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What is the official website of the payment service?

The official website of Etne Sparebank payment services is most likely integrated within Sparebanken Vest's website since Etne Sparebank was acquired by Sparebanken Vest. The main banking service URL would be found under Sparebanken Vest, but specific URLs for Etne Sparebank services could be https://www.sparebanken-vest.no or the dedicated API/Open Banking portal at https://etne-sparebank.r2.openbanking.edb.com.

Where can I find the customer support contacts?

Customer support contacts for Etne Sparebank services can be found on the local branch contact page of Sparebanken Norge or Sparebanken Vest's website, where phone and chat support details are provided.

What is the hotline phone number?

The main customer service phone number listed for Etne Sparebank local support is +47 915 05555.

Is there a toll-free support number?

No verified toll-free support number specifically for Etne Sparebank is publicly listed; customers typically use the local number.

What is the email address for technical support?

There are no verified public technical support email addresses specifically for Etne Sparebank; customers are usually advised to use contact forms on the bank’s website or phone/chat support.

Are there separate emails for different types of inquiries?

No specific publicly available information on separate email addresses for different inquiries; normally, customers use centralized customer service contacts.

Where can I find the online chat support?

Online chat support is available via the mobile banking app or internet banking portal of Sparebanken Norge covering Etne Sparebank customers.

Does the chat support work 24/7?

Chat support is available almost daily from 07:00 to 23:00 (7 AM to 11 PM).

Is there support through messengers (Telegram, WhatsApp)?

There is no confirmed support for messaging apps like Telegram or WhatsApp.

Can I contact support through social media?

There is no specific mention of direct customer support via social media for Etne Sparebank, so it is likely limited or unavailable.

What are the support working hours?

Customer support is available daily from 07:00 to 23:00.

Does support work on weekends and holidays?

Yes, support operates every day, including weekends, from 07:00 to 23:00.

Are there regional offices for in-person visits?

Yes, Etne Sparebank has local branch offices where customers can visit in person.

Where are the physical offices located?

The main physical office location is Sjoarvegen 3, 5590 Etne, Norway.

Can I schedule a personal meeting?

Yes, customers can book personal meetings between 08:00 and 16:00 through appointment booking systems.

Are there representatives in different countries?

No verified information indicating representative offices outside Norway.

In which languages is support available?

Customer support is primarily available in Norwegian, which is standard for local banks in Norway.

How quickly does support respond to requests?

Phone and chat responses are generally immediate or within minutes during operating hours.

Is there a priority system for VIP clients?

No specific information about VIP priority systems for Etne Sparebank is publicly available.

Can I request a callback?

Yes, callback requests are commonly offered by Norwegian banks including local branches, usually via phone or web contact forms.

When was the payment service founded?

Etne Sparebank was founded as a local savings bank, with roots dating back over a century, specific date not verified here.

Who is the founder and owner of the service?

Originally founded as a local savings bank, Etne Sparebank was a mutual savings bank owned by its members and local community; it was acquired by Sparebanken Vest in 2022.

In which country is the company registered?

Etne Sparebank is registered in Norway.

What is the development history of the payment service?

Etne Sparebank developed traditional banking products and later integrated modern services including digital payments and mobile banking, culminating in integration under Sparebanken Vest in 2022.

Have there been major updates or rebranding?

The major recent change is the acquisition and merger with Sparebanken Vest, completed in December 2022.

Who sits on the company's board of directors?

Specific current board members for Etne Sparebank are not separately listed post-merger; governance now likely under Sparebanken Vest’s board.

Are there investors or partners in the service?

Partnered with Tietoevry for banking IT solutions and digital payments; no external investors as a savings bank before acquisition.

Does the company participate in stock trading?

Etne Sparebank was not publicly listed; post-merger, Sparebanken Vest is publicly traded.

What is the company's market capitalization?

Not applicable for Etne Sparebank as an independent entity; Sparebanken Vest’s market cap varies with market.

Are there subsidiary companies or branches?

Etne Sparebank had local branches and was part of the Sparebanken Vest group after merger.

What licenses does the payment service have?

Operating under Norwegian banking licenses regulated by the Financial Supervisory Authority of Norway.

Who is the regulator for this service?

The principal regulator is the Financial Supervisory Authority of Norway (Finanstilsynet).

In which jurisdictions does the service operate officially?

Officially operates in Norway.

Are there licenses for cryptocurrency operations?

No verified cryptocurrency-specific licenses associated with Etne Sparebank.

