What is the official website of the payment service?
The official website of Fornebu Sparebank is www.fornebusparebank.no.[1]
- Direct message
- Leave a review
- Bookmark
- Share
- Report
- prev
- next
Where can I find the customer support contacts?
Customer support contact information can be found on Fornebu Sparebank's official website homepage and their customer service section.
What is the hotline phone number?
The main customer service phone number for Fornebu Sparebank is +47 4000 2265.
Is there a toll-free support number?
There is no verified information about a toll-free number specifically for Fornebu Sparebank.
What is the email address for technical support?
There is no verified public email address specifically listed for technical support of Fornebu Sparebank.
Are there separate emails for different types of inquiries?
No specific separate email addresses for different inquiries are publicly provided for Fornebu Sparebank.
Where can I find the online chat support?
No verified information about an online chat support feature specifically for Fornebu Sparebank is available.
Does the chat support work 24/7?
No verified data about 24/7 chat support availability for Fornebu Sparebank.
Is there support through messengers (Telegram, WhatsApp)?
There is no verified information that Fornebu Sparebank supports customer service via Telegram or WhatsApp.
What are the support working hours?
Customer support typical banking hours are likely standard Nordic business hours (e.g., 08:00–16:00 or 09:00–17:00), but no exact verified schedule is found.
Does support work on weekends and holidays?
Banks in Norway, including Fornebu Sparebank, usually do not provide customer support on weekends or public holidays except for automated services.
Are there regional offices for in-person visits?
Yes, Fornebu Sparebank has a physical office available for meetings by appointment in Fornebu.
Where are the physical offices located?
The Fornebu office is located at Martin Linges vei 25, Technopolis building, entrance from the sea side, Fornebu, Norway.
Can I schedule a personal meeting?
Yes, personal meetings at Fornebu Sparebank can be scheduled by appointment to receive advice and assistance.
Are there representatives in different countries?
There is no verified information about Fornebu Sparebank having international representative offices.
In which languages is support available?
Customer support in Norway typically operates in Norwegian and English; no other verified languages are specified.
How quickly does support respond to requests?
Standard response times for banks usually range from a few hours to 1-2 business days depending on inquiry channel; no specific data for Fornebu Sparebank.
Is there a priority system for VIP clients?
No confirmed information available about VIP or priority customer support at Fornebu Sparebank.
Can I request a callback?
No explicit information found regarding callback request services.
When was the payment service founded?
Specific founding date information for Fornebu Sparebank payment services is not publicly verified.
Who is the founder and owner of the service?
Ownership is typically by local stakeholders and the bank itself; no specific founder information is verified.
In which country is the company registered?
Fornebu Sparebank is registered and based in Norway.
What is the development history of the payment service?
Detailed development history of the payment service is not publicly documented; generally banks update digital payment services regularly to comply with regulations and customer needs.
Have there been major updates or rebranding?
No public data about major rebranding events specific to Fornebu Sparebank’s payment services.
Who sits on the company's board of directors?
No public availability of the current board of directors details specific to Fornebu Sparebank.
Are there investors or partners in the service?
Fornebu Sparebank is a local savings bank; partnerships may exist within the SpareBank 1 alliance but no specific partners detailed.
Does the company participate in stock trading?
Fornebu Sparebank is not known to be a publicly traded company.
What is the company's market capitalization?
Market capitalization data is not available for Fornebu Sparebank as it is a private savings bank.
Are there subsidiary companies or branches?
There is a physical branch at Fornebu; no verified information about other subsidiaries.
What licenses does the payment service have?
Fornebu Sparebank operates under Norwegian banking regulations and licenses overseen by the Financial Supervisory Authority of Norway.
In which jurisdictions does the service operate officially?
Fornebu Sparebank is officially licensed to operate in Norway.
Are there licenses for cryptocurrency operations?
No verified information about cryptocurrency-specific licenses held by Fornebu Sparebank.
Does the service comply with AML/KYC requirements?
As a Norwegian licensed bank, Fornebu Sparebank complies with AML (anti-money laundering) and KYC (know your customer) regulations as required by law.
Are there security certificates (PCI DSS, etc.)?
Detailed info on security certificates is not publicly available; licensed banks generally comply with PCI DSS for card payments and Norwegian cybersecurity standards.
Has the service undergone security audits?
Banks under Norwegian regulation are required to undergo regular security audits though Fornebu Sparebank’s audit records are not public.
Is there insurance for client funds?
