What is the official website of the payment service?
The official website of Fleet Alliance is https://www.fleetalliance.co.uk
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Where can I find the customer support contacts?
Customer support contacts are available on the Fleet Alliance website Contact Us page and in their driver support section.
What is the hotline phone number?
The main customer service phone number is 0345 601 8407.
Is there a toll-free support number?
There is no verified information indicating a separate toll-free number; the main number 0345 601 8407 is used for customer support.
What is the email address for technical support?
The general technical and support email is [email protected].
Are there separate emails for different types of inquiries?
Yes, general inquiries go to [email protected] and driver support inquiries can be sent to [email protected].
Where can I find the online chat support?
There is no verified information about online chat support on the website.
Does the chat support work 24/7?
No verified information indicates 24/7 chat availability.
Is there support through messengers (Telegram, WhatsApp)?
There is no verified information about support through Telegram, WhatsApp, or similar messengers.
What are the support working hours?
Customer support operates Monday to Thursday from 09:00 to 17:30, and Friday from 09:00 to 17:00.
Does support work on weekends and holidays?
No, support is closed on weekends and public holidays.
Are there regional offices for in-person visits?
Yes, Fleet Alliance has a physical office for visits.
Where are the physical offices located?
The main office is located at Skypark 1, 8 Elliot Place, Glasgow, G3 8EP.
Can I schedule a personal meeting?
Personal meetings can be scheduled likely by contacting via phone or email, but there is no specific public scheduling system mentioned.
Are there representatives in different countries?
No verified information about international representatives; operations are UK-focused.
In which languages is support available?
Support is provided primarily in English.
How quickly does support respond to requests?
Average response times are not specified, but reviews indicate responsive customer service.
Is there a priority system for VIP clients?
There is no publicly available information on VIP client priority systems.
Can I request a callback?
No clear information on callback service availability.
When was the payment service founded?
Fleet Alliance was founded in 1995.
Who is the founder and owner of the service?
Specific founder names are not publicly disclosed; Fleet Alliance Limited is the registered company owner.
In which country is the company registered?
The company is registered in the United Kingdom, Scotland.
What is the development history of the payment service?
Fleet Alliance has grown to manage over 30,000 vehicles with a range of fleet management products and has acquired technological capabilities like the e-Fleet platform.
Have there been major updates or rebranding?
The company merged with Intelligent Car Leasing in 2025 and has launched new schemes such as EV salary sacrifice.
Who sits on the company's board of directors?
No publicly available detailed board of directors information.
Are there investors or partners in the service?
Fleet Alliance works in partnership with various finance providers and vehicle tracking companies like RAM Tracking.
Does the company participate in stock trading?
Fleet Alliance is a private company and does not trade publicly on any stock exchange.
What is the company's market capitalization?
Market capitalization data is not available for this private company.
Are there subsidiary companies or branches?
No verified subsidiary or branch information publicly available.
What licenses does the payment service have?
Fleet Alliance Limited is authorized and regulated by the UK Financial Conduct Authority (FCA Firm Number 673150).
In which jurisdictions does the service operate officially?
The service operates officially throughout the United Kingdom.
Are there licenses for cryptocurrency operations?
There are no cryptocurrency-specific licenses listed for Fleet Alliance.
Does the service comply with AML/KYC requirements?
As an FCA-regulated credit broker, Fleet Alliance complies with AML and KYC regulatory requirements.
Are there security certificates (PCI DSS, etc.)?
Specific PCI DSS certification details are not disclosed; however, strong data protection and privacy policies consistent with UK GDPR are implemented.
Has the service undergone security audits?
No specific public disclosures about security audits, but compliance with FCA and data protection regulations implies regular assessments.
Is there insurance for client funds?
No explicit information on client fund insurance is available.
Which international standards does it comply with?
Compliance includes FCA regulations and UK GDPR for data protection.
Have there been any regulatory fines or violations?
No publicly reported regulatory fines or violations identified.
Where can I find real reviews about the service?
Real user reviews can be found on Trustpilot and other customer feedback platforms online.
What are the main user complaints?
Some users mention a complex setup process as a minor complaint, though overall feedback is positive.
What do users most often praise the service for?
Users praise professional customer support, straightforward processes, and comprehensive service packages.
Are there issues with fund withdrawals?
Not applicable as Fleet Alliance provides fleet leasing and management rather than direct payment withdrawal services.