Does the service comply with AML/KYC requirements?

Yes, compliant with stringent Norwegian and EU AML/KYC regulatory frameworks.

Are there security certificates (PCI DSS, etc.)?

Likely compliant with PCI DSS standards for card payments, as required for Visa Debit cards.

Has the service undergone security audits?

Regular security audits are standard in Norwegian banks, including Etne Sparebank.

Is there insurance for client funds?

Deposits are covered up to 2,000,000 NOK by the Norwegian Banks' Guarantee Fund.

Which international standards does it comply with?

Compliance with PSD2, AML, KYC, and relevant ISO standards for payments and data security.

Have there been any regulatory fines or violations?

No publicly known regulatory fines or violations for Etne Sparebank.

What is the overall user rating of the service?

Specific user ratings for Etne Sparebank are not widely published separately; typical ratings for local savings banks in Norway are positive.

Where can I find real reviews about the service?

Reviews can be found on Norwegian banking comparison sites, local forums, and general consumer feedback platforms.

What are the main user complaints?

Common complaints for regional banks include digital service limitations or wait times, but specific issues for Etne Sparebank are not documented here.

What do users most often praise the service for?

Personal customer service, local presence, and reliable banking products.

Are there issues with fund withdrawals?

No widespread or reported problems with fund withdrawals.

How do users rate customer support?

Generally positive ratings for responsiveness and friendliness in regional Norwegian banks.

Is the interface convenient according to users?

User feedback typically indicates a straightforward, if somewhat basic, digital banking interface.

Are clients satisfied with transaction speed?

Transaction speeds for payment services and card transactions are industry standard and satisfactory.

How do they rate the service's reliability?

Service reliability is rated positively with minimal downtime or failures.

Do users recommend this service?

Many users recommend local savings banks like Etne Sparebank for community banking needs.

How do experts assess the service's reliability?

Experts view established regional savings banks as stable and reliable financial institutions.

Are there industry awards and recognitions?

No specific industry awards documented for Etne Sparebank.

Does the service participate in payment system rankings?

No public information on specific payment system ranking participation.

How do independent auditors assess security?

Security is regularly audited as per Norwegian financial regulatory requirements.

Are there recommendations from financial regulators?

The bank’s compliance status indicates positive regulator confidence.

What reputation does the service have among partners?

Partners recognize Etne Sparebank as a reliable regional bank and participant in cooperative banking alliances.

How do they evaluate solution innovation?

The partnership with Tietoevry reflects commitment to innovation in banking technology.

Are there quality service certificates?

Standard quality and security certifications typical for Norwegian banking institutions.

Does the company participate in industry conferences?

No direct information on conference participation.

How does the service position itself in the market?

Positioned as a regional savings bank focusing on local clients with personalized service, now under Sparebanken Vest umbrella.

Which fiat currencies does the service support?

Norwegian Krone (NOK) primarily; standard Norwegian retail banking does not typically support multiple fiat currencies directly.

Are cryptocurrencies supported? Which ones specifically?

No direct support for cryptocurrencies.

Is there a proprietary cryptocurrency or token?

No proprietary crypto or token.

Can currencies be converted within the service?

Currency conversion is likely offered for international payments in major currencies (EUR, USD, etc.) but limited.

What exchange rates are used for conversion?

Exchange rates would be based on market rates plus bank margin typical for international payments.

How often are exchange rates updated?

Exchange rates are updated in real-time or daily depending on service.

Are stablecoins supported?

No stablecoin support.

Can exotic currencies be handled?

Likely limited to major currencies for international payments; exotic currency handling is rare.

Are there currency restrictions in different countries?

Standard restrictions apply based on Norwegian regulatory and international sanction policies.

What types of transfers does the service support?

Domestic transfers, international SWIFT transfers, card payments, and mobile payments.

Can transfers be made between service users?

Yes, inter-account transfers within the bank and peer-to-peer within the banking network.

Are transfers to bank cards supported?

Yes, transfers to cards (like Visa Debit) are supported.

Is bill payment available?

Yes, integrated bill payment services exist for utilities and other bills.

Are recurring payments supported?

Recurring payment options are available for loans, savings, and bills.

Can automatic transfers be set up?

Yes, scheduled automatic transfers can be configured.

Is payment scheduling available?

Payment scheduling is supported through online banking.

Are group payments supported?

No specific information; group payments or splitting is generally limited in traditional banking.

What are the minimum transaction amounts in the service?

Minimum transaction limits vary but often very low or no minimum for domestic transfers.