Deposits up to 2 million NOK are protected by the Norwegian Banks' Guarantee Fund.
Which international standards does it comply with?
It adheres to Norwegian Financial Supervisory Authority standards and EU directives applicable to Norway.
Have there been any regulatory fines or violations?
No publicly disclosed regulatory fines or compliance violations for Fornebu Sparebank.
Where can I find real reviews about the service?
Customer reviews may be found on Norwegian banking forums, local consumer sites, and Google reviews on the bank’s physical location.
What are the main user complaints?
Common banking complaints generally involve fees, transaction delays, or online banking usability, but no specific verified complaints for Fornebu Sparebank.
What do users most often praise the service for?
Customers typically praise local banks for personal service, community presence, and trustworthy banking, likely similar for Fornebu Sparebank.
Are there issues with fund withdrawals?
No verified public reports of withdrawal problems at Fornebu Sparebank.
Is the interface convenient according to users?
There is no specific user feedback publicly verifiable about their digital interface convenience.
Are clients satisfied with transaction speed?
No publicly available client satisfaction data regarding transaction speeds.
Do users recommend this service?
No comprehensive recommendation statistics are found publicly.
How do experts assess the service's reliability?
Experts generally consider Norwegian savings banks as reliable and well regulated; no specific expert review for Fornebu Sparebank found.
Are there industry awards and recognitions?
No public information about awards specifically for Fornebu Sparebank.
Does the service participate in payment system rankings?
There is no data showing Fornebu Sparebank participation in payment system rankings.
Are there recommendations from financial regulators?
Norwegian regulators endorse all licensed banks that meet regulatory standards.
What reputation does the service have among partners?
No verified detailed feedback from partners about Fornebu Sparebank’s reputation.
How do they evaluate solution innovation?
No specific documented evaluations about innovative solutions at Fornebu Sparebank.
Are there quality service certificates?
No public details on quality assurance service certificates.
Does the company participate in industry conferences?
No verified information on conference participation.
How does the service position itself in the market?
Fornebu Sparebank is positioned as a local savings bank with community focus within the SpareBank 1 alliance.
Which fiat currencies does the service support?
Primarily Norwegian Krone (NOK); international payments support standard currencies like EUR, USD per Swift guidelines.
Are cryptocurrencies supported? Which ones specifically?
No confirmed cryptocurrency support publicly available.
Is there a proprietary cryptocurrency or token?
No proprietary cryptocurrency or token associated.
Can currencies be converted within the service?
Currency conversion is supported on international payments through the bank’s foreign exchange services.
What exchange rates are used for conversion?
The bank uses market-based forex rates; exact source is not publicly specified.
How often are exchange rates updated?
Exchange rates typically update daily or in real time during business hours.
Are stablecoins supported?
No data on stablecoin support.
Can exotic currencies be handled?
Likely limited to major currencies commonly supported by correspondent banks.
Are there currency restrictions in different countries?
Standard restrictions per correspondent banking and sanctions compliance apply.
What types of transfers does the service support?
Domestic transfers, international Swift payments, internal account transfers.
Can transfers be made between service users?
Yes, transfers between the bank’s customers are supported.
Are transfers to bank cards supported?
No explicit data indicating direct card-to-card transfers.
Can money be transferred to bank accounts?
Yes, transfers to other bank accounts domestically and internationally are supported.
Is bill payment available?
Yes, bill payment services are available through online and mobile banking.
Are recurring payments supported?
Recurring payment setup is commonly supported in Norwegian banks’ systems.
Can automatic transfers be set up?
Automatic transfers, such as standing orders, can be configured.
Is payment scheduling available?
Payment scheduling features exist for future dated payments.
Are group payments supported?
No verified information on group payment features.
Can payment links be created?
No specific data on payment link generation from the bank.
What are the minimum transaction amounts in the service?
Minimum amounts vary by transaction type, typically low or no minimum for domestic transfers.
What are the maximum amounts that can be transferred?
Maximum transfer limits usually depend on account type and verification level; specifics not public.
Are there daily limits on operations?
Daily transfer limits apply for security and regulatory reasons, amount depends on user profile.
What monthly and annual limits are in effect?
Limits increase with verification levels; detailed limits not publicly disclosed.
Can limits be increased? How?
Customers may request limit increases after verification and bank approval.
Do limits differ for verified users?
Verified users have higher transaction limits compared to unverified.
Are there restrictions for new accounts?
New accounts usually face lower limits initially as part of risk management.
Do special limits apply in different countries?
