What is the official website of the payment service?
The official website of Goldcoin (GLD) as a digital gold-backed cryptocurrency and payment service is https://www.goldcoinproject.org.
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Where can I find the customer support contacts?
Customer support contacts can be found on the official website’s support or contact page, often located at the bottom menu or under a dedicated support section.
What is the hotline phone number?
There is no publicly verified hotline phone number specifically listed for Goldcoin (GLD) payment service.
Is there a toll-free support number?
There is no verified information about a toll-free support number available for Goldcoin (GLD).
What is the email address for technical support?
No specific technical support email address for Goldcoin (GLD) has been publicly disclosed.
Are there separate emails for different types of inquiries?
There is no verified data on specialized email addresses for different inquiries related to Goldcoin (GLD).
Where can I find the online chat support?
An online chat support feature is not specifically noted for Goldcoin (GLD) on its official website.
Does the chat support work 24/7?
No confirmed information exists on whether Goldcoin offers 24/7 chat support.
Is there support through messengers (Telegram, WhatsApp)?
Goldcoin has an active Telegram group (https://t.me/goldcoin) which may be used for community support and discussions.
What are the support working hours?
Specific customer support working hours for Goldcoin (GLD) are not publicly stated.
Does support work on weekends and holidays?
Information about weekend and holiday customer support availability is not verified for Goldcoin (GLD).
Are there regional offices for in-person visits?
No confirmed information about regional or physical offices for Goldcoin (GLD) is available.
Where are the physical offices located?
There is no publicly available data on physical office locations for Goldcoin (GLD).
Can I schedule a personal meeting?
Personal meetings or visit scheduling is not indicated as an available option for Goldcoin (GLD).
Are there representatives in different countries?
There is no verified information on international representative offices specifically for Goldcoin (GLD).
In which languages is support available?
Support is generally provided in English; other languages may vary depending on community moderators and contributors.
How quickly does support respond to requests?
Response times for Goldcoin (GLD) support vary but community-driven platforms like Telegram typically enable near real-time interaction.
Is there a priority system for VIP clients?
No evidence suggests that Goldcoin (GLD) offers VIP or prioritized customer support services.
Can I request a callback?
There is no information confirming callback service availability for Goldcoin (GLD).
When was the payment service founded?
Goldcoin (GLD) was launched on May 15, 2013.
Who is the founder and owner of the service?
Goldcoin (GLD) is maintained by an international community of contributors; no central founder or owner is clearly designated.
In which country is the company registered?
Goldcoin operates as a decentralized open-source project without a formal company registration in a specific country.
What is the development history of the payment service?
Initially forked from Feathercoin in 2013, Goldcoin has evolved with proprietary upgrades like SegWit-free client, RBF-free transactions, and a proprietary difficulty adjustment algorithm called Golden River.
Have there been major updates or rebranding?
Significant updates include a block creation in September 2023 with 1.1 billion coins and ongoing network improvements.
Who sits on the company's board of directors?
There is no formal board of directors due to Goldcoin’s decentralized community governance.
Are there investors or partners in the service?
Goldcoin is community-based with volunteers; no publicly disclosed investors or partners exist.
Does the company participate in stock trading?
Goldcoin (GLD) is not listed on traditional stock exchanges.
What is the company's market capitalization?
The current market cap is approximately $417,000 based on available data.
Are there subsidiary companies or branches?
No subsidiaries or branches exist; Goldcoin is a decentralized cryptocurrency project.
What licenses does the payment service have?
There is no publicly verified licensing information for Goldcoin (GLD) as a payment service.
In which jurisdictions does the service operate officially?
Goldcoin operates globally in a decentralized manner without formal jurisdictional licensing.
Are there licenses for cryptocurrency operations?
Specific cryptocurrency licenses are not publicly listed for Goldcoin (GLD).
Does the service comply with AML/KYC requirements?
As a decentralized cryptocurrency, compliance with AML/KYC depends on user platforms and exchanges used.
Are there security certificates (PCI DSS, etc.)?
No verified security certificates specific to Goldcoin (GLD) are publicly available.
Has the service undergone security audits?
Public information about formal security audit reports for Goldcoin (GLD) does not exist.
Is there insurance for client funds?
Goldcoin does not provide insurance for user funds, consistent with decentralized cryptocurrency norms.
Which international standards does it comply with?
No specific certifications for international standards compliance are public for Goldcoin.
Have there been any regulatory fines or violations?
There is no reported history of regulatory fines or violations for Goldcoin (GLD).
Where can I find real reviews about the service?
Real user opinions can be found on cryptocurrency forums, Reddit, and Telegram community groups.