What are the maximum amounts that can be transferred?

Transfer limits are subject to regulatory and internal caps, based on account and verification status.

Are there daily limits on operations?

Yes, daily transaction limits are standard per KYC and security policies.

What monthly and annual limits are in effect?

Monthly and annual caps depend on account type and verification level.

Can limits be increased? How?

Limits can be increased upon verification and request via customer service.

Do limits differ for verified users?

Yes, verified users generally have higher transaction limits.

Do special limits apply in different countries?

Limits may vary depending on jurisdiction and regulatory environment.

Can operations be temporarily blocked?

Yes, accounts or operations can be temporarily blocked due to suspicious activity or compliance issues.

Are there limits on the number of daily operations?

Typically limits on number of transfers per day for fraud prevention.

What are the minimum amounts for account funding?

Minimum funding amounts depend on payment method, often as low as 1 NOK.

What methods of funding are supported?

Funding methods include bank transfers, card payments, and possibly deposits at branches.

Are there fees for funding?

Usually no fees for incoming deposits; card top-ups may have fees.

What are the minimum funding amounts?

Minimums may be as low as 1 NOK for bank transfer deposits.

How quickly are funds credited when funding?

Bank transfers typically credited same day or next business day; card funding instant or near-instant.

How can money be withdrawn from the system?

Withdrawals can be made to bank accounts, ATMs, or via card payments.

What withdrawal methods are available?

Bank transfers, ATM cash withdrawals, and card-based withdrawals.

Are there fees for fund withdrawal?

Withdrawal fees may apply depending on method, usually minimal or none for domestic transfers.

How long does withdrawal take?

Domestic bank withdrawals typically 1-2 business days; ATM withdrawals immediate.

What withdrawal limits are set?

Withdrawal limits depend on account and verification, often capped for security.

How quickly are funds credited when funding with a card?

Card funding is usually instant.

How long does a bank transfer take?

Domestic bank transfers take up to 1 business day; international transfers longer.

How quickly do cryptocurrency transfers arrive?

Not applicable; no crypto services.

Are transfers between users instant?

Internal transfers between accounts at the bank are usually instant or near-instant.

Are there delays when funding on weekends?

Weekend funding may be delayed until next business day.

Do holidays affect funding speed?

Yes, public holidays can delay processing.

Can crediting be accelerated for a fee?

No specific accelerated funding options publicly listed.

What determines the speed of funding processing?

Processing times depend on payment method, banking hours, network clearing times.

Are there notifications about funding status?

Customers typically receive notifications via app or SMS.

What to do if funding takes too long?

Contact customer support for investigation and resolution.

How quickly are withdrawal requests processed?

Withdrawal requests usually processed within 1-2 business days.

How long does card withdrawal take?

Card withdrawals (ATM) are immediate; transfers to cards take longer.

How quickly do bank transfers arrive?

Domestic transfer arrivals take about one business day.

Are cryptocurrency withdrawals instant?

Not applicable.

Are there withdrawal delays on weekends?

Weekend withdrawal processing is minimal; actual credit may be delayed.

Do holidays affect withdrawal speed?

Yes, holidays can delay processing.

Can withdrawal be accelerated for an additional fee?

No publicly advertised express withdrawal services.

What determines withdrawal processing time?

Processing depends on banking hours, type of withdrawal, and verification.

Are there notifications about withdrawal status?

Status updates provided via mobile app or online banking.

Can a withdrawal request be canceled?

Withdrawal cancellations depend on timing and banking policies; possible before processing.

How to register with the payment service?

Registration is done online via the bank’s website or in-branch with identity verification.

Can registration be done without email?

Email is typically required for registration and communication.

Is phone confirmation required during registration?

Phone verification is generally part of the process.

Are there age restrictions for registration?

Minimum age is usually 18 years.

Is it required to provide real data?

Yes, strict identity verification and submission of real, accurate information is mandatory.

Can registration be done through social networks?

No verified social media registration options.

Are there country restrictions for registration?

Registration is generally restricted to residents or entities authorized in Norway.

What verification levels exist?

Basic and enhanced verification levels conforming to KYC/AML standards.

What documents are required for basic verification?

Valid identity document (passport or national ID), proof of address.

Are documents needed for full verification?

Yes, enhanced verification may require additional documents like income proof or business registration.

Are digital copies of documents accepted?

Yes, digital scans or photos are standard for verification.

How long does the verification procedure take?

Typically 1-3 business days.

Can the service be used without verification?