Cross-border transaction limits comply with international and Norwegian regulations.
Can operations be temporarily blocked?
Yes, operations can be blocked due to suspicious activity or regulatory compliance checks.
Are there limits on the number of daily operations?
Limits on daily transaction counts may apply per bank policies.
What are the minimum amounts for account funding?
Minimum deposits typically low or none for account activation.
What methods of funding are supported?
Funding via bank transfer, cash deposit at partner locations, mobile/online bank transfers.
Are there fees for funding?
Deposits to own account usually free; fees may apply for certain deposit methods.
What are the minimum funding amounts?
Minimum amounts vary; no fixed minimum widely advertised.
How quickly are funds credited when funding?
Bank transfers are generally credited within same day or next business day.
How can money be withdrawn from the system?
Withdrawals via ATM, bank office, card payments, and electronic transfers.
Are there fees for fund withdrawal?
Fees apply for some withdrawal types; e.g., ATM withdrawal fees.
How long does withdrawal take?
Withdrawals typically take minutes to a few business days depending on method.
What withdrawal limits are set?
Withdrawal limits depend on account type and user verification.
How quickly are funds credited when funding with a card?
Card funding deposits usually process within minutes to hours.
How long does a bank transfer take?
Domestic bank transfers in Norway generally complete within hours same day or the next business day.
How quickly do cryptocurrency transfers arrive?
No confirmed cryptocurrency transfer support.
Are transfers between users instant?
Internal transfers are typically instant or near-instant.
Are there delays when funding on weekends?
Weekend funding via bank transfer may be delayed until next business day.
Do holidays affect funding speed?
Public holidays delay processing times for banking transactions.
Can crediting be accelerated for a fee?
Some banks offer express payment options for fees, no specific info for Fornebu Sparebank.
What determines the speed of funding processing?
Funding speed depends on payment method, transaction size, bank processing times.
Are there notifications about funding status?
Customers usually receive notifications via SMS or app about fund status.
What to do if funding takes too long?
Contact customer support promptly to investigate delayed crediting.
How quickly are withdrawal requests processed?
Withdrawals are generally processed within one to a few business days.
How long does card withdrawal take?
ATM card withdrawals are immediate; other card withdrawal methods may take longer.
How quickly do bank transfers arrive?
Domestic transfers arrive within same or next business day.
Are cryptocurrency withdrawals instant?
No cryptocurrency withdrawals supported.
Are there withdrawal delays on weekends?
Withdrawal requests made on weekends are processed next business day.
Do holidays affect withdrawal speed?
Withdrawals requested on holidays are delayed until the next business day.
Can withdrawal be accelerated for an additional fee?
Express withdrawal services may be available for a fee; no specific info.
What determines withdrawal processing time?
Processing time depends on the withdrawal method and bank clearing times.
Are there notifications about withdrawal status?
Withdrawal status notifications are commonly provided via app or SMS.
Can a withdrawal request be canceled?
Cancellation possible if the transaction has not been fully processed yet.
How to register with the payment service?
Registration can be done online via the bank’s website or by visiting a branch.
What data is needed to create an account?
Personal identification, contact info, Norwegian ID number or D number, proof of address.
Can registration be done without email?
Registration without email is uncommon; email is standard requirement for communication.
Is phone confirmation required during registration?
Phone number verification or confirmation is standard in registration.
Are there age restrictions for registration?
Minimum age to open an account is typically 15 years.
Can a corporate account be created?
Yes, business accounts can be created with appropriate documentation.
Is it required to provide real data?
Providing true and verified identification data is mandatory by law.
Are there country restrictions for registration?
Only residents or valid status holders in Norway or eligible persons can register.
How long does account activation take?
Account activation typically takes from a few hours up to a few days depending on verification.
What verification levels exist?
Basic and enhanced verification levels based on customer KYC and compliance checks.
What documents are required for basic verification?
Valid passport or national ID, proof of address, Norwegian personal identification number.
Are documents needed for full verification?
Additional documents such as income statements or business registration for business accounts.
Are digital copies of documents accepted?
Digital document uploads are generally accepted during online registration.
How long does the verification procedure take?
Verification usually completes within 1-3 business days.
Can the service be used without verification?
Limited service access is available to unverified users with restrictions.
What restrictions apply to unverified users?
Lower transaction limits and inability to perform some operations until verification.
Is address confirmation required?
Address proof is required for account verification.
Is a selfie with documents required?
Modern banks may require photo verification or selfie with ID but no specific data for Fornebu Sparebank.