What are the main user complaints?
Common complaints relate to volatility, exchange listing availability, and limited mainstream acceptance.
What do users most often praise the service for?
Users praise Goldcoin for its fast transaction speeds, zero fees, and decentralized nature.
Are there issues with fund withdrawals?
Withdrawal issues typically relate to exchange platforms, not the Goldcoin protocol itself.
Is the interface convenient according to users?
Wallet apps for Goldcoin are considered basic but functional for payments and storage.
Are clients satisfied with transaction speed?
Transactions are often praised for confirmation speeds around 2 minutes and no extra fees.
Do users recommend this service?
Enthusiast users recommend Goldcoin for digital cash use; broader adoption remains limited.
How do experts assess the service's reliability?
Experts note Goldcoin’s robust POW security, instant 0-Conf transactions, and long-term funding strategy.
Are there industry awards and recognitions?
There are no known formal industry awards or recognitions for Goldcoin (GLD).
Does the service participate in payment system rankings?
Goldcoin is not featured in major payment system global rankings.
Are there recommendations from financial regulators?
No official regulatory endorsements exist for Goldcoin due to its decentralized nature.
What reputation does the service have among partners?
Goldcoin’s reputation is mainly within small crypto communities rather than commercial partnerships.
How do they evaluate solution innovation?
The community values Goldcoin’s instant payment solution, high throughput, and unique algorithm.
Are there quality service certificates?
There are no publicly listed quality assurance or service certificates.
Does the company participate in industry conferences?
No publicly noted participation in financial or payment industry conferences.
How does the service position itself in the market?
Goldcoin positions as a fast, fee-free, and secure global digital cash alternative powered by blockchain.
Which fiat currencies does the service support?
Goldcoin itself is a cryptocurrency; fiat support depends on external exchange pairs.
Are cryptocurrencies supported? Which ones specifically?
Goldcoin (GLD) is a cryptocurrency; it can be traded against popular ones like Bitcoin and Ethereum via exchanges.
Is there a proprietary cryptocurrency or token?
Goldcoin itself is the proprietary native token of the platform with ticker GLD.
Can currencies be converted within the service?
In-platform currency conversion is not native; conversions occur on third-party exchanges.
What exchange rates are used for conversion?
Exchange rates depend on real-time market prices from external trading platforms.
How often are exchange rates updated?
Exchange rates update continuously on exchanges; Goldcoin’s price follows gold market movements closely.
Are stablecoins supported?
Stablecoin support depends on the exchange platforms used, not Goldcoin itself.
Can exotic currencies be handled?
Exotic currency handling is not a native feature; depends on trading platform availability.
Are there currency restrictions in different countries?
Currency usage restrictions vary by jurisdiction and local crypto regulations.
What types of transfers does the service support?
Goldcoin supports peer-to-peer cryptocurrency transfers on its blockchain network.
Can transfers be made between service users?
Yes, transfers between Goldcoin users are supported instantly and without charge.
Are transfers to bank cards supported?
Goldcoin does not natively support direct transfers to bank cards.
Can money be transferred to bank accounts?
Direct bank account transfers are not supported natively; usually done via exchange fiat withdrawals.
Is bill payment available?
Bill payment services are not integrated with Goldcoin.
Are recurring payments supported?
Recurring payments are not supported natively on Goldcoin’s blockchain.
Can automatic transfers be set up?
Automatic or scheduled transfers are not a built-in function.
Is payment scheduling available?
Payment scheduling is not a supported feature.
Are group payments supported?
No group payment or payment splitting features are native to Goldcoin.
Can payment links be created?
Payment link generation is not part of Goldcoin’s native functionality.
What are the minimum transaction amounts in the service?
Minimum transaction amounts depend on network protocol and wallet restrictions, generally very low.
What are the maximum amounts that can be transferred?
Maximum amounts depend on blockchain wallet capacities and network settings, typically very high.
Are there daily limits on operations?
The Goldcoin network does not impose daily transaction limits.
What monthly and annual limits are in effect?
No monthly or annual blockchain operation limits are enforced on Goldcoin.
Can limits be increased? How?
Not applicable; blockchain transaction parameters are protocol-defined without user limits.
Do limits differ for verified users?
Verification limits apply on exchanges, not on Goldcoin’s decentralized protocol.
Are there restrictions for new accounts?
Blockchain wallets have no inherent restrictions on new accounts.
Do special limits apply in different countries?
Regulatory limits depend on local jurisdiction rather than Goldcoin network.
Can operations be temporarily blocked?
Wallet providers or exchanges may block operations; the blockchain itself does not impose blocks on transactions.
