What is the official website of the payment service?
https://www.generali.com
- Direct message
- Leave a review
- Bookmark
- Share
- Report
- prev
- next
Where can I find the customer support contacts?
Customer support contacts are located on the official website’s “Contacts” or “Customer Support” page.
What is the hotline phone number?
+39 040 671111
Is there a toll-free support number?
Yes, from Italy at toll-free 800 450 130; from abroad at +39 02 582 867 88.
What is the email address for technical support?
Are there separate emails for different types of inquiries?
Specialized emails are used for different departments including PEC and specific agency emails such as [email protected].
Where can I find the online chat support?
Online chat support is typically available via the official customer portal or website under “Support” or “Contact Us”.
Does the chat support work 24/7?
Most industry-standard platforms offer 24/7 automated chat assistants, with live agents available during business hours.
Is there support through messengers (Telegram, WhatsApp)?
Messenger support is increasingly provided, with WhatsApp often offered for direct support in addition to phone and email.
What are the support working hours?
Support commonly operates Monday to Friday from 9:00 to 18:00 local time, with some channels available after hours.
Does support work on weekends and holidays?
Weekend and holiday support is generally limited to emergency phone lines and automated online channels.
Are there regional offices for in-person visits?
Regional offices are maintained for in-person client services, with locations across major cities.
Where are the physical offices located?
Main office: Piazza Duca degli Abruzzi 2, 34132 Trieste; Via degli Equi 71-73, 00185 Rome; Piazza Tre Torri 1, 20145 Milan; Via Leonida Bissolati 23, 00187 Rome.
Can I schedule a personal meeting?
Personal meetings can generally be scheduled by contacting local branches or agents via phone or online contact forms.
Are there representatives in different countries?
Generali Group has international offices in France, Germany, Spain, Austria, Czech Republic, Poland, and more.
In which languages is support available?
Support is provided in Italian and English, with additional languages offered in major international branches.
How quickly does support respond to requests?
Response times average 1-2 business days via email, with phone support typically available immediately during working hours.
Is there a priority system for VIP clients?
VIP clients often receive priority support lines, dedicated account managers, and expedited problem resolution.
Can I request a callback?
Callback requests are usually available through the website or support portal, scheduled by submitting a contact form.
When was the payment service founded?
Generali was founded in 1831.
Who is the founder and owner of the service?
Founded by a group of Trieste merchants; the company is owned by public shareholders as part of the Generali Group.
In which country is the company registered?
Italy.
What is the development history of the payment service?
Generali expanded from insurance to financial services, launching online banking and customer portals; notable milestones include Genertel (1994) and Banca Generali (1998).
Have there been major updates or rebranding?
Major digitalization updates include new customer portals and expanded mobile services since 2020.
Who sits on the company's board of directors?
The board includes Giancarlo Fancel (Italy Country Manager), and company executives can be found on the official corporate website.
Are there investors or partners in the service?
The Generali Group has public shareholders and partners such as Alleanza Assicurazioni and Cattolica.
Does the company participate in stock trading?
Yes, listed on the Italian Stock Exchange (Borsa Italiana) as Assicurazioni Generali S.p.A..
What is the company's market capitalization?
Market capitalization varies; check financial market sources for current values as it is a publicly traded company.
Are there subsidiary companies or branches?
Subsidiaries include Alleanza Assicurazioni, Genertel, Genertellife, Generali Welion, Generali Jeniot.
What licenses does the payment service have?
Licensed for insurance, asset management, banking by the Bank of Italy and IVASS (Istituto per la Vigilanza sulle Assicurazioni).
In which jurisdictions does the service operate officially?
Officially operates throughout Italy and over 50 countries worldwide.
Are there licenses for cryptocurrency operations?
As an insurance-focused financial group, cryptocurrency licensing is not highlighted; most insurers do not support cryptocurrencies.
Does the service comply with AML/KYC requirements?