How often do documents need to be updated?
Periodic updates required as part of ongoing AML compliance, typically every few years or upon request.
What encryption technologies does the service use?
Uses standard banking-grade encryption such as TLS/SSL for data in transit and storage.
Is two-factor authentication supported?
Two-factor authentication is supported, often using BankID or other secure login methods.
Are there SMS confirmations for operations?
SMS confirmation is commonly used for transaction authentication.
Is biometric authentication supported?
Biometric login is supported if using mobile app and compatible devices.
Is blockchain technology used?
No verified use of blockchain technology by Fornebu Sparebank.
Is there a multi-level security system?
Yes, banks typically implement multi-layer security including authentication, encryption, and transaction monitoring.
How is user personal data protected?
Personal data is protected under GDPR and Norwegian privacy laws with strict access controls.
Is cold storage used for cryptocurrencies?
No confirmed support or storage for cryptocurrencies.
Is there DDoS attack protection?
Banks employ standard DDoS protection measures although no specific data for Fornebu Sparebank.
Are regular security audits conducted?
Regular security audits are mandated and expected though not publicly detailed.
What anti-phishing protection measures are provided?
Banks provide education, secure login, and alert systems to combat phishing.
Is there a suspicious activity detection system?
Yes, real-time monitoring systems detect suspicious transactions and activities.
How does the service combat money laundering?
Through strict KYC procedures, transaction monitoring, and reporting suspicious activities to authorities.
Is there blocking of suspicious accounts?
Accounts flagged for suspicious activity may be blocked or restricted pending investigation.
What to do when fraud is detected?
Contact bank immediately, report the fraud, and follow instructions for securing account.
How to report suspicious activity?
Report suspicious transactions via customer service or through dedicated fraud channels.
Is there compensation for damage from fraudsters?
Banks offer compensation schemes subject to investigation and adherence to terms.
What user rights exist for disputed transactions?
Users can dispute unauthorized or erroneous transactions through bank complaint procedures.
How to dispute account blocking?
Customers can contest account blocks by contacting customer service and providing evidence.
Is there insurance against cyber attacks?
Banks generally carry cyber insurance policies; no specific info for Fornebu Sparebank.
What fees does the service charge for transfers?
Domestic transfers can have nominal fees; international transfers from ~20 to 75 NOK depending on currency and type.
Are there fees for account funding?
Typically no fees for standard funding methods but service-specific fees may apply.
Are fees charged for fund withdrawal?
Fees vary; ATM withdrawal fees are NOK 4, other withdrawals may have fees.
Are there fees for currency conversion?
Currency conversion fees apply on international transfers.
Are there fees for account inactivity?
No specific inactivity fee data found.
Are there account maintenance fees?
Debit card annual fee is NOK 200; account fees depend on service package.
Are fees charged for operation cancellation?
Cancellation fees may apply, for example 500 NOK on some payment cancellations.
Are there fees for expedited operations?
Express payment services may have additional fees.
Are there hidden fees?
Fees are disclosed according to Norwegian banking regulations; no verified hidden fees.
How are fees calculated for large amounts?
Fees may be tiered or percentage based on transaction size.
Are there different tariff plans in the service?
Different service packages likely exist but specific tariff plans are not publicly detailed.
What advantages does VIP status provide?
No verified VIP status or benefits information.
How to get preferential conditions?
Typically, preferential terms are negotiated with bank based on relationship size.
Are there free operations per month?
No detailed data on monthly free operations.
Are there discounts for active users?
Activity-based discounts not publicly disclosed.
Are there corporate tariffs?
Business accounts have specific tariffs and fees.
Can individual conditions be obtained?
Custom pricing may be possible upon bank agreement.
Do promotional codes work for fee reduction?
No evidence of promotional fee codes.
Are there cashback programs?
Cashback is generally not standard for Norwegian savings banks.
Are there discounts for transaction volumes?
Volume discounts might apply to business clients.
Is there an official mobile application?
Yes, Fornebu Sparebank users can access banking through SpareBank 1 mobile banking apps powered by EVRY.
On which platforms is the application available?
The mobile app is available on iOS and Android platforms.
What functions are available in the mobile application?
Balance checks, transfers, bill payments, e-invoice processing, and secure login with biometrics.
Does functionality differ from the web version?
Mobile apps generally have streamlined features optimized for smaller screens, while web versions have full functionality.
Is Touch ID/Face ID supported?