Are there limits on the number of daily operations?
There is no blockchain-level limit on daily transactions.
What are the minimum amounts for account funding?
Minimum funding depends on exchange or wallet policies, not on the Goldcoin protocol.
What methods of funding are supported?
Funding is usually via cryptocurrency exchanges accepting fiat or crypto deposits.
Are there fees for funding?
Funding fees depend on third-party exchange policies, not Goldcoin itself.
What are the minimum funding amounts?
Minimums depend on exchange platform rules.
How quickly are funds credited when funding?
Funding times depend on payment method and exchange; can range from minutes to days.
How can money be withdrawn from the system?
Withdrawals usually occur via exchanges converting GLD to fiat or cryptocurrencies.
Are there fees for fund withdrawal?
Withdrawal fees depend on the exchange platform used.
How long does withdrawal take?
Withdrawal duration varies by method — instant for crypto transfers, days for bank withdrawals.
What withdrawal limits are set?
Limits depend on respective exchange policies and user verification levels.
How quickly are funds credited when funding with a card?
Card funding credit times depend on exchange and payment processor, generally instant to a few minutes.
How long does a bank transfer take?
Bank transfers typically take 1-3 business days depending on banks and countries.
How quickly do cryptocurrency transfers arrive?
Cryptocurrency transfers on Goldcoin take about 2 minutes per confirmation block.
Are transfers between users instant?
Transfers are nearly instant with 0-Conf support.
Are there delays when funding on weekends?
Delays often occur on weekends for fiat funding due to banking hours.
Do holidays affect funding speed?
Holidays may delay fiat deposit and withdrawal processing.
Can crediting be accelerated for a fee?
Some exchanges offer faster crediting for additional fees.
What determines the speed of funding processing?
Funding speed depends on payment method, processor, and compliance checks.
Are there notifications about funding status?
Most platforms provide notifications or tracking for funding status.
What to do if funding takes too long?
Contact the payment processor or exchange support if funding is delayed.
How quickly are withdrawal requests processed?
Withdrawal processing depends on exchange policies; generally from minutes to days.
How long does card withdrawal take?
Card withdrawal times range from instant to a few days depending on platform.
How quickly do bank transfers arrive?
Bank transfer arrival varies, usually 1-3 business days.
Are cryptocurrency withdrawals instant?
Crypto withdrawals are typically processed within minutes.
Are there withdrawal delays on weekends?
Withdrawals can be delayed on weekends for fiat but not usually for crypto.
Do holidays affect withdrawal speed?
Holidays may delay fiat withdrawal processing.
Can withdrawal be accelerated for an additional fee?
Some platforms offer express withdrawals for fees.
What determines withdrawal processing time?
Processing times depend on platform procedures, verification, and network congestion.
Are there notifications about withdrawal status?
Many platforms provide status updates and confirmations.
Can a withdrawal request be canceled?
Withdrawal cancellation depends on platform policy and timing before processing.
How to register with the payment service?
Registration usually involves creating a digital wallet or exchange account, requiring an email and password setup.
What data is needed to create an account?
Basic information typically includes email, password, and sometimes phone number; verification requires ID documents.
Can registration be done without email?
Email is generally required; some wallet apps may allow key-only access without email.
Is phone confirmation required during registration?
Phone confirmation is often required for enhanced security on exchanges.
Are there age restrictions for registration?
Minimum age is commonly 18 years, subject to local legislation.
Can a corporate account be created?
Corporate account options depend on exchange or wallet provider policies, not inherent to Goldcoin itself.
Is it required to provide real data?
Real data is required for verification on regulated platforms to comply with KYC regulations.
Are there country restrictions for registration?
Registration may be restricted in sanctioned or high-risk countries due to regulatory compliance.
How long does account activation take?
Activation time varies from instant (wallet creation) to days (exchange verification).
What verification levels exist?
Exchanges typically offer tiered verification levels with increasing limits and features.
What documents are required for basic verification?
Basic verification usually requires government-issued ID and proof of address.
Are documents needed for full verification?
Full verification may require selfies, additional IDs, or enhanced due diligence documents.
Are digital copies of documents accepted?
Digital copies are the standard for verification document submission.
How long does the verification procedure take?
Verification may take from a few hours to several days.
Can the service be used without verification?
Basic wallet functions often available without verification; exchanges require verification for fiat operations.
What restrictions apply to unverified users?
Unverified users face lower limits and cannot withdraw fiat on most platforms.
Is address confirmation required?
Proof of address is generally required for full verification on exchange platforms.
Is a selfie with documents required?