AML and KYC requirements are strictly adhered to according to EU regulations and Italian law.
Are there security certificates (PCI DSS, etc.)?
The customer portal supports Visa/Mastercard security standards, and industry platforms comply with PCI DSS and other security certifications.
Has the service undergone security audits?
Regular security audits are standard industry practice for financial services and insurance companies for compliance.
Is there insurance for client funds?
Client funds in asset management are typically insured via national deposit and protection schemes, and insurance policies are protected by state guarantees.
Which international standards does it comply with?
The service complies with ISO quality and security standards, EU financial regulations, and insurance directives.
Have there been any regulatory fines or violations?
Regulatory fines or violations are publicly disclosed; industry-leading companies resolve compliance issues promptly.
Where can I find real reviews about the service?
Reviews can be found on Trustpilot, Google Reviews, financial comparison platforms, and social media.
What are the main user complaints?
Common complaints include policy clarity, claim processing times, and customer service responsiveness.
What do users most often praise the service for?
Users praise professionalism, breadth of services, digital platform convenience, and reliability.
Are there issues with fund withdrawals?
Withdrawal issues are rare but may arise from processing delays or bank errors; resolved via official support channels.
Is the interface convenient according to users?
The My Generali portal and mobile apps are considered easy to use and navigate.
Are clients satisfied with transaction speed?
Transactions via digital channels are generally fast and reliable, according to user feedback.
Do users recommend this service?
Generali is frequently recommended for insurance and payment services by individuals and businesses.
How do experts assess the service's reliability?
Experts rate Generali highly for regulatory compliance, financial stability, and innovative digital offerings.
Are there industry awards and recognitions?
Generali receives numerous industry awards for insurance, asset management, and service innovation.
Does the service participate in payment system rankings?
Generali is regularly featured in insurance and financial service rankings within Italy and globally.
Are there recommendations from financial regulators?
Financial regulators endorse Generali for strong regulatory adherence and reliability.
What reputation does the service have among partners?
The company is regarded as a reliable and professional partner by merchants, agents, and business clients.
How do they evaluate solution innovation?
Generali is noted for technological innovation, especially in digital platform development.
Are there quality service certificates?
Quality assurance certifications such as ISO are standard for major financial and insurance providers.
Does the company participate in industry conferences?
Generali and its executives regularly speak at major financial, insurance, and technology conferences.
How does the service position itself in the market?
Generali positions itself as an integrated insurance and asset management leader, focused on technology and customer experience.
Which fiat currencies does the service support?
Payments in euros (EUR) are primary, with selected services supporting additional major currencies in international transactions.
Are cryptocurrencies supported? Which ones specifically?
Cryptocurrencies are generally not supported by Generali’s core services.
Is there a proprietary cryptocurrency or token?
No proprietary cryptocurrency or token is issued by Generali.
Can currencies be converted within the service?
Currency conversion is available in asset management and international insurance products.
What exchange rates are used for conversion?
Exchange rates are typically set by bank partners and financial data sources.
How often are exchange rates updated?
Exchange rates update several times daily based on interbank market changes.
Are stablecoins supported?
Stablecoins are not part of Generali’s standard payment offerings.
Can exotic currencies be handled?
Support for exotic currencies depends on specific asset management and banking services.
Are there currency restrictions in different countries?
Restrictions apply according to national regulations and compliance requirements.
What types of transfers does the service support?
Transfers include premium payments, insurance payouts, banking operations, asset transfers, and bill payments.
Can transfers be made between service users?
Peer-to-peer transfers are not standard in insurance but may be available through Generali Group’s banking subsidiaries.
Are transfers to bank cards supported?
Transfer to bank cards is available via asset management and banking subsidiaries.
Can money be transferred to bank accounts?
Transfers to bank accounts are supported for insurance payouts and asset management withdrawals.
Is bill payment available?
Bill payment is available for premiums and related services through online platforms.
Are recurring payments supported?
Recurring payments for premiums and services are supported.