Yes, biometric login is supported for compatible devices.
Can the application work offline?
Limited offline functionality; requires connection for transactions.
Are there push notifications about operations?
Push notifications are supported for payment and transaction alerts.
Is dark theme supported?
No verified information about dark mode support.
How often is the mobile application updated?
Apps are updated regularly according to app store schedules.
Are there beta versions of the application?
No public beta program information.
Is the web interface of the service convenient?
User experience for SpareBank 1 web platforms is generally rated as user-friendly.
Is responsive design supported?
Web platforms support responsive design for mobile devices.
In which languages is the interface available?
Interfaces are commonly available in Norwegian and English.
Is there a night mode for the website?
No specific data on web night/dark mode.
Are hotkeys supported?
No known hotkey support on web platform.
Can data be exported?
Data export options exist for transaction history in common formats.
Is there an API for developers?
No publicly available public API documented.
Is integration with other services supported?
Common banking integrations for payroll and payment services exist.
How often is the web interface updated?
Regular platform maintenance and updates are performed.
Are there virtual cards in the service?
No public data confirming virtual card issuance by Fornebu Sparebank.
Can disposable cards be created?
No verified information about disposable cards.
Is multi-currency account functionality supported?
Multi-currency account support is limited; foreign currency accounts possible via bank.
Are there investment products?
Investment services are offered as typical for full-service banks.
Can interest be earned on balance?
Interest earning on deposits is standard depending on account type.
Are there credit products?
Loans and credit services are offered by Fornebu Sparebank.
Is P2P trading supported?
No specific P2P trading platform indicated.
Can cryptocurrencies be bought/sold?
No evidence Fornebu Sparebank offers cryptocurrency trading.
Is there acquiring for business?
Business payment acquiring services are likely available as part of joint alliance offerings.
Are mass payouts supported?
No specific data on mass payouts.
Is there a loyalty program in the service?
No publicly known loyalty program.
How are bonus points earned?
No data on bonus point systems.
Is there cashback for operations?
Not publicly documented.
Are there referral programs?
No confirmed referral systems.
What privileges do VIP clients have?
Not documented.
Are there seasonal promotions and offers?
No verified info on seasonal promotions.
Can premium status be obtained?
No premium account upgrade details.
Are there partner discounts?
No detailed partner discount information.
Are there corporate loyalty programs?
Not specified.
Does the service allow operations with online casinos?
No explicit information available.
Are there restrictions on gambling transactions?
Standard banking restrictions likely apply as per Norwegian law.
Can accounts be blocked for casino play?
Accounts could be blocked if suspicious activity is detected.
How does the service view gambling?
No official stance published.
Are there special conditions for gambling?
No data found.
Are casino transactions tracked?
Transactions are monitored per anti-money laundering compliance.
Can operations with gambling sites be hidden?
Transaction privacy exists but illegal activity is monitored.
Are there notifications about gambling expenses?
No specific notification services.
Are there special fees for gambling operations?
Not publicly disclosed.
Can limits be set on gambling?
Users may set personal limits via bank services.
Is there a self-exclusion function?
Not specifically documented.
Can access to gambling sites be restricted?
Likely possible via third-party services, not bank-specific.
Is gambling expense control supported?
No direct info.
Are there notifications about limit exceedance?
No known services.
Can operations with casinos be blocked?
Suspicious transactions could be blocked by bank.
Is there gambling expense statistics?
Not publicly reported.
Is a "cooling-off period" supported?
Not documented.
Can help be obtained for gambling addiction?
Not detailed.
Is there partnership with player assistance organizations?
No specific partnerships noted.
How to set up gambling expense notifications?
No known setup instructions.
Which online casinos accept this payment method?
Fornebu Sparebank debit cards and transfers are likely accepted generally in Norway.
Are there exclusive partnerships with specific casinos?
No exclusive partnerships reported.
Do conditions differ when used in different casinos?
No information.
Are there special bonuses for using this method in casinos?
No data.
Can the method be used for both deposits and withdrawals in casinos?
Debit cards commonly used for deposits but withdrawal support depends on casino.
Are there geographic restrictions for casino usage?
Norwegian regulations restrict certain types of gambling transactions.
How do casino operators typically process transactions from this method?
Standard card and bank transfer processing applies.
Are there typical processing times when used with casinos?
Transactions usually process within standard bank times.
Do casinos usually charge additional fees for this method?
Fee policies vary by casino.
Are there any known compatibility issues with major casino platforms?
No public info on compatibility issues.