Some platforms require selfie verification to ensure identity.
How often do documents need to be updated?
Documents may need updating every 1-3 years depending on platform policy.
What encryption technologies does the service use?
Wallets and platforms use strong cryptography such as AES-256 and SSL/TLS for transmissions.
Is two-factor authentication supported?
Two-factor authentication (2FA) is widely supported and recommended for accounts.
Are there SMS confirmations for operations?
SMS confirmations may be used as secondary verification for some transactions.
Is biometric authentication supported?
Some wallet apps support biometric unlock via fingerprint or face recognition.
Is blockchain technology used?
Yes, Goldcoin is built on its own blockchain utilizing proof-of-work consensus.
Is there a multi-level security system?
Security includes blockchain consensus, network defenses, wallet encryption, and optional 2FA.
How is user personal data protected?
User data protection involves encryption, secure servers, and privacy-focused policies.
Is cold storage used for cryptocurrencies?
Cold storage is typically used by exchanges holding user funds, not by individual blockchain users.
Is there DDoS attack protection?
Blockchain networks and wallet servers employ various DDoS mitigation techniques.
Are regular security audits conducted?
Public audits are rare; some community or third-party code reviews may occur.
What anti-phishing protection measures are provided?
User education, secure login procedures, and browser warnings are common measures.
Is there a suspicious activity detection system?
Exchanges and platforms use monitoring tools to detect suspicious transactions.
How does the service combat money laundering?
AML compliance is enforced at exchange level with KYC and transaction monitoring.
Is there blocking of suspicious accounts?
Suspicious accounts or wallets may be frozen or blacklisted by exchanges.
What to do when fraud is detected?
Users should report fraud to platform support and law enforcement if applicable.
How to report suspicious activity?
Contact platform or wallet support immediately with details of suspicion.
Is there compensation for damage from fraudsters?
Compensation is rare; policies depend on individual platform terms.
What user rights exist for disputed transactions?
Rights vary by platform; blockchain transactions are irreversible.
How to dispute account blocking?
Submit an appeal through platform support channels.
Is there insurance against cyber attacks?
Some exchanges carry insurance policies; decentralized wallets do not.
What fees does the service charge for transfers?
Goldcoin blockchain charges zero network fees for transactions.
Are there fees for account funding?
No fees from Goldcoin itself; third-party platforms may charge fees.
Are fees charged for fund withdrawal?
Withdrawal fees depend on the external exchange or platform used.
Are there fees for currency conversion?
Conversion fees are charged by exchanges; Goldcoin does not charge these fees directly.
Are there fees for account inactivity?
No inactivity fees are charged by Goldcoin itself.
Are there account maintenance fees?
There are no maintenance fees on the Goldcoin network.
Are fees charged for operation cancellation?
Blockchain transactions cannot be canceled once submitted.
Are there fees for expedited operations?
Transaction fees do not apply; network speed depends on protocol design.
Are there hidden fees?
Goldcoin promotes transparency with no hidden fees on its network operations.
How are fees calculated for large amounts?
There are no blockchain fees charged regardless of transaction size.
Are there different tariff plans in the service?
There are no tariff plans; Goldcoin is a free-to-use blockchain network.
What advantages does VIP status provide?
VIP status is not applicable to Goldcoin.
How to get preferential conditions?
Not applicable as no tiered service is present.
Are there free operations per month?
All transactions on Goldcoin are free without limits.
Are there discounts for active users?
There are no discounts; the network charges no fees regardless of activity.
Are there corporate tariffs?
Corporate tariffs do not apply.
Can individual conditions be obtained?
No custom pricing or conditions.
Do promotional codes work for fee reduction?
Promotional codes are not relevant to the blockchain network operations.
Are there cashback programs?
No cashback programs exist within Goldcoin.
Are there discounts for transaction volumes?
High volume transactions are free; no discounts needed.
Is there an official mobile application?
Yes, Goldcoin has official wallet apps available on mobile platforms.
On which platforms is the application available?
The Goldcoin wallet app is available on Android and possibly other platforms supporting Ethereum-based wallets.
What functions are available in the mobile application?
The app facilitates sending and receiving Goldcoin payments, QR code scanning, and NFC touch payments.
Does functionality differ from the web version?
The mobile app focuses on wallet and payment functions; full account management depends on platform integration.
Is Touch ID/Face ID supported?
Biometric authentication support depends on device and wallet app capabilities.
Can the application work offline?
Basic wallet functions like viewing balance can work offline, but transactions require internet.
Are there push notifications about operations?
Some wallets support push notifications on transaction status.
Is dark theme supported?
Dark mode availability depends on the specific wallet app interface.