Can automatic transfers be set up?
Automatic transfers are available for scheduled payments and account management.
Is payment scheduling available?
Payment scheduling for premiums and other services is available via online and mobile platforms.
Are group payments supported?
Group payment options may be available for corporate or family insurance plans.
Can payment links be created?
Payment link capability is generally available through agent or online platforms.
What are the minimum transaction amounts in the service?
Minimum amounts vary by type; premiums and payments generally have industry-standard minimums.
What are the maximum amounts that can be transferred?
Maximum limits are set by regulatory guidelines and product specifics.
Are there daily limits on operations?
Daily limits apply according to account type, user status, and regulatory requirements.
What monthly and annual limits are in effect?
Monthly and annual limits are outlined in user agreements and vary by product.
Can limits be increased? How?
Limits may be increased upon request and with additional verification/documentation.
Do limits differ for verified users?
Higher limits are typically given to verified users, subject to compliance checks.
Are there restrictions for new accounts?
New accounts may have temporary restrictions until verification is complete.
Do special limits apply in different countries?
Local regulations impose different operational limits per jurisdiction.
Can operations be temporarily blocked?
Temporary blocking is possible for suspicious activity or at customer request.
Are there limits on the number of daily operations?
Daily transaction limits exist to comply with legal and anti-fraud procedures.
What are the minimum amounts for account funding?
Minimum funding amounts vary by method and account type.
What methods of funding are supported?
Supported methods include bank transfer, card payment, and online payment services.
Are there fees for funding?
Funding fees are disclosed in user agreements and depend on method.
What are the minimum funding amounts?
Minimum amounts are specified for each funding channel.
How quickly are funds credited when funding?
Funds are usually credited instantly or within one business day depending on the method.
How can money be withdrawn from the system?
Withdrawals can be made to bank accounts or cards via asset management platforms.
Are there fees for fund withdrawal?
Withdrawal fees are set per method and transaction type.
How long does withdrawal take?
Standard withdrawal timeframes are 1-3 business days.
What withdrawal limits are set?
Limits are defined by product terms and user status.
How quickly are funds credited when funding with a card?
Card funding is typically credited instantly or within minutes.
How long does a bank transfer take?
Bank transfers usually take up to 1-3 business days.
How quickly do cryptocurrency transfers arrive?
Cryptocurrency is not supported in Generali’s main payment methods.
Are transfers between users instant?
Internal transfers can be instant within banking systems.
Are there delays when funding on weekends?
Funding on weekends may be delayed until the next business day.
Do holidays affect funding speed?
National and bank holidays can affect funding speed, causing delays.
Can crediting be accelerated for a fee?
Express crediting may be available for a fee depending on the payment method.
What determines the speed of funding processing?
Funding speed depends on the method, account status, and bank processing times.
Are there notifications about funding status?
Notification of funding status is provided via mobile app, online portal, and email.
What to do if funding takes too long?
If funding is delayed, contact support via the website or hotline for assistance and resolution.
How quickly are withdrawal requests processed?
Withdrawals are processed within 24-48 hours on business days.
How long does card withdrawal take?
Card withdrawals often process instantly or within one business day.
How quickly do bank transfers arrive?
Bank transfers are credited within 1-3 business days.
Are cryptocurrency withdrawals instant?
Cryptocurrency withdrawal is not standard in Generali services.
Are there withdrawal delays on weekends?
Withdrawal requests on weekends may be delayed until the next working day.
Do holidays affect withdrawal speed?
Withdrawals may be delayed during holidays depending on banking hours.
Can withdrawal be accelerated for an additional fee?
Express withdrawal may be offered for an extra fee through partner banks.
What determines withdrawal processing time?
Withdrawal time is affected by payment method, bank processes, and user verification status.
Are there notifications about withdrawal status?
Withdrawal status updates are provided through email, portal, and app.
Can a withdrawal request be canceled?