Limited use is possible but with restricted functionality and low limits.

What restrictions apply to unverified users?

Low transaction and withdrawal limits, no access to advanced features.

Is address confirmation required?

Yes, address verification is mandatory per regulatory compliance.

Is a selfie with documents required?

Possibly requested for identity verification according to Norwegian banking regulations.

How often do documents need to be updated?

Documents may need periodic updating, generally every 1-3 years.

What encryption technologies does the service use?

Uses TLS/SSL encryption for data security and secure communication channels.

Is two-factor authentication supported?

Yes, 2FA is supported and encouraged for account access and transactions.

Are there SMS confirmations for operations?

SMS confirmations are used for transaction validation and security.

Is biometric authentication supported?

Biometric login (fingerprint, face ID) is supported on mobile apps.

Is blockchain technology used?

No public indication of blockchain use in core services.

Is there a multi-level security system?

Yes, the bank employs multi-layer security protocols including encryption, 2FA, and monitoring.

How is user personal data protected?

User data is protected under GDPR and Norwegian privacy laws with strict access controls.

Is cold storage used for cryptocurrencies?

Not applicable.

Is there DDoS attack protection?

Likely implemented standard DDoS mitigation as part of IT security.

Are regular security audits conducted?

Regular security audits are conducted internally and by external auditors.

What anti-phishing protection measures are provided?

Includes phishing education, secure login procedures, and transaction monitoring.

Is there a suspicious activity detection system?

Yes, fraud detection and monitoring systems are in place.

How does the service combat money laundering?

Through AML compliance programs, KYC checks, transaction monitoring, and reporting suspicious activities.

What to do when fraud is detected?

Report to bank immediately; bank initiates investigation and fraud resolution.

How to report suspicious activity?

Contact customer support or report through online banking fraud reporting tools.

Is there compensation for damage from fraudsters?

Banks generally have liability policies for fraud compensation under Norwegian law.

What user rights exist for disputed transactions?

Users can file transaction disputes; the bank investigates under financial consumer protection laws.

Is there insurance against cyber attacks?

Cyber insurance is commonly held but specific details for Etne Sparebank are not public.

What fees does the service charge for transfers?

Transfer fees vary by type; domestic transfers often free, international transfers have fees.

Are fees charged for fund withdrawal?

Minimal fees may apply for certain withdrawal methods.

Are there fees for currency conversion?

Conversion fees apply to international payments.

Are fees charged for operation cancellation?

Typically no fees for cancelling pending operations.

Are there fees for expedited operations?

No publicly advertised fees for expedited services.

Are there hidden fees?

Transparent fee disclosures are standard to comply with regulations.

How are fees calculated for large amounts?

Large transactions may have tiered fees or negotiated terms for corporate clients.

Are there different tariff plans in the service?

Standard retail and business account tariff plans exist.

What advantages does VIP status provide?

VIP clients may get personalized support and better pricing, though no specific program for Etne Sparebank was found.

How to get preferential conditions?

Usually by maintaining high balances or through business relationships.

Are there free operations per month?

Some free payment transactions included depending on account.

Are there discounts for active users?

Possible volume or loyalty-based discounts exist.

Are there corporate tariffs?

Yes, business accounts have specialized pricing.

Can individual conditions be obtained?

Custom terms may be negotiated for corporate or high-net-worth clients.

Do promotional codes work for fee reduction?

No public info on promo codes.

Are there cashback programs?

Cashback offers are uncommon in traditional Norwegian savings banks.

Are there discounts for transaction volumes?

Volume discounts for business clients may apply.

Is there an official mobile application?

Yes, Sparebanken Vest offers mobile apps serving Etne Sparebank customers.

On which platforms is the application available?

Available on iOS and Android platforms.

What functions are available in the mobile application?

Account overview, payments, transfers, card management, and messaging customer support.

Does functionality differ from the web version?

Mobile apps typically have similar core functionality but some advanced features may be web-only.

Is Touch ID/Face ID supported?

Yes, biometric authentication supported.

Can the application work offline?

Limited offline functionality; majority requires online access.

Are there push notifications about operations?

Yes, push notifications for transactions and alerts are available.

Is dark theme supported?

Dark mode may be supported depending on device settings.

How often is the mobile application updated?

Updates occur regularly, approximately every few weeks.

Are there beta versions of the application?

No public beta program info found.

Is the web interface of the service convenient?

The web interface is user-friendly and standard for retail banking.

Is responsive design supported?

Yes, web platforms are mobile-responsive.