How often is the mobile application updated?
Update frequency varies; regular maintenance and improvements are typical.
Are there beta versions of the application?
Some wallet apps may offer beta testing channels.
Is the web interface of the service convenient?
No centralized web interface; usability depends on exchange or wallet providers.
Is responsive design supported?
Wallet and service sites generally support responsive design.
In which languages is the interface available?
English is the primary interface language; others vary by provider.
Is there a night mode for the website?
Night mode availability depends on wallet or platform website design.
Are hotkeys supported?
Hotkeys are generally not used in wallet or blockchain interfaces.
Can data be exported?
Many wallets support transaction history export in CSV or other formats.
Is there an API for developers?
Some projects built on Goldcoin blockchain may provide APIs; no official API is publicly noted.
Is integration with other services supported?
Integrations depend on third-party wallet and exchange platforms.
How often is the web interface updated?
Web interface updates depend on individual service providers, not Goldcoin blockchain directly.
Are there virtual cards in the service?
Virtual card services are not offered by Goldcoin itself.
Can disposable cards be created?
Not applicable to Goldcoin.
Is multi-currency account functionality supported?
Multi-currency wallets may hold Goldcoin alongside other assets, but Goldcoin itself is a single currency.
Are there investment products?
Investment products depend on external platforms; Goldcoin blockchain is a payment and store-of-value protocol.
Can interest be earned on balance?
No native interest-bearing features exist on Goldcoin.
Are there credit products?
Credit services are not offered by Goldcoin natively.
Is P2P trading supported?
Peer-to-peer trading happens via decentralized exchanges and wallet-to-wallet transfers.
Can cryptocurrencies be bought/sold?
Goldcoin can be bought or sold on crypto exchanges that list it.
Is there acquiring for business?
No formal merchant acquiring service is provided by Goldcoin.
Are mass payouts supported?
Bulk payments require external tools or platforms; not native.
Is there a loyalty program in the service?
No loyalty program exists within Goldcoin.
How are bonus points earned?
Not applicable.
Is there cashback for operations?
There is no cashback on transactions.
Are there referral programs?
No known referral programs specific to Goldcoin.
What privileges do VIP clients have?
Not applicable.
Are there seasonal promotions and offers?
Not applicable.
Can premium status be obtained?
Not applicable.
Are there partner discounts?
Not applicable.
Are there corporate loyalty programs?
Not applicable.
Does the service allow operations with online casinos?
Online gambling transactions may be possible but depend on platform policies.
Are there restrictions on gambling transactions?
Restrictions depend on local laws and the platforms processing the transactions.
Can accounts be blocked for casino play?
Account blocking for gambling is governed by the platform or exchange used, not by Goldcoin protocol.
How does the service view gambling?
Goldcoin as a decentralized network does not regulate use cases.
Are there special conditions for gambling?
No special terms set by Goldcoin itself.
Are casino transactions tracked?
Blockchain transactions are public; tracking depends on analytics tools.
Can operations with gambling sites be hidden?
Blockchain is transparent; privacy depends on wallet or mixing services.
Are there notifications about gambling expenses?
Not natively supported.
Are there special fees for gambling operations?
No fees charged by Goldcoin network.
Can limits be set on gambling?
Limit controls are not a native feature.
Is there a self-exclusion function?
Not available.
Can access to gambling sites be restricted?
Not controlled by Goldcoin.
Is gambling expense control supported?
Not supported natively.
Are there notifications about limit exceedance?
No native alerts.
Can operations with casinos be blocked?
Only possible through external platform intervention.
Is a "cooling-off period" supported?
Not supported.
Can help be obtained for gambling addiction?
Not provided by Goldcoin.
Is there partnership with player assistance organizations?
None reported.
How to set up gambling expense notifications?
Not applicable.
Which online casinos accept this payment method?
No direct listing; acceptance depends on casino payment processors.
Are there exclusive partnerships with specific casinos?
No known exclusive partnerships.
Do conditions differ when used in different casinos?
Not applicable.
Are there special bonuses for using this method in casinos?
None known.
Can the method be used for both deposits and withdrawals in casinos?
Depends on casino policy and payment gateways.
Are there geographic restrictions for casino usage?
Yes, based on jurisdiction laws.
How do casino operators typically process transactions from this method?
Via crypto payment processors or exchanges converting GLD.
Are there typical processing times when used with casinos?
Similar to blockchain transaction times, typically 2 minutes.
Do casinos usually charge additional fees for this method?
Fees may apply from casinos or payment processors.
Are there any known compatibility issues with major casino platforms?
No specific issues reported.