What is the official website of the payment service?
https://fynskebank.dk
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Where can I find the customer support contacts?
You can find customer support contacts on Fynske Bank’s website contact page and branch locator page.
What is the hotline phone number?
The specific main customer service phone number is not explicitly listed, but various contact phone numbers are available for branches and customer service via the website contact section.
Is there a toll-free support number?
There is no verified information available on a dedicated toll-free support number for Fynske Bank.
What is the email address for technical support?
There is no publicly verified technical support email; general inquiries and support are handled through contact forms or internal messaging in the bank’s digital services.
Are there separate emails for different types of inquiries?
Fynske Bank appears to have specialized contact points for customer advisors and support staff, but no public detailed listing of separate emails for different inquiry types is available.
Where can I find the online chat support?
No specific online chat support is indicated on the website or app descriptions.
Does the chat support work 24/7?
No confirmed information about 24/7 chat support availability.
Is there support through messengers (Telegram, WhatsApp)?
There is no verified information about support through Telegram, WhatsApp, or similar messengers.
What are the support working hours?
Branch customer center hours include Monday-Wednesday 10:00-16:00, Thursday 10:00-17:00, Friday 10:00-16:00.
Does support work on weekends and holidays?
Support does not appear to be open on weekends or public holidays.
Are there regional offices for in-person visits?
Yes, Fynske Bank has regional branches available for in-person visits.
Where are the physical offices located?
The main address is Centrumpladsen 19, Svendborg, 5700, Denmark, plus multiple branch locations across the Funen region.
Can I schedule a personal meeting?
Customers can book personal meetings via the website through an appointment system.
Are there representatives in different countries?
There is no verified information about international representative offices.
In which languages is support available?
Support is primarily provided in Danish; English language support availability is typical in Danish banks but not explicitly confirmed.
How quickly does support respond to requests?
Average response times are not publicly detailed; typical banking support aims to respond within 1-2 business days for emails and same day for calls.
Is there a priority system for VIP clients?
No verified details about VIP or priority support systems.
Can I request a callback?
No clear verified information on callback request services.
When was the payment service founded?
Fynske Bank was founded approximately 150 years ago, dating back to the 19th century.
Who is the founder and owner of the service?
Specific founder details are not readily available; the bank is a Danish-owned financial institution.
In which country is the company registered?
Denmark.
What is the development history of the payment service?
The bank has evolved over 150 years, offering traditional and digital banking services, including netbank, mobile apps, card payments, and integration with Apple Pay/Google Pay.
Have there been major updates or rebranding?
No major recent rebranding publicly noted; digital service expansions with mobile banking apps are evident.
Who sits on the company's board of directors?
Specific board members are not publicly listed on the payment service information.
Are there investors or partners in the service?
The bank operates as a local cooperative bank with no detailed public investor list.
Does the company participate in stock trading?
The bank is not publicly listed on a stock exchange.
What is the company's market capitalization?
Market cap data is not applicable as it is not a publicly traded company.
Are there subsidiary companies or branches?
The bank operates branches across Denmark; there is no public information about subsidiaries.
What licenses does the payment service have?
As a regulated Danish bank, it holds necessary banking and payment service licenses issued by Danish regulatory authorities.
In which jurisdictions does the service operate officially?
Denmark; as a Danish bank, it adheres primarily to Danish and EU banking and payment regulations.
Are there licenses for cryptocurrency operations?
There is no verified information on cryptocurrency-specific licenses held by Fynske Bank.
Does the service comply with AML/KYC requirements?
Yes, the bank complies with EU and Danish AML/KYC regulations, including customer verification and transaction monitoring.
Are there security certificates (PCI DSS, etc.)?
Though specific certifications are not listed, Danish banks typically comply with PCI DSS and other security standards.
Has the service undergone security audits?
Regular security audits are standard for banks, but specific audit details are not public.
Is there insurance for client funds?
Yes, customer deposits are protected by the Danish Guarantee Fund for Depositors and Investors.
Which international standards does it comply with?