Is the interface convenient according to users?
The e-Fleet mobile web app and online tools are regarded as user-friendly.
Are clients satisfied with transaction speed?
Transaction speed regarding vehicle procurement and leasing decisions is generally considered efficient.
Do users recommend this service?
The vast majority recommend Fleet Alliance for fleet management needs.
How do experts assess the service's reliability?
Experts acknowledge Fleet Alliance as one of the UK's leading innovative fleet management providers.
Are there industry awards and recognitions?
Fleet Alliance has won customer service awards and is a Platinum Investor in People with industry benchmarks recognitions.
Does the service participate in payment system rankings?
Not applicable since it is a fleet management firm rather than a traditional payment system.
Are there recommendations from financial regulators?
As an FCA-authorized firm, Fleet Alliance operates under recommended standards and oversight.
What reputation does the service have among partners?
Partners praise Fleet Alliance for professionalism and quality of service.
How do they evaluate solution innovation?
Fleet Alliance is recognized for utilizing advanced technology platforms like e-Fleet for fleet management.
Are there quality service certificates?
The company holds BVRLA membership and FCA authorization as quality indicators.
Does the company participate in industry conferences?
Fleet Alliance participates actively in fleet industry events and community initiatives.
How does the service position itself in the market?
Fleet Alliance positions itself as a provider of tailored, cost-effective, technology-driven fleet management solutions.
Which fiat currencies does the service support?
The service operates primarily in British Pounds (GBP).
Are cryptocurrencies supported? Which ones specifically?
There is no indication of cryptocurrency acceptance or support.
Is there a proprietary cryptocurrency or token?
No proprietary cryptocurrency or token is associated.
Can currencies be converted within the service?
Currency conversion is not relevant to the business model.
What exchange rates are used for conversion?
Not applicable.
How often are exchange rates updated?
Not applicable.
Are stablecoins supported?
Not applicable.
Can exotic currencies be handled?
Not applicable.
Are there currency restrictions in different countries?
The company operates in the UK with GBP; no reported currency restrictions.
What types of transfers does the service support?
Fleet Alliance primarily manages vehicle leasing and financing, not general money transfers.
Can transfers be made between service users?
Not applicable.
Are transfers to bank cards supported?
Not applicable.
Can money be transferred to bank accounts?
Not applicable.
Is bill payment available?
No direct bill payment service is provided.
Are recurring payments supported?
Recurring leasing payments are likely supported through contractual finance agreements but specifics not publicly detailed.
Can automatic transfers be set up?
No specific information on automated payment transfers.
Is payment scheduling available?
Not specifically disclosed.
Are group payments supported?
Not applicable.
Can payment links be created?
Not applicable.
What are the minimum transaction amounts in the service?
Not publicly specified.
What are the maximum amounts that can be transferred?
Not publicly specified.
Are there daily limits on operations?
Not applicable.
What monthly and annual limits are in effect?
Not publicly specified.
Can limits be increased? How?
Not specified.
Do limits differ for verified users?
Verification affects finance approvals, but no public fee or transaction limit data.
Are there restrictions for new accounts?
Standard credit and finance checks likely apply.
Do special limits apply in different countries?
Operations are UK-based.
Can operations be temporarily blocked?
Accounts or services may be temporarily suspended in compliance with regulatory or contractual terms.
Are there limits on the number of daily operations?
Not applicable.
What are the minimum amounts for account funding?
Not applicable.
What methods of funding are supported?
Funding typically involves business finance arrangements for leasing.
Are there fees for funding?
Administration fees apply for vehicle procurement (£275 + VAT, partially refundable under conditions).
What are the minimum funding amounts?
Not publicly disclosed.
How quickly are funds credited when funding?
Not applicable.
How can money be withdrawn from the system?
Not applicable.
Are there fees for fund withdrawal?
Not applicable.
How long does withdrawal take?
Not applicable.
What withdrawal limits are set?
Not applicable.
How quickly are funds credited when funding with a card?
Not applicable.
How long does a bank transfer take?
Not applicable.
How quickly do cryptocurrency transfers arrive?
Not applicable.
Are transfers between users instant?
Not applicable.
Are there delays when funding on weekends?
Not applicable.
Do holidays affect funding speed?
Not applicable.
Can crediting be accelerated for a fee?
Not applicable.