Withdrawal requests may be canceled before processing via contact with support.
How to register with the payment service?
Registration is done via the official website, local branches, or dedicated agents by submitting required personal data.
What data is needed to create an account?
Standard registration needs full name, date of birth, ID documents, contact details, and address.
Can registration be done without email?
Email is often preferred, but phone or in-person registration may be available.
Is phone confirmation required during registration?
Phone confirmation is standard to enhance account security.
Are there age restrictions for registration?
Minimum age is generally 18 years; minors may be covered under family policies.
Can a corporate account be created?
Corporate accounts are available for businesses, requiring additional documentation.
Is it required to provide real data?
Legally mandated real data and identity verification are required for compliance reasons.
Are there country restrictions for registration?
Registration is restricted to countries where the service operates and is licensed.
How long does account activation take?
Account activation usually takes from instant to a few business days depending on verification.
What verification levels exist?
Verification levels include basic, advanced, and corporate tiers with different document requirements.
What documents are required for basic verification?
Basic identity documents include national ID, passport, and proof of address.
Are documents needed for full verification?
Full verification adds income proof, business registration, or additional identification.
Are digital copies of documents accepted?
Digital copies and uploads are accepted through secure channels.
How long does the verification procedure take?
Standard verification takes from one day up to one week depending on case.
Can the service be used without verification?
Limited services may be available before full verification, subject to lower transaction caps.
What restrictions apply to unverified users?
Restrictions involve lower limits, limited transfers, and incomplete access to premium features.
Is address confirmation required?
Address confirmation is required for full account activation and high-value transactions.
Is a selfie with documents required?
Advanced verification may require a selfie with ID for enhanced security.
How often do documents need to be updated?
Documents are updated on change of status or upon request by compliance team.
What encryption technologies does the service use?
State-of-the-art encryption such as TLS/SSL for all communications and data protection.
Is two-factor authentication supported?
Two-factor authentication is available and highly recommended for account access.
Are there SMS confirmations for operations?
SMS codes commonly validate critical transactions and login operations.
Is biometric authentication supported?
Biometric access (Touch ID, Face ID) is available in mobile applications.
Is blockchain technology used?
Blockchain is not used in core Generali payment systems.
Is there a multi-level security system?
Multi-level security combines user credentials, device validation, and backend threat monitoring.
How is user personal data protected?
Personal data is protected in compliance with GDPR and industry standards for data privacy.
Is cold storage used for cryptocurrencies?
Cryptocurrency cold storage is not relevant to primary Generali payment services.
Is there DDoS attack protection?
DDoS prevention systems and monitoring are standard for financial platforms.
Are regular security audits conducted?
Security audits are performed regularly per compliance and regulatory demands.
What anti-phishing protection measures are provided?
Anti-phishing protocols include user education, email verification, and proactive monitoring.
Is there a suspicious activity detection system?
Robust monitoring systems detect and flag suspicious account or transaction activity.
How does the service combat money laundering?
Strict AML policies, transaction monitoring, and reporting mandated by law.
Is there blocking of suspicious accounts?
Accounts under suspicion are temporarily or permanently blocked pending investigation.
What to do when fraud is detected?
If fraud is detected, immediately contact support for action and incident investigation.
How to report suspicious activity?
Suspicious activity should be reported via hotline, online portal, or secure email channels.
Is there compensation for damage from fraudsters?
Compensation is handled according to policy terms, insurance coverage, and legal guidelines.
What user rights exist for disputed transactions?
Users have the right to dispute transactions via official claim and dispute resolution procedures.
How to dispute account blocking?
Account blocks may be disputed by submitting supporting documents and contacting compliance support.
Is there insurance against cyber attacks?
Cyber risk insurance may be available for certain business account holders.
What fees does the service charge for transfers?
Transfer fees vary by type, method, and jurisdiction; outlined in the tariff schedule.
Are there fees for account funding?
Funding fees are disclosed prior to transaction and depend on payment channel.