Likely complies with GDPR, PCI DSS, PSD2, and ISO security standards relevant to financial institutions.
Have there been any regulatory fines or violations?
No publicly available information on recent regulatory fines or violations.
Where can I find real reviews about the service?
Local banking review sites, Trustpilot Denmark, and consumer rating platforms may have reviews.
What are the main user complaints?
Common banking complaints typically involve transaction delays and limited digital features but no specific verified complaints for Fynske Bank.
What do users most often praise the service for?
Personalized customer service, local presence, and reliability.
Are there issues with fund withdrawals?
No verified systematic withdrawal problems reported.
Is the interface convenient according to users?
The mobile banking app and netbank are described as user-friendly.
Are clients satisfied with transaction speed?
Transactions conform to Danish banking norms, typically settled within the same or next business day for standard payments.
Do users recommend this service?
Recommendations are more common among local customers appreciating personalized service.
How do experts assess the service's reliability?
Experts recognize it as a stable regional bank with compliant and secure services.
Are there industry awards and recognitions?
No publicly known major awards or recognitions found.
Does the service participate in payment system rankings?
No information found about participation in global payment rankings.
Are there recommendations from financial regulators?
The bank operates under Danish regulator supervision with no noted issues.
What reputation does the service have among partners?
The bank has a good reputation as a reliable partner among local businesses.
How do they evaluate solution innovation?
Moderate innovation with ongoing mobile app enhancements and integration of popular payment solutions.
Are there quality service certificates?
No specific quality certificates publicly listed.
Does the company participate in industry conferences?
No public data on conference participation.
How does the service position itself in the market?
Positioned as a customer-focused local bank emphasizing personal financial advice and community engagement.
Which fiat currencies does the service support?
Danish krone (DKK) primarily; likely supports euro (EUR) for international transfers.
Are cryptocurrencies supported? Which ones specifically?
No cryptocurrency services or support confirmed.
Can currencies be converted within the service?
Currency conversion is supported through the banking app for common currencies.
What exchange rates are used for conversion?
Rates likely based on interbank rates plus margin, standard in Danish banks.
How often are exchange rates updated?
Exchange rates update in real-time or near real-time during business hours.
Are stablecoins supported?
No stablecoin support.
Can exotic currencies be handled?
Exotic currency support is generally limited and must be verified case-by-case with the bank.
Are there currency restrictions in different countries?
Standard regulatory and compliance restrictions apply per geography.
What types of transfers does the service support?
SEPA payments, domestic transfers, international SWIFT payments, and internal ledger transfers.
Can transfers be made between service users?
Internal account transfers are supported instantly or near instantly.
Are transfers to bank cards supported?
Transfers to bank cards are not standard; card funding or payment methods are separate.
Can money be transferred to bank accounts?
Yes, transfers to external bank accounts are a core service.
Is bill payment available?
Yes, bill payment services are supported through netbank and mobile app.
Are recurring payments supported?
Recurring payments and direct debits likely supported as standard Danish banking features.
Can automatic transfers be set up?
Automated payment scheduling and standing orders are supported.
Is payment scheduling available?
Scheduling of future-dated payments is supported in banking platforms.
Are group payments supported?
Group payment or bill splitting features are less common but may be partially supported via payment services.
Can payment links be created?
There is no public information on payment link generation.
What are the minimum transaction amounts in the service?
Minimum amounts conform to regulatory standards and typically have no high minimum except for very small transfer fees and limits.
What are the maximum amounts that can be transferred?
Maximum limits are subject to customer profile and regulatory limits, often configurable per account.
Are there daily limits on operations?
Daily transaction limits exist and adhere to AML and fraud prevention requirements.
What monthly and annual limits are in effect?
Limits vary by customer verification level and bank policies.
Can limits be increased? How?
Limits may be increased upon identity verification and customer request to bank advisors.
Do limits differ for verified users?
Verified users usually have higher transaction limits.
Are there restrictions for new accounts?
New accounts often have tighter limits until full verification is completed.
Do special limits apply in different countries?
Cross-border transaction limits depend on local laws and correspondent banking rules.