What determines the speed of funding processing?
Not applicable.
Are there notifications about funding status?
Not applicable.
What to do if funding takes too long?
Contact customer support for delays.
How quickly are withdrawal requests processed?
Not applicable.
How long does card withdrawal take?
Not applicable.
How quickly do bank transfers arrive?
Not applicable.
Are cryptocurrency withdrawals instant?
Not applicable.
Are there withdrawal delays on weekends?
Not applicable.
Do holidays affect withdrawal speed?
Not applicable.
Can withdrawal be accelerated for an additional fee?
Not applicable.
What determines withdrawal processing time?
Not applicable.
Are there notifications about withdrawal status?
Not applicable.
Can a withdrawal request be canceled?
Not applicable.
How to register with the payment service?
Registration is likely initiated via inquiry forms or direct contact; detailed online self-service registration is not explicitly provided.
What data is needed to create an account?
Business details, contact information, and possibly financial information for credit checks are typically required.
Can registration be done without email?
Email is standard for contact and communication.
Is phone confirmation required during registration?
Phone contact is part of customer onboarding to verify details.
Are there age restrictions for registration?
Standard legal business age must be met, typically 18+ for contracts.
Can a corporate account be created?
Yes, Fleet Alliance services are primarily designed for businesses and corporate fleets.
Is it required to provide real data?
Yes, verified business and user data are required for compliance and credit purposes.
Are there country restrictions for registration?
Service is restricted to UK-based companies and customers.
How long does account activation take?
Activation depends on credit and finance approval procedures.
What verification levels exist?
Verification involves credit vetting and identity/business checks.
What documents are required for basic verification?
Proof of identity, business registration, and financial documentation typically needed.
Are documents needed for full verification?
Additional financial and identity verification documents may be required for certain agreements.
Are digital copies of documents accepted?
Yes, digital documents can be submitted for verification.
How long does the verification procedure take?
Verification times vary but generally take several business days.
Can the service be used without verification?
Limited service possible, but full access requires verification.
What restrictions apply to unverified users?
Unverified accounts have limited access and cannot finalize finance agreements.
Is address confirmation required?
Yes, proof of address is likely required as part of identity verification.
Is a selfie with documents required?
There is no publicly available information suggesting selfie requirements.
How often do documents need to be updated?
Periodic updates or renewals of verification documents may be required per provider policies.
What encryption technologies does the service use?
The website uses secure SSL encryption for data transit; details beyond this are not public.
Is two-factor authentication supported?
No public information about 2FA availability.
Are there SMS confirmations for operations?
SMS notifications for operations are not detailed publicly.
Is biometric authentication supported?
There is no information supporting biometric authentication.
Is blockchain technology used?
No indication that blockchain technology is used.
Is there a multi-level security system?
Security is provided through regulatory compliance, encryption, and access control.
How is user personal data protected?
Personal data is protected under UK GDPR with strict confidentiality and security policies.
Is cold storage used for cryptocurrencies?
Not applicable.
Is there DDoS attack protection?
No specific public disclosures, but standard protections likely in place.
Are regular security audits conducted?
Security audits are not publicly detailed but are typical in FCA-regulated firms.
What anti-phishing protection measures are provided?
Standard anti-phishing advice and email security protocols likely enforced.
Is there a suspicious activity detection system?
Fraud detection and monitoring is generally part of FCA regulated entities.
How does the service combat money laundering?
The company follows FCA AML protocols including identity verification and transaction monitoring.
Is there blocking of suspicious accounts?
Accounts suspected of fraudulent or suspicious activity are blocked per regulatory compliance.
What to do when fraud is detected?
Report to customer support immediately for investigation and action.
How to report suspicious activity?
Contact customer service via phone or email for suspicious activity reporting.
Is there compensation for damage from fraudsters?
Compensation policies depend on individual cases and agreements.
What user rights exist for disputed transactions?
Users have rights under UK consumer protection laws and FCA rules to dispute transactions.
How to dispute account blocking?
Users can contact customer support to appeal account blocks or restrictions.
Is there insurance against cyber attacks?
No explicit cyber insurance information publicly available.
What fees does the service charge for transfers?
Transfer fees are generally not applicable; fees relate mainly to administration and leasing contracts.
Are there fees for account funding?
Funding fees are not relevant directly; administration fees for vehicle procurement apply.