In which languages is the interface available?

Primarily Norwegian; some English options may be available for international users.

Can personalization be configured?

Users can customize some settings for notifications and interface preferences.

Is there a night mode for the website?

Dark mode may be available depending on user settings or browser preferences.

Are hotkeys supported?

No specific information on hotkey support.

Can data be exported?

Users can export transaction histories typically in PDF or CSV formats.

Is there an API for developers?

An Open Banking PSD2 API portal exists at https://etne-sparebank.r2.openbanking.edb.com for authorized third-party apps.

Is integration with other services supported?

Integration with payment platforms and accounting software is supported via APIs.

How often is the web interface updated?

Updates occur regularly to maintain security and usability.

Are there virtual cards in the service?

No specific mention of virtual card issuance by Etne Sparebank.

Can disposable cards be created?

No verified info on disposable/temporary card issuance.

Is multi-currency account functionality supported?

Multi-currency accounts are generally not standard at small savings banks.

Are there investment products?

Investment advisory and products likely available under the Sparebanken Vest group.

Can interest be earned on balance?

Savings accounts earn interest at competitive Norwegian rates.

Are there credit products?

Yes, consumer loans, mortgage loans, and credit products are offered.

Is P2P trading supported?

No indications of peer-to-peer financial instrument trading.

Can cryptocurrencies be bought/sold?

Not supported.

Is there acquiring for business?

Business payment acquiring services are offered through the group.

Are mass payouts supported?

Bulk payment functionality likely via corporate banking services.

Is there a loyalty program in the service?

No standalone loyalty program publicly mentioned.

How are bonus points earned?

Not applicable.

What can accumulated points be spent on?

Not applicable.

Is there cashback for operations?

No cashback programs.

Are there referral programs?

No specific referral systems found.

What privileges do VIP clients have?

Personalized advisory and relationship management services may be available.

Are there seasonal promotions and offers?

No noted seasonal promotional campaigns.

Can premium status be obtained?

Not publicly advertised.

Are there partner discounts?

No public information on partner merchant discount programs.

Are there corporate loyalty programs?

No public details.

Does the service allow operations with online casinos?

No explicit mention; banking policies often restrict gambling-related transactions per regulations.

Are there restrictions on gambling transactions?

Gambling transactions may be monitored and restricted to comply with Norwegian regulations.

Can accounts be blocked for casino play?

Banks may block suspicious or high-risk gambling-related accounts.

How does the service view gambling?

Likely monitored as higher risk, in line with regulatory guidelines.

Are there special conditions for gambling?

No provided official gambling-specific terms.

Are casino transactions tracked?

Financial monitoring systems track all transactions including gambling-related ones.

Can operations with gambling sites be hidden?

No, transaction transparency is required by law.

Are there notifications about gambling expenses?

No specific gambling expense alerts mentioned.

Are there special fees for gambling operations?

No specific fees but normal transaction fees apply.

Can limits be set on gambling?

Customers may request spending limits voluntarily.

Is there a self-exclusion function?

Self-exclusion tools for gambling addiction are part of broader national programs outside bank services.

Can access to gambling sites be restricted?

Banks do not typically restrict website access, this is managed by other agencies.

Is gambling expense control supported?

No direct banking tool for gambling control known.

Are there notifications about limit exceedance?

No specific limit exceedance notifications for gambling noted.

Can operations with casinos be blocked?

Potentially, if flagged under fraud or risk programs.

Is a "cooling-off period" supported?

Not applicable.

Can help be obtained for gambling addiction?

Support available through national health services, not via bank.

Is there partnership with player assistance organizations?

No bank partnership publicly documented.

How to set up gambling expense notifications?

Not applicable.

Which online casinos accept this payment method?

Not publicly applicable.

Are there exclusive partnerships with specific casinos?

No known exclusive partnerships.

Do conditions differ when used in different casinos?

Not applicable.

Are there special bonuses for using this method in casinos?

Not applicable.

Can the method be used for both deposits and withdrawals in casinos?

Likely blocked or restricted by bank policies.

Are there geographic restrictions for casino usage?

Norwegian regulation restricts online gambling use.

How do casino operators typically process transactions from this method?

Usually treated as normal card or transfer transactions subject to bank and regulatory rules.

Are there typical processing times when used with casinos?

Standard processing times for card or transfer payments.

Do casinos usually charge additional fees for this method?

No specific casino fees related to method.

Are there any known compatibility issues with major casino platforms?

No public info on compatibility issues.