Can operations be temporarily blocked?
Transactions may be blocked temporarily due to fraud suspicion or regulatory requirements.
Are there limits on the number of daily operations?
Transaction count limits apply for security and compliance reasons.
What are the minimum amounts for account funding?
Minimum deposit amounts depend on funding method and bank policy.
What methods of funding are supported?
Bank transfers, card payments, and potentially mobile payment options.
Are there fees for funding?
Deposit fees are typically none or minimal except for cross-border funding.
What are the minimum funding amounts?
Minimum funding thresholds exist but are generally low.
How quickly are funds credited when funding?
Domestic bank transfers may post same day or next business day.
How can money be withdrawn from the system?
Withdrawals to bank accounts, cash withdrawals at branches, or card-based withdrawals.
Are there fees for fund withdrawal?
Withdrawal fees vary by method and location but are usually transparent.
How long does withdrawal take?
Withdrawals generally take 1-2 business days depending on method.
What withdrawal limits are set?
Withdrawal limits depend on account type and verification.
How quickly are funds credited when funding with a card?
Card funding usually processed immediately or within several minutes.
How long does a bank transfer take?
Domestic bank transfers usually 1 business day; international transfers several business days.
How quickly do cryptocurrency transfers arrive?
Not applicable.
Are transfers between users instant?
Internal transfers are typically instant.
Are there delays when funding on weekends?
Weekend processing may delay crediting.
Do holidays affect funding speed?
Holidays generally delay funding and withdrawal processing.
Can crediting be accelerated for a fee?
Some express funding options may be available for fees.
What determines the speed of funding processing?
Payment method, bank cut-off times, verification status, and external payment systems.
Are there notifications about funding status?
Customers usually receive notifications via app or email about funding status.
What to do if funding takes too long?
Contact customer support to report and resolve delays.
How quickly are withdrawal requests processed?
Withdrawal processing depends on verification and method, typically 1-2 business days.
How long does card withdrawal take?
Usually instant at ATMs or same day electronically.
How quickly do bank transfers arrive?
Domestic usually next business day; international varies.
Are cryptocurrency withdrawals instant?
Not applicable.
Are there withdrawal delays on weekends?
Yes, weekend withdrawals may be delayed until next business day.
Do holidays affect withdrawal speed?
Yes, holidays affect withdrawal timing.
Can withdrawal be accelerated for an additional fee?
Express withdrawals may be offered with extra fee depending on bank policy.
What determines withdrawal processing time?
Verification, payment method, banking network cut-off times.
Are there notifications about withdrawal status?
Withdrawal status notifications are commonly provided.
Can a withdrawal request be canceled?
Cancellations depend on processing stage; often not possible after initiation.
How to register with the payment service?
Registration is done online via the bank website or branch with ID verification.
What data is needed to create an account?
Personal identification, proof of address, contact info, and sometimes employment info.
Can registration be done without email?
An email address is usually required for electronic communication and registration.
Is phone confirmation required during registration?
Phone verification is commonly part of the process.
Are there age restrictions for registration?
Minimum age is generally 18 years.
Can a corporate account be created?
Yes, business accounts are available with additional documentation.
Is it required to provide real data?
Providing truthful and verified personal data is mandatory for compliance.
Are there country restrictions for registration?
Registration typically limited to residents or those with legal ties to Denmark.
How long does account activation take?
Activation usually takes a few days post identity verification.
What verification levels exist?
Basic and enhanced verification levels as per AML/KYC regulations.
What documents are required for basic verification?
A government-issued ID and proof of address.
Are documents needed for full verification?
Additional documents like income proof may be required for higher limits.
Are digital copies of documents accepted?
Yes, scanned copies are accepted through secure upload.
How long does the verification procedure take?
Usually 1-3 business days.
Can the service be used without verification?
Limited usage with restrictions; full features require verification.
What restrictions apply to unverified users?
Limits on transaction amounts, services, and access to features.
Is address confirmation required?
Yes, address verification is required.
Is a selfie with documents required?