Are fees charged for fund withdrawal?
Withdrawal fees apply according to method and transaction size.
Are there fees for currency conversion?
Currency conversion incurs fees, usually as a percentage of the amount.
Are there fees for account inactivity?
Inactivity fees may be charged on dormant accounts after prolonged inactivity.
Are there account maintenance fees?
Maintenance fees are charged on some account types, outlined in terms.
Are fees charged for operation cancellation?
Operation cancellation fees are rare but possible for certain transactions.
Are there fees for expedited operations?
Express transaction services may incur additional fees.
Are there hidden fees?
Fees and charges are disclosed transparently by law in all official documentation.
How are fees calculated for large amounts?
Large transaction fees may have tiered pricing or negotiable rates.
Are there different tariff plans in the service?
Multiple tariff plans exist for individuals, business, and premium accounts.
What advantages does VIP status provide?
VIP status offers priority support, preferential rates, higher limits, and dedicated managers.
How to get preferential conditions?
Preferential terms are granted for active users, VIPs, and via negotiation for large clients.
Are there free operations per month?
Select accounts offer a quota of free transactions monthly.
Are there discounts for active users?
Active usage may unlock discounts and special offers.
Are there corporate tariffs?
Corporate plans provide lower fees and custom features for business clients.
Can individual conditions be obtained?
Personalized plans are possible through negotiation with account managers.
Do promotional codes work for fee reduction?
Promotional codes periodically offer discounted or reduced transaction fees.
Are there cashback programs?
Cashback on selected payment methods is offered under specified reward programs.
Are there discounts for transaction volumes?
High-volume clients may receive volume-based fee discounts.
Is there an official mobile application?
Yes, Generali offers official mobile applications for iOS and Android.
On which platforms is the application available?
Mobile apps are available for iOS and Android devices.
What functions are available in the mobile application?
Policy management, payments, claims, notifications, scheduling, and account services are provided.
Does functionality differ from the web version?
Mobile apps prioritize convenience and notifications, deferring some complex account functions to the web platform.
Is Touch ID/Face ID supported?
Touch ID and Face ID biometric authentication are supported.
Can the application work offline?
Offline functions are limited to viewing previously downloaded information.
Are there push notifications about operations?
Push notifications notify users of payments, claims, and account activity.
Is dark theme supported?
Dark mode is supported in the latest app versions.
How often is the mobile application updated?
Updates are released every 1-3 months to add features and security fixes.
Are there beta versions of the application?
Beta testing programs exist for selected users before broad release.
Is the web interface of the service convenient?
The web interface is noted for usability and modern design.
Is responsive design supported?
Responsive web design adapts to all devices and screen sizes.
In which languages is the interface available?
Italian, English, French, German, and additional languages per market presence.
Is there a night mode for the website?
Night/dark mode for the website is available in recent updates.
Are hotkeys supported?
Standard hotkeys are used for navigation, with enhancements on select platforms.
Can data be exported?
Data export for transactions, policy documents, and activity logs is available.
Is there an API for developers?
An API is available for partner and developer integration; documentation provided on request.
Is integration with other services supported?
Integration is possible with accounting software, banking APIs, and payment systems.
How often is the web interface updated?
Major web updates occur 1-3 times per year, with regular security patches.
Are there virtual cards in the service?
Virtual cards may be offered by banking subsidiaries or affiliate partners.
Can disposable cards be created?
Disposable and single-use cards are available with selected account plans.
Is multi-currency account functionality supported?
Multi-currency account features are offered in banking and asset management products.
Are there investment products?
Generali provides investment funds, asset management, and savings products.
Can interest be earned on balance?
Interest earnings apply to savings and investment account balances.
Are there credit products?
Credit and lending services are offered through Banca Generali.
Is P2P trading supported?
P2P financial trading is possible within asset management platforms.
Can cryptocurrencies be bought/sold?
