction fees; all transactions are processed as per standard timelines.
Are there hidden fees?
All fees are transparently disclosed in schedule of charges; hidden fees are prohibited by RBI.
How are fees calculated for large amounts?
Large transaction fees are tiered or capped as per RBI and bank policy.
Are there different tariff plans in the service?
Multiple account products with distinct fee schedules for retail and business clients.
What advantages does VIP status provide?
Exclusive relationship manager access, higher limits, priority service, special offers.
How to get preferential conditions?
Maintain qualifying balance or enroll in premium plans as per bank's policies.
Are there free operations per month?
Free ATM withdrawals up to specified monthly limit; online transactions are often free.
Are there discounts for active users?
Active users are eligible for periodic offers, cashback, or reduced fees.
Are there corporate tariffs?
Yes, business accounts have special pricing, bulk transaction packages, and merchant services.
Can individual conditions be obtained?
Individualized rates may apply subject to negotiation and eligibility.
Do promotional codes work for fee reduction?
Occasionally, promo codes are used for campaigns and to reduce fees for new services.
Are there cashback programs?
Cashback is offered on select card spends, utility payments, and promotional campaigns.
Are there discounts for transaction volumes?
Bulk and high-volume clients may negotiate lower transaction rates.
Is there an official mobile application?
Yes, “Equitas Mobile Banking” is available.
On which platforms is the application available?
Android and iOS platforms.
What functions are available in the mobile application?
Balance inquiry, money transfers, bill pay, account management, card block/unblock, UPI, and statement download.
Does functionality differ from the web version?
Mobile app offers most web features but some product details and downloads are web-only.
Is Touch ID/Face ID supported?
Yes, for both iOS and Android mobile devices.
Can the application work offline?
Core banking requires online connectivity; offline functionality is limited.
Are there push notifications about operations?
Yes, notifications are sent for transactions, updates, and marketing.
Is dark theme supported?
Latest versions include dark theme support.
How often is the mobile application updated?
Updates are released every 1-2 months for performance and security.
Are there beta versions of the application?
Occasionally beta versions are offered for select users via Google Play or TestFlight.
Is the web interface of the service convenient?
Generally reviewed as easy to use and functional by users and experts.
Is responsive design supported?
Yes, web platform adjusts for mobiles and tablets.
In which languages is the interface available?
English, Hindi, and select regional languages depending on user setup.
Is there a night mode for the website?
Dark mode is available in newer designs.
Are hotkeys supported?
Most banking websites do not support keyboard shortcuts due to security considerations.
Can data be exported?
Account statements and transaction data can be exported as PDF/CSV.
Is there an API for developers?
API access is offered for select business and merchant partners with documentation.
Is integration with other services supported?
Available for merchants and fintechs via UPI, billers, API, and bulk payments.
How often is the web interface updated?
Major updates every quarter; minor improvements as needed.
Are there virtual cards in the service?
Virtual debit cards are offered for online transactions.
Can disposable cards be created?
Disposable/temporary card numbers may be provided for extra security for select users.
Is multi-currency account functionality supported?
Multi-currency accounts are not offered; INR only.
Are there investment products?
Fixed deposits, savings accounts, mutual funds, and insurance are available.
Can interest be earned on balance?
Yes, savings accounts and fixed deposits accrue interest.
Are there credit products?
Personal, home, vehicle, business loans, overdraft, and credit cards are available.
Is P2P trading supported?
No direct P2P trading; third-party platforms may be used for investment.
Can cryptocurrencies be bought/sold?
Not supported by Indian banks due to regulations.
Is there acquiring for business?
Yes, merchant acquiring solutions, POS terminals, and payment gateway partnerships.
Are mass payouts supported?
Yes, bulk payment facilities for business clients.
Is there a loyalty program in the service?
Select card products and campaigns offer loyalty rewards.
How are bonus points earned?
Earned through card spending, select bill payments, and promotions.
Is there cashback for operations?
Yes, card-based and promotional cashback on qualifying transactions.
Are there referral programs?
Occasionally referral rewards are offered for introducing new customers.
What privileges do VIP clients have?
Higher limits, faster service, exclusive product offers, and dedicated managers.
Are there seasonal promotions and offers?
Regular festive and campaign-based offers are provided.
Can premium status be obtained?
Premium status through qualifying balance or special account packages.
Are there partner discounts?
Partner merchant discounts for select spends and campaigns.
Are there corporate loyalty programs?
Business clients may receive loyalty rewards based on account activity.
Does the service allow operations with online casinos?
Indian banking regulations restrict direct gambling payments; not generally allowed.
Are there restrictions on gambling transactions?
Yes, transactions related to online gambling are typically prohibited.
Can accounts be blocked for casino play?
Accounts may be frozen or blocked if gambling transaction violations are detected.
How does the service view gambling?
As per Indian law, gambling transactions are considered restricted and discouraged.
Are there special conditions for gambling?
No special conditions; gambling-related transactions may be declined or reported.
Are casino transactions tracked?
Transactions are monitored for regulatory compliance; gambling is flagged per guidelines.
Can operations with gambling sites be hidden?
Regulatory requirements mandate transaction transparency; masking is not permitted.
Are there notifications about gambling expenses?
Automatic alerts for such expenses are not sent but can be inferred from statements.
Are there special fees for gambling operations?
No special fees, as such transactions are generally blocked.
Can limits be set on gambling?
Formal spending controls for gambling are not provided.
Is there a self-exclusion function?
Self-exclusion for gambling is not directly supported.
Can access to gambling sites be restricted?
Banks may restrict such transactions but not site access.
Is gambling expense control supported?
Control tools are generally not provided for gambling.
Are there notifications about limit exceedance?
Standard account transaction limit notifications are provided.
Can operations with casinos be blocked?
Yes, gambling and casino-related payments are blocked by banking policy.
Is there gambling expense statistics?
Not provided due to regulatory restrictions.
Is a "cooling-off period" supported?
No formal cooling-off or gambling block features exist.
Can help be obtained for gambling addiction?
General support available; no direct partnerships for problem gambling.
Is there partnership with player assistance organizations?
No known partnerships for gambling addiction support.
How to set up gambling expense notifications?
Not supported; standard transaction alerts are available.
Which online casinos accept this payment method?
Most international online casinos do not accept Indian domestic banks.
Are there exclusive partnerships with specific casinos?
No exclusive casino partnerships.
Do conditions differ when used in different casinos?
Not applicable, as casino transactions are generally blocked.
Are there special bonuses for using this method in casinos?
Not applicable.
Can the method be used for both deposits and withdrawals in casinos?
Not applicable.
Are there geographic restrictions for casino usage?
Geographic and regulatory restrictions apply; usage is limited or not permitted.
How do casino operators typically process transactions from this method?
Casinos do not accept Indian bank payments due to regulations.
Are there typical processing times when used with casinos?
Not applicable.
Do casinos usually charge additional fees for this method?
Not applicable.
Are there any known compatibility issues with major casino platforms?
Not compatible due to regulatory prohibitions.