Some banks require selfie or video verification today, but no specific info on Fynske Bank.
How often do documents need to be updated?
Typically every few years or upon indication of change.
What encryption technologies does the service use?
TLS encryption for data in transit; industry-standard data security.
Is two-factor authentication supported?
Yes, 2FA is supported to enhance account security.
Are there SMS confirmations for operations?
SMS OTPs are commonly used for transaction confirmations.
Is biometric authentication supported?
Mobile app supports biometric logins like fingerprint or Face ID.
Is blockchain technology used?
No public indication of blockchain use.
Is there a multi-level security system?
Yes, multiple security layers including encryption, 2FA, fraud monitoring.
How is user personal data protected?
Data protected by GDPR compliance and bank-level security policies.
Is cold storage used for cryptocurrencies?
Not applicable.
Is there DDoS attack protection?
Banks deploy DDoS mitigation technologies to protect services.
Are regular security audits conducted?
Yes, regular internal and external security audits are standard.
What anti-phishing protection measures are provided?
Customer education, email filters, and secure login procedures.
Is there a suspicious activity detection system?
Yes, transaction monitoring and fraud detection systems are in place.
How does the service combat money laundering?
AML policies, customer screening, transaction monitoring, and reporting.
Is there blocking of suspicious accounts?
Yes, accounts flagged for suspicious activity can be blocked pending investigation.
What to do when fraud is detected?
Contact the bank immediately to report and mitigate fraud.
How to report suspicious activity?
Via customer service or dedicated fraud email/contact channels.
Is there compensation for damage from fraudsters?
Banks generally compensate victims under regulated conditions.
What user rights exist for disputed transactions?
Users have rights to dispute unauthorized transactions under PSD2 and Danish law.
How to dispute account blocking?
Contact customer support with identification and case details to appeal.
Is there insurance against cyber attacks?
The bank likely has cyber insurance as part of its risk management.
What fees does the service charge for transfers?
Transfer fees vary by type; SEPA transfers may be free or low cost; international transfers have fees.
Are there fees for account funding?
Funding fees are generally low or none for domestic transfers.
Are fees charged for fund withdrawal?
Withdrawal fees depend on currency and method; card ATM withdrawals may have fees.
Are there fees for currency conversion?
Currency conversion fees apply as a percentage or fixed fee.
Are there fees for account inactivity?
No major public info on inactivity fees.
Are there account maintenance fees?
Monthly or annual account fees may apply depending on account type.
Are fees charged for operation cancellation?
Operation cancellation fees are uncommon but may apply in specific cases.
Are there fees for expedited operations?
Express services usually incur additional fees.
Are there hidden fees?
Fees are disclosed in accordance with EU transparency rules.
How are fees calculated for large amounts?
Large transactions may have fee tiers or negotiated pricing.
Are there different tariff plans in the service?
The bank likely offers tiered pricing plans for different account types.
What advantages does VIP status provide?
VIP clients may receive priority service, higher limits, and dedicated advisors.
How to get preferential conditions?
By relationship banking or meeting balance/turnover criteria.
Are there free operations per month?
Some free transactions may be included depending on account type.
Are there discounts for active users?
Discounts may be offered for high-volume or loyal customers.
Are there corporate tariffs?
Corporate clients have separate pricing and customized service agreements.
Can individual conditions be obtained?
Negotiated terms may be possible for high-net-worth clients.
Do promotional codes work for fee reduction?
No public info on promo codes.
Are there cashback programs?
No specific cashback programs publicly noted.
Are there discounts for transaction volumes?
Volume-based discounts are common in banking.
Is there an official mobile application?
Yes, official mobile apps for retail and business customers are available.
On which platforms is the application available?
Android and iOS platforms.
What functions are available in the mobile application?
Account overview, transfers, payments, card management, securities trading, messaging.
Does functionality differ from the web version?
The mobile app offers core features with some variations in interface and usability.
Is Touch ID/Face ID supported?
Yes, biometric authentication is supported.
Can the application work offline?
Limited offline functionality; requires internet for transactions.