Are fees charged for fund withdrawal?
Not applicable.
Are there fees for currency conversion?
Not applicable.
Are there fees for account inactivity?
No publicly stated inactivity fees.
Are there account maintenance fees?
There is an administration fee for vehicle ordering (£275 + VAT).
Are fees charged for operation cancellation?
Cancellation fees may range from £250 to £500 depending on circumstances.
Are there fees for expedited operations?
No public information on express service fees.
Are there hidden fees?
The company states fee policies clearly in contractual terms.
How are fees calculated for large amounts?
Fees for cancellation and administration are evaluated case-by-case.
Are there different tariff plans in the service?
Various leasing and finance products tailored to client needs.
What advantages does VIP status provide?
No publicly available VIP program information.
How to get preferential conditions?
Preferential terms likely negotiated through business agreements.
Are there free operations per month?
Not applicable.
Are there discounts for active users?
No specific discount programs detailed.
Are there corporate tariffs?
Business contracts and leasing tariffs are available.
Can individual conditions be obtained?
Custom pricing may be available for large fleets or special agreements.
Do promotional codes work for fee reduction?
No known public promotional code programs.
Are there cashback programs?
No cashback programs reported.
Are there discounts for transaction volumes?
Volume-based pricing likely available for large fleets.
Is there an official mobile application?
Yes, Fleet Alliance offers the e-Fleet Mobile web app for drivers.
On which platforms is the application available?
The app is a browser-based web app accessible on smartphones without download.
What functions are available in the mobile application?
Vehicle management, reporting, maintenance scheduling, driver support tools.
Does functionality differ from the web version?
The mobile version is optimized for driver access; full management features may be available on desktop.
Is Touch ID/Face ID supported?
No direct information on biometric support in the app.
Can the application work offline?
No; it requires web access to function.
Are there push notifications about operations?
Push notifications are available through the app/web interface for vehicle alerts.
Is dark theme supported?
No information on dark mode support.
How often is the mobile application updated?
Update frequency is not publicly disclosed.
Are there beta versions of the application?
No public beta program information.
Is the web interface of the service convenient?
The web platform is reported as user-friendly and intuitive.
Is responsive design supported?
Yes, the e-Fleet mobile web app is responsive to various devices.
In which languages is the interface available?
English only.
Is there a night mode for the website?
No public information about night mode on the website.
Are hotkeys supported?
No keyboard shortcut details available.
Can data be exported?
Reporting data export is likely supported as standard in fleet management systems.
Is there an API for developers?
No publicly available API information.
Is integration with other services supported?
Partnerships with vehicle tracking and finance providers suggest some integrations.
How often is the web interface updated?
Updates occur periodically but no specific schedule is public.
Are there virtual cards in the service?
Not applicable.
Can disposable cards be created?
Not applicable.
Are there credit products?
Fleet Alliance acts as a credit broker but does not provide lending directly.
Is there acquiring for business?
Not applicable.
How are bonus points earned?
Not applicable.
Are there referral programs?
No public referral program noted.
What privileges do VIP clients have?
No known VIP privileges.
Are there seasonal promotions and offers?
No public info on such campaigns.
Are there partner discounts?
Possible with partners, but no public listings.
Are there corporate loyalty programs?
No public corporate loyalty programs.
Does the service allow operations with online casinos?
Not applicable.
Are there restrictions on gambling transactions?
Not applicable.
Can accounts be blocked for casino play?
Not applicable.
How does the service view gambling?
Not applicable.
Are there special conditions for gambling?
Not applicable.
Are casino transactions tracked?
Not applicable.
Can operations with gambling sites be hidden?
Not applicable.
Are there notifications about gambling expenses?
Not applicable.
Are there special fees for gambling operations?
Not applicable.
Can limits be set on gambling?
Not applicable.
Is there a self-exclusion function?
Not applicable.
Can access to gambling sites be restricted?
Not applicable.
Is gambling expense control supported?
Not applicable.
Are there notifications about limit exceedance?
Not applicable.
Can operations with casinos be blocked?
Not applicable.
Is a "cooling-off period" supported?
Cooling off applies to some finance agreements per FCA rules.
Can help be obtained for gambling addiction?
Not applicable.
Is there partnership with player assistance organizations?
Not applicable.
How to set up gambling expense notifications?
Not applicable.
Which online casinos accept this payment method?
Not applicable.