Cryptocurrency buying/selling is generally not supported on Generali’s main platforms.
Is there acquiring for business?
Business acquiring and merchant processing is available via group subsidiaries.
Are mass payouts supported?
Mass payout functions are available for corporate clients and payroll solutions.
Is there a loyalty program in the service?
Loyalty and reward programs are available for customers.
How are bonus points earned?
Points are earned through policy payments, renewals, and promotional participation.
Is there cashback for operations?
Cashback rewards are offered on selected payment services.
Are there referral programs?
Referral programs incentivize customers to bring new clients.
What privileges do VIP clients have?
VIPs get dedicated managers, enhanced limits, and exclusive benefits.
Are there seasonal promotions and offers?
Seasonal campaigns and discounts are run throughout the year.
Can premium status be obtained?
Premium accounts can be obtained with qualifying activity or via upgrade request.
Are there partner discounts?
Discounts are available with selected partner merchants.
Are there corporate loyalty programs?
Corporate loyalty rewards are provided for business insurance clients.
Does the service allow operations with online casinos?
Operations with online casinos are generally restricted by insurance sector policies.
Are there restrictions on gambling transactions?
Gambling and casino-related transactions are subject to legal and policy limitations.
Can accounts be blocked for casino play?
Accounts may be restricted or blocked for violation of gambling transaction rules.
How does the service view gambling?
Gambling transactions are generally discouraged, in line with compliance and anti-fraud standards.
Are there special conditions for gambling?
Special conditions for gambling transactions are not standard in insurance and asset management services.
Are casino transactions tracked?
Gambling transaction monitoring aligns with AML policies.
Can operations with gambling sites be hidden?
Transaction transparency is mandatory under compliance laws; hiding is not possible.
Are there notifications about gambling expenses?
Gambling-related notifications may be provided when spending thresholds are reached.
Are there special fees for gambling operations?
Fees may be higher for gambling-related payments due to risk classification.
Can limits be set on gambling?
Spending controls can be set via account management for gambling transactions.
Is there a self-exclusion function?
Self-exclusion for gambling can be requested via support.
Can access to gambling sites be restricted?
Access restrictions may be applied with user consent or compliance requirements.
Is gambling expense control supported?
Expense controls support monitoring and limiting gambling payments.
Are there notifications about limit exceedance?
Alerts are sent when set limits on gambling spending are exceeded.
Can operations with casinos be blocked?
Blocking of casino-related transactions is available on request or due to compliance.
Is there gambling expense statistics?
Analytics are available to track gambling spending on accounts.
Is a "cooling-off period" supported?
Cooling-off periods for gambling may be applied via account management.
Can help be obtained for gambling addiction?
Support and referral to problem gambling organizations are offered.
Is there partnership with player assistance organizations?
Partnerships may exist with player assistance and addiction support bodies.
How to set up gambling expense notifications?
Configuration is available via account preferences or by contacting support.
Which online casinos accept this payment method?
Generali payment methods are typically not accepted directly at online casinos.
Are there exclusive partnerships with specific casinos?
No known exclusive casino partnerships exist.
Do conditions differ when used in different casinos?
Casino-specific conditions do not apply as operations are generally restricted.
Are there special bonuses for using this method in casinos?
Special casino bonuses are not standard for Generali payment services.
Can the method be used for both deposits and withdrawals in casinos?
Deposits and withdrawals at casinos are usually not supported.
Are there geographic restrictions for casino usage?
Usage for gambling is restricted by local laws and Generali company policies.
How do casino operators typically process transactions from this method?
Casino operators follow standard banking procedures for supported payment methods.
Are there typical processing times when used with casinos?
Payment processing times for gambling are industry-average but often restricted.
Do casinos usually charge additional fees for this method?
Additional fees may apply at casinos, but Generali does not support these transactions directly.
Are there any known compatibility issues with major casino platforms?
Compatibility with casino platforms is not guaranteed, as direct support for casino transactions is mostly absent.