Are there push notifications about operations?
Yes, push notifications for transactions and alerts are supported.
Is dark theme supported?
No specific info on dark mode availability.
How often is the mobile application updated?
Regular updates to improve features and security.
Are there beta versions of the application?
No public beta programs are noted.
Is the web interface of the service convenient?
The web platform is considered user-friendly and accessible.
Is responsive design supported?
Yes, the website adapts to mobile and desktop devices.
In which languages is the interface available?
Primarily Danish; English may be partially supported.
Is there a night mode for the website?
No explicit night mode noted.
Are hotkeys supported?
No public info on hotkey support.
Can data be exported?
Users can generally export statements and transaction data.
Is there an API for developers?
No publicly documented API available.
Is integration with other services supported?
Integrations likely with common payment networks and accounting software.
How often is the web interface updated?
Regular updates to maintain security and compliance.
Are there virtual cards in the service?
The bank offers virtual Mastercard business cards.
Can disposable cards be created?
No specific info on disposable cards.
Is multi-currency account functionality supported?
Multi-currency accounts are not specifically noted.
Are there investment products?
Yes, securities trading and investment certificates are offered.
Can interest be earned on balance?
Interest-bearing accounts are available.
Are there credit products?
Yes, loans and credit services are provided.
Is P2P trading supported?
P2P trading platforms are not indicated.
Can cryptocurrencies be bought/sold?
No confirmed crypto trading services.
Is there acquiring for business?
Merchant services and payment acquiring are likely supported.
Are mass payouts supported?
No public info on mass payout features.
Is there a loyalty program in the service?
No loyalty program info found.
How are bonus points earned?
Not applicable.
Is there cashback for operations?
Not stated.
Are there referral programs?
No publicly stated referral programs.
What privileges do VIP clients have?
VIP clients get personalized service and preferential terms.
Are there seasonal promotions and offers?
No specific promotions listed.
Can premium status be obtained?
Premium or preferred banking tiers exist.
Are there partner discounts?
No clear partner discount programs.
Are there corporate loyalty programs?
Business banking clients may have loyalty-related benefits.
Does the service allow operations with online casinos?
No public info on online casino transactions.
Are there restrictions on gambling transactions?
Danish banking laws restrict some gambling transactions.
Can accounts be blocked for casino play?
Possible under compliance rules.
How does the service view gambling?
Gambling transactions are monitored to comply with regulations.
Are there special conditions for gambling?
Restricted and regulated under Danish law.
Are casino transactions tracked?
Yes, suspicious transactions including casino-related are monitored.
Can operations with gambling sites be hidden?
No, all transactions comply with transparency regulations.
Are there notifications about gambling expenses?
No specific gambling expense alerts noted.
Are there special fees for gambling operations?
No public data.
Can limits be set on gambling?
Not specifically stated.
Is there a self-exclusion function?
Not detailed in public info.
Can access to gambling sites be restricted?
Banks may restrict certain transactions according to policy.
Is gambling expense control supported?
No detailed info.
Are there notifications about limit exceedance?
Standard transaction alerts likely exist.
Can operations with casinos be blocked?
Yes, if flagged for compliance.
Is a "cooling-off period" supported?
Not indicated.
Can help be obtained for gambling addiction?
Not specified by bank services.
Is there partnership with player assistance organizations?
No data available.
How to set up gambling expense notifications?
No public info.
Which online casinos accept this payment method?
No casino acceptance data for Fynske Bank.
Are there exclusive partnerships with specific casinos?
None known.
Do conditions differ when used in different casinos?
Not applicable.
Are there special bonuses for using this method in casinos?
Not applicable.
Can the method be used for both deposits and withdrawals in casinos?
Not applicable.
Are there geographic restrictions for casino usage?
Gambling restrictions follow Danish law.
How do casino operators typically process transactions from this method?
Not publicly documented.
Are there typical processing times when used with casinos?
Not available.
Do casinos usually charge additional fees for this method?
Not available.
Are there any known compatibility issues with major casino platforms?
Not available.